The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues. In April 2019, the Centre opened its new Centre of Excellence located in King’s Cross.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

We are looking for an efficient, hardworking Conference and Events Assistant to work as part of a large team to help support the Centre’s Conference and Event activity. The role would ideally suit someone with strong administration experience who has experience of working in a busy office environment. We would also consider a self-motivated, focussed individual with a strong interest to develop a career within the events or voluntary sector.  This role requires excellent communication, organisational and interpersonal skills.

The post-holder will be home-based during the ongoing COVID-19 pandemic; thereafter the Anna Freud National Centre for Children and Families, 4-8 Rodney Street, London N1 9JH.

Contract duration

Fixed-term, 24 months in the first instance – immediate start.

Closing date for applications

Midday (12pm), Tuesday 25 May 2021.

Notification of interview

Shortlisted applicants will be notified no later than Friday 28 May 2021.

Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews

Interviews will be held on Thursday 3 June 2021.

How to apply

For more information about this role and to apply, please go to our website. 

We are unable to accept CVs and kindly request no contact from agencies.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 17 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. In 2019/2020, 24,074 tonnes of food were redistributed by FareShare Regional Centres and FareShare Go nationwide, our charity network serves 933,178 people every week.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

About FareShare Go

FareShare and the Irish social enterprise FoodCloud have been working together since 2016 in a partnership designed to help UK retailers address the issue of edible surplus food they may have within their stores. This innovative partnership, known as FareShare Go, brings together a technology platform and FareShare’s knowledge of the UK charity food redistribution market.  Using this App we are connecting charities with edible surplus foods. Initially this scheme has been working with Tesco, with a view to roll this service out to all retailers across the UK & Ireland in the longer term.

FareShare’s Strategy & Vision
 

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values:  Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it is only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and

achieve the most for our clients/customers.

The role

As a Customer Support Executive, your role will be varied and could include anything from helping on-board new charity partners, to handling customer service enquiries or retailer requests. You will support the ongoing success of this project by working closely with our Community Coordinators to resolve issues that arise with charity collections. You will gather data for the Information Centre, and support our regional field working teams with administrative desk-based tasks. Excellent communication skills and people skills are critical to this role, as you will be spending a large proportion of your time on the phone, listening to issues, talking to your key stakeholders and aiming to find the best solution to deliver this critical service. By managing your own time effectively, carrying an appropriate workload and robustly following our guidelines and processes, you will provide speedy resolution to our partners’ needs and requests for help. By effectively listening to our customers, and completing needs based situational analysis, you will drive the best possible outcomes for each of our partners. Within every customer interaction, you will consider and actively work towards helping our customers take and use more food. You will communicate honestly, professionally and in plain English with a variety of stakeholders and customers who will have very different needs and expectations. You will be experienced in actively adapting your natural communicative style to match your audience, whilst employing effective conformation techniques to ensure your message is both heard and understood. You will be a natural doer who will actively contribute to our continuous development by making informed suggestions around process improvement, increasing the volume of food FareShare redistributes.

Main areas of responsibility

Resolving support issue:

·Working with the FoodCloud Call Centre to maintain seamless high quality support to struggling charities, including solving issues referred from the Call Centre, and escalating to appropriate stakeholders.

Effective use of CRM:

·Effectively understanding and using a Customer Relationship Management system to support all charities, by maintaining up to date records on all charities and scheduled donations. 

Supporting regional teams:

·Working closely with our regional field teams to transition charities from initial to ongoing support.

·Working closely with Community Coordinators to support their engagement and retention work with collecting charities.

·Supporting our regional field teams with administrative desk-based tasks.

Stakeholder support:

 ·Working with the Information Centre to identify support trends, by analysing performance, gauging satisfaction and proactively escalating key issues.

·Working closely with our retailer partners to resolve issues and action requests.

Charity Recruitment and lead Generation:

·Make charity eligibility assessments and understand their need and capacity for surplus food, in order to maximise the volume of food donated.

·Assisting with rollouts to new retailers, proof-of-concept and trial initiatives.

Competencies and behaviours

Desirable Criteria

●Excellent phone manner

●Previous experience in a customer service role

●Have strong relationship building skills

●Be organised, with a proven track record of achieving quality results

●Be able to manage and control data and information

●Be a strong communicator who is able to engage with a variety of audiences

●Have a proven ability to create links across teams to share best practices

●Have strong IT skills and a knowledge of Microsoft Office, including Excel

●Be flexible about your working arrangements as the role may involve travel to other areas of the UK, and the occasional evening work

Desirable Criteria

Have previous experience working with Customer Relationship Management (CRM) software. Experience using Salesforce is advantageous.

●Be degree educated or have a strong career history doing similar roles in any sector.

●Understanding of the ‘not for profit’ sector.

●Previous experience of working with food waste in an academic or professional setting is advantageous.

With the changes in the global landscape and new challenges and opportunities emerging for the establishment and support of ventures in Christian Mission, we are looking to engage an General Secretary for Mission (GSM). The GSM will drive the strategic vision of the Mission Board and oversee its operational activities. This will include guiding the development of new Christian ventures, and supporting existing work especially in India, Nepal, East Africa, UK & Ireland. 
 

The Moravian Church 
The Moravian Church is a worldwide, welcoming, witnessing, evangelical church, with a strong heritage of ecumenical engagement.  Established in 1457, the communion has pioneered education and development ventures in the twenty-four provinces in Europe, USA, Caribbean, Central Africa and Central America, as well as emerging Provinces in South American and Asia. 

The British Province 
The Moravian Church in the British Province is one of the oldest Provinces of the Moravian Unity. Its work is represented through activities in 30 local congregations, organized in 6 districts in England and Northern Ireland, schools that educate children and young people from Early Years to Year 13,  an Archive and an extensive property portfolio, which include settlements at Fulneck, Gomersal, Gracehill, Ockbrook and Wellhouse, In addition, the Province oversees the work of the Moravian Church in India, Nepal, and support the Moravian Church in Western Tanzania on behalf of the world wide Moravian Unity

ASSISTANT OPERATIONS MANAGER 

Are you an accomplished, confident, approachable and empathetic manager? Do you want a job where you make a difference every day? Can you listen as well as talk, be organised as well as flexible?  If this is you, then you should take the next step and apply to join the family of the Fishermen’s Mission.

We are looking for an Assistant Operations Manager to work closely with the Operations Manager to deliver frontline emergency response, practical welfare and pastoral support operations throughout the UK. 

This job is about commercial fishermen and their families and the Fishermen’s Mission staff that support them in times of need.  You will be able to drive consistency and professionalism in service delivery and lead the application of the charity’s values. You will be able to communicate clearly the bigger picture of the charity's aims and will also have the attention to detail to make sure everything is running like clockwork, both from an administrative perspective and in terms of HR, compliance and governance.

The role will entail significant travel to staff at the fishing ports and harbours throughout the UK. (Easy access to major travel routes would be an advantage as it is anticipated that the succesful candidate would be expected to be travelling and visiting operational staff around the UK for approxiamately 70% of the time. )

As a key player in the Head Office team, you will also be able to input to the development of operations at the management level. This is one of the most rewarding jobs you could ever hope to have. 

The Fishermen’s Mission is a Christian charity that has been around since 1881.  We help active and retired commercial fishermen and their families.  You could be part of our vital work.   Relevant experience is important, but we’re not caught up in qualifications; we are looking for the right person.  Someone who can organise and inspire a dispersed and diverse team to perform willingly and consistently.  Sound like you? Get in touch.

We are looking for an enthusiastic Business Administrative Assistant to join our new team to support us during our start-up phase with administrative business support. The role of the YPF Trust’s Business Administrative Assistant will be to support the administrative function the Charity and team.

Main areas of responsibilities will include:

Business Administrative Assistant to perform a variety of administrative and clerical tasks.

Duties of the Business Administrative Assistant include providing support to the Head of Operations and Membership Development and wider YPF Network

Finance & Systems

• Assist with finance administration e.g., setting up invoices and expenses on CAF bank online, adding invoices and expenses on financial software Book Check.
• Maintain paper/electronic records for all financial transactions.
• Work with Head of Operations and Membership Development to provide office expenditure, staff expenses, payroll and any other financial information required.
• Process payments and other finance support as required.
• Liaise with all staff to conduct System review on a quarterly basis.
• Manage back-office support systems; including the YPF Trust Office365 and Zoom accounts.
• Support with the setup of a CRM database and manage updates accordingly.

Digital & Communications

• Support in setting up, managing, and maintaining up to date mailing list via our chosen marketing automation platform, ensuring new YPF contact details and partners are added.
• Support the management of website content, adding relevant information as and when required, including the uploading of resources to the YPF-in-a-box tool

HR & Governance

• Assist to ensure all relevant policies for the organisation are in place, up to date and communicated to staff and trustees.
• Support the development and delivery of staff management processes including staff appraisal, system, training, and maintain records on leave and absence.
• Keep full and appropriate records HR records for all staff and volunteers.

Events & Network Support

• Arranging meetings, booking rooms, taking minutes, and arranging hospitality as and when requested.
• Support on administrative duties around network and training events
• Taking a supportive role in the management of the HR and Governance Working Group for the YPF Network, acting as a centralised point of contact for HR and Governance related developments for the Network

Person Specification:

Essential

• Good level of written and verbal communication and interpersonal skills
• Attention to detail
• Ability to prioritise & work across multiple projects
• Good knowledge of finance admin processes and software 
• Good knowledge of Microsoft Excel, Word and Outlook is required
• Good knowledge and experience of virtual meeting platforms like Zoom and MS Teams

Desirable

• Use of database and CRM systems
• Creative skills and innovative ideas
• An understanding of voluntary sector 
• Interest for children and young people having the best start in life. 

Responsible to:  Head of Fundraising

Salary:  £22,000 per annum Pro Rata

Benefit:  3% Employer’s Pension Contribution 

Tenure:  One year contract

Hours:  Part time: half days 5 days per week

Location: Home working with occasional office attendance from mid 2021 and event attendance around London.

Data and Administration Assistant to the Fundraising Team

Working within the Fundraising Team at HQ to make sure our confidential and highly valuable data is kept up to date this person will also provide administrative support to the five members of the team. This is a vital role which will enable the team to be significantly more effective in their fundraising activities. 

Management cleaning of data on our Raiser's Edge database which contains details of our major donors and prospect lists

• Becoming the team expert on the use of our Raiser’s Edge database

• Updating donor information in the database with

  • accurate meeting notes,

  • event attendance,

  • relationship details,

  • fundraiser assignations,

  • solicit and constituent codes

• Cleaning and coordinating prospect lists held outside our database and aligning data with the database

Administrative support to the team

• Production of agendas and papers for team meetings, Fundraising Board Meetings, LDBEN Board meetings and Liberty Board meetings.

• Prospect research for major donors, LDBEN & Liberty Network & Legacy prospects and production of donor briefs for the leader’s office.

• Managing the diary of the Party Treasurer and team members to coordinate donor meetings and calls.

• Management of our communications software lists to make sure our comms lists are up to date and match the data on Raiser's Edge

• Support the organisation of events by booking venues and speakers

• Support communications by coordinating content and proof reading

Person Specification

This is a fast-paced role suited to someone with excellent organisational and computer skills, effective time management and good interpersonal skills.

The role would suit someone looking to gain professional experience in their first role.

Essential Skills and Experience

1. Assertive self-starter with strong administrative skills and excellent attention to detail

2. Excellent computer skills including Word, Excel, GSuite, ideally also Raiser’s Edge or a similar fundraising database and Iterable (or Mailchimp)

3. Good communication skills, both orally and in writing

Research in Practice is renowned in children’s services and the adult social care sector for providing high-quality learning events and resources.

We have a vacancy for a Digital Assistant to assist the Web Systems Team supporting existing websites, new developments and working with a wide range of people.

Digital Assistant – Research in Practice
Location: Dartington Hall (Dartington/Sheffield/Remote Working)
Salary: £19,035
Hours: Full time, 37.5 per week
Fixed Term Contract until 31 March 2022.

We are seeking a highly organised, creative and technically competent individual to assist with daily team tasks as well as supporting the wider functions of our organisation as necessary including Business Support, Publications, Marketing and Comms, and Account Management.

You will possess excellent administration and time management skills with the confidence to learn new software and techniques. A good understanding of office and web technologies is essential, and ideally a broad understanding of the wider digital field and how it’s evolving.

You will have the opportunity to increase your experience and develop your skills, bringing new and creative ideas for our digital offerings.

Some of the main things you’ll be doing:

• Assisting the Digital Team with daily digital tasks relating to uploading website content, using digital media and supporting marketing activities.
• Assisting the Digital Team with web development and project tasks such as website functionality testing, scoping creative solutions, design workshops and communicating change.
• Contribute to the support activities we provide to wider colleagues and partners including managing our support mailbox and updating FAQ resources.
• Deliver website, CMS and CRM administrative support, customer service, issue reporting and general management of tasks and issues.
• Support Research in Practice colleagues in the appropriate use of digital resources, acting as a champion for raising digital literacy across the organisation.
• Adhering to and championing the in-house style and brand guidance.
• Adhere to data protection guidance and legislation.
• Supporting the Digital Team, including the Web Systems Officer and Coordinator, and Communications, Marketing and Engagement Officer and Coordinator as required.
• This list can never be exhaustive but covers most of the work you’ll be doing. What it can’t replace is talent, initiative and a commitment to great customer service.

We work with clients across England and Wales from our main office in Dartington, Devon and a satellite office in Sheffield. Candidates can apply to work in either location or request to work from home.

Closing date: 23 May 2021
Shortlisting date: 24 May 2021
Interview date: 2 June 2021

Please note that interviews for this role will be held virtually.

About Us

We believe that big ideas can make the world a better place. So our beautiful estate is home to a community of people who nurture new thinking, encourage learning and debate, and work every day to inspire one another. There are many sides to Dartington and that’s what makes our future so exciting. Come and be part of it.

We offer an extensive list of employee benefits, including but not limited to; company pension, generous annual leave allowance and discount at our shops and restaurants.

TO APPLY AND FOR MORE INFORMATION

Please click the Apply button. You will be redirected to our website, where you can complete your application for this position.

No agencies please.

The opportunity

We’re looking for a Call Centre Team Leader (Customer Care) to join our Customer Support Team.

About the role

As our Call Centre Team Leader, you'll develop and lead the Customer Care Team providing exceptional customer service to our amazing supporters using multi-channel modes of contact. 

You'll inspire, motivate and lead a remote team across the UK dealing with high levels of contact across multiple channels. You'll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver an excellent inbound customer service to all customers, planning and allocating work to the team to achieve agreed objectives and SLAs.
 
Through developing an excellent understanding of our customer contact technology and how that supports both our customers and your team, you’ll gain knowledge of British Heart Foundation’s (BHF) CRM database and associated procedures relating to the tasks of the Customer Care Team, ensuring the accurate and responsible handling of all data in-line with BHF data policies in all BHF relevant databases and paper records.

About you

With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording and inputting of information, you’ll have previous experience of ensuring quality data is gathered on customer contact. 

You'll be an experienced Team Leader, having run an inbound a customer call centre team previously and will also have strong leadership and people and performance management experience. 

Target-driven, you'll be able to use your own initiative and manage your own workload and will have excellent communication and customer service skills able to respond by telephone and in writing sensitively to our supporters and customers.

With an enthusiastic and “can-do” positive attitude you’ll enjoy learning about and utilising new customer contact technology, driving continuous improvement.

Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham.

About us

We’ve helped halve the number of people dying from heart and circulatory diseases in the UK since the 1960s, but there is still a mountain to climb. We rely on the support and donations from the public. If these stop, so does our research. So does the support we provide. And so does the search for cures and treatments that could save you or someone you love one day.

Interview process 

The interview process will be held over MS Teams. 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Shannon Trust is a charity operating across England, Wales and Northern Ireland, supporting thousands of prisoners a year to transform their lives by unlocking the power of reading. We inspire and train prisoners who can read to teach prisoners who can’t.  2020 saw the organisation adapt due to COVID19 – and we are now building an exciting new strategy that will see a step-change in the number of people we support, the expansion of our offer in and outside of prisons, the significant development of new digital tools and a focus on innovation. We are now looking for a new proactive, committed, and enthusiastic colleague to join our team and help us continue our journey towards greater impact through reducing re-offending and improved life chances.

The Communications & Fundraising Assistant will play a key role in Shannon Trust’s communications with a range of stakeholders and in generating income from various sources. The post holder will have day-to-day responsibility for assisting with supporter engagement, brand consistency and tone of voice through our systems and platforms, as well supporting the research, prospecting, applications and stewardship of all investors, volunteers and donors.  If you work well in a team, can spin many plates and enjoy fast-paced, varied work, then this could be the role for you.

The closing date for the role is 9am Monday 31st May 2021.  Interviews will take place remotely using Teams.  Shortlisted candidates will be invited by email.  The following date is confirmed for interviews; Thursday 10th June 2021

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Reporting to the Senior Corporate Partnerships Officer, you will provide New Partnerships Team support with key tasks such as, prospect research to support our bids and a variety of other bid support and administrative tasks, whilst working collaboratively with the team and staff across Mind and other stakeholders and external contacts.

Mind’s Partnerships Fundraising team – part of the wider fundraising directorate – is responsible for generating income from major donors, charitable trusts and foundations, the statutory and corporate sectors. In 2020/21, Mind’s corporate partnerships generated over £12 million gross income for our work.

Candidates will have experience of working in an administrative role within a busy office, organising and prioritising your own workload, whilst dealing with a variety of people on the telephone and in person, providing excellent customer service at all times. With good IT skills and a strong attention to detail, you will have experience of using databases, setting up and maintaining efficient filing systems, coupled with excellent communication skills, both written and verbal.

Closing Date: 23rd May 2021

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Kids for Kids is the only charity founded specifically to help children in one of the most challenging regions of the world, Darfur, Sudan. For the past 20 years, we have been transforming the lives of children through a unique package of integrated projects, working closely with the communities themselves. Life in the remote villages is measurably amongst the most deprived in the world.You will be helping transform the lives of children long term when you join our small dedicated team. 

We are based in Dorking, Surrey, but you will be working mostly in your own home allowing flexibility for your own life.  However, it is essential you are able to visit the office once or twice a week.  We would stress, this is a challenging, and immensely rewarding role requiring someone who is hardworking, efficient and accurate and good at managing their own time. You will interact with our donors, Patrons and celebrities as the public face of Kids for Kids.
 

We are currently seeking an Executive Personal Assistant/Fundraiser, which is a key role, enabling us to help even more children, showing that sustainable development is possible. You will be determined to make a long term difference in the world and will be helping us to transform the lives of 550,000 Darfur villagers.  The administrative team is small; so your position is hugely important.

Duties & Responsibilities:
- working closely with the Chairman/CEO to reduce her workload. You will need initiative and imagination to help lead the charity into the next decade.

- you will look after supporters, and our many volunteers, from thanking them for their donations, to keeping them up to date with the latest news from Darfur

- you will be in charge of the office, including our important databases and spreadsheets along with general office duties and maintaining office supplies

-  you will be able to update the website, help organise events, run our social media campaigns and liaise with journalists

- you will excel at writing reports and news leaflets

- you will also manage our biannual mailings and emailing campaigns and therefore be familiar with MailChimp or similar

- you will be good at detail, as it is essential to maintain our records accurately                                                                                                                                 

Candidate Requirements:

- Experienced, self-motivated, enthusiastic and dedicated, with initiative and the ability to work as part of the small administrative team, but essentially with the ability to work independently in your own home

- Reliable and responsible, and good at detail
- Able to use spreadsheets and formulas from the Access database, pull off queries, remove duplications etc
- Able to coordinate with volunteers, supporters and professionals
- Calm and confident individual, with first-class people skills and excellent organisational and IT skills
- Ability to work on your own, and under pressure

You must have a laptop (not Mac) and Windows 10, MS Office including Access, Publisher, plus a good colour printer and fast broadband.

You will be self-employed as the hours will vary, but which are likely to be a minimum of 25 hours per week.  Should you wish to exceed this you will need to justify extra hours but we would encourage you to do all you can to raise awareness and funds to help the children of Darfur.  It is important that you live within easy driving distance from Dorking so that you can visit the office once/twice a week, but you will be happy to work in your own home during normal office hours. We use Zoom for online meetings, What’s App, SKYPE etc.  Documents are stored on One Drive.

If you are looking to make a difference in the world, you could not choose a more effective organisation. You will love to work with our supporters and, like them, know that what you do is transforming the lives of children; you will get real satisfaction from all you do. It is important that you do all you can to support the CEO and take work off her desk! Kids for Kids is growing, and if you are ambitious, you will have the opportunity to be a key part of that future

Please do not telephone the office.  We apologise but because of the number of applicants we have had in the past only those on the shortlist will be contacted.

Sales Agent with promotion to Area Manager.

We are a 20 year old Charity with the objective of assisting children who have suffered amputation by helping to fund prosphetic limbs and supplying local hospitals with diagnostic equipment.The product is an information scratch card competition.

WE HAVE DONATED DIAGNOSTIC EQUIPMENT TO 25 HOSPITALS NATIONWIDE. ALSO WE HAVE PROVIDED OVER 50 CHILDREN WITH PROSTHETIC LIMBS AND WITH ONGOING SUPPORT. FULL SUPPORT AND TRAINING   INITIAL 7 DAY FREE TRIAL PERIOD WITH ID AND PROMOTION PRODUCTS SUPPLIED MINIMUM 5HRS A WEEK. WORKING HOURS AND AREA OF CHOICE

Selling direct to public in suitable areas directly to public door to door, also shops offices and a variety of proven venues.

Up to 60% positive response rate.

Job Title: Programme Officer  

Responsible to: Head of Programmes, Africa

Location: UK home-based, may require some international trave

Job purpose: Grant management and country support for HPA work in Somaliland.

Salary: £29,000 - £32,000 depending on experience

Hours: Full-Time

Closing date: Tuesday 18th May 2021, 11.59 pm

Interview dates: Week commencing 24th May 2021

Please note that due to a potentially high number of applications, only shortlisted candidates will be notified.

BACKGROUND

Health Poverty Action works for health and global justice in partnership with people who have been marginalised and pushed into poverty.

We work with communities to help them demand their right to health and to challenge the power imbalances that deny them their health rights. Our distinct approach can be summarised as a combination of three areas:

We approach health as an issue of social justice

Health is a Human Right that many are currently denied. The greatest causes of poor health worldwide are political, social and economic injustices. This is a global scandal which causes unnecessary suffering on a massive scale.

We tackle these complex root causes of social injustice in two ways. Firstly, we work in partnership with communities to help them take back the power to improve their own health. Secondly, we campaign on a national and international level to change policy, and destroy unjust power relations.

We prioritise those missed out by others

We believe in health for all, without exclusion. Development organisations tend to cluster together, which leaves large populations with almost no support at all. People may be living in hard to reach areas, or are difficult to support for some other reason. We make these most neglected populations our highest priority.

We address the full range of factors which impact on health

Health is a combination of physical, mental and social wellbeing. As well as strengthening health services we work on areas such as nutrition, water, sanitation, gender discrimination, and income generation. Tackling one cause of poor health in isolation can give the appearance of improving health in the short term, but tackling numerous factors together saves lives.

We are acutely aware of how our own power dynamics as an organisation impact on the people we work with, and we work in partnership with communities to create long term relationships built on trust.

In 2017 we formed a strategic partnership with Find Your Feet. The partnership ensures Find Your Feet’s livelihoods work will continue through Health Poverty Action.

We are also proud to be one of the small number of organisation recognised as being structurally part of the global People’s Health Movement. This quote from the founding document of this movement, the People’s Health Charter, sums up the essence of Health Poverty Action’s values and identity:

“Health is a social, economic and political issues and above all a fundamental human right. Inequality, poverty, exploitation, violence and injustice are at the root of ill-health and the deaths of poor and marginalised people. Health for all means that powerful vested interests have to be challenged, and that political and economic priorities have to be drastically changed. This Charter encourages people to develop their own solutions, and to hold accountable local authorities, national governments, international organisations and corporations.

JOB DESCRIPTION

Context of the role

This position will sit within the Africa Programmes Team. Our programmes are managed by Country Directors overseen by two Heads of Programmes (one responsible for Africa and one responsible for Asia). The Programme Team in London provides support services to the development, implementation and administration of Health Poverty Action’s programmes.  Health Poverty Action’s programme work in Africa takes place through country offices in Ethiopia, Kenya, Namibia, Rwanda, Sierra Leone and Somaliland and Find Your Feet’s in Malawi and Zimbabwe. The Programmes Department liaises with: the Policy & Campaigns Department to ensure strong integration between our programmes and advocacy work; the Fundraising Department to develop proposals and reports for trusts and foundations; and the Finance Department on programme finances.

This position will operate as the direct contact point for the Somaliland country office and act as donor contact point for HPAs’ grants in this country.

Responsibilities

Main Functions of the Post

• Grant management, including donor reporting and contract compliance (40%)
• Administration and monitoring of country and project finances (40%)
• Build and maintain excellent relationships and reporting with selected donors (5%)
• Support programme development (15%)

Outline of Responsibilities

1. Grant management, including donor reporting and contract compliance (40%)

1.1 Review and submit donor quarterly and annual narrative reports from projects

1.2 Monitor donor relations & communications

1.3 Act as link between other London staff and field teams when required

1.4 Oversee country procurement process in ensuring adherence internal and donor processes and procedures

1.5 Provide administrative and logistical support to the Country Office staff and their consultants

1.6 Support country teams with the administration of evaluations (e.g. reviewing TORs, reviewing report drafts etc.)

1.7 Ensure that programme files, electronic and hard copy, are maintained within an agreed system, to allow easy access by other staff

1.8 Regularly (minimum one per year per country) conduct monitoring visits to country offices for monitoring of programmatic and financial systems

2. Administration and monitoring of country and project finances (40%)

2.1 Preparation and maintenance of project budgets including preparing budget variance analysis on a monthly basis

2.2 Monitor field expenditure/income on allocated projects, providing feedback to field staff as appropriate

2.3 Review monthly financial reports, including bank reconciliations

2.4 Prepare donor financial reports (monthly, quarterly and yearly)

2.5 Assist in monitoring cash flow to field offices and process transfer requests

2.6 Train country level staff and consultants on project finances

2.7 With support of the Finance Department, conduct internal audits and spot reviews of programme and partner finances

3. Build and maintain excellent relationships and reporting with selected donors (5%)

3.1 Help to ensure that all projects remain compliant with donor contracts

3.2 Represent Health Poverty Action at appropriate donor liaison meetings and attend networking or other external meetings as required

3.3 Maintain up to date understanding of donor requirements/trends; develop relationships with donors and other agencies, gather information and disseminate information on funding sources and procedures to colleagues. This may include exploring new donor sources.

3.4 Respond appropriately to all donor enquiries, maintaining a positive relationship with them

4. To assist with programme development & research (15%)

4.1 Support country proposal development and review draft proposals – including co-development of budgets with team members

4.2 Support the small number of consultancies the Programme Team supports, including budgeting, bid development and review

Safeguarding

This position may involve travel to overseas programmes and therefore you may come into contact with vulnerable children and adults.

Health Poverty Action recognises that all adults and children have equal rights to protection from abuse and exploitation. Health Poverty Action condemns exploitation and inappropriate behaviour, and is committed to taking action for the protection of programme participants.  In cases where positions include a high level of safeguarding risk, police checks or local equivalents will be carried out.

PERSON SPECIFICATION

Essential Criteria

Bachelor’s degree in a relevant discipline
At least two years of experience in programme management working in international development
A high level of numeracy & good analytical ability with experience of working on NGO financial reporting

Understanding of accounting and financial controls
Excellent skills in setting up spreadsheets and understanding of spreadsheet design using Excel
Experience of proposal writing, grant monitoring, M&E, and donor reporting, preferably in an NGO setting
Ability to work in a fast-paced environment and to prioritise tasks in response to multiple requests
Ability to negotiate contractual requirements with donors
Excellent word processing and internet skills
Openness to learning new skills & a pro-active approach to tasks
Positive team-worker, supportive and helpful towards colleagues
Ability to communicate with people from other cultures at a distance.

Desirable Criteria

Master’s degree in a relevant discipline
Experience working on themes around health and the social determinants of health
Experience in procurement processes for high value purchases
Experience of managing & reporting against donor budgets
Proven skills in preparing funding applications
Experience of institutional grant funders such as FCDO (DFID), EC, UN, USAID
Experience of working on programmes implemented in a developing country context especially in sub–Saharan Africa.

Safeguarding

This position may involve travel to overseas programmes and therefore may come into contact with vulnerable children and adults. In cases where positions include a high level of safeguarding risk, police checks or local equivalents will be carried out.

TERMS AND CONDITIONS

Salary

£29,000 - £32,000 depending on experience

Hours

Full-time – 35 hours per week

Health Poverty Action is very committed to flexible working. We will consider applicants to work on a part-time and a flexible working basis where possible.

Holidays

25 working days holiday a year

Pension

Staff are encouraged to join Health Poverty Action’s pension scheme. Health Poverty Action will match your contributions up to a maximum of 5% of gross salary.

Location

Currently, the arrangement for this post will be working from home in the UK. while it may involve some international travel.

At Health Poverty Action we celebrate diversity and promote equality and inclusion amongst all of our staff and everyone we work with.

Thank you for considering working with Health Poverty Action.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we embark on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.

Working closely with the Services Manager, the post holder will provide first class administration support for the Community Services Team in and around Nottingham.

The ideal candidate will need to have a person-centred approach with outstanding organisational skills. The successful candidate will be able to demonstrate a kind, welcoming, responsive approach, with the ability to have active listening skills.

Independent Age is passionate about connecting people, places and services together to combat loneliness. We are looking for community focused individuals with a real desire to make a difference.

The ideal candidate will have experience or knowledge in the following:

• Working with community partners
• Clearly describing a broad range of services available to people who use services
• Dealing with general enquiries either face to face or telephone.
• Signposting to a range of internal or external agencies and services
• Supporting colleagues with events and activities
• Managing electronic diaries
• Microsoft Office
• CRM systems such as Salesforce
• Video calling such as Zoom and Microsoft Teams
• A full driving license would be an advantage

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

This role is home based in Nottingham with potential to become office based in the Nottingham region.

We are passionate about equality, diversity and inclusion and creating an environment where we can ALL be ourselves

Independent Age is committed to safeguarding and this role will require a Standard DBS certificate.

Interview will be held on: Wednesday 2 and Thursday 3 June

To apply, please visit our website to submit a covering letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with a CV.