Membership manager jobs

The Royal College of Radiologists (RCR) is looking for a Senior Product Manager to lead our digital learning team and drive the next phase of our ambitious growth journey.

At RCR Learning, we support radiologists and clinical oncologists throughout their careers—whenever and however they practice. We design, develop and deliver innovative learning products that respond to real challenges in clinical practice. Our goal? To be our members’ lifelong learning partner and build a world-class digital learning library of high-quality, engaging courses.

As our Senior Product Manager, you’ll have ownership of our digital learning strategy, course development roadmap and Go-To-Market activity, alongside product management of our learning management system (LMS) platform. You’ll play a pivotal role in shaping the future of professional learning and make a real impact on patient care.

What you’ll do:

• Own the digital learning strategy, product vision and roadmap for RCR Learn.
• Lead and develop a talented team of digital learning professionals.
• Drive Go-To-Market (GTM) activity, building compelling product propositions and achieving revenue targets.
• Manage and optimise our Learning Management System (LMS) platform to deliver an exceptional user experience.
• Champion innovation and agile ways of working to deliver high-quality digital learning resources annually.

What we’re looking for:

• Significant experience in end-to-end digital learning product management, including strategy, development and launch.
• Proven ability to lead high-performing teams and deliver commercial results.
• Expertise in online learning for CPD/professional audiences and knowledge of learning design principles.
• Strong commercial acumen with experience in pricing, positioning and GTM strategies.
• Collaborative, organised and outcomes-focused, with excellent communication skills.

This is a fantastic time to join RCR Learning as we start the next phase of our digital learning journey. If you have experience creating compelling product propositions, leading online learning teams and achieving revenue targets we’d love to hear from you.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We’re Hiring: Mass Participation Events Manager
UK (Remote) | Full-time | £35,000

Closing date: 9am Monday 1 December 2025

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

Job Title:

Mass Participation Events Manager

Department/Responsibility for:

Mass participation events and schools fundraising programmes

Gross income budget of £295k for 2026

Recruitment and line management of further members of the team 

Reports To:

Corporate & Philanthropy Manager

Purpose of the Role:

This is an exciting opportunity to join an evolving and growing fundraising team with a new, ambitious strategy for income generation that the whole charity, senior management and Trustees are right behind.

The role itself is new as Cerebra looks to invest in and significantly grow and develop a new mass participation events programme (which includes schools fundraising products). You’ll work closely with the Director of Fundraising, Marketing and Communications who has a strong background in events and community fundraising.

You will lead the development of virtual/digital fundraising events, challenge/3rd party events, in-person owned events, DIY events and our relationships with schools. In time, you will build and foster relationships with other community organisations. You will be responsible for growing the team as the programme expands.  Innovation and product development are key areas of work.

You will play key role in the Fundraising Marketing & Communications directorate and developing our fundraising, audience and supporter engagement strategy.

This is a challenging but well-supported role, where you can make a large, career-defining impact on Cerebra and the children and families that we serve.

Overall budgetary responsibility is approximately £295k of income for 2026, with considerable scope and ambition for improvement.

Key Areas of Responsibility:

1. New events programme

• Develop a multi-year events programme incorporating virtual/digital events, challenge/3rd party events, in-person own events and DIY.
• Project manage the delivery of the events in the programme to raise £295k in 2026.
• Develop multi-channel marketing plans for recruitment, focusing on key audiences.
• Develop multi-channel supporter journeys and top-class supporter experience to deepen engagement and increase income.
• Monitor, evaluate and report on income, expenditure, and supporter acquisition across the events programme and make decisions about where to invest time and resources, accordingly.
• Develop necessary assets, such as fundraising packs. Digital platforms, digital rewards and supporter groups.
• Work with the Corporate & Philanthropy Manager to offer events fundraising to corporate partners.

2. Innovation and product development

• Use data and insights to understand audiences and to innovate and develop new events from prototype and MVP onwards.
• Proactively research and identify opportunities to grow the portfolio, monitoring the market and sector trends and how they could be implemented at Cerebra.
• Constantly seek to iterate and improve events in all areas including marketing, supporter experience, delivery and fundraising.
• Create business cases and plans for each new event.
• Own and grow Cerebra’s own mass participation flagship event “Relay Your Way”.

3. Schools and community groups

• Develop a plan and products to engage schools with Cerebra fundraising.
• Work with the Marketing & Communications team to develop materials to support schools fundraising.
• Work with the Marketing & Communications and Contact Centre teams to recruit schools to take part in fundraising for Cerebra.
• Monitor and evaluate to scale successful schools fundraising products.
• Take learnings from schools fundraising to apply to other groups and organisations.

4. Culture & relationships

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each teams’s and Cerebra’s overall strategic goals and objectives.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.
• Manage relationships with external stakeholders, partners and suppliers to ensure the best outcomes for Cerebra.

5. Budgeting, monitoring and forecasting

• Working with the team and Director of Fundraising, Marketing and Communications to set income and expenditure budgets for Events and Community.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

6. Line Management

• Carry out recruitment within the team in line with Cerebra’s practices and values.
• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Provide practical and person-centred coaching support to direct reports.
• Ensure there is a continual focus on learning and development and wellbeing.

We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.

To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.

Interviews:

• Online (Teams): Week commencing 8th December 2025

Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.

We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know. 

In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.

• Role: Membership Services Manager (Member Relations)
• Department: Development
• Hours: Full-time, 41 hours per week (including one hour paid lunch break)
• Working Type: Onsite
• Contract: Permanent
• Salary: £35,928 per annum
• Application deadline: 12pm (midday) on 24 November 2025

About the role

The British Museum is proud to be one of the world's most visited museums. In 2024, its home in Camden received 6.5 million visitors, more than any other museum in the UK. Against this backdrop, the British Museum is now undergoing an extraordinary transformation, and we look forward to the upcoming display of the Bayeux Tapestry.

As Membership Services Manager (Member Relations), you will take responsibility for the management and administration of primarily back-of-house Member relations and support, with a particular focus on managing the Membership contact centre and maintaining a first-class service for all Members.

Key areas of responsibility

• Customer Service: you will set and maintain expected standards of customer service across the team, manage the response to all phone, email and postal queries while maximising the support given to Members. In addition, you will act as the department's customer care champion and key point of collaboration and escalation for complex queries impacting Members.
• Team Management: You will take primary responsibility for the management, recruitment and administration of the Member Relations team within Membership Services. You will ensure that team are fully supported in their roles and in delivering the best service for Members.
• Membership Contact Centre: You will take primary responsibility for the management of the Membership contact centre, overseeing its functioning, allocation of work, effectiveness, reporting, administration of payments and financial reconciliation

If this sounds like the right opportunity for you, then we'd love to hear from you. A full job description is available below; this details the key dimensions of the role and the person specification.

About you

The successful candidate should demonstrate:

• The ability to Tackle complex problems while delivering the best outcomes for the Museum and Members alike,
• Previous experience in a busy customer service role, ideally working in a senior role or managing a telephone contact centre/customer inbox.
• Strong expertise and experience with CRM databases (preferably with experience of Raiser's Edge) as well as experience with credit and debit card payment systems
• Experience with resolving complex problems and handling complaints
• Fantastic telephone manner and correspondence skills
• First-class time management, for themselves and team members

Benefits include:

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
• Generous civil service pension scheme (find out more here)
• Complimentary exhibition tickets
• Free entry at paid national museum and gallery exhibitions
• Free and discounted entry to international cultural organisations
• Interest-free travel loans and rental deposit loans
• Employee Assistance Programme for mental health support

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered. These are:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills and experience.

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Are you a passionate, experienced fundraiser looking for a new challenge? Do you have strong partnerships and trusts experience, but also a good understanding of developing individual giving journeys? Are you excited by the opportunity to manage a new fundraising programme in a small, growing organisation? Then this might be just the role for you.

We are looking for an ambitious and proactive Senior Fundraising Manager to build on our past fundraising activity, diversifying income streams and nurturing new and existing partnerships with industry. In this role, you will also develop our member donations income stream and maximise our fundraising potential with the wider public, including patients and families with experience of intensive care. Working closely with the Head of Communications and Membership Engagement, you will contribute to shaping the fundraising strategy to support our new and enhanced organisational strategy and brand strategy.

Working closely with other members of the senior management team, including the Head of Sponsorship and Events, you will help develop relationships with industry for the long term and in relation to our yearly State of the Art Congress, aimed at the intensive care community.

You’ll have a strong track record in building and managing partnerships, securing grants from charitable trusts and foundations, and delivering successful fundraising campaigns. You will be a strategic thinker, confident communicator, and relationship-builder who is motivated by making a difference. Able to juggle both management and hands-on, operational activities, you’ll be keen to get stuck in and make a difference.

You will sit in a small, dynamic and supportive team also responsible for communications and membership engagement, and you’ll work with closely with them to integrate fundraising messages within our broader communications. You will also have a dotted line to other key teams within the organisation, in a matrix-style working set-up.

As an organisation, we have just reviewed our organisational strategy under the leadership of our new CEO, which means a lot of exciting developments are afoot needing additional funding. As part of this growth, we will be growing our offer for patients and families, which will have strong links to the fundraising strategy you will help manage.

Deputy Programme Manager x 3
£35,791 - £39,651 pa, plus excellent benefits
London (including flexible working)
Permanent and fixed-term contracts available

We have three exciting opportunities for individuals looking for careers in quality improvement or health service development. You will work in dynamic teams managing a national networks of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.

The successful candidates will manage project plans, supervise staff, oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports.

We have three roles available:

· Deputy Programme Manager (ACOMHS-QNLD) (Permanent contract)

· Deputy Programme Manager (QNIC-NHSE) (Fixed term contract for 9 months)

· Deputy Programme Manager (QNIC-QNCC) (Permanent contract)

You can find more information about our networks by visiting our website.

The successful candidate will be required to undertake a Disclosure Barring Service check.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home-remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists (RCPsych) is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 21,000 members and engages with government and the media as the leading voice of the UKs mental health services. The College is an award winning, values-based organisation.

Closing date: 1 December 2025.
Interviews: 16 December 2025.

The Senior Supporter Care and Campaigns Manager leads how Action for Pulmonary Fibrosis inspires, engages and grows income from supporters overtime. This role ensures that campaign planning, donor insight and supporter journeys are methodically planned, purposeful and income driven. It brings together storytelling, data, stewardship and timing to retain supporters, create deeper connections with our audience and maximise giving.

The postholder will lead a proactive, organisationwide annual campaign calendar, driving alignment between fundraising and communications, and ensuring APF invites supporters into meaningful opportunities to give throughout the year.

 

Assistant Shop Manager

Starting salary £22,932 a year (£12.60 an hour)

Ilkley LS29 9EE

Make a real difference to the lives of disabled people.

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career? If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent - full time, 35 hours a week

Scope's Ilkley shop - 48 The Grove Promenade, Ilkley LS29 9EE

As Assistant Shop Manager at Scope's Ilkley shop you will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding.

You may also deputise and be responsible for running the shop when the shop manager is absent. We are looking for a great attitude and a willingness to learn.

About you

To be successful in this role, you will:

· Have proven experience in a retail or customer service environment.

· Be passionate about retail

· Be a dedicated team player and have the ability to motivate and lead the shop team and volunteers.

· Have a strong customer focus

· Have solid IT skills.

· You will have a good attention to detail and have a creative eye for shop displays.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· Flexible working (where we can)

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

To apply please visit our website via the link.

Please note that successful candidates will be subject to an enhanced DBS check.

Application closing date – 02.12.25

The Senior Policy and Public Affairs Manager will play a key role in positioning Action for pulmonary Fibrosis as the leading voice in improving PF care. The postholder will take a leadership role within the Policy and Public Affairs team, providing strategic direction on our key policy priorities. Working with the Director of Policy, Research and Involvement, you will lead the development and implementation of policy initiatives that align with the organisation’s strategic priorities including OneVoiceILD, our movement to bring transformational systems change to how NHS services are delivered across the UK.

This is a highly visible position, working in collaboration with healthcare and allied health professionals, commissioners, researchers, voluntary sector partners and within the wider respiratory community. As a member of APF’s Organisation Leadership Group, the PPA Manager will collaborate to drive operational delivery of strategic priorities, coordinating cross-team activity, support organisational communication and culture, and review risks, procedures and operational performance.

Key Areas of the Role:

OneVoiceILD: Lead an effective OneVoiceILD movement, our vehicle for transformational systems change in the NHS.
Policy: Provide leadership on our policy priorities across all four nations of the UK.
Public affairs and influencing: Lead a strong programme that brings our policy and influencing priorities to life through targeted engagement with key stakeholders.

About Tees Valley Wildlife Trust

We are a passionate, mission-driven charity working to protect and restore nature across Tees Valley and beyond. Through our nature reserves, community engagement, and advocacy, we empower people of all ages to connect with wildlife and take action for the environment.

As we grow our membership and deepen our impact, we’re looking for a creative, strategic communicator to lead our marketing and communications efforts.

Role purpose

This new role of Marketing and Communications Manager will play a pivotal role in growing our membership base, driving fundraising campaigns, and amplifying our voice across a variety of digital and print platforms. You’ll lead on social and digital media strategy, seasonal magazine production, and supporter communications. Ensuring our messaging is engaging, inclusive, and aligned with our values.

Key responsibilities

Membership & Fundraising

Develop and deliver compelling digital campaigns to grow membership (both public and corporate) and donations.

Collaborate with colleagues to promote appeals, legacy giving, and community fundraising initiatives.

Social Media & Digital Engagement

Lead our social media strategy across platforms (Facebook, Instagram, BlueSky, LinkedIn, You Tube), growing reach and engagement.

Produce creative, shareable content including videos, audio, graphics, and stories from our nature reserves and projects.

Monitor analytics and adapt strategies to improve performance and audience targeting.

Manage and update website content, building over time (on a soon to be launched new website) to increase traffic and drive online donations and membership signups.

Oversee the online shop digital experience, ensuring its visually kept updated and seasonal.

Seasonal Magazine & Print Communications

Design and coordinate our seasonal membership magazine, from content planning to print production.

Commission and edit articles, liaise with contributors, and ensure accessibility and visual appeal.

Brand & Messaging

Ensure consistency of tone, style, and visual identity across all communications.

Support colleagues with branded templates, messaging guidance, and media training.

Represent the Trust in external communications, including press releases and media enquiries.

Are you an experienced Events Manager that has been the lead on a conference of 1000 attendees?  

TPP are recruiting a maternity cover Events Manager on behalf of our client, a well-established professional membership body.

Hours: 35
Contract length: 9-10 months
 
Benefits:
• Hybrid working
• 10% pension contribution
• Generous annual leave
And more!
 
The role:
As the Events Manager you will take overall responsibility for the planning, delivery and evaluation of the annual flagship conference.  You will ensure that the event is delivered within budgetary and logistical constraints.  Support the Head of Events in tracking event expenditure, manage supplier procurement processes and negotiate with suppliers to ensure value for money. Share knowledge of typical spend across all areas in the events industry to ensure value for money.  Lead relationships with internal and external service providers, and ensuring that site visits and assessments are carried out where necessary including ensuring that insurance, legal, health and safety obligations are met.
 
Essential criteria:

• Experience of being the main events lead on a large flagship conference
• Your events background should be membership, academic or not for profit
• Proven project and people leadership coordination skills
• Experience managing budgets and working with suppliers
• Demonstrable line management experience

 
Salary:  £37,000 negotiable
 
Closing date:  ASAP
 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a dynamic and empathetic Member Engagement Manager to join our team. This will be a key role in building strong relationships with our members and driving long term engagement.

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.

We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.  Our members are part of geographical branches and Special Interests groups. A key part of the Member Engagement Manager role will be to build and support a framework for this network and the individuals who make it up.

Ideally, we need someone who is a strong communicator with excellent relationship building skills, who will manage initiatives to listen to our members, create meaningful connection and ensure members feel valued.

The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as attendance at twice yearly staff meetings

What we offer

- A supportive an inclusive team environment

- Flexible working

- A generous annual leave allowance of 30 days plus bank holidays

- Employee Assistance Scheme

How to apply

Send an up-to-date CV with a covering letter of no more than two pages no later than 28th November 2025. Interviews will be held on 12th December 2025

The covering letter should set out how you meet each of the criteria from the person specification that are marked with “Application”.

Job Title: Individual Giving Manager

Responsible to: Senior Fundraising Manager

Salary: £38,000-£42,000 depending on experience       

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice. You can find out more about our work by visiting our website.

The Job

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising, project management and line management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines. 

How to apply

Please visit our website or see attachments to this post.

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.

About the role and you

We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day to day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline.

This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.

You will have experience in working directly with one or more of our key target groups: - for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals.  Our ideal candidate will be an energetic professional, who is proactive and outcome focused with exceptional communication and relationship skills. You will be able to evidence a successful track record of working with individuals and families impacted by child sexual abuse. You will be able to demonstrate confidence in translating the charity’s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse.

Key attributes we are seeking include:

• A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills
• An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children
• A team player working with colleagues to prevent child sexual abuse
• Confidence and good ability in the use of modern technologies for effective discharge of many day to day tasks
• Maintaining effective records in line with charity policy and practice
• A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered
• Skills in delivering training to groups of professionals

For a more detailed job description, please request a job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Tuesday 25th November. In person interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#helpline #manager #helplinemanager #telephone #chat #support #advice

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.