Multilingual office administrator jobs

The Senior Bilingual Resettlement Officer will lead the delivery of high-quality, culturally and linguistically tailored support to refugee households resettling in Hampshire under the UK Government Resettlement Programme—including the Afghan Resettlement Programme (ARP), United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. A core focus of the role is to supervise and support Resettlement Officers, ensuring effective casework delivery, equitable caseload management, and adherence to safeguarding protocols and project key performance indicators.

The Senior Bilingual Resettlement Officer will provide guidance on complex cases, contribute to staff development through mentoring and training, and support the coordination of multi-agency services to promote timely access to housing, healthcare, education, and other statutory services. Support will be delivered in English and Dari/Pashto through home visits, remote assistance, and group sessions. The role also includes attending strategic meetings with Hampshire County Council, collaborating with delivery partners, and contributing to project reporting and service development.

Key Working Relationships

This position will report to the Programme Manager and work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will also collaborate regularly with staff at Citizens Advice Rushmoor and other delivery partners, including attending partnership and strategic coordination meetings.

KEY ACCOUNTABILITIES

Support to Staff (50%)

· Supervise and mentor Resettlement Officers, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading performance reviews.

· Provide training and support for Resettlement Officers on the delivery of different project activities and working with supported individuals.

· Provide Resettlement Officers with support for households with the most complex support needs. This will include involvement with practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services.

· Provide Resettlement Officers with support to respond to safeguarding concerns, following IRC and statutory processes.

· Proactively review Resettlement Officers’ caseloads to ensure equitable distribution and identify emerging support needs, taking appropriate action to rebalance workloads, provide targeted guidance, and uphold service standards, safeguarding protocols, and project key performance indicators.

Direct support to households (20%)

· Welcome newly arrived supported individuals by attending their home alongside Resettlement Officers to assist with initial arrival support, complete risk assessments, and deliver home safety orientation.

· Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals.

· Support with the delivery of group session support, including orientation sessions on life in the UK, both virtually and in person.

Key Administrative tasks (20%)

· Represent the IRC in meetings with Hampshire County Council to discuss project progress, contribute to strategic dialogue, and provide formal updates through scheduled reporting and performance review meetings.

· Collaborate with delivery partners to ensure coordinated support for households, contributing to joint planning, case discussions, and service alignment that promotes timely access to housing, healthcare, education, and other essential services. This includes regular attendance at partnership meetings to review progress, share insights, and strengthen partnership delivery.

· Lead on supporting Resettlement Officers to ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require spot checks and tracking against project goals and Key Performance Indicators.

· Provide flexible administrative support to meet the project needs.

Ways of working (10%)

· Collaborate with partners, local councils, charities, schools, and diaspora organisations.

· Attend multi-agency coordination meetings and contribute to service development. 

· Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

· Knowledge of UK statutory services (e.g. housing, welfare, healthcare, education) and safeguarding frameworks.**

· Strong organisational and administrative skills, including accurate record-keeping, reporting, and use of key performance indicators.

· Strong written and verbal communication skills: the ability to communicate effectively with colleagues, partners and clients in both English and Dari/Pashto.**

· Excellent interpersonal and relationship building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

· Good IT skills, including proficiency in using Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.**

· Ability to travel regularly throughout the service delivery area.**

· Ability to work flexibly both independently and collaboratively as part of a team.

· Ability to work in line with confidentiality and safeguarding standards.

· Ability to handle multiple priorities and deadlines and to quickly learn information systems.

· Access to a personal vehicle.

Experience:

· Minimum two years of related experience, paid or voluntary, working with refugees, asylum seekers or other vulnerable populations in Hampshire.**

· Experience of line management or staff supervision, including setting objectives, providing feedback, and supporting performance development.**

· Experience contributing to project reporting, monitoring, or evaluation for funders or commissioners.**

· Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual and cross-cultural environments.

· Experience supporting individuals with complex needs (e.g. mental health, disability, safeguarding) and delivering services in line with data protection and safeguarding policies.

· Lived experience of forced migration, resettlement, or navigating support systems as a refugee or asylum seeker.

· Prior experience of using a client relationship management system.

The Bilingual Resettlement Worker will provide culturally and linguistically tailored casework support to refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The postholder will help families access essential services, understand their rights and entitlements, and build the confidence and knowledge needed to live independently in the UK. Support will be delivered in English and Dari/Pashto through one-on-one assistance and group sessions. This support will be provided within client’s homes, within partner officers and remotely.

Key Working Relationships

Position will reports to the Senior Resettlement Officer. This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will work closely with staff at our partner organisation, Citizens Advice Rushmoor.

KEY ACCOUNTABILITIES

Support to households (70%)

· Provide practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services.

· Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals.

· Deliver group session support, including orientation sessions on life in the UK, both virtually and in person.

· Support the completion and regular review of individual Support Plans, using the Outcomes Star tool.

· Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies.

Key Administrative tasks (20%)

· Ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements.

· Assist with project logistics, such as arranging essential items for clients, setting up the training rooms or events and preparing participant materials.

· Provide flexible administrative support to meet the project needs.

Ways of working (10%)

· Collaborate with partners, local councils, charities, schools, and diaspora organisations.

· Attend multi-agency coordination meetings and contribute to service development. 

· Regularly gather client and partner feedback in order to assess programming needs and responsiveness through focus groups, key informant interviews and surveys.

· Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

· Strong written and verbal communication skills: the ability to communicate effectively with colleagues, partners and clients in both English and Dari/Pashto.**

· Excellent interpersonal and relationship building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

· Good IT skills, including proficiency in using Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.**

· Ability to travel regularly throughout the service delivery area.**

· Ability to work flexibly both independently and collaboratively as part of a team.

· Ability to work in line with confidentiality and safeguarding standards.

· Ability to handle multiple priorities and deadlines and to quickly learn information systems.

· Access to a personal vehicle.

Experience:

· Minimum two years of related experience, paid or voluntary, working with refugees, asylum seekers or other vulnerable populations in Hampshire.**

· Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual and cross-cultural environments.

· Experience handling confidential documents and sensitive information.**

· Lived experience of forced migration, resettlement, or navigating support systems as a refugee or asylum seeker.

· Prior experience of using a client relationship management system.

Must be available to start on the 1st December 2025.

Jangala is seeking an organised, enthusiastic Programme Associate to support the delivery of our connectivity programmes across the UK and internationally. This role will be part of the core team working to ensure that our projects reach the communities who need them most, supporting partners, improving programme processes, and contributing to Jangala’s organisational learning as we aim to deliver socially impactful internet to 4 million people by 2030.

This is a unique opportunity for a candidate who is comfortable with an outward facing role, seeking new opportunities for Jangala to support the connectivity needs of organisations in the UK and across the world and supporting our community of more than 300 existing partners who are using Jangala’s connectivity solutions to connect underserved communities and people without access to the internet.

You will work directly with nonprofit partners, communities, and internal teams to ensure our technology is deployed effectively, challenges are resolved quickly, and programme outcomes are captured and communicated. You will have an eye for detail and can bring a systematic approach to coordinating core Jangala processes and systems. 

About Jangala

Jangala is a technology charity dedicated to providing essential internet access globally, with the goal of  connecting 4 million people to the internet  by 2030. Founded in 2015 as a volunteer initiative providing Wi-Fi to 5,000 people in the Calais Jungle refugee camp, Jangala offers a unique approach through its novel connectivity solutions, and takes great pride in its strong partnerships with international aid actors, grassroots organisations and public bodies. To date, we have directly connected 100,000 individuals in 36 countries.

We are driven by a vision of equalising technology for everyone, and are fully committed to addressing the realities of digital exclusion and the fragilities of internet connectivity, both in the UK and around the world. As a non-political, non-governmental registered charity, we focus on bridging the digital divide and enhancing connectivity resilience.

Since our full-time founding, we’ve made a significant impact through innovative technology and robust partnerships. Big Box, our rugged connectivity champion,  generates Wi-Fi in critical and challenging environments from connecting refugee camps in Eastern Africa to community hubs across the UK. Get Box, developed rapidly during the COVID-19 pandemic, ensures that digitally excluded households and individuals are able to  stay connected to the internet, whatever their circumstances. 

Details of the role
You will play a key role in supporting the management  and scaling of Jangala’s programmes in the UK and internationally. Reporting to the Head of Programmes, you will be part of Jangala’s programmes department, which leads the delivery of our donor-funded work, deploying Jangala’s award-winning technology and developing and nurturing partnerships with grassroots organisations, charities, local authorities, and international agencies.

Supporting Jangala’s community of existing partners who are using Big Box and Get Box technology to connect communities will also be an important part of what you do. The role will also involve building new partnerships, research, coordination and working with data-driven systems, ensuring that our connectivity solutions reach the people and communities who need them most. 

Key responsibilities will include:

• Conducting research about and doing outreach to prospective partner organisations

• Onboarding new partner organisations in line with Jangala’s due diligence processes

• Organising and running  check in calls with partners

• Monitoring and replying to queries which come through Jangala enquiry and partner support email accounts, including for routine partner management and troubleshooting

• Inputting administrative data to Jangala’s partner management and monitoring and evaluation platforms

• Information gathering for funder reports and proposals

• General monitoring of equipment usage on the field on our telemetry systems

• Organising events and partner visits

• Writing content for social media and website

• Delegated project management tasks

• Deputising for the Programme Manager when required

The person we're looking for

We are open to applicants from a variety of professional backgrounds, but the ideal candidate will have experience in project coordination and working in multi-stakeholder projects, as well as a passion for digital inclusion and social impact.

We understand that many people, especially women, people from ethnic minority backgrounds, or other underrepresented groups, only apply for jobs when they feel they meet all the criteria. If you don’t match every point but are inspired by Jangala’s mission and excited to work on programmes that help some of the world’s most digitally excluded communities, we want to hear from you.

Core Requirements:

• Excellent inter-personal skills and service-minded approach  to supporting partner organisations

• Comfortable in working on remote partnership engagement in a diverse, international environment

• Strong organisational and administrative skills, with the ability to contribute to and maintain partner management platforms, project trackers, and reporting tools

• Excellent communication skills, with the ability to collaborate effectively across teams, with partners, and with funders

• Ability to manage competing priorities and work while maintaining attention to detail

• Commitment to Jangala’s mission and values

Desirable Requirements:

• Experience in the technology, humanitarian, UK charity, or international development sectors

• Familiarity with project management tools such as ClickUp or similar

• Experience with handling data and conducting analysis and research

• Experience with writing content for websites and social media

• Willingness to travel occasionally for project-related work

• Multilingual skills, particularly French, Spanish, or Arabic

Important details

This is a 6 month Fixed term contract with the opportunity to extend.

Jangala’s office is based in London and operates a remote-first working policy. Travel to our London office will be required for collaborative work at least once a week.

We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:

• Flexible working (general arrangement is one day in the office per week)

• 29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)

• Quarterly bonus assessed on a whole team level

• 5% employer pension contribution

• Gender inclusive office facilities

• Free gym and climbing membership

• Potential shadow share options in future commercialisation

• Enhanced parental leave

• A real focus on learning and development with each person having an L&D budget

• Yearly opportunities to volunteer and gain on-the-ground experience of the impact Jangala is having in communities and disaster areas

• Team days out

• A hiring process that emphasises experience, talent and motivation, rather than academic qualifications or CV specifics

We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religious beliefs or none. We particularly encourage applications from groups traditionally underrepresented in the technology and charity industries.

The salary range for this role is £31,000-£34,000 per annum, with consideration for part-time arrangements.