Learning volunteers volunteer roles in kenilworth, warwickshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We appreciate any volunteering help that you can offer YBTC and want to make sure that our
volunteers have a positive experience with us. We pledge to support you as much as we can.
We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might
vary depending on your circumstances. However, some typical tasks may include:
· Asking people you know who might be willing to have a collection box in their business
· Approaching local businesses to display the boxes and collect loose change from their customers
· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year
· Collecting the boxes in your area as and when required and taking to your YBTC contact
We are looking for people who are:
· Have a warm, friendly and confident outlook
· Willing to learn about the work of YBTC
· Able to communicate with a range of different groups
· Are creative and imaginative – spotting opportunities to boost your distribution
· Are well organised and enjoy meeting new people
· Reliable and able to commit to agreed requirements
We can offer you:
· Induction and ongoing training
· Ongoing support and supervision in your role
· The opportunity to learn new skills
· YBTC commitment to health and safety
Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support
Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading
brain tumour charity. Offering practical, financial and emotional support to both adult and child
brain tumour patients, together with their families.
We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new
approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.
At YBTC we are a small team who are growing to meet the needs of those affected by a brain
tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region
every week.
Our charity values are Integrity, Compassion, Community, & Ambition.
Our Vision/Mission
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and
research.
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The difference you will make to cats and people
Our social media volunteers use their passion and knowledge of social media to promote the activities of local volunteer teams though various channels. They directly help cats by raising awareness of Cats Protection. A higher profile can help us raise the funds we need for our work, ensure people know they can adopt a cat from us, help promote neutering and help as many people as possible learn more about feline welfare.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
We are here to help people see the world through cats’ eyes
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every child deserves the chance to succeed, regardless of their background. Action Tutoring is a charity dedicated to closing the attainment gap and creating a more equitable future for young people.
We're building a diverse community of tutors passionate about educational equity. We are seeking dedicated volunteers from all walks of life to tutor and support pupils facing socio-economic disadvantage in maths and English.
As a volunteer tutor, you’ll:
-
Tutor a group of 1-3 pupils (primary or secondary), with options to support online or in-person.
-
Dedicate just one hour a week for a 10-20 week programme.
We provide the resources - you bring your enthusiasm! You’ll use our workbooks to deliver your sessions.
Whether you're a university student, a working professional, retired or simply looking to give back, your hour a week can open doors to brighter futures for these young people and make a lasting impact.
What you'll gain:
-
Comprehensive training (2-hour induction, technical training for online tutors, optional further skills training).
-
Ongoing support from your dedicated programme coordinator.
-
Structured session plans and workbooks.
-
Travel expense reimbursement (up to £5 per session).
-
Free DBS check.
-
Optional tutor socials and buddy system.
We look for volunteers with:
-
Solid subject knowledge in the area they wish to tutor, which may be demonstrated by a degree or grade B at A-level qualification (or equivalent) or relevant experience.
-
The ability to explain concepts clearly and patiently.
-
A commitment to supporting pupils’ academic progress.
We recognise that valuable experience can be gained through diverse routes. If your qualifications differ from those mentioned, we still encourage you to apply. Please highlight any relevant experience or skills in your application.
We welcome applications from volunteers across England, Wales, Scotland, and Northern Ireland. (Please note: This is a volunteer, unpaid position.)
Our programmes run during term time, and you can sign up at ay time throughout the year.
Our volunteers say:
" The Action Tutoring team has been fabulous in their support: timely updates, always available, closely following progress, and ready to intervene where needed, very professional indeed!"
"Volunteering is very rewarding. I would say the skills that one develops from teaching the pupils are transferable to any walk of life and make you a better person. I would highly recommend it."
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and engaging tutors to provide educational support to primary aged pupils in Maths and English and a fun, safe learning environment for young people living with long-term illnesses.
What will you be doing?
-
Run tutoring sessions online to support a young person.
-
Offer subject area knowledge and expertise related to KS1 and KS2 Maths and English.
-
Help to combat social isolation through fun and engaging tutoring sessions.
-
Adhere to safeguarding policies and report concerns to the BFUK Team
What are we looking for?
-
Subject Knowledge: Strong understanding of Primary Maths and English Curriculum.
-
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
-
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
-
Reliability: Consistent availability for the agreed-upon time commitment.
-
You must be a UK resident and be at least 18 years old.
What difference will you make?
-
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
-
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
-
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
-
The opportunity to fight education inequities and make a difference in a young person's life
-
Enhanced DBS Certificate
-
Safeguarding level one training
-
Skill development opportunities and practical experience
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a coaching qualification, or are you working towards one? Would you like to help managers across our organisation develop their skills and confidence? As a coach, you will support managers to improve their leadership abilities, build confidence, and enhance their effectiveness in their roles. Your coaching will help them tackle challenges such as personal effectiveness, leadership credibility, career development, and conflict resolution. By providing guidance and encouragement, you will play a key role in helping managers grow, develop new skills, and lead their teams more effectively.
What you will be doing
- Deliver coaching sessions for managers at various levels, from team leads to department heads.
- Provide a safe, open, and confidential space for coaching conversations focused on leadership, communication, conflict resolution, managing change, and interpersonal skills.
- Use clear and effective coaching methods and models.
- Maintain confidentiality and follow Hestia’s coaching programme guidelines.
- Define clear roles for both the coach and coachee, ensuring there are no conflicts of interest.
The skills you need
- A recognised coaching qualification (or currently studying towards one), such as ICF or EMCC, or significant coaching experience at a management level.
- Experience in the social care sector (desirable but not essential).
- Strong communication and listening skills.
- Willingness to participate in supervision and continuous learning.
- A friendly, approachable, and supportive manner.
- Understanding of confidentiality and professional boundaries.
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CoachActivism
CoachActivism provides high-quality, pro-bono coaching to humanitarian workers and volunteers.
We are a group of committed professionals with a dedication to offering mental health coaching and leadership support to organisations and individuals in the humanitarian sphere.
Our coaches work with our clients on their unique personal and/or team challenges, individuals receive up to 6 hours of free coaching, from a professional, certified coach. Our coaches will support our clients as they navigate challenges in the area of burnout reduction, self-care, stress and time-management, building resilience and more effective team communication.
We're excited to hear from you and create some amazing results together. We are currently open to accepting a new additional steering committee members, so if you are passionate about humanitarian aid and coaching and willing to help, reach out any time!
Strategic Planning Workshop Facilitator
Volunteer Role Description (remote, unpaid)
We are seeking a skilled volunteer to design and facilitate a strategic planning workshop that will help our team clarify priorities, align goals, and create a roadmap for the future.
Key Responsibilities:
Collaborate with leadership to understand organizational goals and current challenges
Design an engaging and effective strategic planning session (2-4 hours long)
Facilitate the workshop, ensuring full participation and clear outcomes
Summarize key insights and proposed next steps in a short follow-up report
Ideal Candidate:
Experience facilitating strategy or planning sessions (nonprofit or small business experience a plus)
Strong communication and group facilitation skills
Ability to remain neutral while guiding decision-making
Strategic thinker with a collaborative mindset
Ability to conduct the session online in time favourable to GMT+2
Weekly Time Commitment
2-3 hours per week
Duration of Volunteer Role (remote)
One-off project
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking individuals who can empower those aged between 4 and 16, to support and share our mission within their current school or youth provision setting (Brownies, Guides, Cubs, Scouts and Youth Groups).
You will encourage your group to share the mission of Mary's Meals, raise awareness of our work and fundraise.
What support and resources will i receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level Maths tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
Run tutoring sessions online to support a young person.
Offer subject area knowledge and expertise related to A-Level Maths.
Help to combat social isolation through fun and engaging tutoring sessions.
Adhere to safeguarding policies and report concerns to the BFUK Team
What are we looking for?
Subject Knowledge: Strong understanding of A-Level Maths concepts and specifications.
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
Reliability: Consistent availability for the agreed-upon time commitment.
You must be a UK resident and be at least 18 years old.
What difference will you make?
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
The opportunity to fight education inequities and make a difference in a young person's life
Enhanced DBS Certificate
Safeguarding level one training
Skill development opportunities and practical experience
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to delve into the world of social media, using social media platforms to enhance the online presence of Shelter Birmingham. You’ll be providing information, promoting our services, and increasing engagement with local and national campaigns. This role gives you the chance to volunteer across diverse and friendly teams, gain valuable experience in online communications, and put your own creative stamp onto projects.
This is a great opportunity for someone looking to develop skills and experience within social media and who has an interest in social welfare. This may include personal experience of bad housing or homelessness which will enrich your knowledge, empathy, and authenticity within the role.
Suggested time commitment:
Location: This a flexible role, that can be undertaken from home or the office at times to suit you. During planned events, we may need a visible presence, but this will be arranged in advance.
Supervised by: Volunteer coordinator
Why volunteer with Shelter?
A home is a fundamental human right, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, unsuitable housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now. Together with individuals, in communities and across society, we will lead the way for a safe home for all. But we need your help to do it.
Main Tasks can include:
-
Establishing and/or maintaining active social media accounts.
-
Researching and creating creative content for different social media channels, starting with Twitter and Instagram, with view to expansion (you will have the opportunity to shape the role as you develop).
-
Helping to develop social media communication plans for sharing information that can help and support the local community.
-
Liaising with the team in the Birmingham hub including to plan and promote national and local Shelter campaigns.
-
Identifying current news and issues affecting people locally around housing and benefits
-
Identifying target audiences and being up to date with current trends.
-
Attending events organised by Shelter Birmingham to provide updates on social media and making reels for Instagram going live on our Instagram account during live events.
Skills and Experiences Required:
-
Confident in using technology.
-
Be familiar with some of the social media platforms and if needed learn how to use others use of various social media platforms including Twitter, LinkedIn, Facebook, Tik Tok and Instagram.
-
Good communication skills.
-
A flexible and organised approach.
-
Creative.
-
Ability to write about relevant issues in an informed and non-bias manner.
-
Willingness to follow Shelter’s policies, including Volunteering, Safeguarding, Data Protection and Health & Safety.
Induction, Learning and Development:
To enable you to take part in this opportunity, Shelter will:
-
Provide you with a Volunteer Handbook and all Policies and Procedures.
-
Provide learning on topics including Safeguarding, Health and Safety and Data Protection.
-
Provide an induction to the role and other relevant training.
-
Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy.
Benefits of Volunteering with Shelter
-
Being part of Shelter’s Fight for Home.
-
Gaining valuable skills and experience and confidence that may be beneficial for future volunteering or employment opportunities.
-
Learning more about social media by volunteering alongside the social media team, including how to support a campaign using social media platforms.
-
Being part of a great team.
-
Learning about housing and homelessness issues
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 2.4 million children we feed every day.
What is the role of an Admin Volunteer?
The role of Admin Volunteer may involve:
- Conducting research
- Data entry
- Contacting organisations to offer talks or promote our campaigns
- Helping us to thank our supporters
- Supporting event organisation
- Providing general admin support
- Allocating volunteer speakers to booked talks
What difference will i make?
- You will enable us to reach more people with the story of Mary’s Meals
- You will support our staff in their work to feed the next hungry child
- You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
- You will ensure our records are up-to-date and accurate
- You will help us provide a good service to supporters
What support and resources will i receive?
- Support, encouragement, and guidance from your local Supporter Engagement Officer
- A comprehensive induction to Mary’s Meals
- Opportunities to join online or in person volunteer meetings and briefings
- Resources to fulfil your role
- A regular volunteer update e-mail
What are the benefits of volunteering for Mary's Meals?
- Feeling part of the global Mary’s Meals movement to end world hunger
- Learning new skills and gaining experience as part of a growing and vibrant organisation
- Meeting new like-minded people
- Increasing confidence and team-working skills
- Developing communication skills (verbal and written)
- Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Alex, The Leukodystrophy Charity (Alex TLC) is a small, independent rare disease charity competing for essential resources within an extremely competitive arena.
Like many other small charities, we have grown organically from an informal support group to the recognised voice for leukodystrophy patients and their families. In order to fulfil our charitable objectives we need to increase and sustain our corporate income levels.
Could you spare a few hours a week to help us?
ABOUT THE ROLE
We are looking for volunteers, preferably with corporate fundraising experience to:
• research the corporate giving landscape and the interests of potential donors
• identify potential corporate donors and partners whose corporate social responsibility (CSR) goals align with our mission and values
• approach local and national businesses in person and over the telephone to inform them of the work of Alex TLC
• keep a record of all approaches
Time Commitment
• This role is flexible and can easily fit round your other commitments.
Location of Volunteering
• Homebased
ABOUT YOU
• an interest in Alex TLC and the work that we do
• access to a computer/laptop with an internet connection, and a printer
• basic understanding of the complexities of leukodystrophy
• excellent written skills
• excellent organisational and administrative skills
Benefits to you:
• Meeting and working with new people
• The ability to volunteer around your own commitments
• Learning new skills whilst having fun!
• Adding to your CV
• Helping those affected by leukodystrophies
We can only accept applications from UK residents.
Our Mission is to support anyone affected by leukodystrophy, support research, raise awareness and improve best practice within healthcare systems.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you interested in facilitating a peer support group for people who are struggling with their mental health? We are looking for passionate volunteers to facilitate a weekly online or face-to-face group, to discuss topics relating to mental health. We are hoping to find someone who has either ‘lived experience’ of mental health issues and is now at a positive place with their own recovery or someone who has good knowledge of mental health and looking to support others.
We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.
In the last year, 9,499 adults accessed Hestia’s mental health support.
We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.
What you will be doing
- Facilitating weekly peer support groups, covering topics related to mental health.
- To encourage participation and to provide focus and guidance for discussions within the group
- To negotiate/facilitate conflicts or disagreements that may arise during group meetings
The skills you need
- Strong listening and communication skills
- Ability to create and maintain a safe environment where the participants' thoughts and feelings are valued, and group members are treated with fairness, equity and respect
- Lived experience of mental health or desire to learn
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Support Volunteer
We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us.
About this opportunity
We are looking to recruit a Lead Support Volunteer for the Stratford-upon-Avon and District Group. As a Lead Support Volunteer, you will be coordinating the support team, representing the needs of people affected by MS and our services and collate information about relevant local organisations. See a video about one of our Support Volunteers here.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll have empathetic listening and interpersonal skills and be able to support a team of volunteers.
Apply
Read through the role description carefully
Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Lead Support Volunteer
We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us.
About this opportunity
We are looking to recruit a Lead Support Volunteer for the Stratford-upon-Avon and District Group. As a Lead Support Volunteer, you will be coordinating the support team, representing the needs of people affected by MS and our services and collate information about relevant local organisations. See a video about one of our Support Volunteers here.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll have empathetic listening and interpersonal skills and be able to support a team of volunteers.
Apply
Read through the role description carefully
Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.