Membership manager jobs

The Role

This is an exciting opportunity for an equality, diversity and inclusion (EDI) professional to shape a more inclusive future for the solicitor profession.

In this role, you'll design and deliver impactful programmes, develop practical and evidence-based resources and guidance that help our members embed best practice and drive positive change across the profession.

Working collaboratively with colleagues, members, and external stakeholders you'll manage multiple projects, commission research where needed and bring together diverse voices to shape outputs.

From evaluating impact to reporting progress, you'll ensure our initiatives deliver measurable results. This is a fantastic opportunity to influence change at scale.

What we're looking for

We're seeking a passionate EDI professional who's passionate about driving change and delivering results.

You'll need:

• Proven experience delivering impactful EDI programmes, using data and research to create practical, evidence-based guidance and resources that drive change.
• Strong knowledge of equality, diversity and inclusion including legislation, best practice and what works to drive positive change
• Experience managing projects - able to balance priorities and meet deadlines
• Strong stakeholder engagement skills - confident building relationships at all levels
• Excellent communication skills - clear and persuasive in writing and in person

What's in it for you

Please note first-round interviews for shortlisted candidates will be held online on 19 & 20 January 2026.

We offer hybrid working with a baseline of two days a week in our Chancery Lane office and a monthly in person team day. You will also benefit from a generous flexible benefits package, a friendly working environment and opportunities to develop your career in a professional organisation.

We are recruiting for two roles (up to 1.5 FTE) and are flexible about how they are filled. This could be one full time and one part time role, or two part time roles. We welcome applications from those seeking flexible or alternative working patterns and will consider these on a case by case basis at appointment.

Please note: if you are an internal applicant, Pay Policy will apply.

If you would like to have an informal discussion about the role, please contact Polly Williams on .

The Role
This is a fantastic opportunity to join the Membership Engagement and Services team to provide administrative support across a range of engagements and initiatives. You will support the organisation and delivery of events for four diversity and inclusion networks, prepare meetings, take notes and actions and follow up on those, liaise with a range of internal and external stakeholders in relation to preparing communications and content, maintain membership records, prepare reports, conduct desk research and respond to member queries and engage with members at all levels. The role supports the engagement and network managers in the team and works under their supervision. This is an exciting and varied role where your expertise and knowledge will be used to great effect to make a real impact for our members.

What we're looking for
You will possess excellent written and verbal communication skills with experience in events and meetings organisation. You will be enthusiastic about supporting the delivery of diversity and inclusion events, content and communications, and demonstrate being highly organised, collaborative, thorough and accurate.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

Please be aware that shortlisting will take place in early January and that interviews for shortlisted candidates will take place in-person on 13 January 2026.

The role is based in Chancery Lane in London. We offer hybrid working under the team's charter (currently minimum two days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

This is an exciting opportunity to play a central role in delivering a full calendar of educational events for a thriving community of Intensive Care professionals. Working at the heart of the Society, you’ll collaborate with passionate clinicians, educators, and partners to bring high-quality learning experiences to practice, from virtual Study Days and webinars to our flagship State of the Art Congress, which attracts over 1,500 delegates each year. If you’re a highly organised project manager who takes pride in creating impactful events that advance professional practice, this role is for you!

The Intensive Care Society (ICS) is the heart of the UK’s intensive care community, bringing together doctors, nurses, psychologists, pharmacists, and allied health professionals who dedicate themselves to saving and transforming lives. Our mission is to foster groundbreaking research, elevate care standards, and deliver the best outcomes for patients and their families.

To apply: please send your CV and a supporting statement (maximum 500 words) outlining how you meet the essential criteria listed in the person specification.

• Closing date: applications must be received by 9am on Monday 8 December.
• Interviews: scheduled to take place on Friday 12 December.
• Applicants must have the right to work in the UK.
• Hybrid working with a minimum of two days in the office in London.

Job Title: Service Manager

Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.

This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.

Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.

The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 22 December 2025

Interview Date: 8 and 9 January 2026

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope.

YMCA Wirral Hostel is looking for a dynamic Kitchen Manager to lead our busy kitchen and bring energy, creativity, and care to the heart of our service.

By filling the bellies of our residents with healthy, hearty meals, you’ll play a vital role in sustaining their health and happiness to carry them through some really tough times.

As a core part of our team your work as the Kitchen Manager will be key in helping individuals take steps towards a brighter future helping them to regain strength and courage.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to take on a practical, hands-on role that truly makes a difference, we’d love to hear from you.

What You’ll Be Doing

• Oversee daily kitchen operations
• Plan and prepare and serve meals for residents
• Manage stock, budgets, and compliance with food safety standards
• Creating a positive and welcoming environment where people feel safe and valued.
• Inspire and support a small team to deliver excellence every day

What We’re Looking For

• A kind heart and a strong sense of empathy
• Great communication and organisation skills
• A calm and measured approach to handling challenging situations
• Experience in catering or hospitality
• A positive attitude and commitment to supporting vulnerable people

Applications for the Kitchen Manager role are to be made via the application form on our website- we do not accept CV's

Kingston Bereavement Support

Service Manager

Kingston upon Thames (On-site)

£45,000 - £49,000 (DOE) pro rata

Part-time 0.4 or 0.6 per week depending on experience and availability.

Permanent via Website

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Service Manager will provide strategic leadership in the development and delivery of a  high-quality service for our clients. This role will drive continuous learning, service improvements, and strong partnership engagement to ensure that KBS provides the best support possible. We are looking for a committed and passionate person who can work as part of a small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will have:

• Experience of managing experienced staff including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.
• A track record of fundraising through grants and other channels.
• Excellent leadership skills demonstrated in organisations experiencing major change.

Recruitment Process

Safeguarding the children, young people and adults we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.

Please read the Job Description and Person Specification documents and complete the application form.

If you have any questions about the role or process, please get in touch. 

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

No agencies please.

Closing date for applications: Midday Tuesday 6th January 2026

Interviews:   Likely to be online week beginning 19th January 2026

Our Benefits

We are a small and dedicated team.

• Annual Leave of 25 days and eight Bank Holidays (pro rata according to contracted hours).
• Access to learning and development to enable you to progress your career.
• An attractive pension scheme.

The Role

This is an exciting opportunity to lead the implementation of the Law Society's wellbeing strategy and champion initiatives that make a real difference to our members. You will build and maintain strategic relationships with external stakeholders, developing partnerships that extend our reach and impact.

You will manage a Wellbeing Manager and work closely with members, partners and internal teams to design and deliver initiatives that help organisations embed healthy and supportive practices across the solicitor profession. Using strong project management and evaluation approaches, you will track outcomes, report on impact and support continuous improvement.

As the organisation's lead wellbeing expert, you will shape resources, partnerships and messaging that promote resilience and psychological safety. This role offers the chance to influence culture and deliver meaningful, evidence based wellbeing support to solicitors.

What we're looking for

We're looking for someone who combines strategic vision with practical delivery. You'll bring:

• proven experience leading wellbeing initiatives within a complex organisation,
• a track record of designing and evaluating wellbeing strategies that deliver measurable outcomes
• exceptional stakeholder management skills with the ability to influence at all levels.
• In-depth knowledge of wellbeing issues such as mental health, stress, and psychological safety
• strong project management, analytical, and organisational skills.
• Emotional intelligence, adaptability, and a proactive, positive approach

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. You will join a respected brand known for legal expertise and a strong commitment to equality, diversity, inclusion and a culture of trust, clarity, excellence and respect. You will help shape the future of wellbeing in the legal profession, working alongside passionate colleagues in a collaborative environment.

First round interviews for shortlisted candidates will be held online on 12 January 2026.

We offer hybrid working with a baseline of two days a week in our Chancery Lane office and a monthly in person team day, along with a generous benefits package and a friendly, professional working environment. We welcome applications from those seeking flexible or alternative working patterns and will consider these on a case by case basis.

Please note: if you are an internal applicant, Pay Policy will apply.

If you would like to have an informal discussion about the role, please contact Polly Williams on .

Certification Schemes Manager (Interim – 6 Months)
Membership Body | £24.73 per hour | Hybrid (2 days in London HQ)
Start: January 2026 | Applications reviewed on a rolling basis
 
Ready to step into a role where your expertise directly strengthens public safety and supports a mission with real societal impact?
 
My client, a well-respected membership organisation is looking for a confident, proactive Certification Schemes Manager to steer their high-profile schemes through an exciting period of change.
 
You’ll be the engine behind scheme compliance, stakeholder engagement and team leadership - perfect for someone who enjoys keeping complex processes moving smoothly, building trusted relationships with government and regulatory bodies, and delivering consistently high standards.
If you’ve managed certification, registration, audit or regulatory schemes before, particularly within a membership organisation, regulator or non-profit, this could be your ideal next move.
 
The Role
 
You’ll lead a small but capable team, ensuring the efficient, compliant and well-governed operation of all certification activity. Acting as Lead Certification Manager, you’ll oversee scheme delivery, maintain key government relationships, and champion continuous improvement across processes, guidance and digital systems.
 
Key Responsibilities
 

• Providing strategic direction to ensure scheme operations align with organisational goals.
• Acting as the main liaison with government and regulatory bodies to maintain contracts and building safety standards.
• Overseeing day-to-day scheme administration - registrations, audits, complaints handling and compliance.
• Leading and mentoring a team of two, ensuring high-quality delivery and performance.
• Managing consultants and internal stakeholders to tight deadlines.
• Driving continuous improvement across processes, guidance and digital workflows.
• Supporting Board structures through agendas, minutes, reports and sector communications.
• Contributing to budgeting, reforecasting, income generation and wider departmental aims.
• Developing deeper knowledge of certification schemes and building control across the UK.

 
About You
 

• Experience overseeing certification, registration or regulatory schemes (ideally within a membership body, professional body or regulator).
• Strong organisational skills with confidence managing multiple workstreams.
• Clear, adaptable communication skills and ease presenting complex information.
• Collaborative, people-focused, and comfortable working with senior stakeholders.
• Detail-oriented, methodical, and naturally improvement-driven.
• Confident using MS Office applications.

 
Why This Role?
 

• Play a central role in strengthening building safety and public protection.
• Lead a well-supported interim function with clear, high-impact priorities.
• Be at the heart of an audit, website launch and governance transition.
• Join a respected institution where your expertise will be valued from day one.

 
Interested?

To be considered for this role, please send your CV, quoting reference: SOH82313 - applications will be reviewed as they come in, and early interest is encouraged. We look forward to receiving your application!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join our charity as Membership Operations Administrator, helping us to support teachers, champion great teaching and raise the status of the profession by supporting the charity’s membership operations and providing great customer service for current and prospective members. 

Unfortunately we are unable to consider applicants based outside of the UK at this time.

For an audio description of this role, please visit our website - https://chartered.college/join-the-team/

Job Title: Membership Operations Administrator

Reports To: Membership Operations Manager

Salary: £26,500 per annum (FTE)

Contract: Permanent, part-time

Hours: 21 hours per week, we offer some flexibility with hours, although the working week must include  Mondays

Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack. 

Based: Office / hybrid. Currently once a week in the office (based in central London) is required. The Membership Operations team are (often, but not always) in the office on a Wednesday

Start date: Ideally the person will be in post on, or short after, 20th January 2026

Deadline and interview: 

• Applications close at 08:00 on Wednesday 10th December 2025 
• One round interview process, involving a task and competency-based interview
• Interviews will be held in person at our London office (WC1N) on Monday 15th December 2025 

We will be reviewing applications on a rolling basis so may interview sooner, if a suitable candidate is identified.

Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher CPD and accreditation
• research, policy and events
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3.6 million young people. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, strategic positioning of the College in the education sector, and providing meaningful professional learning opportunities for the teaching profession.

The Opportunity

We are looking for a highly-motivated and organised Membership Operations Administrator to join the charity. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills.

Reasons why this role could be great for you:

• You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls
• You enjoy interacting with people and collaborating with colleagues across the organisation and working on a range of different tasks across teams
• You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College.

Main areas of work

• Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes
• Support members to access their membership features, including logging on to our online platforms to access courses, content and our online shop
• Manage Group accounts and renewals effectively, including liaising closely with Groups contacts, issuing quotes and invoices
• Ensure that all contact and communications are compliant with relevant data protection and security standards

Additional areas of work

• Provide administrative support during the Fellowship process
• Generate regular reports on membership to inform organisational KPI reporting
• Provide administrative support for the Membership Operations Team
• Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills.

About You

You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce,  Submittable, Zoom and Slack.

Experience and skills

Essential:

• Excellent written and oral communication skills 
• Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience 
• Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems 
• Experience of working in a busy administration / office role with competing priorities
• Excel and data analysis skills 

Desirable:

• Experience of Salesforce or other CRM systems 
• Knowledge of GDPR and how it relates to the storage, retention and use of personal data 
• An interest in the membership and/or education sector and the support and development of teachers

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• We intend to interview in person at our offices but will make any necessary accessibility adjustments on request

If you require any adjustments in order to proceed with an application please let us know.

For more information about joining the Chartered College, please see our website.

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

The Role

This is a unique opportunity to lead the delivery of Law Society's equality, diversity and inclusion (EDI) strategy and make a real impact.

Experienced in motivating and developing teams, you will manage a growing team of dedicated EDI professionals, driving initiatives that help our members embed EDI in their organisations.

You'll bring your expertise to design and deliver impactful programmes, measure outcomes, and ensure our outputs are evidence-based, member-informed and deliver lasting change.

You will build strong relationships with colleagues, members and external stakeholders including senior stakeholders in law firms and in-house legal teams.

If you're ready to lead, influence, and create meaningful progress towards a more diverse and inclusive solicitor's profession, we'd love to hear from you.

What we're looking for

• You will have expert knowledge and understanding of EDI issues, best practice and what works to drive positive change, as well as legal and regulatory considerations.
• You will have strong people management skills, with experience of guiding teams through change.
• You will have excellent stakeholder management skills, with the ability to build relationships across diverse audiences and influence at senior levels.
• You will have excellent communication and problem-solving skills with the ability to deal with complex issues.
• You will have excellent project management and organisational skills with a track record of designing, implementing and evaluating large-scale EDI initiatives and programmes that deliver measurable outcomes.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

Please note first-round interviews for shortlisted candidates will be held online on 14 and 15 January 2026.

We offer hybrid working (with a baseline of two days a week working at our office in Chancery Lane, London and a mandatory in-person team day once a month), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

We welcome applications from people seeking flexible or alternative working patterns and will consider these on a case-by-case basis at appointment.

Please note: if you are an internal applicant, Pay Policy will apply.

If you would like to have an informal discussion about the role, please contact Polly Williams on .

Are you a brilliant event coordinator? Do you have experience developing training events? Can you spot opportunities to inspire, educate and engage audiences?  

The SLA supports approximately 2000 members with advice, training and advocacy across the UK. The Events Manager will form an essential part of the SLA team working to run a high quality, inspiring and engaging events and training to help us deliver on our mission to support members, so that more children and young people reach their full potential through the school library. You will lead on the organisation of our annual conference; develop and maintain a calendar of events and training for members and non-member audiences; and support the team with all event related administration and logistics.  Events at the SLA include member meet ups (in person and online), events in our branch network across 23 regions, professional development and training, and our SLA Awards ceremonies.

Your work will be at the forefront of our member offer, helping to build links with membership, support members, build relationships with key stakeholders and sponsors, delivering high-quality training and impactful events offer across the year. An agile and flexible thinker, you will be creative, with a flair for spotting opportunities for professional development, and have a keen eye for detail with an ability to manage multiple projects and deadlines. Using your project management experience, you will work with the CEO, SLA team colleagues and subject matter experts and facilitators to develop and deliver a high quality and competitive calendar of events and training. 

This is a full time role (37 hours per week) working throughout the year. Find out more about the role including full job description and how to apply by downloading the job specification pack. 

Application deadline: 19th December 

Interviews: First round interview (online): 13th/14th January

Second round interview in person TBC: 20th/22nd January 

Applications without a covering letter will not be considered. No agencies please.   

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified. 

 

Job Title: Engagement Manager 

Reference Number: V563

Location: Aberdeenshire

Contract Type: Fixed Term Contract – March 2026

Hours: Full-time 35 hours per week

Salary: £25,625

DBS/PVG: PVG

Job Family: 3

Line Manager: Project Manager

Closing date: 8th December 2025

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.

Interview Date/s: TBC

Anticipated start date: TBC

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Job Purpose:

 We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Aberdeenshire. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values. 

As our Engagement Manager, you will directly support people aged 16+ who may have complex and challenging barriers preventing them from securing a positive pathway.  The role will include identifying barriers and helping to build the tools needed to remove them. Supporting with pre volunteering activity as well as volunteering placements in their local area.

You will identify, develop, and manage partnerships with charitable and not-for-profit organisations across Aberdeenshire, building an effective presence within the third sector locally.  You will create diverse, high-quality, structured volunteering opportunities with charity partner organisations, ensuring that volunteering roles reflect the needs and interests of those we support. You will also support the creation of strong referral pathways into our service, and beyond it, building on a knowledge of existing provision. As part of the All-in-Aberdeenshire consortium you will be a positive bridge to support people into positive destinations such as employment, training or further education.

Key Duties Responsibilities

· To engage directly with people 16+ to understand their wants, needs and aspirations and determine the best opportunity for each person and provide the support they need in advance of volunteering.

· To support on a 1:1 basis, in person or digitally with the volunteer to create an action plan in line with the All in Aberdeenshire outcomes.

· To work in partnership with All-in-Aberdeenshire consortium to achieve outcomes and secure individuals positive destinations such as employment, education and training.

· To develop and maintain good relationships with referral partners such as The Council, DWP, SDS etc to ensure a steady stream of referrals are received.

· To Liaise with referral sources, regarding new and existing referrals.

· To identify, create and develop relationships with new charity partners or agencies to provide bespoke and tailored volunteering opportunities.  These opportunities will help the individuals supported to gain experience, confidence and support them on route to a positive destination.

· To manage the risk assessment, quality assurance, and audit processes as appropriate.

· Ensure monitoring, impact and evaluation of information and data is collected and that the project meets its agreed targets, reporting format and schedule.  Assist the Delivery Leader by preparing reports to funders.

· To ensure all the above is done with excellent record keeping, in accordance with compliance requirements and systems.

· Promoting and representing Volunteering Matters across Aberdeenshire.

· Contribute to the wider Volunteering Matters staff teams, upholding our values at all times.

Skills

· A sound and comprehensive understanding of the particular challenges and barriers that people in Aberdeenshire face with moving into a positive destination of volunteering, employment, training and further education.

· Understanding of how to assess the needs of an individual using a person-centered approach.

· Excellent organisational and IT skills.

· Excellent people skills with the ability to build professional, long-term relationships with others.

· Beneficiary-focused, and adaptable – able to go from strategic conversations with key partners to chatting with a nervous potential individual.

· Ability to manage a busy workload and prioritise accordingly.

· Strong attention to detail and a willingness to accurately record all interactions.

· Creating, coordinating and supporting proper reporting channels around contract compliance

· Experience of project management and working to deadlines.

Experience Required

· Example - Significant experience working directly with people, particularly those who face challenges and barriers.

· Demonstratable relationship management experience with a wide range of stakeholders.

· Experience in using a CRM (customer relationship management) system

· Experience of project management, achieving high targets and working to strict deadlines.

· Experience of working in a remote setting as well as working within a team

· Proven ability to communicate effectively and work as part of a team.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. 

About the role

At the Natural History Museum, we’re on an extraordinary journey — transforming how millions of people experience science, nature, and our shared planet. As a global centre of scientific excellence and a beloved cultural institution, we are reimagining our spaces, expanding our world-class collections, and tackling urgent challenges such as biodiversity loss and climate change. Philanthropy is central to realising these ambitions, powering everything from groundbreaking research to bold capital developments.

The Philanthropy Manager plays a pivotal role in this transformation. As part of a high-performing, collaborative Development team, the postholder will secure transformational six-figure gifts from high-net-worth individuals, generating significant philanthropic income to support a diverse portfolio of inspiring projects. Working closely with senior stakeholders, curators, and scientists, the role will shape compelling cases for support that connect donors to the Museum’s mission and impact. The postholder will provide exemplary stewardship and create robust and long-term pipelines, whilst actively supporting the Philanthropy Executive with their portfolio.

This position offers the chance to influence the future of one of the world’s most iconic museums, whilst sharing the Museum’s ambition with like-minded philanthropists.

About you

As our next Philanthropy Manager, you’ll bring your talent for cultivating meaningful relationships and turning strategic vision into tangible support for one of the world’s most inspiring institutions. You’ll thrive on building and managing a dynamic portfolio of major donors by researching prospects, crafting tailored proposals, and delivering exceptional stewardship that deepens engagement year after year. With your outstanding communication skills and confident ambassadorial presence, you’ll represent the Natural History Museum to an array of high-profile supporters, translating complex ideas into compelling stories that spark generosity. Collaborative and proactive, you’ll work closely with colleagues across the Museum to shape innovative funding opportunities that align with our bold scientific and cultural ambitions. Meticulous organisation, a sharp eye for detail, and an ability to stay composed under pressure will ensure you deliver exceptional results in a fast-moving, purpose-driven environment.

If you’re a motivated relationship-builder with a track record of securing significant gifts and you want to use your skills to make a lasting difference, we would love to hear from you.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. 
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events.  We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 23:59 on 8 December 2025

Interviews expected: w/c 5 January 2026

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

We're looking for an organised, confident and resilient Service Manager to join our Mental Health Service in Hammersmith and Fulham.

£39,000.00 per annum, working 40 hours per week.

This is a 9 month maternity cover fixed term contract.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Service Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focussed integration of specialisms across the whole organisation.

Hammersmith and Fulham MH is a medium to high support Mental Health Service split across three sites (within walking distance).

As the Service Manager, you would be responsible for x1 TL and 7 Support Workers.

Irvin Road - Single Cover 24/4
Kwaanza House - Single Cover/Visting
Lena Gardens - Single Cover/Visting

Contract type: Support only

For a full job description, please visit our website.

What you'll bring:
Essential:
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
- Experience of successfully managing external partnerships to ensure successful delivery of services
- Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:
- Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.