SCM is a community of students, past and present, and it is community that is at the heart of who we are and how we do things. Wherever students find us and however they engage, they are our purpose; supporting them to be, and, where they are open to it, to grow in their lives and faith.

We are deeply committed to an inclusive, progressive and radical approach to the Christian faith and we are a movement for today, which means campaigning on current issues of concern such as the refugee crisis, the arms trade and food injustice, and modelling LGBTQ+ celebration and pushing the church to do the same.

SCM is a small charity with a strategic plan for growth and sustainability, of which effective fundraising and financial management is a key part. We are looking for a Finance and Fundraising Administrator who will provide high quality administrative support for the fundraising work of SCM, helping to ensure that strong relationships are built with donors and supporters. The post holder will also support the Operations Manager in monitoring the financial performance of the charity by ensuring that financial records are kept up to date.

The main duties of this role include:

• Recording the fundraising activity of donors on a database and maintaining donor records.
• Sending out thank you letters and supporting the Fundraiser with appeal mailings.
• Supporting the Fundraiser to prepare monthly fundraising progress reports.
• Ensuring that all financial transactions are recorded on the accounting software (QuickBooks), including creating invoices.
• Administering the day to day financial activities of the charity, paying bills and expenses claims using online banking and ensuring monies received are banked promptly.
• Maintaining the smooth running of the office by undertaking a range of administrative tasks including dealing with post, staffing the telephone, arranging travel and accommodation and maintaining stocks of stationery as required.
• Undertaking any other tasks as required commensurate with the post, such as taking minutes of meetings.

The ideal candidate for this role will be someone who is well organised and has a keen eye for detail, with experience of working or volunteering in a similar role. You will need to show, in addition to the skills and experience listed in the person specification, that your values align with our values, and that you share our commitment to safeguarding. A willingness to learn and a positive attitude are as important to us as qualifications and experience, so do please get in touch even if you don’t think you meet all of the criteria quite yet.

You would be joining a small but dynamic staff who are deeply committed to the values and work of SCM, and who are excited to welcome you the team and work with you in your role. We can also offer you a competitive salary, a generous annual leave entitlement, pension contributions, enhanced sickness and family leave pay, and flexible working.

We actively encourage people from structurally disadvantaged backgrounds and underrepresented groups to apply. This includes, but is not limited to, people from communities experiencing racial inequality, migrants, refugees, women, non-binary people, people who identify as LGBTQIA+ and/or people from an economically deprived background.

For an informal conversation about this role please contact Lisa Murphy, Operations Manager.

Applications should be submitted electronically in Word format by email before the closing date and time. Please ensure that you clearly state the role you wish to apply for.

Closing date for applications:   Tuesday 4th January 2022 at 5pm

Interviews to be held:           From 10th January 2022

Start date: As soon as possible

Work with us

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. If you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Who we’re looking for

Are you passionate about changing the way we treat animals? Do you want to help reduce damage to our environment? Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great? We’re looking for an enthusiastic Marketing Assistant who can help to support both individual behaviour change and system change.

Equality, Diversity & Inclusion

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.

The role

The Marketing Assistant role will be responsible for supporting B2B & B2C marketing activities for the Vegan Trademark and VEG 1. This includes a mix of online advertising activities, content creation & moderation for our social media channels, attending events, talking with Trademark holders, and general support to driving business growth.

This role requires a candidate with experience in marketing, graphic, and content design. The position is suitable for someone with 1+ year of Marketing or Design experience, as well as other essential criteria listed below.

As Marketing Assistant you will:

• Develop marketing materials as needed to support the Senior B2B Marketing Officer and B2B Marketing Officer.
• Create content for a variety of channels.
• Assist the B2B Marketing Officer with social media platform growth.
• Support with Vegan Trademark B2B social media channels with moderation.
• Assist in the collation and design of newsletter-style updates to Trademark holders and VEG1 wholesalers.
• Support the Senior B2B Marketing Officer with material creation for international development
• Collaborate with the Senior B2B Marketing Officer to deliver Trademark holder support from a variety of countries.
• Monitor various inbox’s relating to marketing, responding to requests and enquires efficiently.
• Maintain awareness days tracker and work alongside the Brand Marketing Officers to deliver engaging content at relevant times.
• Document the Trademark B2C activity and communications in our CRM.
• Support the VEG 1 Marketing Officer on projects such as product launches.
• Work collaboratively with the Events Officer to support with Trademark and VEG1 events or contributions to The Vegan Society events and tradeshows.
• Attend trade and consumer shows as required

To be considered as our Marketing Assistant you must have:

• Relevant Business/Marketing qualification or 1-year equivalent work experience in a marketing or design role.
• Proficiency in the Abode editing suite including InDesign, Photoshop and Illustrator, to create artwork for print and online
• Experience of delivering marketing activities for sales teams for UK and international markets.
• Experience creating content and scheduling for social media.
• Excellent written, verbal and numerical skills including writing for various audiences and following tone of voice guidelines
• Good knowledge of the wider vegan movement and issues relating to veganism
• Understanding of a variety of marketing functions: social media, PR, sales, corporate identity, positioning and branding.
• Good understanding of the importance of customer service and proven experience of delivering effective customer service.
• Understanding of B2B & B2C customer needs.

What we offer

• A fun and supportive team
• A solution-focused atmosphere and hard-working environment
• Flexible working hours
• Employee Assistance Programme and health cash-back scheme
• Cycle-to-work scheme
• Childcare vouchers scheme
• Animal companion compassionate leave
• Ethical pension scheme (5-7% employer contribution)
• Death in service benefit
• 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days)

Additional information

This is full time role (37.5 hours per week) role with a salary of £22,074 - £24,372 per annum

This is a predominantly home-based position, but the successful candidate must be willing to travel to our head office in Birmingham when required.

The application deadline is 9am on Friday 10th December 2021.

Interview’s will be held w/c 10th January 2021.

Find out more about what it is like to work for The Vegan Society by reading our recruitment pack.

Work with us

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. If you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Who we’re looking for

Are you passionate about changing the way we treat animals? Do you want to help reduce damage to our environment? Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great? We’re looking for an enthusiastic Senior B2B Marketing Officer who can help to support both individual behaviour change and system change.

Equality, Diversity & Inclusion

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.

The role

The Senior B2B Marketing Officer role will be responsible for the development of our business to client marketing activities. They will lead on various areas including the sales strategy for the Vegan Trademark. This will include sourcing and managing relationships between various third-party stakeholders, developing and delivering the strategy for how the Vegan Trademark markets outside of the UK and managing a team of two.

This role requires a candidate with experience of business-to-business marketing with a strong focus on sales and conversion, as well as knowledge of brand expansion.

The role is suitable for someone with 3+ years of Sales & Marketing or B2B & Client Relations experience, as well as other essential criteria listed below.

As Senior B2B Marketing Officer you will:

• Own the marketing lead target for incoming clients to the Vegan Trademark.
• Create and manage the strategy for marketing activities to gain leads through B2B marketing.
• Manage the B2B function so that long-term campaigns are managed and monitored.
• Create B2B social channel strategies for non-UK audiences (LinkedIn) and work with the B2B team on developing the established UK strategy.
• Work with the B2B Marketing Officer on producing strong sales content for a variety of digital channels and audiences.
• Own the competitor matrix for the Vegan Trademark to maximise knowledge of the external market and deliver international brand marketing activities.
• Manage the reporting and impact of B2B activities.
• Work alongside the rest of the BD department to gain insightful client feedback to directly impact the development of the marketing strategy for the Vegan Trademark.
• Manage and support the B2B Marketing Officer in their role in delivering leads, providing engaging B2B content and establishing a clear strategy for supporting incoming clients as well as established, renewing clients.
• Manage and support the Marketing Assistant.
• Work alongside the International Sales Manager to expand marketing communications outside of the UK.
• Attends trade and consumer shows when appropriate.
• Deliver talks, workshops or presentations relating to the Trademark and/or VEG 1.
• Work with the Fundraising Manager to identify potential relationships and opportunities that will increase the brand awareness of the Trademark and/or VEG 1 products.

To be considered as our Senior B2B Marketing Officer you must have:

• Marketing, Sales or Business-related degree/qualification (or 3+ years’ workplace experience in Sales & Marketing or B2B & Client Relations
• Experience creating strategic documents and identifying complimentary activities.
• Experience of delivering marketing strategy for sales and brand development.
• Experience utilising B2B social platforms and their related adverts managers.
• Experience in collating, reviewing and monitoring brand competitors.
• A proven track record of generating new leads through marketing activities.
• The ability to produce concise reports and impact briefings.
• A good understanding of business operations for a Trademark/certification scheme: production processes, administration, marketing, PR, promotion and sales.
• Understanding of corporate identity and branding needs.#

What we offer

• A fun and supportive team
• A solution-focused atmosphere and hard-working environment
• Flexible working hours
• Employee Assistance Programme and health cash-back scheme
• Cycle-to-work scheme
• Childcare vouchers scheme
• Animal companion compassionate leave
• Ethical pension scheme (5-7% employer contribution)
• Death in service benefit
• 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days)

Additional information

This is full time role (37.5 hours per week) role with a salary of £25,863-£32,718 per annum

This is a predominantly home-based position, but the successful candidate must be willing to travel to our head office in Birmingham when required.

The application deadline is 9am on Friday 10th December 2021.

Interview’s will be held w/c 10th January 2022

Find out more about what it is like to work for The Vegan Society by reading our recruitment pack.

Marketing Officer Beneficiary Products

We’re looking for an experienced and driven individual to join the Mass Engagement team.

Position: Internal title - Beneficiary Experience Officer (Marketing)

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th December 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

An experienced campaign manager and copy-writer, you will support both the Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications, primarily for beneficiary and health/social care professional audiences. As a team, the charity’s aim is to ensure that these audiences are aware of the support they can access from the Stroke Association and to build meaningful connections with them for long-term engagement.

About You

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offers.

You will have experience working in a marketing environment and have key strengths in the following areas:

• Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy
• Understanding the key principles of marketing, ideally using mail or digital media to reach audiences
• Project management, with a keen eye for detail and deadlines
• Understanding excellent customer experience and customer journeys

To fulfil the role, you must abode and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state reference number CE71 when applying for the role.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity, Campaign Manager.

Marketing and Communications Officer, Midlands and East

£27,255 per annum (pro rata for part time hours)

 (Ref: SUS3441)

Part time, 22.5 hours per week – happy to talk flexible working such as compressed hours or hours to suit around caring commitments

Base: Midlands

About the role

An exciting opportunity for a creative, imaginative individual to take forward this role in our Partnerships Team, as a Marketing and Communications Officer. 

This is a rewarding job in which you will work closely with internal and external partners. Working in collaboration with our existing Marketing and Communications Officer, you will help to build on the team’s strengths in traditional communications work (television, radio, newspapers, magazines), especially with the local media across the region. 

You will have the opportunity to lead on your own specific projects. These projects will include helping us to develop our regional marketing and engagement offer that supports and follows the charity’s guidance on branding / key messages and contributes towards raising Sustrans’ profile.

We are very open to what this might look like, and ideally you will add to our team by bringing new ideas and innovation in the way we communicate with our partners and audiences. 

The role will report to the West Midlands Partnership Manager, whilst working closely with all other regional teams; particularly the England Director, and the Head of Partnerships.

This role may require travel and work at locations as necessary to undertake projects on behalf of Sustrans. Candidates should be based within commutable distance to a local Midlands hub in Birmingham, Peterborough or Nottingham with hybrid home working available.

About you

You will have experience working in a communications environment, with the ability to write and/or edit engaging content for publications, press releases and websites.

Your communication skills, both oral and written, should be exemplary; allowing you to interact with diverse audiences and build relationships with ease.

You should have experience working with creative colleagues and agencies, applying brand and style guidelines with a good understanding of the business communications environment, including media, digital and marketing.

What your manager says

Hi, I’m Ridhi, I’ll be the line manager for this role. I’m excited to bring someone new to the team. We’re looking for someone who can bring some creativity and some interesting ideas and ways to share our work. We can support you to fill the transport knowledge gaps if you have them.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

What we offer

In return we can offer ongoing working from home (or a nearby Sustrans office when it’s safe to do so) and a truly flexible, supportive and rewarding working environment.

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• Staff Networks
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, Wednesday 15th December
• Interviews will take place via MS Teams on 6th January 2022
• To apply, please complete our online application form. 

About Sustrans

Our vision and mission have never been more relevant.

Across the UK, governments are pledging investment and action on walking and cycling. 

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Prince’s Trust International has been supporting young people worldwide since 2015. Our Mission is to empower young people to learn, work and thrive. 

It is a very exciting time for PTI as we continue to grow our impact on young people across the world. We are now looking for an International Programmes Executive - Malaysia to join our committed and talented Team!

This is a new role and will focus on our existing programmes in Malaysia whilst also supporting our growing work in Pakistan. You will work closely with the International Programmes Manager for Malaysia & Pakistan to support partners to deliver effective youth programming, whilst continuing to build a strong network of stakeholders in country to enhance existing programming and explore new opportunities. You will lead much of the project monitoring activities in Malaysia, collecting and collating data, conducting focus groups with young people, developing case studies, and also supporting marketing and communications activities.

The successful candidate will be a resilient, enthusiastic, self-starter with a strong understanding of the challenges facing young people, and the ability to deliver results under challenging and varied circumstances.

You will also have strong planning and organisational skills and the ability to work effectively with people at different levels of seniority and from different backgrounds in the public, private and voluntary sectors, with evidence of your ability to influence and secure sustainable results. 

You will have enthusiasm and passion for the vision of Prince’s Trust International, and a conviction to deliver positive outcomes for young people worldwide.

The Prince’s Trust is looking for an experienced individual giving fundraiser, to manage our individual supporter programme. This role will be managing income for the whole individual support programme, putting in place the essentials to allow for future growth, and recruiting new donors while deepening support with our current donors. This role will be line managing an individual supporter executive.

The Prince’s Trust is ambitious to grow our unrestricted income, and this role will be essential for that. You will be leading a small programme, with the aim to transforming it so that we have a significant larger, more sustainable income which can meet the long term need to support more young people. You will be working closely with colleagues in our legacy and mass events teams to maximise life time value from our supporters.

The successful candidate will be experienced in delivering direct marketing and multi-channel campaigns; able to create new products from scratch to create growth – not being scared to take the charity into totally new markets and spaces; have a good knowledge of the individual giving charity market; be supporter focused – able to respond to the needs of supporters; be able to use data and insight to make informed decisions, and build business cases; be able to work with multiple internal stakeholders to ensure that processes and infrastructure work to create world class supporter experience; experienced in testing, learning and scaling fundraising products; understanding of the role of branding and propositions in driving IG.

We are looking for a proactive, organised and efficient individual with an understanding of events work, to take on the role of Mass Events Executive at The Prince’s Trust.

We can be flexible on your location but please note, if you are based outside London there is an expectation of travel to London approximately twice a month, plus travel to Events as required

You will have strong project management skills, a track record of supporting the delivery of successful events or equivalent relevant experience, and a proven capability to build and nurture strong relationships internally and externally.  You will have experience of working with databases, digital platforms and systems – ideally for managing event registration and communications, and reporting on key event metrics and fundraising.

Your attention to detail, personal initiative, and drive to achieve excellent results will help us support for more young people. Our mass participation fundraising events, such as Palace to Palace and The Brilliant Breakfast, can attract thousands of participants, so this role needs a systematic thinker, to help us with the processes and compliance needed to engage members of the public, at scale.

This role is perfect for you if you have started your Events career and you are looking for an exciting next challenge.

Work with us

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. If you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

Who we’re looking for

Are you passionate about changing the way we treat animals? Do you want to help reduce damage to our environment? Do you want to encourage people to enjoy healthy vegan food that looks good and tastes great? We’re looking for an enthusiastic dietitian who can help to support both individual behaviour change and system change.

Equality, Diversity & Inclusion

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. We will offer an automatic interview to all candidates who meet our essential criteria and who identify as from an under-represented race or ethnicity or as deaf, neurodiverse, or living with disability.

The role

This role will be working within a team of sales professionals proactively contacting business to sell the benefits of the Vegan Trademark. They will nurture sustainable and long-term relationships finding the right fit our clients and delivering excellent customer service across a variety of touch points.

The post requires an experienced salesperson who can work across the new remote landscape as well as presenting confidently face to face. They should be motivated by closing deals, hitting targets and have an eye for spotting new opportunities.

More widely they will also support the sale of our Product VEG 1 via our expanding network of wholesalers.

As Trademark Sales Executive you will:

• Identify Trademark strategy driven sales opportunities within the supermarkets business line and take forward to confirmed order stage by engagement, meetings, to be achieved by cold calling, networking and social media
• Cross sell and upsell to existing supermarket clients
• Identify and convert new global supermarkets to adopt the vegan trademark
• Convert leads into orders through effective and timely engagement, selling the key features and benefits of the Vegan Trademark
• Develop tactical sales plans in line with sales Trademark strategy
• Develop own sales pipeline in line with budget driven targets
• Set up & agree amendments to Licensed Agreements & Non-Disclosure Agreements & deal directly with new clients & prospective clients with regards to all enquiries about Trademark applications from the UK & Internationally
• Identify and develop any necessary projects & processes for streamlining work and improving the client experience in conjunction with line manager
• Identification, engagement and successful closing of new business accounts
• Support the supermarkets team with effective Key Account Management
• Manage and grow accounts in identified business lines, ensuring excellent communications and customer care skills are demonstrated, to retain, maintain and increase client accounts
• Keep up to date and with accurate database and paper records inputting for clients on a designated Customer Relationship Management (CRM) system with an excellent level of attention to recording detail
• Develop a good understanding of the Fast-Moving Consumer Goods market across the range of products we register with the Trademark
• Attend trade shows and events as needed.
• Collaborate with Trademark Operations and Marketing teams & refer opportunities for promotional/marketing activities from accounts
• Provide monthly updates on Key Performance Indicators (KPI’s), objectives & workload progress to the Line Manager which will contribute to the overall success of the team

To be considered as our Trademark Sales Executive you must have:

• Proven experience as a Sales Executive or relevant role
• Demonstratable sales success within a B2B environment
• A thorough understanding of marketing and negotiating techniques
• Excellent written and verbal communication skills
• Computer literacy with strong MS Office skills
• The ability to establish strong working relationships with colleagues and Trademark clients
• The ability to manage multiple priorities and work to deadlines whilst under pressure.
• A good understanding of business operations: production processes and administration
• Demonstratable problem solving skills
• A professional and responsible approach confident and friendly manner

What we offer

• A fun and supportive team
• A solution-focused atmosphere and hard-working environment
• Flexible working hours
• Employee Assistance Programme and health cash-back scheme
• Cycle-to-work scheme
• Childcare vouchers scheme
• Animal companion compassionate leave
• Ethical pension scheme (5-7% employer contribution)
• Death in service benefit
• 28 Days leave + 8 Bank Holidays (25 days annual leave & 3 closure days)

Additional information

This is full time role (37.5 hours per week) role with a salary of £24,391 - £27,041 per annum

This is a predominantly home-based position, but the successful candidate must be willing to travel to our head office in Birmingham when required.

The application deadline is 9am on Friday 3rd December 2021.

Interview’s will be held throughout December.

Find out more about what it is like to work for The Vegan Society by reading our recruitment pack.

Who we are:

Newlife believe that disabled children should get the better future they deserve. For 30 years we have provided disabled children and their families with specialist protective equipment, growing to become the biggest charitable provider of essential specialist equipment for disabled children in the UK and the only one offering an emergency response, delivering items directly to family homes within just 72 hours. We also run a free, national nurse-staffed helpline. We offer families a voice through our campaigns for change and, our recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year.

Our mission, simply put, is to change lives and you could be a part of that change!

The Role & Oppertunity:

This is an exciting new role for our charity and the successful candidate will facilitate the delivery of a new public / community fundraising programme to support and generate new income, which will include campaigns, third party events, education establishments and community organisations.  

We’re seeking a personable team player who can engage and support both internally and externally, have a proven track record of planning, prioritising and working to targets. You’ll be a confident and inspiring communicator (both written and verbal) and capable of managing multiple projects simultaneously. Working closely with the Head of Public Fundraising, you will help develop individual and community-led fundraising activities, and will help to raise the profile of Newlife Charity.

The Benefits (What you'll get in return):

• Flexible Working
• Free Car Parking
• 30 days holiday (inc. Bank Holidays)
• Pension Scheme
• Medicash scheme
• Staff Discount
• Access to discounts and offers from UK's most popular retail and service providers

The Details:

• Package - £24000 - £29000 (dependant upon experience) plus Car Allowance 
• Working 37.5 hours per week Monday to Friday (with ad hoc evenings and weekends as necessary)
• Hybrid Working (Home / Office based in Cannock) to the needs of the role
• Permenant Contract

How to apply:

Complete the application process and send a CV with covering letter.

CV's will be reviewed as they come in.

One stage interview process.

The Opportunity

We are excited to be recruiting a Communities and Special Projects Officer to join our Communities team. You’ll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026.

As part of our new strategy, we want to better connect with, listen to and mobilise the communities we work with. This role will play an integral part in building our parent, alumni and PhD communities, You will help to scale our ground-breaking Parent Power projects, supporting with the development of local communities and creation of a national parent network. You will listen to and work with our programme alumni to improve The Brilliant Club’s activity by leading on the operational delivery of our Experience Experts Panel. Our PhD community already includes thousands of tutors, and you will harness their power by working closely with the Head of Communities to develop our PhD Changemakers scheme. You will also work with our Student Success and Academic Development team to support the delivery of access and student success projects which sit outside the charity’s core programmes - TSP, BTP and RIS.

The Brilliant Club exists to increase the number of pupils from underrepresented backgrounds progressing to highly selective universities. We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low income families. These groups are currently underrepresented at The Brilliant Club and we are committed to increasing representation and diversity at the charity.

Person Specification 

Time and Resource Management

• Excellent organisational skills, with an ability to prioritise and manage time effectively
• Ability to be flexible and adapt to changing priorities
• Ability to identify opportunities to save time/resources
• Manages projects, with appropriate levels of time and resource input

External Stakeholder Knowledge and Management

• Confidence handling enquiries from external stakeholders and adapting approach to meet different needs

• Actively shares useful information about stakeholders with internal colleagues at all levels

Communication

• Excellent written and verbal communication
• Confidence presenting and delivering teaching to a range of audiences including school-aged children and adults

Initiative and Problem Solving

• Proactivity in seeking to enhance processes and identifying emerging risks
• Ability to spot inefficiencies in systems and suggest or implement improvements
• Responds quickly to solve problems, seeking input from relevant internal stakeholders

Developing Self and Others

• Self-reflective and committed to own professional development
• Committed to the development of others

Role Specific Knowledge and Skills

• Essential – Capable of adapting quickly to new systems and interfaces
• Essential – Able to take a relational approach when working with others
• Desirable – Knowledge of community organising tools, including relational 1-1s and storytelling
• Desirable - Confident in using digital systems for delivery.

Role specific Experience and Qualifications

• Essential – Qualified teacher (QTS or above) or academic research experience (PhD or above) or substantial experience of delivering a university access or community programme
• Desirable – Two year’s professional experience
• Desirable – One year’s experience of managing education programmes incl. design and delivery
• Desirable – Demonstrable experience in university access

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.