• Are you looking for volunteer roles ?

    Go to volunteering section


Legacy Officer Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Compton Fundraising Consultants Ltd, London (Hybrid)
£35,000 per year
Posted 3 days ago Quick Apply
Black Equity Organisation, City of London (Hybrid)
£48,000 - £50,000 per year
An inspiring opportunity for a experienced equality & discrimination lawyer to work pro actively to use the law as a tool for change.
Posted 2 days ago
Closing in 5 days
Black Equity Organisation, City of London (Hybrid)
£40,000 per year
An exciting project to create a new equity framework tailored to address the unique challenges faced by Black employees in the workplace
Posted 6 days ago
Closing in 6 days
Concordis International, Remote
€44,500 - €60,000 per year
Exciting new peacebuilding programme in Central African Region borders
Posted 1 week ago
Closing in 7 days
Concordis International, Remote
€55,000 - €65,500 per year
Regional Head of MEAL, Central African Region
Posted 6 days ago
Closing in 2 days
St Catherine's College, Oxford, Oxfordshire (Hybrid)
£36,024 - £44,263 per year
Posted 2 weeks ago
St Stephen's Church, East Twickenham, Twickenham (On-site)
£29-£31k (pro rata) depending upon experience
Posted 2 weeks ago
Women in Prison, Woking, Surrey (On-site)
£29,864 per year
Posted 6 days ago
Public Interest Law Centre, Multiple Locations (Hybrid)
£28,957 per year (rising in annual increments)
Posted 2 days ago
Page 5 of 5
London, Greater London (Hybrid)
£35,000 per year

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 28 June 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.


Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

  • Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
  • Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
  • Ensure that the best donor experience and journey is in place across all income lines.
  • Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
  • Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
  • Provide timely and accurate reporting to the Director of Fundraising.
  • Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
  • Work as part of the wider Fundraising team providing support and participating in other duties where required.
  • Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

  • Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
  • Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
  • Experience of managing a team to deliver excellent supporter or customer care. 
  • Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
  • Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
  • Strong organisation and evaluation skills and ability to prioritise workflow and resources.
  • Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

  • Experience of training and mentoring others to ensure the best donor experience.
  • Automation of imports from various fundraising platforms.
  • Experience of mapping donor journey and fundraising logistics processes.
  • An understanding of Direct Mail processes and logistics.
  • A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

  • Annual leave 25 days plus bank holidays
  • Non-contributory life assurance scheme
  • Standard Life pension scheme with Company contributions starting at 3%
  • Employee Assistance Programme - offering free 24/7 support & counselling and advice
Posted by
Compton Fundraising Consultants Ltd View profile Company size Size: 21 - 50
Posted on: 13 June 2024
Closing date: 28 June 2024 at 17:00
Tags: Fundraising

The client requests no contact from agencies or media sales.