Membership Manager Jobs in Belfast

Salary: £40,000

Hours per week: 35 hours per week as a 2-year fixed appointment. Home-based role with opportunity for flexible working pattern. 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Headline: New Ambitions for Membership at NCT 

About the role 

At NCT, our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future.

We are the charity that supports people as they become parents.  

We’re here to support every parent and their unique experiences of pregnancy, birth, and early parenthood. No exceptions. This means tackling the top challenges facing new and expectant parents today head on – overstretched maternity services, disparities in quality of care, the crisis in postnatal support, and the rising cost of living. Getting this right will have far-reaching benefits, not just for parents, but also for babies, children, families, and our whole society.

We’re recruiting a Senior Membership Manager to lead the review and revitalisation of our current NCT Membership programme as one of our 2023-25 ‘For Every Parent’ strategic commitments. You will help build an ambitious growth strategy that attracts, engages, motivates and retains members to be part of the NCT community and considers how we can best continue to serve our valued membership base.

This is an opportunity for a creative self-starter to make your mark! We’re looking for someone with track record of building and leading a large membership programme (or equivalent) in an impact-driven environment. We want to hear about your background, ideas and enthusiasm for delivering impactful supporter experiences that generate engagement and loyalty. Please visit our NCT for further details on job description.

We are taking positive action to increase diversity throughout our charity, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.  

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.  

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Please apply for the role via our careers page on our website to apply directly. 

Closing date: Monday 11th December 2023 

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

The Membership and Events Manager will be responsible for delivering Air Ambulances UK’s membership offering and events playing a pivotal role in supporting and expanding membership.

Membership and Events Manager
Location: Home-based in Bristol or Midlands
Hours of Work: 30 - 37.5 hours (Monday to Friday)
Contract: Permanent, Full Time
Salary: £30,000
Reporting to: Head of Income Generation
Direct Reports: Membership and Events Officer

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post

The postholder will be responsible for AAUK’s online digital community the Members Hub, developing additional membership benefits and creating a Membership Development Strategy. Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at Helitech, Emergency Services Show and other relevant events.

The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Responsible for the delivery of AAUK’s Annual Conference and Awards of Excellence including managing key suppliers, delivering the speaker programme and managing income/expenditure.
• Creation of a sponsorship pipeline for key events in collaboration with other members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
• Ensure maximum benefit from AAUK’s attendance at events such as The Emergency Service Show and Helitech.

Membership

• Creation and management of a varied membership pipeline to support the expansion and diversification of membership.
• Working in collaboration with other organisations and partners to further develop the current membership offering to include additional benefits.
• Develop a Membership Development Strategy to underpin membership activities to support membership satisfaction and growth.
• Respond effectively to member enquiries, providing timely and accurate information, advice and guidance as needed.
• Responsible for all membership materials.
• Responsible for ensuring accurate membership information is recorded on AAUK’s CRM.
• Ensure membership engagement in key AAUK campaigns such as Air Ambulances Week.

Members Hub

• Ownership of the AAUK Members Hub, the digital community for members including the ongoing development of the platform.
• Identify new functionality and opportunities to develop the Members Hub to maximise engagement from and benefit to members.
• Provide relevant content, moderation and identification of key trends and areas of positive and negative member feedback within the Members Hub.

Other

• Represent and be an ambassador for AAUK.
• Work to support AAUK‘s vision, purpose, values, goals, and priorities.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Report and present to the AAUK Board when necessary.
• Support and promote diversity and equality of opportunity in the workplace.
• Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion:

AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

Face-to-Face Membership Operations Manager - Central England & North Wales
Reference: NOV20232429
Location: Flexible in UK
Salary: £36,577.00 - £39,267.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Our CEO, Beccy Speight, said to the whole RSPB workforce in November 2023 that "our members are the beating heart of the RSPB" and we have ambitious plans to significantly grow our membership to 1.5 million by 2030 so that we can deliver our saving nature strategy. The F2F (Face-to-Face) Membership Team is responsible for bringing in the majority of our new members, and our contribution needs to grow too. We'll achieve this by working together as one team with relentless energy and focus to deliver quantity and quality, improving our ways of working to be as efficient and effective as possible, and by creating a working environment where everyone can thrive.

This key role in the F2F Membership Team exists primarily to lead and manage a disperse team of Area Managers across the Midlands, North Wales and Mid-Wales in the successful delivery of the in-year F2F membership work plan and associated key performance indicators (KPIs). As such, the successful candidate will ideally be located within this region, for travel purposes.

As a member of the F2F membership management team, this role also supports the performance and development of the wider F2F Membership Team, our collective skills, ways of working, and culture.

What's the role about?

Using recognised management and leadership tools and working through a team of F2F Membership Area Managers, developing a culture of high performance amongst the F2F membership workforce, encouraging team members and others to meet and exceed their targets, in order to maximise RSPB income.

Leading and supporting the team to achieve performance benchmarks (compliance, standards and best practice) ensuring expectations are clearly communicated and acted on to deliver excellent customer service.

In collaboration with other F2F Membership Operations Managers and the General Manager, monitoring performance across all F2F membership KPI’s, to ensure agreed targets and budgets are met.

Implement key strategic tasks as defined by General Manager and Head of F2F Membership that will shape the future of membership recruitment at the RSPB, ensuring we  deliver excellence leading to growth.

In collaboration with F2F Membership Operations Managers, Membership Venues Managers and F2F Area Managers ensure venue capacity matches operational requirements so that teams have the right opportunities available and that targets can be met.

Working with counterparts and the General Manager and F2F Membership Business Development Manager, implement strategic business initiatives and changes required for the organisation in order to adapt to changes in the operating environment (market place), and ensure smooth transition of new projects (including growth) into business as usual delivery.

Working with peers across F&C and UK Countries, share and implement tools and processes that will gain alignment and reduce duplication, to deliver the best business outcome and return on investment (RoI) for income generation.

Essential skills, knowledge and experience:

• Understanding a sales team (motivation and capabilities).
• Understanding team dynamics and what it takes to lead a team successfully - recognising competence and commitment as drivers for success.
• Proven skills in leadership and management of a successful sales or income-generating team.
• The ability to focus self and others on what is within our control and influence, bringing energy to the right areas in order to deliver business priorities.
• Able to implement change across a dispersed team.
• Experience in collaborating with colleagues across departments to achieve shared goals.
• Able to manage self to prioritise high volume of competing objectives.
• A proven sales and/or fundraising/membership recruitment track record.
• Proven experience of improving ways of working to deliver greater results.
• Able to effectively implement HR policies and processes, including performance management.

Desirable skills, knowledge and experience:

• Leading through a tier of team managers in a role with regional responsibility.
• Understanding of charity fundraising and/or membership.

Closing date: 23:59, Sunday, 7th January 2024
We are looking to conduct interviews for this position from 15 January 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

The Furniture History Society (the “Society”) is seeking a Finance & Membership Officer (the “Finance Officer”) to manage its finances and membership. The workload is split approximately 50/50 between finance and membership. The post is part-time, paid and you will work from home.

Background
The Society is a membership organisation having approximately 1,000 members divided as to two-thirds in the UK and Ireland and one-third in the rest of the World.  It is constituted as an unincorporated charity governed by a Council (i.e., the charity trustees).  The Society is administered on a day-to-day basis by the Treasurer and three unpaid honorary officers.  They are supported by a small group of self-employed contractors each with responsibility for a specific area of activity (e.g., Website Officer, Events Secretary, Finance Officer).

The Society was founded over 50 years ago to study furniture of all periods, places, and kinds, to increase the public’s knowledge and appreciation of it, and to assist in the preservation of furniture and its records.  It fulfils these objects by: publication (including a widely respected journal Furniture History, and a quarterly Newsletter); organising a programme of events and tours; educational programmes; and the maintenance of an on-line resource, British & Irish Furniture-Makers On-line.

Your duties and responsibilities
The main elements of the Finance Officer’s role are to:

• Maintain the accounts of The Society
• Prepare quarterly management accounts for Council
• Prepare an annual budget in conjunction with the Treasurer
• Complete VAT and Gift Aid returns for HMRC
• Liaise with independent examiners the completion of the annual financial statements
• Complete the Charity Commission’s annual return
• Maintain membership database and collect subscriptions (about one-half are paid by Direct Debit)
• Raise institutional invoices and deal with subscription agents
• Deal with membership queries
• In conjunction with the Website Officer and the external web designer, manage the website with particular reference to the membership area
• Advise The Society’s printers of the distribution of publications
• Attend meetings (approx. 8 per annum) of the Operations Group consisting of the officers and committee administrators and chaired by the Hon. Treasurer
• Attend meetings of the trustees (four per annum) and its committees (as necessary).  Meetings are usually held by Zoom but Council and the Operations Group each meets once or twice a year in person in central London
• Monitor stock of publications and Society’s archives in an external storage unit.

Terms and Conditions
The Finance Officer is a self-employed contractor retained on a Contract for Services.
Time commitment:  Three days per week averaged over the year.  Commitments necessarily vary from week to week and peak workload is in July.  
Remuneration:  Appropriate to experience and qualifications but in the region of £1350 per month.  Paid 14 days in arrears against monthly invoices.  
Notice: One month during the Trial Period and three months thereafter.
Trial period: Three months.
Expenses: Necessary out-of-pocket expenses will be reimbursed against vouchers and receipts in accordance with the terms of the Society’s Guidelines for the reimbursement of expenses.
Place of work:  The Finance & Membership Officer will be based at his/her home and is expected to provide all the necessary office facilities such as PC, printer; broadband access, &c. without charge.  
Mobile telephone & laptop computer:  A mobile telephone and an entry level laptop will be provided for use only in connection with the Society’s activities.  The mobile telephone rental and all business calls will be paid for by the Society.

About You
To be successful in this role you will ideally need:
1.  An accounting and/or finance qualification
2.  Proven experience of working within a membership organisation
3.  Experience in financial analysis and forecasting coupled with attention to detail
4.  Experience in the production and interpretation of financial reports
5.  Good communication and interpersonal skills to deal with a variety of internal and external stakeholders and the ability to build effective working relationships
6.  The ability to work independently, accurately, and efficiently with minimal supervision

Application Process

Short preliminary interviews will be held by Zoom on week commencing 1st January 2024.  Final interviews will take place in person in central London during the week commencing 8th January 2024.  The successful candidate is expected to take up the post within one month of appointment.  There will be a hand-over with the present incumbent.

Development Manager at Fumble

• Salary £30,000-£34,000, depending on experience (pro rata at 0.8 FTE) We’re looking for someone 4 days per week (0.8 FTE). However, other hours will be considered for an exceptional candidate.
• Fully remote or Sheffield hybrid, UK candidates only You must be based in and have the right to work in the UK, due to employment law.
• Start date: asap
• Deadline to apply: 5pm on Thursday 21 December
• Contract type: permanent
• Benefits: pension, 25 days annual leave + bank holidays (pro rata if the role is taken up on a part time basis), training and development

We’re looking for a talented Development Manager who will develop and run Fumble’s exciting and impactful products.

Examples of the type of products are:

• Parent workshops
• Consultancy (for academic research projects & for brands)
• Our monthly donor membership programme
• Peer support programmes for young people.

Our ideal person is likely to have experience in the following areas:

• Developing, delivering, marketing and selling services/products
• Managing freelancers and other relevant stakeholders
• Delivering projects successfully to timelines, keeping track of budgets, and measuring impact
• Customer engagement.

If you have experience in some, but not all, of these areas, don’t let this put you off - we’re looking for a talented and passionate individual who’s willing to grow with the role. We need someone who’s excited about getting things going "from scratch" , and being a very key member in Fumble’s small staff team.

We’re an emerging, award-winning charity with massive UK-wide impact, and we’re looking for the perfect person to help us make it all happen. You will be the third member of our small and mighty staff team. This is a unique opportunity to take on an instrumental role in developing Fumble, working with our CEO, Lucy, and our Programme Manager, Emilie, to define who we are, what we’re doing, and to strengthen all our activities.

Discover all about Fumble in our most recent annual report, attached.

Ready to apply? Send your CV (pdf format preferred) and a cover email to Lucy and Emilie.

‘Fumble is like the knowledgeable best friend every young person needs when growing up. A handbook for everyone, to guide them in making the right sex and relationship choices for themselves.' Amy, 19

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

Job Title: National Perinatal Peer Support Manager

Salary: £33,000 - £35,000 FTE (depending on experience)

Hours per week: 35

Location: Home Based, need to travel occasionally to the various sites in NW, Midlands, SE and London

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at NCT

Our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future. That's why NCT is the charity with a clear and singular mission – we support people as they become parents. Every year we support over 250,000 parents across the UK and Channel Islands on their unique journeys through pregnancy, birth, infant feeding, and early parenthood. ‘For Every Parent’ is our new five-year strategy that sets a clear direction for our charity to reach more people, do more to support new and expectant parents, and campaign with impact.

About the role

The National Perinatal Peer Support Manager role is a critical post in our ‘For Every Parent’ strategy with alignment to our ‘More parents, more impact’ and ‘Real lives, real change’ pillars. You will champion and expand our nationally recognised ‘Parents in Mind’ programme - our free at point of access perinatal mental health peer support programme, for parents experiencing mild-moderate mental health difficulties. With a track record in managing and coaching teams across multiple locations, you will lead our regional teams who operate at the frontline of ‘Parents in Mind’ to deliver impactful volunteer-led community services. You will seek opportunities to share best practice and national collaboration amongst the sites helping to ensure that NCT is offering inclusive and accessible best practice. Most importantly, you will be working to continuously make a difference for the many families across the UK who struggle with emotional well-being, anxiety or social isolation in pregnancy or the first two-years after childbirth.

We are recruiting for a ………

• A progressive leader with experience of managing and developing motivated, engaged and resilient teams working across a dispersed a geographically location.
• Experience of managing the design and delivery of new services including assessment of impact and managing budgets.
• Experience of public sector commissioning. 
• An excellent communicator with the ability to inspire, influence, motivate and engage others through collaborative communication.
• A passion for NCT's mission and supporting parents experiencing perinatal mental health challenges.

Please visit our NCT website for further details on the job description.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 04/01/2024 

Welsh Language Development Manager 

Join the organisation in shaping the future of early learning and childcare in Wales!

We have an exciting opportunity, funded by the Welsh Government, for a dynamic individual to join the organisation as maternity leave cover in the pivotal role of Welsh Language Development Manager. This position is integral to the Cymru’s Cwlwm initiative, where you will lead efforts focused on the Welsh Language, contributing significantly to the organisations goal of integrating the Welsh language into member settings across Wales.

Position: Welsh Language Development Manager (Maternity Cover)

Location: Home based

Hours: Full time 37 hours per week

Salary: Up to £29,000 depending on experience

Duration: Maternity cover until March 2025

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Please note: To apply you will be asked to submit your CV along with a covering letter (in Welsh) detailing how your skills, knowledge and experience meet the requirements of the role.

The Role

As the Welsh Language Development Manager, you will collaborate closely with Regional Development Managers and the Welsh Language Project Co-ordinator to identify and support Welsh language needs within member settings.

Key responsibilities include:

• Developing and maintaining effective partnerships and relationships with local authorities and partners on a local and national level in relation to the Welsh language
• Working with the Cymru team to identify early years sector workforce needs and develop resources
• Establishing and managing robust procedures and systems to support the planning, coordination, delivery, and monitoring of Cymru’s Welsh language work
• Providing regular written reports identifying progress against targets for Senior Managers and funding bodies
• Collaborating with the Welsh Language Project Co-ordinator to promote the use of Welsh within member settings
• Systematically gathering and recording sector intelligence and research from early years, childcare, and play work providers and partners.

About You

As Welsh Language Development Manager, you will have:

• Level 3 qualification (e.g. NVQ Level 3 Nursery/Infant Teaching Certificate) or equivalent.
• A good standard of education in Welsh and English.
• Good communication skills both written and oral - fluent in both English and Welsh
• Knowledge of the benefits and value of the Welsh language in the early years sector
• Enthusiasm for quality Early years, childcare and play work opportunities.
• Experience of working within a related field. e.g. education, Early Years or childcare
• Experience of supervision / line management duties.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and actively opposes discrimination in society.

You may also have experience as a Welsh Language Development Manager, Welsh Language, Development Manager,  Project Development Manager, Project Development, Development, Manager, Project Coordination Manager, Project Development Coordinator, Development Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Business Manager. 

Hours: Flexible working. Estimated 10-24 hours per week, including evenings and weekend. Location: Remote very occasional attendance at in-person events. 

Contract Term: Start January 2024. Fixed term contract subject to performance. 

Contract Value: £30,000 per annum pro rata. 

First Interview Date: 04/12/23 online, date subject to change. 

Job Purpose: A dedicated and experienced business manager to play a crucial role in managing financial operations, institutional growth, ensuring compliance, and contributing to the overall success of BIMA. If you have a passion for financial management and supporting healthier communities, we encourage you to apply. 

Key Responsibilities: 

● Financial Management: Oversee day-to-day financial activities, including budgeting, forecasting, and cash flow management. Monitor and analyse financial reports to provide insights and recommendations to leadership. Hold responsibility for financial growth. 

● Compliance: Ensure compliance with relevant financial regulations and reporting requirements. Coordinate with relevant external partners to perform duties and uphold organisational responsibilities. 

● Budgeting and Planning: Collaborate with leadership and project teams to develop and manage annual budgets aligned with organisational goals. Provide financial guidance and policies to support strategic planning initiatives. 

● Grant Management: Track and report financial information related to grants, ensuring proper utilisation and compliance with grant terms. Work closely with project teams to align financial activities with grant objectives. 

● Business Development: Identify income streams within existing work and create new opportunities that create sustainable revenue for the organisation. Research market opportunities and create a network of contacts to drive growth of the business. 

● Donor Relations: Provide financial information and reports to donors and membership, fostering transparency and accountability. Assist in the development of financial proposals for grant applications, sponsorships, and fundraising activities. 

● Team Collaboration: Collaborate with BIMA teams and leadership to ensure financial considerations are integrated into decision-making processes. Be flexible to the demands and nature of volunteer-led initiatives and high impact work. 

Qualifications: 

● Bachelor’s degree in accounting, finance, or a related field. Formal further qualifications (e.g. in accounting or business) would be advantageous. 

● Proven experience in financial management, preferably within the non-profit sector. ● Strong knowledge of accounting principles, budgeting, and financial reporting. 

● Excellent communication and interpersonal skills. 

● Proficiency in financial software and Google Workspace software. 

● Enthusiastic team player who is able to build effective working relationships. 

To apply please submit an application on the job listing site(s), or email your CV and a short covering letter (maximum 250 words) detailing why you would be suitable for the role to our info email. 

Rolling interviews will be conducted until a suitable candidate is appointed.

Our shops are the face of our retail brand, run by a dedicated, creative, and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our shop teams of colleagues and volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Your role

As a Scope Area Manager, you’ll be out and about supporting a team of between 15-20 dedicated Shop Managers in the South London area. Overnights stays and travel will be an expected part of the role.

You’ll provide great leadership, inspiration and support to help our team be the very best they can be.  You will develop your team to deliver commercial success and be passionate ambassadors for Scope within the local communities.

Permanent - 35 hours per week (Monday - Friday does include quarterly weekend working). Some home working is involved.

Starting full-time salary £35,028.70 per annum, this role will also include a Car allowance of £3,500 per annum or a company car is available.

The role will be supporting 15 Scope shops in the South London area including Beckenham, Camberwell, Mitcham and Tolworth Scope shops.

You will have previous experience of being an Area Manager with either fashion or charity experience and in the following areas as well as a great attitude and willingness to learn:

Retail knowledge

You’ll love retail, enjoy the high street experience and be confident in maintaining high merchandising standards in your shops.  You will have an understanding of all the product types we sell and be able to understand the value of our stock identifying commercial sales opportunities on your area.

Leadership

You’ll have substantial leadership experience and will strive to motivate, inspire and influence your team to be the very best they can be.  You will need to have strong distance management skills, be an effective communicator and be able to organise and prioritise a busy working day.  We will help you to become confident in talking about the important work of Scope. You will also play a vital role in the recruitment, development and wellbeing of our Shop Managers, Assistant Shop Managers and Volunteers.

Being Commercial

You’ll support Shop Managers to work within a framework to ensure commercial success and bring solid experience in Health & Safety.

Teamwork

You will work as part of the divisional team and will encourage strong teamwork within your shops. At Scope, you’ll find friendly faces, welcome cuppas and chats.

About You

You’ll be passionate about retail, have a love of sustainable fashion and bring extensive, multi-site experience managing a large team. To be successful, you’ll need a commercial, resilient, can-do attitude and be a great coach and an inspirational leader.  You’ll be a dedicated team player with a strong work ethic, a great attention to detail and solid reporting skills. We ask you demonstrate an appreciation of Scope's values and ambition of achieving Everyday Equality for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. You can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 27 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to an enhanced DBS check.

Employer engagement (25%)

• Identify, initiate and develop links with a growing number of employers to broaden our member base and deepen engagement with members through world class customer service
• Support members and employers to host regional celebration events
• Support members and employers with professional qualifications, directing to specialist in-house teams where appropriate
• Grow the number of Accredited Company Training Schemes and/or Approved Apprenticeship schemes within the allocated region
• Work with Accredited Company Training Scheme (ACTS) Providers and Corporate Partners to maintain effective working relationships and explore opportunities for sustainable development
• Provide market intelligence to the Senior Management Team within a key account management framework.

Regional member development (25%)

• Key accountability for member engagement and recruitment in the region
• Support delivery of high quality member engagement through formal groups and committees whilst maintaining a keen eye on efficiencies
• Support the recruitment and induction of member volunteers

University and ‘On Campus’ (25%)

• Develop and grow partnerships with HEI-based chemical engineering departments, ensuring that you are a trusted partner for staff and students (undergraduate and postgraduate)
• Collaborate with with Chemical Engineering Societies to raise the profile of IChemE and the profession

General (25%)

• Act as a Champion for all IChemE activities regionally, nationally, and internationally
• Play an active role in company / departmental development projects and continued improvement initiatives
• Participate in industry body and public sector meetings to share best practise and increase market knowledge
• Provide the highest level of reporting against KPIs to peers, senior management and governance groups.
   

  These positions are based either at our Rugby (CV21 3HQ) or London Office (SW1P 1PR) however as these roles are UK field based roles, extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby.
  
  Only candidates eligible to work in the UK will be considered.
  
  This is a permanent full-time role based on 37.5 hours per week working Monday through to Friday (core hours from 10:00-12:00 and 14:30-16:00). Flexibility will be required to meet business needs.
  
  The closing date for all applications is close of business Sunday 10 December 2023. IChemE reserves the right to interview exceptional candidates and make an offer of employment before this date should we wish.
  
  Starting salary is circa £38,000 (depending on experience).
  
  IChemE benefits of employment include:

  
  
   
• Annual performance reviews
• Training and development opportunities
• Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
• Life assurance linked to being an active member of the pension scheme
• 28 days annual leave (plus bank holidays) for full time members of staff
• Company paid sickness leave after 6 months employment and increased at intervals based on length of service
• Employee Assistance Programme and wellbeing support
• Health cash plan (cash back on optical, dental, physio and more)
• Financial support to help cover the cost of professional membership subscriptions if relevant to your role
• Free parking and refreshments at our Rugby Office

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

School Relationships Officer

Salary range: £28,346 to £31,656 depending on experience

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

For more information on why we think you should apply for the role, see the “Why work for us” section at the end of this job description.

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management, driving high levels of engagement, retention and renewal and enabling our membership to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and network

• Build and manage strong relationships with member schools and key stakeholders across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

• Use your regional budget and your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or sending free tickets to a school for an event).

• Manage group projects in your region, including sending communications, project planning and reporting to group commissioners or funders.

• Represent Voice 21 effectively to external audiences in meetings and events (e.g. virtual webinars to support schools as they start their membership or progress meetings with group project commissioners).

• Develop our school network in your region (e.g. organising and delivering regional network events), using this to enhance school experience and act as a tool for growth, value and retention.

• Identify and develop strategic relationships with key stakeholders in your region in order to understand the educational landscape and work with colleagues in the Engagement (Growth) team to strengthen and grow our network.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support their membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Begun to get to know the key stakeholders and member schools in your region.

• Built relationships with your closest colleagues in our Engagement and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered regional network events and reflected on how these went with the team.

• Led a cycle of renewal in your region and used this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Experience team: made up of our Head of Member Success , your fellow School Relationships Officers, a School Membership Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Growth team who recruit schools to join our membership and raise awareness of and support for the Voice 21 approach. 

• Our Programmes team who lead and deliver our work with teachers on programmes.

Where you’ll work: Remote, with regular regional and national travel to visit schools and attend Development Days/meetings, including some overnight stays. 

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below via the Voice 21 website with the subject “School Relationships Officer application”:

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships Officer (Max. 600 words).

We are ideally seeking to appoint  2 x  School Relationships Officers to be based in the London/South East Region.

Please also click here to fill out our Equality and Diversity Monitoring Form.

Closing date: 6pm, Sunday 31st December 2023 . 

Interview date: Provisional dates for initial phone interviews w/c 8th January with second round interviews on Zoom w/c 15th January TBC

Start date: ASAP

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success 

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

Why work for us?

We hope that we have given you a good sense of what life at Voice 21 is like and what the role entails - please see below for some more reasons to apply!

Holiday:  25 days annual leave plus additional Christmas closure period. Holiday entitlement increases linked to length of service.

Benefits: Employer contribution to pension (5%), interest-free season ticket, cycle and technology loans and work from home allowance. 

Wellbeing: We provide an Employee Assistance Programme through Health Assured which provides all Voice 21 employees 24/7/365 support if needed.

The way we work: We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively. 

You will also have regular opportunities to get together as a whole staff and in your team, including away days, social events and other development events.

Development opportunities: We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

If you want to volunteer as a school governor, trustee or in some other capacity for a mission-aligned organisation. We support our team to take on these commitments without taking annual leave. 

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Voices of Voice 21

We recently asked our team what they enjoy most about working at Voice 21. Below is a selection of their responses: 

“I really enjoy working in an organisation that strives for innovation and is rooted in research of what actually works for teachers in the daily life of a classroom and a school curriculum.”

“At Voice 21, there is a strong culture of sharing expertise and this ensures that your voice is valued and ideas heard, no matter your role. Although a lot of the day-to-day work is virtual, relationships are strong. The very purposefully planned in-person meetings help these relationships to grow and flourish, as does the high level of collaboration in teams.”

“One of the many things I love about working at Voice 21 are the opportunities for professional development. Working in a small, fast-growing organisation has given me the chance to grow professionally and to expand my skill set in a supportive environment.”

“I find it inspiring being part of the Voice 21 team - being surrounded by passionate, mission-driven people makes me want to bring my best every day, because I know that my fab colleagues won't let a good idea gather dust - everything will be snapped up and built into something that helps us make a difference for the students in our schools.”

“Since working at Voice 21, I’ve been invited to take part in multiple projects and tasks outside of my ‘core role’, because we’re encouraged to develop our areas of interest and expertise across the board. It’s incredibly refreshing to work for an organisation that sees every employee as a key asset.”