Office administration volunteer volunteer roles in wembley park, greater london

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Are you a highly organised and detail-oriented professional with a passion for social mobility? Do you excel at bringing plans to life and ensuring smooth operations?

REMIX is a dynamic new charity on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We're currently in our crucial set-up phase, laying the foundations for a charity that will make a deep, positive impact for generations to come.

We are seeking a dedicated Volunteer for the role of Project Management / Operations Lead to play a pivotal role in getting REMIX off the ground. This is an exciting opportunity to use your organisational prowess to build the operational backbone of a charity that will genuinely transform young lives.

Who We're Looking For

We need an individual who is methodical, proactive, and committed to excellence. You'll likely have:

• Proven Project Management Skills: Experience in planning, executing, and closing projects, ideally in a start-up, non-profit, or fast-paced environment.

• Strong Organisational Abilities: Excellent at managing multiple tasks, setting priorities, and ensuring nothing falls through the cracks.

• Attention to Detail: Meticulous in ensuring all legal, administrative, and operational requirements are met.

• Problem-Solving Mindset: A proactive approach to identifying potential issues and finding effective solutions.

• Good Communication Skills: Ability to coordinate effectively with Trustees, other volunteers, and potential partners.

• Tech Savvy: Comfortable with general office software and potentially project management tools.

• Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people.

Your Role as Project Management / Operations Lead

In this vital set-up phase, you will be instrumental in:

• Coordinating Charity Registration: Assisting the Board with the Charity Commission registration process, ensuring all documentation is prepared and submitted accurately.

• Developing Operational Frameworks: Helping to establish key internal processes, systems, and administrative procedures for the charity.

• Policy & Compliance Support: Working with Trustees to develop and implement essential policies, including safeguarding, data protection (GDPR), and volunteer management.

• Resource Management: Assisting with initial resource identification, such as potential office space, IT needs, and necessary supplies.

• Project Planning & Tracking: Creating and managing project plans for various set-up tasks, ensuring deadlines are met and progress is tracked effectively.

• Stakeholder Coordination: Facilitating communication and collaboration between different volunteer teams and advisors.

What We Offer

• The chance to be a foundational part of a new charity making a tangible difference in young people's lives.

• A unique opportunity to apply your project management skills directly to a meaningful social cause.

• Work alongside a passionate and strategic Board of Trustees.

• The satisfaction of building something impactful from the ground up.

This is a voluntary role, requiring an estimated commitment of approximately 5-8 hours per week for a period of estimated duration, 3-6 months to help us achieve our initial set-up milestones. We are flexible and can work around your availability.

Ready to Drive REMIX Forward?

If you are an organised and dedicated individual eager to apply your project management and operational skills to a transformative cause, we'd love to hear from you.

Help us build the foundations for a charity that will "remix young lives" across London!

Do you - want to establish closer working relationship with the local police to improve community safety in Barnet?

Can you - spare a few hours a month to make this happen?

If so - we need volunteers to join the Barnet Safer Neighbourhood Board.

A Safer Neighbourhood Board is established in every borough giving local Londoners and victims a greater voice.

Barnet’s Safer Neighbourhood Board entails a team of volunteers and local agencies who will work together to advise the Borough Commander.

 The Board consists of a wide range of individuals representing Barnet’s diverse communities alongside the statutory positions defined in the MOPAC Guidance, involving people of all ages and from all sections of the community. This includes those who may not have been actively involved before, who may be vulnerable or who have been a victim of crime.

Barnet’s Safer Neighbourhood Board will be required to:

 · Help identify and advise on Barnet’s local policing

· Monitor police statistical data, performance and confidence

· Fulfil a range of specific functions.

Please see the role profile for further information.

We are seeking to appoint a voluntary Trustee for our charity who will also take up the role as our secretary.

We are looking for someone who wants to make a difference; helping build & grow the charity with the benefit of good governance. 

Is this role for me?

As you would expect the secretary role will be responsible for supporting the Chair by making sure meetings are communicated, agendas are developed, & that minutes are produced with actions followed up. It would also involve maintaining a well-organised filing system of critical documents, policies & governance records, as well as ensuring compliance with reporting requirements such as Charity Commission filings. But this will not be a case of walking in & taking over the reins; we are going through a period of change & are looking for someone who will help us put in place the processes & controls needed for a well-run charity. 

We are looking for a secretary who will push us & keep us on track. Make no mistake, it will certainly be hard work initially as it will take some time as we work to get everything in place, so you would need to be ready to commit to this. Once things become established then it would be up to you just how much time you want to dedicate beyond keeping everything on track. 

Who is The League of Friends of St Mark’s Hospital Maidenhead?

The League of Friends have been supporting patients in St Mark’s Hospital for over 50 years, helping to provide equipment & an environment that enhances their comfort & care.

We maintain the gardens in the Henry Tudor ward & in Out-Patients, including providing outdoor furniture & planting, as well as providing a range of daily newspapers & making sure a nice cup of Nespresso coffee is available too. We have also helped the hospital over recent years by providing; a cardiac resuscitator, an ECG module, hydraulic treatment couches, specialised podiatry & audiology equipment, and software for a Dexta bone density scanner.

Why are you recruiting now?

While we are proud that we have been supporting St Mark’s for over 50 years, including during the COVID19 pandemic, we have recognised that we now need to need to “regroup”.

The charity has identified 2 immediate objectives; firstly, to develop our fundraising efforts as these have slipped since the pandemic, & secondly, to introduce standards of governance which ensure we fulfil statutory obligations & achieve best practice within a small charity environment. 

We have recently appointed a new Treasurer to strengthen financial controls, & a further trustee with responsibility for developing our marketing effort which will provide a firm footing for fund raising. Further trustees have recently been appointed which support our charitable giving within the hospital. But we recognise that we are lacking the skills, knowledge & disciplines that a good secretary can provide. 

What sort of person do I need to be?

• Hungry for change
• Tenacious
• Pragmatic
• Detailed & meticulous 
• Knowledgeable of charity regulations & best practice - or not frightened to find them out & go on to implement them
• A self-starter who is able to drive us towards the changes needed
• A strong communicator
• Tech savvy – able to use MS office & have the ability to work online as needed 

How much time would I need to dedicate?

You would need to have enough time to arrange, plan & follow up on Trustee meetings. At present these typically take place in alternate months but there may be a need to move these to monthly as the charity grows. One of these meetings will also include the AGM. Meetings are held in Maidenhead.

As secretary there will be other activities which will require action between meetings, for example, keeping the Charity Commission updated, maintaining policies & renewing insurance. While these activities are not onerous their timely upkeep is obviously important.

One of the key features of this appointment will be the need to drive change & establish good governance within the charity. Although we are looking for someone who can help move this forward at speed, we also recognise that “Rome wasn’t built in a day”!

What will I get out of it?

• Helping to make the lives of patients in hospital more bearable is hugely rewarding. 
• The role will be CV enhancing, demonstrating valuable skills & qualities to potential employers; particularly being able to illustrate your ability to influence & to drive change

Is there anything else you think I should know?

Apart from attending our meetings in Maidenhead all other work should be able to be done from home.

This is a volunteer role & necessary expenses incurred will be reimbursed.

Location: Remote with occasional in-person meetings 

Commitment: Approximately 8-10 hours/month

About Children With Voices (CWV):

Children With Voices is a community-driven charity committed to supporting young people, families, and communities through initiatives focused on mental health, well-being, food sustainability, and youth empowerment. We aim to create safe, inclusive spaces that promote resilience, opportunity, and growth.

Role Overview:

The Board Secretary plays a crucial role in ensuring strong governance, effective communication, and operational efficiency across CWV’s board activities. This volunteer position supports compliance, board administration, stakeholder engagement, and strategic planning—contributing directly to CWV’s mission and long-term impact.

Key Responsibilities:

1. Board Governance & Compliance

•Maintain accurate and confidential records of board meetings, decisions, and policies.

•Ensure compliance with charity governance frameworks and legal regulations.

•Support the board in implementing best practices in governance and administration.

2. Meeting Coordination & Strategic Support

•Organise and facilitate board meetings: prepare agendas, document minutes, and track action points.

•Maintain up-to-date records of board members, policies, and governance materials.

•Assist in aligning board discussions with CWV’s strategic objectives.

3. Communication & Stakeholder Engagement

•Act as a liaison between board members, stakeholders, and external partners.

•Represent CWV at public engagements, networking events, and charity forums.

•Maintain a professional tone in all correspondence and ensure timely communication.

4. Mental Health & Well-Being Advocacy

•Support the integration of mental health awareness into board planning and discussions.

5. Financial Administration & Fundraising Support

•Assist in tracking financial documentation, grant applications, and reporting requirements.

•Support funding strategies by ensuring appropriate record-keeping and compliance.

•Work closely with fundraising leads to maintain transparency and donor trust.

Key Skills & Experience:

•Experience in board administration, governance, or executive-level support.

•Strong knowledge of UK charity regulations and non-profit governance best practices.

•Excellent written and verbal communication skills; experience in minute-taking and report writing.

•Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint).

•Experience in stakeholder engagement, public speaking, or advocacy work.

•Understanding or experience in mental health, psychotherapy, or community wellness is highly desirable.

•Familiarity with financial processes in a non-profit or charitable context is a plus.

What You’ll Gain:

•Opportunity to play a key role in shaping a growing community organisation.

•Experience in charity governance and strategic planning.

•A chance to contribute to mental health and youth development initiatives.

•Connections with a passionate, diverse, and purpose-driven board team.

Next Steps:

Interested candidates should submit a CV and a short expression of interest outlining relevant experience and motivation for the role.

�� Location: London, UK
�� Work Type: Hybrid (Required in the office with the Social Media team on Mondays once every two weeks)
�� Hours per Week:

• 12 hours/week when working remotely

• 17 hours/week when in the office (once every two weeks, 11am–4pm)
  �� Time Commitment: Flexible hours
  �� Work Arrangement: Remote or hybrid (office attendance flexible — can attend once a month or more depending on availability)

Job Summary:
We are looking for a skilled and passionate Head of Communications to lead the visibility of our brand, enhance media engagement, and develop compelling content that communicates the impact of our work with children and families.

This role calls for a creative and strategic thinker with experience in brand development, digital marketing, stakeholder engagement, and public relations. You will oversee media relations, social media, and content development, ensuring brand consistency and impact across all channels.

Key Responsibilities:

✅ Media & Public Relations

• Build and maintain relationships with journalists and media outlets

• Manage press releases, interviews, and PR efforts to raise brand awareness

• Develop and execute strategic PR campaigns highlighting our initiatives

✅ Digital & Social Media Management

• Develop a strong digital strategy to increase online engagement

• Oversee content creation for social media in line with our brand voice

• Use analytics and market insights to guide and improve campaign performance

✅ Branding & Content Creation

• Shape and implement cohesive brand strategies

• Work closely with graphic designers to maintain consistent branding

• Produce high-quality written and visual content to tell our story

✅ Strategic Marketing & Stakeholder Engagement

• Collaborate with internal teams, third-sector partners, and agencies to deliver impactful campaigns

• Manage marketing budgets to ensure effective use of resources

• Use data to refine strategies and maximise reach and effectiveness

Required Skills & Experience:
✔ Experience in brand strategy and communications across sectors
✔ Strong background in digital marketing and content creation
✔ Proven media relations and public relations skills
✔ Ability to analyse campaign outcomes and leverage market research
✔ Excellent stakeholder management and cross-functional collaboration
✔ Budget management experience
✔ Familiarity with WordPress and social media platforms

Work Type: Hybrid
Location: Remote & In-Person (London-based office)
Role Type: Voluntary (Unpaid, with expenses covered)
Status: Actively Interviewing

Time Commitment & Work Schedule:

• First Month:

  • 16 hours total (4 hours per week on Tuesdays)

  • Office-based every Tuesday from 12:00 PM – 4:00 PM to shadow the current Project Manager (Michelle)

• Ongoing (After Month 1):

  • 2–3 hours per week on Tuesdays (remote/office-based as needed)

  • Attendance at weekly Jumping Beans team meetings every Tuesday from 7:30 PM – 8:30 PM (online)

• Additional Requirements:

  • Required to be in the office at least two weeks before each school holiday period for planning and final confirmations

  • Must attend at least 2–3 Jumping Beans sessions per term

About the Role:

Are you an organised and proactive individual passionate about community-led programmes that support children and families? We are looking for a dedicated Volunteer Project Manager to oversee and lead our Jumping Beans Team—a vibrant, child-focused initiative offering enriching experiences for local families.

Key Responsibilities:

General Responsibilities

• Lead and manage the Jumping Beans Team to ensure project success

• Coordinate and chair weekly Tuesday evening meetings

• Track team tasks, monitor progress, and ensure timely delivery

• Report regularly to the leadership team

• Collaborate across departments to align project goals and resource needs

On-Site Responsibilities During Jumping Beans Sessions:

1. Staff & Volunteer Coordination

• Brief staff and volunteers on the day’s plan and their roles

• Ensure child-to-staff ratios are maintained

• Manage volunteer and staff attendance

• Act as the main point of contact for staff and volunteer concerns

2. Activity Oversight

• Ensure activities run on schedule and engage children effectively

• Troubleshoot or adapt plans as needed

• Confirm all materials and equipment are prepared

3. Child Safety & Welfare

• Oversee child sign-in/sign-out

• Monitor for safeguarding issues and respond appropriately

• Manage minor incidents and maintain accurate records

• Ensure the venue is safe, clean, and child-friendly

4. Communication

• Welcome and update parents, address any concerns

• Serve as liaison between staff, children, parents, and visitors

• Escalate significant issues to senior leadership

5. Logistics & Administration

• Manage session supplies and resources

• Track attendance, consent forms, and incident logs

• Ensure awareness of allergies and special requirements

• Uphold all safeguarding, emergency, and first aid policies

6. Evaluation & Reporting

• Take note of successes and areas for improvement

• Gather informal feedback from children, parents, and staff

• Report session outcomes to leadership

Qualifications & Experience:

• Previous experience in project management or team leadership (paid or voluntary)

• Excellent organisational, communication, and time management skills

• Creative thinker with strong problem-solving abilities

• Experience working with or supporting children or families is a plus

Benefits & Impact:

• Help bring joy, structure, and support to children and families

• Gain valuable experience in project and team management

• Be part of a passionate, values-driven team

• Expand your network through connections with community leaders

• Personal and professional growth through hands-on leadership

Apply Now
Make a real impact in your community and develop leadership skills that last a lifetime.

Welcome to 2-3 Degrees

Thank you for your interest in the role of Trustee of 2-3 Degrees Legacy CIO. 

Since launching in March 2016 we have worked with over 10,000 young people across the UK, delivering fun, engaging and dynamic workshops and programmes to inspire young people to become the best version of themselves. Following a period of growth and reflection, we are embarking on the journey to establish our own charity.

The new charity will become a platform for us to grow our reach and impact, delivering more transformational programmes for young people.

We are looking for exceptional candidates to join our Trustee Board, providing strategic guidance and oversight during this crucial transition.

Trustee Duties and Responsibilities

• Support and provide advice on 2-3 Degrees Legacy CIO’s purpose, vision, goals and activities. 
• Approve operational strategies and policies, and monitor and evaluate their implementation.
• Oversee 2-3 Degrees Legacy CIO’s financial plans and budgets and monitor and evaluate progress. 
• Ensure the effective and efficient administration of the organisation.
  • Contribute to regular reviews of 2-3 Degrees Legacy CIO’s own governance. 
  • Attend Board meetings, adequately prepared to contribute to discussions.
• Ensure that key risks are being identified, monitored and controlled effectively.
• Harness personal and professional networks to support our fundraising strategy.
• Keep abreast of changes in 2-3 Degrees Legacy CIO’s operating environment.
• Use independent judgement, acting legally and in good faith to promote and protect 2-3 Degrees Legacy CIO’s interests, to the exclusion of their own personal and/or any third party interests.
• Contribute to the broader promotion of 2-3 Degrees Legacy CIO’s objectives, aims and reputation by applying your skills, expertise, knowledge and contacts.
• Jointly with other Trustees, to hold the charity ‘in trust’ for current and future beneficiaries.

Support

• 2-3 Degrees Legacy CIO is committed to developing and supporting our Trustees throughout their time on the Board, from initial induction to training and mentoring.

Time commitment

• Trustees are volunteers. You should be able to commit at least half day a month (4 hours) to support the work of the charity. This will include keeping abreast of the work of the charity through reading staff reports and attending Trustee Board meetings four times a year, responding to emails and providing advice and support to staff as necessary. In addition, you should be able to attend at least one full Board Development Day per year.

• Alongside this, Trustees are expected to have a passion for the 2-3 Degrees mission and engaging with young people, this should be reflected (but not limited to) attending a minimum of 2 workshops per year to stay engaged with the impact of the organisation and its key events. 

Term of office

• Trustees are appointed for a three-year term of office.

*Read more about our organisation via the attached PDF, which will become visable when you start the application*

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer Personal Assistant/Office Manager. This role is ideal for an individual with experience as a P.A./Manager looking to work within the charity sector. 

Responsibilities typically include: 

• Acting as a first point of contact for enquiries: (email/calendar management and phone calls, managing diaries 

• Typing, compiling, and preparing reports, presentations, and correspondence. 

• Miscellaneous tasks to support the CEO which will vary according to projects and tasks but could include fundraising, event planning, social media, community outreach, press & PR. 

• Managing databases and filing systems. 

• Implementing and maintaining procedures/policies & administrative systems 

• Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

• Organisation skills: The ability to prioritise tasks, manage time, and keep track of deadlines is crucial.  

• Communication skills: should be able to communicate effectively in writing. 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

This is an exciting opportunity to support the Kew Society, a leading community-based charity in South West London, by becoming their Membership Manager. The Society is run entirely by volunteers for the benefit of everyone who lives in, works in or visits Kew.

You will be their main point of contact with potential and existing members, managing subscriptions, responding to queries, and contributing to the leadership team.

You will also play a leading part in our current strategy to "broaden and deepen" the Society's membership so that it becomes more representative in respect to age and ethnicity of our local community.

Completely apolitical, the Kew Society works on behalf of our members to influence decision-makers about issues, such as environmental, that could have a positive or negative impact on the area. We also run events to help connect our community.

HR Lead for Watford and Three Rivers Refugee Partnership

Are you looking to make a meaningful impact?

We are seeking a Human Resources lead to support our charity in developing and managing our HR strategy, policies and processes.

Watford and Three Rivers Refugee Partnership (WTRRP) provides practical and emotional support, advice and befriending to refugees, migrants and people seeking asylum living in the Watford and Three Rivers area. We are a growing charity serving an increasing number of clients. We have been able to secure some funding which has enabled us to be able to employ three members of staff, one Full time Caseworker, a part time Office Manager and a part time Volunteer Coordinator.  We are based in St. Mary’s Church, Watford in the heart of the City Centre.

What are we looking for?

We are looking for someone with the passion and drive for Human Resources, who will play a key role in shaping our HR policies and practice, supporting our team, and ensuring a positive and effective work environment.  As well as paid staff, we have a pool of dedicated volunteers that support the charity and there will be some policies that will need reviewing that apply to both staff and volunteers.

Key Responsibilities

· Develop HR policies and procedures aligned with best practice

· Guide the Trustees on performance management and development

· Provide guidance on employment law, contracts and HR compliance

· Foster a positive and productive culture within our Charity

· Be part of a team to resolve issues with staff and volunteers using clear processes

· Become a Trustee of the Charity and attend meetings which are held in the evenings in Watford

Who We’re Looking For

· HR experience (manager level desirable)

· Knowledge of HR policies, employment law, and best practice

· Ability to adapt to the context of the Charity, and working with volunteers

· Strong interpersonal and communication skills

· Ability to work independently and as part of a team

· Someone who is interested in supporting the Charity grow and develop

Time Commitment

The hours would vary and initially may be more whilst our policies are developed and reviewed.

3-5 hours a week.

Committee meetings are on varying weekday evenings, currently 6 per year.

What you will gain:

· Satisfaction from being part of bringing positive change to migrants and asylum seekers in the local community

· Valuable experience in a charitable organisation – both strategic and practical

· Access to training with NCVO

· Being part of a team of trustees

Interested in the role?

If you would like to have an informal chat initially, please contact us, or you can apply via Charity Jobs.

The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospitals. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a voluntary Stock and Merchandise Coordinator to help our organisation create a bigger and smoother impact to our patients. 

We would like the volunteer to help with:

• Taking inventory of our current stock that is being used for both in-patients and out patients. 

• Organising stock and adding to a system that makes it accessible.

• Creating and packing resources for different services we provide in hospital.

• Packing orders from our online charity shop to send out to customers.

• Tracking resources we need on the wards and accommodation units.

• Processing deliveries e.g unboxing and sorting.

• Ad-hoc requests that may arise in the office.

You will be supporting our Community Engagement Lead and our Children and Families Service Lead who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.

Your input will greatly affect how smoothly our operations run, and how we are able to interact and support our service users. With your help we will be able to have a more organised process in allocating our resources, be able to support the children and their families in the ward, and have a clearer set of operations with distribution off-site.

Criteria

We are looking for a volunteer who has:

• Strong organisational skills.

• Accuracy and attention to detail. 

• Ability to work well with others.

• Flexible and adaptive.

• Understands the resource constraints of a small charity and is able to work with these.

• Willing to have an enhanced DBS check.

• Willing to partake in safeguarding training.

• Willing to partake in onboarding training to understand our charity and the mission in more detail.

• Must be over 18.

Time

Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more; working 3-7 hours one day a week. We are an understanding and flexible organisation, and would be happy to discuss options with you. Some weekend work would be desirable.

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in Bromley and 50 + in Greenwich. Our advisors provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Provide information and signposting to older people living in Bromley and Greenwich and provide admin support to the Information and Advice Team, helping to keep the information resources up to date.

What will I be involved in?

• Answering calls and basic enquiries coming into our Information and Advice Service, full training is provided. Present and discuss information with the client in an accessible manner.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Identify and research information relevant to the user’s situation, drawing on resources available.
• Being online and knowledgeable of Microsoft packages and the use of emails
• Liase closely with the Advice Case Supervisor, other advisors, and wider staff team. Seeking guidance and support where required.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.   

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.

The Personal Assistant role offers a great opportunity for the right person who is looking to:

• Gain experience in the Third Sector.
• Develop their skills and management experience; or just simply 'give something back to their community'.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
• Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
• Liaising with staff
• Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills.
• Well-organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours of commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Expected hours: No less than 12 per week

Benefits: Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote