Membership Administrator Jobs in Liverpool

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

The Furniture History Society (the “Society”) is seeking a Finance & Membership Officer (the “Finance Officer”) to manage its finances and membership. The workload is split approximately 50/50 between finance and membership. The post is part-time, paid and you will work from home.

Background
The Society is a membership organisation having approximately 1,000 members divided as to two-thirds in the UK and Ireland and one-third in the rest of the World.  It is constituted as an unincorporated charity governed by a Council (i.e., the charity trustees).  The Society is administered on a day-to-day basis by the Treasurer and three unpaid honorary officers.  They are supported by a small group of self-employed contractors each with responsibility for a specific area of activity (e.g., Website Officer, Events Secretary, Finance Officer).

The Society was founded over 50 years ago to study furniture of all periods, places, and kinds, to increase the public’s knowledge and appreciation of it, and to assist in the preservation of furniture and its records.  It fulfils these objects by: publication (including a widely respected journal Furniture History, and a quarterly Newsletter); organising a programme of events and tours; educational programmes; and the maintenance of an on-line resource, British & Irish Furniture-Makers On-line.

Your duties and responsibilities
The main elements of the Finance Officer’s role are to:

• Maintain the accounts of The Society
• Prepare quarterly management accounts for Council
• Prepare an annual budget in conjunction with the Treasurer
• Complete VAT and Gift Aid returns for HMRC
• Liaise with independent examiners the completion of the annual financial statements
• Complete the Charity Commission’s annual return
• Maintain membership database and collect subscriptions (about one-half are paid by Direct Debit)
• Raise institutional invoices and deal with subscription agents
• Deal with membership queries
• In conjunction with the Website Officer and the external web designer, manage the website with particular reference to the membership area
• Advise The Society’s printers of the distribution of publications
• Attend meetings (approx. 8 per annum) of the Operations Group consisting of the officers and committee administrators and chaired by the Hon. Treasurer
• Attend meetings of the trustees (four per annum) and its committees (as necessary).  Meetings are usually held by Zoom but Council and the Operations Group each meets once or twice a year in person in central London
• Monitor stock of publications and Society’s archives in an external storage unit.

Terms and Conditions
The Finance Officer is a self-employed contractor retained on a Contract for Services.
Time commitment:  Three days per week averaged over the year.  Commitments necessarily vary from week to week and peak workload is in July.  
Remuneration:  Appropriate to experience and qualifications but in the region of £1350 per month.  Paid 14 days in arrears against monthly invoices.  
Notice: One month during the Trial Period and three months thereafter.
Trial period: Three months.
Expenses: Necessary out-of-pocket expenses will be reimbursed against vouchers and receipts in accordance with the terms of the Society’s Guidelines for the reimbursement of expenses.
Place of work:  The Finance & Membership Officer will be based at his/her home and is expected to provide all the necessary office facilities such as PC, printer; broadband access, &c. without charge.  
Mobile telephone & laptop computer:  A mobile telephone and an entry level laptop will be provided for use only in connection with the Society’s activities.  The mobile telephone rental and all business calls will be paid for by the Society.

About You
To be successful in this role you will ideally need:
1.  An accounting and/or finance qualification
2.  Proven experience of working within a membership organisation
3.  Experience in financial analysis and forecasting coupled with attention to detail
4.  Experience in the production and interpretation of financial reports
5.  Good communication and interpersonal skills to deal with a variety of internal and external stakeholders and the ability to build effective working relationships
6.  The ability to work independently, accurately, and efficiently with minimal supervision

Application Process

Short preliminary interviews will be held by Zoom on week commencing 1st January 2024.  Final interviews will take place in person in central London during the week commencing 8th January 2024.  The successful candidate is expected to take up the post within one month of appointment.  There will be a hand-over with the present incumbent.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

Do you want to be part of creating a more just and equitable society? Facing History & Ourselves uses lessons of history to challenge teachers and their students to stand up to bigotry and hate. Join our growing team to help us ensure more young people grow up to be critical and empathetic thinkers, who are equipped to stand up against injustice and play their role as active responsible community members. As part of our growing programme team, you will help us to bring Facing History’s approach and resources to a growing number of educators and provide support to them as they implement our work in their classrooms.

Role Overview

The Programme Associate delivers Facing History training and support to educators, helps to build and engage our network of teachers and, using Facing History’s pedagogical framework, creates clear and accessible curriculum materials and resources.

The Programme Associate will initially be managed by the Executive Director and be accountable to our Senior Programme Associate (responsible for programme delivery) and Senior Curriculum Developer (responsible for developing and adapting educational resources) respectively for work that falls into their areas of responsibility.

This post holder will be required to attend meetings in London and there will be travel across the UK. Proximity to good transport links is therefore essential.

Key Duties and Accountabilities

Working alongside the programme team, the postholder will have the following key duties and responsibilities:

1. Programme Delivery: planning, preparing for and delivering training for educators both online and in person. 

2. Teacher Community Support and Engagement: creating relationships with teachers across our community, and running events and opportunities for them to engage more effectively with the organisation. Supporting the development of our teacher engagement journey and implementing new elements of this as they are developed. Supporting our developing online communities, and working to build and expand membership and engagement with them. Supporting evaluation and monitoring of the work, utilising relationships with teachers to secure their participation in surveys, focus groups and evaluation studies, as needed. Working with the Programme Administrator to ensure that regular communications go out to the educator network and to keep the database up to date. 

3. Programme Partnerships: alongside the Senior Programme Associate identifying and developing partnerships with schools, academy trusts (England), regional bodies and third sector organisations who can help to disseminate our work and become potential delivery partners.

4. Content Development: alongside the Senior Curriculum Developer, developing web- and print-based content for teachers and students, including lesson plans, units, study guides, and other resources. Researching, writing, and summarising complex histories to provide context for resources. Maintaining knowledge and expertise in best practices in teaching, pedagogy, and assessment, and ensuring those practices are reflected as appropriate in Facing History content. Providing content for our Ideas This Week website page and providing other means of supporting teachers to respond to current events in their classrooms. In conjunction with the Programme Administrator write / review content for Facing History UK social media activity linked to existing and newly developed resources.

Other: contributing to the smooth operation and effectiveness of the charity as part of a small team, representing the charity at events and conferences as required, and supporting the work of other members of the team as reasonably required.

About the Role

To provide a full finance administration support service to the Finance  Department of Citizens Advice Liverpool working closely with the Finance Manager. To ensure that accurate and timely financial information is recorded and processed using the Quickbooks accounts system. To assist in the provision of the organisation’s financial management service to ensure Citizens Advice Liverpool operates effectively and is compliant with all legal and sector requirements.

Financial Support

• Work closely with the Finance Manager to ensure proper financial management, compliance with internal procedures, legal requirements and Citizens Advice membership requirements.
• Ensure that accurate financial records are maintained.
• Assist with the maintenance of banking, insurance arrangements, salary payments and service agreements.
• Provide relevant information to the Finance Manager to assist with the preparation of financial reports for the Trustee Board, funding applications and funding returns.
• Ensure the raising and payment of invoices, receipts and expenses and associated records are maintained including dealing with queries and credit control.
• Assist in the preparation for annual year-end audit of accounts in conjunction with the Finance Manager, Treasurer and Auditors.

In More Detail

• Process bill payments from bank, and all receipts and record all transactions in a timely and accurate way, using the QuickBooks accounting system,
• Undertake reconciliation of all bank accounts.
• Assist with financial reports to support funding bids.
• Assist in completing funder returns, returns to Citizens Advice and due diligence information for potential funders and partner organisations.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Job Title: Executive Assistant
No of Posts: 1
Salary: £24,000, (£30,000 pro rata) free gym membership, cash health plan, life assurance
Status: Part Time, 30 hours per week over 4 or 5 days
Holidays: 24 days plus Bank Holidays per annum plus birthday off.
Based at: Wigan Town Centre Location.`
Responsible to: CEO
Accountable to: Board of Trustees

Closing Date: 5th January 2024
Interviews: w/c 15th January 2024
To Apply: Please upload a CV and Covering letter outlining why you would be an asset to our charity. 

Please apply early as we reserve the right to close applications as soon as sufficient applicants have been received.

SUMMARY
The Brick is an ambitious charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Our projects include emergency and supported accommodation, an affordable food community, street outreach and homelessness prevention programmes. We are now seeking a skilled Executive Assistant to join our growing team. You will a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation.

JOB PURPOSE
We are seeking a highly motivated and organised individual to provide a professional, comprehensive and efficient PA and Governance co-ordination service to our Chief Executive and Trustee Board. This role requires excellent organisational skills, initiative, time management and co-ordination skills as well as personal credibility.
In addition to providing all aspects of PA support to our Chief Executive, you will play a pivotal role in Brick governance, including servicing of Board meetings, sub committees and key events, taking minutes and ensuring communication of actions out to the relevant owners and monitoring and co-ordinating completion within deadlines. This role will provide career development opportunities in building good office management/HR systems and contributing to employee development, communications, policy development and the production of strategic reports.
 

KEY TASKS & RESPONSIBILITIES
Key accountabilities
Executive Support to Chief Executive
• Assist the CEO in achieving The Brick’s aims and objectives and provide a comprehensive support service for the CEO and Trustees, maintaining the highest possible standards of service and customer at care all times
• Manage the Chief Executive’s Diary and appointments; ensuring the Chief Executive is adequately prepared.
• Be the primary point of contact between The Brick Chief Executive and internal/external stakeholders, screening and directing phone calls and emails appropriately.
• Work on own initiative to instigate, respond to and undertake work to assist the Chief Executive and Trustee Board functions.
• Compile and co-ordinate appointments and meetings in the CEO’s diary and sort and prioritise enquiries; answer enquiries on behalf of the CEO, when required
• Organise meetings, events, hospitality and receiving visitors for the Chief Executive
• Provide secretarial support to the Chief Executive, undertaking research, preparing reports, responses and statistical information as required
• Set up and manage appropriate administrative systems to enable the Chief Executive to be effective in their role.
• Servicing and Co-ordination of all Management and Charity team meetings
• Supporting the co-ordination of all The Brick external events, as required
• Support internal and external communications for the Chief Executive
• Develop a good understanding of the Chief Executive’s external relationship priorities and manage a proactive meeting programme
• Develop good relationships with key external contacts across all sectors
• Support the Chief Executive by drafting, or sourcing content for, written communications including the annual social impact report

• Actively monitor and take appropriate action on all incoming communications to the Chief Executive
Governance
• Provide all aspects of secretarial/administration/co-ordination support to the Brick’s Trustee Board and any sub committees (including booking meetings, minute taking and preparation of agendas and papers)
• Progress/ chase reporting of actions flowing from The Brick’s Trustee Board Meetings and any subcommittees
• Maintenance of Trustee/Governance policies, documents, filing systems in both electronic and hard copy and information provision
• Maintain the Board membership register and support the recruitment and acceptance of new members
• In conjunction with the Chief Executive and Senior Leadership Team, managing pre and post Board events and discussions, training sessions and strategy days
• Support the recruitment and on-boarding of Board and Committee members and managing the annual review process
• Ensure claims for travel and subsistence of our Board and Committee members are in line with Expenses Policy and processed in a timely manner
• Develop and maintain effective information sharing systems for Executive Team and Board of Trustees including the Executive SharePoint site.
• Develop and maintain effective electronic and paper-based filing systems

Brand Management /Visual design

• Implementing the CTA brand guidelines and applying it in all external comms, including supporting staff to produce creative content

• Use Canva to produce compelling and engaging visual designs/comms assets that align with CTA’s brand personality to support content engagement.

Analytics and Reporting

• Track and analyse the performance of marketing and digital media campaigns and events using relevant metrics and optimise content accordingly

• Create monthly analytics to measure the effectiveness of digital media campaigns and share recommendations for improvements with Leadership group.

Management of External Communication Channels

• Responsibility for CTA’s primary channels of communication, both online and offline ensuring that they are consistently articulating the role and impact of CTA and promoting the wider value and impact of CT to stakeholders. This includes:

• Producing and editing CTA’s membership magazine Together, CTA UK newsletter and nation specific spotlight.

• Working with the Leadership team to ensure production of the magazine is cost neutral by supporting the sale of advertising space and securing sponsorship.

• Planning, writing, coordinating and editing content for CTA’s Blogs, email marketing and other forms of content.

• Working with the directorates to ensure that stakeholders including Department for Transport and other key Government departments are engaged and involved in sharing communication with the CT sector.

Events

• With support from the Leadership Group, plan and develop a yearly calendar of events.

• Manage all aspects of event logistics, including venue selection, catering, audio-visual equipment, transportation, and event materials.

• Contributing to a communications plan for events (where appropriate), including use of the organisation’s social media profiles and website.

• Implement the marketing and communications strategy for CTA UK events and take a leading role in planning and executing UK-wide events.

• Track agreed budgets for each event ensuring value for money and adherence to financial processes.

• Ensure the CRM system is used efficiently in the execution of events.

• Support the development and writing of Health & Safety risk assessments for all events.

• Design event collateral as needed, including liaising with our design agency when required

• Build systems and processes needed to effectively and professionally manage all our events.

• Ensure all event attendees are communicated with regularly and responsible for pro-actively promoting all events to encourage sign ups.

Coordinating Internal Communications

• Responsibility for implementing Marketing, Communications and Events internal guidance and procedures such as CTA’s social media policy, electronic communication policy and external communication signoff procedure.

Press and publicity

• Be the first point of contact for incoming media/press enquiries with responsibility for ensuring that enquires are dealt with by the appropriate member of staff.

• Co-ordinate with team members to produce relevant press releases about CTA’s projects and activities.

• Develop, maintain and grow a press and stakeholder contact list especially transport or community sector specialists and outlets.

Membership Engagement

• Gather stories and content from CTA members

• Connect with colleagues and other stakeholders and present these stories through CTA’s various channels of communications.

• Work with the membership team to improve and maintain a membership mailing list and increase member engagement with CTA’s communications.

• Innovate new ways to engage with our membership.

• Develop effective, engaging and inspiring content to support CTA to build and expand its current membership engaging with new audiences.

• Identify opportunities to make the CTA brand visible online through engagement with sector influencers, and collaborations with members’ accounts.

• Connect and manage relationships with members, CT operators, stakeholders, policy influencers and transport bodies on social media.

Website Management

• Responsible for updating the CTA website and implementing the overall digital presence, including coordinating with staff and external stakeholders to keep it current and up to date.

• Support the ongoing redevelopment of the website, including development of the membership area and integration with CTA IT systems and marketing channels.

Relationship management

• Manage the relationships with key external organisations relating to CTA’s marketing and communications including:

• Companies who produce marketing collateral and other print and design services - ensuring that both long term projects and the creation of new materials are carried out effectively.

• Working with Leadership Group to ensure the delivery of CTA’s twice annual membership publication and evaluation and renewal of the relationship at the end of each year.

Inbox Management

• Manage the CTA marketing inbox and events inbox, regularly checking and replying to incoming emails.

General organisational responsibilities

Values Be an enthusiastic advocate for CTA’s values.

Planning Contribute to the delivery of CTA’s strategy and operational plans. Contribute to service evaluation and development by listening to the feedback of members and trainers.

Reporting Ensure personal record-keeping and reporting is conducted consistently and to a high standard, including generating data for management reporting, saving resources and documents on SharePoint.

Participation Contribute to staff meetings, team meetings, and other meetings as required.

Resources Use the resources of the organisation effectively.

Governance Ensure our administration and customer service work remains compliant with relevant legislation, policies and good practice.

Person Specification: Marketing and Events Executive

Experience & Qualifications

Essential

Can demonstrate experience of planning, creating and delivering innovative marketing campaigns which include range of activities/events delivered within the campaign.

• Can demonstrate experience of planning, creating and delivering events.

• Can demonstrate extensive experience of establishing and maintaining positive relationships with a range of internal/external stakeholders

• Experience of managing different social media platforms and able to use digital channels to improve reach, efficiency and impact of campaigns/messages

• Experience in writing news releases, responding to media enquiries and developing and maintaining strong relationships with journalists and other media outlets both virtually and face to face.

• Experience of writing blogs and articles (print and online)

• Experience of managing digital advertising (including Google AdWords and Facebook Insights)

• Experience of managing website CMS, e-newsletter platforms and form building platforms (SurveyMonkey)

• Educated to degree level or equivalent experience that demonstrates ability

• Experience of analysing and interpreting data.

• Experience of using project management software.

Desirable

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Knowledge, Skills and Abilities

Essential

• Excellent verbal and written communication and copywriting skills, with first-rate attention to detail and ability to adapt to suit subject and audience

• Demonstrable knowledge of and advanced skills in Microsoft Office applications (Word, Outlook, PowerPoint, Excel)

• Knowledge of and skills in social media management, with a focus on increasing reach and engagement

• Strong communication skills and ability to work with colleagues across a range of skills and expertise, and to communicate effectively at senior level

• Ability to work on own initiative and organise, plan and manage projects simultaneously, and meet deadlines

• Ability to think strategically and creatively regarding the long-term development of an organisation’s marketing and communications work.

• Excellent graphic design skills.

• Excellent Video capturing and editing.

• Experience of working within a membership or voluntary sector environment.

• Experience of developing case studies or other qualitative data

• Experience of delivering UK Wide marketing and communications campaigns

Desirable

• Understanding and knowledge of the Community Transport Sector And/or the wider community/voluntary sector.

• Knowledge and understanding of using communications to build a membership base and maintain positive member relations.

Values and Behaviors

Essential

• A demonstrable commitment to our organisation’s values.

• A strong commitment to, and understanding of, the principles of equity, diversity and inclusion.

The Chartered Institute of Environmental Health (CIEH) is the membership organisation and professional voice for environmental health. We set and raise standards to improve public health, supporting out members and influencing policy.

Our goal is simple: to enable safer, cleaner, and healthier environments for the benefits of people, business and local communities. To do this we offer professional support to our members, a range of corporate training solutions, topical events and workshops and provide information and policy advice. In addition, we promote 15Hatfields - one of London’s most sustainable venues.

We're looking for an enthusiastic and dynamic Senior Policy and Public Affairs Executive to join our impactful Policy and Campaigns Team.

Representing our members across the UK, CIEH campaigns on an exciting array of policy areas, from environmental protection and food safety, to housing standards and better public health. 

The role is varied, encompassing member engagement, policy development and reports, and government consultation responses. However, it will also focus primarily on external affairs, taking responsibility for driving forward CIEH’s public affairs, campaigning, and PR, activities, including engagement with the devolved administrations as well as the UK Government.

The role is remote/hybrid, with travel to CIEH’s offices in central London expected around once a month for team meetings alongside any additional wider organisational events.

This is your chance to work on a varied portfolio of issues to represent the key concerns of environmental health professionals, who work to protect and enhance the health of the public. Previous experience of working with political influencers is key to success.

Sound like the challenge you are looking for? To apply for this role, please submit your covering letter and CV via our website

• Hours- Permanent, Full Time, 35 hours per week
• Salary- £34,569 per annum
• Based- Hybrid/Remote with some travel to our offices in London
• Closing date- 03 December 2023, interviews to be held shortly after.

Please see the full job description and person specification for further details.

JOB TITLE: Operations Officer (Maternity Cover)

CONTRACT: 0.6 (8 months, approx. February – September) 

SALARY: up to £25,000 pro-rated 

DEPARTMENT: Operations 

REPORTS TO: Chief Operating Officer

PURPOSE: To provide varied support to the Chief Operating Officer. The role involves tasks within HR and Operations including tasks such as minuting meetings, organising in-person meetings and assisting staff with day-to-day queries. This is a key role in a fast developing and exciting organisation, with passionate people committed to protecting freedom of speech. 

LOCATION: Home based with the ability to travel to London for monthly team meetings. Costs covered by the FSU. 

DEADLINE: 4th January 2024

Who are we? 

The Free Speech Union is a non-partisan, mass-membership public interest body. We stand up for the speech rights of our 11,000 members and campaign for free speech more widely. Our in-house legal counsel, working with our casework team, coordinates legal representation for members in difficulty. Our research arm publishes briefings on where free speech needs to be better protected. Our events arm organises events in pubs (“speakeasies”) and stages regular public debates. The FSU has sister organisations in South Africa, Australia and New Zealand, with more to come.

KEY RESPONSIBILITIES 

Duties will include (but are not limited to): 

• Assisting the COO with ad-hoc tasks to ensure the smooth running of the organisation.

• Acting as administrator for Outlook365, SharePoint, annual leave (WhosOff), and Bupa accounts.

• Minute taking for in-person and online meetings. 

• Planning staff events – booking meeting rooms, lunches for monthly meetings, travel and accommodation for all staff members. 

• Checking receipts and processing expense forms. 

• Filing receipts and other documentation. 

• Ensuring the SharePoint filing system remains organised and accessible.

• Managing the recruitment of new staff (posting job adverts, liaising with candidates, arranging interviews and sharing applications with the relevant managers). 

• On-boarding new staff. 

PERSON SPECIFICTION 

Essential: Work experience 

Work experience in an admin role. 

IT Proficient: Outlook 365, SharePoint, PowerPoint, Word, Teams. 

Use initiative and take a pro-active approach. 

Extremely well organised, calm, discreet and comfortable working with strong personalities. 

Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties. 

Agreeable – good interpersonal skills with people at all levels. 

Homeworking – has premises, equipment and systems to enable productive working from home. 

Desirable 

Experience using Microsoft Office applications.

Experience in a similar supporting role.

Experience working remotely.

Applicants should send a CV and introductory letter. The FSU is actively recruiting for this role and may withdraw it at its discretion. 

TERMS AND CONDITIONS 

Benefits 

• Employer pension contribution of eight per cent. 

• Full access to our learning and development programme. 

• 20 paid holidays per calendar year (pro rata) plus public holidays. 

Probationary Period  

This post is subject to the requirements of a one-month probationary scheme for new staff only. 

Review of this Job Description  

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder. 

The FSU values diversity. We are an equal opportunity employer and consider qualified applicants without regard to Age, Disability, Gender Reassignment, Marriage or Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex. 

We are seeking an experienced and ambitious individual who can take on the role of Supporter Engagement Officer.

Supporter Engagement Officer
Location: Home-based – Bristol
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum pro rata
Reporting to: Head of Income Generation

About Air Ambulances UK (AAUK) 
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post 
The Supporter Engagement Officer will be a key member of the Income Generation team helping to support and drive fundraising growth across a number of income streams by ensuring the best possible supporter experience.

The role will be the first interaction that a donor has with AAUK with responsibility for responding to supporter enquiries via post, email and telephone, and ensuring income and supporter information is captured accurately on Donorfy.

Key Responsibilities

• Manage and develop a mixed pipeline of donors and prospects including researching, making approaches, applications, pitching and stewardship activities.
• Securing donations to achieve individual targets and contribute towards annual targets and future financial years.
• Coordinate and support fundraising campaigns and events.
• Responsible for welcoming, assisting and responding to enquiries from existing supporters and new donors that we receive over telephone, email and post.
• Responsible for thanking our supporters, adapting and personalising templates as needed to deliver high quality thank you letters to our supporters in a timely manner.
• Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.
• Prepare and mail fundraising materials and other relevant information as required.
• Provide general administrative support across the team as required.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification. 

Commitment to Diversity & Inclusion: 
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

No agencies please.

Job Title: Executive Assistant. 

Hours: Flexible working. Estimated 10-24 hours per week, including evenings and weekends. Location: Remote, very occasional attendance at in-person events. 

Contract Term: Start January 2024. Fixed term contract 

Contract Value: Up to £25,000 per annum, pro rata 

First Interview Date: 04/12/23 online, date subject to change. 

Job Purpose: We are currently seeking a highly organised and proactive Executive Assistant to support our teams of dedicated volunteers in the delivery of our projects, and manage day-to-day administrative tasks that enable us to serve our community and colleagues. 

The British Islamic Medical Association (BIMA) is a voluntary not-for-profit organisation dedicated to promoting and supporting the health and wellbeing of Muslim communities in the UK. Our mission is to unite our members in service of our patients and profession. We are committed to advancing the understanding of Islamic principles in healthcare and fostering collaboration among Muslim healthcare professionals to engage with our health system. 

We are led by an executive team of passionate health professionals who oversee 250 volunteer team members and a network of over 6,000 Muslim colleagues. Our governing council has highly experienced leadership who are strongly connected to within the NHS and public health, as well as to our mosques, scholars and Muslim community institutions. 

We have recently secured resources to help develop our core offer in Muslim public health and community outreach. Our work to date has involved working with government, major health charities, universities, and key Muslim institutions in addressing issues facing our community. 

Key Responsibilities: 

• Provide administrative support to the BIMA team, including scheduling and coordinating meetings, calls, and events. 

• Manage and maintain BIMA's membership and contacts database, ensuring that all relevant information is up-to-date and easily accessible. 

• Assist with the planning, organisation, and execution of BIMA events, workshops, and conferences. 

• Prepare and distribute agendas, minutes, and other materials for internal and external meetings.

• Help maintain BIMA's online presence, including monitoring and responding to inquiries on emails and social media platforms 

• Help prepare and maintain basic financial records, including managing invoices, receipts, and expense reports 

• Work closely with BIMA's volunteer team to ensure the smooth running of projects and initiatives 

•  Assist with the recruitment, training, and management of volunteers as needed 

• Perform other duties as assigned by the BIMA leadership team 

Person Specification: 

• A Bachelor's degree or equivalent experience in a relevant field. 

• Awareness of the cultural and religious sensitivities of Muslim communities in the UK. 

• Prior experience in an administrative or executive support role, preferably within a not-for-profit organisation or society. 

• Excellent organisational and time-management skills, with the ability to manage multiple tasks and deadlines effectively. 

• Strong interpersonal and communication skills, both written and verbal. 

• Proficiency in Google Suite and familiarity with major social media platforms.

•  A keen interest in the mission and values of BIMA, with a strong commitment to supporting the needs of Muslim healthcare professionals and communities. 

• Experience working with volunteers or in a volunteer-led organisation is an asset

• Flexibility and adaptability, with a willingness to take on new tasks and responsibilities as needed. 

• Ability to maintain confidentiality and discretion when dealing with sensitive information. 

To apply please submit an application on the job listing site(s), or email your CV and a short covering letter (maximum 250 words) detailing why you would be suitable for the role to our info email. 

Rolling interviews will be conducted until a suitable candidate is appointed.

An exciting opportunity has arisen to join the St Vincent de Paul Society (SVP) as our new Twinning Support Officer. “Twinning” is the way in which the SVP groups developed countries to provide support to SVP groups in developing countries and may also be known as Overseas Aid.

The SVP is currently 'twinned' with local groups in India, Sudan, South Sudan, Grenada, Guyana and Romania. Support is provided by members of the local SVP in each country on a person-to-person basis and each local SVP group decides how funds can be used most effectively to support those in need. The financial support received by SVP groups in developing countries enables them to provide immediate emergency aid to those in need as well as financing longer term projects and schemes that help the local communities to become self-sufficient.

The appointee will oversee the coordination and administrative operations of the Twinnage programme. They will provide support to the National Twinnage Committee, Head of Twinnage and Twinnage Officers in England and Wales. They will also provide a central point of contact for our six overseas twin countries and SVP HQ – Confederation International of SVP.

We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a diverse and flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours = You will be contracted to work 25 hours per week

Location = This is a remote/home-based role however occasional travel may be required

Contract = Permanent

Salary = £15,639.00 per annum (£23,458.50 FTE)

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays, competitive pension scheme, birthday reward varying each year, enhanced maternity pay, buy/sell holiday schemes, cycle to work schemes, Perks at Work, Employee Assistance Programme (EAP) and lots more.

YOUR MAIN RESPONSIBILITIES:

• Respond to general queries and assist to resolve any issues that may arise, linking in with internal departments when necessary.
• Assist with the allocation of pairing SVP groups in England & Wales with overseas SVP groups.
• Provide clerical support to the National Twinning Committee, including taking minutes at quarterly meetings.
• Support the Manager in assisting to manage the portfolio of overseas programmes and projects.
• Liaise with the Finance Department on financial related enquiries and assist to resolve any issues.
• Be the main point of contact for SVP Members and Staff in relation to the overseas programme.
• Coordinate stories / articles for publication and liaise with the Communications department.
• Oversee and maintain the overseas social media channels.

WHAT YOU WILL NEED:

• A good level of English and Maths.
• Work experience in an office environment within an admin based role.
• A proven ability to take responsibility for a database.
• Strong experience of working in a customer service role.
• A high level of proficiency in using a database, Microsoft Office 365 including Outlook, Word and Excel.
• A drive and passion for the charity sector.

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. All suitable applicants will be sent a short application form to complete.

If you require any adjustments throughout your journey with us, please let us know.

Closing Date for CV’s = 29th December 2023

Deadline for Application Forms = 7th January 2023

Interviews = TBC  

We encourage early applications as we may close the listing early when sufficient applicants have been received.

ABOUT THE SVP:

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

MUSIC SUPPORT - OUR MISSION

No issue is too big or too small to be outside our area of operation. We are here to help.

Our mission at Music Support is to make sure that nobody in the UK music industry is left to be affected alone with mental ill-health or addiction via our support services and to facilitate prevention and earlier intervention through education, training and workshops.

We believe that those in our industry who are susceptible to mental ill-health and/or addiction are particularly vulnerable due to the environments, lifestyles and stresses that exist within.

Wherever in the industry the individual may be, stigmas surrounding these conditions are still so strong that they can go ignored, unrecognised or untreated until it is too late. We believe that everybody is entitled to confidential, empathetic and non-judgemental support and that the industry should have access to the highest quality of educational workshops and training, delivered professionally and ethically by highly qualified personnel. 

Music Support is run by people from the music industry, for people who work in music and live events.

Job title:

Mental Health First Aider Instructor

(internally referred to as ‘Learning and Development Practitioner’)

Job location:

Home-based with travel to UK locations

Department: 

Learning and Development (L&D)

Responsible to:

Senior Learning and Development Specialist

Contract Type:

Contract, Full-time, Permanent

Work pattern:

Monday to Friday, 9am to 5pm

Flexible working hours subject to demands of work schedule

Occasional evenings and/or weekends

Salary:

£30,000 - £35,000 subject to level of experience

Other

Training provided and ongoing CPD

Work pension scheme

Start date:

Immediate start