Member services volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Swansea Community Workshops
The Board of Trustees are looking to recruit a knowledgeable and experienced individual for the voluntary role of Treasurer (Board of Trustees). The main activity at Swansea Community Workshops (SCW) is to provide facilities for hobbies, recreation, and leisure time occupation in a socially interactive and practical environment, where there are skills sharing, learning of new skills, and helping community-based projects. As we are a charity, these facilities are for public benefit, specifically targeting socially excluded members of the local community in Swansea.
Role Overview
Title: Treasurer (Voluntary) Reports to: Board of Trustees.
Hours: 6-10 hours per month as minimum. Attendance to monthly sub-committee meetings and bimonthly Board of Trustee meetings is expected.
Role and Responsibilities Overall
- Oversee the financial affairs of the organisation and ensure they are legal, constitutional and within accepted accounting practice.
- Ensure proper records are kept and that effective financial procedures are in place.
- Monitor and report on the financial health of the organisation.
- Oversee the production of necessary financial reports/returns, accounts, and audits.
Specifically
- Undertake bookkeeping duties and/or oversee the finance volunteer ensuring posting and bookkeeping is kept up-to-date.
- Maintain the petty cash system and regularly process petty cash claims.
- Regularly carry out reconciliations/ oversee regular reconciliations by the Centre Manager.
- Liaise with relevant staff, board members and/or volunteers to ensure the financial viability of the organisation.
- Make fellow board members aware of their financial obligations and take a lead in interpreting financial data to them.
- Regularly report the financial position at Board of Trustees meetings (balance sheet, cash flow, fundraising performance etc) with assistance from the Centre Manager.
- Alongside the Chair and Centre Manager, provide oversight in the production of an annual budget and propose its adoption at the last meeting of the previous financial year.
- Ensure proper records are kept and that effective financial procedures and controls are in place, as laid out in SCW’s Scheme of Delegation and other policies. i.e.:
- Cheque signatories
- Purchasing limits
- Purchasing systems
- Petty cash/ float
- Salary payments
- Pensions
- PAYE and NI payments
- Others as appropriate
- Appraising the financial viability of plans, proposals, and feasibility studies.
- Lead on appointing and liaising with auditors/an independent examiner.
Person Specification
Personal Qualities
- Friendly and approachable
- Clear communication skills – both written and verbal.
- Good attention to detail
- Happy to volunteer on evenings and weekends when required.
- Enthusiasm or interest in craft activities
Education, Experience and Knowledge
- A Level or equivalent degree required as minimum.
- Knowledge and experience of current and fundraising finance practice relevant to voluntary and community organisations.
- Knowledge of bookkeeping and financial management (as necessary).
Skills
Essential
- Good financial analysis skills.
- Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
- Excellent customer service skills.
- Excellent organisation skills and an ability to work independently.
Desirable
- Knowledge of specific software and systems, such as WordPress, Skedda.
- Clean and valid UK driving license, personal vehicle, and insurance.
- Basic Welsh language skills.
The above Role Description and Person Specification should be considered in addition the SCW’s standard Trustee Role Description and Person Specification, which is available separately to this document.
Additional Information
Key Dates
September 2024 - This is an ongoing recruitment with no fixed deadline for registering your interest.
About TLC
The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender.
Service Introduction
The Social Media department is integral to our organisation. The social media team works together to create informative and entertaining content to build a community around the Trans Legal Clinic. We have assisted over 70 clients since October 2023.
Our Social Media department is made up of committed Social Media Content Officers, working under the Social Media Manager.
Key tasks and responsibilities
Design and Content Creation
Be adept and comfortable using Canva, with an eye for design.
Create engaging and eye-catching posts and content for Instagram, TikTok, LinkedIn.
Write engaging captions and copy for social media content to drive engagement across social media channels.
Confident using video editing software and a willingness to learn new editing software as and when required.
Write and edit scripts for video posts.
Teamwork
Engage with assigned tasks and support other volunteers in the social media team.
Keep your fellow volunteers and manager updated on your content creation and any issues you encounter throughout the process.
Set out to reach team performance targets.
Attend team meetings and contribute to discussions.
Be respectful to colleagues and support good communication between all stakeholders.
Work with caseworkers to create content for specific raised issues.
Research and Outreach
Create resources for the organisation and those seeking information on our website in a digestible way.
Reach out to other organisations, especially those that work with trans* people, to collaborate and share knowledge and resources.
Conduct research into relevant topics and how they affect trans* and gender diverse people.
Review
Review and evaluate own performance to identify strengths and areas for development.
Undertake development and training opportunities.
General
Adhere to Trans Legal Clinic’s Policies and Procedures at all times.
Cover for other members of the team and department as necessary.
Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development.
Undertake any other duties compatible with the level and nature of the role and/or reasonable duties required by more senior members of staff.
Attend and participate in external meetings and briefings as required.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education.
We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.
Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.
Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
We run volunteering sessions once per month sometime twice if required.
If you are successful you will need to undertake induction & training for role at these dates:
Welcome event shall be held in person to say hello to the members while SJA is explained to them. Once this has been done and an Interview has taken Place the training will be provided by the Network
Online learning and CFA course which shall be held in the Network as we have approximately 4 demonstrators and a trainers
Closing date for these opportunities is: 14/06/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cedarwood Festival is seeking a new Treasurer to join the growing board team for 2025 and beyond. The new member will play a key role in the growth of the organisation and join an experienced team, passionate about the expansion of the gospel and unity in the north of England.
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Role Purpose:
Responsible for the overall financial health and compliance of the organisation. Producing financial reports, developing strategies to support the charity objectives. Guiding and advising Trustees in making sound business decisions in the long and short-term.
Role Duties:
• Monitor the financial operations with event director, such as payroll ifapplicable, invoicing, and other transactions.
• Monitoring and managing cashflow, forecasting, income and expenditure.
• Oversee outside services for tax preparation, auditing, banking, investments, andother financial needs as necessary
• Track the company’s financial status and performance to identify areas forpotential improvement
• Seek out methods for minimising financial risk to the company
• Produce financial reports for Trustees
• Provide insightful information and expectations to Trustees to aid in long-term andshort-term decision making
• Review financial data and prepare monthly and annual reports as appropriate
• Present financial reports to Trustees and stakeholders as relevant and appropriate.
• Stay up to date with technological advances and accounting software to be usedfor financial purposes
• Establish and maintain financial policies and procedures for the company
• Understand and adhere to financial regulations and legislation.
Desired Skills & Qualifications:
Experience in organisational accounting and finance. Over 5 years’ experience in a similar professional or voluntary finance role; general management and/or leadership skills and experience; understanding of data privacy standards; good communication skills, both written and verbal; good understanding of business principles and practices;good attention to detail; organisational skills; good computer skills; integrity, honesty.
Communication & Location: Most communications will take place via zoom and occasionally in person in the north east of England. Desired location would be north east of England to meet with team easily if needed but not essential.
Job Type: Part-time – Volunteer.
Reporting to: TRUSTEES
Essential qualities: You will be a committed Christian and share the vision and values of Cedarwood Festival that can be found on the website.
Please send an email to the below with your CV to set a date to discuss this role further.
The UK's Northern Christian Festival, gathering in a field to worship Jesus • #CathedralTour • 24/7 worship, community, fire, bible & God encounters.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HELP US CREATE COMMUNITIES
The Art Ministry are looking for people to join our Board of Trustees
What we do
We are a well established and respected creative charity who believes that anyone can enjoy good mental health and wellbeing by engaging in creative activities.
We provide regular art and craft sessions for children and adults with a wide variety of needs.
We extend our reach by providing sessions for partners, including local schools, Southend in Sight, Sanctuary Housing and South Essex Homes.
We engage with the wider community by providing art and craft activities at local events, by offering volunteering and employment opportunities, and holding exhibitions.
Who we need
We need people with experience of finance, HR, fundraising, event management, digital engagement, PR, partnerships, and/or delivering creative services.
We need creative thinkers who can work collaboratively to provide the leadership that The Art Ministry needs to achieve its strategic objective of helping even more members of the local community improve their mental health and wellbeing by engaging in creative activities.
You will need to commit to at least 4 hours a month, including at least 4 trustee meetings a year.
If you have the skills, experience and time that we need then please get in touch.
You do not need previous board or senior management experience. We don’t expect any one person to meet all our needs!
What we will give you
We will validate your suitability for the role through an interview, reference and security checks.
We will provide you with an induction to The Art Ministry and appropriate training, software and memberships, to help you fulfil your role. We will reimburse your pre-agreed expenses.
You will have the opportunity to help shape the strategic direction of The Art Ministry as well as ensure that it meets its day to day operational objectives and to network with others in the third sector.
The Art Ministry, Reg. Charity No.: 1108227, 1 Church Road, Hadleigh, Essex, SS7 2DQ
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Role:
The Treasurer plays a key leadership role in ensuring SAPHNA’s financial integrity and sustainability. In addition to the responsibilities of a General Trustee, the Treasurer provides strategic guidance and oversight on SAPHNA’s financial matters.
Key Responsibilities:
- Oversee SAPHNA’s financial management, ensuring robust processes and controls are in place.
- Advise the Board on financial strategy, risk management, and resource allocation.
- Work closely with SAPHNA’s management team to monitor budgets, cash flow, and financial performance.
- Ensure the preparation of annual accounts in accordance with charity regulations.
- Present financial reports to the Board in a clear and accessible format.
- Support the development of financial policies and procedures.
- Ensure SAPHNA’s funds are invested appropriately, achieving both security and growth.
- Oversee financial compliance with legal and regulatory obligations.
Person Specification:
- Proven financial expertise, ideally with experience in financial management, accountancy, or charity finance.
- Strong analytical skills and the ability to present complex financial information clearly.
- Commitment to SAPHNA’s mission, vision, and values.
- Experience in governance, leadership, or financial oversight.
- Ability to collaborate effectively with other Trustees and SAPHNA’s management team.
Time Commitment:
Trustees are required to attend quarterly Board meetings, participation in working groups or committees, and occasional representation of SAPHNA at events. The Treasurer role may require additional time to review financial matters and liaise with staff.
Please send a covering letter outlining your interest and suitability for the role.
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values. We are looking to recruit 2 new trustees. We are looking to diversify the experience and expertise of our Board, and we believe that there are people out there who have knowledge, skills and passion in different areas that will help SWWB. Areas for organisational development include:
· Embedding lived experience expertise into the design, delivery and evaluation of our work
· Developing our campaigning and strategic work
· Building up our social media and comms presence
· Stepping up our fundraising game
If you think you can help with any of these things (or something else), and you are interested in being a trustee, please get in touch, we would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Role:
As a Trustee of SAPHNA, you will play a vital role in ensuring the organisation achieves its mission to promote excellence in school and public health nursing. Trustees are responsible for the overall governance, strategic direction, and financial sustainability of SAPHNA.
Key Responsibilities:
- Contribute actively to the Board’s strategic decision-making and direction.
- Ensure SAPHNA complies with its governing document, charity law, and relevant regulations.
- Uphold SAPHNA’s values and promote its objectives.
- Provide guidance and expertise to support SAPHNA's development and growth.
- Oversee SAPHNA’s financial stability, approving budgets and ensuring resources are used effectively.
- Attend and actively participate in Board meetings (approximately four per year) and contribute to subcommittees or working groups as required.
- Support fundraising, partnerships, and advocacy activities where appropriate.
- Act as an ambassador for SAPHNA, representing the organisation to stakeholders.
Person Specification:
- A commitment to SAPHNA’s mission, vision, and values.
- Strong strategic thinking and decision-making skills.
- Effective communication skills and a collaborative approach.
- Experience in governance, leadership, or relevant professional expertise.
- Knowledge of school and public health nursing or the broader healthcare landscape (desirable but not essential).
Time Commitment:
Trustees are required to attend quarterly Board meetings, participation in working groups or committees, and occasional representation of SAPHNA at events.
Please send a covering letter outlining your interest and suitability for the role.
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children




The client requests no contact from agencies or media sales.
Join the Board of Trustees at Leicester Print Workshop
Leicester Print Workshop is seeking up to three committed individuals to join our Board of Trustees.
About Leicester Print Workshop
Leicester Print Workshop, an Arts Council England National Portfolio Organisation, offers high quality printmaking facilities and development opportunities for artists in the East Midlands and beyond. Its outreach activities in local schools and the community aim to increase participation in printmaking among people of all ages. The organisation is currently seeking trustees to help guide its strategic direction during an important phase of development.
Key Skills Sought
To complement the skills of our existing trustees, we are seeking individuals with significant experience in philanthropic fundraising, financial management or development of online learning. Previous experience as a trustee would be helpful, but training will be provided for those taking on their first board appointment.
Why Join Us?
·Play a vital role in shaping the future of a leading arts organisation.
·Collaborate with a passionate team dedicated to promoting the art of printmaking.
·Contribute your expertise to a respected and influential institution.
Commitment
These positions are unremunerated and require a commitment of up to 10 days per year.Appointments are for three years initially, renewable once.
Closing date 9th May 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a new fundraising volunteer and/or director! Are you passionate about securing funds for grassroot organisations?
This opportunity involves overseeing Fuel Poverty Action’s fundraising plans and strategy, reaching out to donors and promoting our vital campaigns through grant bids to help end fuel poverty in the UK.
This role would require an average of 16-20 hrs per month and can be done remotely. We are also open to you joining FPA’s board of directors, subject to capacity and experience.
This offers a chance to directly contribute to tackling fuel poverty and ensuring access to affordable energy for all whilst strategizing and learning alongside great activists. If you're eager to contribute, we’d love to hear from you!
Tasks:
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Organise and manage our fundraising planning and pipeline
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Reach out to potential donors and help build relationships
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Lead on grant applications
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Work closely with the team to develop new fundraising strategies
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Contribute ideas and experience to FPA campaigns
Closing date for applications: April 20th 2025
We want warm, safe homes on a flourishing planet, where everyone has enough and resources are justly shared

The client requests no contact from agencies or media sales.
Trustee
Hours: 20 - 25 hours per year
Job type: Voluntary, minimum 3 years
Location: York, Hull, North & East Yorkshire
Closing Date: Monday 2nd June 2025, 9am
Interview Date(s): Tuesday 17th June 2025
Two Ridings is looking for up to five new trustees to contribute to our vision of thriving and connected communities across North and East Yorkshire.
As a trustee, you will be an active member of our board and participate in one of our board subcommittees (either the Grants Committee, Investment Committee or Finance & General Purposes Committee). Your involvement will play a role in shaping our direction, and you will be encouraged to attend events and initiatives to keep you engaged with the communities we serve.
Your hours will be between 20 – 25 hours per year covering 4 board meetings of 2-3 hours, plus 4 committee meetings of 2-3 hours. Additional activities can be taken on, as agreed.
We strive to be inclusive and a place where everyone can be themselves. We want our board to be reflective of the communities we support, and we know that we are missing some important voices around our table. We encourage applications from people with disabilities, people from global majority backgrounds, people who identify as LGBTQI and those living in Hull and the East Riding.
You may bring first-hand experience of the needs of community groups and the people they work alongside. You will understand the potential that can be unlocked by impactful and equitable funding and be passionate about ensuring that our work is relevant and catalytic, particularly among those communities who experience the greatest disadvantage.
If you have expertise in finance, investment, or charity governance, your skills could be invaluable to us, too. As a trustee, you will help shape our investment strategy and ensure that we are financially robust, compliant, and operating with the highest standards of governance. You will be part of a team that ensures charities like ours have the resources to make the biggest possible impact.
We are looking for trustees who can offer generous support to our Chief Executive and Senior Leadership Team, but who are also not afraid to ask the tough questions and challenge us when necessary.
Above all, you will understand that people are at the heart of everything we do.
We would love to talk to you, even if you are uncertain if you are suitable or qualified.
What kind of person are we looking for?
- A passionate advocate for community action in Yorkshire, who understands the potential and needs of voluntary sector organisations, and wants to make a positive difference to people’s lives.
- A thoughtful, empathetic communicator, able to listen and engage in a broad range of settings with a variety of people.
- A strategic thinker with the ability to contribute to decision-making around long-term direction, business planning and business development, and financial oversight.
- A critical friend who can generously offer ideas, challenge and guidance to an experienced staff team.
Just so you know, Two Ridings Community Foundation is committed to improving the diversity of our workforce. We encourage and welcome applications from candidates from all backgrounds, particularly from Black, Asian and Minority Ethnic and Refugee, LGBTQ+ communities and/or disabled people who are currently under-represented within Two Ridings.
We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Join LMSU as Chair of the Board.
About LSMU
Atkinson HR is pleased to be supporting London Metropolitan Students’ Union (LMSU) in recruiting for the position of Chair of the Board. LMSU is an independent, registered charity committed to enhancing the student experience at London Metropolitan University.
As LMSU embarks on their new exciting chapter to fulfil their vision, they are seeking an exceptional leader with a strategic vision to guide the Board and support its mission in creating a connected, high quality and transformative university experience for all students.
Key Responsibilities:
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Lead the Board of Trustees in driving LMSU’s strategic direction.
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Hold the CEO accountable for organisational goals and objectives.
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Provide support and challenge to the CEO and elected officers to ensure strong governance structures.
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Build strong relationships within the board and the wider LMSU community.
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Ensure the Board works together with officers and staff to prioritise students' belonging, wellbeing, and success in everything we do.
Candidate Profile
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Ability to demonstrate leadership skills and governance experience at a strategic level.
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Alignment with LMSU’s values and a commitment to making meaningful impact.
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Commitment to collective leadership and nurturing strong relationships.
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Strategic mindset with the ability to drive change and oversee organisational development.
LMSU’s Commitment to Diversifying their Board
LMSU is committed to championing diversity, equity, inclusion and belonging in all aspects of their work. To ensure an inclusive and representative Trustee Board, applications are particularly encouraged from individuals from Black and Asian backgrounds, women, non-binary candidates and candidates with disabilities.
LMSU strives to remove barriers to participation and is dedicated to ensuring that their recruitment and selection processes are inclusive and accessible.
LMSU welcome applications from outside of London, offering reasonable travel expenses for attendance to quarterly Board meetings.
Apply now to be a part of LMSU’s promising future.
How to apply
Please click 'apply now' or contact Atkinson HR if you have any queries or would like to arrange an informal discussion.
Key Dates
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Closing Date: noon, Thursday 8th May 2025
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Interviews: Monday 19th May 2025, in person. We will endeavour to accommodate any remote interview requests; however, our preference is to do interviews in person.
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Appointed Trustees Induction: Monday 26th May 2025
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Board Meeting to Attend: Tuesday 10th June 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Swansea Community Workshops
The Board of Trustees are looking to recruit a knowledgeable and experienced individual for the voluntary role of Vice-Chair of the Board of Trustees. The main activity at Swansea Community Workshops (SCW) is to provide facilities for hobbies, recreation, and leisure time occupation in a socially interactive and practical environment, where there are skills sharing, learning of new skills, and helping community-based projects. As we are a charity, these facilities are for public benefit, specifically targeting socially excluded members of the local community in Swansea.
Role Overview
Title: Vice-Chair (Voluntary) Reports to: Board of Trustees.
Hours: 6-10 hours per month as minimum. Attendance to monthly sub-committee meetings and bimonthly Board of Trustee meetings is expected.
Role Summary
The Vice-Chair shares responsibility with, and in the absence of, the Chair for board management, support to individual trustees and support to the Centre Manager, facilitating scrutiny of SCW’s strategic direction, values, policies, and operational efficiency. The Vice-Chair also plays an active role in representing the organisation to a range of internal and external stakeholders.
The below Role Description and Person Specification should be considered in addition the SCW’s standard Trustee Role Description and Person Specification, which is available separately to this document.
Role and Responsibilities
Overall
- Support the Chair in leading the charity to enable it to fulfil its purpose.
- To ensure an effective relationship between:
- the charity and the staff/volunteers
- the charity and the external stakeholders/community
- Acting as a spokesperson and figurehead as appropriate and in the absence of the Chair.
- To supervise and support the Centre Manager as appropriate and in the absence of the Chair..
Specifically
- Support charity meetings and the AGM with others as appropriate.
- In absence of the Chair, to Chair charity meetings ensuring:
- A balance is struck between time-keeping and space for discussions.
- Business is dealt with and decisions made.
- Decisions, actions, and deliberations are adequately minuted.
- The implementation of decisions is clearly assigned and monitored.
- Ensure adequate support and supervision arrangements are made for the Centre Manager and any other staff/volunteers directly managed or reporting to the charity.
- Ensure that a successor is found before the term of office finishes.
Person Specification
Personal Qualities
- Friendly and approachable
- Clear communication skills – both written and verbal.
- Good attention to detail
- Happy to volunteer on evenings and weekends when required.
- Enthusiasm or interest in craft activities
Education, Experience and Knowledge
- Secondary education required as minimum.
- Knowledge and experience of charity law, good governance, and operation relevant to voluntary and community organisations.
- Knowledge of project management and budgeting/forecasting.
Skills
Essential
- Effective leadership skills.
- Good delegation skills.
- Good negotiation, influencing, and meditation skills.
- Knowledge of appropriate software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
- Excellent customer service skills.
- Excellent organisation skills.
Desirable
- Knowledge of specific software and systems, such as WordPress, Skedda.
- Clean and valid UK driving license, personal vehicle, and insurance.
- Basic Welsh language skills.
Additional Information
Key Dates
September 2024 - This is an ongoing recruitment with no fixed deadline for registering your interest.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dear Prospective Trustee
Thank you for your interest in Citizens Advice Merton and Lambeth (CAML). This pack sets out more information about the charity, the board, the role of a trustee, and how to apply.
We are excited about the future and are looking for energetic, talented and committed individuals to help support the charity as trustees to continue its incredible work for the people of Merton and Lambeth.
What we do
CAML is one of the busiest advice charities in London. We support individuals and families who live, work or study primarily in the London Boroughs of Merton and Lambeth and also elsewhere (dependent on service). We also work to raise awareness and understanding of the challenging issues affecting individuals and our communities.
We were one of the first Citizens Advice services to open our doors over 85 years ago. We have had an extremely busy few years, with individuals and families increasingly seeking our support with the cost of living crisis. Our support and services are as important today as they were when our work began.
We are part of the national Citizens Advice network of over 240 local charities that deliver advice across the country.
In FY 23/24, we supported over 25,000 individuals. Our information, support and advice services are provided via telephone, online, video conferencing and face-to-face. We provide face-to-face support from two CAML offices and multiple outreach venues in local communities. Our aim is to empower people to better help themselves, but we are always here with further support if needed.
CAML in 2025
CAML is at an important point in its history. Demand for our services continues to accelerate as high levels of hardship become an established reality for many people living in our boroughs. The two boroughs we serve contain pockets of wealth and affluence, but also feature areas of significant poverty and deprivation where our services are most depended upon.
At the same time, similar to many charities, we face funding challenges – not least given the majority of our funds come from our local authorities. Our current turnover is over £1.2m a year. Like others, CAML faces funding challenges often related to changes in central government policies and local government financial challenges, with a need to look at new ways of diversifying income streams.
The organisation has a strong foundation from which to deliver in this difficult environment – particularly with a team that is committed to our clients and expert in giving quality advice. We also have positive working relationships with our funders, councils and partners, and a strong local reputation.
Our leadership
The operational leadership and management of CAML is carried out by our CEO, Simon Shimmens, with three senior managers and a team of around 40 staff and 20 volunteers. Short biographies of our existing trustees are available on our website.
The role of the Board
Each trustee has a responsibility to contribute to discharging the Board’s responsibilities. We do this by:
● Regularly preparing for, attending and participating in meetings
● Understanding the business of CAML
● Contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
● Monitoring our services, ensuring compliance with our governing documents and policies and monitoring maintenance of Citizens Advice standards
● Monitoring the charity’s financial position and ensuring it operates within its means and delivers on its objectives with clear lines of accountability for day-to-day financial management
● Supporting the charity’s development through participation in agreed projects
● Actively seeking to further CAML’s strategic objectives and acting in its best interest at all times
Above all we are looking for people with strategic vision and independent judgement who together can support the charity and its executive team. As trustees we are visible to our staff and volunteers, engaging and recognising the excellent work they do. Each trustee is expected to spend time with service delivery staff and volunteers, ideally at least once a year.
You will be a genuine team player, able to support colleagues, input constructively and positively to discussions and to support and uphold collective decisions.
As a trustee you will support the charity’s values and objectives and will act as a positive and genuine advocate promoting the work of the charity within your personal networks and to the wider world.
The commitment we need
Each trustee attends quarterly Board meetings and is a member of one of the delegated authority sub-committees – Finance and People – which also meet once a quarter.
While the precise nature will differ month-to-month, this is likely to average at eight to ten hours a month. This allows for board and committee meetings, reading papers in advance of these, ad-hoc actions and discussions, and visiting CAML’s services.
Board meetings are currently held in person in our Mitcham Office, with sub-committee meetings held remotely. Across the Board, we attend key events such as Volunteers’ Week and charity events/activities.
Particular skills/experiences we’re seeking
We are looking to recruit two new trustees to join our strong and dynamic Board.
We would particularly welcome applications from those with skills and experiences to help complement the current Board. Our priority recruitment areas are:
●HR: We are committed to ensuring the highest standards of governance in policies and practice related to employee relations, recruitment, retention, reward and recognition as well as staff and trustee training and development. We are seeking a trustee with senior HR experience to support the strategic oversight of our People approach.
●Accountancy: Financial oversight is an integral part of a well-functioning trustee Board. We are looking to further bolster this expertise within the Board to provide support for our Treasurer if required.
●Pensions: CAML has a legacy Defined Benefit pension scheme (closed to new entrants) and a Defined Contribution scheme. We are looking for an individual with actuarial or pension trustee skills to advise the Board with regard to our pension schemes, and whether we should be looking to make any changes.
●Legal: We are looking to further expand our legal expertise on the Board. We particularly welcome interest from individuals with experience in charity law however all applicants with legal experience are welcomed.
In addition to these skills, we would welcome applications from candidates with previous trustee experience and/or applicants who may be open to taking on the role of Vice-Chair (further information can be provided on this if requested).
The benefits of being a trustee with CAML
Although the role of a trustee is unpaid (reasonable out of pocket expenses are reimbursed), there are many reasons to join us, including:
● Being a trustee is one of the most powerful ways in which you can contribute to your local community and to a cause you care about.
● Corporations of all sizes take voluntary and community enriching activities seriously with trusteeship considered an effective method of professional development and community engagement.
● Being a trustee is a fantastic way of developing your strategic experience and oversight, giving you the opportunity to develop your critical thinking, problem solving and analytical skills.
● Being a trustee can open up your professional network.
How to apply
Follow the link to our website and complete the relevant documents at the bottom of the advert.
We are recruiting on a rolling basis and are considering applications as and when we receive them. This recruitment remains live until 30th June 2025.
All applications are considered by a trustee panel, with shortlisted candidates then invited to an interview, to take place within a month of receiving their application.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values. We are looking for a new Treasurer for our Trustee board, to join us and help lead and shape the future of the organisation.
The client requests no contact from agencies or media sales.