Learning volunteer roles in north west london, greater london

Volunteer Monthly Coffee Mornings Coordinator – Share Your Heart of Gold with SUNSHINE

Loneliness is one of the fastest-growing epidemics of our time. Across London, thousands of people feel isolated, disconnected, and unseen. At SUNSHINE, we believe no one should feel alone. Our mission is to bring sunshine into people’s lives through grassroots, community-led programmes that spark joy, foster friendships, and transform lives.

We are now seeking a Monthly Coffee Mornings Coordinator with a Heart of Gold to lead the set-up, delivery, and coordination of one of our most uplifting programmes.

Why This Role Matters

Our Monthly Coffee Mornings will be the beating heart of SUNSHINE—simple yet powerful gatherings where people come together, share conversation, and leave feeling connected and uplifted. As Coordinator, you will ensure these mornings run smoothly, radiate warmth, and become a cornerstone of our mission to tackle loneliness.

What You’ll Do

• Lead the programme: Organise and oversee the set-up, delivery, and coordination of Monthly Coffee Mornings.

• Create welcoming spaces: Ensure every participant feels valued, included, and part of the community.

• Support volunteers: Guide and inspire the team helping with refreshments, logistics, and hospitality.

• Promote joy: Bring creativity and positivity to each event, making every gathering memorable.

• Gather feedback: Listen to participants and help shape future sessions to meet community needs.

Who We’re Looking For

We welcome applications from people with a Heart of Gold who believe in community, joy, and togetherness. Ideally, you will bring:

• Organisational skills to manage logistics and coordinate volunteers.

• Warmth and hospitality to make participants feel welcome and uplifted.

• Leadership qualities to oversee delivery with clarity and positivity.

• Commitment to impact and a passion for tackling loneliness.

• Flexibility and creativity to adapt and grow the programme.

Join Us

At SUNSHINE, the Coffee Mornings Coordinator is more than an organiser—they are the host of joy, the steward of connection, and the architect of community spirit. Together, we can turn the tide on loneliness and create a London where everyone feels part of something bigger, brighter, and more joyful.

Step forward. Shine bright. Share your Heart of Gold. Because when you lead our Coffee Mornings, you’re not just serving tea and coffee—you’re bringing sunshine into countless lives.

SUNSHINE

Loneliness Charity in London

Volunteer Chief Operating Officer – Share Your Heart of Gold with SUNSHINE

Loneliness is one of the fastest-growing epidemics of our time. Across London, thousands of people feel isolated, disconnected, and unseen. At SUNSHINE, we believe no one should feel alone. Our mission is to bring sunshine into people’s lives through grassroots, community-led programmes that spark joy, foster friendships, and transform lives.

We are now seeking a Chief Operating Officer (COO) with a Heart of Gold to help lead our new start-up charity, ensuring our vision is delivered with clarity, dignity, and impact.

Why This Role Matters

SUNSHINE is at the beginning of a powerful journey. As COO, you will be the engine that keeps our charity running smoothly, turning vision into action, ideas into programmes, and plans into community impact. Your leadership will ensure that every detail of our operations radiates joy, professionalism, and resilience.

What You’ll Do

• Operational leadership: Oversee the day-to-day running of SUNSHINE, ensuring programmes and services are delivered effectively.

• Build systems: Develop processes, policies, and structures that support growth and sustainability.

• Support volunteers: Empower and coordinate our grassroots team to deliver uplifting, community-led initiatives.

• Financial oversight: Work with trustees and the CEO to manage budgets and resources responsibly.

• Strategic delivery: Translate SUNSHINE’s vision into practical, impactful action across London.

Who We’re Looking For

We welcome applications from people with a Heart of Gold who believe in community, joy, and togetherness. Ideally, you will bring:

• Operational experience in charities, community organisations, or start-ups.

• Organisational skills to manage programmes, people, and resources with precision.

• Leadership qualities to inspire volunteers and partners with warmth and clarity.

• Commitment to impact and a passion for tackling loneliness.

• Resilience and adaptability to help SUNSHINE grow and thrive.

Join Us

At SUNSHINE, the COO is more than an operational leader—they are the guardian of our systems, the steward of our programmes, and the architect of our delivery. Together, we can turn the tide on loneliness and create a London where everyone feels part of something bigger, brighter, and more joyful.

Step forward. Shine bright. Share your Heart of Gold. Because when you give your leadership, you’re not just managing operations—you’re bringing sunshine into countless lives.

SUNSHINE

Loneliness Charity in London

Volunteer Opportunity: Adult Instructor (Uniformed Role)

Organisation: Ranger Cadets

Location: Local Cadet Unit (London)

Commitment: Weekly Evening Sessions

About Us

Ranger Cadets is a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

We believe every young person deserves the chance to shine, to belong, and to grow into the leaders of tomorrow.

The Role

We are seeking passionate Adult Instructors to serve in a uniformed volunteer position, leading on the training, development, and empowerment of cadets within a local London cadet unit. This is a hands-on role for someone who can inspire young people, deliver engaging sessions, and help them progress through our syllabus programme.

As an Adult Instructor, you will:

• Wear the Ranger Cadets uniform with pride, embodying our values of dignity, inclusivity, and service.

• Lead training sessions that equip cadets with essential life skills, tools, and opportunities to grow.

• Support cadets in earning badges for their uniform and advancing through the ranks.

• Mentor and empower young people, building their confidence and resilience.

• Work alongside fellow volunteers to deliver a safe, structured, and inspiring programme.

Who We’re Looking For

• Enthusiastic individuals with a passion for youth development and community service.

• Strong communication and mentoring skills.

• Ability to engage and inspire young people in a group setting.

• Commitment to our values: non-political, non-religious, inclusive, and open to all.

• No prior cadet or military experience required—training and support will be provided.

What You’ll Gain

• The honour of serving in a uniformed role that represents dignity, pride, and community impact.

• The chance to directly shape the lives of young people in your community.

• A role that blends teaching, mentoring, and leadership.

• Personal satisfaction from seeing cadets grow, achieve, and advance.

How to Apply

If you are ready to serve in uniform, inspire young people, and help them unlock their potential, we would love to hear from you.

RANGER CADETS

#PreparedForLife

Family Friends carefully recruits, trains, and matches volunteers with families in Central-West London. Our befriending volunteers offer long-term practical and emotional support based on each family's unique needs and potential. We offer two befriending volunteer opportunities with us-, Big Buddies and Parent Buddies.

Our Big Buddies support young people, aged 10-18, for a few hours each week over a period of 6 -12 months. With encouragement and support, volunteers will aim to help young people to discover their strengths and build confidence.

Support may look like:

• Helping to strengthen family relationships.
• Providing a listening ear 
• Taking young person to the cinema, museums, libraries - broadening their horizons!

Essential Criteria:

• Can commit to the Big Buddies programme for a minimum of 6 months
• 18+
• Must have lived in the UK for the last 2 years

What we provide in return:

• Full induction training and ongoing training
• Full DBS check
• Support and supervision
• The chance to learn new skills
• References provided after 6 months' commitment
• Reimbursement of travel and session expenses

We are an equal opportunities charity and we value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and would like to encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.

In the first instance, please register your interest in becoming a volunteer with us by contacting us here for an online application form.

Once we've reviewed your application, a member of our team will be in touch with next steps.

Our Friends Ageing Better (FAB) project is looking for volunteer hosts for our weekly FAB Phone Cafe. In this role you'll be helping to create a friendly, welcoming space and community connections with a group of older people facing isolation.

At Age UK Bristol, we want to change the way we age. We aim to keep people aged 55+ well and active, encouraging Bristol to be an Age Friendly city. We do this in 3 ways - through providing practical help and supporting people’s emotional and physical wellbeing in a range of ways depending on their needs.  In addition, we want to prevent people from needing our help wherever possible.  We do this in our strategic work, where we aim to create the conditions for older adults to remain healthy and independent.

We are currently looking for volunteers for our Phone Cafes on

Tuesdays 11:00-12:00 and 2:00-3:00pm

This role involves

• Welcoming older people who are new to the telephone group.
• Facilitating conversation in the group
• Keeping attendance sheets for group participants.
• Providing information about events and activities happening in the local area with the support of the FAB team

The qualities and skills required for this role are

• A friendly disposition, with the ability to create a welcoming atmosphere and include people so as to encourage an enjoyable experience.
• Ability to be assertive and intervene if necessary, for instance manage group members who may dominate the conversation
• Reliability and punctuality – calls need to run on time.
• Access to a reliable internet connection and a computer or tablet.
• Confidence in using new software so that calls run on time and everyone connects with the group (training provided; the platform we use is quite straightforward and easy to learn).
• Good verbal communication skills to make everyone feel as comfortable as possible and encourage shyer callers.
• An understanding of the needs of older people.
• Ability to respond to any Safeguarding concerns and keep the environment safe.
• Willingness to follow Age UK Bristol’s policies, such as Confidentiality, Safeguarding, Health & Safety and Equal Opportunities, and to complete any training and admin needed to perform the role.

Volunteer Role: Charity Shop & Arts Space Assistant
Location: NICOLA Arts, Wandsworth Rd, Lambeth, London
Organisation: NICOLA Arts

About Us:

NICOLA Arts is an artist-led charity shop in the heart of Lambeth. We’re more than just a shop — we’re a creative hub where local artists can display, sell, and create their work. Through our in-store exhibitions and collaborative projects, we aim to build a supportive, accessible space for creatives and the wider community.

Role Overview:
We are looking for enthusiastic and reliable volunteers to help support the day-to-day running of our charity shop and creative space. This is a varied role that combines retail tasks with hands-on support for artists and exhibitions. It's a fantastic opportunity for anyone interested in the arts, community work, or gaining experience in a creative environment.

Key Responsibilities:

• Sort, price, and label donated clothes and items
• Assist customers with queries and purchases
• Operate the till and handle payments (training provided)
• Keep the shop tidy, welcoming, and well-organised
• Support artists working in the on-site studio
• Assist with setting up and manage in-store art exhibitions and events
• Post flyers locally for promoting our new shop

What We’re Looking For:

• Friendly, reliable, and proactive individuals
• An interest in the arts, creativity, or community engagement
• Good communication and customer service skills
• Willingness to learn and get stuck in
• Previous retail or creative experience is a bonus, but not required

What You’ll Gain:

• Experience working in a unique arts and retail environment
• Opportunities to connect with local artists and creative projects
• Training in retail and event support
• A chance to make a real difference in the Lambeth community
• References for future roles or education

Time Commitment:
Flexible shifts available – we’re happy to work around your schedule. Whether you can offer a few hours a week or more, your time and support will make a big difference.

How to Apply:
To express your interest, pop into the shop or apply online

RSPCA North West London and South Hertfordshire Branch

Our RSPCA charity shop in Ruislip is looking for friendly volunteers to join the team.

About Our Shop

RSPCA, 66 High Street, Ruislip, HA4 7AA

The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About the Role

As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.

Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.

Who are we looking for?

We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.

In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.

Join us in making a real difference to the lives of animals in need

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Join Roots Academy, and use your skills to contribute to the Muslim Ummah!

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

We are currently recruiting a Safeguarding officer to join our people team in the UK.

This is a remote/homebased long-term volunteer position that will be part of the core team at Roots Academy, and we are looking for someone that can volunteer approximately 3-8 hours per week.

About Roots Academy

Roots Academy provides structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action. Roots started in the UK in 2020, and has grown steadily since. Our UK office currently has several teams including Education, Programmes, Marketing, Fundraising and Events. We are also expanding internationally into Ireland, Canada, US, Australia and Türkiye.

About The Role 

The Safeguarding Officer will work with the People Team Lead and the Trustee Board in ensuring that appropriate arrangements are in place for keeping students, volunteers and team members safe at Roots Academy.

You will promote the safety and welfare of young people involved in Roots Academy’s activities at all times.

Key tasks

• Support with developing, reviewing and implementing Roots Academy’s safeguarding policies and procedures: ensuring all safeguarding issues concerning students and volunteers who take part in Roots Academy’s activities are responded to appropriately.
• Make sure that everyone working or volunteering at Roots Academy, including the board of trustees, understands the safeguarding policy and procedures and knows what to do if they have concerns about a student or volunteer’s welfare.
• Develop and deliver safeguarding training.
• Make sure students and young people who are involved in activities at Roots Academy know who they can talk to if they have a welfare concern and understand what action the organisation will take in response.
• Receive and record information from anyone who has concerns about a student or volunteer who takes part in Roots Academy’s activities.
• Responding to information that may constitute a safeguarding concern, including a concern that an adult involved with Roots Academy may present a risk to children or young people. This includes:

a. assessing and clarifying the information

b. making referrals to statutory organisations as appropriate

c. consulting with and informing the relevant members of the organisation’s management

d. following the organisation’s safeguarding policy and procedures.

• Liaise with, pass on information to and receive information from statutory agencies such as the police. This includes making formal referrals to agencies when necessary.
• Store and retain safeguarding records according to legal requirements and the organisation’s safeguarding policy and procedures.
• Work closely with the board of trustees the People Team Lead to ensure they are kept up to date with safeguarding issues and are fully informed of any concerns about organisational safeguarding practice.
• Report regularly to the board of trustees on issues relating to safeguarding, to ensure that safeguarding is seen as an ongoing priority issue and that safeguarding requirements are being followed at all levels of the organisation.

What we’re looking for

• The Safeguarding Officer must have received relevant safeguarding training
• Experience as a qualified social worker or safeguarding lead desirable
• Understanding of safeguarding in further education desirable
• Strong understanding of Islam and the Muslim community essential

At Roots Academy, we are committed to providing accessible Islamic Education to individuals from all backgrounds. To achieve this, we are working to build an inclusive and welcoming workplace, reflective of the students we serve.

We strongly encourage applications from Muslim women and Roots students or alumni that have benefitted from a Roots Class, as well as individuals that bring experience from the education sector or charity sector.
 

What we have to offer

• Be part of a team of over 100+ dedicated volunteers from around the world.

• Receive continuous rewards for those that seek Islamic knowledge from Roots classes.

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots level.

• Receive in-house tarbiyah sessions to develop your deen. 

• Gain hands-on experience, with plenty of opportunities to progress.

• The chance to make a real impact for the Muslim Ummah. 

How to Apply

If you're ready to help make a difference, we'd love to hear from you! 

• To apply, please submit your CV and Cover letter via the application link. 

• In your cover letter, please outline what attracted you to Roots Academy, and what skills have that would make you a good fit for the role.

• As we are working to improve diversity and inclusion within the organisation, we encourage candidates to voluntarily complete an optional anonymous survey ( application instructions). This will allow us to monitor our progress and identify where we can improve.

Roots Academy is committed to safeguarding, diversity, equity, and inclusion. All successful candidates may be required to undergo safeguarding training and relevant background checks before starting their role.

Roots Academy is committed to providing an environment free from harassment and discrimination. We strive to provide equal opportunities and ensure that decisions regarding recruitment, compensation, performance evaluation and terminations are made fairly and transparently.

If you wish to contact us to request any accommodations or additional support during the recruitment process, raise any related concerns, make suggestions or provide feedback, please email us.

Please note this is an unpaid volunteer position.

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

Join the pack. Lend a hand. Change lives. Join your local fundraising group as a volunteer.

Are you looking for a volunteering opportunity where you can meet new people and raise funds that will change lives?  Join a Guide Dogs group near you for fun, fundraising and four-legged friends.

Did you know it costs £102,000 to raise, train, and support a guide dog from birth to retirement.

We have a range of roles from being a group member, to taking on a lead role such as Group Coordinator, Deputy Coordinator, Treasurer, Merchandise Coordinator or Collection Box Coordinator.

Why become a fundraising volunteer:

As well as making a huge difference to people’s lives, volunteering with your local Guide Dogs fundraising group is a great way to spend some of your free time and give back.

• Inspire people to support Guide Dogs and make a difference to someone with sight loss.
• Have fun finding new events and places to volunteer at.
• You’ll meet lots of special dogs – from young puppies in training to incredible guide dogs in partnership.
• You’ll empower others to get involved with Guide Dogs.
• You’ll learn new skills and we’ll provide all the training you need for your role.
• You can take on as much or as little as you want, and you can fit the role around your other commitments.

Who you are:

We appreciate our volunteers’ passion and energy, but we also value your unique skills, perspectives and personalities.

• Inspire others: Do you have lots of ideas that could motivate others? We need more inspirational volunteer leaders and fundraisers who can bring their energy and unique perspective to our local fundraising groups.

• Bring your skills: Could you help organise a calendar of events, take care of ordering merchandise, or count the funds raised by your local team? We need more volunteer treasurers, secretaries, and merchandise coordinators to support our fundraising groups.

• Help take Guide Dogs into your community: Are you well connected or do you love going to new places and meeting new people? We need more volunteer fundraisers to help at our events and spread the word about our work.

Training and pre-agreed expenses available.

Visit our webiste to see what roles are available where you live. 

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Creating a warm and welcoming environment – Welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator and engagement Team to create engaging content for the Group.

What you’ll gain from the role:
• A chance to build a strong community; by engaging with the people with sight loss and local and national organisations.
•  A chance to be part of a team of like-minded people, sharing information and working as a team to create and share content.
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups, both with your manager and your fellow moderators and engagement volunteers.
• An opportunity to connect with other volunteers through regular moderator meetings.

How often will I be needed?

• 5 Hours per Week

Key requirements

• This role requires 1 reference

Location

Region

• North East, West Midlands, South West, Wales, Yorkshire and the Humber, Greater London, South East, Northern Ireland, Scotland, East Midlands, North West

Home based

• This role is home based

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.

Give Back to Children in Your Community with The Kids Network

Are you looking to donate your skills, give back to your community, or find a meaningful way to use your time? The Kids Network offers a unique opportunity to make a significant impact on the lives of children while practicing your skills and connecting with others.

If you already have experience in mentoring, education, psychology, or related fields, The Kids Network provides an ideal platform to use and donate your skills. By becoming a mentor, you can actively practice your learned skills and see the direct impact of your efforts on the children in your local community and provide support to those who need it most.

Why Choose The Kids Network?

• Active Skill Application: Our programme allows you to apply your expertise in real-world settings, enhancing your practical experience.
• Structured Support: We provide comprehensive training and ongoing support, ensuring you can make the most of your skills.
• Proven Impact: With 100% of children reporting increased wellbeing, you’ll see tangible impact from your mentoring.

Impact on Mentees

• Building Confidence: Help children in your community develop self-assurance and resilience.
• Creating Opportunities: Provide guidance that helps young people navigate their challenges and seize opportunities.
• Strengthening Community: Contribute to the overall wellbeing of your community, fostering a sense of belonging and support.

Connection

• Personal Fulfilment: Experience the joy and satisfaction of making a positive impact on a child’s life.
• Meaningful Relationships: Form a strong bond with your mentee, providing guidance and support through fun and engaging activities.
• Community Engagement: Participate in mentor meet-ups and group activities, connecting with other mentors and mentees.

Your Role as a Mentor

As a mentor, you will hold weekly one-on-one sessions of 1-3 hours for the duration of 12 months. You will help build confidence, resilience, and help your mentee manage feelings through a series of fun experiences and activities. Whether you’re playing games or discussing goals, you’ll be making a difference in a child’s life by developing the tools for a positive future.

Join Us Today

Whether you're wanting to use your expertise, eager to give back and make an impact, or looking for purpose and connection, The Kids Network offers a meaningful way to contribute. Volunteer with us and become part of a community dedicated to fostering positive futures for children and mentors alike.

For more information and to apply, visit The Kids Network website

RSPCA North West London and South Hertfordshire Branch

Our RSPCA charity shop in Pinner is looking for friendly volunteers to join the team.

About Our Shop

RSPCA, 13 Love Lane, Pinner HA5 3EE

The shop is part of the RSPCA North West London & South Hertfordshire Branch. It plays an essential role in raising the profile of the RSPCA in our local community, as well as raising much needed funds for our branch so that we can continue our vital animal welfare work.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It’s always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

About the Role As a volunteer Charity Shop Assistant, you would join a small team of other volunteers helping to make the shop a success and raise vital funds for animal welfare.

Our volunteers assist us in many ways, such as accepting and sorting items donated by the public, preparing items ready for sale, processing sales through the till, assisting customers with queries, and helping to merchandise the shop floor.

Who are we looking for?

We’re currently looking for people aged 18 or over who are friendly, team players, are comfortable communicating with colleagues, customers and donors, and who can make a regular commitment of at least one 3-hour per shift per week for a minimum of six months. Retail experience is not essential.

In return, we can offer the chance to develop or learn new skills, a way to meet new people in your local area, and the satisfaction of making a huge difference to the lives of animals in your local community!

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the RSPCA North West London and South Hertfordshire Branch.

Join us in making a real difference to the lives of animals in need

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

Wekume is a comprehensive mobile app designed to provide university students in Uganda with seamless access to reproductive health services, including counseling, testing, products, and health education, while also offering personal development resources like business incubation and career-building opportunities.

Role (Volunteer, unpaid): Partnership Support Volunteer

Role Description:

The Partnerships Support Volunteer will assist the Partnership lead in coordinating, managing, and expanding Wekume’s partnerships with local and international organizations, companies, institutions, and individuals. The volunteer will support communication, research, documentation, and follow-ups to ensure smooth and effective collaboration with stakeholders.

Key Responsibilities
▪️Assist in identifying potential partners and maintaining a pipeline of opportunities.
▪️Support outreach efforts — drafting emails, booking meetings, and tracking responses.
▪️Attend partnership meetings (physical or virtual) with the Lead  when required, and take notes or manage follow-ups.
▪️Help prepare partnership documents such as concept notes, briefs, proposals, and reports.
▪️Maintain and update the partnership database and contact lists.
▪️Support donor research, grant mapping, and stakeholder analysis.
▪️Coordinate with program, communications, and finance teams to ensure partners are engaged and informed.
▪️Follow up on partnership deliverables and timelines.
▪️Assist in organizing partnership-related events, campaigns, or activations.
▪️Perform any other duties assigned by the lead.

Skills & Qualifications
▪️Strong written and verbal communication skills.
▪️Good organizational and follow-up abilities.
▪️Interest in partnerships, fundraising, youth development, SRHR .
▪️Ability to work independently and handle multiple tasks.
▪️Computer literacy (email, Google Workspace/Office, Zoom).
▪️Team-player, proactive attitude, and willingness to learn.

Time Commitment
Part-time volunteer role (flexible hours depending on activities).
Occasional in-person meetings and events.

What the Volunteer Gains.
▪️Hands-on experience in partnership development and NGO operations.
▪️Mentorship and training from Wekume. 
▪️Networking opportunities with national and international partners.

Minimum Hours per Week: 7-9 hours per week

Duration: 6+ months