• Be a member of the Young Adults Service with responsibility for the delivery of services to young people within the Jewish community experiencing mental health difficulties.

• Establish a network of relationships with educational, vocational and leisure facilities.

• Provide outreach support to Young Adults in line with a “whole team approach” working with key individuals in mutually agreed settings.

• Contribute to the development and delivery of a high quality, needs led, innovative mental health service for Young Adults.

• Be involved in service evaluation.

• Develop and implement preventative strategies

Duties and Responsibilities

• Work as a member of the developing Young Adults Service. Supporting members of the Jewish Community experiencing issues with their mental health, in collaboration with key individuals such as families, carers, teachers as appropriate.

• Manage a 1:1 caseload.

• Support young adults with their recovery journey enabling them to identify their goals and work towards them.

• Provide a service, which promotes recovery, identifies people’s needs and strengths, is user centered, holistic, and promotes safety and positive risk taking.

• Participate in the setting up and running of service user and carer groups, which promote confidence building, meaningful occupation and recovery.

• Liaise with appropriate statutory and non-statutory organisations and signpost where appropriate. • Provide an outreach approach.

• Provide specialist assessments and holistic interventions, using tools such as Y.ROC, to inform a meaningful support plan in line with the service user involvement strategy.

• Re-assess using Y-ROC on a three-monthly basis to evaluate progress and re-evaluate the support offered.

• Use the Y.ROC assessments for evaluation and help inform future service needs. • Work effectively using a whole team approach as required. 

• Contribute towards the process of clinical governance and quality improvement initiatives, ensuring there is a robust monitoring and audit programme in place

• Create and maintain local partnerships and relationships within the Jewish community and beyond, supporting the development of resilient communities and an environment that enables and supports mental health recovery, and identifies and implements preventative strategies.

• Maintain own personal development and keep up to date with current knowledge and health and social care agenda.

• Maintain awareness of current thinking and new developments in mental health care of young adults.

• Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments.

• Compliance with the Equality Act, and health and safety legislation.

• Provide a service which adheres to policies and procedures including following safeguarding and rise assessment practice.

• Attend regular supervision with a named supervisor, incorporating this into practice.

• Attend relevant meetings.

• Participate as a supervisor for trainees, volunteers and other staff members as appropriate to your level of experience and in line with your line managers guidance.

• Participate in the organisation’s appraisal process.

• Ensure that all activities are operated consistent with the values of Jami and the Jewish Community with which you serve.

• Carry out any other necessary duties or tasks as requested by your line manager or another designated senior manager.

Occupational Therapist

St Elizabeth’s Centre is a specialist Centre providing holistic care together with learning, leisure and other opportunities for adults and children with severe epilepsy, learning difficulties and complex health needs.

Position: Occupational Therapist (Grade 6)
Location: St Elizabeth's Centre
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £30,739 - £34,022 per annum
Benefits: As a recognised Investor in People, we offer commitment to your CPD, regular supervisions and training. We offer a range of staff benefits including: Life Assurance, High Street retail / leisure discounts, Generous holidays, Discounted gym membership, Free on-site parking facilities, On site subsidised cafeteria, Contributory Pension Scheme, On site staff accommodation is available subject to eligibility.

About the role:

We are looking for a motivated Occupational Therapist to join our busy multi-disciplinary therapy team. You will independently assess, develop and implement individual rehabilitation programmes for individuals with learning disabilities and / or behavioural related needs. You’ll use investigative and analytical skills, to formulate an individualised management and treatment programme based on advanced clinical reasoning and evidence based practice. Working closely with the team you’ll take a holistic approach to our complex service users and promoting their wellbeing will be at the heart of what you do. You’ll be managing, training and developing our Band 5 Occupational Therapist, Therapy Assistants and other members of the team so experience of working in a multidisciplinary team supporting and supervising others is essential.

About you:

You’ll be a positive person who possesses excellent general professional skills and have experience within a range of clinical settings with adults / children who have complex and physical needs. This is a great opportunity for someone who has a diploma / degree in Occupational Therapy, are HCPC registered and a member of the Royal College of Occupational Therapists.

HCPC registration is essential.

Offers of employment are subject to satisfactory references, medical and an enhanced DBS check. We are an equal Opportunities employer.

You may have experience of the following: Nurse, Registered Nurse, General Nurse, Paediatric Nurse, Learning Disability Nurse, Occupational Therapist, Physiotherapist, etc

Ref: 91613

 • To work as a member of the multi skilled community team providing support to members of the Jewish community experiencing issues with their mental health.
• To manage a 1:1 caseload. 
 • To support people on their recovery journey enabling them to identify their goals and work towards them.
• To work as part of a multi skilled team to deliver a recovery focussed mental health community service. 
• To liaise with statutory and non-statutory support organisations and signpost where appropriate 
• To carry out duties which may not be routine

Principal accountabilities/responsibilities
1. To work as a full and effective member of the staff team. 
2. To provide specialist skills using recognised standardised and non-standardised evidencebased assessment tools. 
3. To complete initial assessments and periodic reviews as required 
4. To carry out face to face and telephone duty assessments as required. 
5. To use the MOHO model and tools to assess and address occupational performance skills in the areas of lifestyle management, motivation, self-care, productivity and leisure, interpersonal skills and cognitive skills. 
6. To enable and encourage individuals to live as independently as possible through interventions that focus on:
-Domestic activities of daily living as such cooking skills, cleaning and shopping.
-Independent living tasks such as budgeting, bill paying and tenancy issues. 
-Support and development of communication and interaction skills. 
-Encouraging involvement in meaningful activities through local groups, volunteering, educational institutions, employment. 
7. In Line with the service user involvement strategy, coproduce: 
-Meaningful support plans with caseload clients
-User led activities designed to develop people’s skills / strengths, promote independence, self-esteem and self-worth 
-New initiatives which seek to improve social inclusion and quality of life
8. To liaise with statutory and non-statutory organizations to provide coordinated support
9. To maintain up to date and accurate electronic records as required by existing procedures
10.  To participate in service audits and research projects.
11. Maintain own personal development and keep up to date with current knowledge and health and social care agenda through reading, attending study days, conferences and meetings as appropriate 
12. Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments 
13. Compliance with the Equality Act, and Health and Safety legislation 
14. Attend regular supervision with named supervisor 
15. Participate in the organisation’s appraisal process 
16. Ensure that all activities are operated in a way which is consistent with the values of Jami and the Jewish community it serves. 
17. Carry out any other reasonable duties as requested by your line manager or another designated senior manager

Supervision
The post holder will be expected to: -
• Attend regular supervision with named supervisor. 
 • Incorporate feedback from supervision into practice. 
 • Participate in a programme of continued personal development.
• Attend relevant meetings

Occupational Therapist Assistant

Full time - 36.5 hours per week

Milton Keynes based visiting Bedfordshire, Buckinghamshire, Northamptonshire & Hertfordshire

£21,892

Would you thrive in a job that is making a real difference to people’s lives in your region?

About the role:

The role of Occupational Therapist Assistant will carry out functional assessments in their customers homes and recommend any necessary equipment and minor/major adaptations.  The role will provide Occupational Therapy intervention to enable customers to retain their independence and remain living in their preferred environments.

What they’re looking for:

●  Someone who is trained to Assistant Practitioner level.

●  Experience of working in a client related environment in health, social care, or residential care setting.

●  Experience of community-based working.

●  Clinical experience and knowledge of disability and its physical and psychological impact.

●  Knowledge and understanding of a wide range of clinical conditions including neurological, orthopaedic, surgical and mental health.

●  The ability to travel effectively and efficiently to our sites.

Please note, a DBS check is required for this role.

What they offer:

●  Competitive salary

●  Flexible working

●  25 days holiday rising to 30 after five years service

●  Aviva Pension Scheme up to 10% company contribution

●  Up to 2 paid professional subscriptions

●  Excellent training and development opportunities

●  Free life assurance

●  Enhanced maternity, paternity and adoption leave

●  Health cash-plan including employee assistance

●  Regular bonus points from the Intranet, which lead to vouchers 

●  Free parking at all our clients offices and lift share

●  Gymflex

●  Discounted cinema tickets

About them: 

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

Closing date: Friday 28th February

NO AGENCIES

ANY APPLICANTS MUST HOLD A FULL DRIVING LICENCE AND HAVE ACCESS TO A CAR

Are you a HCPC registered physiotherapist, or previously qualified as a physiotherapist with a willingness to re-register? Do you understand the needs of people who are frail, isolated or living with long-term conditions? Do you enjoy working in a small team? Are you a car driver and owner?Are you passionate about working with people aged 65+ to minimise their risk of falling and hospital admittance? If so, you are the person we are seeking, to work within our Falls team. 

Your role will include:-

• Working with GP's to identify clients who have had a fall or who are vulnerable to falling.
• Providing practical support to people aged 65+ through practical measures and short-term support to prevent falls.
• Carrying out home assessments using the Falls Risk Assessment Tool (FRAT). 
• Working with and motivating clients to stay safe through offering practical measures and on going support.
• Supervising Postural Stability exercies in clients' homes. 

For more information and how to apply please visit our website. 

Physiotherapist St Elizabeth’s Centre is a specialist Centre providing holistic care together with learning, leisure and other opportunities for adults and children with severe epilepsy, learning difficulties and complex health needs. Position: Physiotherapist (Grade 6) Location: St Elizabeth's Centre Job type: Full Time, Permanent Hours: 37.5 hours per week Salary: £30,739 to £34,022 per annum Benefits: As a recognised Investor in People, we offer commitment to your CPD, regular supervisions and training. We offer a range of staff benefits including: Life Assurance, High Street retail / leisure discounts, Generous holidays, Discounted gym membership, Free on-site parking facilities, On site subsidised cafeteria, Contributory Pension Scheme, On site staff accommodation is available subject to eligibility. About the role: We are looking for a motivated Physiotherapist to join our busy multi-disciplinary therapy team. You will independently assess, develop and implement individual rehabilitation programmes for individuals with learning disabilities and / or behavioural related needs. You’ll use investigative and analytical skills, to formulate an individualised management and treatment programme based on advanced clinical reasoning and evidence-based practice. Working closely with the team you’ll take a holistic approach to our complex service users and promoting their well-being will be at the heart of what you do. You’ll be managing, training and developing our Band 5 Physiotherapist, Therapy Assistants and other members of the team so experience of working in a multidisciplinary team supporting and supervising others is essential. About you: You’ll be a positive person who possesses excellent general professional skills and have experience within a range of clinical settings with adults / children who have complex and physical needs. This is a great opportunity for someone who has a diploma / degree in Physiotherapy, are HCPC registered and a member of the Chartered Society of Physiotherapy. HCPC registration is essential. Offers of employment are subject to satisfactory references, medical and an enhanced DBS check. We are an equal Opportunities employer. You may have experience of the following: Physiotherapist, Physiotherapy, MSK, Outpatient, Rehabilitation, Healthcare, Therapy, Therapy Supervisor, Caseworker, Case Manager, HCPC, CSP, etc. Ref: 91570

Recruiting for a Mental Health Recovery Worker to join our Mental Health service in Enfield!

GBP 21,944 per annum, 40 hours per week for a 9 Month Maternity Cover FTC with the possibility of extension plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

We are looking to recruit a dynamic, energetic and committed Mental Health Recovery Worker. The Barnet, Enfield & Haringey (BEH) Recovery House is funded by the NHS and is an alternative to hospital. The service consists of a 12 bed unit for vulnerable adults in acute crises for up to 14 days. The Service works very closely with the local CRHT Teams (Crises Resolution and Home Treatment Team), with mental health nurses visiting the site twice a day, a community psychiatrist once a week, an occupational therapist 3 times a week and a clinical psychologist by weekly. The role involves a large amount of close partnership working with the Trust, more specifically, with the local hospital wards, the CRHT team, the bed management team, Resettlement Team as well as other agencies. The role is highly suitable for those wishing to pursue a career as a social worker or psychology. Previous staff have gone onto other roles within the nhs, such as assistant psychologists, social workers, care coordinators.
The role will involve shift work including working weekends and carrying out approximately 1-2 sleep ins per week.
You will understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery, you will also:

- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Service Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the Resettlement Worker to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project.
- To undertake any other duties consistent with the basic objectives and duties of this post
- The ability to be self servicing in the terms of computer/word processing is a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

HEAD OF CLINICAL SERVICES 

The Together Trust cares for and champions the rights, needs and ambitions of children, adults and families who need additional support.

Every year we support thousands of people who have autism, learning disabilities or complex needs to lead happy, fulfilled lives.

In line with the strategic direction of the Together Trust alongside ongoing service growth and development we are expanding our Operational Leadership Team to incorporate a Head of Clinical Services.

The post holder will oversee all areas of Applied Psychology, Therapeutic Services and Positive Behaviour Support within the Together Trust.

This role will require the post holder to continue the development and implementation of an organisational plan in keeping with the vision and values of this virtual service.

The post holder is responsible for Clinical Governance to the Service Director and the Board of Trustees and is required to collect, analyse and report on relevant key performance data .

The role includes the development and maintenance of service level agreements, both internal and external to the Trust, ensuring that service needs are met and resources are used appropriately. In fulfilling this is responsibility the postholder works with the Trust’s Business Development team and colleagues across the organisation to develop the quality of the services offered alongside marketing our resources to the external market. There is also accountability for setting service budgets and ensuring that these are maintained.

This is an exciting challenge, building upon the work of the previous postholder, and the successful applicant will have the opportunity to shape and develop a clear cross-organisation service for the benefit of all stakeholders.

Qualifications/Experience/Skills:

• Degree in relevant profession (Clinical or Educational Psychology, Speech or Occupational Therapy, Nursing etc) recognized by relevant professional body as allowing the individual to practice in their field

• Professional knowledge acquired by specialist training to postgraduate level, management qualification or equivalent experience

• Understanding of clinical governance and commissioning

• A strong understanding of multidisciplinary issues and a commitment to multidisciplinary working

• Experience of working with statutory & voluntary agencies and in-depth experience of effective multi-agency working

• Extensive experience of working with children or young people with complex needs including learning disability, developmental disorders, attachment difficulties and/or mental health problems

• Experience of undertaking audits and of undertaking Personal Development

Reviews for staff

• Ability to manage a complex workload and deliver to the required timescales

• Ability to lead policy development

• Highly developed communication skills, written, verbal and presentation, able to give constructive feedback

• Ability to demonstrate a high level of personal professional autonomy and accountability

**Please see attached full job details, additional information and role profile prior to application**

Recruiting for a Mental Health Recovery Worker to join our Mental Health service in Enfield!

GBP 21,944 per annum, 40 hours per week for a 9 Month Maternity Cover FTC with the possibility of extension plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

We are looking to recruit a dynamic, energetic and committed Mental Health Recovery Worker. The Barnet, Enfield & Haringey (BEH) Recovery House is funded by the NHS and is an alternative to hospital. The service consists of a 12 bed unit for vulnerable adults in acute crises for up to 14 days. The Service works very closely with the local CRHT Teams (Crises Resolution and Home Treatment Team), with mental health nurses visiting the site twice a day, a community psychiatrist once a week, an occupational therapist 3 times a week and a clinical psychologist by weekly. The role involves a large amount of close partnership working with the Trust, more specifically, with the local hospital wards, the CRHT team, the bed management team, Resettlement Team as well as other agencies. The role is highly suitable for those wishing to pursue a career as a social worker or psychology. Previous staff have gone onto other roles within the nhs, such as assistant psychologists, social workers, care coordinators.
The role will involve shift work including working weekends and carrying out approximately 1-2 sleep ins per week.
You will understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery, you will also:

- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Responsibilities:

- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Service Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the Resettlement Worker to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the project.
- To undertake any other duties consistent with the basic objectives and duties of this post
- The ability to be self servicing in the terms of computer/word processing is a requirement of this post. If the appropriate I.T. skills are not gained by the recruitment stage, appropriate training may be provided by Look Ahead

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

nia has been delivering services to women, girls and children who have experienced domestic and sexual violence since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

East London Rape Crisis provides confidential specialist support to women and girls who have experienced sexual violence, including rape and childhood sexual abuse. Our services include: an Information and Support line, Advocacy and Counselling services.

nia is an approved member of Rape Crisis England and Wales, an umbrella organisation supporting Rape Crisis Centres across the country. Rape Crisis is completely independent of the government and the criminal justice system

Hours: Part time: 28 hours per week

Term: Permanent

We are looking for an exceptional woman to lead our counselling team. Ideally you will have counselling/therapeutic experience with women and girls and/or experience of managing services for women and girls who have experienced male violence.

CV’s will not be accepted. 

Closing Date: 10am, 4th March 2020

Interview date: 12th March 2020

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

We are looking for an amazing professional woman with excellent administration and communication skills to support our all woman team of therapists with the day-to-day running of our extremely busy counselling service.  Insight into violence against women and girls is key, along with knowledge of Excel, Microsoft Word and database entry.  Part of the role is for you to be the first point of contact for survivors of sexual violence and other professionals who are interested in our therapeutic services. 

We are looking for someone organised, assertive and empathic, with good time management skills and a high level of literacy and numeracy.  Some knowledge of counselling is desirable, but training will be provided. We are looking for someone calm under pressure, communicative, with self-awareness, strong boundaries and who is willing to learn.

Full training will be provided to the successful candidate.

If you are interested in joining our team, please email or call Vicki on the number provided to request an application pack

Children and Young People’s Support Worker / Counsellor 

We are offering the opportunity for a qualified, dynamic and reflective Young People’s practitioner to join our team of counsellors, offering counselling support to young people (male and female) aged 10 and over, who is able to engage young people based on mutual collaboration, trust and empowerment. It is essential you have a strong commitment to challenging systems and structures to ensure the rights and needs of children and young people are protected and promoted. We are seeking a practitioner who is passionate about developing and delivering young persons’ centred services that are rooted within a trauma-informed framework, recognising multiple and overlapping needs.

We are seeking a female support worker/counsellor who will bring innovation and creativity to the service. You must be a member of a professional body such as BACP, UKCP, BAPT or equivalent and have professional training in providing counselling or therapy for young people (initial counselling training to diploma level). If this is who you are then we would really like to hear from you. Highly organised and motivated you will have a ‘can-do’ approach and demonstrable commitment to Northamptonshire Rape Crisis.

The ideal applicant must reside in the seven boroughs of Northamptonshire.

Clinical Lead

Lifecentre is a Registered Charity (No 1127779) with a Christian foundation, providing specialist counselling services across West Sussex to survivors of sexual violation of all ages and all genders.

We are looking for an experienced counsellor accredited with the British Association of Counselling and Psychology (BACP) or United Kingdom Council for Psychology (UKCP) to be responsible for the delivery of Lifecentre’s clinical services. The Clinical Lead will be responsible for managing and supporting the clinical staff and supervisors. They will provide assurance to the Chief Executive on the quality of the clinical services, ensuring delivery adheres to Lifecentre’s policies and procedures and supports the best interests of our clients and mission as a charity.

The ideal candidate would have experience working with sexual trauma and complex mental health issues. We are looking for someone who has experience of leading teams of counselling practitioners including providing clinical support, reviewing performance and developing the team. They will have a track record of conducting assessments and using measurement tools such as CORE. We would like a candidate who has extensive experience and skills in building strong working relationships with partner agencies. We are looking for someone with extensive experience of safeguarding children and vulnerable adults. They will have a consultative management style, with the ability to motivate a diverse range of staff with a coaching approach. We need someone who can exercise strong clinical judgement. They will be a committed and mature Christian who is an active part of a church community. They will have analytical thinking skills and the ability to see the bigger picture as well as being a confident communicator.

Reporting to: CEO and Trustee Board

Hours: 20 hrs a week

Place of Work: Primarily based in Chichester, attending meetings at other locations as required.

OPERATIONS CO-ORDINATOR 
Watford, Hertfordshire

Are you a sales or administration professional with great people and administration skills? Want to help deliver amazing services that are changing the lives of people of all ages with cerebral palsy and other conditions? If so, we would love to hear from you. 

About Us

We’re the Bobath Centre for Children with Cerebral Palsy, a charity dedicated to supporting children and families living with cerebral palsy and similar neurological conditions.

Our specialist treatment and training centre offers bespoke support from a team of Physio, Occupational and Speech and Language Therapists who focus almost exclusively on cerebral palsy.

Sometimes, it’s the simple things that make a difference - playing with friends, dressing or making your own lunch. So, whatever a person’s age or associated difficulties, we have the skills and knowledge to help them live their day-to-day life to the fullest.

We are currently looking for an enthusiastic Operations Co-ordinator to join us and deliver a fantastic service to our customers. 

The Benefits 

- Salary of £25,000 - £27,000 per annum
- 27 days’ holiday (including Christmas shutdown) plus Bank Holidays 
- Pension scheme with matching employer’s contribution rate of 5%
- Play a part in the day-to-day success of our charity 

This is a superb opportunity to do some real good and support the success of our treatment and training centre while furthering your career in customer service.  

You will have the chance to act as the friendly face and voice of our charity, making customers feel welcome and helping them to understand our range of therapies and treatments. 

We are on a mission to maximise the potential of children and adults living with cerebral palsy and other neurological conditions. If you want to help us make our vision a reality, this is the role for you.

The Role

As an Operations Co-ordinator, you will support customers who are interested in our physiotherapy, occupational therapy and speech and language therapy services.

In this varied role, you will be: 

- Responsible for managing the customer journey, from the first initial point of contact to booking in treatment sessions
- Contacting customers by email, telephone and dealing with all inquiries
- Prospecting, following up leads and referrals into our services
- Liaising with the finance department to request invoices
- Liaising with the clinical team to discuss capacity and demand
- Processing any changes, cancellations and short notice cancellations
- Promoting and marketing our services
- Co-ordinating and liaising with course attendees
- Co-ordinating the printing and delivery of all training materials in a timely and cost-effective manner
- Managing and recording all costs incurred and ensuring each course is within budget
- Building and maintaining strong working relationships with course attendees and trainers
- Using a CRM system to keep updated details of our clients and course attendees
- Working with our Operations Manager to develop our IT systems, processes and CRM system to make continual improvements
- Supporting our Operations Manager and senior management team with information regarding our services, including sales information and forecasted demand
- Complying with the requirements of GDPR, Access to Health Records Act and legislation issued in relation to confidential data
- Providing cover in the reception area if required and providing refreshments in the kitchens if required
- Working as a team to assist colleagues in providing cover for work if required

About You 

To join us as an Operations Co-ordinator, you’ll need: 

- Excellent customer care skills, gained by working with customers over the telephone and face to face 
- Strong administration skills 
- At a minimum, GCSEs (or equivalent) at grade C or above in Maths and English
- At least two years’ experience of working in sales or administration
- Knowledge of marketing, sales and fundraising
- Strong IT skills including data-inputting skills, Microsoft Excel and experience of CRM systems
- The ability to empathise with families that have children with disabilities
- A positive attitude and strong team working skills

Previous healthcare experience would be beneficial to your application, but this isn’t essential. Experience of social media and web development would be an advantage. 

Other organisations may call this role Customer Care Executive, Customer Care Representative, Customer Services Executive, Customer Services Representative, or Services Co-ordinator. 

The Bobath Centre for Children with Cerebral Palsy are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you think you could make a difference as our Customer Service Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 9:00 – 17:00, Monday – Friday, full time, 37.5 hours per week with unpaid lunch break. A DBS check may be required.