Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy.
Roots Academy’s Vision.
A generation of young Muslims who embody and promote a God-centred way of life.
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.
Why Does Roots Academy Exist?
Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline.
Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.
Role Summary.
We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.
Key tasks
-
Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.
-
Diagnose and resolve user interface (UI) issues specifically related to the student application.
-
Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.
-
Effectively escalate complex or unresolved technical problems to the digital team.
-
Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.
-
Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.
What we’re looking for
-
Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.
-
Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.
-
Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.
-
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.
-
Familiarity with support ticketing systems and knowledge base management.
-
Ability to work collaboratively with cross-functional teams.
-
A proactive attitude towards identifying areas for improvement in support processes and user experience.
-
Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.
What we have to offer
-
Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.
-
Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
-
Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
-
Professional development and practical experience in design and digital marketing.
-
Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.
Please note this is an unpaid volunteer position.
Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to Young Muslims across the UK and internationally.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since 2002, we’ve delivered a structured, high-impact, programme of mentoring, a paid internship, skills masterclasses, and workplace visits for young people from under-represented backgrounds.
Our programme empowers them with new-found skills, confidence, aspirations, and support networks, boosting their life outcomes. It also enables employers to engage with and shape future talent, adding value to their organisation, and make a positive difference in their local communities.
Our values
Our people are committed and passionate about changing the lives of young people. Our organisational values underpin how we work and are at the core of everything we do.:
· Trust
· Bravery
· Collaboration
· Empowerment
· Inclusion
We have 40 colleagues across the UK, and strong collaboration across a remote working environment is critical to our success. We champion flexibility and wellbeing, and strive to be a positive place work, both in terms of our mission and our culture.
Our impact and growth
Across the UK in 2024 we supported 4,238 young people across our two programme cohorts, with 4,395 volunteers supporting them. We worked with 374 employers to provide mentors and summer internships in 2024 and have 194 school and college partners.
Thanks to the support of our network, we’re able to have the following impact for young people:
· 99% of programme graduates go into higher education, apprenticeships or work
· 90% of students said they felt more confident than before the programme
· Career Ready alumni have a professional network twice the size of their non-programme peers
· 90% of students rated their career skills a strength following their paid internship
Following a challenging couple of years in the charity sector and wider economy, we have just closed the 2024/25 financial year in a more positive position. We are set to embark on a new 2025-30 strategy which focuses around 4 key pillars:
· Income sustainability
· Digital enablement and adoption
· UK programme alignment
· People & Culture
We are looking for further brilliant people to join our Board of Trustees and help us excel our new strategic focus.
About the role
Role purpose
As a Trustee you will make a significant contribution to creating empowering opportunities for young people from under-represented backgrounds.
The role of the Trustee is to ensure that Career Ready is carrying out its purpose, as set out in the Memorandum and Articles of Association, and that it complies with the law.
Trustees must always act in the best interests of Career Ready, with reasonable care and skill, whilst also ensuring it is accountable. They must also ensure that Career Ready manages its’ resources effectively and sets the forward direction of the organisation.
Main responsibilities and accountabilities
· Ensuring that Career Ready functions within the legal and financial requirements of a Charitable Company
· Account for the work of Career Ready to Companies House, The Charity Commission, OSCR, funders
· Managing risks, protecting assets (reputation) and people
· Ensuring that Career Ready strives to achieve best practice in all aspects of its work
· Determining the overall policy and direction of the Charity
· Fixing the annual budgets and approving accounts
· Recognising and dealing with conflicts of interest
· Appointing the Chief Executive Officer when required
· Agreeing strategic and work plans
· Collaborating with members of the senior management team in the development of strategic plans
· Hearing membership appeals against the decisions of the Chief Executive Officer
· Ensuring that Career Ready maintains and complies with a policy of equal opportunities in respect of staff, members and stakeholders
· Act as a champion and ambassador for the work of Career Ready
Person Specification
We are looking for 3-4 Trustees who have:
· A commitment to the mission of Career Ready
· An understanding of the legal duties, responsibilities and liabilities of Trusteeship
· Integrity
· Sound judgement
· Strategic vision
· A willingness to contribute ideas and challenge
· Willingness to actively participate in developing the senior leadership team through sharing of skills and expertise
As part of this recruitment exercise, we aspire to have greater Trustee representation from the following sectors/areas of expertise:
· Digital/technology/systems
· Comms/marketing
· Fundraising
· Finance
· Government/Policy
· Operations
In addition, we welcome applications from individuals from underrepresented groups, to align with the diverse range of young people we serve, for example, lived experience of social mobility.
Commitment
We’re looking for trustees who aren’t just interested—they’re invested. Our ambitions are big, and we need people who have the capacity and motivation to engage with us in achieving these.
At least four meetings per year plus AGM. Usually held in person in London/other locations with opportunity to join remotely.
Up to three-year initial term.
Invitation to join Career Ready team at annual All-Colleague event.
Encouraged to support and participate in Career Ready events.
Opportunities to join and influence other projects and governance committees.
Timetable
Applications close at 5pm on Thursday 31st July.
Please note that the closing date may be brought forward if we receive strong applications.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Design in Mental Health Network as a Trustee and help shape the future of mental health environments. Provide strategic guidance, support innovation, champion co-production, and ensure our work delivers real-world impact through inclusive, evidence-based design.
About DiMHN:
The Design in Mental Health Network (DiMHN) is a UK-based charity dedicated to transforming mental health environments through inclusive, evidence-based design. Our network brings together professionals from healthcare, design, policy, and lived experience to improve mental health outcomes and create spaces that promote dignity, safety, and healing.
Role Overview:
As a Trustee, you will help guide the strategic direction of DiMHN, ensure effective governance, and champion our values. Trustees are expected to provide strategic oversight and contribute expertise to subgroups or advisory functions.
Why Join Us
Joining the Board of DiMHN presents an opportunity to shape the future of mental health environments across the UK and beyond.
You’ll be part of a passionate, forward-thinking community working at the intersection of design, care, and lived experience.
As a Trustee, you’ll:
-
Shape strategic direction to drive meaningful change in mental health environments across the UK and beyond.
-
Collaborate with a diverse network of leaders, experts, and lived experience advocates, influencing the future of mental health design.
-
Provide governance and oversight that ensures the charity’s growth, sustainability, and impact.
-
Champion inclusivity by elevating voices often excluded from design and decision-making processes
-
Influence policy, standards, and innovation at national and international levels to embed evidence-based design in mental health care.
Who We’re Looking For
We’re looking for people who believe in the power of design to change lives. Whether you come from healthcare, design, research, lived experience, or another walk of life, if you’re motivated by the idea of creating more inclusive, compassionate mental health environments, we want to hear from you.
We have two Trustee vacancies and warmly welcome applications from both first-time trustees and those with previous board experience.
We value fresh perspectives and offer support to help you thrive in the role. We are especially interested in individuals who can bring insight in one or more of the following areas:
-
Mental Health Services & Policy: Clinical, community, lived experience, commissioning, or estates, facilities and planning.
-
Digital Health & Technology: Expertise in AI, immersive tech, digital platforms, or digital strategy in care settings.
-
Finance & Commercial Strategy: Income generation, business development, or financial planning in health, social impact, or design sectors.
-
Research & Evaluation: Academic or applied research, impact measurement, or policy analysis.
We’re also looking for Trustees who embody our values:
At DiMHN, our work is grounded in our core values. We’re looking for Trustees who reflect these values through both mindset and action:
Be Courageous – You’re willing to ask challenging questions, confront assumptions, and help push boundaries to make mental health spaces more inclusive and compassionate.
Empathy in Design – You understand that good design starts with empathy. Whether through lived experience or professional perspective, you value collaboration and co-production with those who access mental health care and support.
Evidence-Led, Impact-Driven – You’re curious, reflective, and motivated by real-world change. You use evidence to guide decisions and are focused on outcomes that make a difference.
Improve Together – You believe in learning together. You’re generous with your skills and committed to helping the DiMHN and the wider sector grow stronger through collective action.
Send your CV and a short written or video/audio statement (max two pages or five minutes)
In your statement, tell us why you’re interested, what you’d bring, and any support you might need to thrive in the role.
The Design in Mental Health Network (DiMHN) is a charity dedicated to improving the design of mental health environments.
The client requests no contact from agencies or media sales.