At this crucial time of company growth Access All Areas is looking to recruit an experienced and diligent organiser to support the running of the company, working alongside the Executive Director and Finance Officer. This varied role will include management of company operations and administration, manage the planning and delivery of our award-winning professional arts programmes including our new ACE funded Transforming Leadership programme.

Hours: 36 hours per week. Normally 10am-6pm, Monday - Friday. Occasional weekend and evening work required.

To apply: Please download the recruitment pack, application form and equal opportunities monitoring report from our website. Please send your completed forms as PDFs.

Application Deadline: Wednesday, 13 November, 5:00 pm

Interviews: Will be held on Friday, 22 November at Bradbury Studios (E2 8DY)

Operations Manager
Stratford, East London (office/field based)

Are you an incredible, passionate and enthusiastic professional with a background of working with young people in challenging situations? Could you be the key driver of change and the person that turns lives around for the better? If so, you could be the Operations Manager we are looking for.

About Us

Grit is a leading youth sector organisation that enables young people and adults to flourish and supports them to change how they think and radically alter their life outcomes.

We’re now looking for an Operations Manager to join our team and create extraordinary results for our charity. This is a permanent, full time post which will include travel in and some travel outside of London.

Your Rewards

- Salary of up to £34,000 DOE
- Pension scheme (up to 7%)
- 25 days’ holiday + Bank Holidays

This role is a rare and insightful opportunity to have a real and genuine impact on the lives of young people and adults in East London and help to put them on the right track to happy, healthy lives.

We believe that everyone can belong and can contribute and we’ve spent 25 years providing opportunities for people to break through limitations, radically alter their outcomes and lead flourishing lives.

Our Operations Team are the people who make the projects happen. They’ve got skills gained from industry, teaching and even spoken word poetry and they work up and down the country to bring about change and make a real difference.

So, if you are ready to create change, alter lives and bring about positive outcomes, this is the role you’ve been waiting for.

Your Role

As our Operations Manager, you’ll be leading a programme in East London and other programmes (these could be outside London).

Specifically, you’ll be building relationships with partner organisations, stakeholders, project teams and colleagues, as well as local agencies, volunteer groups and community residents.

You’ll be creating momentum and excitement around community transformations and highlighting the benefits of project participation and what it can mean to both individuals and their communities.

Your role will also involve:

- Building and maintaining a network of influential relationships in East London and the South of England
- Tracking project plans and progress and reporting on the delivery areas
- Creating additional networks that can support other activities including fundraising
- Monitoring and supporting the coaching of volunteers and young people
- Supporting volunteers to fulfil their roles as mentors for young people
- Organising and managing training events

About You

To be considered as the Operations Manager, you will need:

- Experience of working with young people in challenging situations
- Experience and/or knowledge of working in the voluntary sector within a leadership capacity
- The ability to identify and progress new business opportunities
- Strong communication and organisational skills
- A good level of IT proficiency, especially with Microsoft Office
- A full, valid driving licence and access to your own vehicle

Other organisations may call this role Project Manager, Youth Project Manager, Young People Project Manager, Community Project Manager, Programme Manager, Project Operations Manager, or Charity Project Manager.

Webrecruit and Grit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are the Operations Manager we’ve been waiting for, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Title: Operation Manager

Contract: Fixed Term – 2 years

Hours: Full time- 35 hours a week

Location: Manchester

We are looking for an Operations Manager to join our Greater Manchester management team to lead a ground-breaking new initiative which will see The Prince’s Trust work in partnership with employers to address issues facing youth unemployment by improving productivity gains of a young, resilient and diverse local workforce.

Our Operations Manager will play a key role in delivering one of the largest and impactful initiatives in the Prince’s Trust history. Through Future Workforce Fund, business and government are co-investing £14 million into young people from Greater Manchester to give them the confidence and skills to become more prosperous citizens and part of a growing and inclusive economy. Future Workforce Fund will act as a catalyst for change, by encouraging businesses to proactively shape and invest in the programmes and interventions that help to counteract these concerns. The programme will provide a unique opportunity to put employability skills and employers at the centre of each young person’s journey.

Future Workforce Fund will focus on three key strategic themes:

• Live: Developing the personal and social skills of young people
• Learn: Raising aspirations and fulfilling educational potential
• Earn: Equipping young people with skills for work and access to jobs

Recognising young people require different types of support and needing the programme to offer a broad range of tiered interventions to different groups of young people, an approach of test and learn and embracing innovation will be championed. There is a huge opportunity for transformation and leaving a legacy of delivery as part of this programme.

In order to significantly increase the amount of young people who engage with The Prince’s Trust and its partners in Greater Manchester we will run a co-branded, co-designed permanent marketing campaign that utilised digital, out of home and other forms of media.

This position will be based out of our brand-new Centre in the heart of Manchester. This flagship facility will have a transformational impact on our work in Greater Manchester; allowing us to be more accessible, more flexible, and more relevant for young people across the region.

To learn more about the role please visit our website.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to to download a copy of the Prince’s Trust Behavioural Framework from our website.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

We are seeking a well-organised, IT literate and confident individual with initiative to take responsibility for overseeing the administration of our membership services and all aspects of day-to-day office management. This is a varied role and an opportunity to join our growing team at an exciting time in our development. 

This is a diverse role, where no two days are the same. You will be involved in speaking with our members, NHS clinicians and others affected by genetic haemochromatosis by telephone and assisting people with membership queries via our website and through email. This role is involved in delivering 4-6 patient events each year (weekdays, Saturdays), for which time off in lieu and expenses will be provided.This role may include other activities as reasonably required. This post will report directly to the Chief Executive.

Key responsibilities 

• Managing our membership database and promptly handling members’ queries regarding their membership
• Overseeing the delivery of our membership services including preparing and despatching membership packs
• Providing membership reports to key stakeholders, including management and our Board of Trustees
• Preparing and despatching our awareness packs for clinicians and other stakeholders
• Operating our online shop and despatching ecommerce orders promptly
• Providing minute-taking services to our Board of Trustees and All-Party Parliamentary Group at Westminster (8 times per year)
• Telephone answering during office hours
• Handling our incoming and outgoing post
• Providing administrative support for our conferences and events (4-6 per year, weekdays, Saturdays)
• Providing rostering support to our helpline volunteers

Qualifications, competencies and experience – essential (E) and desirable (D)

Experience

• Experience of working in a similar office administrative role (minimum of three years’ experience), preferably in the not-for-profit sector (E)
• Experience with software packages, including Microsoft Office especially Word, Excel, Outlook, Sharepoint and Powerpoint (E)
• Experience of recruiting and managing a small team of colleagues (D)
• Familiarity with cloud-based book-keeping/accounting software (D)
• Familiarity with community fundraising techniques (D)
• Familiarity with volunteer management (D)
• Familiarity with community fundraising techniques (D)

Qualifications

• Educated to GCSE level (or equivalent) (E)
• Educated to A level (or equivalent) (D)
• Full UK driving license and car owner (E)

Skills and attitudes

• Excellent organisational skills and the ability to plan own time and consistently deliver work to deadlines
• Self motivated with a “can-do” attitude, able to work on own initiative
• Strong interpersonal skills, friendly and professional manner with a pleasant and helpful attitude
• Attention to detail, conscientious and reliable
• Good command of written and spoken English
• Flexible and adaptable with a willingness to identify and implement improvements in our services for the benefit of our members
• Excellent telephone manner
• Sensitivity to people affected by disability or health issues
• Commitment to our core values and purpose

Benefits

• Stakeholder pension
• Holiday entitlement : 22 days per annum (rising 1 day per year worked to a maximum of 25 days per year)  plus bank holidays (pro-rata)
• We also provide an additional paid leave Christmas holiday entitlement, when our office is closed over the Christmas/New Year holiday period
• Free on-site parking
• Flexible working/time-off-in-lieu scheme (after 3 month qualifying period)

Clore Social Leadership supports and develops social leaders so that they can transform their communities, organisations and the world around them. We help make social change happen by investing in people and enabling them to become resilient, connected and collaborative leaders with the right capabilities to tackle today’s social challenges.

Job purpose
As Digital Manager, you will lead on digital development at  Clore Social Leadership, supporting us to become an agile, user-centred organisation  on the cutting edge of leadership development. You will manage and support a number of projects using  digital technology to innovate and scale leadership development solutions across the social sector.

This is an exciting time for Clore Social Leadership. We have spent the last four years developing, testing and implementing new programmes and resources for social leaders, and we are aiming to engage leaders on a massive scale. This role will play a critical role in the future of the organisation, and we are looking for someone with the right balance of creativity and know-how to take Clore Social forward and strengthen our digital capabilities.

As Digital Manager, you will be responsible for the development of new digital products that can help transform social leaders and their organisations. You’ll also  be involved in improving office automation (CRM), database management, development of a platform for online communities and the continuing development of online learning programmes. And you will play a key role in  the implementation and development of the digital and technological tools for the teams within Clore Social.

Main responsibilities

Developing a digital culture:

• Working with senior leaders across the organisation to integrate a digital-first approach to deliver business objectives.
• Encourage digital  innovation and model an agile approach to product and service design and development.
• Lead and manage digital projects and products ensuring delivery on time and budget.

Internal Systems and processes: 

• Have the overarching responsibility of the CRM and deliver continuous improvement and further development to meet key business goals. 
• Work closely with all teams to develop their CRM capability.
• Develop new systems and processes to ensure Clore’s processes are streamlined and automated. 

Membership Platform:

• Work with the Engagement team to build a multifunctional, membership platform to connect a large community of Clore members, enabling them to interact with Clore and one another.

Online learning and digital product development:

• Understand the learning needs of leaders in the social sector, translating them into new digital programmes and products.
• Identify existing successful  learning products and adapt them to the needs of our learners.
• Lead on upgrading our existing programmes to integrate digital leadership skills.
• Use audience insight and analytics to continuously improve the user experience of our existing programmes.
• Document and improve systems and processes to streamline and automate programme management. 

General:

• Take direction on priorities from the line manager, which may vary from time to time.
• Bring in expertise  from time to time, managing consultants and work involving other individuals and teams.
• Adhere to organisational policies including equal opportunities and code of conduct.
• Keep professional knowledge and expertise up to date.
• Thrive while making things happen in a digital world.

Skills & Experiences (E = Essential & D = Desirable)

• Experience working with online learning platforms, collaboration tools, membership platforms and online communities (E) 
• Experience of CRM and other marketing automation tools (E)
• Experience managing external agency relationships (E)
• Experience with user-centred design methodologies to develop products and services (E)
• Experience of leading and supporting project teams with a diverse range of skills and levels (E)
• Demonstrable experience of engaging with users, turning user insight into real actions and solutions (E)
• Experience using data collection methods such as user interviews, observations, experiments, A/B testing, surveys and analytics (E)
• Experience managing websites and understand how to bring stories to life online, using your knowledge of user experience to create inspiring user journeys (D)
• Ability to visualize your ideas and insights (D)
• Is comfortable with ambiguity and uncertainty (D)
• Experience of team building and taking teams with you on the journey of transformation (D)

Personal Qualities 

• Focused: Analytical thinker with the ability to troubleshoot and resolve issues.  Strong attention to detail. 
• Creative: Proven ability to think creatively to create great user experiences. 
• Curious: Life long learner, actively engages in personal and professional development. 
• Courageous: Able to challenge the status quo to seek continuous improvement & innovative solutions;
• Passionate: Passion and enthusiasm for the use of digital, design and technology and its power in catalysing social change. 
• Flexible: Ability to multitask, work at speed and be flexible while driving results
• Resilient: Wanting to work in a fast-paced changing organisation 

Reporting relationships

The postholder will report to the Chief Executive but will be managed on specific projects by other senior leaders in the team.  The postholder will be working closely with all teams (eg. Programmes, Operations, Marketing and Engagement) at Clore Social Leadership.

Application Process

Hit Apply Now button and attach a covering letter and CV. Your covering letter should explain why you would be interested in working at Clore Social Leadership and how any previous experience would help to make you a suitable candidate for this role. No applications will be considered without a covering letter.

• Application deadline: Sunday, November 10th at midnight
• First Round interviews: Tuesday, November 12th (afternoon)
• Second Round interviews: Friday, November 15th 

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for a dynamic and experienced Operations Manager to join our team during an exciting and transformative period. 

Operations Manager, UK for UNHCR

Location: Central London

Office hours: Monday – Friday; 9am – 5pm

Terms: Fixed term position with possible extension, competitive salary

Reports to: Operations Director

Key relationships: Operations Director, Board of Trustees, staff across all teams, external suppliers and contractors

UK for UNHCR

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection. If you would like to join our team and support the refugee cause, please apply below.

Job Description

This role offers an opportunity to join our team during an exciting and transformative period. We are a new charity but with seasoned, experienced high-achieving fundraisers whose dedication to the cause will enable us to grow.

Working closely with the Operations Director, you will lead the key operational activities that underpin the growth and success of the charity. This will include supporting the Board of Trustees with important policy and strategic decisions, as well as developing and implementing the charity's processes and procedures. You will also be involved in recruiting key members of staff and helping to promote a company culture that encourages morale and performance.

Prior experience in an operations, management or a leadership position is required. See below for further detail on the main duties involved in the role, key skills required and objectives of the charity.

Main Duties

1. Work closely with the Operations Director to develop, implement and review operational policies and procedures.
2. Assist the Operations Director and the Board of Trustees with the operational aspects of the transfer of staff from the UN Refugee Agency to the charity, as well the recruitment of new staff.
3. Help promote a company culture that encourages top performance and high morale.
4. Oversee budgeting, reporting, planning, and auditing, as well as the implementation of key operational tasks, including those related to insurance, procurement and third-party services, staff training, payment processing, payroll and expenses.
5. Work with the Board of Trustees to determine values and mission, and plan for short and long-term goals.
6. Support communication between the Trustees, senior management team and charity staff.
7. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
8. Identify and address problems and opportunities for the charity.
9. Build alliances and partnerships with other organisations.

Required Skills/Experience

• Experience in management, operations and leadership.
• Knowledge and experience of the UK third sector.
• Experience in and deep understanding of planning, financial management and budgeting.
• Excellent communication and problem-solving skills.
• Self-starter - willing to take initiative and work autonomously.
• Passion and commitment regarding support for refugees, asylum seekers, internally displaced people and Stateless Persons.

Desirable Skills/Experience

• Experience setting up a charity.
• Previous experience of working for or with a UN agency.
• Good knowledge of local organisations and networks.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

About Age Concern Colchester & North East Essex

Age Concern Colchester & North East Essex is a charitable organisation that looks after the welfare of individuals of 60 years+ to support making life better in later years. Key ways that we do this are: -

- To provide support in identifying benefit applications and support in completion - £1.3m per year in benefits delivered
- A befriending service matching individuals with the needs of the older generation - we have 60+ people befriended
- Developing Volunteering in the Charity and to benefit our Community
- Connecting people in later years through The Veranda / HILL Project with clubs, activities and interest groups

The charity has gone through significant growth over the last couple of years and is now an independent charity but reaches people across Colchester and North East Essex. The Advice Service Manager coaches and develops a team of staff and volunteers across the patch with offices currently in Colchester and Clacton.

What do we offer?

Age Concern is a friendly and enjoyable place to work. We work hard but also enjoy some downtime together. Due to the nature of our work this is essential because we all have tougher days and need to be there to work through these days when they happen. Managing a busy Advice Service is enjoyable but also a challenging role.

The organisation is growing from one site to multiple sites and we are developing the work of the charity extensively across North East Essex. It is an exciting time to be a part of what we are doing and this opportunity is about genuinely making a big difference to people. The team have great pride in what they do, who we help and how we transform lives.

We do offer excellent coaching and support from both colleagues and the senior team. The team are long-term established in Colchester and in Clacton are through initial training and now developing the work at a good pace due to the demand locally.

There is potential for career development and also the leadership team is dynamic and we enjoy exploring new ideas and ways to do things to grow the charity. There will be full autonomy to develop the work of the Advice Service in line with full P & L responsibility.

What are we looking for?

Advice Service

- Manage, lead, develop, recruit, train, coach, support and inspire a successful advice team
- Develop partnerships with key organisations and partnership to ensure the right people are managing cases in the market and accountable for delivery
- Monitor and review team activity providing knowledge of advice instilling confidence in the team
- Monitor income and expenditure with P & L responsibility for the unit
- Model excellence for the team, volunteers and those we work with
- Develop our reporting facility / compliance review through Salesforce for Charities with our Salesforce Developer
- Work closely with the CEO to develop the strategic plan, and manage accreditation
- Ensure information is maintained on systems so funding reports can be generated as required
- Deliver a personal caseload and manage the teams priorities to ensure timely delivery of casework
- Alongside the CEO develop our story, case studies and suitable grants for core funding and development of the service

Your Qualities

- You will need to be outgoing, confident and able to juggle a range of priorities well
- The amount of work on Word, Computer Systems and general admin is heavy so proficiency is essential
- We are looking for an inspirational leader who is keen to develop capability within the team
- Able to understand the confidential nature of our work and put in place relevant safeguarding procedures
- You will have a genuine desire to make a difference to people in very challenging personal circumstances

Practical Considerations

- All our team and volunteers go through the DBS process and thorough vetting (no costs)
- The role involves a balance of work on a PC and travel across North East Essex
- You will need to have a car, licence and before joining business class insurance.
- Often we deal with people who are upset and distressed. We need an individual who is a calming influence on others and can keep a cool head, think logically and be prepared to find support before jumping to a resolution

The role is 37.5 hours a week from 9am-5pm Mon - Fri although some flexibility may be required to support outside of regular hours. There is current funding for a 1-year Fixed-Term Contract with an extension available from the funder for the longer term based on results.

Finally, team is really important to us. You will be pivotal to developing a positive culture in the advice unit for those we serve, other charities and the wider team as we grow. If you like a new challenge and are a good fit for the above apply today to join us on our mission at Age Concern Colchester & North East Essex to make life better in later years.

Facilities Contract Manager
Hyde Park, London

About Us

Created in March 2017, The Royal Parks is a charity that supports and manages 5,000 acres of historic parkland across London. Millions of Londoners and tourists visit our beautiful sites, which offer unparalleled opportunities for enjoyment, exploration and healthy living in the heart of the capital.

We look after eight of London’s largest open spaces; Hyde Park, The Green, Richmond, Greenwich, St James’s, Bushy and The Regent’s Parks, and Kensington Gardens. We also manage other important open spaces in the capital including Brompton Cemetery, Victoria Tower Gardens, Canning Green and Poet’s Corner.

We’re now looking for a Facilities Contract Manager to join us and support effective facilities management across the Royal Parks.

Your Rewards

- Salary of up to £40,000 per annum DOE
- Pension scheme
- 26 days' holiday per annum plus public holidays
- Beautiful offices in the Old Police House in Hyde Park

This is the ideal role for a qualified planning and forward maintenance professional with great contractor management experience to put their extensive skills and experience to the best use possible supporting some of London’s best loved and most iconic spaces.

From incredible historic buildings, status and memorials, to the pathways and public facilities across all 5,000 acres, you’ll be playing a vital role in making sure every aspect of our parkland is well maintained, fit for use and continues to be an asset to London and Londoners.

Our teams are passionate, dedicated and driven to deliver only the best resources and facilities, so if you think you would fit in with this amazing group of professionals and make an impact, this is the role for you.

Your Role

As the Facilities Contract Manager, you will be tasked with leading the Facilities Management contract for both contractual and statutory compliance.

We outsource a wide range of hard services to a facilities management contractor based on-site in Hyde Park. They take on a diverse workload including office, residential and public buildings, facilities such as public toilets, catering outlets, pavilions and playgrounds, and features such as statues, lakes, rivers, railings, boundary walls and gates. Additionally, the contractor deals with infrastructure such as roads, bridges, footpaths, utilities, fences and street lighting.

Specifically, your role will involve:

- Developing imaginative solutions to deliver competing and often conflicting demands with tight budgetary controls
- Ensuring the Grade 1 and Grade 2 listed status of assets is taken into consideration
- Ensuring affordability and best value
- Working as part of a small team
- Visiting each of our eight parks on a regular basis and becoming familiar with our assets
- Continually striving to provide best level of services

About You

To be considered as the Facilities Contract manager, you will need:

- A relevant professional qualification such as IWFM or CIOB
- CAFM and PPM planning and forward maintenance experience
- Strong experience of effectively managing contractors, monitoring and reviewing them to a broad range of agreed standards and keeping accurate records
- Management experience of developing, implementing, and maintaining systems and service standards
- Experience of statutory compliance management
- Contract and supply chain management experience including, service level agreements and performance management
- Solid technical understanding or areas such as building services, electrical and mechanical maintenance
- Financial and cost management experience

A degree level qualification in mechanical and/or electrical engineering or equivalent through relevant training would be beneficial to your application. Remedial and minor works delivery (and generation of work) experience would also be an advantage.

Other organisations may call this role Facilities Manager, Contract Manager, Contracts Manager, Contractual Compliance Manager, FM Manager, Facilities Operations Manager, Multi-Site Facilities Manager, FM Contract Manager, or FM Contracts Manager.

The closing date for this role is the 3rd November 2019.

Webrecruit and The Royal Parks are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready for your next exciting position as the Facilities Contract Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We have an exciting opportunity for a Resolutions Manager to join our team based at Gilwell Park, Chingford, London. You will join us on a full time, permanent basis and in return for your hard work we will offer you a competitive salary of £43,064 per annum plus excellent benefits.

As Scouts, we believe in empowering young people with skills for life. We encourage our young people to do more, learn more and be more. We believe in bringing people together. We celebrate diversity and stand against intolerance, always. We’re a worldwide movement, creating stronger communities and inspiring positive futures.

About the Resolutions Manager role:

You will support and provide advice to volunteer (national and local) and staff colleagues, undertaking necessary actions and activities through direct intervention where necessary, to satisfactorily resolve complaints and complex issues in line with the organisation’s agreed policies and procedures.

The role will contribute to proactively de-escalating and avoiding, where possible, challenges and complexities arising from complaints and complex issues through direct intervention and promoting the knowledge, skills and confidence of volunteer (national and local) and staff colleagues to satisfactorily bring matters to a resolution.

What will you be doing as a Resolutions Manager?

- Risk assess complaints and complex issues (working in partnership with the Governance department).

- Where appropriate, directly take the lead on problem solving the complex complaint/issue, working closely with volunteer and staff colleagues investigating the complaint/issue and co-ordinate advice from the Governance and Legal departments.

- Provide expert advice and guidance to volunteer and staff colleagues who are managing complaints/issues, including, but not limited to, providing expert advice on discrimination, equal opportunities, General Data Protection Regulations.

- Provide regular updates to senior volunteer and staff line managers on the insights/learning from the emerging trends of complaints and complex issues.

- Develop guidance, resources and training on the complaints policy and procedures for volunteer and staff colleagues, especially in managing complex cases.

What we can offer you as our Resolutions Manager:

- 25 days holiday per annum pro rata + bank holidays

- Additional holidays between Christmas & New Year

- London weighting + competitive salary

- Life Assurance

- Simply Health Scheme

- Generous Pension Scheme

- Free Parking

- Subsidised Lunch

- Cycle to Work Scheme

- Minibus Service (Gilwell Park)

What we are looking for in our Resolutions Manager:

This is an exciting, new role for an individual who likes to problem solve, is pragmatic, resilient, and has an ability to work on their own initiative and to take decisions.

We are looking for someone who understands a charity structure, i.e. volunteers.

You will have high emotional intelligence with the ability to coach others, whilst maintaining a clear focus on the adherence to the organisation’s agreed policies and procedures for complaint and complex issue resolution.

You will also have:

- Experience in managing and commissioning learning reviews/inquiries on complex cases

- Experience of risk assessing complaints

- Experience and/or good knowledge of relevant legislation especially but not limited to discrimination, equal opportunities, General Data Protection Regulations

- Experience of gathering insights from trends and develop meaningful recommendations to senior leaders

- Experience of a thematic approach to learning from complaints and disputes with the ability to propose solutions to reduce further complaints

- A strong grasp of monitoring, reporting and governance activity required in national organisations

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now to become our Resolutions Manager.

Term: Permanent
Hours: 35 hours per week
Salary: £43,064 per annum
Closing date: 23.59 on Monday 4 November 2019

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies

We have an excellent opportunity for a Centre Manager to co-lead our client’s dedicated team at The Donkey Assisted Therapy Centre in Ivybridge

Position: Centre Manager

Location: Ivybridge, Devon – “an area of outstanding natural beauty”

Hours: 35 hours per week 

Salary: £40,500

Contract: Permanent

Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

Closing Date: 27th October

The Role

As Centre Manager you will effectively lead, support and manage the centre and its staff to ensure the delivery of effective, high quality donkey-facilitated learning sessions to vulnerable people both at the centre and as part of our client’s outreach activities in the community for schools and residential and care homes.

The Centre Manager will:

• Provide an effective service to the centre customers and charity supporters
• Proactively grow fundraising
• Support the delivery of donkey-facilitated learning across the community.
• Lead the centre team of employees and volunteers to efficiently and effectively achieve agreed goals and objectives
• Monitor the standards of service to ensure consistently high standards are maintained.

About You

To be successful in the role of Centre Manager you will bring with you:

• Proven experience of working with vulnerable people, an understanding of their needs and the difference that donkey facilitated learning can make in their lives.
• Knowledge of safe-guarding and safe working practices
• Strong management and coaching experience
• Excellent communication, organisational and collaborative skills.

If you feel you have the qualifications, skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you. Based in Ivybridge, Devon– this is a full time, permanent contract starting as soon as possible, working 35 hours per week.

In return…

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

About the Organisation

Our client is one of the UK’s largest international animal welfare charities, for more than 40 years they have provided donkey assisted activities for children in the UK and overseas.  Over the past four decades the programme has evolved to enable the provision of interactive, psychosocial, Donkey Facilitated and Equine Assisted Learning Programmes that utilise mutually enriching interaction sessions aimed at enhancing the wellbeing of donkeys and critical life skills of vulnerable people.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

Our client is a Disability Confident Employer. They are committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

Our client is a fantastic youth charity, partnering with schools in the borough of Hounslow and surrounding areas.
The charity offer young people an opportunity to development their skills via work experience placements, mentoring and employability programmes.

We are a recruiting an Operations Manager to lead a team of three coordinators.

You will be responsible for maintaining team motivation, whilst managing key relationships with local schools. This will include contract management, stakeholder management, budget and project management.
You will also have opportunities to deliver workshops to kids directly.

It is essential you have previous line management experience and previous track record of managing complex programmes, ideally relating to young people.

This is a busy operations role, so we're keen to attract candidates who will relish a challenge and thrive in a fast-paced environment.

Please get in touch with your CV asap and I can share the job description and charity details.

The Age UK Weekly Lottery helps to support the care of people across the UK in later life.

We are currently recruiting for a proven Marketing Manager to work closely with the Senior Marketing Manager to plan, monitor and manage Lottery Retention marketing budgets and activities.

Using your experience in subscription based marketing, you will identify the main drivers for Lottery attrition and develop retention strategies based on customer research, to reduce attrition and improve customer satisfaction and retention.

You will have:

* Experience in a direct response marketing role and be confident handling multiple campaigns (Minimum 3 years')
* Commercial experience in a subscription based, Lottery or Financial Services Marketing role (3 years'+)
* Experience/ understanding of developing customer journey and customer communications
* A proven track record in campaign and budget management
* Understanding of database marketing
* Excellent organisational and administration skills
* Proven analytical skills and a keen eye for detail
* Excellent relationship management skills
* Experience of digital marketing
* Strategic experience
* Strong MS Office experience (especially MS Excel)
* Experience of content marketing will be a bonus

This role will best suit a motivated self-starter who thrives as part of a busy, successful team.

What we offer in return:

26 days holiday plus Bank Holidays
Annual leave purchase scheme
A fantastic pension plan (up to 9% employer contributions)
Annual season ticket loan (spread the cost of your commute)
Health cash back plan
Shopping discounts and many more…

Additional Information

For a full list of benefits please click here

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

35 hours per week | Stratford, East London

We’re Mind, the leading mental health charity. The unique experiences and views of people with mental health problems are at the heart of everything we do. Today, more people than ever are joining us amid a groundswell of public support and awareness of mental health.

This role will see you work with the Head of Supporter Engagement to realise Mind’s ambition for improving how we engage with our supporters. From those who donate regularly, run, cycle or even craft for us; to those taking campaign actions, shopping or donating to our shops or using their personal experiences to help shape our work. We’ve invested in a new CRM and are now looking to drive forward supporter journeys that will provide a personal and tailored experience to all our supporters.

You’ll be responsible for implementing and championing our supporter engagement strategy, and overseeing the supporter communications planning process. By working with audience managers from across fundraising, campaigns, membership and participation, you’ll ensure that we put supporters at the heart of everything we do. This is a new role and has huge scope for development for the right person.

If you are passionate about engaging with people, excited about providing an excellent experience for our supporters and inquisitive about data and supporter journeys - testing, evaluating and improving every step - we want to hear from you.

To apply, please follow the link below to our website.

Closing date: 12 noon, Wednesday 30 October 2019

Interviews: w/c 11 November 2019

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Are you an experienced international development programme manager? Do you want to apply your skills and experience in the management of cutting-edge social policy initiatives? With Development Pathways, you can make a real contribution to transforming people’s lives and changing the global social policy landscape.

We are looking for an experienced Senior Programme Manager to join our growing team in Kenya.

Position: Senior Programme Manager

Contract: Permanent and full-time

Reporting to: Head of Kenya Office

Location of Work: Based in the Development Pathways’ offices in Nairobi, Kenya, with international travel of up to 3 months per year.

Salary: Competitive salary commensurate with experience, plus benefits

Purpose

We are growing rapidly and now need to further strengthen our project delivery capacity in our Nairobi office by recruiting a Senior Programme Manager.  

The Senior Programme Manager will work with Head of Programmes and the Senior Management Team to shape the design of functional programme delivery systems. S/he will also be required to work closely with the Head of MIS and our dedicated MIS team, to ensure effective and efficient management of our MIS projects worldwide, and maintain the high-quality standards Development Pathways is known for.

This position will also have line management responsibilities.

Responsibilities

Management Information Systems Unit (MIS) Management

• Coordinate the development of team objectives and the annual plan for the Management Information Systems Unit, and oversee monitoring and reporting against the annual plan;
• Ensure regular team meetings, and fluid communication within the MIS team, and across other technical and management units;
• Ensure that company policies and procedures are effectively implemented;
• Ensure high quality management and oversight of the MIS Unit budget allocations and spending, in line with the annual plan.

Project and Financial Management

• Ensure the delivery of all projects within the Management Information Systems Team are within their agreed timeline, budget, scope and to high quality, under the leadership of the Head of MIS;
• Ensure all project management procedures and systems are functioning and effective e.g. contracting and invoicing, and travel and security policies;
• Oversee the financial management of projects within the MIS unit including forecasting, and regular reporting on variances;
• Support the Head of Unit to ensure that systems for the quality assurance of deliverables are functioning and effective;
• Ensure the filing and archiving of project documentation and support the reporting on all projects, ensuring that the Head of Programmes and Head of MIS are adequately informed of progress;
• Help build strong and productive relations with clients and partner organisations, supporting contract negotiation and effective communications on behalf of the Head of Programmes and Head of MIS;
• Ensure that consultants are given effective support and develop a strong allegiance to Development Pathways;
• Ensure that the MIS team undertakes regular and accurate monthly financial forecasts and expenditure, supervising programme officers and passing information on to the Head of Programmes;
• Oversee risk management processes for the Management Information Systems Unit;
• Provide oversight and support to field operations teams across all projects.

People Management

• Provide effective line management, advice, support, professional development and mentorship to Programme Officers and Programme Assistants working in the Management Information Systems Unit;
• Lead the recruitment and training of new Programme Officers and Administrative Assistants within the MIS Team;
• Undertake other activities as required.

Person Specification

The Senior Programme Manager must have the following qualifications, skills and competencies:

Essential Qualifications and Skills:

• Undergraduate degree in Management, Information Technology, Computer Science, Business Management or other relevant discipline;
• Seven (7) years of experience in project management, including in different countries or regions, and, preferably for social development programmes or IT systems;
• 5 years of experience in managing individuals and teams with multiple disciplines and levels of competency, and from varied cultural backgrounds;
• Demonstrable understanding of project cycle management processes;
• Experience in leading and implementing due diligence processes;
• Demonstrable experience in contributing to strategy development and planning;
• Willingness to travel, sometimes at short notice;
• Excellent interpersonal skills;
• Excellent time management skills;
• Excellent computer skills (Microsoft Office);
• Excellent communicator and networker;
• Ability to identify, and understand risks;
• Ability to take initiative;
• Capable of managing completing tasks and working calmly under pressure;
• Capable of working independently.

Desirable:

• PRINCE2, PMP or another project management qualification desirable;
• Masters degree.

About Us

Development Pathways is an international advisory organisation with a strong focus on the development of innovative and effective IT solutions that enhance governments’ capacities to deliver core public services. Since our foundation in 2010, we have worked across Africa and Asia in support of governments seeking to improve their IT systems,  by designing and implementing software solutions, initially in social security but increasingly we are also engaging in supporting education and health service provision.

While the office in Nairobi is a subsidiary of the United Kingdom office, it is where our in-house software development capacity resides. Our particular strength is in the development of electronic management information systems (MISs) that enable governments to manage their public services efficiently and effectively. We have, for example, developed MISs for social security schemes in Ethiopia, Kenya, Liberia, Uganda, Rwanda, Zimbabwe, Malawi, Angola and Uzbekistan and provided high-level advisory services on social security IT in many other countries, including Indonesia, Vietnam, Pakistan, the Seychelles, China, Zambia, Nepal and Tajikistan. Our Principal MIS Specialist – Richard Chirchir – is regarded as a thought leader internationally and in very high demand both in the design of IT systems and as a trainer and speaker. 

The Nairobi office is also the base for supporting Africa operations across all our business functions (social policy and social and economic analysis) and a springboard for implementing and enforcing business development strategies within the region.

As an organisation, we are committed to innovative, progressive and evidence-based social policy and our IT work is firmly embedded within this vision. Across our work, we ensure that we support policies and programmes that are robust, strengthen human rights, promote gender equality, women’s economic empowerment and benefit all members of society, including the most vulnerable.

We are an equal opportunities employer that is strongly committed to diversity and would welcome applications from both women and men, as well as people with disabilities.

Employee Benefits

• Comprehensive medical insurance for the whole family (spouse and children), which includes in and out-patients, dental and optical;
• Group life insurance;
• Company group pension;
• 26 days holidays which excludes public holidays;
• Company laptop.

How to apply

The applicant must have the right to live and work in Kenya.

We invite interested candidates, who meet the requirements, to email their applications.  Applications must include:

1. A cover letter of up to 2 pages explaining why you are applying for this position, and how your qualifications, experience and skills meet the requirements of this position;
2. A Curriculum Vitae (maximum of four pages) specifying your qualifications, education and relevant work experience.
3. Current and expected remuneration.

If you successfully reach the interview stage, we will expect the names, email addresses and day-time contact numbers of two referees, one of them being your current line manager/supervisor and your degree/qualification certificates (please do not send this information with your application).

Applications will be reviewed on a rolling basis and a successful candidate may be selected prior to the closing date. Candidates are encouraged to submit their application as soon as possible. 

Shortlisted candidates will be invited to complete an assessment and to participate in an interview. 

Due to the high number of applications expected, unfortunately, only successful candidates will be contacted.