Head of Communications & Marketing
Salary: £30,000 to £40,000 FTE
Hours: 28 - 35 hours per week
Location: Bristol, BS3 2JH

Passionate about communicating? Keen to engage local people with a fantastic cause?

Great Western Air Ambulance Charity is seeking an enthusiastic and passionate Head of Communications & Marketing. We need someone who will take our external communications to the next level, enabling us to engage with new audiences and fundraise more effectively. We’re looking for someone who is just as happy speaking to a former patient as they are drafting a new communications strategy or evaluating the success of a campaign.

We are a small, Bristol based charity, doing incredibly rewarding work. At GWAAC you see the outcomes of your work –meeting donors, former patients and their families, and working closely with the medical crew. Our team members have an impact across the whole charity, contributing to and celebrating all our successes. What we do is exciting and engages people, it’s visual, it’s time critical, it’s life-saving, and it affects over 1,800 patients a year.

2.1 million people rely on us to be there when they need us, bringing the skills, experience and equipment usually found in an Emergency Department, right to the scene of an accident or medical emergency. We provide this life-saving service across Bristol, North Somerset, Bath and North East Somerset, South Gloucestershire and Gloucestershire, meaning that people you know have probably been affected by our service.

Join us, and make a difference.

Closing date: 9am, Monday 3rd February 2020

Application Process:

If you would like to find out more about this position and to apply, please click the apply button to be directed to our website to download the job description and complete the application process.

No agencies please. 

Supporter Engagement Executive

You will join us as a Supporter Engagement Executive. This is an exciting and varied role with an opportunity to make it your own and make a difference!

Supporter Engagement Executive Responsibilities:

- Working closely with our fundraising teams to engage and steward our fundraising supporters.
- Supporting the management of complaints and feedback from our supporters and the general public. You will use your demonstrable experience to effectively turn things around and resolve complaints to a high standard.
- Working with the central Supporter Engagement management team to provide tracking and reporting on team performance, as well as other tasks, to enable the continuous improvement of the team.
- Providing operation and business management support to the central Supporter Engagement management team.

Supporter Engagement Executive Requirements:

- You will have a passion for, and experience of, developing and maximising supporter relationships and delivering excellent supporter experience by phone.
- You will have patience, exceptional listening and communication skills, but above all a real passion for delivering an excellent supporter experience, whilst clearly and consistently managing expectations.
- You will be highly organised, analytical and able to manage simultaneous demands of multiple work streams, utilising your strong time management skills.
- Outgoing, with an ability to build rapport quickly, you will enjoy dealing with supporters and customers, both internally and externally.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

Location: Bristol

Job type: Full Time, Permanent, 35 hours per week

Salary: £23,643 per annum

Benefits: In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

Interview date: 7 February 2020

You may have experience of the following: Supporter Engagement, Customer Services Officer, Volunteering, Fundraiser, Fundraising, Social Media, Customer Services, Account Manager, Events Assistant, Administrator, Customer Service Executive, Administration, Charity, Charities, NFP, Not for Profit, Third Sector, Customer Support, etc.

Ref: 91350

This is a rare opportunity to become a Climate Campaigner with the Environmental Justice Foundation, a leading environmental and human rights organisation.

This leading role will develop EJF’s campaign to secure a zero-carbon future and protect natural ecosystems, wildlife and human rights by focusing on disinvestment in fossil fuels; and investment in renewable energy and in other sectors that have the potential to rapidly decarbonise our world.

This role is for you if you are looking for an ambitious and exciting campaign position and share our determination to protect our planet from the climate crisis. We are looking for an experienced, determined and highly motivated campaigner with a minimum of 4 years’ experience in a similar role. You must have outstanding research and analytical skills, communication and campaign skills; you will have a creative mind able to turn strategic goals and ideas into action and long-term impact; you must be a superb public speaker and communicator, who can inspire audiences and influence change amongst public, corporate and policy audiences.

This is a challenging but hugely rewarding and exciting role, with opportunities for career growth. It is the role for you if you have the passion and determination to make a difference for people and our shared planet.

The role will:

• Research, investigate and analyse the major companies that are investing in fossil fuels (including banks, pension and investment companies); and the moves towards more sustainable energy production and investments in renewable energy.
• Develop a clear overview of major government/public and private sector initiatives and the opportunities to use film to document the financial solutions to the climate crisis.
• Produce written materials (including for digital platforms and the media) and support the creation of campaign films and communications messages.
• Lead advocacy and facilitate liaison with the private sector, governments and the public towards zero carbon and reductions in investment in the fossil fuel industry.
• Apply creative thinking to identify strategic priorities and ensure that EJF adds-value and can respond rapidly to new opportunities and challenges.

The Climate Campaigner will:

• Have a minimum of 4 years professional experience within a relevant sector.
• Be educated to degree or post-graduate level in a relevant discipline.
• Be an outstanding researcher and superb writer able to produce materials that are rigorously fact-checked and accessible to diverse audiences
• Be a confident and persuasive communicator with strong inter-personal skills and a flair for public speaking.
• Be reliable, determined, creative, positive and resourceful; able to work alone or within a dynamic small team.

Benefits

• Private healthcare package
• Contributory pension increasing according to length of service
• Generous holiday entitlement, extended leave at Christmas, one personal day per year. Leave entitlement increases by 2 days for each year of employment
• Work from home one day per week (after completion of 6-month probationary period)
• Cycle to work scheme
• Opportunity for career development and new skills

Reporting to: EJF’s Executive Director who will agree the strategy and workplan.

We are looking for an enthusiastic, dedicated and caring individual to join our Community Sight Loss Advice team, providing information, advice and guidance to people living with sight loss across Bristol, Bath and South Gloucestershire.  The role will work 1-1 with clients, assessing their needs and preparing appropriate action plans to ensure that they are accessing support, equipment and training to help them adjust to their sight loss. The role will involve travel around the region, and will be based in our Bristol office.

This is an exciting opportunity to be part of a team delivering services which make a real difference to the everyday lives of people living with sight loss, providing them with the support they need to continue to lead independent, safe and fulfilling lives.  

Full details of the post can be found in the attached Job Description and Person Specification.   Vision West of England is committed to quality, equality and valuing diversity, and welcome applications from all backgrounds. As a sight loss charity, we particularly encourage applicants who are visually impaired to apply.

To apply for this post please upload a CV and a covering letter outlining your suitability for the post. If you would like to know more about the role before you apply, informal confidential discussions prior to application are welcome; please call our Bristol office to arrange an appointment.

Closing Date: Monday 27th January at 5pm.

Interviews will be held Thursday 30th or Friday 31st January.

Arnos Vale is a special place that people love to visit, some say it casts a spell. We are an uplifting site of culture, history, nature, wellbeing, events and memories. More than 300,000 people are buried or remembered here, from much-loved members of ordinary Bristol families to those who changed our world or sacrificed their lives in war. Community is at our heart. We are a 45-acre green space saved by the Bristol community. This is an exciting new role and you will work with the whole team to enrich our future. We’d love to find someone who is as excited as we are by the potential of this place. Could you be the right person to help develop our fundraising activity?

For you, it’s the chance to help us build something amazing. We’re looking for someone who is not afraid to roll up their sleeves and lead by example. You’ll lead on the development of a new fundraising strategy and identify opportunities and new ways of working. You’ll have the passion and skills to help us raise valuable funds.

We’re looking for someone who is motivated to take ownership, creating a dialogue with our supporters. People are central to Arnos Vale, our visitors, volunteers and neighbours are what makes us special.

No two days will be the same. As a charity we have a range of visitors on site. With 2 indoor venues, one outdoor and 45 acres of nature reserve, there are a range of challenges and opportunities. We’re a small team, so we all help each other out. You’ll enjoy being a member of our team and be eager to help us protect and enhance this cultural place. If you’re the kind of person who enjoys a challenge and thinks strategically, whilst knowing that your work helps to raise a smile every day – this is the job for you!

The Opportunity

This wide-ranging fundraising role will be perfect for someone looking to further develop their career in fundraising, giving the successful applicant an opportunity to work across a wide range of fundraising disciplines, with particular interest in Trust and Foundations, individual giving and legacy development.

You’ll be highly organised, proactive and enthusiastic with excellent communications skills. You’ll enjoy building relationships and delivering exceptional customer service. In this varied and busy role, you’ll be the first point of contact for all funder enquires and a key player in the development and delivery of our fundraising strategy.

This is an exciting time to join a developing team to shape fundraising at Arnos Vale. The role will play a key part in meeting the organisation’s fundraising targets. The first priority will be to help develop a relevant and realistic fundraising plan for the site. As a multi-faceted charity distilling down our case for support will be essential.

You will help develop and implement all fundraising strands ensuring the organisation’s resilience in the future.

£26,000 pro rata- 21 hours/ week (actual £14,560) Heritage Funded.

Consultancy role considered if preferable to direct employment

1-year contract with potential to extend subject to funding.

Specific Tasks

General Fundraising

• Lead on the development of a new fundraising strategy for Arnos Vale
• Contribute new ideas for fundraising and identify suitable funding initiatives
• Maintain organised files of all fundraising information and produce reports
• Stay abreast of fundraising good practice, ensuring compliance with codes of practice.
• Contribute updates of fundraising events and activities for newsletters and blogs
• Write and design fundraising materials
• Draft reports and communications to donors
• Monitor fundraising performance
• Work with the Chief Executive to raise the profile of the charity

Legacy Giving

• With the CEO develop a strategy around increasing legacy giving
• Design materials and text to develop legacy giving

Trusts and Foundations

• Write tailored applications to secure funding
• Build on relationships with existing trust supporters, writing reports to deadlines
• Identify new trusts and foundations that have not previously supported our work, and lead on approaches to them

Individual Giving

• Develop public fundraising opportunities and activities
• Provide first line support for all fundraising enquiries and ensure they are followed up appropriately and in a timely manner
• Deliver and develop excellent supporter relationships
• Generate appropriate communications including tailored thank you letters
• Draft communications to supporters as required
• Inspire new supporters to donate, while maintaining and developing relationships with existing supporters

Corporate

• Work with other team members to develop a clear corporate offer
• Identify, research and approach local corporate prospects

Communications

• Contribute to the production of the Annual Review and Newsletter, including writing copy, liaising with printers and donors
• Support the Marketing Manager with fundraising updates for social media
• Keep the fundraising pages on the website updated

Data

• Update and maintain supporter data, ensuring all information relating to funders and prospects is accurate and up to date and adheres to data protection guidelines

Perform any other duties consistent with the role and / or reasonably required by the CEO

Personal Specification

Experience

• At least 2 years’ experience in fundraising
• Experience of charity fundraising over a range of methods providing income generation
• Proven record of successful applications for substantial funding from Trusts and other grant-making bodies
• Experience of legacy and gift in wills strategies
• Experience of researching funding opportunities
• A good understanding and knowledge of the fundraising sector
• Up to date knowledge of GDPR

Skills and Competencies

• Excellent written skills with the ability to produce concise and creative bids
• High standard of computer literacy
• Demonstrable ability to plan and prioritise own workload with minimum supervision
• Highly organised with great administration and planning skills with a proven ability to meet deadlines
• Excellent communication and presentation skills required to build relationships with donors
• Ability to understand and generate budgets
• Ability to set and work to goals and targets
• A flexible and strategic mindset
• Ability to work with a wide range of people including volunteers
• An understanding of the wide range of work carried out at Arnos Vale and its impact
• Able to communicate Arnos Vale’s values and range of work to supporters and stakeholders
• Excellent communication and presentation skills, both written and oral
• Willingness to work occasional evenings and weekends when required
• Some experience of social media and digital marketing

How to apply: To apply for this role, send a covering letter, CV (2 pages max) and a completed Equality and Diversity monitoring form by Monday 20th January 2020

Interviews likely to be held week commencing 27th January 2020.

At NCT, our volunteer network plays a vital role in supporting parents through the first 1,000 days of parenthood.

As Volunteer Support Officer – Volunteer Journey, you will be key to delivering our aim to support, serve and enable a great volunteering experience so that parents can support parents. Your brilliant communication and customer service skills will engender trust in the Volunteer Support Team. Helping volunteers by providing the information and support they need will motivate you, and your enthusiasm for volunteering will inspire NCT volunteers to want to do more for parents.

As an experienced fundraising or volunteering professional you will apply your knowledge to ensure that branch volunteers are supported throughout their volunteer journey. Your general knowledge will be valuable for day-to-day support, and you will seek to maximise the fundraising potential of our volunteer-led events.

You will be based in our Bristol office with occasional travel to branches across the UK and travel to our London office once a quarter.  For the right candidate, we could consider this role as homebased with travel to London and Bristol twice a quarter and occasional travel across the UK.

For full details of this exciting opportunity, please see the Job Description.

Our benefits include:-

• 6 weeks annual leave plus Bank Holidays
• Cycle to Work Scheme
• Season Ticket Loan
• Life Assurance Scheme
• Matched Pension contributions

To apply, please supply a copy of your CV and upload a supporting statement of no more than one side of A4, where prompted, outlining your suitability for the role. 

Closing date: 8am 3rd February

Interviews: will be held in Bristol on 12th and 13th February

At NCT, our volunteer network plays a vital role in supporting parents through the first 1,000 days of parenthood. Our aim is to support, serve and enable a great volunteering experience so that parents can support parents. As Volunteer Support Officer – Events, you will support volunteers to promote and run brilliant local activities to support parents in our local branches across the UK. You will be able to maximise the fundraising potential within our branches, and inspire volunteers to engage with NCT’s charitable objectives.

As an experienced fundraising or volunteering professional you will apply your knowledge to ensure that branch volunteers are supported throughout their volunteer journey. Your general knowledge will be valuable for day-to-day support, and your customer service and communication skills will be first rate. Your specialist area of interest will be fully utilised to develop key areas of the volunteer journey and to review and develop volunteer-led events to ensure that they are family-friendly and financially viable.

You will be based in our Bristol office with occasional travel to branches across the UK and travel to our London office once a quarter.  For the right candidate, we could consider this role as homebased with travel to London and Bristol twice a quarter and occasional travel across the UK.

For full details of this opportunity, please see Job Description

Our benefits include:-

• 6 weeks annual leave plus Bank Holidays
• Cycle to Work Scheme
• Season Ticket Loan
• Life Assurance Scheme
• Matched Pension contributions

To apply, please supply a copy of your CV and upload a supporting statement of no more than one side of A4, where prompted, outlining your suitability for the role. 

Closing date: 8 am 3rd February

Interviews: will be held in Bristol on 12th and 13th February.