Are you determined to make positive change and help develop a truly inclusive culture?

The National Lottery Community Fund is committed to being fair, diverse and inclusive both internally and externally.  This role of Equity, Diversity and Inclusion (EDI) Manager sits within our People Team and reports into our Deputy Director of People.  This role is critical in helping us achieve our overall EDI strategy by working with the Senior Management Team, Colleague Networks and key stakeholders across the organisation.

We require somebody who has a strong understanding and professional knowledge of how to deliver an ED&I strategy, working with colleagues in the People Team to deliver a programme of activity to achieve positive change. 

Responsibilities will include:

• Supporting the delivery of the people-related actions in the Fund-wide Fairness and Inclusion Strategy and a broader culture change, helping us to be an even greater place to work
• Identifying & developing key workstreams, policies and activities to achieve positive impact and change
• Providing expertise and guidance to improve and enhance our processes, recruitment and retention strategies
• Working with external bodies to benchmark progress, ensure best practice and keep up to date on latest developments in research and thinking
• Working closely with our Learning & Development team to develop a suitable EDI learning offer
• Listen, coach, challenge and influencing a wide range of stakeholders in a complex environment

Essential Criteria

• A credible subject matter expert in the field of fairness & inclusion with recent experience of successfully delivering EDI related activity
• Knowledge of equality legislation and best practice and working knowledge of the Public Sector Equality duty
• Evidence of managing and delivering a complex project

Desirable Criteria

• Proactive decision making and problem-solving, using and analysing data
• Ability to use initiative and work autonomously
• Ability to drive change, and take others with you
• Excellent communication and stakeholder management skills, ability to challenge, support and influence multiple stakeholders at all levels

For you

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

Equal Opportunities

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds.  As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

We are also proud to be a Stonewall Diversity Champion, supporting our commitment to being a great place to work for LGBT+ staff.

We have a London office, with options for flexible working as we introduce a hybrid pattern of working.

About Bank Workers Charity (BWC)

The Bank Workers Charity is an occupational benevolent organisation that supports individuals and their families who are in real need. We offer independent advice, guidance, case management and grant giving for people encountering a wide range of challenges including financial, health, housing and wellbeing issues.  There is a growing need for our services and each year we’re supporting thousands of clients through our expert Helpline team and online resources. 

About the Role

We’ve made a significant investment in digital technology, including a Sitecore-based website and a new Salesforce CRM (due to go live in the autumn). We’re now seeking a Digital Delivery Manager to manage these functions, and help us realise our aspirations for enhanced service delivery.                                                         

As our Digital Delivery Manager you’ll be responsible for our digital plan. You’ll work closely with BWC staff to develop and deploy new business processes, monitor the digital budget, and be the point of contact for our digital suppliers and agencies. You’ll also have a specific personal responsibility for our website, liaising with our marketing and content specialists, and briefing our development partner.

About You

Our ideal candidate will blend an ability to see the bigger picture with pragmatic project management skills, and some general management experience.

What we Offer

In return you will receive a competitive salary, along with a range of benefits, which include:

• 30 days holiday plus statutory bank holidays
• Up to 13% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme
• Flexible Working

To apply please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement, outlining how your experience meets the criteria set out in the person specification.

Closing Date: Monday 1st November 2021 at 9am

Network Development Manager

Full-time, with part-time (4 days and/or term-time) considered for the right candidate

About Challenge Partners

Who we are: Challenge Partners is a practitioner-led education charity that enables collaboration and challenge between schools to enhance the life chances of all children, especially the most disadvantaged.

How we do it: The Challenge Partners central team works closely with school leaders and other education professionals to facilitate a variety of programmes and networks for schools in our partnership. We ensure the knowledge and skills of the best in our network are available to everyone, reducing the variability in education provision whilst improving the performance of all schools, leaders, and pupils in the partnership.

Our team: We are a small, but growing, team of around 25 people. We are dedicated to working hard for our schools whilst enjoying what we do and who we work with. You will be working in a friendly and dynamic group with backgrounds in education, the wider social enterprise and charity sector, and the corporate world. The majority of roles are school-facing, and team members work closely with leaders in our schools to generate and refine ideas and create maximum value for the network.

Job Purpose

This is an exciting role in which you will play a key role in driving the ambitious next phase of growth and development in our network, taking Challenge Partners into new parts of the country where we can make a difference. You will work closely with the Head of Network Development to devise, project manage and execute a tactical growth strategy, and with our Marketing and Communications Executive to devise and execute high impact sales and marketing plans that will result in accelerated growth of our partnership.

We are looking for an experienced sales professional, preferably with experience of working across sales and marketing functions in a membership organisation or charity.  Experience of working in or serving schools in England would be ideal. Applications from candidates without this will be considered if they can demonstrate how they would quickly build credibility with school and trust leaders.

Business Development

• Work with the Head of Network Development to devise and implement sales plans that align with our ambitious growth strategy
• Identify key prospects, develop effective approaches to engage potential new school and trust leaders in our offer
• Broker meetings between Challenge Partners’ senior staff and advocates with school and trust leaders
• Keep the CRM updated with all relationships, meetings and developments, project managing lead conversions and supporting through proposal to contracting
• Represent Challenge Partners externally at prospecting meetings and events

• Build and grow good relationships with school and trust leaders to develop a wide network of contacts, continually growing and developing our leads

Sales management, use of data and reporting

• Support development of our CRM for excellence in account management working with our  Data and Impact Assistant to implement enhancements to Salesforce
• Develop and refine tools, processes and resources to enable high volume sales with repeatable processes, collaborating with the Marketing and Communications Executive to introduce greater automation and use of metrics to inform strategy
• Provide regular reports with monthly KPIs and data across sales pipeline, lead conversion and customer care

Marketing Insights and Activity

• Gather customer insights throughout the year to enable us to refine our partnership offer, improve retention and inform sales and marketing (e.g. surveys, focus groups)
• Help shape our marketing strategy, aligned to our sales plan and growth strategy. Ensure agreement on key activities and responsibilities with the Head of Knowledge Exchange and Engagement and Head of Network Development
• Provide curated information on  programmes, networks and hubs for content marketing and help to create marketing assets

Person Specification

Minimum of 3 years experience of business development and /or sales is preferred. Specific skills and attitudes we are looking for include:

• Commitment to our mission and values
• An externally focused and proactive attitude, with the energy and passion to engage people and excite them in Challenge Partners
• Great presentation skills and excellent verbal and written communication skills
• The ability to move seamlessly between strategic thinking and operational delivery and do both
• Proven sales track record or experience of business development
• Project management experience and confidence in using a CRM system
• Strong interpersonal and influencing skills, with the ability to form positive relationships with colleagues and school leaders from a range of backgrounds

Personal Characteristics:

Our team is very important to us, and we are looking for someone who shares our key values:

● Excellence- we are always looking for ways to improve because we are determined to achieve the best for every child, teacher and leader.

● Equity- we treat each other fairly, with trust, care and respect. We seek the best for every child, and know that those who have the least, need our combined expertise the most.

● Courageous leadership- we speak up and take responsibility for all children, making sure that we do not harm others in doing our best for our own schools

● Challenge- We expect the best of ourselves and each other, and value challenge which helps us improve

● Collaboration- We listen to, share with and learn from each other, developing our practice together so that every child benefits from our combined wisdom and creativity

● Innovation- We use and generate research, we innovate with discipline and evaluate intelligently in pursuit of better outcomes for all children, especially the most disadvantaged.

Benefits of working for Challenge Partners

● 25 days of paid holiday per year

● An employer contributed pension - matched up to 5% of your own contribution

● Private health insurance

● Flexible working hours, involving remote and office work as well as in-person attendance at events around the country

● A supportive and friendly team

● A chance to make a real difference to educational outcomes

Salary

£35,000 - £40,000

How to apply and our recruitment process

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Our approach is to use blind shortlisting in accordance with best practice.

Applications are welcomed from individuals who would like to work part-time (minimum 4 days a week and/or term-time), job-share, flexibly or on secondment.

If you would like to be a part of our team, then please apply via Charity Job no later than midnight on Tuesday 2 November providing:

● A CV of no more than two pages which includes your current salary

● A statement of no more than two pages demonstrating how you meet the requirements of the role and the person specification

Please note that we will disregard your application if we do not receive a CV and role-specific cover letter.

Appointment will be dependent on receipt of satisfactory references and completing a DBS check.

Please state in your covering email whether you wish to apply full-time, part-time, job-share, flexible working or on secondment.

Next Steps:

Shortlisted candidates will be invited to telephone interviews on Friday 5 November.

Successful candidates will then be invited to final interviews on Tuesday 9 November.

You should also notify us if you have any issues with the proposed timeline.

Head of Memberships & Events
Salary: £36,000 (pro rata) per annum (FTE £40,000)
Contract: Permanent, part time, 31.5 hours per week
Based: Littlemore, Oxford / home (hybrid working available)

The Berkshire, Buckinghamshire and Oxfordshire Wildlife Trust (BBOWT) runs one of the most successful membership and individual giving programmes in the Wildlife Trust movement, with over 28,000 memberships generating nearly £3m income per year.

The Head of Memberships & Events is a critical senior fundraising role, vital to securing the future of the Trust, and makes a positive impact in growing BBOWT’s membership, regular giving and mass giving income streams, alongside delivery of our large-scale events. As well as managing the memberships, marketing and events teams the post-holder can expect to be involved in the coordination of mass appeals, membership recruitment and retention, the innovative use of digital fundraising techniques, positive membership experiences, and the engagement of new and diverse audiences.

If you feel that you can take our appeals, member engagement, events and digital fundraising to the next level and you would like to help us achieve our goals of creating more nature everywhere and to enable people to take action for nature across our three counties, then we’d love to hear from you!

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing over 80 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 11.59pm on Thursday 4th November 2021.

Interviews will comprise a 2-Stage process. Stage 1 will be held via Zoom on 16 November 2021. Those invited to Stage 2 will be required to attend a further interview on 22 November 2021.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job description and complete your application.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

Job Purpose:

1. To provide front-line support to the Political Studies Association’s specialist groups
2. To provide front-line service responding to enquiries by current and prospective members
3. To support the Membership & Programmes Manager and Membership & Programmes Officer in fulfilling the requirements of the various PSA membership schemes

Main responsibilities:

Supporting our specialist groups and expert networks

• Manage the specialist groups inbox, online and phone communications, responding to queries directly or forwarding the query to relevant colleagues. Ensuring that engagement and action is resolved and carried out in a timely manner.
• Support specialist groups, and networks, in setting up and promoting events, including managing digital events via Zoom as required, and ensuring they have access to PSA’s current guidance on running meetings and events.
• Circulate updates and bulletins to specialist groups as requested by the lead trustee or CEO.
• Assist specialist groups in gaining access to, and using, the website and database (CiviCRM). Maintain oversight of the specialist groups’ section of the website, ensuring consistency and accuracy of group details are up to date and taking remedial action as required.
• Liaise with the specialist groups regarding grants/funding opportunities, as funding becomes available, including informing groups of decisions made by the trustees to bids submitted by them.
• Provide data relating to the groups as requested by MPM colleagues, or the wider team, including as part of reporting to trustees, providing data to the MPO regarding to groups’ budget allocations, and in confirming membership of prize entrants.
• Provide updates about specialist group activities, as relevant, to be included in the regular e-newsletters to members
• Liaise with the specialist groups on their involvement with the annual conference, and related tasks as required by the Events & Marketing Manager.

 Provision and development of membership services:

• Respond, and take required action, to general membership enquiries, by inbox or phone, including updating the CiviCRM database as relevant.
• Work with the Membership & Programmes Officer to ensure action is taken to resolve and respond to enquiries within 48 hours.
• Assist with monthly direct debit runs and associated database checks, particularly during busy renewal periods (1st quarter of the year).
• Contact members as required and update mailing lists for postal journals.
• Assist with data input and crosschecking records to ensure swift and speedy resolution, especially around the time of the annual conference (March/April).

Provide support with member events and conferences:

• To support, as requested, the Events & Marketing Manager, and other colleagues, in organising and executing the PSA’s Annual International Conference and other member-orientated or public events (both physical and online) throughout the year. This may include handling invitations, responses, logistics and, on occasion, providing ‘hands on’ help at the event venue or via online platforms such as Zoom - making full use of these opportunities to engage our membership.

Other duties and responsibilities:

• Fulfilling other activities, in addition to the main responsibilities above, as requested by the MPM and MPO.
• Managing the PSA’s [email protected] inbox, actioning accordingly.

• On occasion supporting colleagues in work areas outside of this job description.
• Compliance with PSA policy including absence, appraisal, health & safety, EDI and GDPR.

Capabilities & attitudes

Enjoys and is confident in dealing with members face to face, over the phone and via email

A willingness to help others, in a timely manner, through provision of information, services and assistance

Friendly and approachable team player

Confident and articulate manner to communicate at all levels, and in a variety of situations

Experience

Track record of providing excellent membership or customer services

Working in membership services in a similar learned society or professional membership body

Ability to prioritise and work on own initiative in order to meet deadlines and achieve a wide range of tasks and objectives

Strong planning, organisational and time-management abilities

Experience of dealing with a range of people in a friendly but professional and helpful manner.

Structure: this post supports the Membership & Programmes Officer, with both posts managed by the Membership & Programmes Manager. The post is based in our Head Office in Camden

Additional information: the role is part-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. The starting salary will be FTE equivalent £24,000 per annum, pro-rata for 3 days.

2. 22.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.

3. Pro-rata of FTE equivalent 25 days’ annual holiday allowance plus bank holidays

4. Employer contribution to pension (10% for employee contribution of 5% of salary) following a three month probationary period.

Structure: there are seven members of staff currently. This post is normally based at our offices in Camden although staff are being supported to work from home in light of the Covid-19 pandemic.

How to apply

Please submit a CV (no more than two sides of A4) and a succinct covering letter explaining why you are suited to the role by 5pm on 5th November 2021. Interviews will be held w/c 15th November. If you have not heard from us by then please assume that you have been unsuccessful.

Please also complete a PSA equal opportunities monitoring form.

Thank you for your interest in the Political Studies Association

Job Title:  Engagement Manager (Scottish Borders)
Role Reports To: Delivery Leader
Direct Reports: None
Job Family:  3 – £24,000 FTC until 31st March 2022
Department: Delivery
Full time role  - 35 hours 

Overview

Volunteering Matters is a national volunteering and social change charity. We use the unique power of volunteering to resolve some of the UK’s most pressing social issues.  In collaboration with local authorities, we have created a programme to support improvement in services for care experienced young people.

The system of public, private and third sector providers across a range of local services tend to be designed for people who are able to engage with little or no support.  People of all ages have barriers to engaging in services and care experienced young people can have more barriers than most.  For care experienced young people, whilst they have talent and potential, they face some of the starkest outcomes of any group in society given their additional barriers, and a legacy of discrimination, oppression, and a lack of access to resources and opportunities.

What is the problem we are trying to solve? Despite the challenges, there is a considerable growing consensus and momentum around the idea that care experienced young people cannot rely on services and infrastructure that have been designed without their input or have not been specifically designed with their needs in mind.

By making use of the Scottish Approach to Service Design and supporting No One Left Behind Principles, we therefore want to give care experienced young people a voice and an opportunity to influence change by involving them in the design of services and opportunities, providing them a platform to have their voices heard.

Role Purpose

As our Engagement Manager working in the Scottish Borders, you will work closely with care experienced young people to empower them to have a voice and to support them to identify and review referral pathways within the local authority.  You will provide an independent and improvement-orientated framework to self-assess services relating to care experienced people.

The ambition is then to co-design necessary services to fill gaps, providing a supported pathway for care experienced young people on their journey to sustainable fair work.  Finally, we hope to support in re-orientating existing structures, services, commissioning frameworks and pathways to enable improvement whilst offering peer support and learning opportunities for all areas under review.

The role involves working closely in collaboration with local services and within local governance and with the Improvement Service to make positive change.  This programme is currently operating in three local authorities in Scotland – Clackmannanshire, Scottish Borders and Dumfries and Galloway, so there will be opportunities for shared learning and peer support.

Key Duties & Responsibilities

• Collaborate with local authority to identify the appropriate and relevant departments and services requiring auditing and review
• You will attract, recruit and support care experienced young people to undertake an audit of pathways and services. Undertaking surveys, observations, questionnaires, and focus groups
• You will work closely with these individuals to identify the current processes and procedures within the relevant services and complete a mapping exercise to what the “exiting care” journey looks like for all care experienced young people
• Together with the young people, you will identify the existing interventions and their effectiveness against the improvement plan
• Create networks and conversations which enable local authorities to learn from care experienced individuals and families and develop collaborative learning opportunities
• You will develop evidence-based findings and recommendations and present back to decision makers to take the first steps of changing the lives of care experienced young people
• Recognise the confidential and sensitive nature of personal information relating to children, young people, and families and how this should be communicated, used, published, shared, recorded, and handled appropriately
• Contribute to the wider Volunteering Matters team, always upholding our values
• Establish and maintain effective working relationships and communication lines with colleagues, volunteers, young people, families, partners, and others
• Administration tasks including maintaining up- to- date, effective and accessible records and the use of Microsoft Office and other software packages

PERSON SPECIFICATION

Skills

• A strong passion and commitment to volunteering, our organisational values and flexible working strategy
• Excellent communication and facilitation skills with a strong ability to influence and motivate others
• Excellent people skills, including being able to develop professional and effective relationships with a range of stakeholders
• Excellent organisational and time management skills, including the ability to plan effectively
• Self-motivated, ability to work on own initiative, ability to multi-task, an approachable manner, team player and sound judgement skills
• Excellent administration and IT skills, including the use of Office 365 and Microsoft Teams

Experience

• Awareness and understanding of effectively supporting care experienced young people or families
• Experience in identifying and delivering effective change
• Effective teamwork including building effective relationships with internal and external partners
• Experience of group facilitation/ running activities or events to engage children, young people and families
• Volunteer Management
• Child Protection/Adult Protection and Safeguarding process and policies
• Experience of achieving ambitious goals and targets, completing a high standard of work to meet successful outcomes

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications

Other

The post will be home based however given the nature of this role you will be expected to work within the local community and be available to regularly engage with care experienced young people in a setting they feel most comfortable with.

Internet access to enable remote working is a requirement.  IT equipment and infrastructure will be supplied. Post Covid-19 and in accordance with any social distancing guidelines there may be an expectation to travel across Scotland to engage with colleagues, volunteers and beneficiaries.

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

 Our Values & Ways of Working

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values:
Empowering, Inclusive, Compassionate, Positive & Straightforward.

To apply please visit our website 

STRATEGIC EVIDENCE ENGAGEMENT MANAGER  

Salary: Circa £33,000 per annum

Location: Stratford, London with high-flex 

Contract length: Permanent

Closing date: Thursday 28th October 2021, 23:55

Are you a self-motivated and sharp minded individual with excellent skills and experience in developing accurate, engaging content for different audiences that can help us beat cancer? 

Why we need you 

We have an exciting opportunity for you to join us in our work to drive evidence-based changes to policy and practice. As a Strategic Evidence Engagement Manager you will play a key role in channelling evidence and insight into a range of teams and developing impactful, evidence-based content for a range of audiences and uses, facilitating the adoption of evidence into policy and practice and securing better outcomes for patients.

What will I be doing?  

Make an impact every day by… 

• Working with evidence and research-focused colleagues in the Strategic Evidence Team, drawing out the key facts and insights and developing engaging evidence briefs for use by internal, and sometimes external, teams 

• Being proactive in developing accurate, engaging and impactful content for different audiences, particularly health professionals and commissioners and planners, to drive evidence into practice 

• Building and maintaining positive working relationships with a range of internal stakeholders

• Self-motivated in championing the use of evidence to inform decision-making and content development 

What skills are you looking for? 

You’ll be able to bring to the role… 

• Ability to write, edit and proof copy to the highest standard while taking into account the requirements of the audience, health and political landscape 

• Excellent verbal communication skills with the ability to present complex quantitative and qualitative information 

• Ability to work with ambiguity and complexity while continuing to drive progress 

• Strong expertise in health / public health

• Excellent influencing and negotiation skills 

• Strong experience of successfully working with multiple stakeholders, both internally and externally 

• Strong planning and organisational skills, with the ability to work well under pressure and meet tight deadlines.

What will I gain? 

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately, you’ll know that you’ll be changing lives through your work.  

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years. 

Hours: Full time, Permanent, 35 hours a week, including some evenings and weekends

Location: Combination of bpf’s offices at 37 Mapesbury Road, Kilburn, London NW2 and homeworking

We are working in partnership with the British Psychotherapy Foundation, one of the largest psychotherapy training and membership organisations in Europe.  With around 550 members, they work to ensure that the benefits of psychotherapy are available to as many people who need it as possible.  

The charity is seeking a Training & Membership Director to lead the strategic development of bpf’s overall training and educational provision, and its membership offering, in order to provide and integrated and expanded educational offer and increase the organisation’s appeal and relevance to a wider and more diverse audience.

The successful candidate must be able to demonstrate:

• Strong experience in clinical practice OR research OR academic study in the field of psychoanalytic or Jungian psychotherapy
• Experience in the planning, design and delivery of education and training courses aimed at professional audiences, together with good knowledge of modern principles and practices involved in the management and governance of professional programmes, including selection and assessment processes
• Good experience of identifying new business opportunities, writing business cases, and devising and implementing new initiatives to achieve income growth
• Strong understanding of the ethos and culture of a professional training and membership body, together with knowledge of strategies and techniques suitable for developing innovative ways to build member recruitment, engagement and retention

We are seeking an individual with successful leadership experience, with good financial acumen, attention to detail and the ability to engage and influence stakeholders.  The successful candidate will be highly organised, able to prioritise workloads, with excellent project management skills, strong strategic thinking and excellent problem-solving skills.

For more information, please contact Adam Stacey, Executive Director, Charisma Charity Recruitment.  Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date for applications:  9 November 2021

Interview date:  w/c 22 November

ABOUT CASE  

CASE is a global education not-for-profit membership association that advances education to transform lives and society.  Advancing education in over 3,600 member institutions, CASE has more than 85,000 individual members in 82 countries.    

Headquartered in Washington D.C., CASE works across all continents from its offices in London, Singapore and Mexico City and seeks to achieve a seamless experience for all its communities: particularly its members, volunteers, and staff.  Its new strategic plan seeks to make CASE truly global.  Working together across time zones and borders, CASE staff in all offices seek to make this ambitious One CASE aspiration a reality.     

The Council for Advancement and Support of Education is the global not-for-profit membership based association dedicated to educational advancement—alumni relations, communications, development, marketing, and advancement services—who share the goal of championing education to transform lives and society.

To fulfill their missions and to meet both individual and societal needs, colleges, universities and independent schools rely on-and therefore must foster the good will, active involvement, informed advocacy and enduring support of alumni, donors, prospective students, parents, government officials, community leaders, corporate executives, foundation officers and other external constituencies.

OVERVIEW

Job Title: Membership Officer
Reports to: Head of Membership and Volunteer Engagement
Salary Band: £23,000 - £26,000 
Contract: Permanent contract with a probationary period of three months.

Hours of work: 37.5 hours per week, but occasional extra hours required (to support delivery of programming). The pattern of hours may vary according to operational needs but start and finish times can be flexible in line with CASE’s alternate working arrangement policy. Generally, work will be carried out between the hours of 9.00-17.30.

CASE operates an Alternative Work Arrangements (AWA) policy, this provides flexible option working arrangements that help meet the challenges of balancing work and personal life while contributing actively to the priorities of CASE’s mission and elevating staff collaboration in a global workplace.

Location: The CASE Europe office is on Artillery Lane in Central London. The role will commence as remote and there will be flexible arrangements made when a return to the office is possible. In person conferences are held in the UK and Europe and some overseas travel will be required (when permitted and considered safe for staff and participants).

Please note currently during COVID-19, most CASE employees are working on a fully remote basis. A return to the office plan will be implemented from October.

Pension: Contributory pension available.
Holiday: 20 days per annum, plus statutory holidays and when the office closes between Christmas and New Year.

ABOUT THE ROLE

Position Purpose: 

The Membership Officer (Europe) provides organisational and administrative support to the CASE membership team in the Europe region, ensuring excellent customer service and delivery of outstanding membership benefits. The Membership Officer is first point of contact to all CASE members in Europe and liaison between several colleagues within CASE’s global team as well as external stakeholders is key to coordinate membership services and engagement across teams and projects.

Duties and Responsibilities: 

• Coordinate the administrative processes for all membership applications and renewals in Europe and Africa regions, including grace-chasing, maintenance of accurate membership records in Personify, promotion of new membership products through membership marketing campaigns and financial processes.
• In collaboration with the Membership Manager, coordinate membership onboarding and engagement for members in Europe and Africa regions, including hosting the monthly regional membership benefits webinar.
• Support the Head of Membership and Volunteer Engagement with implementing the member engagement, retention and acquisition strategies – to meet regional KPIs.
• Assist the Membership Manager and Head of Membership and Volunteer Engagement in enhancing CASE membership products, resources and services to the educational advancement community.
• Under the OneCASE structure, collaborate with the global membership team to improve organisational processes to optimise CASE membership services.
• Collaborate with CASE teams to promote membership at regional conferences and as part of other events and content.
• Work with MarComms colleagues to coordinate membership marketing and communications, including providing up to date mailing lists and gathering intelligence (e.g. feedback) form members in the region.
• Provide reports on membership figures for Europe and Africa regions.
• Act as first point of contact for members and provide excellent customer service for all enquiries.
• Establish and maintain effective working relationships with stakeholders.
• Any other duties as assigned by the Head of Membership and Volunteer Engagement.
• Support Executive Director with preparation for CASE Council in Europe and CASE Cabinet meetings and stewardship of Council and Cabinet members.
• Update Council and Cabinet communities on the web as necessary.
• Support Executive Director with the stewardship of volunteers in the Europe region, including CASE Laureates.

Person Specification:
At CASE we value professional excellence, integrity and respect for our community of volunteers and staff as partners, stakeholders and leaders. We are committed, in all that we do, to be collaborative, inclusive and embracing of diversity. Therefore we are looking for a Membership Officer with the below qualifications, experience and attitude.

Key Qualifications & Experience:
• Educated to degree level.
• Demonstrable administrative experience and proven track record of customer service.
• Ability to understand and work with people of a variety of different cultures.
• Strong organisational skills and detail oriented with concern for accuracy.
• Excellent oral and written communication skills, interpersonal skills and the ability to communicate effectively with people at all levels, both internally and with external contacts.
• Excellent time management and prioritisation skills
• Ability to work accurately with financial and numerical data, including experience of using spreadsheets to maintain and monitor financial information.
• High comfort level with IT systems and good working knowledge of Microsoft Office Suite (including Access), Outlook and Database Management.
• Interest and commitment to the work of CASE.

Desirable Skills:
• Fluency and competency in European languages.
• Ability to build and maintain sustainable relationships with various stakeholders.
• Creative and innovative approach to work
• Ability to take a task from the start to completion working on own initiative.

Attitude:
• Demonstrable interest in education and for the mission of CASE.
• Strong commercial, market-led approach.
• Friendly but robust manner.
• Ability to work as part of a small team and on own initiative.
• A flexible approach to work with ability to work outside of office hours on occasion (e.g. at
conferences over weekends).
• Confident professional personality to manage yourself, others and projects to a high standard of
excellence and respective to the organization’s goals.
 

Complementary information:

CASE Europe is committed to maintaining a work environment that is free of discrimination based on the grounds of race, religion or political beliefs, ethnic or national origin, gender, age, marital status, sexuality, disability or any other legally protected status. Each member of staff is obliged to adhere to this policy.
All positions at CASE are offered subject to the receipt of satisfactory references and all applicants must have the right to work in the United Kingdom.
To apply for this position please send a cover letter along with a CV. Application closes on October 22nd, interviews will be held virtually the following weeks.

 

Harris Hill are delighted to be supporting Consumers International in their search for a Part Time Global Communications and Membership Lead.

The organisation:

Consumers International is the only global membership organisation for consumer groups around the world, bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers everywhere.

They work with their members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. Representing and empowering consumers, they are their voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services. Their work shapes the future for consumers in food, finance, energy, mobility, sustainable consumption and more.

The role:

As Global Communications and Membership Lead you will drive the development of Consumers International's voice - ensuring the development and delivery of integrated, targeted, insightful and relevant communications to all stakeholders.

You will build recognition of Consumers International and its reputation around their Change Agenda and, through excellent communications, support long-term, trusted engagement with it's Members and stakeholders.

You will adapt quickly and enjoy building and innovating in an entrepreneurial environment as the organisation implements their new strategy.

You will also support regular outreach to the organisation's global network of Members with insight, building a calendar of global connection points through the year.

The ideal candidate will have:

- Solid communications, brand and media experience

- Experience developing and delivering successful communications strategy

- Previous advocacy communications experience

- A tack record of managing multiple complex stakeholder relationships successfully

- Solid experience advising SLT on Communications

- Ability to produce accurate, inspiring and relevant copy

If you are a passionate senior communications professional keen for their next challenge in a senior role at an organisation in an impressive growth stage with endless potential this could be the role for you!

Location: Home Based with regular travel to London Office

Salary: £70,000 FTE

Contract: Part Time 2.5-3 days a week, Permanent

To find out more please email a copy of your CV to [email protected] .

Closing date: This role will firmly close Friday 29 th October at 5.00pm.

Please be aware only successful candidates will be contacted.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

MANAGER

£24,000 per annum inc. LW (FTE £40,000)

for 21 hours/week plus 3% contributory pension

We are a small, active community association serving the diverse population of West Hampstead in the London Borough of Camden.

We are seeking an energetic and motivated Manager to lead us in the next phase of our development.

This post will suit an outgoing person, with the drive to take on the challenge of developing the services and activities of our Community Association, raising funds, and extending cooperation with other organisations in the area. We want someone with experience of fundraising, good management, communication and networking skills, and used to working at community level.

The Covid disruption has resulted in trying out new ways of delivering our services e.g., online classes, telephone befriending. The organisation is now in a strong place for the next stage of its development  Fundraising from trusts and charities, particularly for core costs and new projects, will therefore continue to be a crucial part of this post in order to put the organisation on a strong financial base while continuing to meet its aim of ‘bringing the local community together’

The Manager is supported by a Centre Administrator, responsible for the day-to-day management of the Association and Community Centre, and administration of the classes and activities that take place. Two part-time staff and sessional workers deliver services for children and older people. The Manager also has the back-up of a range of part-time sessional staff to run activities, a team of volunteers, and committed and supportive trustees.

The Manager’s 21 hours can be worked over three to four days a week; some flexibility will be required, including occasional evening and weekend working.

Closing date: 5pm Monday 25 October 2021

Interviews: Friday 5 November 2021

We are committed to welcoming people from the widest possible diversity of background, culture and experience.

CAWH is based at West Hampstead Community Centre,

17 Dornfell St, NW6 1QN

Harris Hill are delighted to be supporting an established disability charity in their search for an Engagement & Membership Coordinator.

The charity has been championing the human rights of people with disabilities for 50 years. they work to develop the skills and culture necessary to understand people's needs and improve their quality of life.

They help those supporting people with complex needs including their members, universities, government departments, local authorities, NHS trusts, service providers and mainstream organisations - to champion rights, ensure excellent support and continually improve practice. They do this through a range of training, consultancy services, projects, publications, conferences and more.

As Engagement and Membership Co-Ordinator, your role will be to lead the strategic implementation of the charity's core membership, Communities of Practice and stakeholder engagement with their key audiences.

In planning, developing and implementing work across the charity and its membership, Communities of Practice and webinars and social media activity, this role will support the wider communication team activity and strategic direction of the organisation.

You will take responsibility for shaping the development and growth of the charity's membership, research and create materials (online and offline) that will appeal and engage different groups within the membership and amplify the voice of members, including people with lived experience.

This role will also be responsible for ensuring effective engagement with different audiences and stakeholders including members, communities of practice and key influencers. You will utilise social media (Twitter, Facebook and LinkedIn), webinars, conferences and other communications as a key channel for engagement. You will also show a strong understanding of accessibility considerations, particularly for those with learning disabilities and autistic people.

The ideal candidate will have:

* Experience managing and implementing strategic engagement plans as part of an integrated communications plan
* Experience managing and running events (digital and in-person)
* Experience of managing social media channels (including development of posts, scheduling, evaluation and monitoring feedback)
* Experience of creating content for digital channels
* Previous experience of working within a similar role

Location - Birmingham (with a Hybrid working style)

Contract - Permanent

Salary - £25,000 - £29,000 DOE

To find out more please email a copy of your CV to [email protected] This role will firmly close on Friday 22nd October at 8.00am. Only successful candidates will be contacted.

Job Title:Membership Digital Operations Manager

Reports to: Finance Director

Based at: London head office with flexibility to work from home

Hours per week: 37.5

Salary:£TBC

Length of Contract: Permanent following a 6-month probationary period

Company benefits:

• Employer pension scheme
• Death in service
• Retail and leisure discounts

Countryside Alliance

The Countryside Alliance is a not for profit, membership based, campaigning organisation that promotes the rural way of life in Parliament, in the media and on the ground.  We campaign for the countryside, for rural communities and for country sports.

We do this by publicising the economic, social and environmental contribution the countryside makes to the national economy and quality of life.

Our mission is to promote understanding and acceptance of the rural way of life and activities in a managed landscape, protecting them from bias, misinformation and over regulation.

The Post

An exciting opportunity has arisen as we expand our digital operations following the challenges of Covid-19.

Countryside Alliance has 50,000 paying members and over 100,000 supporters.  Covid-19 has brought the opportunity to change how we engage and communicate with existing and potential members where digital comms have become increasingly important.  The candidate will form an integral part of our new Digital First strategy.

Comms are pivotal to our work and our website is our front of house shop window. This role is responsible for developing and managing a new website and its operations to enable the organisation to increase our engagement with supporters and grow our membership base.  You will work closely with all areas of the organisation to ensure that our communications strategy and policy is followed across the board together with seamless and efficient integration with CRM and other systems.

This is a full time and permanent role.  The successful candidate will be able to work from home and our head office in London, reporting to the Finance Director.

Responsibilities

• Manage the existing website as well as leading and managing the development of the website rebuild, liaising with and selecting the Membership Sales manager and 3rd party agencies.
• Fully responsible for all website content, ensuring one tone of voice across all areas of the business and adhering to our brand guidelines and communication policies.
• Working with the CRM and Data Manager to ensure all data is correctly collected and integrated with CRM
• Website testing and performance management
• Full data analytics and reporting, finding and reacting to trends to fuel continuous improvement and further development.
• Site usage and SEO enhancement
• Develop and manage eCommerce functionality for shop, donations and fundraising.
• Build and manage customer sales funnels and email journeys.
• Integrate e-Lobby functionality into website and manage with Campaigns team.
• Manage the ecommerce aspects of the website and the uploading of products.

Personal attributes

We are looking for an individual who is analytical and data driven with a keen eye for detail and able to deliver to a very high standard.  They must have excellent interpersonal skills to enable them to work effectively with and motivate a wide range of characters at many different levels.  The ability to problem-solve, generate ideas that work and be productive under pressure is essential.  We will ask to see results from previous employment / projects where clear growth and development have been achieved.

We require over 4 year’s experience in the following systems:

• MS Dynamics
• MS Office
• Digital marketing systems
• Email marketing including DotDigital
• Analytics including Google analytics, Data Studio, HotJar and Social analytics
• SEO understanding and CMS management

Performance Management

All employees have a responsibility to participate in regular performance appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development needs to meet their KPI’s.

Equal Opportunities

Countryside Alliance is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, disability, gender reassignment, race, religion or belief, sex (gender), sexual orientation, pregnancy and maternity and marriage and civil partnership.

The University of East London Students' Union is a membership organisation set up to ensure students are empowered to have a full university experience. We offer our members opportunities to meet new people, explore interests and establish mechanisms to improve their course and University.

We have made great progress on our communications in recent years and we need to continue this. The marketing and communications manager will be responsible for the operational aspects of our marketing and communications work, seeking to publicise our activities and services and to increase engagement and participation in those activities and services. Although we generate some revenue through advertising (online and on campus), the manager will help to increase our revenue through advertising, media sales, experiences and other new markets.

You will be leading an expanded team which now includes a graphic designer and a social media coordinator. You will be educated to degree level (or equivalent) in marketing, communications or similar and have proven success in engaging members/customers from working in a similar role elsewhere.