About the role

The Supporter Care Officer will ensure we offer excellent stewardship to our event participants, London Marathon runners and our general fundraisers, keeping in touch and nurturing them and helping to maximise the amount of money they raise for us.  You will also give a first-class supporter care experience to all current and potential supporters of CARE International UK.  You will handle their enquiries and process marketing income.

Job Purpose and Key Responsibilities

Our Supporter Care Officers are the first point of contact for our supporters, and you will be answering enquiries via telephone, email, live chat, social media and post.  You will ensure that all supporters have an amazing supporter care experience when they get in touch. 

Why work for us?

CARE International is one of the world’s leading aid agencies.  Last year we reached more than 92 million people.  We worked in 104 countries, implementing long-term programmes to fight poverty, responding to humanitarian emergencies, and advocating for policy change to improve the lives of the poorest people.  We are seeking a first-rate Supporter Care Officer who is looking for a new challenge.

At CARE International UK, we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You will have first class customer service and communication skills, be organised, proactive and keen to rise to this challenge.  You will have experience of inputting into and querying a database, preferably with experience of using Raisers Edge

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact hr team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please click on the apply button to be redirected to our company website to complete the application form. Also, download and read the Supporter Care Officer Recruitment Pack, which includes the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact hr team. Please note, Curriculum Vitae’s (CVs) will not be accepted.

Closing date for applications: 23:59 Sunday 29th May 2022

Interview date:  Thursday 16th June 2022

Title: Philanthropy & Patrons Manager

Salary: £31,578 - £35,086 pro-rata per annum depending on experience

Hours/Contract: 24.5 hours per week

Contract Type: Fixed term - Maternity Cover (up to seven months)

Based: Home based

Closing date:?24th May 2022

Interview date: TBC

We are looking for a Philanthropy and Patrons Manager to join an experienced, high performing and ambitious team which is central to supporting the delivery of Marie Curie's strategic direction. In this varied role, you will manage major trust and individual relationships for Marie Curie as well as the development and delivery of the Senior Volunteer strategy, the Philanthropy events programme and the management of a trust mailing programme.

You will have excellent relationship building, interpersonal and communication skills, with the ability to produce consistently high quality, imaginative and compelling written materials and inspiring narrative. The ideal candidate will have experience in a Philanthropy role and a track record of personally securing high value gifts.

This is a fantastic opportunity to join an experienced and supportive team and make a significant contribution to Marie Curie's mission.

What we are looking for:

• A highly motived and experienced major gifts fundraiser with superb communication skills.

• Extensive knowledge of charitable trusts and individual philanthropy.

• Proven experience of successfully securing significant gifts and delivering excellent supporter experience.

• Experience of initiating and building excellent relationships with key contacts.

• Strong organisational skills and the ability to prioritise.

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)

• Marie Curie Group Personal Pension Scheme

• Season ticket loan

• Loan schemes for bikes; computers and satellite navigation systems

• Continuous development

• Industry leading training programmes

• Employee Assistance Programme?

• Flexible Working

Marie Curie is committed to its values, which underpin our work.? We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.? Agencies need not apply.

Our Time is the only UK charity dedicated to working with children whose parents have a mental illness. We give them the support they need - in their families and in their schools. We tackle the stigma around mental illness and show these children they are not alone. With our help, they find support and understanding, and build resilience and confidence - so they can reach their full potential. We also raise awareness of the unique challenges they face and campaign on their behalf for better support.

We’re looking for an exceptional Fundraising Lead to join our team and lead on fundraising for the charity. You will be required to research funds, write bids and develop a creative approach to fundraising and generating the income we need to sustain and grow our services and programmes.

It’s an exciting time to join Our Time. We are featuring in a high profile programme on national television; our podcast My Family, Mental Illness and Me, launched last year, made it into the top 5% of downloads worldwide and was featured in the national press; we won silver at the Charity Film Awards; and we are about to roll out a number of new outreach projects through our flagship programmes: KidsTime Workshops and Our Time Schools.

We need someone to help consolidate our achievements and contribute to the long-term success of the charity.

Key duties and responsibilities

Our new Fundraising Lead will bring a wealth of experience, gained through working with Trusts, Foundations and Individual and Corporate Donors, to play a key part in our strategy moving forward. Duties will include but are not limited to:

● Work with the CEO to generate and implement a fundraising strategy and plan.

● Work to review and enhance our pipeline of Trusts and Foundations.

● Produce considered and effective proposals for support, to maximise both sustainable restricted and, particularly, unrestricted income.

● Manage and develop key relationships with funders.

● Record donations and ensure that donors are thanked and stewarded appropriately, with Gift Aid claimed, if applicable.

● Develop original fundraising campaigns, as well as getting involved with wider philanthropic opportunities.

● Create opportunities for maximising unrestricted income from all donors.

● Identify learnings and work with our Marketing and Communications Manager to create suitable and sustainable fundraising messaging and communications.

● Report regularly on bid outcomes, pipelines and risk to support financial forecasting.

For full details, please see the attached person specification. 

Bone Cancer Research Trust (BCRT) has one simple vision… a world where primary bone cancer is cured.

Do you want to join this leading charity and become part of the team that is fighting primary bone cancer and making a difference through research, information, awareness and support? If so, read on to find out more about the role that you could play in saving lives across the UK.

We are looking for an Individual Giving Manager to join the ambitious, growing and successful fundraising team at BCRT.

The Role

This is an exciting new opportunity to develop and deliver an annual programme of activity across all aspects of Individual Giving to attract new supporters, develop existing supporters and nurture them on a path towards Legacy giving. You will be required to:

• Develop and implement a multi-channel Individual Giving programme, comprising of direct marketing campaigns, appeals and stewardship communications.
• Work with the Database & Supporter Care team to analyse and segment the supporter base, developing appropriate supporter journeys and propositions that elicit increased giving and engagement.
• Prepare and manage the Individual Giving annual income and expenditure budget and prepare quarterly forecasts and monthly reports
• Oversee and manage all aspects of appeals, from creative brief, copywriting, print and fulfilment management through to digital promotional and thanking
• Develop a pipeline of Legacy giving, introducing Legacy-specific materials, campaigns, and messaging.
• Manage in memoriam and digital birthday fundraising – developing an onward supporter journey to encourage repeat giving.

The Person

We are looking for creative, energetic and imaginative fundraisers with a flair for creative writing and an ability to influence others! Ideally you will come to us with 2 years’ experience in a similar role, and knowledge and understanding of Legacy and Individual Giving fundraising. Perhaps most importantly, you should be a self-motivated team player with a shared passion for the work of Bone Cancer Research Trust.

This is a truly unique and exciting opportunity to join a flexible organisation who puts the wellbeing of its staff at the core. The role will be a blend of homeworking, office-working (Leeds) and travel across the region. By joining the BCRT you will become part of an ambitious team and creative culture with big aspirations and an exciting future ahead!

To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

With gene therapy now available on the NHS as treatment for some forms of sight loss and therapies for other forms now at phase 3 clinical trials, we have never been closer to relegating sight loss to the history books. Now is the time to ramp up investment and build stronger partnerships, not rest on our laurels.

As the leading UK charity dedicated to stopping sight loss through pioneering research, Fight for Sight is at the forefront of making the above aim a reality. With a visually-impaired CEO joining us, who will soon be launching our new 5-year strategy, we are putting the lived experience of those with sight loss at the heart of what we do. Off the back of incredible success across our 2017 – 2022 strategy and a near 100% increase in income, we’ve never been better placed for success.

We currently invest over £8 million into 159 research projects across 44 leading universities and hospitals around the UK, funding some of the brightest minds in science. We are determined to create a world that everyone can see, and we have the resources and networks needed to make it happen.

The Role

You will be taking over an established trusts portfolio of c.£1.5m, made up of around 400 trust mailing respondents, 100 small donors. 50 medium donors, and 4 donors providing large strategic gifts. Whilst the programme doesn’t run itself, it is built on solid foundations and has a framework of extremely strong relationships; the programme is primed for growth and we’re excited to meet the person whose passion will help us achieve this.

The last few years has seen us become the first medical research partner of a number of large foundations, and those relationships continue to develop and flourish. We’re able to clearly explain our work and demonstrate the impact it will have on people’s lives. Our ability to engage with these non-traditional donors is a clear sign of the strength of our message.

We are routinely commended for being able to demonstrate our impact and the through-line from cutting-edge research to real-world application, above and beyond that seen from some of the country’s largest medical research charities. We know what we’re doing and we do it well.

Why you should apply

If the 10% non-contributory pension, inclusive and supportive culture, and exciting plans for the future don’t cinch it for you… Then you should join because this is an incredible role for someone who is looking to take the next step in their career; our trust fundraising programme has fantastic foundations and fundamentals, the investment and organisation is in place to facilitate growth and our appetite for change and new ideas is large. In short, if you want to take everything you’ve learned to date and sculpt a trust fundraising programme that is your version of perfect, with the full support of our board and SLT, then this is the place to do it.

Location: Germany, France, UK, Denmark, the Netherlands, preferred, other European countries negotiable.

Remuneration: Depending on experience (including unpaid and other experiences) and capacity to take on responsibility, the base salary range, if based in London, £45,000 - £60,000 p.a. If the successful candidate is outside of London, UK, the salary will be adjusted based on local market equivalencies. 

Overtime Status: Exempt (hours, country dependent)

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project U.S. is a team of experienced change-makers with a mission to scale social movements to drive the global transition beyond fossil fuels. With affiliated programs and staff in Australia, the United States, and across Europe, we have developed a unique model of grant making and campaigning that supports networks of organizations to drive powerful change towards our mission.

We have a dynamic and nimble organisational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We take the broadest possible view of diversity and encourage First Nations people, people of colour, people living outside of cities, people living with disabilities, neurodiverse, and LGBTQIA+ people to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here. 

About The Role

The Finance Action Organisers Network (“Finance Action”) is a global network of independent hubs in key finance locations made up of NGOs, grassroots groups, individuals and activists.  Together in their local communities, and across the world, Finance Action is uniting for climate justice by building grassroots power to shift major financial institutions away from funding fossil fuels. The Sunrise Project builds the capabilities of Finance Action, supports hubs with funding and technology, and provides guidance on strategies and actions. 

The Coordinator will uplift the work of those they are supporting to connect local communities to global hubs to grow a social movement that aims to end fossil fuel funding to address climate change.  The Europe Coordinator will work with local finance hubs to deliver key elements of work, as well as collaborating on the collective work within Finance Action by: supporting capacity building; connecting mobilisations to sustained powerbuilding; running strategy sessions and planning workshops; connecting trainers to organisers to support local needs; directing funding/grants; and leveraging the exchange of knowledge and skills. On a day-to-day basis, the role undertakes a variety of organising activity from working with local organisers to share and amplify calls to action; to providing training and support on: organising, campaigning and storytelling, and capturing and sharing lessons learned with the broader global community.

About You

First and foremost you are a passionate organiser, with hands-on experience helping activists and groups mobilise and organise to build social movement momentum.   You’re an intersectional relationship builder, who engages deeply with others and can bring diverse groups of people along the campaign journey. You believe in horizontal leadership and have a knack for enabling future leaders and empowering activists to take their next step.

You’re articulate and comfortable presenting and training small to large groups of like minded people, either virtually or face-to-face.  You understand the political and economic drivers of social campaigns and can lead, motivate and engage with people across a large network spanning many countries.  You’re adaptive and responsive to those you are supporting.  You understand that organising from the bottom up ensures local voices and needs are listened to and are reflected in campaigns to help shift people from achieving small wins to gaining wins at scale . You’re an engaging and inclusive storyteller, who believes in the power of sharing local struggles to support global powerbuilding.

Key Responsibilities

• Strengthening and growing organising hubs in key financial centers by working with organisations on campaign strategies, plans, timelines, and tactics.

• Identifying local organising needs and taking action to build their capabilities by delivering training, running workshops, connecting trainers and organisers to each other, directing funding support, and collaborating with hubs in other locations.

• Convening local network meetings and facilitating calls designed to build greater connections and achieve  growth in the movement.

• Collaborating with hub partners and organisers to build, expand, and maintain networks and high level relationships with NGOs, potential partners, grassroots groups, social movements and civil society in key areas.

• Utilising online and offline tools to share the experiences and learnings of hubs including writing website copy, curating and publishing stories, developing toolkits and trainings.

• Managing budgets, directing funding support and small grants for European hubs.

• Collaborating with the broader Sunrise Project team to identify and support opportunities for synergy across program areas and campaigns to ensure we have the biggest collective impact possible.

• Aligning programmatic strategies andObjectives and Key Results (OKRs) with Sunrise’s Values.  

Required skills and experience

• Significant experience developing and implementing long term organising and/or campaign strategies, preferably within Germany, France, Netherlands, the United Kingdom, or other European countries.

• Strong skills and experience in using digital campaigning and digital tools to mobilise effort, build momentum and bring about social change.

• Demonstrated experience in building capabilities and/or supporting a network in organising and running campaigns via training, workshopping, running meetings, coaching new leaders, developing toolkits and sharing learning resources.

• Well-developed cross cultural verbal communication skills including, presentation, training, facilitation, conflict resolution, and influencing skills.

• An ability to write engaging content e.g. storytelling skills.

• Flexibility with the ability to pivot and leverage different types of organising strategies and tactics.

• A collaborative mindset and a proven ability to work effectively in alliance with diverse stakeholders.

• A passion for action on climate change and a commitment to social justice.

Job requirements

If you meet some but not all of the criteria for this position, are unsure, but you’re keen on the role - please get in touch. We value and recognize experience that has been unpaid, from the grassroots or is lived experience.

• You must have legal work authorization for the country in which you will be working. The Sunrise Project will not sponsor applicants for employment visas.

The following requirements may be required - please check for details: 

• Intermittent travel with advanced notice

• Employment background checks may be required

• COVID-19 vaccinations in accordance with local legislation and/or Sunrise policy

How Sunrise supports its staff

The Sunrise Project is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following in place to help us achieve that, noting that benefits listed may vary in accordance with the Professional Employment Office (PEO) we engage with for this role.

• Statutory benefits and entitlements of the country in which you are employed.

• Sunrise may provide additional benefits, where in-country entitlements are less than our standard package, where applicable including:

  • Birthday leave (if it’s your birthday, you get a day off)

  • Solidarity and community leave up to 1 week p.a.

  • Floating public holidays (cultural leave)

  • Gifted leave (during Christmas and New Years public holidays)

  • Flexible work policy

  • Employee Assistance Program

Additionally, our offering includes:

• A commitment to your professional development

• Coaching and management support with regular 1:1 meetings

• Performance reviews and feedback to support you and the team to reflect and grow

• A co-developed initial 3 month work plan to set goals and provide clarity on your role and responsibilities