Marketing jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Development Consultant to drive and develop new business relationships, consulting with workplace clients and applying our whole organisational approach to create healthier workplaces.
The postholder will focus on identifying new market opportunities and generating leads to build and maintain a sales pipeline to meet agreed revenue and impact KPI’s. Following a clear sales process to ensure an exceptional customer experience from enquiry to point of booking; working with Delivery and Development Consultants to support a smooth handover to enable the successful delivery of our products and services and achievement of client’s outcomes.
This is a hybrid role with regular travel to Central London, where you’ll collaborate with colleagues to support our mission.
Please refer to the Job Description for full details of the role.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any adjustments, whether that's receiving documents in alternative formats (such as large print, Braille, or audio), applying via a different method, or needing support during interviews, please let us know. We’re happy to accommodate individual needs to ensure everyone has an equal opportunity to apply and succeed. If you’d like to discuss accessibility or request adjustments, please contact us via Charity Job or the MHFA England website.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive.
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
Please note that we will only accept applications that have a CV and cover letter.
Our vision is to create a nation where everyone's mental health matters.
The client requests no contact from agencies or media sales.
Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events.
We are seeking a self-motivated and detail-orientated individual to oversee the effective running of Theos' supporter relations programme and support the growth of our fundraising from individual donors. In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with our Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation.
With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words.
Theos is part of Bible Society and is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.
Closing date: 7 September 2026
Interview date: 24 September 2026 (1st round online) and 1 October 2026 (2nd round in London)
We believe the Bible is God's gift to the world. We want everyone to discover its message for themselves.


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role: Engagement Advice Worker – Better Together Service
Location: Lambeth, London (Community-based with flexible working)
Package: Generous Pension (7% Employer Contribution) | 26 Days Annual Leave + Bank Holidays (rising to 31 days) | Kind, Inclusive Culture
Why Join Age UK Lambeth?
At Age UK Lambeth, we believe getting older should be celebrated, not sidelined. We exist to challenge the stigma of ageing, tackle social isolation, and make sure older adults get the right support at the precise moment they need it.
We’re a learning space, not a knowing space, which means we listen, adapt, and build real relationships with our community. If you are passionate about empathy, human connections, and driving meaningful local change, you’ll fit right in.
The Role: What You’ll Be Doing
Gambling-related harm often goes unnoticed, carrying a heavy stigma for those affected—both directly and indirectly (affected others). Through our Better Together service, you will be on the frontline of changing that narrative in Lambeth.
This role is a dynamic blend of proactive community engagement and impactful, one-to-one support.
Community Engagement and System Change
-
Meet people where they are: Take our message straight into the heart of Lambeth—visiting barbershops, faith groups, sports venues, shopping centres, and local cultural hubs.
-
Build local alliances: Partner with community leaders, residents, and local organisations to spark open conversations, break down stigma, and drive referrals.
-
Educate and inspire: Deliver lively presentations, host information sessions, and help run conferences to train local professionals and raise public awareness while helping to normalise conversations about gambling harms so they are easier to recognise, prevent, and seek support for.
Personalised, Strengths-Based Support
-
Provide 1:1 tailored advice: Work directly with adults impacted by gambling harm to identify their strengths, set personal goals, and rebuild their wellbeing.
-
Offer holistic social prescribing support: Guide clients toward specialist care (such as the NHS Primary Care Gambling Service) while helping them navigate connected challenges like housing, debt, loneliness, and mental health.
What You’ll Bring to the Team
-
Outreach Expertise: Proven experience stepping out into the community, running outreach activities, and speaking confidently to audiences of all sizes.
-
Relationship Building: Natural networking skills with a knack for establishing trust with community groups, residents, and multi-agency partners.
-
Caseload Management: The ability to work independently, manage shifting priorities, and adapt seamlessly as our service grows.
-
Clear Communication: Warm, engaging interpersonal skills paired with clean, accurate record-keeping.
-
Empathy & Drive: A genuine commitment to person-centered support and outcome-focused work.
-
Energy & Enthusiasm: Bring warmth, energy, and a positive spark to every interaction, making conversations engaging, memorable, and impactful.
Please don’t worry if you do not have experience working with those affected by gambling, Age UK Lambeth will provide full training including Level 2 under the “Don’t Gamble With Health” programme.
Why You’ll Love Working Here
-
Strong Financial Support: Generous pension plan with a 7% employer contribution.
-
Work-Life Balance: 26 days of annual leave (plus public holidays), increasing to 31 days after 5 years.
-
A Culture That Cares: Join a supportive, warm team that puts kindness and flexibility at the core of everything we do.
How to Apply
To apply via Quick Apply, please submit:
-
Your updated CV
-
A brief cover letter
-
Short answers to our 4 application questions (max 250 words per question)
A Quick Note on Using AI:
We want to hear your voice! While tools like ChatGPT can be helpful for brainstorming, over-relying on them can make your application sound generic. We strongly encourage authentic, personalised answers so we can get to know the real you and understand your unique passion for this role.
Using Quick apply please upload your CV, a brief cover letter and answering the following 4 questions (in no more than 250 words per question).
Note: We want to hear your voice throughout the questions. Although AI tools can be helpful an over-reliance on them can lead to generic submissions that fail to showcase your unique skills. We strongly encourage personalised answers so we get to know the real you and your understanding of the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an enthusiastic and motivated person who can help us grow our fundraising and generate vital income to support our work with unpaid carers across County Durham and Darlington.
This is a varied role where you’ll lead on developing fundraising opportunities, from researching trusts and foundations and preparing high-quality funding applications, to building relationships with local businesses, community groups and supporters.
About the role
You’ll work with colleagues across the organisation to identify funding opportunities and help us demonstrate the difference our services make to carers.
Your work will include:
- Researching trusts, foundations and other funding opportunities
- Preparing funding applications, proposals and expressions of interest
- Developing community fundraising and individual giving
- Building relationships with local businesses, community groups and supporters
- Developing corporate partnerships, sponsorship and Charity of the Year opportunities
- Supporting local people and groups who want to fundraise for us
- Preparing reports for funders and helping us demonstrate the impact of their support
We’re looking for someone with experience in fundraising, business development, grant applications or income generation, alongside strong written communication and relationship-building skills.
Most importantly, we’re looking for someone who is enthusiastic, proactive and shares our commitment to improving the lives of unpaid carers.
Please visit our website to download the full Job Description, Person Specification and Application Form.
The client requests no contact from agencies or media sales.
Fundraising Officer, Peterborough Cathedral — £32,000
Help write the next chapter for one of England's great cathedrals. No fundraising background? Bring your relationship-building skills, we'll teach you the rest.
Peterborough Cathedral is at a genuinely exciting turning point. We're delivering an ambitious Strategic Review and Masterplan, and moving fundraising away from reactive, crisis-driven appeals towards something more strategic and sustainable, built on real relationships, better systems and disciplined stewardship. This role sits right at the heart of that shift, and whoever joins us now will help shape how it's done for years to come.
You don't need to have worked in fundraising before. We're looking for someone who knows how to build trust and manage relationships, whether that's come from sales, account management, hospitality, events, customer service, education, local government or anywhere else people-focused. If you can communicate clearly, stay organised under competing priorities, and genuinely care about doing right by the people you work with, we can teach you the fundraising craft. Full training, a structured induction and regular one-to-one support from our Head of Fundraising are all part of the package.
What you'll actually be doing:
- Looking after our donors, helping deliver our Stewardship Plan so supporters feel valued and connected, managing day-to-day donor communications, keeping our CRM in good shape, and supporting legacy and planned-giving work.
- Helping us win grants, with full training and support, you'll help prepare applications to funders like the National Lottery Heritage Fund, Historic England and the Cathedral Sustainability Fund, research new opportunities, and help build compelling cases for support.
- Building corporate and civic relationships, connecting the Cathedral with businesses and partners across the city and beyond.
- Working across the whole Cathedral community, from Finance and Marketing to Visitor Experience, Music, Learning and Worship, because fundraising here isn't a siloed function, it's woven into everything we do.
We know brilliant fundraisers come from all kinds of backgrounds, so if you don't tick every box on the person spec, we'd still love to hear from you. What matters most is your attitude, your communication skills and your willingness to learn, and a sympathy with the Cathedral's Christian ethos and values.
In return, you'll get:
- £32,000 salary, plus enrolment in the Cathedral pension scheme (post-probation)
- 37.5 hours a week on a flexible working pattern
- 25 days holiday plus bank holidays
- A structured induction and training plan, with regular one-to-one support from the Head of Fundraising
- A genuinely rare chance to build a fundraising career inside a 900-year-old institution during a period of real, tangible change
If that sounds like the kind of role where your people skills could do something meaningful — get in touch.
The client requests no contact from agencies or media sales.
We are looking for a Senior Challenge Fundraising Officer to lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio for a wonderful, National health charity.
Home based/Cambridgeshire (Hybrid)
Role purpose
The Senior Challenge Fundraising Officer will lead the delivery and growth of the six figure third-party and mass participation challenge events portfolio.
You will manage end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship.
Working closely with the Head of Fundraising and colleagues across the charity, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with the charity.
You will:
- Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
- Develop and execute creative marketing strategies to boost participation and attract new event participants.
- Draft engaging promotional content that inspires and engages supporters in collaboration with the Communications team.
- Promote third-party events proactively across relevant channels and networks.
- Improve and refine the stewardship journey for challenge participants to maximise the participant experience.
- Identify and pursue opportunities to grow participation in new and existing events.
- Attend key events as required, managing on-the day logistics and volunteer coordination.
- Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
- Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.
Experience required
Experience in third-party mass participation challenge fundraising.
Proven ability to grow participation and increase income, with experience developing stewardship journeys, recruiting supporters and identifying opportunities to maximise fundraising potential.
Experience using CRM systems and supporter data to track engagement, monitor fundraising performance and identify opportunities for improvement, using insight to inform decision-making and strengthen fundraising outcomes.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK.
Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
This is a very exciting opportunity as this is a brand new role within Kids and they are looking for someone who is able to lead a multidisciplinary team.
Kids is a national charity that supports disabled children, young people and their families, helping them to thrive and reach their full potential. Through a wide range of services, advice and advocacy, Kids empowers children and young people with special educational needs and disabilities (SEND) to access opportunities, have their voices heard, and overcome barriers to inclusion.
Reporting to the Executive Director of Strategy, Partnerships and Advocacy, you will lead and develop a multidisciplinary team spanning communications, policy and influencing, and youth voice. You will be responsible for shaping and delivering an ambitious communications and external affairs strategy that raises the profile of Kids, strengthens stakeholder relationships, and supports the charity's mission to create a world where all kinds of kids have all kinds of opportunities.
This role offers a unique opportunity to combine strategic communications leadership with public affairs, media engagement, campaigning and programme oversight. You will work closely with senior leaders across the organisation, providing expert advice on communications, reputation management and external engagement.
Key responsibilities:
- Develop and deliver an integrated communications and external affairs strategy aligned with organisational goals.
- Enhance the charity's profile with government decision makers, stakeholders and partners.
- Lead brand positioning and ensure consistent, compelling messaging across all channels.
- Oversee digital communications, including website, social media, email marketing and campaigns
- Provide leadership and oversight for youth participation and digital inclusion programmes.
We're looking for an experienced communications leader who can combine strategic thinking with hands-on delivery and who is passionate about creating positive change for disabled children and young people.
The appointed candidate will have:
- Significant experience leading multi-channel communications within a charity or values-led organisation.
- The ability to influence and advise senior stakeholders with confidence.
- A strong understanding of public affairs, policy, influencing and campaigning.
- Expertise across digital communications, brand management and content development.
- Line and team management with the ability to coach and develop
Closing date for applications:
1st September
TPP Recruitment is acting as the exclusive recruitment partner for Kids and will be managing all applications for this role.
TPP and Kids are committed to equity, diversity and inclusion and welcome applications from all sections of the community. We particularly encourage applications from candidates with lived experience and those with protected characteristics that are currently underrepresented within our workforce.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THIS ROLE REPORTS TO: HEAD OF COMMERCIAL
ABOUT CYNTHIA SPENCER
Cynthia Spencer Hospice provides specialist palliative and end‑of‑life care for people living with life‑limiting illnesses across West Northamptonshire, as well as vital support for their families. Cynthia Spencer Hospice Charity raises additional funds to sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen community relationships and ensure specialist care is available for everyone who needs it.
ABOUT THE ROLE
We are seeking an experienced Online Sales Lead to join our Commercial team and support the development of sustainable income for specialist end‑of‑life care. Reporting to the Head of Commercial, the role will support the growth and day‑to‑day operation of the charity’s online commercial activities, maximising income while delivering excellent customer experience.
This role will be central to the set‑up and development of our online retail operation, including researching and selecting online marketplaces, establishing processes, creating product listings, developing pricing and stock management approaches, training volunteers and supporting the launch of the online service.
Working to online sales targets and net profitability, the postholder will source appropriate donated products from retail stores and other avenues, promoting them online to achieve the highest return while pricing accurately and competitively.
DUTIES AND KEY RESPONSIBILITIES
- Lead the development, set‑up and launch of online sales platforms and marketplaces.
- Establish and maintain online accounts, payment systems, product categories, postage options and operating procedures.
- Develop end‑to‑end sales processes covering stock receipt, assessment, listing, sale, dispatch, returns and after‑sales service.
- Set and maintain standards for pricing, listings, photography, product descriptions and stock management.
- Track sales, income, fees, postage costs, stock levels and channel performance, using insight to recommend improvements.
- Identify opportunities to grow online income through new marketplaces, digital channels, product ranges and corporate stock donations.
- Work with the Head of Commercial and Marketing Executive to promote online sales through social media.
- Recruit, coordinate, support and train online volunteers.
- Maintain excellent customer service through prompt communication, accurate fulfilment, timely dispatch and positive supporter relationships.
- Ensure all products listed online are high quality, accurately described and supported by clear photographic images.
- Build strong internal relationships across multiple sites.
- Carry out any other duties appropriate to the role.
ABOUT YOU – ESSENTIAL CRITERIA
EXPERIENCE
- Proven experience in retail, sales, e‑commerce or online selling.
- Experience achieving KPIs, targets and profit margins.
- Experience with online sales platforms.
- Experience supervising or coordinating staff or volunteers.
- Strong experience of online marketplaces and e‑commerce processes.
- Target‑oriented approach to achieving online income budgets.
KNOWLEDGE AND SKILLS
- Excellent relationship‑building, networking, influencing and negotiation skills.
- Strong commercial awareness.
- Excellent written and verbal communication skills.
- Strong organisational and time‑management skills.
- Ability to think strategically while focusing on delivery and results.
- Ability to work independently while collaborating effectively.
- Good attention to detail and accuracy.
- Confident using Microsoft Office, online platforms and CRM systems.
PERSONAL QUALITIES
- Proactive, ambitious and profit‑focused.
- Professional, personable and confident.
- Supportive and coaching approach to volunteers.
- Creative, solutions‑focused and willing to identify new opportunities.
- Empathy with the values and purpose of Cynthia Spencer Hospice.
GENERAL RESPONSIBILITIES
- Work within and promote the charity’s values, policies and procedures.
- Maintain confidentiality and comply with data protection requirements.
- Attend relevant meetings, training and charity activities.
- Work collaboratively with colleagues and contribute positively to the wider organisation.
- Undertake any other reasonable duties appropriate to the role.
We are an equal opportunity employer and welcome applications from all backgrounds who meet the requirements of the role. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are excited to announce an opportunity for a highly motivated and compassionate individual with experience in the wellness, addiction recovery and/or mental health sector to join our small but passionate team as a Community Coordinator.
Full-Time (30-37.5hrs available) | Salary Scale £24,784 - £28,734pa| Home-based office equipment supplied| Annual Leave 27 days per year plus Christmas eve rising by 1 day per year up to 31 days max.| Company Pension with Now Pensions | EAP with Health Assured. Permanent contract offered pending successful probation period.
By supporting our amazing volunteer facilitators and our highly valued partnership organisations, you’ll help drive growth of SMART Recovery programmes and meetings across 2 distinct geographical areas making our 4-Point Programmes even more accessible to those wanting to manage any type of addictive behaviour.
North East: The counties of Northumberland, Tyne & Wear, County Durham.
Yorkshire & The Humbers: The counties of North Yorkshire, South Yorkshire, West Yorkshire, East Riding of Yorkshire, North Lincolnshire, North East Lincolnshire.
To thrive in this role, you'll need hands-on experience of facilitating groups or meetings and an understanding of what great facilitation looks like. Whilst already being a qualified SMART Recovery Facilitator and/or having engaged with our meetings as a previous participant is a distinct advantage, we also accept applications from individuals with a general awareness of addiction recovery or our 4-Point Programme. Importantly, you’ll be someone who brings people together, listens deeply, and creates a safe, empowering space for growth and recovery.
Your presentation skills should engage, inspire, and inform with clarity and warmth, whether you’re speaking with a room full of volunteers, delivering training via Zoom, or presenting to our partnership organisations. You’ll be required to help grow our footprint, increase and diversify our partnerships and encourage the uptake of our programme. You will represent UKSR at community events, recovery walks and conferences and get involved in defined projects.
We welcome applications from individuals with lived experience of addiction, whether that’s your own recovery journey or being close to someone else’s. It’s essential for you to bring empathy, authenticity, and a deep respect for others’ experiences to all of your interactions. You’ll need to be self-motivated and highly organised, and able to manage your time, workload, and travel with autonomy. You’ll be someone who uplifts, encourages, and empowers, helping others see what’s possible.
You should have experience in working with volunteers, understanding how to support and develop their skills. Previous delivery of training is essential, and if that experience has been gained in a peer-support or recovery setting, all the better. This role requires emotional intelligence; you’ll be working with people who have faced adversity, and your ability to support them within clear, professional boundaries is critical. Giving and receiving feedback, gathering data and other evidence to inform service development, and exercising reflective practice are all essential attributes.
You’ll also contribute to key projects that move SMART Recovery forward, adding your voice and insight to help shape what comes next. The role therefore requires project mangement skills as you will work on specific projects that develop our publications, training, communications and marketing. If you have a special interest and expertise in certain areas of our business such as social media and campaigns, training, volunteer management or copywriting we can develop this skill and interest as an enhancement to your role. Developing areas of expertise within our Co-ordinator team is something we are keen to do.
As this is a home-based role, you’ll need to be comfortable forming meaningful relationships online, building trust and connection via email, phone, and video calls. We’ll provide the equipment you need, but you’ll bring the energy and adaptability to make remote working feel personal and productive. Regular travel across the defined regions is a vital part of the role, visiting SMART Recovery meetings in the community and within partner organisations, and offering continual support to facilitators, are all essential in helping our network continue to grow with the quality we strive for.
It is essential that you live in the North East area.
Empowering people to self-manage any type of addictive behaviour through evidence-based mutual aid meetings both in the community and within services.
The client requests no contact from agencies or media sales.
We are looking for a Communications and Digital Campaigns Coordinator/Lead to work with Feeding Liverpool’s Food Alliance partners and staff team to increase the reach and collective impact of our work through communications, digital campaigns and storytelling.
The role will enable the food alliance in Liverpool to embrace and promote the voices and perspectives of Liverpool’s communities and partners - an essential step in creating a more equitable food system for everybody in the city.
We are open to hearing from candidates with diverse experiences about their ideas detailing how they would take this work forward.
This is an exciting time to join our organisation. We have a creative and dynamic staff team, a strong trustee board and a fantastically committed group of partners and member organisations. Furthermore, Liverpool’s Food Alliance is about to launch phase two of the city’s Good Food Plan, setting out our vision for the future of the partnership and the city. Liverpool is full of inspirational people who are active in building a city where everybody has access to good food.
Our work is led by their voices; therefore it is essential that the successful candidate is able to work collaboratively within our city-wide partnership. It is equally important that the post-holder is able to develop relationships within national networks, seeking inspiration and guidance from other parts of the country, to support Feeding Liverpool’s role in leading the Good Food Plan, and to act as a conduit for resources and inform work in Liverpool.
We have developed a detailed job description and person specification, which outlines the character and competencies needed for the role. We would refer potential candidates to our website for stories, reports and strategies that outline our approach.
The Communications and Digital Campaigns Coordinator/Lead will need to be hands-on and active within our communities. Feeding Liverpool aims to work flexibly with employees, and there will be the opportunity to work from home. However, given the nature of the role it is important that you will be able to commute to the office in Liverpool City Centre, and meetings across the city, on a regular basis.
Main Purpose of the Role
● To increase the reach, visibility and influence of Feeding Liverpool and the Good Food Plan, through strategic communications and integrated digital campaigns that engage key audiences and stakeholders.
● To ensure values-led storytelling across all channels, translating activity and impact into clear narratives that strengthen understanding, support and action.
● To drive engagement and demonstrate impact, using data, insights and partner collaboration to mobilise communities and evidence progress against shared goals.
Key Responsibilities
General Responsibilities
● Lead and deliver Feeding Liverpool’s communications and digital engagement to amplify the Good Food Plan, demonstrate impact, share resources, and strengthen collaboration.
● Work with partners across the Liverpool Food Alliance to amplify their activity, messaging and contributions to achieving shared goals.
● Develop and deliver communications strategies and campaign plans that are aligned with the Good Food Plan.
● Manage and develop Feeding Liverpool's digital presence through the effective use of content management systems, search engine optimisation (SEO) and digital communications best practice.
● Support the promotion of Feeding Liverpool’s programme of events, including pre- and post-event communications and engagement.
● To support the fundraising efforts of the organisation.
Copywriting and Content Creation
● Lead the creation of clear, engaging and accessible written content for a range of audiences and platforms.
● Create digital assets and marketing materials for social media, websites, reports, presentations and campaigns.
● Produce content including (but not limited to): case studies, reports, newsletters, website content, social media content, quotes, speeches, and campaign materials.
● Lead the creation of high-quality visual content, including photography, videography and short-form video content, to support Feeding Liverpool's communications, campaigns and events.
● Plan, film, edit and publish engaging multimedia content across digital channels, ensuring content is accessible, inclusive and aligned with organisational brand guidelines.
Media and PR
● Develop and maintain positive relationships with local, regional and sector media
● Identify opportunities to generate media coverage and proactively place stories
● Produce press releases, media briefings and other content for external publication
● Support the management of effective and timely communications
● Ensure consistent messaging across media and public-facing communications
Website
● Lead the development, maintenance and ongoing improvement of Feeding Liverpool’s website and the Good Food Plan digital presence
● Create and curate website content, working with team members and partners as required
● Regularly update key resources, including online maps, directories and information pages
Digital Campaigns
● Create and deliver digital campaigns that build narrative around key issues, initiatives and policy interventions to support the development of a fairer, healthier local food system.
● Utilise Feeding Liverpool’s digital platforms to build and maintain momentum on campaign issues through supporter mobilisation.
● Gather stories and insights from communities and partners across the network to inform communications.
● Identify and respond to political, social and media developments through timely, engaging communications and campaigns.
Monitoring and Analysis
● Monitor, analyse and report on website and social media performance, using insights to inform content planning and audience engagement strategies.
● Gather and analyse data that contributes to the monitoring of specific projects, initiatives and commissioned work.
● Lead the development of Feeding Liverpool’s annual impact report and individual project reports that demonstrate progress against the Good Food Plan.
Feeding Liverpool is the city of Liverpool’s food alliance, connecting and equipping people and organisations to work towards good food for all.
The client requests no contact from agencies or media sales.
About us
Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.
What we are looking for:
We are looking for a Community Fundraising Manager to grow income from community supporters, groups and people giving in memory. You’ll help create engaging fundraising opportunities, build strong local relationships and ensure every supporter feels valued.
At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.
Your role
You’ll lead community, individual and in-memory fundraising activity, turning plans into practical campaigns that inspire people to support Thames Valley Air Ambulance. This role combines relationship building, income growth, supporter care and data-led decision making.
You’ll be responsible for:
· Leading community, individual and in-memory fundraising plans.
· Growing income through supporter relationships, fundraising products and local partnerships.
· Creating positive supporter journeys across digital, phone, post and face-to-face contact.
· Managing budgets, forecasts, targets and reporting.
· Using data and insight to improve fundraising activity.
· Coaching and supporting the Community Fundraising Officer.
About you
You’ll be an organised, confident and empathetic fundraiser who can build relationships, manage priorities and make sound decisions. You’ll be motivated by community fundraising and committed to delivering excellent supporter experiences.
We’re looking for someone who:
· Has experience in community, in-memory, events or relationship-led fundraising.
· Can plan, monitor and evaluate fundraising activity.
· Has achieved income targets and managed budgets or forecasts.
· Communicates clearly and builds strong relationships.
· Uses CRM systems and Microsoft Office confidently.
· Can work flexibly, including some evenings and weekends, and has a UK driving licence with access to transport.
Why join us?
At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.
If this role sounds like it’s for you, we would love you to apply!
In return we offer a competitive salary and great staff benefits such as.
· 25 Days holiday / 267 Hours Holiday
· Hybrid Working (minimum 2 days in office)
· Holiday Trading
· Free annual Flu Vaccination
· Blue Light Card (Option to purchase)
· Employee Assistance Programme
· Company Pension Scheme
· Simply Health – Medical cash back scheme
· Disability Confident Employer
Our values
We live by our values every day:
- We care no matter what – for our patients, their families, and each other.
- We go above and beyond– in the care we provide and the work we do.
- We do the right thing – in how we act and the decisions we make.
- Together we are TVAA – because together, we save lives.
Diversity and inclusion
We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.
Safeguarding
We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.
How to apply
To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.
Vacancy Closing Date: 4th September 2026
This post may close early due to high numbers of applications, so you are advised to apply promptly
Interviews will be held week commencing 7th September 2026
TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.
Thames Valley Air Ambulance is the charity that gives everybody in our community the best chance of surviving and
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office, E1. Homeworking options in line with Crisis’ Hybrid Working Policy.
Hours: 35 hours per week. Occasional evening work will be required; TOIL will be given in line with policy.
Contract: 9 months fixed term contract parental leave cover. If you are applying for this as an external secondment, please flag when submitting your application.
About the role
As Senior Special Events Manager, you will lead the delivery of one of the most exciting and fast-growing special events portfolios in the charity sector. This is a nine-month parental cover role, offering the opportunity to work with leading artists, performers, chefs, philanthropists and high-profile supporters to create unforgettable experiences that raise vital funds to end homelessness. From exclusive culinary experiences through Together at the Table and a star-studded festive production of A Christmas Carol, to building on the success of previous music fundraising initiatives with Coldplay's Chris Martin and Jonny Buckland, you'll help deliver a programme designed to inspire audiences and bring supporters closer to Crisis' mission.
At the heart of the portfolio is HOME: Reframed, an ambitious new art auction event that will bring together artists, collectors, philanthropists and supporters around a shared vision of ending homelessness. This flagship launch will carry a six-figure income target and play a central role in the future growth of the programme.
Working collaboratively across Crisis and with a wide range of external partners, you will create exceptional supporter experiences that deepen engagement, inspire action and generate significant income. You'll bring together people from different sectors and backgrounds, ensuring people with lived experience of homelessness are genuinely at the heart of our events programme and the stories we share, while helping shape the future of a growing portfolio with huge potential.
About you
- You've delivered standout events, experiences or engagement programmes that have brought people together and achieved measurable results.
- You're as comfortable building relationships with major supporters, artists, sponsors and senior stakeholders as you are managing the detail needed to make an event a success.
- You combine creativity with strong commercial awareness and have experience delivering income, revenue, sponsorship or fundraising targets.
- You thrive on balancing multiple priorities, managing complex projects and bringing ambitious ideas to life, even when timelines are tight.
- You enjoy working with a wide range of people and know how to bring colleagues, partners and supporters with you.
- You're excited by the opportunity to help grow an ambitious events programme and create experiences that inspire action in support of ending homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 7 September 2026 at 23:55
Interview date and location:
- First interview: Wednesday 16 and 17 September, via Microsoft Teams
- Second interview: Monday 21 September, via Microsoft Teams
Interview process: Interview and presentation.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a real difference by supporting people to stay in work, and overcome challenges?
Job Title: Employment Specialist – Connect To Work
Salary: £28,951 - £32,316 per annum
Hours: Full Time – 37 hours per week
Contract: Permanent
Location(s): North Tyneside
About us
Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.
We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.
About the role
We are recruiting for an Employment Specialist – Connect To Work in North Tyneside.
We are seeking a motivated and passionate Employment Specialist to support people across North Tyneside to secure and sustain meaningful employment. Working as part of a multi-disciplinary team, you will provide personalised employment support to individuals facing barriers to work, including those with mental health conditions, disabilities, long-term health conditions, or other complex needs.
You will work closely with employers, health professionals, community services, and local partners to create opportunities that enable people to achieve their employment goals. This is an exciting opportunity for someone who believes in the positive impact that good work can have on people's health, wellbeing, confidence, and independence.
Job Purpose
Using the Individual Placement & Support (IPS) model, you’ll provide person-centred information, advice and guidance to a caseload of around 25 clients, helping them access, return to, and sustain employment that is right for them.
You’ll also build strong employer relationships to source suitable opportunities and work closely with partners, including health providers, mental health services, JCP and other employment organisations, to ensure clients receive joined-up support.
We’re looking for someone who is:
- Passionate about supporting people in North Tyneside to access, return to, or sustain meaningful employment.
- A strong communicator, confident engaging with people, and referral partners and health care professionals.
- Equipped with strong analytical and problem-solving ability, able to assess needs and identify effective employment solutions.
- Skilled at building and maintaining strong employer relationships in line with the IPS and Connect to Work model, creating opportunities that support people to move into, return to, or sustain meaningful employment.
- Experienced at maintaining detailed participant paperwork and CRM records that demonstrate a person-centred, empathetic and proactive approach, evidencing tailored support and a genuine commitment to helping participants succeed.
- Highly organised, with the ability to manage a varied caseload and meet deadlines.
- Experienced in demonstrating the IPS Place, Train and Maintain approach through participant paperwork and CRM records, evidencing timely job search activity, personalised in-work support, ongoing engagement, and interventions designed to help participants obtain and sustain employment.
Closing Date: Friday, 25th September 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
We are looking for a highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.
The Programme Officer will support our work across the South East and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network.
Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include:
Contribute towards the achievement of CUK and LWF’s strategic objectives
Understand how the role contributes to LWF’s purpose and the core mission of CUK
Reliably implement CUK’s and LWF’s policies, procedures, and values in own work
Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign
Feed into the LWF strategy and objectives development
Living Wage Accreditation
-
Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation
-
Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers
-
With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries
-
Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability
-
Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered
Build and manage projects and achieve work targets effectively
Successfully progress projects and tasks incl. tracking performance and expenditure
Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.
Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy
Deliver personal work targets on time and to standard:
-
Respond to telephone and web-based enquiries by providing advice and support to employers and supporters
-
Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals
-
Maintain LWF data on systems, incl. Salesforce employer database
-
Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans
-
Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions
Learning &expertise
Keep abreast of new developments in the accreditation space
Apply new learning to work and respond effectively to feedback
Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders
Develop and manage external relationships
Effectively develop and support a range of external relationships
Respond effectively to queries or requests from stakeholders
Engage with a diverse range of external stakeholders to support and develop projects as required
Communications
Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know
Represent the LWF coherently in writing and verbally
Events and Communications
-
Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics
-
Represent and speak on behalf of the LWF at internal and external meetings and events
-
Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides
Develop and manage internal relationships
Work effectively with colleagues across Citizens UK
Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders
Generate income and resources
Contribute to plans and proposals to grow sources of income/resource.
Take personal responsibility for the careful stewardship of LWF’s resources
Personal Specification
(D) Desirable, (E) Essential
Experience
-
Comprehensive experience in an administrative role (E)
-
Experience of building positive relationships (E)
-
Experience of learning, managing and updating Salesforce or similar databases (D)
Key skills and knowledge
-
Excellent time management skills with the ability to juggle a wide range of competing demands (E)
-
Understanding of database and systems management (E)
-
Ability to take in and interpret information and present in a succinct manner(E)
-
Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E)
-
Ability to act on own initiative to introduce and develop new systems as appropriate (E)
-
Strong attention to detail (E)
-
Strong IT skills to include MS Office and database software (E)
-
Understanding of the policy and campaign landscape in the UK (D)
Personal qualities & values
-
A strong commitment to social justice and alignment with the Living Wage Foundation’s mission and Citizens UK’s values (E).
-
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Interviews will be in person in the South of England region, week commencing 5th October – in person most likely at Head Office in Whitechapel.
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience.
This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach.
The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.
The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.
Key Responsibilities
Leadership and Service Management
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.


