Legacy Management Specialist Jobs in Belfast
Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.
The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance.
Main Duties
• Membership and data:
- Initial contact for all membership, training and stakeholder enquiries
- Processing memberships on ThankQ, to include:
- Importing new contacts and updating contact information as required
- Importing new memberships
- Providing our finance function with the information required to invoice new and renewing members
- Ensuring that ILM Members’ information is accurate and up to date
- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members
- To lead on member data accuracy, efficiency and drive forward any improvements
• Training and events:
- Helping to create new training events on ThankQ and our website
- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing
- Assisting with organising events on Zoom, including sending panellist and delegate links
- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)
- Helping to process videos and uploading these to the website, after webinars and training have completed.
- Sending certificates, recordings and slides to all delegates after training courses are completed.
- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration
- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)
• Governance
- Supporting the CEO in sending out Board Papers and other Board communications
- Assisting with Board meeting minutes as required and setting dates for meetings
- Maintaining our secure archive of Board Papers and other documents
• Finance and debt management
-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average
Please download the JD and person specification for further information.
Please ensure that you submit both a CV AND a cover letter. We will be unable to consider your application unless we have both.
We reserve the right to close this advertisement early if necessary.
Thank you!
Thank you!
Contract type: Permanent
Hours per week: 35
Salary: £29,857 (FTE)
Closing date: 2nd January 2024
Interview date: 8th January 2024
Do you want to join our commitment to ensure no family faces cancer alone?
We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.
A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team, and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals to groups and local corporates.
We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.
Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person, and we will invest in training the right candidate. The skills we are looking for in this role are:
- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Emotionally intelligent
- Master at storytelling
- Epic at relationship building.
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player
The must haves:
- A full UK driving licence and access to a car (including business insurance)
- A sufficient Broadband connection if home based.
- Live in the East or West Midlands of England. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered.
This post is subject to a Disclosure and Barring Service check.
If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.
You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.
REF-210 324
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