Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse.  This can involve supporting them through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively.

This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.

You will have experience of working in child protection, ideally with one or more of our key target groups:  for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals.  Or you may be studying for a career in a related field, for example psychology, criminlogy, or anthropology.  Our ideal candidate will be an energetic individual with excellent communication skills and a warm, empathic telephone manner.

The helpline is open 9am - 9pm Monday-Thursday and 9am - 5pm Friday.  Advisors typically work 4 hour shifts and we are looking for people who can commit to between 2 and 6 shifts per week.

As part of the role you will answer calls to the Stop It Now! UK & Ireland Helpline in accordance with training received and maintain records of calls in line with policy and practice guidelines.  You will also respond to emails sent via our secure messaging service and answer/respond to 'chats' via our line online Stop It Now! UK & Ireland chat service.

This post involves operating as a Helpline Advisor giving advice and support to callers via telephone, chat and email and analysing and reporting on data generated by the helpline and being involved in the development of the overall service.

In the role of Helpline Advisor you will be the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse.  This can involve supporting them through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively.  There are a number of follow on services offered by the Foundation.  The helpline is the first point of call for these.

Data analysis is an important part of the helpline, to be able to report on the volumes and variety of calls will be a key aspecct of this role.  It is vital that we are able to report this information internally and to other organisations to be able to promote our services and secure funding.

There will be other opportunities within the role to be involved in the development of the helpline.

This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.

The helpline is open 9am-9pm Monday-Thursday and 9am-5pm Fridays.  It will be a full time position; the ideal candidate will have some flexibility within these hours..

We are looking for an experienced professional to join our friendly helpline team to ensure the smooth running of all aspects of our Livechat service and provide out of hours support (evenings and weekends) for TST’s helpline, email and text service for victims/survivors of rape and sexual abuse, supporters and professionals working with survivors.

The Survivors Trust (TST) is a UK-wide national membership organisation for 120 specialist voluntary sector rape and sexual abuse support services providing support for women, men, children and young people. TST provides support and networking for member agencies; delivers accredited training; raises awareness about rape and sexual abuse and its effect on survivors, their supporters and society at large; promotes effective responses to rape and sexual abuse on a local, regional and national level.

The right candidate will ideally have previous experience of using a person centred approach in a trauma informed setting, and have good understanding of the issues facing survivors of rape and sexual abuse. They will have a good knowledge of database systems, and awareness of issues around confidentiality. They will have excellent communication skills and an ability to engage empathically and positively with volunteers and callers. The role requires candidates to demonstrate flexibility, with the ability to self- motivate and prioritise. A good level of education, the ability to articulate themselves in a friendly and professional manner, and IT competency are essential.

The role will be remote, with occasional travel to our head office based in Rugby, Warwickshire. 

You will be required to undergo enhanced DBS clearance to work at The Survivors Trust and references will be sought.

Our Information and Advocacy Service coordinates our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support we also connect individuals with others affected by these rare conditions through our peer support networks.

The Information & Advocacy Officer in Wales would ensure that service users receive a high quality of support and will assist them to access the statutory funding they are entitled to. The Wales Advocacy & Information Officer will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions in Wales. The role will be home based, but there will also be a requirement to attend outpatient clinics within hospital trusts across the region, and to support those living across the UK through the helpline. You will work with statutory organisations, clinicians, social and health professionals to ensure that people with muscle-wasting conditions get the care and support they need to have a good quality of life.

Applicants

The successful candidate should have:

• Experience of casework, advocacy and promoting the rights of individuals
• Experience of working in partnership with other groups
• Understanding of the issues and the needs of people with disabilities

Expectations in the role

• To develop the care and support services in order to reach more people living with muscle-wasting conditions, and their families, in the region
• To support the development of the charity’s advocacy and welfare service in the region, by taking on individual advocacy cases
• To ensure service users receive high quality support at all times; through the Helpline and Support Services
• To identify volunteers and support the Volunteer Engagement Manager to recruit and empower volunteers to manage and lead local Muscle Groups and peer support groups
• To work closely with the Policy and Campaigns team to represent the work of the charity in the Welsh Assembly
• To support with the development of the charity’s information factsheets to provide comprehensive information for families and individuals affected by a muscle-wasting condition

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, health cash plan and an employee assistance programme.

 Location

This role is home-based within Wales.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Please note interviews likely to be held on 12 August via Microsoft Teams.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Customer Support Officer 

Our client is expanding their busy Customer Services department and is looking for dynamic and self-motivated individuals to join their friendly and dedicated team.

Customer Support Officer Responsibilities:

• Dealing directly with customers by telephone, web and email in line with agreed guidelines.
• Communicating and coordinating with internal departments to resolve queries.
• Following up on customer interactions.
• Providing feedback on the efficiency of the customer service process.
• Proactively identifying potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. You must have experience in Customer Service within a commercial environment and the ability to work on your own and within a team.

About our client:

They are a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: Home based with attendance at your nearest office once a week and attendance at their Chester office once a month. They have offices in London, Chester, and Edinburgh.

Contract Type: Permanent

Hours: Full Time, 36 hours per week (normally between the hours of 9.00am to 5.00pm)

Salary: £18,000 per annum

Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary, season ticket loans, Employee Assistance Helpline, exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 4th August, 2021

Please note they may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 101 310

Mermaids has been supporting trans children, young people, and their families since 1995. Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events, training, legal support, policy and stakeholder engagement and residential weekends.

We also seek to educate and inform wider society on gender identity by helping professionals accommodate and reassure gender diverse young people. Over the years, we’ve seen many changes in the language and understanding surrounding gender issues, but one thing remains the same: trans children deserve the freedom and confidence to explore their gender identity wherever their journey takes them, free from fear, isolation and discrimination.

What You Can Expect

There’s no other organisation like Mermaids. Whatever you do here you will be supporting our work to achieve our mission and make positive change for trans people for generations to come. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension and good holiday entitlement.

Trainer Role Description

The young people, children and families that we support are at the heart of everything we do at Mermaids. Delivery of training into organisations nationwide ensures that they are fully equipped to support trans children and young people, and their families, with confidence. As our work has expanded, so has the demand for training. The purpose of this role is to engage with organisations, deliver our CPD accredited and non-accredited training and complete all necessary support and admin tasks required.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the mental health of the nation by increasing people’s knowledge and skills through access to evidence-based, anti-racist and inclusive training. We believe that by training at least 1:10 of the adult population, we can normalise society’s attitudes and behaviours around mental health and develop the skills we need to look after our own and others’ wellbeing. Learn more about our social mission and our history by reading our 'what we do’ section on our website.

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for?

We are looking for a Client Delivery Consultant who is an excellent communicator with the ability to build and maintain strong relationships with clients quickly at all levels. You will be confident at managing feedback and queries in order to understand and manage client expectations. The successful candidate will have the ability to manage conflicting priorities while working as a team to ensure the best possible delivery to our clients.  

You will have experience with a variety of organisations and demonstrable experience in managing an extensive client portfolio.  You will also have commercial awareness within a variety of sectors and good business acumen. The post holder will be collaborative, passionate, organised, detail-oriented, and able to inspire and engage others.

Looking after you

Wellbeing is at the heart of all that we do and say and we are a friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents. Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 5th August 2021.

Interviews will be held mid August 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Working in a busy team you will be assisting the manager with a project to design the end to end product for their learning packages

Client Details

A well known membership body providing guidance to those in the transport sector.

Description

• Independently design, script and create engaging, innovative e-learning and animated videos enhancing existing training material as well as developing new content.
• Design and create infographics and artwork related to the training material and for other digital platforms, such as website, External SharePoint, Members' Area, social media platforms.
• Manage documents, core training material and learner competencies on the LMS and other collaborative platforms.
• Support the administration and maintenance of the Learning Management System (LMS) and drive 100% customer service satisfaction, such as managing repository, creating classroom sessions, uploading SCORM content, creating learner paths, reporting, csv uploads and more.
• Support in the secretarial duties for the governance groups related to the People Strategy team and manage relevant documents for the groups.
• Support the training delivery for stakeholders and their key users on the LMS, the LMS helpline, and the use of any other relevant digital platforms
• Support the review of industry accident and incident reports, industry regulation and rule changes highlighting materials and media that require improvement or updates while maintaining compliance with the requirements
• Support the gap analysis review of the existing industry training programmes to support ongoing development implementing best practice learning strategies and course media.
• Keep up-to-date with the latest technologies in the training industry and how it may be embedded into the organisation.
• Provide regular progress updates to the Head of People Strategy, Principle Workforce Development and Planning Manager and Learning and Development Skills Manager.
• Keep records of all training materials and media developed and enhanced to enable a thorough review and evaluation to:

· analyse learner data and feedback

· evaluate ongoing employee performance

· assess opportunities for further improvement linking training programs to the teams goals

Profile

• Previous experience of managing and delivering high level projects
• Understanding of modern training methods including blended learning

• Able to design and deliver bespoke training interventions

• Documentation management and quality assurance skills

• A good aptitude for analytical and problem solving, with good analysis and documentation skills

• High standard of written English and effective written and verbal communication skills

• Excellent knowledge and competency in the use of MS Office, SharePoint, Articulate Storyline and Rise 360, Adobe Creative Cloud Suite, LMS and associated design packages

• Experience in graphic design techniques

• Ability to deliver training and coaching to wider team members

• You must be available at short notice to be considered for this role.

Job Offer

This initially a 6-8 month fixed term contract with possibility of extension project dependant.

The role is paying between £28,000- £30,000 per annum.

For over 15 years the Prescribing Observatory for Mental Health (POMH-UK), based within the College Centre for Quality Improvement, has helped specialist mental health services across the UK improve the safety and effectiveness of their prescribing practice. We provide a series of audit-based quality improvement programmes, delivering customised reports that benchmark service and national level performance against clinical practice standards, supporting services’ QI interventions.

The successful candidate will have a keen interest in data analysis and quality improvement in patient care. They will show attention to detail and have excellent organisational, report writing and communication skills. Responsibilities will include assisting with the design of data collection tools, the analysis of large datasets using SPSS, writing reports to a deadline, liaising with healthcare professionals and assisting in the organisation of events.

The successful candidate will be required to undertake a Disclosure Barring Service check. 

The Royal College of Psychiatrists is the leading voice of the UK’s mental health services. The College is a values-based organisation and in 2019 was named Charity of the Year in the European Diversity Awards.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We will consider putting into place appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

How to apply: For more information and how to apply, please visit the College's website. 

We welcome applications from all sectors of the community.

Closing date: Thursday 5 August 2021 @10am

Interview dates: Monday 23 August 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer. Charity registration no. 228636

No agencies or publications please.

Here at the National Collaborating Centre for Mental Health, we co-produce and develop evidence-based guidance, standards, workforce competences and quality improvement initiatives to enable the delivery of high-quality, equitable, mental health care.

We are looking for an experienced and enthusiastic Project Manager to join our friendly team, to project manage the development of national-level guidance, working within a multidisciplinary technical team that includes researchers, editors and directors.

Applicants will be used to working under pressure to tight deadlines, with proven project management skills and experience of working with a wide variety of (preferably healthcare) professionals, including service-users.

Responsibilities include working on two to three projects at once, agreeing processes and timescales, monitoring risk, coordinating the project team and meetings which include large virtual events.

Excellent organisational, interpersonal and communication skills are required and the ability to work with a diverse range of stakeholders.

The successful candidate will be required to undertake a Disclosure Barring Service check.

The Royal College of Psychiatrists is the leading voice of the UK’s mental health services. The College is a values-based organisation and in 2019 was named Charity of the Year in the European Diversity Awards.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We will consider putting into place appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

For any queries, please visit our website. 

How to apply

For more information and instructions on how to apply, please download the following documents:

• Application form (DOC)
• Information pack (DOC)
• Diversity monitoring form (DOC)

We welcome applications from all sectors of the community.

Closing date: Monday 16 August 2021 @10am

Interview dates: Tuesday 31 August 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer. Charity registration no. 228636

No agencies or publications please.