Job title: Charity Administrative Coordinator

Responsible to: Charity Operations Officer 

Line management: None 

Contract type: Permanent

Location: St Martin-in-the-Fields, Trafalgar Square, London – hybrid working but office-based work will be essential on a regular basis 

Salary: £25,000 - £30,000 per annum dependent on experience 

Main purpose of role: To provide quality administrative support for the Charity’s operational and office services and Frontline Network activities.

Main duties and responsibilities

Supporting the Frontline Network

• Supporting internal and external Frontline Network meetings – including agenda preparation and minute taking
• Supporting the team in administering funding offers including the Ideas Fund and Training Fund
• Acting as first point of contact for members of the Frontline Network, offering support with membership registrations, sign-up and other questions or queries from members to our Frontline Network inbox
• Assisting the Policy and Communications Officer with external communications and uploading blogs, news and views, and events to our websites
• Working closely with the Partnerships Officer and Partnerships Manager to provide administrative support with in-person and online training events, annual and regional conferences and other Frontline Network activities

Supporting the Charity Operations Officer

• Managing the Charity’s work locations, supporting people to book office desks and other work locations, especially in the context of the Charity developing hybrid working practices
• Providing support to the whole Charity team in supplying stationery and equipment for office and home workers, maintaining Health & Safety for office and home workers, and support with staff training, invoicing, and payments
• Providing support with HR administration including, among other aspects, recruitment, induction, contracts of employment and mandatory training
• Providing administrative support for range of tasks including staff travel arrangements, payments and staff training, and liaison with the Charity’s technical support services
• Assisting with the administration of Trustee meetings, staff social events and staff meetings
• Liaising with colleagues at The Connection at St Martin’s and across St Martin-in-the-Fields organisation

Supporting the Charity Director

• Supporting the Charity Director with diary management and preparation for internal and external meetings.
• Providing administrative support for other Charity projects and activities

This is a new role in an expanding Charity and the post holder will help to develop its scope and opportunities as the organisation and its activities evolve and grow. Training will be provided.

Person Specification

Essential

• Direct experience of undertaking administrative roles in a complex, busy environment
• Excellent communication skills both written and verbal
• Excellent customer service skills
• Good problem-solving skills and ability to take initiative
• Able to demonstrate examples of successfully coordinating projects/activities
• Able to manage multiple overlapping deadlines
• Able to work collaboratively with others to achieve results
• Ability to keep calm and think clearly
• Ability to show a high degree of professionalism
• Excellent attention to detail
• Experience of working in an organisation which supports people experiencing homelessness or similar organisations
• Good working knowledge of Microsoft Outlook, Teams, Word, Excel and PowerPoint.
• Self-motivated, enthusiastic and confident

Desirable

• Knowledge of using Zoom, HeySummit and other communications platforms
• Experience in minute-taking
• Some experience in helping run events

How to apply?

Interested to come and work for us, then please provide –

• A current, comprehensive CV outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent).
• A supporting statement (no longer than two A4 pages) explaining how you believe your skills and experiences match the requirements of the role and the person specification.

Deadline for receipt of applications - 11.59pm on Sunday 10 October 2021

Interviews are expected to be held online week beginning 18 October 2021

Position title: The Open Kitchen Coordinator - Nottingham

Reports to: Director of Programmes

Location: Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work: Full-time, 35 hours per week

Salary guideline:(Up to) £23,000.00 per annum (commensurate with experience)

Terms of Employment: 12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Renewable and Extendable)

Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 20th October 2021

Approx. Interview & Role Commencement Date(s):

Interviews: As and when suitable applicants identified.

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Interview either an 'In Person', via Telephone or via 'Zoom' with Muslim Hands; therefore, please include your Telephone Contact details within your application and also familiarise yourself with Zoom Meetings in good time. 

The Open Kitchen Coordinator - Nottingham

The Open Kitchen (OK) is a café style community-centred space where everyone is welcomed to come enjoy a free and nutritional meal between 12:00pm till 3:00pm from Monday to Friday. The Open Kitchen is a lifeline to the thousands that experience food poverty on a daily basis, ranging from homeless people to low-income families. OK also provides a range of other services including counselling, and pathways to other service providers.

Muslim Hands Programmes Department is looking to hire a Project Coordinator for The Open Kitchen in Nottingham. The role will be responsible for the day to day running of OK in Nottingham as well as working with the rest of the UK Programmes Department in achieving its national objectives.

Job description

Project Management

• To manage all of the day to day running of the Open Kitchen in Nottingham
• To be the first point of contact for The Open Kitchen Nottingham in dealing with queries and issues
• To recruit, train and manage volunteers for The Open Kitchen
• To ensure that OK is compliant with national and local regulations such as Food hygiene standards and H&S.
• To liaise with UK Programmes Department to ensure that all documentation for the project is up to date and the project is running within Muslim Hands policies such as Safeguarding Policy.
• Lead on preparing and delivering activity/promotional days at the open kitchen

Reporting

• To work with the Fundraising Department in developing interesting concepts and providing regular feedback to them.
• To submit feedbacks and reports on the Open Kitchen in line with MH templates and requirements

Networking and Advocacy

• Forge relationships with the local council and stakeholders to achieve Muslim Hands’ objectives in terms of OK and food security.
• Represent MH and the OK programme at local forums to ensure visibility of the programme within the sector

Finance

• Keep record of expenditure and financial reporting

General Expectations 

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practice

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Essential

• Ability to work with vulnerable groups such as the homeless
• Experience in volunteering or managing volunteers
• Demonstrate ability to work under pressure and to tight deadlines
• Possess exceptional interpersonal and organisational skills
• Demonstrate the ability to use one’s own initiative and work independently
• Demonstrate knowledge of how to signpost people to other agencies effectively
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Desirables

• Demonstrate working knowledge of foodbanks, food distribution or charitable sector.
• An understanding of Nottingham City and the different stakeholders which operate within the relevant sector
• Knowledge of running food establishments
• Demonstrate relevant NGO/Charity experience
• Demonstrate knowledge of Programmes, Financial, organisational risk management
• Demonstrate knowledge of Human Resources Administration

ABOUT US

Each year Age UK East London helps 9500 older east Londoners living in the country’s top pensioner poverty hotspots. Most are aged 70+, living alone in poverty and poor health. Most people have one or more long-term conditions, for example diabetes, COPD, or heart disease. They are struggling to make ends meet and watching every penny.

We deliver advice across the three most deprived London Boroughs of Tower Hamlets, Hackney and Newham. Each year 2,100 clients receive often complex casework. Around 1,400 are experiencing significant life events, which are often interlinked.

During the year to 31st March 2021, we helped older people improve their financial position by £2,077,280. Overall, 96.5% of our clients felt they were treated with respect by staff and given clear and useful information.  93% felt the support they received allowed them to stay as independent as possible.

Tower Hamlets Connect is a new flagship service which provides people living in Tower Hamlets with free, independent and high quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is leading a consortium of local voluntary sector organisations to provide a helpline and outreach advice and advocacy support across the borough.  We are working in partnership with the council to maintain the Tower Hamlets Connect Portal, a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits.

The Network Co-ordinator is a new and pivotal role which will co-ordinate portal content, ongoing co-production of service development with all stakeholders, the digital action plan, service promotion and accessibility, customer engagement and consortium administrative support.

JOB PURPOSE

• Lead on sourcing and updating I&A portal content.
• Supporting service promotion through regular asset updates across stakeholders.
• Coordination of partner activity across digital support and user involvement .
• Provision of administrative support to the consortium .

KEY TASKS

• Co-ordinate the continual review and update of portal content for the I&A pages, including input from consortium partners.
• Create and distribute regular information updates to consortium members through the portal highlights newsletter.
• Co-ordinate and monitor the Digital Action Plan across the consortium.
• Co-ordinate and monitor User Involvement in service co-production across the consortium.
• Co-ordinate service promotion across the borough and via partners.
• Collate and report feedback and updates from consortium partners on engagement across local networks and forums.
• Provide co-ordination and administrative support for the Integrated Working Group, the Tower Hamlets Social Welfare Network and  consortium meetings.
• Co-ordinate customer satisfaction reviewing and reporting.

General

• To maintain excellent working relationships with professionals across multidisciplinary teams and multiple stakeholders..
• Represent Age UK East London at appropriate meetings, events and consultations as requested by the Information & Advice Manager.
• To attend team and staff meetings, committee meetings, etc.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Functional Links

• You will be line managed  by the Service Manager for Information, advice and advocacy.
• Close working with GP’s, Outreach Venues, Hospital Ward Staff, Adult Social Services and other AUKEL Services .
• Close working with the Advice Provider Networks in Tower Hamlets.

Person specification

Experience

• Experience of working in information and advice and/or other community based services.
• Experience of delivering services that meet defined outcomes and outputs.
• Experience of co-ordinating information across stakeholders.
• Experience of working across multidisciplinary teams in health and/or social care settings and ability to network at all levels.
• Experience of facilitating user involvement to co-produce service development.
• Experience of administering meetings at a senior level.
• Experience of promoting services.

Knowledge and understanding

• Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of Information Access Standards.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users and person centred practices.
• Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity Act .
• Good knowledge of safeguarding vulnerable adults.

Skills/ Attributes

• Professional and courteous manner.
• An open minded and challenging approach to work with the ability to work on own initiative.
• Excellent communication skills both written and verbal with the ability to tailor to diverse audiences.
• Good planning and organisational skills.
• Excellent IT skills.

PLEASE DOWNLOAD THE FULL JOB DESCRIPTION TO FIND OUT MORE ABOUT THE ROLE AND THE BENEFITS OFFERED BY AGE UK EAST LONDON

The Development Coordinator (Corporate Partnerships and Community) is part of our fundraising and operations team. The role is responsible for the planning and direct delivery of our work with corporate partnerships and individual giving. The role will also grow and support community and events fundraising.

About Ministry of Stories

Ministry of Stories champions the writer in every child. Co-founded by author Nick Hornby in 2010, we help young people discover their confidence, imagination and potential through the power of their writing. We develop self-respect and communication skills through innovative writing programmes and one-to-one mentoring for children living in under-resourced communities, working in schools, and at our dedicated writing centre in east London. We empower young people to write brighter futures for themselves through the power of their ideas, creativity and imagination.

Inspired by San Francisco’s 826 Valencia, you’ll find us hidden behind our own fantastical shop Hoxton Street Monster Supplies, which has been serving London’s monster population (and the occasional human) since 1818.  All proceeds from our monstrous offerings such as Cubed Earwax and Thickest Human Snot go back to support our work with young people.

Our programme currently includes:

• Weekly Community Writing Labs and holiday programmes for children and young people, hosted at our Writing Centre in Hoxton
• A Schools Programme delivering creative writing-led educational workshops, projects and training that support school’s needs
• A National Training offer, supporting cultural and education organisations around the country to embed Ministry of Stories methodology for the benefit of their local children, young people and wider communities

The Ministry of Stories is based in East London. We are open to discussing a hybrid of in-office and home working arrangements and the role will involve occasional off-site and evening meetings. The post is subject to a 3-month probationary period and an Enhanced DBS check.

About our fundraising

Now in our 11th year, Ministry of Stories is focused on growing our writing programmes within our community and primary and secondary schools. To achieve this, we have been focused on expanding our sources of funding and increasing our earned income potential from school partners and our shop.

Our overall direction of travel is to spread financial risk by seeking multi-year funding agreements and increasing the proportion of private income for our core work. In particular we aim to grow our number of corporate partnerships and increase our community of individual donors. In time, we aspire to rebuild our community and events fundraising, with a careful eye on return on investment.

As with many charities, our fundraising has been significantly affected by COVID-19. However, we are feeling optimistic. We have a good base of existing funders and high quality relationships we can build upon, as well as talented and inspirational young people to showcase, a strong volunteer programme and an engaging and creative charity to introduce to potential corporate partners and individuals.

To make the most of this important moment, we are looking to appoint an expert, ambitious and dynamic corporate fundraiser to grow and diversify our portfolio of funders, with a strong focus on securing new corporate partnerships and growing our number of cash and regular donors through appeals and marketing. This is a chance to make your mark and to contribute to the future of an exciting charity which has achieved high value corporate partnerships, values strong relationships, has a history of running successful events and the potential for meaningful engagement through volunteering.

To support this role, we have a motivated senior leadership team and are overseen by an engaged and active board of trustees who understand the importance of fundraising. Our board has invested in a team of two fundraisers for three years, which has helped us to realise income growth, new opportunities and to bring a unique creativity to our fundraising.

We are in a unique position to be recruiting permanently to both fundraising roles at the same time and will be looking to bring in a combination of skills and specialisms across the team. Now is the perfect time to bring your talent and vision to our small but mighty charity, to build on our solid fundraising foundations and create a long-term, sustainable future for the Ministry of Stories.

Main Purpose

To develop and deliver a corporate partnerships programme and grow our pool of individual donors. From research and planning, through to proposal writing and communications, relationship development and impact reporting, this role will be vital in diversifying the income streams for the Ministry of Stories.

Specific Responsibilities

1. Strategic and Financial Planning

• To work with the Deputy Director and Development Manager to deliver our three-year fundraising strategy and existing work plan (2021/2022)
• To work collaboratively with the Development Manager to develop new fundraising approaches and opportunities, ensuring senior sign off for proposal development, copy and content approval
• To support the Development Manager to prepare board reports and track donations and where relevant to forecast and monitor income and expenditure for your areas of responsibility
• To commit to the principles of the Ministry of Stories and to advocate for the importance of our work with children and young people with all funders

2. Corporate Partnerships

• To research and develop a pipeline of potential corporate partners and corporate foundations from a range of industries and use this to create a schedule of applications and approaches with key deadlines
• To write compelling, accurate and tailored applications and pitches which explore the potential for partnership in the broadest sense - from supporting the Ministry of Stories’ organisational strategy, financial and volunteering needs, to pro bono expertise or direct support to our programme - while also meeting the needs and aspirations of the funder
• To explore and maximise our volunteers’ networks to enhance opportunities for corporate partnerships, staff fundraising and growth in volunteering
• To manage a portfolio of companies, developing key relationships and ensuring we fulfill all partnership deliverables including monitoring and reporting. Maintain accurate records for grants and correspondence on the organisational database (Salesforce)
• To work with the Marketing Manager to develop appropriate case studies and showcase relationships with key funders
• To represent the work of Ministry of Stories at relevant funder meetings or events

3. Individual Giving and Supporter Communications

• To put the supporter experience at the heart of your fundraising practice in order to grow and retain donors and supporters. Where possible, seek out opportunities for in-person or digital stewardship events for supporters to ‘bring our work to life’.
• To deliver engaging fundraising communications; including a new programme of monthly email newsletters, plus personalised thank you letters, handwritten cards and phone calls with donors delivered in a timely manner and to a high standard
• To contribute to the organisation comms calendar, including ensuring fundraising pages are current and contributing towards digital and social media platforms
• To actively maintain our database, application tracker, donation systems, gift aid claims and regular giving tracking monitoring, ensuring they are effective and up-to-date
• To ensure that fundraising activities comply with legislation and statutory requirements, including Data Protection, GDPR and fundraising best practice. Keep abreast of change and innovation in fundraising and the wider arts and cultural sector

4. Staff, Community and Events Fundraising

• To provide effective account management and customer care to all companies, community groups and individuals who fundraise on behalf of Ministry of Stories
• To explore the potential networks held by our donors, supporters and volunteers to support our fundraised income and volunteering with a careful eye on return on investment e.g. Charity of the Year nominations, staff payroll giving schemes, staff volunteering
• With support from the Development Manager, project manage and deliver any in-person or digital fundraising events, to budget

5. General Duties

• To contribute to the activities of the wider team as necessary and as directed by the senior leadership team
• To actively promote the organisation’s Safeguarding Policy 
• Recognise your role as part of a small team and become an active part of a team culture that encourages close collaboration and supportive relationships between colleagues

Person Specification

You will be an experienced and skilled corporate fundraiser with well-honed communication skills, a proven track record of personally soliciting significant donations and grants from corporate partnerships and foundations. You will be able to initiate, build and sustain excellent funder and donor relationships and be great at listening, researching and writing. You will bring positivity, energy, ambition and an ability to deliver strong results and be motivated by our commitment to help young people to write a brighter future for themselves.

Essential

• Driven and passionate about fundraising as a tool to unlock opportunities and outcomes for children and young people
• Significant experience in a fundraising/development role specifically in the area of corporate partnerships and/or corporate foundations
• A proven track record of meeting challenging financial targets, including securing significant donations and grants
• Experience of proposal and/or bid writing
• Experience of developing and maintaining strong relationships with funders and donors
• Strong planning and administrative skills with excellent attention to detail
• Good copywriting skills and an ability to work to a high degree of accuracy

Desirable, but not essential

• Experience of researching and developing a funder pipeline
• Experience of developing budgets
• Experience of using a CRM database system, such as Salesforce
• Experience of other forms of fundraising – for example, individual giving, supporter care, digital supporter communications, community fundraising and/or event management
• Experience of using design software (e.g. InDesign)
• Working knowledge of Data Protection and GDPR regulation
• Experience with a similar organisation or a charity

Terms and Conditions

Post: Development Coordinator (Corporate Partnerships and Community)

Reports to: Development Manager

Peers: Marketing Manager

Hours: Full time (40 hours per week, incl. lunch) Monday to Friday, preferred but flexible

Salary: £26,000 - £28,000

Benefits: 3% employer contribution to pension

Home and office based

Wheelchair accessible office and open to discussing any other specific needs

25 days annual leave and time off in lieu policy

Employee Assistance Programme

Flexible and welcoming team culture, open to exploring individual needs and preferences

Deadline for applications: 9am Thursday 7th October 2021

Interviews: Scheduled for Wednesday 13th October 2021

Voice Engineer

Reports?to: Lead Infrastructure Engineer

Location:?Redman Place, Stratford

Flexibility: We're flexible on how you do your work, with this role only expected to be in the office 1 or 2 days per week, and a 'core hours' policy of 10am-4pm

Salary:?£40,000 - £45,000 (may have flexibility) per annum dependent on experience?

Application method:?Please complete the anonymous application form, making sure?all of?your experience is included so that we are able to effectively shortlist.

Application Deadline:??Sunday 10th October 2021, 11.59pm.

Want to know more? Take a look at our

Cancer Research UK and our Technology team are evolving. As one of the world's leading research-based charities, we have invested in our infrastructure and moved to our telephony provision completely over to cloud. Its an exciting time to join the network team.

Our Voice Engineer role is a stand-alone role allowing you to be the subject matter expert and develop deep expertise to support Cancer Researcher's fight to find a cure for all cancers.

What will I be doing?

As a Voice Engineer, you would have worked within an ITIL environment and confident working with various technologies. The overall purpose of the role is to identify and resolve network and / or Voice problems following agreed procedures. To use network management software and tools to collect agreed performance statistics. Carries out maintenance tasks and agreed network changes supporting project requirements.

The Voice Engineer is part of our Network team to have responsibility for the proactive monitoring of our network, reacting to alarms and working with internal teams and external suppliers to provide engineering and operational support in the resolution of all service issues. All customer facing and internal network elements require monitoring to maintain Service levels in line with SLAs and OLAs. The Network team work within a broad range of network disciplines; skills and knowledge include transmission, routing, switching, VoIP and security. We are looking to enhance this team by employing a support engineer who understands Unified Communications. We are in continuous technology growth cycle and have Migrated Mitel Telephony system to Microsoft teams to meet business communications needs. which provides this technology and will need supporting by our network team. If you have experience of Unified Communications such as Microsoft Skype for business or Teams, we would like to hear from you. If your experience is more traditional Voice or VoIP with network routing switching and would like to learn, we are happy to assist to enhance skills.

If you are a network engineer who thrives in an environment with shifting priorities and are responsible for the gathering of information in the event of a network incident and assessing the impact to all services, maintaining an incident bridge to effectively co-ordinate the appropriate support teams and communicate progress to management and engineers involved in resolving any issues.

Then we love to hear from you, don't delay applying.

What are we looking for?

• Expertise in Teams Telephony, Anywhere 365 UCC experience
• Experience of SIP Call routing, Ribbon Session Border Controllers, Any Call Suppression experience (i.e. suppressing voice payment data)
• You'll have previous experience of managing, supporting, and developing voice and network infrastructures
• You will have excellent communication skills with the ability to manage stakeholders at all levels.
• Experienced in the configuration and support of voice networks - LAN's & WANs, routers, switches, SIP, H323 with a specialist in one or more areas acquired through academic qualification or further professional training and development.

What's in it for me?

• 25, days annual leave (plus bank holidays and the ability to buy up to 5 days per annum) and 1 CRUK day.
• Pension (employer contributions of up to 10%), life insurance and a great benefit discount platform.
• An incredibly strong tech stack
• A brilliant learning and development environment
• A range of generous rewards and benefits via our Rewards platform everything from gym membership, cinema tickets to discounts on cars.

If this describes you, you can enjoy a phenomenal career with us as, together, we bring forward the day when all cancers are cured.

We are seeking a motivated Programme Coordinator to lead the Migration Aspiration Programme to guide and support emerging migrant leaders. 

The successful candidate will have responsibility to manage the delivery of this programme, including facilitating or co-facilitating all live workshops,  developing partnerships, and working closely with the MRN team to make this a programme success.

This role will suit a candidate that has strong experience in working with migrant communities, supporting and managing volunteers, and with excellent project management skills.

The charity is looking for exceptional candidates with a:

• Zest for managing and developing relationships with volunteers, key partners and stakeholders 

• Commitment to creating a just society for all migrants

• Readiness to commit to MRN's vision and values

The salary will be £30,507 per year, pro-rata. In addition, MRN contributes up to 6% of salary to pensions.

Closing date for applications: 9am, 4 October 2021

Date for candidate interviews: 14 October 2021

Would you like to help drive the NSPCC’s prevention work in schools?

We are now recruiting for the following Fixed-term, maternity leave cover post in the following area:

North East Hertfordshire with Luton:  1 x 21 hours per week post (0.6 FTE) 

You will be joining a further 9 School Coordinators across the East of England region.

The NSPCC Schools Service is an integral part of our mission to protect children from all forms of abuse. It is responsible for delivering the ‘Speak Out Stay Safe’ programme. This aims to give children an understanding and awareness of abuse in all its forms and how to recognise the signs. It reassures children that abuse is never a child’s fault, that they have the right to be safe, and it shows them where to get help and the resources available to them, including our Childline service.

Reporting to the Schools Manager you will be the single point of contact for all schools in your area.   You will be responsible for the co-ordination and delivery of the NSPCC school offer.  Working to set targets, you will supervise, recruit, train and retain a team of local volunteers who will deliver elements of our schools offer in line with national standards and safeguarding guidelines.

As a member of the local services team, you will work with local colleagues across the region to maximise service reach.  You will be an active contributor to projects and workstreams, sharing learning and experience to help drive and develop our offer for schools and grow our service

You will represent the NSPCC and seek opportunities to work externally with our key partners and stakeholders, such as local authorities and the media, to capitalise on the impact and reach of our services for children.

We are looking for people with well-developed skills in building relationships and networks with key safeguarding leads and the local community. As a member of our team, our organisational values and behaviours would be important to you. We want someone who will take a child-centred approach, has a strong belief in the rights of children, and a clear understanding and commitment to equality, diversity and inclusion in all aspects of life and practice.

If you are someone with experience of delivering programmes in an educational or safeguarding setting, who is motivated by targets, with strong planning and organisational abilities, good communication and excellent people skills -  we would love to hear from you.

This is a permanent, home based position requiring travel throughout the area.  Access to and daily use of your own car is essential.

The deadline for completed applications is midnight on 30th September.

Interviews to take place week commencing 11th October.

We are committed to safeguarding and promoting the welfare of all children and vulnerable adults and expect all staff, volunteers, agency workers and consultants to share this commitment.

The Grants Administration Co-ordinator is responsible for the smooth running of grants systems, payments, and processes. 

The role holder will work closely with the Grants Administration Manager, Finance and Executive teams to provide a joined-up Grants administration function.

Key Accountabilities:

Major Grants and Place-based Projects

• Management of the grant application process for all funding streams, including communication with applicants identified by Executives following research visits.
• Provision of assistance to Executives in monitoring the progress of grants awarded and ensuring adequate evaluation of impact and timely reporting to the Trustees.
• Production of papers on recommended grant applications for consideration at the Grants Committee, and production of relevant papers for the Board Pack.
• Assisting the Deputy CEO in monitoring the progress of grants awarded, and ensuring evaluation and impact systems are adhered to by grantees
• Overseeing the Activity Grants processes and supporting Place-based Rank Associates.
• Management of the grant reporting process to external funders of the Foundation including liaising with Finance, Executive and Associate teams to coordinate information and responses.

Matched Trading

• Management of the end to end process for applicants and grantees.
• Design and develop robust progress reporting processes

Administration

• Production and dissemination of the Grants Committee pack to staff and trustees.
• Developing and supporting the application processes for other grant programmes without direct responsibility.
• Managing the grant payment process in collaboration with colleagues.
• To support Executives with ad hoc assignments, and to represent the Foundation as necessary.
• Ensure the Salesforce CRM is kept updated with grant promises and payment data to ensure accurate financial reporting and forecasting.

​

Job title: Events Stewardship Coordinator

Region: London Office or Home Based

Directorate: Fundraising 

Contract: Full Time Permanent, 35 hours per week 

Salary: £23,800- £25,000 per annum (plus £4452 London Weighting if applicable)

About The Royal British Legion

Careers in Fundraising

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

With over 200 employees, our Fundraising teams form an important part of this pack. Their passion and collaboration bring in millions of pounds every year. Money that goes on to improve and change the lives of this community.

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.

As a directorate we commit to ensuring our supporters feel valued, and driven to deliver fundraising that is effective, agile and sector leading. We do this by putting supporters at the heart of everything we do, and by embedding a learning culture in our teams where process improvement and innovation are embraced and celebrated.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

We are looking for a highly motivated Stewardship Coordinator who will be responsible for developing and delivering supporter-centric stewardship journeys for events participants and supporters fundraising in the community. 

Your background may be not-for profit, commercial or the Armed Forces; regardless of where you have come from you will have gained experience of delivering high quality customer experience and engagement to maximise income targets and KPIs. 

You’ll be confident with digital and email stewardship techniques, and using a test-and-learn approach to optimise fundraising activity.You’ll be passionate about producing high quality stewardship content, including writing great copy to drive engagement and fundraising. 

As a collaborative member of our Mass Events Fundraising department, you’ll also be involved in providing an excellent on-the-day experience to our event participants at events in the UK and overseas. 

The candidate can choose to be based at our London office (Haig House, 199 Borough High Street, London, SE1 1AA), or home-based with some travel to our London office required. 

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please click ‘Apply Online’

Closing date for this role is 26th September 2021.

Clore Social Leadership is one of the UK’s most respected leadership development providers for the social and non-profit sector. Since 2010, and throughout the 2020 crisis, we have supported thousands of social leaders who are changing the world and serving disadvantaged and underserved communities across the UK and globally.

In January 2021, we launched one of our most ambitious projects to date! SharedPurpose is an online community platform for anyone working for positive social change. It aims to stimulate and provoke discussion, push boundaries and inspire action through special events, networking, interest groups and movements of change.

We are looking to recruit someone who is ready to make their mark! The role will suit a dynamic and ambitious community organiser to work within the SharedPurpose team. We are looking for a high achiever with the creativity, energy and discipline to build a diverse and unique series of events and engagement activities. You will be target oriented and continually look for ways to attract new members and strengthen the connection amongst the SharedPurpose community.

Role description

On a daily basis you will deliver a series of excellent events and engagement opportunities, manage the SharedPurpose newsletter, website and social media channels and be responsible for alumni and community relations. This role isn’t for the faint hearted - you will be responsible for some ambitious targets!

Event management

Take ownership of and implement the alumni and community events and engagement plan. This entails developing, planning and managing a broad and high quality programme of events and networking opportunities. This includes:

• Planning all event logistics leading up to and on the day of the event, creating accurate and comprehensive speaker and chair briefs, event checklists and resources.
• Building on current strategies and plans, expanding the range of events and engagement opportunities.
• Researching high profile and expert speakers and chairs for events and activities and maintaining a speaker and chair directory.
• Creating and updating event and activity information on the SharedPurpose online platform.
• Working across the organisation to promote SharedPurpose’s events and activities on all relevant platforms and channels.
• Attending events and welcoming delegates (online, with the potential of being in person).
• Planning and managing social media updates live from events.
• Liaising with event partners regarding event logistics and catering requirements for in person events.

Content and engagement

With the support of the team, deliver comprehensive content and engagement campaigns to provide diverse audiences with access to high quality insights. This includes:

• Researching and acquiring blogs and content from a range of individuals including alumni, programme participants, programme facilitators, staff and sector leaders.
• Planning and scheduling engaging social media activity across all channels, encouraging debate with a range of communities online.
• Leading on the creation and delivery of SharedPurpose’s e-communications, including e-newsletters.
• Researching competitors and current trends, adapting engagement techniques to increase online following.
• Designing collateral material for social media, e-newsletters and the SharedPurpose website.
• Writing and editing engaging copy for e-newsletters, the website, reports and publications.
• Liaising with relevant suppliers, including photographers, videographers and design agencies.
• Ensuring SharedPurpose’s website and platforms are updated at all times.

Customer service and support

Be the first point of contact for alumni and community engagement and enquiries, putting their needs first at all times. This includes:

• Upholding and role modelling an excellent customer service level.
• Managing the general SharedPurpose inbox.
• Monitoring all event and engagement activities, including regularly producing reports.
• Prioritising projects and a busy daily workload, and assisting the team with engagement activities, as required.

The above list of responsibilities is not exhaustive, and the post holder may be required to undertake additional tasks and responsibilities, relevant to the scope of the role.

Skills and experience - (E=essential, D=desirable)

This role will suit someone with a strong track record of organising events, developing relationships and connecting people online. You will be a skilled communicator, a bold and imaginative professional who will take SharedPurpose into a new and exciting space. You will be a confident and charismatic individual who is highly professional and hard working, with great attention to detail.

• At least one year of experience of working in alumni relations and/or event management or equivalent profession (E)
• A track record of delivering high quality online and in person events (E)
• Advanced experience of using video conferencing software, such as Zoom (E)
• High quality communication and customer service skills (E)
• A proven track record of building trusted relationships with a wide variety of audiences (E)
• Excellent time management and organisational skills with the ability to manage multiple tasks simultaneously and to work to deadlines (E)
• Strong project management and administrative skills (E)
• Strong attention to detail with a solid focus on quality, completion and consistent delivery (E)
• Experience of managing multiple social media platforms and using social media as an engagement tool (E)
• Technical skills, including proficiency with Google platforms and other digital tools (E)
• Creative, intermediate graphic design skills, with experience of Canva, Adobe Photoshop, or similar (E)
• Basic video editing skills (D)
• Experience of working in an engagement / communications / marketing team (D)
• Experience in a results-driven, professional environment with an ability to articulate and focus upon key performance indicators at all times (D)
• Experience of databases and maintaining contacts (D)
• Knowledge of the social / charity sector (D)

Organisation and management

The Engagement and Events Coordinator will be part of our experienced, talented and friendly team of 15 and report to the Director of SharedPurpose, providing the opportunity to contribute to SharedPurpose’s wider strategic aims.

Hours and place of work

This role is to be fulfilled over a 35-hour week and normally within office hours (Mon-Fri, 9.30am–5.30pm). The position will initially be offered on a short-term contract of six months, with the possibility of extension. It is currently partly remote-based, with attendance at our office in London (location TBC) required once a week and at other events (sometimes in addition to normal hours) as necessary. We are open to discussing this further with the successful candidate.

Pay and benefits

Salary for this role will be £22,000-£25,000 per annum, depending on experience. The post holder is entitled to 25 working days’ holiday each year in addition to statutory holidays. Full time only considered.

Application process

Clore Social Leadership is committed to a policy of equality and diversity. We actively encourage applications from people from black, Asian and minority ethnic backgrounds.

Please send a cover letter and CV to apply (The cover letter should be no longer than one page and should illustrate your suitability for the role).

Application deadline: Monday 27 September 2021 at 11:59pm

1st round interviews: Monday 4 October - Tuesday 5 October 2021

2nd round interviews: Thursday 7 October - Friday 8 October 2021

Registered charity number: 1136727

12 month fixed term contract
Location – any UK office - Belfast, Cardiff, Edinburgh, London or Manchester

Do you want to play a key role in a network which stands up for everyone’s right to a healthy, sustainable and affordable nutrition? Then join us as a twelve-month maternity cover for our Senior Adviser and help to facilitate and enable the work of over 4,000 organisations and more than 50 Civil Society Alliances (CSAs) around the world and play a leading role in our advocacy work.

The Scaling Up Nutrition Civil Society Network (SUN CSN) is part of the Scaling Up Nutrition (SUN) Movement, which unites governments, UN bodies, businesses, donors and civil society in a collective effort to end malnutrition. The SUN CSN Secretariat team (of which this role is part) is hosted by Save the Children UK, and the two organisations share the passion for ending malnutrition wherever it is found. 

The Senior Adviser leads on the network’s strategy development, global governance and external advocacy work, and is responsible for running the SUN CSN’s regional and country support system, ensuring that Civil Society Alliances (CSAs) have access to the information and opportunities they need to deliver their plans and to contribute to multi-sectoral efforts to address malnutrition.

As Senior Adviser you will be responsible for supporting collaboration at all levels of the network, with particular emphasis on fostering regional coordination, enhancing governance practices, and building CSA capacity in key areas. This role is broad and strategic, working with the Head of the Secretariat to engage with the SUN Movement Secretariat and the other networks, coordinate CSN inputs into SUN Movement processes, and drive thought leadership on a variety of key issues facing the team.

In addition, you will: 

• Lead the dissemination and regionalisation of the SUN CSN strategy, and work closely with the Head of SUN CSN to oversee the different elements of the team’s workplan
• Lead the network’s global governance work, including ensuring CSN members are meaningfully equipped and supported to contribute to the SUN Lead Executive Committee and the CSN Steering Group, in consultation with a wide range of senior SUN Movement stakeholders
• Coordinate and manage the Secretariat’s regional and country support efforts, with focus on enabling collaboration and learning across the network, working closely with the existing SUN CSN regional coordinators and Secretariat focal points
• Lead the Secretariat’s global advocacy work, with focus on raising country and regional voices to the global level
• Support and advise the Advocacy and Youth Adviser with their advocacy agenda at country level
• Work with the Head of SUN CSN on strategic cross-network collaboration, with focus on regional and country level
• Act as Secretariat focal point for one or two regional group(s) and multiple national CSAs
• Support the Head of SUN CSN and deputise as required
• Drive thought-leadership on key issues affecting the SUN CSN, including private sector engagement, conflict of interest, the rights-based approach, and nutrition in fragile and conflict-affected settings
• Spend a portion of the CSN annual budget to deliver our workplan, subject to sign-off from the Head of SUN CSN
• Deepen and expand relationships with key high-level external experts, partners, donors and advocacy targets

To be successful we require that you demonstrate having clear and relevant advocacy and campaigning experience with a passion for achieving change for the most deprived and marginalised people around the world. We do not require you to have a formal university education, it’s your skill set in which we are most interested. An excellent strategic thinker, you will be capable of managing multiple competing priorities and concurrently holding important relationships with key partners across the SUN Movement and beyond.

In addition, you will: 

• Understand the role of advocacy, the power of coalitions, and the importance of holding governments to account for their actions 
• Have extensive advocacy experience and a record of successful influencing, ideally in developing countries 

• Have superior written and verbal communication skills, and an ability to communicate with impact to a range of audiences 
• Have a proven ability to work effectively with, and play an organisational role in, coalitions/networks of civil society organisations 
• Be a strong team player and collaborator
• Have language ability and be able to bring French (most needed) and Spanish (desirable) skills to our team. 

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure. 

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future.

We look forward to hearing from you. 

Job Title: Primary Schools Engagement Coordinator  

Reports to:  Head of School Programmes 

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3EB. Open to flexibility on location provided able to attend offices in London on a regular basis. 

Purpose: A fantastic opportunity to take on the role of Schools Engagement Coordinator - for Education and Employers across the internationally recognised Inspiring the Future and Primary Futures programmes. The Charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential.

This key post is part of the Schools Engagement Team with responsibility for working closely with primary school and secondary school teachers and leaders to support them with running activities involving volunteers from the world of work. This will include supporting delivery of funded projects aimed at these audiences and general administrative support.

Remuneration: £22k - £24k per annum

Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days.

Appointment Terms:  Permanent role 

The role:  

The successful candidate will be responsible for working closely with school staff in promoting and empowering schools to utilise Primary Futures alongside delivering virtual activities for schools. Primary Futures (for primary schools) and Inspiring the Future (for secondary schools and colleges) are an online system connecting schools to an enormous range of fascinating volunteers from the world of work. Volunteers engage in virtual or face to face activities to raise aspirations, provide insight into jobs, tackle stereotypes and demonstrate how learning at school in the present links to opportunities in the future. Primary Futures is at the forefront of the research and delivery of career-related learning at primary age.

The programmes are at an exciting stage of development - throughout the pandemic we have established an engaging and interactive virtual offer that has broadened the opportunities for schools to connect with volunteers beyond their local geography and we expect to maintain this alongside a return to face-to-face activities. 

This role will primarily focus on Primary Futures and has two main components: (1) provide facilitated support working closely with a case load of primary schools across specific areas of the country and (2) supporting and advancing the general self-service programme for primary schools nationally.There is opportunity to interface directly with children and young people through facilitating virtual interactive activities with volunteers.

This is a dynamic role for someone looking to gain a breadth of experience in the charity sector and keen to learn about the education sector and career-related learning, social mobility and volunteer engagement.There is scope outside of the main responsibilities to develop areas of interest that meet project needs, such as delivering teacher training, external promotion, supporting development of pre-recorded video resources and supporting secondary schools and colleges via Inspiring the Future.

We are looking for an agile worker, capable of absorbing key information quickly, as well as handle a voluminous workload to meet the multiplicity of projects and the high demand from schools keen to engage. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to work collaboratively with a small and passionate team to achieve big results.

Facilitated support to a case load of schools, including for the successful delivery of various funded projects in geographic target areas of the country such as Dorset, Blackpool and Derby by:  

• Managing relationships with a case load of primary schools in different areas of the country to host planning calls, deliver sessions, gather evaluation data and ensure a legacy of independent use of Primary Futures beyond the project. 

• Setting up virtual and face-to-face activities including school liaison, securing volunteers, test calls, setting up on the Primary Futures system and hosting on tech platforms (Zoom, MS Teams, Google Classrooms, etc)

• Facilitating virtual activities to primary school children to link with volunteers, hosting sessions online to ensure an interactive and engaging experience for children and volunteers, following a Q&A or job guessing-game format. 

• Supporting and co-hosting sessions to teachers including training, staff meetings and info webinars to promote Primary Futures, deepen engagement and demonstrate independent usage

• Assimilating and understanding the area-specific context facing schools and children, funded targets, KPIs and timescales

• In collaboration with rest of team, identifying need for and developing new resources and guidance to support greater school engagement. 

General schools engagement nationally  

• Providing targeted support to schools such as phone calls to mainly primary and potentially some secondary schools and colleges independently utilising the programmes using a RAG (red, amber green) system to convert them to successful activities 

• Work with target groups of teachers and schools to progress their journey with Primary Futures towards repeat independent usage

• In collaboration with rest of team, develop and implement new processes and system improvements, to support increased school engagement.  

• Use Salesforce CRM for data management, assisting with maintaining up to date records and supporting data cleansing as needed  

• Handling general enquiries about both Primary Futures and Inspiring the Future

• Other ad-hoc administrative tasks as needed 

Person specification 

Skills/ Knowledge/ Expertise 

Essential  

• Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and at a range of levels of seniority up to and including headteacher level 

• Strong organisational and administrative skills including close attention to detail and effective time management

• Persuasive and confident communicator who is influential, and effective in presenting a concept both face to face and on the phone. 

• Good level of education, demonstrating capability in producing written content to a high standard.

• Comfort and confidence in working with data to inform actions

• Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

• Good working knowledge and practical application of Microsoft office tools 

Desirable 

• Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education 

• Experience of marketing to schools

• Experience of working with or within a primary school setting 

• Experience of delivering directly to children or young people in a volunteer or work capacity

• Experience of client relationships management (CRM) databases in particular Salesforce 

• Experience of working to deliver targets

• Experience of working in a small team 

• Experience of working with volunteers  

• Understanding of safeguarding, risk management and data protection. 

Personal Attributes  

• Comfort and confidence in working with a variety of audiences 

• Having an entrepreneurial and enterprising approach to their work.

• A “doer”- ability to anticipate requirements and act to provide workable solutions 

• Creative and solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery 

• Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability and calibre

• Demonstrates sensitivity and possesses the ability to manage effectively the organisational tensions that sometimes develop between all stakeholders involved in the organisation and delivery of the event.

• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos 

• Able to undertake some occasional work in the evenings and at weekends

• Able to travel in the UK if required

Application process 

The Education and Employers charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds.  

The closing date for applications is 9am on Monday 27th September, 2021.Interviews will take place online in the week beginning 4th October.

Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa.  

Applications from recruitment agencies will not be considered under any circumstances.  

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement.  

About the Education and Employers charity 

Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here. 

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work. 

Nearly 65,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 80% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring. 

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns such as Inspiring Women and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America. 

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 4,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 1.8 million interactions between young people and volunteers from the world of work have already taken place. 

The charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement. 

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment. 

A fantastic opportunity for a digital fundraiser to join a Christian charity and help us transform the lives of 35,000 children and families in Eastern Europe every year. This is an exciting new role where you can make a real impact. The Digital Marketing and Fundraising Coordinator will work closely with our International Digital Marketing Manager and UK Country Director to develop engagement with new people, raise awareness for the work of Mission Without Borders with target audiences and enable supporters to become more involved in our work through digital channels, social media, e-marketing, search, display and web.

Mission Without Borders is passionate about bringing about practical assistance and spiritual hope to children and families. If MWB's vision is a cause that inspires you, we would love to hear from you. You will be someone familiar with using digital communications for donor acquisition to raise funds and build an online community. Great understanding of Facebook and social media platforms is important along with a results-orientated and entrepreneurial attitude that thrives on successful campaigns.

The position offers flexibility with a mix of home working and office-based work (to be discussed). Initially the role is for 3 days a week, however we fully expect this area will develop in general activities and scope. 

Beneficiary Experience Officer

We’re looking for an experienced and driven individual to join our Experience team within Mass Engagement.

Position: Beneficiary Experience Officer

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Circa £26,000 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 29 September 2021

Interview Date: Provisional interview dates: 7 October or 8 October 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

You will support both our Experience and Growth and Acquisition teams to develop and deliver marketing approaches and journey communications primarily for beneficiaries and professional audiences. As a team, your aim is to ensure that beneficiaries are aware of the support they can access from the Stroke Association and to build meaningful connections with them for long-term engagement.

Working closely with the Customer Care and Support team, you will review and build on recent successful tests to signpost our offer to people affected by stroke, using data and insight to reach out to them with the most relevant offer.

About You

You will have experience working in a marketing environment and have key strengths in the following areas:

• Grammatical skills, ideally with experience of copywriting and/or reviewing compelling copy
• Understanding the key principles of marketing, ideally using mail or digital media to reach audiences
• Project management, with a keen eye for detail
• Understanding excellent customer experience and customer journeys

To fulfil the role, you must abode and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference number to the role when applying.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Beneficiary, Beneficiary Support Officer, Customer Care, Beneficiary Support, Beneficiary Care, Customer Support, Beneficiary Engagement, Data and Insight Officer, Insight Officer, Direct Marketing Officer, Marketing, Data and Marketing, Monitoring, Insight and Impact Officer, Communications, Marketing and Communications, Customer Experience Officer, Direct Marketing Officer, Marketing Executive, Communications Executive, Direct Marketing Executive, Stroke, Charity.