Office Coordinator Jobs in Belfast

This is a key role with the Social Research Association (SRA), a friendly educational charity and membership body.  As our Training Coordinator, you'll balance planning and organising skills with your people skills, to help our training programme thrive. Providing training is a vital part of our purpose, helping researchers gain the skills and knowledge they need.  We run around 150 training courses a year with our stable of expert trainers. 

You’ll be responsible for planning and organising our annual programme of short courses, working closely with trainers, attendees, the website manager and staff.  Candidates don’t need to know anything about research and a background in training is not essential either, as long as you can offer the skills, experience and dependability to coordinate a large scale programme of activities.

We’re a small and well-run organisation, with a friendly and busy team.

This exciting opportunity has arisen due to retirement of the existing team member, who has agreed to stay on for a considerable handover period.

Who we are

The Social Research Association (SRA) promotes excellence in social research.  It was founded in 1978 and has been a registered educational charity since 2008.

We are a growing organisation, small but ambitious, with a staff team of six providing membership and training (our two main income-generating services) to the UK social research community. Events, publications and guidance are devised by volunteer groups and staff, and a board of trustees ensures governance and oversight.  There are currently over 1500 individual SRA members from across the profession, in government, universities, research agencies, charities, and consultancies. 

Our ambitions are to support the sector to deliver the best research possible by sharing practical expertise, experience, resources and a community in which members of the social research sector can engage with one another. As a driving force in the social research sector, we want to create positive impact however we can. Recently, this has extended to commissioning and sharing insight about diversity and inclusion among researchers, and continuing that work to support greater inclusion amongst research organisations and in how research is conducted.

Summary:

Training Coordinator  - permanent contract

Hours:  full-time, 37 hours per week

Salary:  £26,000 – £30,000 depending on experience

Location:  home based, with occasional visits to London for meetings or events

Holidays:  28 days + 8 public holidays

Reports to:  Operations Manager

Role duties:

Organise training activities

· Plan the future requirement for each course on a rolling basis

· Assess the demand for each course and seek to match availability to this

· Work with our freelance trainers and partners to arrange dates for their courses

· Liaise with the website manager to make each course available for registration

· Write publicity material, including marketing emails

· Represent the SRA’s training programme as the first point of contact for attendees and trainers alike.

· Update and liaise with trainers as course dates approach

· Monitor course registrations and arrange additional publicity as needed

· Generate attendance lists and other course materials

· Maintain key records, follow up any late-payers

· Gather and share feedback on courses for quality improvement purposes

Troubleshoot live courses

· On course days, respond rapidly to queries from trainers and attendees

· Work closely with the person providing tech support to ensure full attendance

PERSON SPECIFICATION

We're committed to creating an inclusive culture where everyone can reach their full potential.  We encourage applications irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate candidates.

Job-related experience and/or lived experience

Essential

· Experience of coordinating the delivery of projects, activities, products or services

· Experience of working in a fast-paced admin environment, with the ability to manage your own workload and balance priorities to meet deadlines

· Able to work flexibly across varied activities

· Experience of building relationships with internal and external stakeholders
 

You must be legally able to work in the UK, with a reliable internet connection at home and a quiet place to work.

Desirable

· Experience of working in the UK charity sector

· Experience of working in a small organisation

· Experience and/or understanding of the social/market research sector

· Experience of content management systems and email marketing software

Skills and abilities

Essential

· Highly organised, detail-focused

· Excellent at maintaining relationships with great interpersonal skills.

· Resourceful and practical with excellent problem solving skills and initiative

· Good communication skills

· Collaborative and adaptable, able to work with a range of individuals

· Good literacy and numeracy

· Competent user of MS Office suite, particularly MS Excel.

Final deadline:  Wednesday 6th December 2023

You'll be asked for:

• your current CV, and
• a covering letter that focuses on answering these questions:

1. Why are you interested in this role?  (Up to 150 words)
2. How do your experience and skills make you a good fit for this role?  Please refer to the person specification. (Up to 500 words)

First interviews will be held by video conference on Weds 13th and Thurs 14th December, and you'll be notified if you have been invited to interview by close of play on Monday 11th.  Final interviews to be held in the week of 8th January.

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

Speakers for Schools believes that by inspiring young people to explore their ambitions (through our external speaker programme), facilitating access to high quality, 3-to-5-day experiences of the world of work, and supporting them to successfully seize employment opportunities, we can make a transformational difference to the lives of young people, their future happiness and prosperity. In doing so, we can help level the playing field into the world of work and support employers to diversify recruitment into the workplace.

This Coordinator role is key to the delivery of the Inspiration programme. Our online talks from our speakers and employer network help young people to realise their ambitions and discover the world of work. This is a new role within the Inspiration Team and will have significant influence on the overall impact and reach of the national programme.

Strategic purpose:

• Inviting employers/speakers to take part in our Industry Spotlight online talks for our network of schools and young people as agreed with the Head of Inspiration
• Securing commitments and driving forward participation as needed for the charity.

Engagement:

• Liaising with Business Development and the wider programmes team to agree timeframes and speakers as part of the programme
• Working with the Broadcast Coordinator to confirm dates/times as part of the online schedule of talks
• Arranging test and briefing calls with our employer network
• Working with our Marcomms team to highlight talks on socials
• Highlighting to our centralised Education Team upcoming career talks

Delivery:

• Hosting the Industry Spotlight online talks and working with Delivery Partners who will be technical support
• Daily updates of records in Salesforce CRM, tracking engagement and ensuring proper data management
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Head of Inspiration
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Assistant Programme Manager.
• Proactively manages stakeholder relationships, preventing or resolving any conflict
• Flexibility and a willingness to collaborate and help with any tasks the team require support for.
• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development
• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency
• Ensure safeguarding best practice is enshrined in all organisational activity.

Requirements

Essential

• Experience of working in social mobility, education, or careers programmes.
• Experience of coordinating stakeholder engagement to support programme outputs.
• Experience of coordinating the delivery of social mobility, education, or careers programmes.
• Excellent organisational skills and ability to learn quickly to ensure smooth delivery process.
• Excellent interpersonal skills and communication skills, with the ability to build and maintain relationships with stakeholders
• Enjoy being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management require support for.
• Excel at organising own workload and enjoy driving work forward independently. Excellent organisational skills, including the ability to work to tight deadlines, manage multiple demands and deliver high quality work
• IT literate and willingness to embrace new IT systems and technologies
• Ability to think strategically and can change operational tactics while still meeting larger objectives.
• Experience of working with educational establishments and familiarity of how schools and colleges operate.
• Results-orientated with a strong focus on achieving targets despite constraints and obstacles
• A proactive attitude with the ability to demonstrate drive, self-motivation and high levels of productivity
• Have a high degree of confidentiality and professional etiquette, whilst upholding the Safeguarding & GDPR frameworks

Desirable

• Experience of using CRM.
• Experience of working with employers to deliver talks/workshops
• Effective account management skills

Speakers for Schools Values

PASSION:  We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY:  We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY:  We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION:  We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• Pension scheme
• 3 voluntary days per year
• Wellbeing programme
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• Perkbox discounts
• £500 a year training allowance

Diversity at our core

Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.

Disability Confident Employer

Speakers for Schools are glad to be Disability Confident Employers. This means that if you have a disability and you meet the minimum criteria for the role you will be invited to interview.

Please note that in certain recruitment situations, such as a high number of applications and seasonal and high-peak times, Speakers for Schools may limit the overall number of interviews offered to both disabled people and non-disabled people.

We usually ask for a CV and covering letter to be submitted as part of the application process. However, we understand that this is not always accessible to everyone, so we welcome video and phone call applications as alternative ways to apply. For additional information or support, please contact us.

How to apply:

Please apply as soon as possible submitting your CV and a one-page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Appointees are subject to a successful DBS check, as contact with young people is likely.

You must have the right to work in the UK to apply.

The closing date for this role is Monday 11 December at 8am

Partnerships Coordinator

London Boroughs Faiths Network/London Plus

London/Home-based

Permanent- Part time, 21 hours per week with flexible working

Salary £31,000 pro rata + Excellent benefits

Are you a self-starter with an entrepreneurial mindset keen to develop your skills within a London-based charity? Would you like to work across multiple partners helping to build London's resilience for disaster and emergency response?

Charity People are delighted to be partnering with the London Boroughs Faiths Network (LBFN) and London Plus to help bring on board a Partnerships Coordinator for the London Resilience Faith and Belief Sector Panel.

When major emergencies and incidents occur in London, a coordinated response between statutory resilience structures, first responders, and the voluntary, faiths and community sector is proven to deliver best for London and Londoners. Experiences during the pandemic reinforced the value of networks of organisations sharing information, intelligence, and pooling expertise.

The London Resilience Faith and Belief Sector Panel (FBSP) is hosted and run by LBFN which facilitates relationships between Faith and Belief communities with those in other sectors. The core focus of LBFN is resilience, emergency and disaster response, community resilience training, acting as the secretariat for the FBSP, and facilitating the London-wide network of local faith forums. The aim is to support organisations and communities to work more effectively together, learn from good practice and identify issues of common concern, such as crime and safety, economic issues, children and young people, migrants and refugees, environmental issues, and equalities.

The Partnerships Coordinator will provide coordination and administrative support to the LBFN Convener to build and run the Faith and Belief Sector Panel, ensuring that it delivers its mission.

Key responsibilities:

• Partnerships: You will connect faith and belief sector partners to ensure the Panel is ready to coordinate the response of the faith and belief sector when an emergency hits London and engage with partners to understand their needs, expertise and identify examples of good practice.
• Communications and Engagement: You will lead the Panel's communications and engagement work with faith and belief groups, statutory bodies and emergency organisations across London to raise awareness of the Panel's work through regular communications and a database, and planning and facilitating meetings and events to share knowledge and ideas.
• Administration: In the case of an emergency, you will provide administration support to the FBSP team by helping with the collection and sharing of insights, setting up meetings and the running communication channels, and contributing to sharing of lessons learned.
• Training Logistics and Support: You will provide administrative and logistical support to the LBFN Convener in organising and delivering a series of training programmes for faith and belief sector groups across London.

The Partnership Coordinator will have experience of working in the voluntary and community sector and/or faiths sector, emergency or crisis response and be skilled in project coordination and administration, including experience of working with a databases and planning meetings. The successful candidate will be confident in communicating with multiple stakeholders and delivering communications with a professional approach. You will be a self-starter with an entrepreneurial mindset to improve processes. You will ideally have experience building and managing relationships with partners and facilitating meetings and training courses. You will be able to work on your own initiative, problem solve and prioritise tasks with minimal supervision. You will display a strong empathy with the values and vision of the partnership, including a commitment to celebrate diversity.

The role is 21 hours a week, and these can be done flexibly, for example across 3 days or spread across the week. You will report to the London Boroughs Faiths Network Convener and be employed by London Plus, London's infrastructure body for the voluntary and community sector. The role is currently home-based, an option to work from an office may be available in the future. The Partnerships Coordinator will be expected to support and attend events in various parts of London, such as training programmes which will be delivered midweek and early evening.

This is a fantastic opportunity to be part of a passionate and dedicated network of colleagues. If you are excited by this opportunity and have the relevant skills and experience to apply, we would be delighted to hear from you.

How to apply:

The application process is CV and Supporting Statement addressing the requirements for the role within the Person Specification. In the first instance, for more information, including the full Job Pack, please send your up-to-date CV to or contact Jen at Charity People for an informal confidential chat about the role. We are reviewing CVs and accepting applications as they come in so please get in touch as soon as possible. Interviews will be held on a rolling basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Please note this role closes for applications at 9am on Friday 5 January 2024.

Abortion Support Network (ASN) is a largely volunteer-run charity that helps people living in European countries which fail to provide abortion care, to access safe abortions in clinics abroad. ASN provides practical information on the least expensive way to arrange travel and abortion, logistical support, money towards the cost of abortion, travel and accommodation. We currently provide this service to people resident in Poland, Malta, Gibraltar, Ireland, Northern Ireland and the Isle of Man and also elsewhere in Europe on a case-by-case basis. ASN is a member of the Abortion Without Borders (AWB) initiative, which is a coalition of organisations providing information, support and funding to people in Poland who need abortions.  

ASN has a small staff team of 5, no office, and a team of 50+ dedicated volunteers. We pride ourselves on providing a critically needed service and solving problems creatively.   

ASN works alongside external partners and grassroot activists in European countries to provide immediate tangible support to people who would otherwise be forced to continue a pregnancy. One of the things our staff and volunteers value about this work is how we make a real difference to people’s lives.   

About ASN’s Helpline 

The Abortion Support Network helpline comprises three volunteer teams:

• the phoner team, who communicate with clients and undertake casework 

• the accommodation team, who research and book travel and accommodation for clients at the request of the phoner team

• the translation team, who provide written translation of client documentation, such as medical documents and letters 

There are currently approximately 40 volunteers across these teams, supported by two members of staff, ASN’s Service Manager and Senior Helpline Coordinator (Phoner Team). The Senior Helpline Coordinator (Accommodation & Translation) will work closely with the other two roles, and will have a particular focus on supporting our accommodation team and our translation team.

A typical helpline shift runs for one week, from Wednesday morning to Tuesday evening. The shift is staffed by a small team of three volunteer phoners, one accommodation volunteer and an on-call duty manager. All helpline work must take place between set hours (currently 9am-8pm on weekdays and 10am-1pm on weekends) but aside from this, volunteers choose the hours they wish to work, giving around one hour a day for the duration of the shift. The translation team undertake written translations (mostly medical documents) as and when required and this work is allocated by the on-call manager.

The role of on-call manager will be shared equally between the two Senior Helpline Coordinators, with the Service Manager providing emergency cover where required. Whilst on-call to the helpline, the Senior Helpline Coordinators provide support to all frontline volunteers on the shift, offering guidance on complex cases where needed, approving client grants and acting as the credit-card holder for payments.

The helpline is contacted by over 1000 people a year; the service is the link between people in difficult circumstances and the funding and information that can help them access a safe and legal abortion. 

Programme Coordinator

We are seeking to appoint an organised and reliable individual as part of a funded programme for schools. This is a great opportunity to be part of a rapidly evolving children’s charity.

This role offers flexible and home working.

Position: Programme Coordinator

Location: Remote/flexible

Salary: £23,000

Hours: Full-time, 37.5 hours per week (flexible)

Duration: Contract, Fixed term 2 year with possible extension 

Benefits: 25 days’ annual leave plus bank holidays and 5% Employer pension contribution, flexible working culture, employee benefits package (Medicash), regular continuing professional development opportunities.

Closing Date:  19th December

Shortlisting will be taking place on a rolling basis and the role may close earlier than advertised if a suitable candidate is found, so apply early to avoid disappointment (can you add to the advert).

About the Role

The main job role is to provide administrative support to the Programme Manager to ensure the smooth running of one or more educational programmes.

You will work closely with the Programme Manager to support the delivery of virtual training to teachers and senior staff at mainstream schools to improve the mental health and wellbeing of children and young people.

The role is crucial to the support of the charity’s programmes. It includes communicating with internal and external stakeholders, providing good customer service, and supporting projects as required, collaborating as part of an established Programmes Team.

Your main responsibilities will include:

• Administrative support
• Customer Service and Engagement
• Team support

About You

We are looking for an individual with excellent communication and organisational skills to help keep things running smoothly. You will enjoy the detail of a job, tidying up loose ends and gets a boost from supporting customers and colleagues. You will have the ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately.

As Programme Coordinator, you will be passionate about access to education for all and committed to providing a high-quality service to the educators looking to improve the mental health and wellbeing of children and young people.

You will have experience and/or knowledge of all or most of the following:

• Providing administrative support
• Good customer service skills, ability to respond professionally and clearly to queries
• Excellent organisation and collaboration skills
• Good written and verbal communication skills
• Experience of using IT packages such as CRM’S, Microsoft office and customer service platforms such as Zendesk.

Where an individual lacks specific experience of working in a particular area, they will be expected to demonstrate their potential to learn and their understanding of the skills needed to be successful.

Ideally you will also have an appreciation and understanding of the impact of social, emotional, mental health and wellbeing upon children and young people.

Applicants are asked to send a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

Shortlisted applicants will be invited to take part in a two round interview process. The first round will consist of competency based questions. Further shortlisting may then take place before a second round interview. All interviews will be held virtually.

This recruitment process will be completed in line with our safeguarding policy and safer recruitment process.

We will take up references and will complete a DBS check before appointment, and any appointment will include a probationary period.

The charity is committed to ensuring that there is no discrimination on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation at any stage of the recruitment process.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

You may also have experience in areas such as Admin, Administration, Administrator, Coordinator, Programme Administrator, Programme Coordinator, Programme Administration, Programme Support, Customer Service, Customer Service Officer, Customer Service Agent, Customer Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the role 

The successful candidate for this role will have day-to-day involvement with local branches, to include developing long-lasting relationships with the volunteer network and encouraging participation in raising awareness throughout the region. 

About you

• To carry out this role successfully you will have a track record of building and maintain relationships, preferably with volunteer groups.
• You will be the first point of contact for our volunteers and work with them as we go through a period of transition. 
• You will have the opportunity to shape processes and procedures in consultation with the Regional Fundraising Manager, Regional Fundraising Officer and Volunteer Development Manager.
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
• Whilst the post is homebased, to be eligible for this role you are required to live within the East Midlands region. 
• To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  
• The role will involve travel around the East Midlands and some travel to SSAFA’s head office in London. It is vital that you hold a full driving licence and are permitted to drive in the UK.
• You will be able to show excellent communication skill by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard.
• It is important that you have experience of planning and managing your own workload, with minimal supervision. 
• Some work at weekends and outside office hours will be required. 
• It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About the team

The fundraising team work remotely and pride themselves in maintaining a close working relationship providing support as and when required. You will be supported by the Regional Fundraising Manager and work closely with volunteers from the SSAFA branches in the East Midlands, the Regional Fundraising Officer for East Midlands and the Volunteer Development Manager. 

About SSAFA  

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.   

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.  

Diversity and Inclusion at SSAFA  

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.  

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. 

About The Role
Closing Date: 1st December
Contract: This is a fixed term contract for 2 years.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
A committed, collaborative team that comprises four highly-skilled disciplines, the Alzheimer’s Society Creative and Brand Engagement team is the home of inspiring creative video, design and copy, strategic impact-focused comms, incredible stories and our strong brand identity.

Now we need a highly proactive, organised and motivated Creative Studio Traffic Co-ordinator to join our talented and busy in-house creative team. There’s never been a better time to come and work with us as we’re at an exciting and pivotal moment at the Society, developing and embedding our new visual identity and strategy to grow our reach. Join us and you’ll play a pivotal role in ensuring our creative team operates effectively, efficiently and delivers consistent high performing creative.

Supporting our Senior Creative Delivery Manager, you’ll have the opportunity to make a real difference. You’ll be developing robust production and delivery processes, supporting scheduling and traffic management, clarifying briefs, prioritising workflow and tracking progress on multiple projects for copy, design and video.

This role is mainly home-based, but you’ll need to get to our London office at least three to four times a month.

Interested? Then apply now with your cv and a cover letter that makes it clear why you’re exactly the person we’re looking for.
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people living with dementia.
 
About you

- You’re a highly organised, proactive and motivated team player who loves planning, scheduling, triaging incoming work, projects and briefs.
- You’re experienced working in a busy environment and not phased when it comes to demanding stakeholders, tight deadlines and a busy inbox
- You’re a good communicator who maintains positive working relationships even when pushing back on work and preventing scope creep.
- You like to see a project through from start to finish, and always know the status of your projects.
- You can collaborate with colleagues and senior leaders, be a point of contact for internal project owners, manage freelancers and take direction from our Senior Creative Delivery Manager.
- You thrive on being organised and have an eye for detail when scoping, planning and allocating work.
- You have a positive can-do attitude and can champion the creative team across the Society.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
 
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Please note:

• This role will be remotely based in not more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury (Unfortunately we won't be considering any applications for people who do not live in the regions listed here). 
• Applicants must have the right to work in the UK, a full drivers licence and access to a vehicle
• Please apply as soon as possible if you are interested in this role - we will be reviewing candidates on a rolling basis.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to a Fundraising Events Coordinators within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Fundraising Events Coordinator will be remotely based, primarily working on the Schools Triathlon programme but also leading one university student partnerships. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 10 events in 2024 and significantly expand the series. Restless Development is also working with five universities who will be taking on the Kilimanjaro and Machu Picchu hikes in 2024. You will be managing one of these accounts, ensuring that the challenge leaders are supported to recruit a team, reach their fundraising targets and ready to take on the challenge of a lifetime! 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

1. Deliver high-quality supporter care, supporting Triathletes and their families to register, fundraise and to prepare for their big day

• Throughout September to February, present assemblies in schools in your and nearby counties to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online;as well as with participating schools through the delivery of assemblies and in comms prior to the event day 
• Use excellent interpersonal skills, to respond to enquiries from parents and guardians on our dedicated Schools Triathlon inbox and mobile phone.
• Be able to adapt your interpersonal and relationship management skills depending on your audience (for example, pupils, parents, school contacts, corporate sponsors, and suppliers)
• Utilise our database and Excel to track and monitor fundraising activities: 
  • identify our top fundraisers to celebrate through socials and other planned activities,
  • identify our zero-pound fundraisers and with the wider team inspire them to raise funds for youth power,
• Manage offline donations at the Triathlon days and website donations to ensure that fundraising targets are met. 

2. Manage the Schools Triathlons communications; including the website, social media channels, email marketing and event day content collection 

• Develop a social media plan to engage Triathlon parents and schools and grow our following, including sharing stories from Restless Development’s programmes. 
• Manage our Triathlon social media pages throughout the year; Instagram, Facebook, Twitter, LinkedIn and YouTube. 
• Innovate and explore appropriate new content and platforms to engage our audience. 
• Lead on the marketing of our Triathlons for future growth by working with our Communications team and external videographers and photographers.
• Manage the design of the triathlete certificates, medals, and merchandise. 
• Develop an event day Restless Development stand and materials to engage families and raise the profile of Restless Development.
• Manage our schools triathlon webpage and update regularly throughout the year.
• Develop an email marketing campaign for the parents/ guardians of the Schools Triathlon participants. 
• Manage the event day content collection for each Schools Triathlon event and create content for local newspapers, host schools and websites 
• Develop a media list and share a press release with each promptly after each event
• Work with our Head of Sponsorship to ensure that our Triathlon sponsors are included in our external communications.

2. Lead on a university challenge partnership 

• Manage one university account we have secured for Mount Kilimanjaro or Machu Picchu in 2024. This includes pitching to confirm RAGs, recruitment to get students to join a hike and fundraising support calls to all participants so that they reach their fundraising targets and deadlines.
• Work with our Tanzania Hub to offer extras for those hiking Mount Kilimanjaro and may want to visit our Restless Development office and meet young leaders we work with.
• Support Challenge Leaders through in-person events and calls to ensure that they have a complete team and feel prepared to undertake their challenge.
• Liaise with a third company party who we have a partnership with and will be delivering the hikes.
• Offer other hikes/treks to corporates and individuals if appropriate.

3. Other 

• Must attend the Schools Triathlons on Sundays from 21 April to 19 May, and other occasional evening and weekend work, for which time off in lieu will be given
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Log relevant information onto Restless Development’s database, CiviCRM and use CiviCRM to strategically manage workload and report on KPIs every month.
• Undertake any other duties as requested by the Head of Philanthropy and Partnerships to support the Fundraising Teams joint mission.
• Ad hoc - evening and weekend work with partners or for the wider team, including meetings and events (time in lieu will be given).

Job title: Fundraising Events Coordinator

Location: This role will be remotely based in no more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury.

Salary: £30,893 per annum

Preferred start date: as soon as possible ( December).

Length of contract: Permanent

Reports to: Fundraising Event Manager

Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and university/school meetings. Occasional evening and weekend work for Schools Triathlon events in April-May and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check. 

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Supports managers to embed a values led culture within their team. Uses values to guide decision making and group actions.
• Is driven to generate ideas which continually improve ways of working, involving others in problem solving. Adapts style to cope with and support others through change.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Strives for continual improvement against individual goals, seeking opportunities to maximise their contribution to team priorities. Supports others to deliver quality and improve their work. Takes ownership for ensuring value-for-money in the areas for which they take partial ownership.
• With guidance, takes ownership for programme elements and/or internal processes.  Considers underlying issues and Restless Values when making operational decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Confidently leads programme elements and/or internal processes. Will typically manage one or more junior staff members and is seen as a leader amongst their peers.
• Regularly seeks feedback and evaluates own performance, creating opportunities for personal development. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

• Confidently adapts their communication style to suit their audience. Is able to influence others to build shared understanding.
• Seeks opportunities to collaboratively deliver quality against team goals by building strong relationships with colleagues from across the organisation. Works with external partners to maximise mutual benefits.

Skills and experience

Essential

• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to work to deadlines and balance multiple priorities
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development
• Interest in/ experience planning/delivering events 
• Strong written communication skills
• Ability to manage high performing relationships with multiple stakeholders

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

This is a fixed term position from January 2024 until the end of August 2024.

Please note the closing date for this role is 10pm on Tuesday 5th December 2023.

--

The Organisation

ImpactEd Evaluation (part of ImpactEd Group) is an award-winning social enterprise that exists to help evaluate, understand and improve impact in education. In our education system, we invest huge amounts of time, money and energy in different programmes and interventions to improve outcomes for pupils. Yet far too often, we don’t know what is working – and what isn’t. We address this evaluation deficit, helping organisations and schools to better understand what is working to make a difference to the lives of young people. We do this through a combination of hands-on partnership, training and consultancy, and our digital platform which makes monitoring and evaluation quicker, easier and more effective.

Since being founded in 2017, we have grown rapidly. In 2018, we won the Teach First Innovation Award; in 2019, our work was profiled by the Department for Education; and in 2020, we published the largest pupil-facing piece of research into the impact of lockdown, winning the Fair Education Alliance Scaling Award in the same year. Since then, we have expanded to reach over 1000 schools, 80 education organisations and more than 250,000 young people annually. We are a skilled team of over 30 people, supported by a Board with a track record of social impact and educational development.

This year we have expanded to create the ImpactEd Group, which supports purpose driven organisations to make better decisions using high quality evidence. Our strategy is currently being updated to this effect. As a social enterprise moving towards employee ownership, our commitment across all parts of the Group is to empower our partners to make better decisions on behalf of their beneficiaries and empower our team to make decisions on behalf of the organisation.

The Opportunity

We work with both schools and education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work with impact partners focuses on helping these organisations to develop their impact evaluation methods and deliver evaluations. We divide this work into four different strands: evaluation design, capacity building workshops, use of our School Impact Platform and external evaluations.  This role revolves around the implementation of the School Impact Platform in particular and focuses on some large-scale projects commencing shortly.

We are looking for a candidate who can lead on school onboarding and engagement. This means they have to have knowledge of the school context and how schools work internally as well as be comfortable communicating with different stakeholders in schools. In particular, you would be supporting schools as they are being onboarded onto the platform (meaning setting up their accounts and data collection tools) and follow up with them regularly to ensure good quality data collection is happening. You would work closely with our Impact Partnerships Officer, who will lead on the project, and our platform lead, who will provide support from a technical and product development side. You would need to be strong in written communication and enjoy engaging with schools and answering their queries.

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Understanding of the UK education system including understanding of school data, roles and terminology

• Experience of working within an administrative and/or customer service role.

• High IT literacy (ability to learn how to use new systems quickly)

• Track record of effective process and project management.

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our associated commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor for every staff member, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support

Diversity and inclusion at ImpactEd Group

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in

• Providing a positive experience of work as part of an inclusive culture led by our organisational values

• Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor

What to expect from the recruitment process:

• All applications are anonymised until the point of interview

• We use a recruitment system, Applied, which debiases the recruitment process

• We implement a standardised interview template and competencies matrix.

To Apply

To apply, you will be asked to submit your CV and answer 3 work-based scenario questions and 1 motivation question. 

Applications close at 10pm on Tuesday 5th December 2023. Interviews will take place on 12th and 13th December.

Would you like to make a real impact on the lives of people with breast cancer? Are you passionate about ensuring that people with breast cancer receive the emotional, social and practical support and information that they need? If so, you could be the coordinator that we are looking for to join our busy team and help us reach more people through our award-winning services. We are recruiting a permanent post. 

The role

You will be responsible for the organisation and delivery of our face-to-face and online services for people with primary breast cancer, including coordinating service events, recruiting, training, and working with moving forward facilitators and moving forward volunteers.

A key part of the role involves developing and maintaining relationships with healthcare professionals and other external stakeholders to promote our services and increase reach and uptake in the north and east of Scotland (Highlands, Western Isles, Orkney, Shetland, Grampian, Tayside and Fife). 

About you

Do you thrive on challenge? Can you demonstrate a passion for supporting people with breast cancer?

You must have experience of developing and delivering information, health or other support services and have knowledge of UK healthcare systems. Your excellent verbal and written communication skills help you manage successful relationships with a range of different stakeholders, often remotely. You are organised and have excellent time management skills. You use your initiative and prioritise your workload.

Working as part of a busy established team across different geographical sites can be challenging. You will need to be a supportive and resilient colleague, potentially supporting services outside of your team’s geographical location.

Flexibility to travel and work outside normal office hours, with occasional overnight stays is required.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role involves travel across Scotland. It can either be home based or office based at our Glasgow office if within reasonable commuting distance.

In line with our hybrid working model, if based at our Glasgow office, you will be required to attend the office for a minimum of 2 days per week, subject to the roles travel requirements.

When applying

We hope you choose to apply for this role. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. The shortlisting process looks for people who meet or come close to meeting all criteria listed.

If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 9:00 am, 4th December 2023

Interview date Thursday 14th December 2023 via Teams

Support Network Coordinator (Midlands and SW)

25hrs per week (0.67 full time equivalent)

Home-based flexible working with travel

Purpose:

Are you adept at bringing people together, inspiring positive action, and passionate about making a difference to people affected by pulmonary fibrosis (PF)? In this vital role you will network, listen and learn, connect and facilitate across your region; bringing people and resources together to drive change. Your work will strengthen a vital network of support to really improve the lives of people affected by PF across the SW and Midlands.

Key stakeholders: Families living with pulmonary fibrosis (PF) Health and care professionals and bodies, APF staff and volunteers Organisers and other members involved in running support groups.

Reporting to: Regional partnerships manager

You will:

1. Extend our reach to the widest range of people with PF and family in the region

• Build mutually supportive partnerships with healthcare professionals and support groups, nurturing systematic referrals to APF wherever possible
• Coordinate outreach to priority clinics and groups with the support of volunteers, especially to those most in need or underserved groups
• Plan and deliver or support regional events to bring stakeholders together, hear the voices of people affected by PF, raise awareness, educate and reach new people, in partnership with colleagues
• Ensure a regular flow of news, stories and images, and that APF information about your region is up-to-date and accurate, including on the APF database, website, magazine and social media, so that more people know about support available

2. Build relationships and networks to work in partnership with and nurture a thriving, comprehensive PF support group network in the region so that everyone affected by PF in the regions has access to high quality support

• Work to address gaps in provision by bringing people together to set up new groups (often healthcare professionals and/or people affected by PF)
• Work to develop and improve support groups through supporting their planning, sharing good practice and nurturing peer support between groups
• Identify potential volunteers and support them to learn about and take up opportunities within APF and support groups

3. Build relationships and networks to work in partnership with key health and care professionals and bodies in the region to enable people affected by PF to access the best possible care and support from the NHS, APF and other relevant providers

• Work to address priority gaps/challenges in provision through influencing at a local/regional level on priority issues in partnership with the Policy and Public Affairs lead, Services leaders, and support groups. Sharing good practice, policy, evidence and being driven by the voices of people affected by PF.

4. Help join the dots between the regions and nationally organised functions of APF for maximum impact on the lives of people affected by PF:

• Use your relationships and networks to understand the key issues for people with PF in the region, sharing this insight to inform the wider work of APF to make it as relevant as possible (information, education, policy and campaigns, volunteering development, communications and research)
• Use resources and partnerships within (and beyond) APF to help address priority needs in the regions, for example to guide and resource support groups, regional campaigns around access to healthcare, education, information, volunteering support, research.
• Support the overall success of our work for example by contributing to planning and strategy development, funding applications, supporting fundraising, monitoring and evaluating APF’s work in your region and ensuring work is on target and on budget

Person Specification

Essential criteria

1. Excellent people skills: able to build rapport, coach and influence 1-2-1 and in groups
2. Able to connect with a wide range of people from a wide range of backgrounds
3. Passionate about tackling health inequality
4. Adept at building strong partnerships and networks (particularly with NHS)
5. Experience of support groups and/or working with volunteers (ideally in a health context)
6. Collaborative in your work with colleagues and partners, able to bring people along with you to achieve your aims and support theirs
7. A highly effective communicator both orally and in writing
8. Excellent facilitation and presentation skills, working with groups and speaking in public to motivate and inspire others
9. An understanding of the many challenges facing patients and carers living with pulmonary fibrosis (personal experience of PF is very helpful but not essential)
10. Confident IT skills for a modern digital workplace, remote working and databases
11. Highly organised in your work, able to plan and manage a range of priorities and drive your own workload
12. Able to work flexibly; can drive and regularly travel across your region, and occasionally elsewhere in the UK, including occasional weekends and evenings
13. Willingness to learn and to use support to manage the challenges of working with people going through very difficult times in their lives

Highly desirable criteria

    14. Experience of co-creation and/or building/supporting networks

    15. An understanding of data protection, safeguarding and fundraising standards

Diversity

Action for Pulmonary Fibrosis strives to be an organisation of equity and inclusion. Pulmonary Fibrosis does not discriminate. Our team should reflect the diverse communities we exist to support. We warmly welcome applications from all candidates irrespective of age, disability, race (including colour, nationality, ethnic or national origin), sex, pregnancy or maternity, gender reassignment, sexual orientation, religion or belief, or marital or civil partnership status.

Terms of Appointment

Contract: Permanent, part-time, 25 hours per week (0.67 full-time equivalent)

Salary Band: £31,000 to £35,000 for full-time equivalent (depending on experience)

Pension: Automatic enrolment to workplace pension, where APF contributes 3%, unless already an active member of a qualifying workplace pension.

Holiday: 25 days per holiday year plus bank holidays and additional discretionary days for the Christmas/New Year break (increases with length of service at 3 and 5 years). Salary sacrifice to buy or sell annual leave. All pro-rated

Location: Remote within Midlands & SW area (laptop provided), with extensive travel across the region and quarterly travel to head office in Peterborough, plus potential occasional travel elsewhere for conferences etc. Hybrid working options available.

Hours: Normal hours are 9.00am to 5.30pm with flexibility to maintain a good work/life balance.

Other benefits:

• Flexible hours
• Option to take ‘time off in lieu’ for extra hours worked.
• Discounted gym membership
• Free membership of our Employee Assistance Package
• Individual training budget

Probationary and notice of termination periods: You will have an initial six-month probationary period during which notice is 1 week on both sides and then extending to two months thereafter.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East Midlands region, which includes:

• Derbyshire
• Leicestershire
• Lincolnshire
• Northamptonshire
• Nottinghamshire
• Rutland

There will be occasional travel around the East Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the East Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East Midlands would be valuable.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Purpose

As we celebrate our 35-year anniversary, there has never been a better time to join our dynamic, friendly team working to further global health. As the HR and Operations Coordinator, you will work as part of the Finance and Operations team.

The HR & Operations Coordinator takes responsibility for all aspects of the administration for the charity, including supporting HR, Operations, and IT (with outsourced support) processes. This post plays a key role in ensuring the efficient management and upkeep of the charity’s office. It is a very exciting time of growth for the charity which will see an increase in staff resources.

Main responsibilities                                                                 

Human Resources

1. To be the first point of contact advising managers and staff including secondees on all general HR operational enquiries in adherence to THET’s policies and procedures, legislation and best practice.
2. Supporting Senior Management on complex disciplinary, grievance, capability cases.
3. Coordinating recruitment campaigns and supporting the team in implementing the 2024 recruitment plans.
4. To support the learning and development function and needs arising from the appraisals process including the administration and co-ordination of internal training programmes.
5. To ensure HR Records are up to date, accurate and compliant with legislation including administration of the online system to record absence (sickness, holiday TOIL).
6. Provide departmental reports to the Senior Management Team when required.
7. Provide the monthly payroll data and liaise with the external payroll service provider to provide the smooth running of the monthly payroll.
8. To promote equality of opportunity in relation to the duties of the post.
9. Supporting the programmes team with compliance in Country Offices.

Information Technology

1. To support the HR & Operations Manager in the on-going development of THET’s IT systems.
2. To support IT function and security of THET’s electronic records.
3. To act as the main point of contact for the outsourced supplier.

Administration and Facilities

1. To provide general administrative support to the HR & Operations Manager ensuring the smooth running of the organisation.
2. To coordinate the recruitment and onboarding plans and delivery for new staff,
3. To coordinate ongoing HR contract administration and changes.
4. To facilitate the purchasing of staff IT and other work equipment in line with budget.
5. To coordinate the monthly payroll communication and approvals
6. To arrange and service internal and external office meetings.
7. To be the first point of contact with shared working space (office) provider and ensure facilities are currently accessed and utilised.
8. Assist the HR & Operations Manager in resource planning for additional capacity for THET projects
9. To be the main contact for Health & Safety for the UK office, developing and implementing the health and safety policy and ensuring that staff comply with this.
10. Together with the HR & Operations Manager, ensure that THET has appropriate insurance cover.
11. To undertake any other duties that may reasonably be requested by the SMT commensurate with experience and THET requirements.

If this opportunity appeals to you, then please do apply by sending your CV and a cover letter through the application link by midnight on Tuesday, 5th December 2023. If you have any questions or you would like an informal chat about the role, please contact Justine Nola.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK