· Full time, Permanent

· £32,635 - £35,515 per annum (depending on experience) plus pension, medical and dental insurance

· 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

· 4pm finish on Fridays

· Central London location (Covent Garden) – currently working from home

REPORTS TO

Grants Manager

OVERVIEW

The Masonic Charitable Foundation is seeking an experienced Team Leader to develop and manage our frontline enquiries team. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Enquiries Officers are often the first point of contact with the MCF and play a key role in our grants process. Working closely with the Grants Manager, Advice and Support Team Leaders, and the Visiting Volunteer team, the Team Leader is responsible for ensuring the service delivered is supportive, knowledgeable and efficient.
 

This is an exciting time to join us as we are reviewing the service we offer and how it can be improved. The successful applicant will play a key role in our response by developing the team and helping to implement a service which reflects the needs of our community.
 

Previous experience of managing a helpline or enquiries service is essential. You must have demonstrable supervisory skills, ideally including working with remote staff members. A good understanding of state benefits and previous experience of grant making are also desirable.

The team is usually based in our central London office on the edge of Covent Garden but the entire charity is currently home-based due to the Covid-19 crisis.

MAIN DUTIES

· To manage a small team of (currently remote working) Enquiries Officers to provide a high quality service to members of the masonic community.

· To ensure the team responds to enquiries within agreed timescales in a professional and courteous manner, in line with policy and agreed practice.

· To oversee complex enquiries and provide the team with support on eligibility, policy and process.

· To maintain accurate enquiry records and related monitoring and evaluation information

· To work with internal and external suppliers to resolve operational service issues on individual cases.

· To build and maintain excellent working relationship with internal and external stakeholders

PERSON SPECIFICATION

Essential

· Experience of managing a helpline or enquiries service

· Complaint resolution

· Administration

· Strong IT skills as a user Microsoft office applications

· Excellent communication skills; written, telephone and face to face

· Excellent interpersonal skills

· Resilience

· Ability to work independently

· Strong attention to detail

Desirable

· Good understanding of UK benefits

· Experience of delivering and improving a customer service function

· Social work qualification or experience of working in an advisory capacity

· Knowledge of health, care or education sectors

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification. Please note that we will be unable to consider your application without a covering letter.

Deadline for applications:  6 July 2020

Date for interviews:  w/c 13 July 2020

The Traffik Analysis Hub (TAHub), company limited by guarantee, created through partnership with STOP THE TRAFFIK and IBM, along with multiple participants, is a pioneering data sharing platform to stop trafficking.

The Traffik Analysis Hub is looking for a data management specialist with experience in a ‘consulting’ or customer-focused delivery – a Super User.

TAHub has a growing number of participants which includes financial institutions, NGOs, law enforcement and government agencies who are all unified by the common goal of sharing data to stop human trafficking. TAHub are looking to deliver a single repository of information – a virtual community of intelligence on: where trafficked victims come from, how they get where they are, and in which regions and industries they are most likely to end up working.

This is a newly created, full-time role for 6 months, with a view to extending.  It will initially be positioned within the STOP THE TRAFFIK team in London Waterloo.  We are looking for someone who, using their technical expertise, can build and communicate with prospecting and existing participants to maximise engagement with TAHub.  The successful candidate will have the specialist data experience and drive to make a powerful impact to our organisation and help finally put an end to human trafficking.

In return we offer:

• 25 days annual leave pro rata (plus Bank Holidays)
• Flexible working practices
• Joining a non-contributory pension scheme with 7% employer contributions
• The opportunity to use your tech skills on cutting-edge projects that change people’s lives

If this role interests you, please go to the STOP THE TRAFFIK website for further information or download the application pack from this page.  CVs alone will not be accepted.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  Please take the time to pass this vacancy on to anyone who may be suitable.

Closing date for applications:  10am, Thursday 9th July 2020

Interviews will be held on Tue 14th or Wednesday 15th July 2020 

Ideally the successful candidate would be available to start late July or early August 2020.

6 month Fixed Term Contract

Full-time, 40 hours/week (inc. breaks)

Salary: £35k per annum + pension

Applicants will be committed to the values of STOP THE TRAFFIK and be committed to safeguarding and promoting the welfare of children and young people and willing to undergo an enhanced DBS check.

The Human Resources Coordinator will be a core role within WGN. The successful candidate will provide comprehensive, proactive support which contributes to the delivery of an efficient people orientated function. Ensuring all beneficiaries and stakeholders have an excellent experience of the service and WGN. As with all WGN team members, the Human Resources Coordinator will be responsible for actively contributing to a culture that values and respects diversity, learning, improvement, striving for quality and best practice.

The ideal candidate will have relevant in-depth experience in human resources operations and administration, with an up to date knowledge of employment law and understanding of best practice. She will have the ability to coordinate a sensitive and confidential people focused service confidently. She will also need to be resilient, collaborative and innovative in her approach and have a ‘can-do’ solution focused attitude.

WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement, an Employee Assistance Scheme and a commitment to learning and development.  

Interviews to be held on 28/07/2020.

This post is subject to satisfactory references and DBS check.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1