Organisation

Jami is a mental health charity that enriches and saves lives impacted by mental illness in the Jewish community.

Since the start of the pandemic, demand for our services has grown exponentially. In 2021 we undertook a thorough review of the needs of the community, to develop a new strategy that will secure the Jewish community’s mental health provision. The new strategy sets out a huge agenda for change in scale and provision, which will be developed over the next five years while we continue to run our diverse set of highly professional mental health services:

·Advice and advocacy

·Treatment and support

·Education and campaigning

Jami currently supports over 1,400 individuals, delivering almost 50,000 separate service interactions each year, and reaches thousands more people through education, seminars, work in schools and other organisations. Through our social enterprise community café, Head Room, we raise mental health awareness while delivering mental health support on the high street.

Job purpose

Jami’s strategy set out radical developments that will transform mental health provision for the community. One of these developments is to:

Establish a service for young people of secondary school age, where there is currently a stark gap in provision for our community.

This role will be working as part of a new multi skilled team to pilot a service that aims to provide early intervention and mild to moderate mental health support for secondary school aged children (ages 11-18) who are experiencing emotional and behavioural issues relating to their mental health.

Furthermore, it aims to bridge the gap between the current wellbeing support provided in schools and the threshold for statutory support for mental ill health. This service will facilitate referrals and signposting to statutory and voluntary sector health and social care services. It will provide evidenced based assessment of need and mental health interventions.

The post holder will work as part of Jami’s CYP team and alongside Jami’s Carer and Family Support team to assess, plan, deliver and evaluate person centred interventions to improve the lives of children, young people experiencing mental ill health.

Responsibilities

• Work as a member of Jami’s CYP team supporting children and young people of the Jewish Community experiencing issues with their mental health, in collaboration with key individuals such as families, carers, teachers as appropriate.
• Manage a 1:1 caseload and work effectively using a whole team approach as required.
• Assess and deliver evidence-based interventions to children and young people experiencing mild to moderate mental health difficulties. Enabling them to identify their goals and work towards them.
• Working in partnership to support children and young people experiencing mild to moderate mental health difficulties and their families in the self-management of presenting difficulties.
• Liaise with appropriate statutory and non-statutory health and social care organisations, schools and further education and signpost where appropriate.
• To maintain up to date and accurate electronic records as required by existing procedures
• Provide specialist assessments and holistic interventions, using tools such as YROC to inform a meaningful support plan in line with the service user involvement strategy.
• Re-assess using YROC on a three-monthly basis to evaluate progress and re-evaluate the support offered.
• Maintain own personal development and keep up to date with current knowledge and health and social care agenda.
• Maintain awareness of current thinking and new developments in mental health care of children and young people
• Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments.
• Compliance with the Equality Act, and health and safety legislation.
• Provide a service which adheres to policies and procedures including following safeguarding and rise assessment practice.
• To utilise video conferencing, phone and in person meetings to support clients.
• Attend regular supervision with a named supervisor, incorporating this into practice.
• Attend relevant meetings.
• Participate in the organisation’s appraisal process.
• Ensure that all activities are operated consistent with the values of Jami and the Jewish Community with which you serve.
• Carry out any other necessary duties or tasks as requested by your line manager or another designated senior manager.

Key relationships

• Jami’s CYP team
• Children, young people, and their families / carers
• Jami’s Carer and Family Support Team
• Other Jami services
• External statutory and voluntary sector organisations, including educational settings

Essential Training, Qualifications and Experience

• Qualified Educational Mental Health Practitioner, Children’s Wellbeing Practitioner, Occupational Therapist, or alternative relevant qualification.
• Evidence that relevant qualification is nearing completion will be considered.
• Registered with governing bodies as appropriate.
• Experience of working with children and young people, their families and others in a health care, social care, or school setting.
• Experience of working with children and young people who have social, emotional and/or behavioural difficulties relating to their mental health.
• Experience of delivering interventions to children and young people to enhance mental health and wellbeing.

Flexibility

To deliver services effectively, a degree of flexibility is needed, and all post-holders may be required to perform work not specifically referred to above. Such duties will fall within the general scope of the job description. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job.

Disclosure of criminal background

All employees are checked with the Disclosure Barring Service

If it is a requirement of the post that an enhanced check is undertaken, successful applicants will be asked to complete and sign a Disclosure Form giving permission for the screening to take place.

Having a criminal record will not necessarily bar you from working with Jami. This will depend on the nature of the position and the circumstances and background of offences.

Please note applicants refusing to sign the form will not be progressed further.

Equality and diversity

Jami are proud to be an equal opportunity workplace. We recognise and promote, the positive value of diversity, equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds.

Confidentiality

All information relating to service users, volunteers and staff gained through your employment with Jami is confidential. Any disclosure to any unauthorised person is a serious disciplinary offence.

To view the full job description please visit jamiuk. org

Closing date for applications 5th December 2021

Mind in Croydon is a highly regarded voluntary organisation which is concerned with the welfare of people experiencing poor mental health, living in the London Borough of Croydon.

This role is an exciting opportunity to work in the Welfare Benefits and Employment Support Team based in South Croydon. The role is contracted to September 2022 with a strong likelihood to be extended and possibly made permanent.

 The successful post holder will motivate and enable people experiencing poor mental health to take the opportunity to move towards the world of work. The post holder will carry a large and diverse caseload. The caseload will include an element of supporting people to sustain employment. Mind in Croydon is a voluntary organisation which is concerned with the welfare of people experiencing mental health, living in the London Borough of Croydon.

Key tasks include:

• Creating person centred action plans for clients and conducting reviews to set objectives and measure achievements.  Assisting the caseload with searching and applying for jobs, with a focus on finding jobs that match skills and abilities.
• Using an understanding of Disability Discrimination to support clients with employability goals.
• Collecting quantitative and qualitative data with the aim of demonstrating services impact and performance. 
• Develop links with employers to arrange work experience, work placements, in-house experience or work/job shadowing.
• Developing and delivering workshops to clients and wider stakeholders
• Maintaining accurate statistics and utilising a file management system.
• Undertaking a wide range of administrative tasks including keeping detailed case notes, quarterly stats for the commissioners, case studies for monitoring purposes etc.

Salary is £26,347 pa and there are excellent benefits incuding 28 days hols leading to 33 days after 5 years service. We offer a flexible and supportive working environment .

If you have some experience in mental health advice work, are empathetic, have strong communication skills and a strong work ethic, we look forward to hearing from you.

About us:  

PTMWA is a women-led organisation whose vision is to ensure that people, suffering, or at risk of domestic abuse receive appropriate support. We assist recovery by providing safe accommodation, specialist support services and by working in partnership with other agencies. We also run the only museum dedicated to telling the story of women’s fight for the right to vote at our Pankhurst Centre headquarters.  

We are a diverse organisation with c31% of our staff identify as BAME, 12% as LGBT+. We span the generations with c11% of staff being aged 18-24 and c25% aged 55-64 and c11% identify as having a disability.  

Our staff, volunteers and service users have taken time to reflect on who we are and what we do when we are at our best. This reflection showed that we can proudly claim to be:    

Courageous by challenging inequality, stepping forward and making change  

Affirming by supporting and inspiring, paying attention to discover what matters  

Generous by sharing our skills, creating energetic positive links, and thriving together  

Rooted by being secure in our communities, participating and nurturing a sense of belonging  

About You: You will be a pro-active, reliable individual who reflects the values of PTMWA in all that you do. Your experiences, whether in paid or voluntary work, will enable you to fulfil the role requirements but it is your attitude and character that will make you a successful team member.You will enjoy a challenge and actively participate in delivering and developing services of the highest standard. You will have experience working with victims and their children who are affected by domestic abuse. You will work collaboratively and with compassion. You will be joining a strong, well-established partnership with a wide and varied skill set. Training and ongoing support in the use of therapeutic play techniques is available. 

About Big Manchester: For the past nine years, The Pankhurst Trust (Incorporating Manchester Women’s Aid) has been part of a highly successful partnership with Barnardo’s and 3 other voluntary sector agencies in the delivery of Big Manchester project in the north of the city.  The Big Manchester partnership has an innovative approach to working with families with children aged 5-11 and where they are affected by domestic violence and abuse, substance misuse and poor mental health.

The project has been so successful it has been extended to cover the central Manchester area and we are recruiting an additional Family Intervention Worker. 

 About the role: PTMWA is the employing organisation, but the role will be managed on an operational level by Barnardo’s project manager. The role will involve intensive holistic work with parents and their primary school aged children and where the family has been impacted by domestic violence and abuse. You will work with children in 1:1 setting and support them through a range of interventions including using creative therapeutic play techniques. Alongside this you will also work collaboratively with parents – assessing their needs and working with them to find solutions. 

This role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1  

 Hours of work: 17.5 

Salary: £25,215 pro rata 

Duration:  Till 31.08.2022 with possible extension till 2024

Annual Leave: 25 days plus Bank Holidays, pro rata for part-time workers  

To Apply: Application packs can be downloaded from our website or a copy can be obtained by emailing our info email. 

Application forms should be returned by 5pm on 6th December 2021.Interviews will take place 13th and 14th December if you have not heard from us by 11th December your application has been unsuccessful.

You can also contact us by telephone.

The Baobab Centre

The Baobab Centre provides rehabilitation support to young asylum seekers and refugees who have experienced human rights abuses. Baobab provides psychotherapy, casework and advocacy as well as a wider range of community activities. We are seeking a Finance Manager to support the running of the organisation and to help our team support young asylum seekers and refugees in London. 

Job Purpose:

• Day to day finance management of the organisation 
• Prepare, develop and analyse management accounting information
• Finance planning, budgeting, forecasting and annual accounts
• Provide high quality support service to the Operations Team
• Work 14 hours across a month (i.e. available a few hours a week not in two complete days). On some months there is the possibility of a few extra hours if necessary.

Duties and responsibilities

• Production of monthly management accounts
• Analysing variances and exploring potential problems with Operations Manager and Finance Committee
• Making appropriate recommendations and advising of the impact of financial changes on the charity
• Preparation of annual budgets (including aspirational) and producing regular reforecasts against the budget
• Improving the systems surrounding all aspects of the charity's budgets, forecasts and business planning
• Shared responsibility with the Operations Manager for the annual audit/examination and referral to independent examiner. 
• Providing financial support to the fundraising team, including information for funding applications and reports.
• Support the Finance Administrator with any queries regarding payroll and the day to day finance postings in Quickbooks.
• Support the Operations Team in reviewing the financial policies and procedures.
• Preparing monthly accounts for the monthly Finance Committee Meetings (held in the evening).

Person specification

Accounting:

• A fully qualified accountant with a thorough practical understanding of Finance Management including management accounting principles and techniques as well as an understanding of charity accounting principles.
• Experience of producing annual accounts and working with Independent Examiners. 
• High degree of communication skills, particularly attuned to working well with non-finance professionals.
• First-hand experience of planning, budgeting and forecasting
• Experience working in fast moving environment providing accurate and timely information to a high standard.
• Experience and understanding of charity accounts.
• Experience with general finance management.

Charity Experience and Interest

• Demonstrable interest in one or several of: human rights work, mental health, refugees and asylum seekers, and young people separated from their families.
• Ideally with experience of working with unaccompanied refugees and asylum seekers. 
• Demonstrable experience working with people from different culture and backgrounds.
• Ability to work flexibly with an understanding of the holistic functioning of the charity.

Please apply using our application form, select 'Apply with CharityJob'. We will not read CVs.

WHO WE ARE
City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. In 2018 we partnered with South Yorkshire Police to launch About Face, a trauma-informed programme committed to breaking the cycle of crime, partnering alongside other organisations such as South Yorkshire Police, Her Majesty’s Prison and Probation Service, Drug and Alcohol Services, amongst many others. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.

ROLE SUMMARY
We currently have an exciting opportunity for a Caseworker within our Outreach Support Team in Merseyside. In this role, you’ll be responsible for supporting survivors of modern slavery currently within the National Referral Mechanism who are living within the community. The role is to assess and respond to client needs, signpost clients to local services to meet identified needs, and to empower clients to take steps towards independence. You will also work in an agile and responsive team environment providing a great standard of support for clients. 

At City Hearts, we’re committed to providing our staff with the resources needed for their role. This takes the form of development and learning opportunities for all employees, but also our dedication to maintaining and supporting the wellbeing of each individual that forms a part of our team. We know that by doing so, it positions us to provide the very best care and support for some of society’s most vulnerable.

As a member of the team here at City Hearts, you’ll also receive:

 •  Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, conflict management and more
•  Medicash Health Plan- including an EAP (Employee Assistance Programme that covers up to 8 one to one private counselling sessions a year), money towards dental and optical costs and much more
•  30 days holiday per year (plus accrued holiday days for length of service)
•  The opportunity to attend Group Supervision every 6 weeks with qualified therapists
•  Commitment to annual salary reviews
•  Progression opportunities including our Staff Development Scheme, providing you with the chance to specialise in a key aspect of your role

Job Title: Outreach Caseworker
Reports to: Outreach Coordinator 
Contracted Hours: 37.5 hours per week          
Contract Duration: Fixed until 29 June 2025
Salary: £20,500 pro rata per annum 
Location: Merseyside
Closing Date: 10.12.2021        
Interview Date: We will be interviewing applicants as and when suitable candidates apply Probationary Period: 3 months
Direct Reports: N/A

•  Providing casework support for Survivors Of Human Trafficking across the Merseyside region.
•  Each full time caseworker will oversee 16-20 clients of varying levels of support need (or pro rata equivalent if a part-time role)
•  To work effectively as a team, including giving responsive feedback and handover information to Line Manager, and colleagues where there is a shared caseload.
•  To independently meet deadlines, including accurately recording and logging support hours, documenting relevant client information and completing other administrative paperwork in adherence to the terms of the contract.
•  To risk assess and take appropriate steps to safeguard clients.
•  To follow ECAT requests and meet KPIs set by contractors.
•  Ensuring all clients receive the full protection/support of the EU convention, as laid out in article 12 of the ECAT.
•  To arrange appointments for individual clients, and liaising with organisations and individuals regarding clients in a professional manner.
•  Visiting clients face to face (where suitable) a minimum of once a month, taking into account what is reasonable to meet that client’s needs.
•  Meeting clients in an appropriate environment, including using remote sessions where needed.
•  To ensure the progression of clients through the system, including journey planning and move on strategies, within the required time frame.
•  To regularly attend supervision meetings with Line Manager.
•  Adhering to all internal procedures regarding City Hearts and any legislation.
•  Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

Job Description

The Senior Finance Officer is a newly created post offering plenty of scope for development. The successful candidate, supported by the Finance Manager, will act as a pivotal role in ensuring the smooth running of the charity’s day-to-day finances and financial reporting function.

General accounting duties include the input of all primary accounting information, invoice processing, reconciliation of accounts and preparation of management accounts.

Specific Responsibilities

• Process supplier invoices and other expenditure, invoice coding, authorisation and maintenance of bought ledger
• Process staff expenses, verification of claims, credit card payments and monthly petty cash reports
• Prepare weekly BACS payment of invoices, expenses and other payments as required
• Prepare sales/income invoices, coding, issuing invoices and recording income/receipts and maintenance of sales ledger
• Set up direct debits and standing orders as required
• Perform all bank, credit card and petty cash postings and subsequent monthly reconciliations for review
• Run monthly trial balance and prepare management accounts (income and expenditure, cash flow forecast, balance sheet and analysis of funds) in conjunction with Finance Manager
• Deal with accounts and general routine queries to finance section from external and internal customers
• Lead on year-end accounts preparation and liaison with external audit
• Attend meetings/training as required
• Act as an advocate for Bipolar UK within your work
• Purchasing materials, equipment and services that provide value for money to the charity
• Work with fundraising to ensure everyone who donates to the charity is thanked.
• Other duties deemed appropriate by the Finance Manager or Chief Executive to assist in achieving the aims and objectives of the charity.  This may include line management

Person Specification

We are seeking an individual with the following skills, attitudes and experience required for the role:

• Experience of ensuring complete, accurate and timely accounting records
• Proficient in  Excel
• Excellent organisational skills with the ability to multi task, prioritise work, and meet deadlines
• Attention to detail
• Ability to work using own initiative but also seek support/guidance as required
• Excellent written and verbal communication skills (including telephone skills)
• Willingness to get involved in a variety of projects and activities
• A commitment to improving the lives of people affected by bipolar.
• Experience using Xero

Desirable:

• Part qualified
• Experience of working within a non-profit organisation
• Experience of Salesforce (NPSP)
• Management experience

Outline terms and conditions of employment

• Salary: up to £33,000 pa pro-rata (depending on experience)
• Contract: part-time (up to 30 hours), two year fixed term
• Location: Home-based UK-wide / London – flexibility with the right candidate
• Holidays: 25 days a year and bank holidays.
• Probationary period:  six months
• Pension: Charity pension scheme.

Islington Mind aims to ensure that the needs and interests of mental health service users, women, black and minority ethnic communities, disabled people, lesbians, gay men, bisexuals, transgender and people of all ages are reflected in all its activities. All staff are expected to contribute to this aim.

In this role you will support the development of Islington Mind’s work with marginalised groups and those with lived experience of mental health problems

You will support the cultivation and maintenance of productive working relationships with marginalised groups and organisations representing the interest of these groups.

Be responsible for developing effective inclusive internal and external communications and engagement methods. Ensuring the views of people with experience of mental health problems inform and guide your work and actively seek opportunities to involve people with lived experience in planning, delivery and review.

About us: 

PTMWA is a women-led organisation whose vision is to ensure that people, suffering, or at risk of domestic abuse receive appropriate support. We assist recovery by providing safe accommodation, specialist support services and by working in partnership with other agencies. We also run the only museum dedicated to telling the story of women’s fight for the right to vote at our Pankhurst Centre headquarters. 

We are a diverse organisation with c31% of our staff identify as BAME, 12% as LGBT+. We span the generations with c11% of staff being aged 18-24 and c25% aged 55-64 and c11% identify as having a disability. 

Our staff, volunteers and service users have recently taken time to reflect on who we are and what we do when we are at our best. This reflection showed that we can proudly claim to be:

Courageous by challenging inequality, stepping forward and making change 

Affirming by supporting and inspiring, paying attention to discover what matters 

Generous by sharing our skills, creating energetic positive links, and thriving together 

Rooted by being secure in our communities, participating and nurturing a sense of belonging 

About You: 

You will be a pro-active, reliable individual who reflects the values of PTMWA in all that you do. Your qualifications and experiences, whether in paid or voluntary work, will enable you to fulfil the role requirements but it is your attitude and character that will make you a successful team member.

You will enjoy a challenge and actively participate in delivering and developing services of the highest standard. 

About the role: 

All roles are subject to a DBS check and we seek 2 x references, 1 of whom must be your current employer if applicable

Independent Domestic Abuse Advisor – part time role available 

The purpose of this post is to provide professional advice, information and support to survivors of domestic violence and abuse living in the community. This will include the range, effectiveness and suitability of options to improve their safety and that of their children. This advice must be based on a thorough understanding and assessment of risk and its management, as part of a multi-agency risk management strategy or MARAC process. This post will be specifically working on the DRIVE Project.

This role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1 

Hours of work: 17.5 per week

Salary: £23 868.00 per annum, pro rata (Actual salary £11934 per annum) 

Duration:Fixed term contract to 31st March 2022, extension subject to continued funding 

Annual Leave: 25 days plus Bank Holidays, pro rata for part-time workers 

To Apply: Application packs can be downloaded from our website or a copy can be obtained by emailing our info email. 

Application forms should be returned by midnight 7th December 2021. Interviews will be held on 10th December 2021. If you have not heard from us by the 9th December your application has been unsuccessful. 

For information in alternative formats (for example, in braille, large print or an electronic format), please email our info email. 

You can also contact us by telephone.

Full time and Part time opportunities available 

Various Locations 

A hand up, not a hand-out.

Thank you for your interest in joining us in the Foundation at an exciting time of growth and development across The Big Issue.

The Big Issue mission is to dismantle poverty by creating opportunity through self-help, social trading and business solutions – a “hand up, not a hand out”. We provide an “access to all” means for people to earn a legitimate source of income, to raise their self-esteem and to take control of their lives. One of the ways we do this is through supporting vendors to sell The Big Issue magazine. Last year alone, we put £5.5m in the pockets of our vendors, releasing them from a dependency on hand outs.

The Big Issue Foundation supports vendors (and increasingly others) with “wrap around support”- health, housing, debt, addiction, mental health, financial inclusion, and employability. We do this by connecting vendors with the vital support services, personal solutions, Big Issue programmes and employment pathways, that enable them to rebuild their lives and determine their own futures – welcome to our community.

About the role and the person

The Vendor Outreach Worker is a rewarding and critical role, none more so than now as vendors pick themselves up following the Pandemic and learn to adapt to a changing society.

The role is responsible for changing lives through outreach support, connecting vendors with their communities and supporting their wellbeing and employability. You’ll work directly alongside vendors (and potentially others as new Big Issue social enterprise models develop) to support and empower them to find their own solutions to improve their lifestyle and their opportunities.

You’ll build and maintain strong third party networks and together establish clear support pathways for and with vendors in your area, guided by the Pathways and Partnerships team. These may be through social service providers e.g. housing, debt, substance abuse, mental health, migrant support, universal credit, employment organisations. They may also be through local business networks, identifying routes to employability and supporting vendors into work and readiness to work.

Your Area Manager, and the wider Service Development teams, will support you through a national strategy and framework.

You’ll work alongside a national team of Vendor Outreach Workers and together will recruit and support volunteers to assist you in your day to day role.

Your experience

Experience of motivating complex and diverse client groups to engage with services and support is vital for this role. The ability to assess client needs and support them to address their needs through appropriate assertive relationship management is also key.

You’ll work alongside a national team of Vendor Outreach Workers and together will recruit and support volunteers to assist you in your day to day role.

Locations

• Glasgow & Edinburgh
• London/South-East
• Wales
• Bournemouth & SW coast/Plymouth
• Bath and Wilts: 20 hours position available
• Birmingham: 20 hours position available
• Oxford: 20 hours position available

The format of the interviews will be determined by the COVID-19 guidelines and restrictions that apply at the time.

Assistant Psychologist

NJC 17-22 - £24.491 - £27,041

Full Time

Permanent

York

Ref: J268-B0447-21-7842

Bridging the Gap PD Services provide psycho-social interventions for male and female service users with personality difficulties who are screened into the Offender Personality Disorder Pathway. We are seeking to recruit an experienced, enthusiastic and highly motivated Assistant Psychologist from a Clinical, Forensic or Counselling Psychology background.

A subsidiary of Community Links which is part of the Inspire North Group, Bridging the Gap is commissioned as an Intensive Intervention and Risk Management Service (IIRMS) in the York, North Yorkshire and Humberside areas.

The Post Holder is responsible for providing a flexible, effective and responsive service upon behalf of Bridging The Gap Services, working in partnership with the Probation Service and wider Offender Health providers

They will be required to provide consultation, advice, training and support to staff working with clients who have diagnosis or presenting characteristics of Personality Disorder

You will work as part of the multi-disciplinary clinical team, providing specialist psychological input.

If you have a genuine passion for this area of work and an interest in working flexibly and creatively then we’d love to hear from you!

Closing Date 23:59 Sunday 28th November 2021

Interviews to be held on TBC

We aim for our workforce to reflect the diverse and exciting region we serve.

Employment Consultant
Full time: 37.5 hours per week
Location: North West
Contract duration: 18 months

The Poppy Factory Employment Service has supported over 1500 veterans who have mental or physical health challenges, or other barriers, into employment.  We are ambitious about supporting many more veterans into meaningful and sustainable work as we adapt and grow our service to meet changing needs. 

We have a vacancy for an Employment Consultant to join an established team with strong networks across the North West of England, for a fixed term of 18 months.

This is an excellent opportunity to join The Poppy Factory at an exciting period in our 100 year history. We are developing and growing our service in the community, through the NHS and other organisations. 

We are looking for individuals that are:

• Experienced in helping others in need of support. This could be in employment, housing, health or any other area. We are particularly keen to hear from people who have experience of managing caseloads of individuals.
• A strong communicator with high emotional intelligence who can adapt their approach to different audiences. 
• Adept at identifying and developing effective & collaborative relationships with other professionals and employers across Wales. 
• Positive about every person’s potential to succeed in employment regardless of their health or other barriers. 
• Creative with problem-solving who asks questions to learn more about a situation and is thoughtful and tenacious in working with others to find a range of possible solutions.

The successful candidate for this role will preferably have experience of working with people with health conditions or other challenges such as criminal record, housing or long-term unemployment.

The role also requires strong networking and relationship management skills with the ability to work collaboratively with referral partners, and potential employers as we look to expand and develop our service around the UK.

The Poppy Factory aims to be an exemplar employer. We provide competitive terms and conditions of employment including:

• A generous Company Pension scheme
• Company-paid life assurance
• Training and on-going Professional Development

Please download the candidate pack for further information.

We will be reviewing applications and scheduling interviews on a rolling basis, so we encourage you apply promptly.

Equality, Diversity and Inclusion

The Poppy Factory is committed to equality, valuing diversity and promoting inclusion.  Our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. We are happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

Engagement and Support Officer, Fine Cell Work

We are looking for an exceptionally supportive and non-judgemental individual to underpin all aspects of the Fine Cell Work post-prison programme, Open the Gates (OTG). This person will be responsible for ex-prisoners’ referral, recruitment and support arrangements; for risk assessing attendance and providing individualised support based upon need, sharing appropriate information on ex-prisoners’ licence conditions and skills with mentors and staff; for setting up and delivering the FCW distance support scheme and for supporting volunteer employment mentors alongside the Volunteer and Programmes Coordinator.

The successful candidate will have experience of providing one to one support to vulnerable adults, the experience of working in the criminal justice sector, a non-judgemental attitude towards ex-offenders from a variety of backgrounds and exceptional communication and organisational skills. They will also have up to date knowledge of housing support and the benefits system and knowledge of how to deal with safeguarding concerns. 

As well as offering person-centred support and helping to shape and embed our new distance support project, the role includes:

• Building relationships with ex-prisoners’ Probation Officers, Public Protection Officers and  other keyworkers to ensure support and risk is managed and communicated.
• Actively recruiting ex-prisoners to join the programme, including promoting OTG to Fine Cell Work prison groups and volunteers, and building relationships with prisons, probation services (including Approved Premises) and other ex-offender support organisations across the country to promote the programme.
• Overseeing the ex-prisoner journey at Fine Cell Work and ensuring ex-prisoners move on to further education, training, or employment (where appropriate) and are able live meaningful, crime-free lives.
• Carrying out pre-engagement assessments of all ex-prisoners applying to the programme, including arranging logistics of in-prison assessment meetings and requesting relevant risk information.
• Assisting with the development of risk management plans.
• Working with the wider team to research and liaise with offender support and employment agencies beyond FCW, signposting ex-prisoners on to these, and helping mentors with appropriate signposting and referrals to partner agencies.
• Responding to safeguarding issues and working as part of the Fine Cell Work team to ensure all staff are aware of good practice in working with ex-prisoners and those with complex needs.
• Delivering a number of workshops to ex-prisoners every year on themes of disclosure letter writing, CV writing, mental health and wellbeing, safeguarding and professional boundaries.  
• Work alongside the Workshop Supervisor to conduct regular development reviews with ex-prisoners, to record and track progress quarterly to maintain effective evaluation of the OTG programme and providing written reports on programme delivery when required.

To apply for this role please send a cover letter, outlining how you meet the person specification, and CV by 9am Monday 29th November. Please note your application will not be considered if a cover letter is not included.

eCommunity Moderator - part time, sessional hours up to 15 per week

2-Year Fixed term contract – Nationwide, homebased with occasional travel to meetings.

Bipolar UK is the only national charity dedicated to empowering individuals and families affected by bipolar. Peer support is at the core of our work. This means people affected by bipolar helping others.

We are seeking a confident and motivated Moderator to support our growing eCommunity service (currently 10,000 members). This position will report to the Senior Peer Support Officer and will be remote based, with occasional travel to staff meetings.

The successful candidate will have experience of supporting people affected by bipolar and of using or moderating online forums and feel confident interacting with others in an online environment. The position requires excellent communication skills and the ability to support a wide range of service users, many of whom are facing difficult challenges and rely on our service for support. In addition, the post holder will maintain statistical records and work with the Senior Peer Support Officer to identify improvements to the eCommunity platform and procedures.

The role calls for an individual who is:

• Confident and comfortable working on their own, as well as part of the wider team.

• Flexible in their availability as we have moderation cover seven days a week and weekend working are required.

Specific Responsibilities

As part of the Peer Support team, providing day-to-day administration and moderation of the eCommunity on a rota basis, ensuring that posts abide by our House Rules and providing support to forum members as required.

Referring difficult and concerning content to the other moderators and Senior Peer Support Officer to ensure consistency and so that users can receive further support from the charity where appropriate.

Refer any safeguarding issues to the safeguarding lead and provide reports of incidents and actions.

To provide technical support and guidance to service users on how to use the eCommunity, answering any queries regarding problems they may have accessing the service.

With the Senior Peer Support Officer develop and market the service to reflect the needs of our service users. Provide feedback to the rest of the Bipolar UK team on topical issues and concerns of the eCommunity.

Attend and contribute to team meetings.

To act as an advocate for Bipolar UK within your work.

Other duties deemed appropriate by the Chief Executive to assist in achieving the aims and objectives of the charity. The Person.

The experience, skills, and knowledge we are looking for are:

• Experience of using or working within an online community setting.

• An understanding of and empathy for people living with bipolar.

• An understanding and commitment to working as a team.

• Excellent written and spoken communication skills.

• Excellent organisational skills

• IT skills specifically MS Office

We’re looking for an immediate start so will interview as soon as suitable applications come in.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its seventh year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

MAIN DUTIES:

1. To be the public-facing first point of contact to health and social care service users in England, providing information about the NHS Continuing Healthcare assessment and appeal process, as part of an established national specialist continuing healthcare information and advice service, with a great reputation.
2. Main duties to include being part of the tier one team, who are the first point of contact for new client enquiries (telephone and email), responding to messages from new clients, asking relevant questions to determine the type of enquiry, providing accurate tier one technical information about the NHS continuing healthcare framework and criteria, and scheduling tier two advice sessions. Note that this is primarily a telephone advice role within a very busy service and that many callers will present with strong emotions.
3. To provide tier one information about the assessment and dispute processes to our clients tailored to their specific situation and needs from a good working knowledge of the national guidance and assessment framework.
4. To keep informed of issues, policies and guidance affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To respond to new referrals by making prompt initial contact with the client following referral from a Clinical Commissioning Group, stakeholder or private enquirer, within appropriate timescales.
6. To provide administrative support to the Information and Advice team and Managing Director.
7. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
8. To meet and greet clients and visitors to the offices.
9. To research topics relevant to continuing healthcare as directed, preparing clear and concise summary reports.
10. Responsible for maintaining online client management and filing systems.
11. Work closely and efficiently with representatives and partners from NHS England and referring Clinical Commissioning Groups so as to provide a quality and cost-effective service, and to minimise stress for the client.
12. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
13. To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies. 
14. To work cooperatively with Beacon’s private casework team so as to provide clear, transparent and appropriate information to clients about Beacon’s casework services in line with company procedures. 
15. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
16. Attending line management, supervision and team meetings as appropriate and to play a full part in the development and success of Beacon.
17. Archiving
18. Provide organisational and administrative support to advisers and caseworkers as required.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

The criteria for determining eligibility are highly complex and can be very difficult to understand because they care based upon case law and often poorly-understood legal tests rather than primary legislation.  Our experience has shown that there is a lot of confusion surrounding continuing healthcare because of the complex nature of the criteria, as well as lengthy and detailed assessment processes.  Likewise, the appeal process can be very daunting and perplexing to individuals who do not know what to expect.

Over the past 17 years, Age UK Oxfordshire has provided a free advice, support, advocacy and active casework service to individuals in the South of England going through the assessment or appeal process.  In that time they have worked with over 7,500 families and won over 70% of appeals, establishing a national reputation for quality advice and casework within continuing healthcare professional circles.

Beacon is the trading name of Ethical Legal Services Ltd, a company which has evolved from Age UK Oxfordshire’s original continuing healthcare project. Beacon utilises the extensive experience of its casework team to fill both a commercial gap and a social need in the national support market for continuing healthcare.  Beacon aims to ensure that individuals receive a fair, accurate & comprehensive assessment of need, being empowered to make informed appeal choices. Beacon is a social enterprise, producing operating surpluses which are donated to charity to support vital services for older people.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past seven years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.