Monitoring and evaluation officer volunteer volunteer roles in Edinburgh

Volunteer Grant Officer

Southwark Tenants’ Federation – Grassroots Housing Advice Charity

Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer

About Us

We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.

Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.

The Role

We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.

You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.

Key Responsibilities

• Research grant funding opportunities suitable for a grassroots, tenant-led organisation
• Draft and submit grant applications to trusts, foundations, and statutory funders
• Maintain a simple funding pipeline and track deadlines
• Work with staff and volunteers to gather service data, outcomes, and case studies
• Assist with basic funder monitoring and reporting

About You

Essential:

• Strong written communication skills
• Good organisational skills and reliability
• Commitment to social justice and housing rights

Desirable (but not essential):

• Experience of grant writing or fundraising
• Knowledge of social housing, tenant organisations, or advice services

We particularly welcome applications from people with lived experience of social housing.

What We Offer

• Flexible volunteering hours
• Support, supervision, and guidance
• The opportunity to contribute to a unique and historic tenant-led organisation
• Experience in grant writing within the voluntary and housing sectors
• References provided where appropriate

This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
 
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:

• Human, not automated
• Trauma-aware, not reactive
• Boundaried, not extractive
• Purpose-led, not performative

You are the bridge between content and community — between attention and action.

Experience Qualification and Requirements

Essential experience

• Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
• Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
• Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.

Essential skills & qualities

• Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
• Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
• Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
• Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
• Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
• Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.

Desirable 

• Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
• Familiarity with safeguarding principles, escalation workflows, and online safety practices.

Training & support provided

• Safeguarding protocols and escalation pathways.
• Platform-specific engagement standards and tone-of-voice guidance.
• Escalation and reporting systems, including how to log risks and recurring themes.

Main Responsibilities/ Key Duties

• Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
• Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
• Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
• Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
• Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
• Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
• Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
• Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
• Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
• Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.

This role is not suitable if you:

• Want to debate or argue online
• Struggle with emotional boundaries
• Seek influencer-style engagement
• Want creative control over content
• Are unable to follow safeguarding procedures strictly

This is not about visibility — it is about responsibility.

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and trust
• Emotional maturity is essential
• Paid roles will emerge as the organisation becomes financially sustainable

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A short scenario-based engagement discussion

If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.

 A Final Word
Social media is about people, not platforms.

If you know that:

• Trust is built through presence, care, and consistency
• Boundaries are a form of protection, not distance
• Privacy and consent are safeguarding responsibilities
• How we respond matters as much as what we post

Purpose of the role
In this important role, you will be responsible for assessing the eligibility of applicants for our grants and services, in adherence with Variety’s structured grant management approach (guided interviews, weighted scoring and panel review) to maximise impact for disabled and disadvantaged children and young people.

You will be required to handle grant applications and supporting information with the utmost confidentiality, following organisational policies to ensure the privacy and security of all sensitive and personal information.

Using our defined eligibility criteria and assessment tools, you will evaluate applications and conduct fair and consistent assessments, making award recommendations to support the decision-making process. You will bring an independent voice, playing a key role in ensuring that decisions are made fairly, equitably and transparently and will be required to support your recommendations with evidence of sound analysis and reasoning.

Key Responsibilities
• Review applications and supporting evidence prepared by the case management team.
• Clarify points with applicants when required (within agreed boundaries).
• Conduct structured, remote assessments (by telephone/video call) to understand need, urgency and likely impact on the child, their family life and communities.
• Establish the baseline for monitoring and evaluation by articulating the impact of the intervention.
• Where applicable, use the weighted assessment tool (base on the eligibility criteria and the Theory of Change) consistently and document clear, impartial rationales to prioritise need.
• Prepare concise, written recommendations aligned to policy, criteria and evidence.
• Attend quarterly Assessor Network meetings, which are a forum for sharing good practice, peer support, news sharing, undertaking essential training and reward and recognition.

Optional, Additional Responsibilities
• Where applicable, support the Impact Monitoring and Evaluation team to undertake post-award follow-up interviews to measure the impact made over time.
• Where applicable and available, represent Variety at events, presentations of awards and through online content.

Adherence to Policy and Quality
• Act as a beacon of good practice in fair grant assessment.
• Uphold safeguarding, confidentiality, GDPR, equality, diversity and inclusion (EDI) and anti‑bias standards throughout the assessment process.
• Escalate concerns (quality, safeguarding, unusual risk, conflicts of interest) in line with policy.
• Follow process controls and segregation of roles, supporting a robust, auditable trail.
• Participate in induction, refresher training, and calibration sessions to ensure consistency and continuous improvement.
• Adhere to Variety’s Code of Conduct.

Time Commitment
• Assessments: the time commitment for these varies and is flexible but we expect you will be spending 4 – 8 hours per month on these, dependent on demand and pool of assessors.
• Assessor Network: hybrid meetings that will last 1.5 – 2 hours and will be held quarterly.
• Training: short modular induction plus periodic refreshers usually rolled into Assessor Network meetings.

Support & Supervision
• Induction & training: policy, criteria, assessment skills, impact tools, safeguarding, data protection.
• Ongoing support through Programme Manager, Programmes Support Officer and Head of Programmes.
• Expenses: out‑of‑pocket expenses will be reimbursed in line with Variety’s Expenses Policy.

Impact Measures (Volunteer‑Appropriate)
• Timely completion of assigned assessments; adherence to guidance and safeguarding.
• Quality of written rationales; consistency of weighted scoring.
• Constructive contribution to committee discussion and calibration.
• Positive feedback from applicants (tone/respect) gathered via staff.
• Case study preparation

Person Specification
We welcome people from many walks of life. If you’re feel that you are the right person for this role but are unsure whether you “tick every box,” please still consider applying; training and support are provided.
What you’ll bring (essential)
• Fair assessment mindset: you can weigh information against clear criteria and explain your reasoning.
• Analysis skills: comfortable reviewing forms/evidence and using a simple scoring tool. Able to summarise and analyse complex information to extract relevant data, paying attention to detail.
• Communication: great written and spoken English (we have templates to help).
• Lived experience or insight: personal, professional or volunteer experience that helps you understand the challenges faced by disabled or disadvantaged children and young people (or you can demonstrate thoughtful knowledge of these issues).
• Friendly and approachable: comfortable conducting sensitive conversations by telephone/video call with empathy and professionalism.
• Reliability and care: you follow guidance, meet agreed timeframes where you can, and ask for help if something isn’t clear.
• Values & conduct: commitment to equality, diversity and inclusion; willing to complete safeguarding training and a DBS check.

Helpful extras (nice to have, but not essential)
• Comfortable using basic digital tools (email, online forms, video calls) – we can show you the rest.
• Experience in any of the following is desirable:
o Grant-making
o Community/children’s services
o Health/education/SEND
o Occupational Therapy
o Social care
o Structured interviewing
o Teaching

Help our charity to create new Allotment sites!

Green Allotments is a small, national, charity on a mission to create new allotment sites in England. 

We are currently looking for lovely volunteers for various roles which are all home-based:

Volunteer Desk-based Researchers (Our most popular volunteering role!)

Archaeologist (desk-based, minimum of 3 years work experience)

Occasional professional/specialist micro-volunteers

Landscape Architect (minimum of 3 years work experience)

Social Media Supporters

Welsh Language Translators / Gwirfoddoli Cyfieithwyr Cymraeg

There are no set hours when volunteering for us and you can turn down anything that you are offered. Obviously, we will treat you with dignity and respect.

We do not anticipate that you will incur expenses in this role. We expect our volunteers to already have an internet connection and be willing to use that as part of their volunteer role with Green Allotments CIO.

(At present we are unable to accept applications from under 18s, although we hope to be able to do so in the future as our charity grows)

Are you committed to supporting the emotional wellbeing of survivors and marginalised communities through culturally informed therapeutic practices? Tell My Truth and Shame the Devil C.I.C. is seeking a skilled Clinical Lead, Cultural & Emotional Therapy Liaison to join our founding volunteer team. This critical role ensures that all clinical and therapeutic support offered to members is safe, effective, culturally responsive, and aligned with the CIC’s survivor-led, values-driven mission.

As Clinical Lead, you will provide professional oversight, guidance, and liaison for all cultural and emotional therapy initiatives within the organisation. You will work closely with membership, engagement, and programme teams to ensure services are trauma-informed, culturally competent, and responsive to the needs of survivors, young people, and marginalised communities. This role blends strategic leadership, operational management, and community-facing support to build safe, transformative, and accessible therapy systems.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Professional qualification and current registration in Clinical Psychology, Counselling Psychology, Psychotherapy, Counselling, or a closely related discipline (e.g. HCPC, BACP, UKCP, BABCP, or equivalent)
• Demonstrable experience providing trauma-informed therapeutic support, with strong understanding of how trauma, culture, identity, and systemic factors affect emotional wellbeing
• Proven ability to deliver or advise on culturally competent practice with diverse cultural, ethnic, faith-based, and marginalised communities
• Sound knowledge of safeguarding frameworks, risk management, and ethical practice within clinical, voluntary, and community-based settings
• Working understanding of GDPR and data protection principles, particularly relating to confidential health and safeguarding information
• Experience supervising, mentoring, or providing reflective practice to clinical practitioners, facilitators, or volunteers (including non-clinical staff delivering emotional support)
• Ability to assess risk, respond calmly to complex or sensitive situations, and provide clear, proportionate clinical guidance
• Strong organisational skills, balancing strategic oversight with operational input in a volunteer or resource-limited environment
• Excellent communication skills, including the ability to explain clinical concepts to non-clinical audiences and work collaboratively across teams
• Experience working with survivors of abuse, trauma, exploitation, or systemic harm, and/or within grassroots, community-focused, or voluntary sector organisations
• High levels of professional integrity, emotional intelligence, cultural humility, and commitment to inclusive, ethical care

Desirable / Can Be Developed

• Role assumes senior-level competence; scope may evolve with organisational growth

Qualifications

• Current professional qualification and registration with a recognised regulatory body (as listed above)

Main Responsibilities/ Key Duties

• Provide strategic and hands-on clinical oversight to ensure the effective delivery of culturally informed emotional and therapeutic services. Ensure that programmes are safe, ethical, inclusive, and responsive to the diverse needs of members.
• Oversee the planning, delivery, and evaluation of emotional wellbeing and therapeutic services, ensuring that interventions are culturally appropriate, trauma-informed, and aligned with the organisation’s mission and values. This includes supporting programme design, session structures, referral pathways, and evaluation frameworks to promote positive member outcomes.
• Liaise closely with therapists, facilitators, programme leads, and safeguarding officers to ensure consistent alignment with clinical governance, ethical frameworks, safeguarding policies, and professional standards. Provide expert consultation on complex cultural considerations, trauma impacts, emotional safety, and effective engagement strategies, particularly for members from marginalised or under-served communities.
• Support the recruitment, onboarding, training, and supervision of therapy facilitators and volunteers. Advising on role suitability, contributing to training content, offering reflective supervision, and promoting best practice in boundaries, self-care, and ethical decision-making.
• Review and approve therapy protocols, session guidelines, risk assessments, and safeguarding procedures, ensuring they are clinically sound, culturally sensitive, and proportionate to the needs and risks of the service users. Ensure that all therapeutic activity complies with relevant professional regulatory standards, safeguarding legislation, and data protection requirements, including GDPR.
• Monitor member wellbeing outcomes, qualitative feedback, and service impact data to inform continuous improvement, learning, and programme development. This includes identifying trends, risks, or unmet needs and advising on appropriate service adaptations.
• As the primary clinical point of contact, the role holder will provide professional oversight for complex cases, escalations, or member concerns that require clinical judgement, risk management, or safeguarding intervention, working collaboratively with internal teams and external professionals where required.

What This Role Offers You:

• Leadership experience in shaping culturally-informed clinical and therapeutic services.
• Opportunity to influence the wellbeing and recovery of survivors and vulnerable community members.
• Personal and professional growth through working in a values-led, trauma-informed, and survivor-centred environment.
• The satisfaction of building safe, effective, and transformative support systems that align with community needs.

What This Role Is Not For:

• Individuals seeking traditional, hierarchical clinical roles without collaborative or community-facing responsibilities.
• Those unwilling to work within a survivor-centred, anti-capitalist, and culturally responsive framework.
• People expecting rigid structures or hands-off supervision—this role requires active leadership, decision-making, and engagement.

If you are ready to guide, shape, and oversee culturally-informed therapeutic support while making a tangible social impact, we want to hear from you. Apply now and become a key leader in building safe, transformative systems for survivors and communities.

A Final Word

Care is always about people, never just processes.

Trust grows through compassion, professionalism, and accountability.
Confidentiality is part of safeguarding, not an afterthought.
Respect, cultural awareness, and emotional safety are what sustain meaningful therapeutic relationships.