Office support volunteer roles in liverpool

Are you passionate about standing in support of a fairer, more compassionate system for refugees - and want to be a part of making real, lasting change?

SolidariTee is inviting new volunteers to join our regional and central teams for the 2025/26 academic year!

Whether you're a current student, have recently graduated, on a year abroad, or you’re a self-identifying young person who didn’t go to university, we want to hear from you! We offer a range of flexible, meaningful roles (some remote and some in-person) where you can gain skills, build confidence, and help create real change.

Our current opportunities include:

Regional Teams:

• Team Lead
• Team Member

Central Teams:

• Events Officer
• Partnerships Officer (remote)
• Social Media Publicity Officer (remote)
• Social Media Digital Education Officer (remote)
• T-shirts and Logistics Officer

You can find full role descriptions and more information in our recruitment pack.

Who are SolidariTee?

SolidariTee is an entirely volunteer-run movement led by students and self-identifying young people who share a commitment to standing in solidarity with displaced people.

We support refugees and asylum seekers through advocacy, awareness-raising, and fundraising to provide grants to NGOs in Greece delivering vital legal aid and psychological support. We believe in the power of grassroots action - and in the ability of young people to drive real, systemic change.

Who are we looking for?

• Our applications are primarily designed for current students and self-identifying young people, but we warmly welcome recent graduates to apply too.
• You don’t need any prior experience to volunteer with SolidariTee - just passion, commitment, and a willingness to learn. Our goal is to empower individuals to develop the skills, confidence, and knowledge to make a tangible difference.

Volunteering with SolidariTee is a chance to:

• Build leadership, advocacy, teamwork, and event organisation skills.
• Join an international community which supports and upholds the rights of all those forced to flee their homes globally.

Our commitment to inclusivity

• We don’t want anyone to feel excluded from supporting a cause they care about, which is why we offer a range of roles with different levels of commitment - more details can be found in the role descriptions.
• We are dedicated to building an inclusive and accessible volunteering community. If you require any adjustments or accommodations during (or beyond) the recruitment process, please don’t hesitate to contact us - there is also a space to disclose this in the application form.
• We especially encourage applications from individuals with lived experience of displacement.

Founded in 1997, the Islington Centre for Refugees and Migrants provides a place for refugees, migrants, and people seeking asylum to rebuild their life with support and community. From classes to casework to financial assistance, the Centre has a wide offering available for our community of over 200 people. Our approach is compassionate and human and the support we offer is long term - on average people stay with us around four years.

The current Board brings a wide range of charity and public body experience including strategy and fundraising and we are looking for skills to both enhance and complement these strengths.

The Centre has a dedicated and talented staff team led by our CEO, Andy Ruiz Palma, who joined in 2000 as an English teacher. In addition to this staff resource we have around 40 volunteers who provide direct support through activities. We also have in place accountancy support to the executive and a dedicated fundraising team.

We are looking for people who can demonstrate a strong empathy with our client group and who understand how to work with organisations rooted in a local community. You will bring excellent people and communication skills and demonstrate good team-working.

You will demonstrate this through your experience working with marginalised communities (either in a frontline operational role, a policymaking role, or on the Board of another organisation) or personal lived experience as a member of a marginalised community.

We are open to applications from people looking for their first Trustee role or who may not have considered being a Trustee before and will provide mentoring to help trustees find their feet.

We are looking to recruit 2- 3 new trustees and have a strong preference for any of the following or a combination of these skills:

• Finance/Accountancy qualification – we have an excellent Treasurer Trustee and are looking for a deputy
• HR
• Fundraising
• IT/Data management
• Lived Experience as a refugee or migrant

Job Title: Volunteer Finance Lead
Reporting to: Operational Director
Hours: 10 to 15 hours per month (we can be flexible and work with your schedule)

Willowbrook Farm Charity

Willowbrook Farm Charity exists to create nurturing educational and cultural spaces in the Oxfordshire countryside that are welcoming, inclusive, and accessible to communities who have been historically underrepresented in rural environments — including people from racialised backgrounds, neurodivergent individuals, and young people with diverse learning needs.

In partnership with Willowbrook Farm (www  willowbrookfarm  co  uk), where we host our activities, we aim to build a nationally recognised centre of excellence that supports personal growth, wellbeing, and connection with nature. Through hands-on learning, community building, and cultural exchange, we empower individuals and groups to explore sustainable living, ethical land stewardship, and the transformative potential of nature-based education.

Our Values

Community
We foster a culture of care, connection, and belonging. We create space for people to come together in joy, learning, and mutual support, building relationships rooted in respect and shared purpose.

Stewardship
We honour the land as a living system and recognise that the wellbeing of people and nature are deeply interconnected. We are committed to nurturing the next generation of ethical and responsible stewards — who care for the earth, each other, and future generations.

Equity & Inclusion
We are dedicated to removing barriers so that people of all identities, backgrounds, and abilities can access and participate fully in experiences of farming, countryside living, and sustainability. We celebrate diversity and work to create welcoming spaces where everyone can thrive.

Connection with Nature
We centre our actions on a deep respect for the natural world. We believe in restoring and nurturing the bond between humans and nature, creating a place where both can flourish in harmony.
 

Job description

We are thrilled to welcome a Finance Lead to support our Operational Director and Fundraising Team at a pivotal time for our charity.

After a challenging period of inactivity due to the impacts of Covid, we are excited to embark on a new chapter, as we are ready to restart our activities in 2025 and to develop our projects and create a positive impact in our community.

This is a unique opportunity for those eager to be part of a project evolving from its early stages to the launching of new initiatives. The volunteer will have ample opportunity to learn about charity structure, develop skills within the third sector and grow with the charity.

We are looking for a passionate and articulate person to fill this role.
 

What this position entails

We are looking for a dedicated volunteer who can provide long-term support to our charity as we prepare to relaunch our activities after a period of inactivity post-Covid.

The Volunteer Finance Lead will assist the Fundraising team and the Operational Director in creating budgets, clarifying budget limitations, preparing cash flow forecasts, and ensuring the charity has a comprehensive understanding of operational and project costs to help us secure necessary funding.

Ideal candidates should be genuinely passionate about our mission and values, work well in a team, and be able to communicate financial information clearly to those who may not have a finance background.

As a Finance Lead, your main responsibilities will include:

• Give general financial advice for projects, events and activities strategy.
• Take leadership in preparing cash flow forecasts.
• Clarifying budget limitations.
• Take leadership on producing projected budgets, outlining expected income and expenses for specific periods of the charity lifecycle, helping our charity plan our finances and allocate resources.
• Taking on leadership for producing all events/activities/projects budgets and keeping accurate reporting of post-projects income/expenses records and producing reports to the board of trustees.
• Monitoring the financial health of all our projects.
• Produce general quarterly financial reporting to management and the board of trustees, highlighting points of concern.
• Contributing to decisions regarding financial strategy for our projects.
• Understanding and reporting costs for specific areas: internal staff, delivery staff, running activities etc.
• Able to recommend improvements and implement changes on financial processes and procedures, supporting the operational team to have clarity on our financial health.

What do you need to become our Finance Lead?

Essential:

• 3+ plus experience with accounts/finance
• Fully qualified Accountant or relevant financial qualification.
• Highly experienced with budgets and cost management of projects.
• Numerate, accurate individual with strong Excel, Word, and presentation skills
• Professional approach.
• Experience of working with small teams and communicating financial information clearly to those who may not have a finance background.
• Able to work on own initiative with a conscientious approach, always looking to continuously improve processes and be dedicated to the improvement of our charity's financial processes and procedures.

As a volunteer-led charity, it’s essential for us to find someone who understands the importance of being part of our team and engaging in the growth of the charity. Therefore, we will prioritise applications from volunteers who are committed to a long-term partnership and want to be an integral member of our team.

By getting involved you will gain:

• A chance to expand your skills in charity strategic operations and fundraising.
• This is an excellent opportunity for professionals eager to utilise their talents to address community needs and contribute to reducing inequality.
• Additionally, this is an excellent starting point for those wanting to work in the third sector but lacking the experience.

Location: Fully Remote. But we welcome those who wish to come and visit the farm at least once to understand more about us.

Commitment:

We estimate that you'll need to commit around 10 to 15 hours each month. However, depending on the specific projects/events running, there may be times when you need to invest more time, while other months might require less support. We're looking for a volunteer who is excited to build a long-term partnership with us and can adapt their schedule as needed.

We can be flexible and work with you to find hours that fit ours and your schedule, working out of office hours or weekends - all help is much appreciated!

As a volunteer-led charity, we prioritise volunteers who want to become part of our team of volunteers rather than those looking for a temporary assignment. Therefore, we won’t accept applications from volunteers who cannot commit to at least 5-6 months with us.

How to apply:

Candidates must have the legal right to work in the UK at the time of application.

Please send your CV and cover letter demonstrating your relevant experience and why you would like to get involved with our charity. 

We will be holding interviews starting on the 15th May.

If we find some great candidates, we may close the vacancy earlier than the application deadline mentioned. So don't delay - apply today!

Job Notes:

The volunteer acknowledges their responsibility to perform their tasks diligently and to promptly inform their line manager of any concerns that may arise during their volunteering period. Given the time commitment required for this position, we regret to inform that we cannot provide references for volunteers who serve less than three months with us.

Purpose of the Role:
The Treasurer plays a key leadership role in ensuring SAPHNA’s financial integrity and sustainability. In addition to the responsibilities of a General Trustee, the Treasurer provides strategic guidance and oversight on SAPHNA’s financial matters.

Key Responsibilities:

• Oversee SAPHNA’s financial management, ensuring robust processes and controls are in place.
• Advise the Board on financial strategy, risk management, and resource allocation.
• Work closely with SAPHNA’s management team to monitor budgets, cash flow, and financial performance.
• Ensure the preparation of annual accounts in accordance with charity regulations.
• Present financial reports to the Board in a clear and accessible format.
• Support the development of financial policies and procedures.
• Ensure SAPHNA’s funds are invested appropriately, achieving both security and growth.
• Oversee financial compliance with legal and regulatory obligations.

Person Specification:

• Proven financial expertise, ideally with experience in financial management, accountancy, or charity finance.
• Strong analytical skills and the ability to present complex financial information clearly.
• Commitment to SAPHNA’s mission, vision, and values.
• Experience in governance, leadership, or financial oversight.
• Ability to collaborate effectively with other Trustees and SAPHNA’s management team.

Time Commitment:
Trustees are required to attend quarterly Board meetings, participation in working groups or committees, and occasional representation of SAPHNA at events. The Treasurer role may require additional time to review financial matters and liaise with staff.

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie. 

In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

 As well as the responsibilities of being a trustee, which the Treasurer shares with all the Board members, the Treasurer is expected to be the financial expert on the Board, and to provide advice on all financial matters. Their role is to ensure the Board fulfils its duties to ensure the sound financial health of SMK, with systems in place to ensure financial accountability and sustainability.

For more information see our website, and the recruitment pack. 

As our current Chair, Tim Roberts, comes toward the end of his final term of office, we are now seeking a new Chair of Trustees to succeed Tim and support The Mayor’s Fund for London as we take forward our ambitious strategy over the coming years.

It’s a vital time for young people in London – with many facing challenges around poverty and cost of living, mental health and wellbeing, and a lack of access to opportunities and services. But at the same time, there are real opportunities, through the London Growth Plan, and the appetite of communities, businesses and education to work together to ensure young people do have the chance to thrive. The Mayor’s Fund for London is a charity at the heart of connecting these agendas, driven by the voices of young people and the organisations that support them.

As Chair of Trustees, you’ll lead a highly skilled, very engaged and diverse board of Trustees, working with a talented staff team, within an organisation which enjoys great relationships and a growing reputation as a leading voice in London. If you care passionately about young Londoners succeeding, have great connections in business, can navigate through London’s civil society and the policy landscape and have a good grasp of governance, diversity and inclusion then this exciting and unique opportunity could be the one for you.

At PAS we believe that everyone has the right to be treated fairly, properly and with respect. Prisoners can be ‘ out of sight, out of mind’, or considered to not be as deserving of good treatment as other people – but not for PAS; our reason for existing is ensuring that prisoners can fully exercise their rights.

It is my privilege to be Chair of Trustees for PAS, I believe that the work we do is fundamental to my belief that we judge our society by the way in which we treat the most vulnerable people. Contrary to popular culture, prisoners are some of the most vulnerable, neglected people in our society, and I am proud to be a part of an organisation that helps to protect them.

My fellow trustees are an impressive group of people, actively engaged with PAS, who energise me whenever I meet with them. However, our numbers have dwindled over the past year, as it can been difficult for people to fit in the demands of being a trustee around their busy lives. We also very sadly lost one of our most long-standing trustees to cancer – he is still sorely missed by us.

If you feel that you could offer your skills and experience, but most importantly your commitment and enthusiasm to our cause, we would be very interested in considering you joining us as a new Trustee.

As a Trustee, you will contribute to the strategic governance of the organisation and the setting and monitoring of overall policy; refine strategic priorities; agree targets and budgets; evaluate organisational performance and help the organisation fundraise.

Meetings take place quarterly in central London in the evening (with some virtual attendance), with additional attendance requested at Awaydays and PAS’s Annual Lecture and debates.

The Board encourages applications from candidates with disabilities or experience of mental health services, as well as black and minority ethnic applicants and ex-prisoners.

PAS does not accept Home Office or Prison Service money as this may affect its independence.

  Trustees are volunteers, but travel costs and reasonable expenses will be reimbursed.

The Prisoners’ Advice Service (PAS) is the only independent registered charity dedicated to offering free legal advice and representation to adult prisoners on their rights and prison rules in England and Wales.

Thyroid UK is a small UK charity with a very wide reach and even bigger ambitions. Since 1998 we have become a leading source of support and information for many thousands of people seeking help with their thyroid condition each year.

As an Independent Examiner for Thyroid UK, you will review our accounting records and annual accounts to ensure they are accurate, comply with legal requirements, and provide an independent assurance to trustees and stakeholders that the charity's money is properly accounted for. 

Job Description:

Overview:

• The Independent Examiner plays a crucial role in maintaining public trust and confidence in charities by providing an independent scrutiny of their financial records. 
• The examiner's responsibilities include reviewing accounting records, comparing them with the annual accounts, and reporting any concerns to the charity trustees. 

Key Responsibilities:

• Review Accounting Records:

Examine the charity's accounting records to ensure they are properly maintained and support the annual accounts. 

• Compare Accounts with Records:

Verify that the annual accounts accurately reflect the financial position of the charity as shown in the accounting records. 

• Consider Unusual Items:

Identify and seek explanations for any unusual items or disclosures in the accounts. 

• Assess Compliance:

Determine whether the accounts comply with relevant legal requirements and accounting standards, including the Charities Act 2011. 

• Prepare Examiner's Report:

Prepare a report for the charity trustees outlining the findings of the examination, including any matters of concern or material significance. 

• Maintain Independence:

Ensure that the examination is conducted independently of the charity's management and administration. 

Qualifications and Skills:

• Financial Awareness and Numeracy: 

Must be appropriately qualified in matters of accounting and financial administration. 

• Understanding of Charity Accounting: 

Should have experience of working with small charities, plus knowledge of charity accounting principles and regulations. 

• Analytical Skills: 

Must be able to analyse financial data and identify potential issues. 

• Communication Skills: 

Should have the ability to clearly and concisely communicate findings and recommendations to the charity trustees. 

• IT Skills: 

Must be familiar with Xero or similar cloud based accounting software.

Reporting:

• The Independent Examiner's report will be submitted to the Charity Commission along with the charity's annual accounts. 
• The report should clearly state whether the examiner has reasonable cause to believe that:
  • Proper accounting records were not kept. 
  • The accounts do not accord with the accounting records. 
  • If accruals accounts were prepared, they do not comply with the legal requirements and the applicable SORP. 

Location: The examination can be done remotely.  Our office is based in Frating, Colchester, Essex.

Closing Date: End of August 2025. Thyroid UK reserves the right to close for applications at any time should the position be filled.

Start Date: ASAP

HiDDEN are looking for an inspiring, forward-thinking Independent Chair to lead our growing network of heritage organisations into an exciting new chapter.

Job Description

HiDDEN is a dynamic and supportive network that champions Greater Manchester’s rare, overlooked, and underrepresented heritage. 

This voluntary leadership role is a unique opportunity to shape the future of a dynamic, mission-driven network that champions the hidden stories of Greater Manchester — stories that deserve to be uncovered, celebrated, and preserved. As Chair, you will bring strategic vision, support strong governance, and act as a key advocate for the network at both regional and national levels. You’ll play a vital role in steering our growth, deepening our impact, and ensuring that inclusion, integrity, and collaboration remain at the heart of everything we do. 

Key Responsibilities

• Governance and Oversight Ensure alignment with HiDDEN’s purpose, vision, and values.
• Oversee the adherence to the HiDDEN Code of Conduct.
• Facilitate the annual review of the members’ agreement and the Code of Practice.
• Meeting Facilitation Chair bi-monthly HiDDEN planning meetings, fostering inclusive and balanced discussions. Guide decision-making processes to achieve majority consensus in line with network objectives.
• Strategic Leadership Lead the development and refinement of HiDDEN’s strategic initiatives. Advocate for the network’s sustainability, identifying opportunities for growth and impact.
• Collaborate closely with Manchester Histories, the identified organisation for project management, to ensure effective implementation of strategies and initiatives.
• External Representation and Advocacy Represent HiDDEN at national and regional conferences, events, and within the heritage sector.
• Act as an ambassador for HiDDEN, promoting its mission and objectives to external stakeholders. Build and maintain relationships with key partners and funders.
• Conflict Resolution Mediate disputes within the network, ensuring fair and transparent resolutions.
• Provide impartial guidance and support to members to maintain positive relationships.
• Evaluation and Reporting Report on network activities and outcomes at planning meetings to ensure transparency and accountability.
• Lead the process for reviewing and adjusting network goals and strategies based on the needs of the network 

Person Specification

Experience: 

• You may have gained experience in leadership, governance, or planning through a variety of paths — including study, early career roles, volunteering, activism, or community engagement. 
• A background in the heritage, cultural, or nonprofit sectors is helpful but not essential.  We value lived experience and insight into the challenges and opportunities facing small or underrepresented organisations. 
• Skills and Attributes:  Excellent communication and interpersonal skills.  Ability to facilitate inclusive discussions and achieve consensus. 
• Strong strategic thinking and problem-solving skills. 
• Ability to act impartially and mediate conflicts. 
• Passion for heritage and a commitment to HiDDEN’s values of inclusivity, knowledge sharing, and environmental responsibility. 
• Commitment:  Willingness to commit 1-2 days per month, including participation in bi-monthly planning meetings. 
• Enthusiasm for working with a network of small to medium organisations to achieve shared goals.

Fundraising Events Organiser Volunteer

Would you like to be part of a dedicated and friendly team of volunteers and make a real difference to the lives of cats and kittens in our care?  Do you enjoy planning and organising for events?  Maybe you have a particular skill that you would like to put to use?
 
Then this could be the role for you! 
 
Our Fundraising Events Team are at the heart of what we do, raising essential funds for the cats. 

Our Fundraising Events Organisers share ideas, tasks and inspiration, planning and delivering local events, with the support of the Fundraising events helpers, such as Open Days (usually 2 per year) at the centre and our annual Christmas Bazaar. 

Time Expectation:  This role can be varied and time commitment can be flexible. 

Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.

We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.

Please note:  Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.

Full training and support will be given for all roles.  We look forward to hearing from you!

Join us on a transformational journey

Be part of something powerful. As a Trustee on the Board of AfriKids UK, you’ll help shape the future of a proven, high-impact organisation that’s ready to go further. You’ll bring your ideas, insights and perspective to help us improve and grow for the children and communities we serve.

About AfriKids

AfriKids is an award-winning, locally-led charity dedicated to ensuring the rights of children in northern Ghana. Our mission is to help unlock the power of communities to ensure child rights, with a focus on helping people secure the means, motive and opportunity for every child to complete a quality basic education, as the most sustainable route out of poverty. Locally-led and internationally supported, we work hand-in-hand with local communities to design and deliver programmes that create lasting change for children, so they can thrive now and as the leaders of tomorrow. AfriKids UK exists to support this mission through faciliating access to international funding, partnerships, technical support and expertise — working in close collaboration with AfriKids Ghana, our independent local implementing partner.

The Role

With nearly 25 years of experience behind us, our Boards in the UK and Ghana are now helping to lead us through a period of transformational change, to impact more children than ever. We are seeking two more trustees to join the Board of AfriKids UK. As a Trustee of AfriKids, you will share collective responsibility for the governance and strategic direction of the charity, with guidance and support to learn about your responsibilities as a trustee if you have not been one before. Trustees play a crucial role in ensuring that AfriKids operates in accordance with its mission, values, and legal obligations.​ This is an opportunity to lend your unique knowledge, skills and experience to help advance our mission and make a difference for children. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.