We’re recruiting for a new Development Officer to join our team supporting CTA members in Scotland. Community transport operators have a great story to tell and it is CTA’s job to help them tell it and to support them to develop excellent services that can transform lives and communities. We champion, connect, support and grow a thriving community transport movement across all parts of the UK.

Our work in Scotland is integral to this. We have around 160 members and many other stakeholders across Scotland that all help to provide accessible and inclusive transport solutions in their community.

Working with our team in Scotland you will develop our support programmes and look for opportunities to make a difference on behalf of the people and communities who need transport that is accessible and inclusive, so everything else in life can be accessible and inclusive too.

One of your priorities will be a project to map the community transport sector and support the development of forums, so if you have any experience of doing similar work, please let us know in your application. You’ll also work collaboratively around the UK to develop activities with all our Development Officers to develop activities, resources and deliver key member services such as our Advice Service.

If you like the sound of this challenge and have the credentials and self-confidence to rise to it, then we’d love to hear from you!

To find out more about the role, and how to apply,  you can download our recruitment pack by clicking the link below or head to our website. 

I CAN is looking for a proactive Business Development Officer to work for the UK's leading children’s communication charity. The role sits in the trading arm of the charity which aims to generate around £1 million per year from the sale of its educational training portfolio.  The role focuses on business development and the post holder will play a major role in ensuring that the department hits its revenue targets, so will require a commercially minded person.

Working with the Head of Commercial Services, you will be responsible for delivering I CAN’s business development and sales activity. This will include gaining excellent product knowledge, generating and cultivating leads, developing proposals and closing deals. You will also be expected to be the ‘face’ of I CAN at trade shows and as our audience is schools, many of these events take place at the weekend, so a degree of flexibility will be required, although the requirement will be small here.

You will also be involved in some aspects of marketing, and you must be comfortable with copy writing, design (digital and print), data management, reporting etc. Experience of changing web content through a CMS would also be an advantage. 

This is a very interesting and varied role. Being part of a small, dynamic team, the post holder will have the opportunity to gain additional experience in a whole range of areas such as product development, process improvement and customer acquisition. Our product portfolio is aimed at the children's workforce, so the role would be particularly suitable for someone who has a passion for children fulfilling their full potential, as well as experience of the purchasing behaviour of schools, children's centres and nurseries.

If this sounds like you, and you want to have a broad ranging role where you get ample opportunity to develop new skills whilst also helping children to find their voice then we would love to hear from you.

We do read cover letters so please submit one demonstrating:

• Ability to learn and take on new challenges
• Experience in sales or marketing or passion to learn
• Passionate about going the extra mile to meet income targets
• Excellent communication skills and a customer focussed aptitude

To apply, please submit your up to date CV and a covering letter by 11:30 pm, Sunday 07 November 2021. 

I CAN works within the government’s Covid-19 guidelines.

Please note that we will not close applications before this time and date as we recognise that candidates put in a lot of time and effort into making an application and we want to give each of you the time and space to put in an application you feel proud of.

Please note that we will not shortlist candidates who do not submit a CV and a supporting statement.

We serve children and young people from all backgrounds and strive to represent the same diversity in our workforce. We strongly believe there is unity in diversity and are committed to create an inclusive working environment for all. We are under-represented by people who are from ethnic minority backgrounds and those who identify as being from the LGBTQ+ community. We particularly welcome applications from all suitably qualified people from these backgrounds. If you are excited about making an impact in children’s lives, we would love to hear from you.

Due to the volume of applications we receive, unfortunately, we are not always able to respond to every applicant. If you have not received a response within one week after the closing date, you have not been successful on this occasion.

We are committed to safer recruitment practices and to safeguarding and promoting the welfare of all children. We expect all staff and volunteers to share this commitment.

The Neighbourhoods and Communities Service is about growing the power of communities by working collaboratively with citizens, communities and the voluntary sector and well as across the council and with city partners.

Through COVID 19 we have seen just what is possible when this works well.

We are looking for a well organised, enthusiastic person to support a range of work across the Neighbourhoods & Communities Service including; communicating with partners, compiling impact reports, setting up internal systems, capturing and presenting action learning, organising peer networks and communities of practice.

You will have experience of:

• developing and implementing systems to support efficient planning, recording, delivery, monitoring, reporting and data management
• using research and data effectively
• engaging a wide range of partners to deliver successful projects
• effective facilitation skills and a positive, encouraging approach to our colleagues and partners.

You will be able to:

• apply your creativity to communicate and engage people and organisations to work together using a range of digital and analogue tools.
• work creatively as part of a focused team and contributes actively to our wider Service and organisational development.
• You will have an understanding of how inequity works and bring a commitment to developing your knowledge to bring about meaningful change.

If you would like to be part of making change happen in Bristol and supporting the different sectors of our communities to work together to improve the city’s quality of life we’d like to hear from you.

This role will involve some evening and weekend work which will make up your usual working week and which you will be able to take back as flexi time.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation.

Join us and you’ll receive a generous rewards package including flexible working and flexi-time, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

Closing date: 12 November 2021.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic and Young People (16-24) candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Membership Development Officer

We are looking for an experienced Membership Development Officer to support in the design, delivery and launch of an exciting new membership package.

The charity has been working with schools for many years and is dedicated to improving life chances of every child and young person by promoting nurture across the whole education system and beyond.

Position: Membership Development Officer

Location: Flexible as homeworking supported - office working available in London and Glasgow if required

Salary: £28,840 to £29,870 dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution

About the role:

The charity will soon begin a process of reviewing and redesigning its membership offer. They will then launch a new membership package, which adds significant value to what is offered with the intention of best supporting members and growing membership.

As Membership Development Officer you will be responsible for helping to define the new package and for delivering it, both at launch and ongoing to grow the membership base.

Key responsibilities will include:

• Market and audiences research and insights
• Product, eg. the membership package design and delivery
• Marketing and communications activities
• Regular acquisition and retention marketing and communication activities
• Content development
• Event design and management

About you:

This is an excellent opportunity for a forward thinking and passionate individual, with experience of working to grow a membership base and community.

You will also have experience in all or most of the following areas:

• Sound experience and knowledge of membership organisations and how to grow and retain the membership base
• Experience of being able to manage projects and plan a whole workstream
• Acquisition and retention marketing experience
• Events management experience
• Desk research and customer research to gain insights and need
• Experience of the third sector and or membership organisations
• Strong organisational skills with the ability to multitask and manage time effectively
• Excellent written and verbal communication skills
• Excellent copywriting skills and tailor content for different audiences
• Good attention to detail, and the ability to keep accurate records and work at pace
• Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems
• Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
• Enthusiasm for digital solutions, and a customer-focused mindset

Other roles you may have experience of could include: Membership Officer, Senior Development Officer, Membership Development Support Officer, Membership Officer/Annual Renewal, Marketing Officer, Fundraising and Membership Officer, Events and Membership Officer, Membership Data Officer, Partnership and Membership Officer, Subscriptions, Marketing, Communications and Membership Officer, etc.

We are looking for a Membership Administrator to support our work to promote food science and technology for the benefit, safety and health of everyone.

As our Membership Administrator, you will play a crucial role supporting our members by maintaining member records, processing information, sending communications and information.  Our members will find you a delight to work with.  You will be a database whizz and be able to produce meaningful reports from our data.  We are updating our systems, so experience of working to improve an existing database system would be welcome.  You will have experience of membership or subscription-based processes.

You will also help run our financial activities – processing member transactions, issuing customer invoices, arranging to pay suppliers, reconciling transactions, and liaising with our accountants and auditors.  You will probably be familiar with Xero or another accounting package and Stripe payment platform.

We are a small team, so we all muck in to keep things running smoothly.

If you are interested in developing your membership and finance skills, join us to help put our ambitious plans to grow our membership into practise. 

Send us your CV and a cover letter - please ensure you have read the person specification. We will look at applications as we receive them.  If we think you could be right for the role, we will ask you to come in to meet us.

No agencies please.

Salary: £24-26K

Our office is based in Hammersmith, London W6, and regular attendance at the office is envisaged as COVID-19 restrictions ease.

We are the UK’s leading professional body for those involved in all aspects of food science and technology. We are an internationally respected independent membership body, supporting food professionals through knowledge sharing and professional recognition.

Our core aim is the advancement of food science and technology based on impartial science and knowledge sharing.

Our membership comprises individuals from a wide range of backgrounds, from students to experts, working across a wide range of disciplines within the sector.

We are a registered charity (no 1121681) and a company limited by guarantee (no 930776).

TPP are excited to be working with a Royal society to recruit a Membership Services Manager. This is a great opportunity to join an organisation who has been at the forefront of significant social impact for over 260 years.

This organisation can offer a hybrid office and remote working approach. They can be open to different flexible working arrangements where appropriate for a role.

This organisation offers great benefits including 29 days holiday ( Plus bank holidays ) , well-being allowance and much more

This is an exciting opportunity to join the team to ensure the smooth running of the customer service and administration of the department. You will be line managing 4 to 5 staff.

The real focus of this role and department is to retain and grow members. They currently have 90% retention but are looking to improve this figure. Are you a Membership expert who can bring retention initiative ideas to the team?

As well as managing the team, you will lead on distinct projects which are part of delivering the membership and retention strategy, including operational and logistical management, the development and implementation of improvements to administrative processes, delivering small grants to successful membership applicants, and collaborating with other departments and external agencies as required.

You will play a key role in shaping the success of the membership experience and meeting/exceeding retention targets with your outstanding customer care and administrative abilities.

As the Membership services Manager you will work collaboratively with colleagues across the organisation to lead in managing an effective and smooth running team. Providing excellent customer service to 30,000 plus.

Do you have proven management experience? To you have an understanding of CRM systems? Are you a Membership expert?

If this role is of interest please get in touch now for a more detailed Job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job title: Membership Training Officer

Region: London or home based

Directorate: Membership

Contract: Permanent. Full Time, 35 hours per week

Salary: £25,000 to £28,000 gross per annum plus £4,452 London Weighting Allowance, if applicable

About The Royal British Legion

Across the country, in every city and on every street, RBL is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

It's this mission, this scale, this challenge and the values we all live by, that makes RBL such a fulfilling place to thrive.

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

The Membership Training Officer is instrumental in the design and delivery of our learning offering to membership . You will assist with the redesign and standardisation of our training programmes, as well as delivery and course feedback evaluation to improve members' knowledge, skills, and behaviours to enable them carry out their roles more effectively.

You will develop, maintain, and deliver membership training activities while ensuring that our audience receives adequate learning. You will also collect and analyse training data in order to improve our material and related resources.

You will have prior training expertise and be able to build, design, and deliver courses, workshops, and live and recorded webinars. You will have experience coaching and/or mentoring . You will have a range of IT skills as well as excellent communication and interpersonal skills, and the ability to develop cross-functional partnerships across the organisation.

The position can be based in our London offices or home based, with some travel requirements throughout England and Wales, as well as occasional weekend or evening work and overnight stays.

Please note if office based this will at our London Office which is located at Royal British Legion, Haig House, 199 Borough High Street, London SE1 1AA.  

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop.

It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday 7th November 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Job Purpose:

1. To provide front-line support to the Political Studies Association’s specialist groups
2. To provide front-line service responding to enquiries by current and prospective members
3. To support the Membership & Programmes Manager and Membership & Programmes Officer in fulfilling the requirements of the various PSA membership schemes

Main responsibilities:

Supporting our specialist groups and expert networks

• Manage the specialist groups inbox, online and phone communications, responding to queries directly or forwarding the query to relevant colleagues. Ensuring that engagement and action is resolved and carried out in a timely manner.
• Support specialist groups, and networks, in setting up and promoting events, including managing digital events via Zoom as required, and ensuring they have access to PSA’s current guidance on running meetings and events.
• Circulate updates and bulletins to specialist groups as requested by the lead trustee or CEO.
• Assist specialist groups in gaining access to, and using, the website and database (CiviCRM). Maintain oversight of the specialist groups’ section of the website, ensuring consistency and accuracy of group details are up to date and taking remedial action as required.
• Liaise with the specialist groups regarding grants/funding opportunities, as funding becomes available, including informing groups of decisions made by the trustees to bids submitted by them.
• Provide data relating to the groups as requested by MPM colleagues, or the wider team, including as part of reporting to trustees, providing data to the MPO regarding to groups’ budget allocations, and in confirming membership of prize entrants.
• Provide updates about specialist group activities, as relevant, to be included in the regular e-newsletters to members
• Liaise with the specialist groups on their involvement with the annual conference, and related tasks as required by the Events & Marketing Manager.

 Provision and development of membership services:

• Respond, and take required action, to general membership enquiries, by inbox or phone, including updating the CiviCRM database as relevant.
• Work with the Membership & Programmes Officer to ensure action is taken to resolve and respond to enquiries within 48 hours.
• Assist with monthly direct debit runs and associated database checks, particularly during busy renewal periods (1st quarter of the year).
• Contact members as required and update mailing lists for postal journals.
• Assist with data input and crosschecking records to ensure swift and speedy resolution, especially around the time of the annual conference (March/April).

Provide support with member events and conferences:

• To support, as requested, the Events & Marketing Manager, and other colleagues, in organising and executing the PSA’s Annual International Conference and other member-orientated or public events (both physical and online) throughout the year. This may include handling invitations, responses, logistics and, on occasion, providing ‘hands on’ help at the event venue or via online platforms such as Zoom - making full use of these opportunities to engage our membership.

Other duties and responsibilities:

• Fulfilling other activities, in addition to the main responsibilities above, as requested by the MPM and MPO.
• Managing the PSA’s [email protected] inbox, actioning accordingly.

• On occasion supporting colleagues in work areas outside of this job description.
• Compliance with PSA policy including absence, appraisal, health & safety, EDI and GDPR.

Capabilities & attitudes

Enjoys and is confident in dealing with members face to face, over the phone and via email

A willingness to help others, in a timely manner, through provision of information, services and assistance

Friendly and approachable team player

Confident and articulate manner to communicate at all levels, and in a variety of situations

Experience

Track record of providing excellent membership or customer services

Working in membership services in a similar learned society or professional membership body

Ability to prioritise and work on own initiative in order to meet deadlines and achieve a wide range of tasks and objectives

Strong planning, organisational and time-management abilities

Experience of dealing with a range of people in a friendly but professional and helpful manner.

Structure: this post supports the Membership & Programmes Officer, with both posts managed by the Membership & Programmes Manager. The post is based in our Head Office in Camden

Additional information: the role is part-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. The starting salary will be FTE equivalent £24,000 per annum, pro-rata for 3 days.

2. 22.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. Pro-rata of FTE equivalent 25 days’ annual holiday allowance plus bank holidays

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following a three month probationary period.

Structure: there are seven members of staff currently. This post is normally based at our offices in Camden although staff are being supported to work from home in light of the Covid-19 pandemic.

How to apply

Please submit a CV (no more than two sides of A4) and a succinct covering letter explaining why you are suited to the role by 5pm on 5th November 2021. Interviews will be held w/c 15th November. If you have not heard from us by then please assume that you have been unsuccessful.

Please also complete a PSA equal opportunities monitoring form.

Thank you for your interest in the Political Studies Association

We are looking to recruit a Membership Manager to join our growing team. The role will sit within the Social Value UK staff team, primarily within the Marketing Team, but working across the Engagement and Advocacy Teams.

About Social Value UK

Social Value UK (SVUK) is the professional body for social value and the UK’s national network for anyone interested in social value and social impact. We work with our members to increase the accounting, measuring, and managing of social value from the perspective of those affected by an organisation’s activities, through our Principles of Social Value. We believe in a world where a broader definition of value will change decision-making and ultimately decrease inequality and environmental degradation. 

To achieve our mission, SVUK provides training and assurance services, as well as hosting regular meetings and events, creating new tools and resources, and running campaigns. Through supporting and working with our members, and as a National Member Network of Social Value International, we are creating an international movement for change. 

Location 

The organisations has an office in Liverpool City Centre, but the role can be flexible on location and remote or hybrid working. You may be required to undertake national and international travel, and the role is likely to include travel to and from London. 

Hours 

This is a permanent position. 

The successful applicant will be required to work 35 hours per week. Holiday entitlement is 25 days per annum. 

Role Description

The Membership Manager is responsible for managing the individual and organisational memberships with Social Value UK, including organising membership activities, developments, and relations.  The Membership Manager reports to the CEO of Social Value UK. The Membership Manager works primarily in the Marketing Team, and secondly in the Engagement and Advocacy Teams.

Overview of Main Duties & Responsibilities

• Attract new members 
• Provide support for existing members 
• Manage and facilitate thematic social value working groups 
• Develop and facilitate regional Social Value UK networks 
• ​Online and in-person event management 

Please download the attached recruitment pack for more detail about the role's duties and responsibilities.

Personal qualities 

• Passionate about tackling inequality through changing the way society accounts for value. 
• Willing to travel (UK and occasionally overseas). 
• Compassion. 
• A sense of fun! 
• Organised
• Good at customer service
• Good communication skills
• Excellent creativity 
• Target driven 
• Good interpersonal skills

Head of Memberships & Events
Salary: £36,000 (pro rata) per annum (FTE £40,000)
Contract: Permanent, part time, 31.5 hours per week
Based: Littlemore, Oxford / home (hybrid working available)

The Berkshire, Buckinghamshire and Oxfordshire Wildlife Trust (BBOWT) runs one of the most successful membership and individual giving programmes in the Wildlife Trust movement, with over 28,000 memberships generating nearly £3m income per year.

The Head of Memberships & Events is a critical senior fundraising role, vital to securing the future of the Trust, and makes a positive impact in growing BBOWT’s membership, regular giving and mass giving income streams, alongside delivery of our large-scale events. As well as managing the memberships, marketing and events teams the post-holder can expect to be involved in the coordination of mass appeals, membership recruitment and retention, the innovative use of digital fundraising techniques, positive membership experiences, and the engagement of new and diverse audiences.

If you feel that you can take our appeals, member engagement, events and digital fundraising to the next level and you would like to help us achieve our goals of creating more nature everywhere and to enable people to take action for nature across our three counties, then we’d love to hear from you!

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing over 80 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 11.59pm on Thursday 4th November 2021.

Interviews will comprise a 2-Stage process. Stage 1 will be held via Zoom on 16 November 2021. Those invited to Stage 2 will be required to attend a further interview on 22 November 2021.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job description and complete your application.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

TPP are delighted to be working with a global member society for investment professionals to recruit a Membership Engagement Manager on a permanent contract.

This organisation offers flexibility around hybrid working.

The Membership Engagement Manager role is a brand new position created with the purpose of establishing a personalised end-to-end experience for members of the society.

You will be joining the organisation at an exciting time, being at the forefront of delivering the society's new personalised approach to membership and helping to shape the membership engagement strategy.

Your role as the Membership Engagement Manager will involve speaking to members to understand their needs, and developing and implementing a programme of member engagement activities to increase member participation and retention, with a specific focus on members in the first two years of their membership.

This role will suit someone who enjoys creating and implementing new ideas, and working in collaboration with the members, stakeholders, and colleagues to deliver strategic aims.

What you'll need for this role:
*Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
*Ability to both develop strategies and implement them
*Fantastic communicator with the ability to seamlessly connect people
*Ability to simplify complex technical information and effectively promote a value proposition
*To be highly organised and solution-focussed

If this exciting role is of interest please get in touch for a detail job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Full time, permanent post

£27,116 - £31,406 per annum

Christ’s College is seeking applications for the full time, permanent post of Fundraising (Development) Officer to support the work of the Development team.  The Development team is responsible for fundraising and alumni relations for the College.  This is an exciting opportunity to be involved in annual fund and legacy activities and work within a well-established, successful team. 

The primary role of this post is to manage the College’s annual fund activity, including the annual Telephone Campaign and Giving Day, and to run the legacy programme.

The Fundraising (Development Officer) works closely with all members of the team, and will also be expected to build excellent working relationships with staff in other College departments, the Master, Fellows and students within the College, alumni around the world, Cambridge in America and the University’s Development and Alumni Relations Office.

The post requires some out-of-hours working so the ability to be flexible is important.

Key responsibilities:

• Management of the annual Telephone Campaign, alongside the Senior Development Officer;
• Running other annual fund initiatives, such as a Giving Day, direct mail and email fundraising, to complement the Telephone Campaign;
• Working with the Development Assistant on pledge chasing, including renewal of completed pledges;
• Running the Christ’s College Fisher Society (legacy programme);
• Working on fundraising and stewardship publications, and writing articles for The Magazine and Pieces where appropriate;
• Working with other members of the team on stewardship of donors;
• Working with the Alumni Communications Officer to maximise the fundraising impact of social media;
• Organising fundraising and cultivation events as required;
• Representing the College at events;
• Updating the fundraising-related webpages;
• Supporting the work of other members of the team as appropriate;
• Other work as determined by the Development Director.

Hours: Full time, Permanent, 35 hours a week, including some evenings and weekends

Location: Combination of bpf’s offices at 37 Mapesbury Road, Kilburn, London NW2 and homeworking

We are working in partnership with the British Psychotherapy Foundation, one of the largest psychotherapy training and membership organisations in Europe.  With around 550 members, they work to ensure that the benefits of psychotherapy are available to as many people who need it as possible.  

The charity is seeking a Training & Membership Director to lead the strategic development of bpf’s overall training and educational provision, and its membership offering, in order to provide and integrated and expanded educational offer and increase the organisation’s appeal and relevance to a wider and more diverse audience.

The successful candidate must be able to demonstrate:

• Strong experience in clinical practice OR research OR academic study in the field of psychoanalytic or Jungian psychotherapy
• Experience in the planning, design and delivery of education and training courses aimed at professional audiences, together with good knowledge of modern principles and practices involved in the management and governance of professional programmes, including selection and assessment processes
• Good experience of identifying new business opportunities, writing business cases, and devising and implementing new initiatives to achieve income growth
• Strong understanding of the ethos and culture of a professional training and membership body, together with knowledge of strategies and techniques suitable for developing innovative ways to build member recruitment, engagement and retention

We are seeking an individual with successful leadership experience, with good financial acumen, attention to detail and the ability to engage and influence stakeholders.  The successful candidate will be highly organised, able to prioritise workloads, with excellent project management skills, strong strategic thinking and excellent problem-solving skills.

For more information, please contact Adam Stacey, Executive Director, Charisma Charity Recruitment.  Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications:  9 November 2021

Interview date:  w/c 22 November

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for a Membership Engagement Coordinator to join our team. This role is based at the DEBRA Head Office in Bracknell, Berkshire.

About the Membership Engagement Coordinator

• To increase effective engagement with the EB community, ensuring members feel informed, valued, and listened to.
• To enable DEBRA to better understand the needs of the EB community.
• To ensure the EB community are at the centre of DEBRA’s charitable activity, by empowering a strong member voice.
• To increase members connections with DEBRA and other people living with EB, encouraging peer to peer support, and sharing of lived experiences.

What we’re looking for in Membership Engagement Coordinator

EB Community Engagement

• Develop a strong engagement strategy of diverse and inclusive initiatives, empowering members of the EB community to connect and to have a voice.
• Work with the membership manager to increase the number of members.
• Prepare and facilitate workshops, member panels, surveys, and presentations.
• Gather the views and levels of service satisfaction of DEBRA members.
• Facilitate member involvement in the development of and improvement of services and support available.
• Increase the volume and manage member involvement in providing case stories, volunteering, and undertaking ‘Ambassador’ roles.
• Facilitate individuals across the EB community to network through membership activities, events, on-line and informal contacts.

Reporting

• Record and measure outcomes of engagement initiatives.
• Report on the impact of key outputs of charitable activities making a difference to the EB Community.
• Report on opportunities for developments/priorities in charitable activities.
• Report to the EB community in relation to engagement initiatives.

Service and Communication

• Act as the first point of contact for members of the EB community with general enquiries, providing information or signposting as required.
• Act as the first point of contact to other directorates when members stories are required.
• Manage and record member compliments, feedback, and complaints.
• Work with colleagues to ensure information to members is presented in an appropriate and engaging manner.
• Produce articles and marketing materials to support member engagement and internal awareness of membership engagement.

Administration and management

• Facilitate/ support members in DEBRA ‘Ambassador’ roles.
• Maintain and manage the portfolio of member case stories.
• Maintain a register of members who are interested in supporting DEBRA’s work.
• Produce clear policies and procedures for engagement initiatives.
• Undertake and manage risk assessments for engagement initiatives.
• Assist with communication/mailing lists of EB community members.

Miscellaneous

• To attend meetings and events, as necessary.
• To work as a team member as part of the overall organisation.
• To ensure that all working practices comply within DEBRA policy, Health and Safety legislation and always maintain confidentiality.
• To carry out any other duties as requested by the Membership Manager or Director.

Key skills we are looking for:

• Passionate about making a difference to people’s lives.
• Understands and values the needs of a diverse community.
• Ability to be flexible to accommodate occasional evening/weekend work.
• Ability to travel independently as required to events/meetings.
• A willingness to gain expertise in EB.
• Collaborative working with others in a team to achieve shared objectives
• Data recording, analysis and report writing
• Collation of service and satisfaction levels
• Delivering to deadlines and working flexibly with changing priorities
• Presentation skills
• Negotiation skills
• A genuine interest in promoting equality, diversity, and inclusion. and be passionate about community engagement
• Demonstrates empathy
• Ability to research and generate new initiatives
• Achievement oriented – a pro-active approach with the ability to meet challenging targets and overcome obstacles.
• Accuracy and attention to detail.
• Excellent interpersonal skills
• IT Literate, including ability to use Microsoft office and databases.
• Adaptability – openness to new ideas and ability to prioritise conflicting demands.
• Positive disposition and self-motivation with the ability to work independently and as part of a team.
• Highly organised.

About us

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

The worth of every activity at DEBRA is assessed by the impact it has to improve the quality of life for those in the EB community, a group of 5000+ people in the UK who have the genetic skin condition EB.  For over 40 years, the charity DEBRA has been providing care and funding research to try to cure this devastating condition.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Membership Engagement Coordinator please click ‘apply’ today – don’t miss out, we’d love to hear from you!