Learning volunteer volunteer volunteer roles in South croydon, surrey

The Alice Ruggles Trust is looking for 3 new Trustees in total, one of whom will act as the Treasurer.

The Alice Ruggles Trust is an organisation set-up by the parents of Alice Ruggles following her murder by her stalker. The charitys mission is to prevent what happened to Alice from happening to others and to bring stalking to an end.

Our trustees play a vital role in making sure that Alice Ruggles Trust achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Alice Ruggles Trust has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable Alice Ruggles Trust to grow and thrive, and through this, achieve our mission.

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Pursuing the role

If you are successful you will need to undertake induction & training for role at these dates:

• Welcome Event (Induction) -  21/03/2026

Closing date for these opportunities is: 10/01/2026

We’re looking for governors who enjoy challenge, thrive on impact and bring skills in education, marketing or estates and capital development to influence the future of young people and employers across North West London.

Time commitment: 10 – 12 hours per month.

Who we are

At Stanmore College, we believe in unlocking potential, raising aspirations and providing outstanding vocational pathways for the next generation. As we develop a state-of-the-art learning environment and strengthen our role as an educational hub in North West London, we’re searching for new Governors who want to help us shape this future.

About the role

The work of our Governors in setting the college’s strategic direction and improving quality, achievement, and participation is central to Stanmore College’s success.

Governors provide expertise in their area and ensure effective and high-standard collaboration. They work as a coherent unit and in close partnership with the senior management team to achieve the college’s strategic objectives.

As a Governor, you will:

• Work together with other governors, contributing your skills and expertise accordingly.
• Consider strategic developments.
• Systematically monitor college and management performance.
• Review and monitor the implementation of a range of college policies.
• Ensure compliance with statutory requirements at all times.

Who we are looking for

Stanmore College is looking for new Governors who thrive on challenge, and most importantly, are passionate about education, recognising the importance of vocational education and delivering positive outcomes for young people, local communities and employers from across the local area.

Candidates are sought with experience in strategic leadership in the following areas:

• Education: including those with experience of higher education, local school leadership or those working in other capacities, which provide insights into the challenges we face within the FE sector.
• Marketing: especially those with a focus on branding, communications and those from a commercial or corporate setting
• Estates & capital development: including those who have experience of working within equally large and complex organisations such as universities and the NHS

Within this role, you will make a genuine impact on the future success of the College and its students. You will support the development and influence the direction of Stanmore College at a time when we are going through exciting developments and have big ambitions for our future. You will have the chance to help us further secure our finances, grow our organisation and aspire to provide outstanding, meaningful education and opportunities for employment.

Peridot Partners and Stanmore College are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of healthy citizens. Youth Leaders also help young people develop their confidence, teamwork skills, and self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

Pursuing the role

Closing date for these opportunities is: 31/12/2026

To apply for this opportunity, please follow the link below:

Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.

You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We'd like to open a new Cadet and Badger Group on a Monday evening, to allow even more young people to learn first-aid skills. If you'd be interested in helping set these Groups up, please state so in your application or at interview stage!

This is such an exciting time to join Sutton Network as a Youth Helper or Youth Leader. We’re hoping to open a new Cadet Group in our Sutton HQ, alongside a new Badger Sett, to teach even more young people vital first-aid skills and give them knowledge for life. Ideally this would be on a Monday or Thursday night, so please let us know your availability at interview.

We’d also like to open a new Group for the Cantonese speaking community in the future, so keep your eyes peeled for another vacancy for this Group!

Pursuing the role

Closing date for these opportunities is: 31/12/2025

To apply for this opportunity please follow the link below:

Join the Oasis Charitable Trust’s Board and apply your professional expertise to scrutinise, challenge and support executive leaders to build communities that transform.

Applications close at 9 a.m. Monday 19th January.

Location: National

For over four decades, Oasis has been at the forefront of sustainable and holistic community development, addressing inequality across economic, social, physical and spiritual dimensions. Our approach spans education, housing, justice, health, youth and family support.

At the core of the Oasis vision is a belief in the transformative power of community. We envision a place where every individual is not just included, but actively contributes to and realises their God-given potential. This vision is grounded in the understanding that inequality permeates all aspects of life, especially within communities facing adversity.

Every Oasis community is distinctive, yet they share a common goal: the creation of a space where everyone is included and where everyone can flourish. The foundation of our work often lies in integrated “Hubs”. Our model is born out of our experience in communities grappling with disadvantage and poverty. We collaborate with other charities, faith groups and local authorities to provide holistic care and opportunities for all.

Who we are looking for

We are seeking Trustees to join the Oasis Charitable Trust Board and Trustees for our subsidiary boards – Oasis Community Learning, Oasis Community Housing, Oasis Community Partnerships, and Oasis Restore. While we remain open to professional expertise, we hope to appoint effective non-executives who can scrutinise, challenge and support executive leaders as Oasis enters its next strategic phase.

Oasis Trustees play an important role in the effective management and governance of the charity, holding ultimate responsibility for its actions and decisions. Key responsibilities include ensuring regulatory compliance (e.g. with the Charity Commission and the Department for Education), safeguarding assets and using our networks and resources responsibly.

Beyond your fiduciary duties as a Trustee, you will be a custodian of our ethos, ensuring that our leaders embody our purpose for the public benefit. You should exercise reasonable care, skill and diligence, seeking professional advice when necessary, especially where your specialist knowledge is required.

Trustees collaborate to make well-informed decisions that serve our long-term success. The responsible management of the charity’s resources involves making judicious decisions aligned with the organisation’s objectives and implementing policies to safeguard its assets.

Time commitment: varies depending on the Board.

Peridot Partners and Oasis are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 19th January.

Tell My Truth and Shame the Devil CIC is a UK-registered Community Interest Company dedicated to empowering the survivor and young people’s community through advocacy, storytelling, education, and digital innovation.

We are now entering the second stage of our CIC’s development, building the decentralised technological foundation that will support everything we do — from volunteer management and online learning to donor engagement and impact measurement.

Our aim is to create a digitally connected ecosystem that allows survivors, young people, and our partners to access resources, training, and opportunities from anywhere in the world. As we await funding for our next phase, This project will help us build the digital backbone of our organisation 

The Digital Systems Research & Implementation Team will help us identify the most effective, decentralised, and sustainable digital tools on the market to take us forward.

This team will play a critical advisory role in guiding which platforms we invest in — ensuring that every system we choose is ethical, scalable, open-source, and aligned with our mission.

About the Project

Your work will directly shape the digital future of our CIC.
The team will:

• Research and evaluate open-source and nonprofit-friendly digital tools (LMS, CRM, donor systems, AI marketing tools, etc.).

• Assess features, usability, compliance, cost-effectiveness, and decentralisation potential.

• Report and recommend the most suitable options for our organisation’s stage of growth.

• Collaborate with external experts (once funding is secured) to help customise and integrate chosen platforms.

You won’t be expected to build or code systems yourself — instead, you’ll help us make smart, evidence-based decisions that position our CIC for long-term success and operational excellence.

Roles Available

1.Tech Enthusiast / Digital Systems Volunteer

Purpose: To connect the dots between technology, usability, and community needs.
Key tasks:

• Evaluate accessibility and user experience from the perspective of staff, volunteers, and beneficiaries

• Suggest tools that enhance transparency, inclusion, and efficiency

• Support external experts by testing workflows and providing user feedback during implementation
  Ideal for: Individuals passionate about technology for good, decentralisation, and community impact.

Why Join Us

• Be part of a core digital transformation project in a growing ,creative, innovative UK social enterprise.

• Work with real systems and expert advisors shaping the CIC’s long-term digital decentrailiesd strategy.

• Gain hands-on experience in research, decision-making, and systems planning.

• Receive references and recorded training access for your future portfolio.

• Collaborate with a team that values innovation, transparency, and community-people driven design.

• Be the 1st to apply for paid positions as the C.I.C

What You’ll Learn

• How nonprofits evaluate and adopt open-source systems

• The process of digital transformation within a CIC structure

• Research and reporting best practices

• The ethics and practicality of decentralised digital infrastructure

• Cross-team collaboration in a multi-stakeholder environment

2. Full Stack Web Developer (open-source)

Purpose:
To architect, build, and refine digital products that support the CIC’s mission, decentralised systems vision, and community-first approach.

Key tasks:

• Develop and maintain internal and external web applications that streamline operations, onboarding, training, and user engagement

• Integrate APIs, automation tools, and open-source systems into a unified digital infrastructure

• Build modular, scalable front-end and back-end features aligned with our decentralised and community-led framework

• Support the Tech Enthusiasts and Digital Systems Team by turning research and ideas into working prototypes

• Optimise performance, security, accessibility, and user experience across all digital platforms

• Collaborate with designers, project leads, and external experts to implement digital solutions that serve staff, volunteers, and beneficiaries

Ideal for:

Self-driven and mission-focused developers who want to use their technical skills to support community empowerment, decentralisation, innovation, Creativity and systems-building within a growing CIC.

Why Join Us

• Be part of a core digital transformation project in a growing, creative, innovative UK social enterprise

• Work with real systems and expert advisors shaping the CIC’s long-term decentralised digital strategy

• Gain hands-on experience building digital products for real-world community use

• Receive references and recorded training access for your future portfolio

• Collaborate with a team that values innovation, transparency, and community-people driven design

• Be the first to access paid roles as the CIC grows and formal roles open

How This Role Feeds Into Our Mission

This team will lay the digital foundation for everything our CIC does — helping us choose systems that will empower survivors and young people to connect, learn, and thrive safely and efficiently.
By identifying the best tools on the market, you’ll be ensuring our future operations are secure, efficient, and impactful — built on technology that reflects our values and vision.

 How to Apply

Please apply via CharityJob with:

• A short cover letter outlining why you’d like to join this digital transformation project, and

• Any relevant coursework, volunteer, or professional experience.

Shortlisted candidates will be invited to a friendly group introduction session to meet the team, learn about our mission, and select their preferred focus area.

Bright Futures UK is looking for compassionate and knowledgeable beauty professionals to mentor a young person living with long-term illnesses. 

What will you be doing? 

• Run six mentoring sessions online for one hour a week, supported by our Programme Team
• Offer advice and insights related to nail tech skills
• Help the young person explore potential career paths in the beauty/nail tech industry
• Share your own experiences and knowledge to inspire and motivate. 
• Adhere to safeguarding policies and report any concerns to BFUK

What are we looking for? 

• Expertise in beauty industry: Profound knowledge and experience in beauty, preferably in areas like nail design, techniques and trends. 
• Mentoring and Communication: Ability to mentor effectively, offering guidance and support to a young person with clarity and empathy. 
• Flexibility and Commitment: Willingness to commit to at least 5-6 weeks of 1-hour sessions 

What difference will you make? 

• By volunteering as a Mentor, you’ll play a vital role in empowering a young person to take control of their health and future, helping them to achieve their goals despite the challenges they face. 

As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.

Urban Youth Youth Committee

Your voice. Your vision. Your future.

Urban Youth is a brand‑new youth work charity in inner London, created to empower young people aged 11–19 with positive activities, role models, and opportunities to grow. But here’s the thing: we don’t just want to work for young people—we want to work with them.

That’s why we’re launching the Urban Youth Committee.

The role:

• Be part of the team guiding Urban Youth from set‑up, launch, and into success.

• Share your ideas, experiences, and vision to shape our programmes and activities.

• Meet quarterly (with chances to get involved in between).

• Help us make sure Urban Youth is truly youth‑led, relevant, and impactful.

Who we’re looking for:

• Young people and allies who are passionate about youth empowerment in inner London.

• People who want to see change and be part of it.

• Voices that are bold, creative, and ready to make a difference.

What you’ll get:

• A real say in how Urban Youth grows and thrives.

• The chance to influence decisions and shape opportunities for young people.

• Experience in leadership, teamwork, and community impact.

• The pride of knowing you’re helping build something fresh, positive, and lasting.

Ready to step up?

If you want to be part of the Urban Youth Committee and help guide our charity to success, we’d love to hear from you.

Get in touch today—your voice matters, your ideas matter, and together we’ll make Urban Youth unforgettable.

URBAN YOUTH

Your City. Your Vibe. Your Charity.

Job Title: EPAfrica Summer Team – Project Manager (PM)
Location: Kakamega, Kenya
Duration: Approximately 1st July – 13th September 2026, with limited flexibility on start and finish dates.
Start Date: UK-based training and preparation begins in June, with travel to Kenya for final pre-summer preparation in late June.

Compensation: Non-salaried placement, 

About EPAfrica

EPAfrica (Education Partnerships Africa) is a volunteer-led charity working in partnership with rural secondary schools in East Africa. Our focus is on a win:win approach to skills development and capacity building. We recruit, train and support graduates in the UK to develop leadership and project management skills, while working in partnership with rural schools in East Africa to create sustainable improvements in education by investing in people, resources, infrastructure, and local capacity. Project Managers play an essential role in this work, engaging directly with schools, developing a strong understanding of the local context, and supporting meaningful, long-term projects.

Our volunteers work closely with schools to co-create solutions that enhance educational quality and expand opportunity for young people.

Role Overview

As a Project Manager, you’ll be a central leader within EPAfrica’s Summer Team. You’ll oversee Project Associates in their school placements, deliver high-impact training, coordinate programme delivery, and act as a key link between our UK team and our in-country projects. It’s a dynamic leadership role that blends operational management, pastoral care, and strategic decision-making.

Most importantly, you will help develop future global leaders, guiding PAs through experiences that shape their confidence, judgement, and understanding of international development.

Key Responsibilities

Leadership & Management

• Directly manage volunteers in-country, including Project Associates and the coordinator team.

• Lead Project Associates through their summer placements, offering guidance, structure, and motivation.

• Build strong partnerships with schools, managing expectations and setting boundaries for accommodation, travel and other logistics. This can include discussions around finances, travel and dietary requirements. 

Training & Capacity Building

• With the support of coordinators, deliver training on project management, risk management, cultural awareness and responsible international capacity building.

• Create a psychologically safe and collaborative space for all volunteers and facilitate reflective discussions that strengthen leadership, critical thinking, and cross-cultural understanding.

Pastoral Support

• Act as the first point of contact for PA wellbeing, helping volunteers navigate challenges and thrive during their placements.

Programme Oversight

• Monitor project progress and help PAs resolve operational issues.

• Ensure investments align with EPAfrica’s mission and theory of change.

Monitoring & Evaluation

• Conduct school visits to assess impact and gather data for future decision-making.

• Visit potential partner schools and support long-term organisational learning.

Risk Management

• Respond to in-country issues with maturity, calm, and strong judgement.

Coordination & Communication

• Maintain clear and constructive communication with the UK charity team and local partners.

What We’re Looking For

• Alignment with EPAfrica’s values and operating model.

• A strong interest in building international partnerships - experience preferred.

• Evidence of leading and supporting teams with empathy and clarity.

• Strong communication skills across diverse cultural contexts.

• Facilitation skills and the ability to create psychologically safe and collaborative learning spaces 

• Ability to stay calm under pressure, take initiative, and make sound decisions.

• Willingness to embrace semi-rural living and fast-paced environments.

• Experience and willingness to act with resilience and adaptability in new cultural contexts and settings (food, travel, communications, cultural expectations, etc.)

• Prior PA or Summer Team experience is a significant advantage.

What You’ll Gain

• Build on existing leadership experience with responsibility, influence, and visibility.

• Hands-on exposure to International Partnership building. 

• The chance to help develop globally-minded young leaders.

• Deep cultural immersion in Western Kenya.

• Some candidates are able to have a mid-programme holiday to explore Kenya’s incredible landscapes (Mombasa, Maasai Mara, Nairobi, and more). 

• A strong professional network within EPAfrica.

• Experience that stands out on a CV many alumni go on to roles at the FCDO, WHO, UN, Civil Service, and major consultancies.

Interested?

If you’re passionate about education, leadership, and making a tangible impact, we’d love to hear from you. This is a unique opportunity to step into a challenging, meaningful role, one that shapes communities, strengthens schools, and develops young leaders.

You’re welcome to apply with a friend and complete your summer placement together, just let us know in your application.

Trustee needed for Faith in Action Homelessness Project. We are seeking a Trustee to join our committed Board working to end homelessness in Merton.

About Us: FiA runs a twice weekly drop in for homeless and vulnerably housed people and a Winter Night Shelter which works in collaboration with faith groups including a Mosque, a Synagogue, a Hindu Temple and Christian churches to provide overnight accommodation and support to find long term housing solutions.

Our Small Team consists of a Manager, a Winter nightshelter co-ordinator and seven part time staff.  The Trustee team is a very hands on group - many are volunteers at the night shelter or drop in and it is a very committed and passionate team.

We are looking for three new trustees to make our board up to 12. 

The Trustee role

This role involves more than just attending meetings.  We are responsible for:

Setting the strategic direction of the charity

Ensuring tranparency and accountablity

Taking specific areas of responsibility - leading on fundraising, or staff recruitment, or governance or communication and PR for the charity.

We are particularly interested in hearing from individuatls who can lead on the following areas:

1. Fundraising - especially developing partnerships with local businesses

2. Communications - including managing our strategy on social media and community engagement

3, Governance - supporting the development of policies and procedures

4. HR - offering advice on recruitment and management of staff

Volunteer Opportunity: Adult Instructor (Uniformed Role)

Organisation: Ranger Cadets

Location: Local Cadet Unit (London)

Commitment: Weekly Evening Sessions

About Us

Ranger Cadets is a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

We believe every young person deserves the chance to shine, to belong, and to grow into the leaders of tomorrow.

The Role

We are seeking passionate Adult Instructors to serve in a uniformed volunteer position, leading on the training, development, and empowerment of cadets within a local London cadet unit. This is a hands-on role for someone who can inspire young people, deliver engaging sessions, and help them progress through our syllabus programme.

As an Adult Instructor, you will:

• Wear the Ranger Cadets uniform with pride, embodying our values of dignity, inclusivity, and service.

• Lead training sessions that equip cadets with essential life skills, tools, and opportunities to grow.

• Support cadets in earning badges for their uniform and advancing through the ranks.

• Mentor and empower young people, building their confidence and resilience.

• Work alongside fellow volunteers to deliver a safe, structured, and inspiring programme.

Who We’re Looking For

• Enthusiastic individuals with a passion for youth development and community service.

• Strong communication and mentoring skills.

• Ability to engage and inspire young people in a group setting.

• Commitment to our values: non-political, non-religious, inclusive, and open to all.

• No prior cadet or military experience required—training and support will be provided.

What You’ll Gain

• The honour of serving in a uniformed role that represents dignity, pride, and community impact.

• The chance to directly shape the lives of young people in your community.

• A role that blends teaching, mentoring, and leadership.

• Personal satisfaction from seeing cadets grow, achieve, and advance.

How to Apply

If you are ready to serve in uniform, inspire young people, and help them unlock their potential, we would love to hear from you.

RANGER CADETS

#PreparedForLife

Social Media Volunteer (South London)

This is an excellent volunteering opportunity for somebody who wants to enhance and develop their digital and social media skills whilst helping animals in need.

Overview of opportunity

As a volunteer Social Media Volunteer, you would play a massive part in ensuring that our branches activities are promoted online whilst creating a positive public profile on social media. You would play a significant role in gaining more awareness and support for animal welfare and helping us come to the aid of more animals in need.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues, affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA South London Branch

The South London Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

Volunteer Social Media Coordinator responsibilities

• Researching potential influencers, community groups, and online accounts that align with the branch’s mission and values.
• Identifying opportunities for collaboration or content sharing to strengthen the branch’s online presence and support base.
• Monitoring social media trends and gathering examples of engaging content that could highlight the branch in a positive light.
• Tracking audience feedback and online conversations to provide insights that help shape the branch’s outreach strategy.
• Potential to maintain the branch’s Instagram / other social media platforms and respond appropriately to online comments and feedback

What we are looking for in a volunteer Social Media Coordinator

• Experience of using social media and awareness of its potential as well as its dangers.
• Excellent written communication skills.
• An interest in animal welfare.
• Reliability and can offer an ongoing commitment

What we can offer you as a volunteer Social Media Coordinator

• You will be making a massive difference to the welfare of the animals in your local area and attracting more support.
• Join a community which will enable you to meet new people and make new friends.
• Learning new skills through our comprehensive induction and training programme.
• Enhance your CV by adding your volunteering experience and newly acquired skills.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the South London Branch.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area. 

Location: Work from home but ideally based in or around Berkshire.

Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings 

Overview: 

Support U is launching Rainbow Line in January 2026 — a dedicated listening line for the LGBTQIA+ community — and we are seeking compassionate, committed volunteers to join us as Call Handlers. Rainbow Line has been created to offer LGBTQIA+ people a safe, confidential and non-judgemental space to talk, be heard, and feel supported.

The service is designed for individuals who may be feeling isolated, overwhelmed, or in need of someone to listen. While Rainbow Line is not a professional counselling, psychotherapy or crisis service, volunteers play a vital role in offering empathetic listening and, where appropriate, signposting callers to specialist services and organisations for further support. By volunteering with Rainbow Line, you’ll be helping to reduce isolation and create a more connected, supportive community.

What You’ll Be Doing 

• This is a home based volunteering role, but you’ll ideally need to be based in or around Berkshire.

• The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week. 

• Service users will pre-book telephone appointments via our website. 

• You’ll answer pre-booked calls, providing a safe, non-judgemental space for users to talk openly and be heard, with signposting to other relevant services. 

• After each call, you’ll complete a short record noting topics that came up, and any safeguarding concerns. 

• Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation. 

Who This Role Would Suit 

• Someone looking for a long term volunteering opportunity. 

• Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community. 

• Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience. 

• Individuals with experience in other listening based support roles. 

• People with strong empathy, good listening skills, and an interest in supporting the wellbeing of the LGBTQ+ community. 

What’s In It for You 

• Make a direct and positive impact on the lives of LGBTQ+ individuals. 

• Help create a safe, judgement free space for those who may never have experienced one before. 

• Offer meaningful support, even a short 45 minute conversation can impact someone’s day or outlook. 

• Contribute to a wider effort to foster safety, inclusion, and understanding within the community. 

• Gain valuable experience in active listening, support work and working with diverse communities. 

• Be part of a welcoming, passionate and supportive team. 

Requirements 

• Based in or around Berkshire (desirable, but not essential)

• Able to realistically commit to a minimum of 2-4 hours per week for the long term. 

• Basic administrative skills and strong communication and organisation skills. 

• Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training. 

• Willing to undergo an enhanced DBS check. 

• Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U. 

• Comfortable using basic technology to answer calls/log call notes. 

• Commitment to maintaining confidentiality and safeguarding best practice.