Digital Marketing & Communications Manager

• Salary: £30,600 – £36,000, with scope for salary progression 
• Contract Type: Permanent
• Hours:Full Time (typically 09.30-17.30 but with flexibility)
• Location: Elephant & Castle (Central London) / Remote.
  • Hatch is moving to full hybrid working and this applies to this role as well. However, we ask that applicants must be able to travel to the office in Elephant and Castle in central London at least once a month.
• Responsible To: Head of Marketing and Communications 
• Application Deadline: 9am, 14th February 2022
• Interview Dates:
  • 1st Interviews w/c 21st February 2022
  • 2nd Interviews w/c 28th February 2022

Role Purpose

If you want to help make the UK a fairer, more equal place to live and work, read on. We’re looking for someone who’ll produce digital content that makes people stop, drop what they’re doing and get on board with the mission we’re on at Hatch.

We believe that businesses can be a force for good. Increasingly, people want to start and grow businesses that have a positive social impact in their communities, but not at the cost of the earth. With more than 500,000 people starting a new business in 2021, we need more entrepreneurs across the UK to know that we’re here to offer support on their journey, whatever their background, whatever stage of their business. That’s where you come in.

As a creative individual, you’re as curious about digital marketing and the power of storytelling, as you are about how we as an organisation can further our role in combating societal injustice. In this hands-on role, you’ll talk to founders, get their story about what makes them and their businesses tick, and help tell those stories across all of our digital channels to help get more heads turning our way, people and businesses engaged in and supporting our work. You’ll be playing a key part in creating that buzz about Hatch’s work and the force that good entrepreneurship can be. Crucially, you’ll be in the driving seat around one of our major objectives – to boost our reach and drive entrepreneurs onto our support programmes and events – and develop ways to keep them coming back time and again.

You’re evidence and data driven, open to new ideas and opportunities and keen to improve and develop our marketing and communications activity in our team. Above all else, you’re someone who has bright ideas, knows what makes a good story and how to go about making things happen.

Responsibilities

Driving new audiences to Hatch’s support programmes and events 

• Developing acquisition and retention strategies through both organic and digital paid-for marketing (e.g. Google Ads, Facebook Ads), bringing in and managing any third party support as necessary, in support of programmes and events recruitment and fundraising activity. 
• Identifying new and relevant stakeholder groups and target posts in appropriate digital channels that helps grow Hatch’s reach on a national scale.
• Leading on the analysis, evaluation and sharing of social and digital performance, using this information to inform and improve performance and understanding of Hatch’s stakeholders. 
• When required, developing social media reports as part of reporting back to Hatch’s funders and partners.
• Working with Hatch’s events coordinator to create pre- and post event email marketing campaigns.
• Producing Hatch’s monthly email newsletter, growing its readership and managing the mailing list(s), implementing A/B testing campaigns to better understand and segment the needs and requirements of Hatch’s newsletter readers.

Telling founder stories across Hatch’s digital media channels 

• Developing a rich portfolio of content that covers the full spectrum of founder stories and experiences, as well as Hatch’s impact and recruitment priorities for support programmes and events, growing Hatch’s brand awareness across the UK and strengthening its position in the third and social enterprise sectors.
• Overseeing and managing Hatch’s digital channels and activity on a day-to-day basis, replying to comments, engaging with supporters and identifying opportunities for future stories and engagement.
• Working with Hatch’s PR & Communications Manager on accompanying digital content in support of press and media campaigns and coverage, such as blogs and responses to the media. 
• Develop a social media strategy that aims to grow engagement, reach and impact across Hatch’s social channels.
• Working with the wider Hatch and communications team, develop and deliver on a balanced content plan across Hatch’s digital channels.
• Working with the Community team at Hatch to develop, grow and nurture a community of online Hatch champions who’ll support and promote Hatch’s work.

Expanding Hatch’s communications, case studies and testimonials

• Talking to founders and working with the wider Hatch communications team to build our stories, testimonials and case studies portfolio, for use across marketing and fundraising materials. 
• Contribute to the development of Hatch’s longer term communications strategy, as well as to reports, including the impact report. 
• When required, work with external agencies in the delivery of Hatch’s communications campaigns and projects, such as photography or videographers and designers.
• Establishing  and managing Hatch’s image and video library, ensuring key Hatch events, programmes and activities are captured.
• Working to obtain consent and recording permission (GDPR and marketing permissions).

Contributing to the website

• Review, research  and update relevant resources for founders on Hatch’s Resources page.
• Writing blog posts and news updates in line with communications campaigns and strategic priorities.
• Working with the Communications, Data and IT Manager to update website copy.

Supporting work around Hatch’s brand and awareness

• Working with the rest of the communications team, contribute to the on-going development of Hatch’s brand, supporting the wider charity in its use.
• As a brand guardian, work with external design support to rollout branded documents, templates and materials.

Person Specification 

Knowledge and Skills

• A strong creative streak with the ability to tell engaging stories to a wide variety of audiences with differing needs and motivations.
• A strong understanding of the different digital communications channels and the role of segmentation in communications.
• A thorough knowledge and understanding of digital marketing and current digital and social media trends.
• The ability to plan, develop and deliver impactful digital marketing campaigns that help drive a particular action or behaviour change, such as registering for an event or signing up to a newsletter.
• The ability to listen to and empathise with people from a diverse range of backgrounds, cultures and personal situations. 
• Good evaluation and analytical skills, including the ability to work with statistical data and research and be able to translate them into powerful messages or to improve performance. 
• Good at managing your time and able to juggle a variety of projects with shifting priorities.
• Good problem solving skills and an ability to think outside the box.

Attitudes 

• You care about working towards a fairer society and the role of communications and entrepreneurship in achieving that.
• Someone who is comfortable trying, potentially failing, but learning from experience.
• Happy to take on a hands-on approach to working within a small communications team and working collaboratively with the wider Hatch team.

Experience 

• Experience of developing and delivering online campaigns that help build brand awareness and prompt a response to a given call to action.
• Experience of growing an organisation’s digital and social reach and engagement to a tangible degree. 
• Some experience of having worked in the Third Sector or social enterprise sector is desirable but not essential. 

Benefits

We care about our people and giving them the things they need to succeed. 

We have always been supportive of flexible working, which has become even more important since 2021. We have a cheerful, plant-filled office in Elephant & Castle, where everyone gets a desktop Mac and a good chair. For those working at home, we’ll provide you with a laptop and an allowance to get yourself set up comfortably. In the post-COVID world we’re experimenting with full flexibility to work from home or in the office as it suits you, but hope the whole team will be able to come together periodically. 

• Flexible working – work from home or in the office and at the times that work best for you 
• 38 fully flexible holiday days (including the 9 UK bank holidays) 
• 3% employer pension contribution 
• £500 home office set up allowance
• £750 annual budget for learning and development or wellbeing activities
• Paid time off for dedicated learning and development opportunities 
• 4 days per year paid time off to volunteer

Equal Opportunities

We believe everyone has potential. We are committed to increasing diversity among business owners, and we want to do the same for our team. If you’ve read this far, and you like the sound of the job, but you’re worried you don’t quite fit the requirements, we’d love it if you went ahead and applied.

We want to ensure that our team represents a wider cross-section of society than a typical start-up, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact us.

To Apply

Please email us your CV and a cover letter of no more than 1000 words explaining: 

• What excites you about Hatch as an organisation and about this role in particular?
• What does a successful social media campaign look like to you and why?
• What would you do in this role that would really make an impact?
• Where did you first hear about this opportunity?

Edinburgh Dog and Cat Home is looking to recruit its first Digital Fundraising Lead – someone who loves new technology and innovation with the knack for engaging online communities for good causes.

This role will be responsible for growing the Home’s cryptocurrency philanthropy programme, its gaming and streaming activities, as well as leading on crowdfunding campaigns and raising funds through social media and other digital channels. The successful candidate will also play an advisory role on all things digital fundraising to the rest of their fundraising colleagues, sharing their expertise to grow all income streams for the Home.

This role sits within our fundraising and communications department, who help to generate over £2 million every year to run Edinburgh Dog and Cat Home. As our charity directly supports pets and their owners, many of our events are pet friendly and we work with office dogs, therefore you must be happy to work in an environment where you will occasionally be in direct contact with animals.

This role has been made possible by the generosity of our crypto partner Pawthereum, who have pledged to make a donation which will cover the first six months salary of this role. You can read more about Pawthereum and their mission to advance animal welfare through crypto philanthropy at Pawthereum websiite. 

As the Graphic Designer & Multimedia Coordinator, your role is to help produce creative and engaging digital and print content. Mercy UK is a content rich organisation with a loyal supporter base and a strong brand. So this is an exciting position with lots of scope to identify new opportunities, propose creative ideas and be involved in all aspects of delivering on those concepts. 

Working alongside our Digital Communications Coordinator and Supporter Engagement Coordinator, you are part of the team that develop and deliver our exciting communication and fundraising initiatives to grow our supporter base and invite more people to be a part of our critical work.

You are a creative and adaptable designer who enjoys challenges and likes working as part of a small but dynamic team. Our ideal candidate will be passionate about helping people to understand, access and support our life-transforming work through telling stories, creating inspiring visual content and finding new audiences.

We have a new and exciting role in our Psychotherapy Services and we are seeking a highly organised individual, for the position.

Single Homeless Project provides two Psychotherapy Services:

• The East London Counselling Service – a brief therapy provision for people living and working in the London Borough of Waltham Forest and surrounding boroughs. 
• Our In-House Therapy Service – a medium to longer-term provision offer for people using its services. We accommodate different therapy disciplines within the services including Humanistic, Integrative and Psychodynamic. The provision is predominantly 1-2-1 talking therapies but includes art and movement 1-2-1 work and art-therapy based group work.

We are a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

As the Service Assessor & Co-ordinator, you will be involved in a range of tasks to facilitate the effective processing of new referrals and smooth administrative running of the two therapy provisions.  Under the direction of the Psychotherapy Service Manager, you will be the first point of enquiry and contact, responding to online referrals, calls and emails. You will also provide initial clinical assessment and allocation to honorary therapists for both services and provide some daytime reception cover, for face-to-face appointments at the ELCS based in Leyton.

To be successful, you will have the following:

• A formal qualification and the appropriate accredited hours in counselling and / or psychotherapy and be UKCP or BACP registered
• Demonstrable competencies in conducting clinical assessments for the purpose of counselling and psychotherapy service inclusion and allocation.
• Demonstrable experience of providing counselling working within a recognised modality. 
• A proven ability to be respectful of confidentiality and an understanding of  professional boundaries
• Experience of developing and maintaining positive partnership relationships with a range of internal and external providers and services.
• Excellent attention to detail with strong organisational skills that can be applied to your own work and that of others

Closing Date: 31st January 2022 (at Midnight)

Interviews to be held on: 9th February 2022

This post will require an Enhanced DBS check to be processed for the successful applicant.    

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

We offer hybrid working with 3 days working from home and 2 days in the office per week.

Salary: £23,000 per annum

Want to kick-start your career in digital and social media marketing at a social impact organisation?

We’re looking for a Digital Marketing Assistant to join our team in Kingston upon Thames on a 12-month contract.

The Role

• Responsible for CharityJob’s core social media channels (LinkedIn, Facebook and Twitter). You will research, plan and draft engaging social media posts to meet our business goals, as well as analyse past performance.
• Community management for CharityJob’s online community for charity sector professionals, CharityConnect. You will spend time liaising with members, stirring up conversation, writing email newsletters and completing administrative tasks on the forum.
• Administrative support to the marketing team on an ad-hoc basis.

The Person

• Excellent copy writing and communication skills, including exceptional spelling and grammar.
• Able to communicate persuasively to a range of audiences.
• Able to devise ideas for engaging social content to help us meet business goals.
• A confident, positive person with oodles of common sense.

The Company

From launch in 2000, CharityJob has grown quickly to become the UK’s largest and busiest job board for the charity sector.

We're a small, friendly marketing team where the culture is collaborative, practical and approachable—all within a stretching environment.

We will be using anonymous recruitment to hire for this position.

We are looking for a business development guru to help us expand our reach and support more charities and social enterprises by growing our customer base. We are a small and friendly team, providing loan finance and support to purpose led businesses, but we struggle to reach those who need our support most. The role, which is a six month contract for a couple of days a week to start, will allow you to use your marketing and communications skills, together with your networks and knowledge in the charity and community business space, to increase our profile and generate new leads. This is an opportunity to really make a difference - we are always interested in good ideas so if your research identifies gaps in the market or you think that we should be doing something differently, tell us!

About you 

Our ideal candidate is a strong communicator with experience in online community management,  content development including copywriting for different audiences, and supporting a small team to thrive through organised communications coordination. 

Ideally, you will: 

-  Have prior experience of working collaboratively within a communications team focused on social impact 

- Be a confident writer,  including for web, e-marketing, and social media channels

- Bring demonstrable experience in online community management

- Be a self-starter with an excellent ability to thrive in a fast paced entrepreneurial environment

The role 

Key components of the role include: 

1.  Content development - work hand in hand with subject specialists to produce engaging written content for owned channel engagement and partner activation, in support of brand and advocacy goals and consistent with brand and messaging.

2. Content oversight - provide high quality creative briefs to graphic designer(s)/agency to develop visual content for online channels, in support of brand and advocacy goals and consistent with brand and messaging.

3. Editorial planning - develop and project manage delivery of the organisation’s editorial calendar, to drive an ongoing drumbeat of content across channels and in support of key advocacy moments. 

4. Social media activation - lead on day to day management of UnitedGMH social media channels, with a focus on Twitter and LinkedIn, in support of the organisation’s brand and advocacy goals. 

5. Community management - use online communications tools, including e-marketing (MailChimp); social media; and dedicated events to promote multi-directional engagement between members of the Global Mental Health Action Network - including UnitedGMH.

6. E-marketing - use MailChimp to deliver e-newsletter communications to the UnitedGMH mailing list, with clear calls to action at strategic moments.

7. Events - support the organisation of high profile communications activities around key events and global moments (for example World Mental Health Day) and lead the organisational implementation and marketing of the monthly webinar series.

8. Website - support the revamp of the new UnitedGMH website and ensure that website content is regularly refreshed in line with brand and advocacy goals, drafting new content as needed. 

9. Monitoring, evaluation and reporting - support the communications team by collecting and presenting relevant data on a regular basis.

10. Team organisation - support the communications team through project management, meeting management, supplier invoices, keeping media lists and CRM up-to-date, and the development of a daily news summary. 

Requirements 

• A keen interest in, and basic knowledge of, campaigning in a global context

• Strong relationship management skills

• Understanding, and experience in use, of online channels (incl. Web, social media and e-marketing) for communications and campaigns

• Strong research, copywriting and proofreading skills, adapted to key audiences (partners, press etc.) 

• Comfortable juggling and delivering on multiple pieces of work against tight timeframes 

• Highly organised individual with experience of team administration support 

• A “doer”- ability to anticipate requirements and act to provide workable solutions with limited budget 

• A good knowledge of Microsoft Office products (e.g. Word, Excel), Zoom, and Google Workspace - with basic understanding of CRM, e-marketing software e.g. MailChimp and website CMS

• A strong desire to learn 

Desirable 

• An understanding of, and passion for, improving global mental health 

• Experience working in an advocacy / NGO environment

• Working knowledge of French, Spanish or another UN language

• Are you a digital expert?
• Do you know how to harness the power of digital to tackle inequality and discrimination and end the HIV epidemic for good?

National AIDS Trust is the UK's HIV rights charity. We work to stop HIV from standing in the way of health, dignity and equality, and to end new HIV transmissions. Our expertise, research and advocacy secure lasting change to the lives of people living with and at risk of HIV.

We're looking for someone who is passionate about bringing an end to the HIV epidemic in the UK and improving the lives of people living with HIV to expand and develop our digital presence, including managing the website, social media and delivering exciting and engaging digital content and projects that support campaigns and fundraising efforts.

You'll be a digital whizz, with a strong understanding of how to use websites and social media as a force for good. You'll know what makes great content, be a fab copywriter and have good design skills. And you'll be able to support with occasional press and media work as part of an integrated communications team. 

Closing date for applications: 9am Thursday 3 February 2022

Interviews: Thursday 10 February 2022

The application pack documents can be downloaded from our website, or by sending an email quoting the job title, together with your name and address, or by calling us. All materials are available in alternative formats upon request.

National AIDS Trust is committed to equality and diversity and particularly encourages applications from people living with HIV, gay and bisexual men, trans and non-binary people, and people from black and minority ethnic communities.

We welcome applications from disabled people and are committed to making reasonable adjustments wherever possible.

National AIDS Trust (NAT) is a Registered Charity No. 297977 and a Company Limited by Guarantee No.2175938 (registered in England and Wales)

Thanks to funding from The National Lottery Community Fund, we have a well-established programme of peer to peer support running in our community across the UK.

The position of Communities Project Volunteer Manager is to provide support to the Senior Communities Manager and our nationwide network of volunteer Area Coordinators. The position is key to delivering on our National Lottery Fund commitments and is jointly responsible for meeting the targets associated with the grant.

The Ehlers-Danlos Support UK (EDS UK) is a small charity with big ambitions. We support, advise and inform those living with the connective tissue disorders Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD) and help them to live full, active and positive lives.

We also work closely with medical and healthcare professionals to increase the understanding of EDS and HSD in medical practice across the UK and to improve knowledge of the conditions through research.

We are a small, friendly team with a mix of working patterns and a small office in Borehamwood, Hertfordshire. We recognise that people are our greatest asset and we support paid staff and volunteers with high quality training and development and thoughtful line management. The Ehlers-Danlos Support UK recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented (currently, this includes disabled people, LGBTQ+ and those from Black, Asian and minority ethnic (BAME) groups). We are a Disability Confident employer.

The role

The Communities Project Volunteer Manager, with support from the Senior Communities Manager, implements, runs and evaluates a programme of support, training, and development for our network of around 70 volunteer Area Coordinators to enable them to provide the high-quality support our community needs. The role is key to enabling our volunteers to use their skills and experience to realise their full potential for the charity. The role works closely with other members of the staff team to ensure there is a legacy of a strong support network that can improve our offer to our growing number of members.

About You·

• You have previous experience of managing volunteers 
• You have a full driving license and access to a car
• You can demonstrate experience of providing support, training and development to a remote team
• You can demonstrate experience of managing volunteers either in the charity or public sector
• You will be confident in developing and managing relationships with people from diverse backgrounds while maintaining professional boundaries – you will have excellent interpersonal skills and an ability to work with a variety of different people
• You can demonstrate experience of effectively using a range of communication tools including social media, to provide support and information and to create and manage a remote community
• You have excellent IT skills and good attention to detail
• It is essential that you can demonstrate excellent planning and organisation skills and the ability to cascade information in an understandable and manageable form
• You can demonstrate experience of working to targets or goals and of tracking progress towards these
• You can demonstrate flexibility, adaptability and willingness to contribute to the wider objectives of the charity
• You will have plenty of passion and enthusiasm. We need our volunteers inspired by your support and passion to help them attain the results we require.  You will also need compassion and understanding as our community suffers from a chronic health condition which is an important consideration when setting expectations of our volunteers
• You will be able to occasionally travel throughout the UK when needed, possibly at times out of office hours to attend events or meetings, including evenings and occasional weekends

Benefits

• 19 - 28 hours per week (to be discussed) over 4 or 5 days Monday to Friday. Flexible home/work base available with regular travel required to office in Borehamwood for team meetings.  Days of work and start and finish times are negotiable.
• Contributory pension scheme

Application Instructions

Please send a CV and a covering letter outlining how your skills and experience meet the requirements of the role.

A fully Enhanced DBS check will be undertaken for the successful applicant

About Us

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. As one of the world’s leading providers of contraception and safe abortion care, we give women the means to do so. Across 37 countries, we provide high quality, safe services, and work with advocacy to create an enabling environment, so every client has safe access to services when and where they are needed. Because when a woman can determine her own future, she can contribute to creating a better, more sustainable future for everyone.

MSI Reproductive Choices in the UK have been helping individuals with their reproductive health options for over 40 years. Starting from one single clinic in London in 1976, the organisation has grown to become one of the world’s largest providers of high quality, affordable contraception and safe abortion services.

MSI Reproductive Choices is committed to creating an inclusive environment with a workforce which is representative of the communities we serve. We’re proud to be an equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. We are committed to promoting equality and safeguarding the welfare of all team members and clients, with a focus on vulnerable groups. 

About the Role

Digital Communication Officer you will be help MSI UK to grow a digital comms culture, leading on the creation of excellent digital content, embedding a data-driven test and learn approach. This is a hands-on role managing our social media channels and website, developing an ‘audience first’ approach that ensures the right audiences are engaged with the right content at the right times.

You will take the lead on day-to-day social media content creation (photo, video, infographics, copy etc) as part of the overarching digital strategy, focusing on inspiring action and promoting talkability/shareability within social communities, liaising closely with and supported by the Digital Comms and Marketing Advisor and Digital Engagement Manager. You will make recommendations for improvements and usability for social media channels to improve digital marketing efforts in the long term.

About You

We want individuals who work with us to build an enabling environment to increase access to safe services everywhere. We expect all team members to share our vision and commitment to achieving our mission whilst promoting equality and safeguarding the welfare of all clients and colleagues.

To succeed in this role, you must have:

Skills:

• Strong written and verbal communications skills
• Degree in a relevant subject/discipline
• Knowledge and understanding of the issues affecting access to abortion in the UK

Qualifications

• Higher National Certificate or
• Vocational level 4 qualification or
• Foundation degree or
• Higher National Diploma or
• Other diploma or

• Equivalent level of knowledge and experience

Personal Attributes:

• Committed to the protection of team members and clients, with a focus on vulnerable groups
• Be a role-model, inclusive and maintain culturally sensitive attitudes and behaviour
• Pro-choice on abortion
• Proactive, autonomous working style
• Able to assimilate requirements and feedback from different internal stakeholders and find the best way forwards to meet the needs of the team, organisation and patient
• Personable and approachable with excellent stakeholder management skills
• Passionate about working to deliver the best possible patient experience
• Enjoys problem solving when working with large data sets.
• Analytical thinker who can understand processes and logic

For more information about the role, please view the job framework on our website.

Location: Remote working with occasional working in Support Offices and Clinics.

Full-time: 37.5 hours per week

Contract type: Permanent

Salary: £22,000

Closing date: 21st January 2022 (midnight GMT). Interviews may take place before this date for exceptional candidates.

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and post holders to share this commitment.

Could you help us build a movement for social change?

The Law Centres Network is the national voice of Law Centres, speaking out for access to justice for all.

Currently, justice is in great demand but in short supply. The rights of ordinary people – renters, workers, people with disabilities, black and brown people – are under threat, as is our ability to protest or to hold government to account.

To make our rights count – to make us count – we want to engage more people in pushing back against this threat and demanding social justice. Can you help us?  

We are looking for a passionate and articulate person to join us as Communications Officer.

You will be a professional with some experience and willingness to learn and develop.  You will be a creative and compelling communicator, who is up for a challenge. You will also be able to drive your own work, as well as supporting the team and sometimes member Law Centres. Work can be fast-paced and requires emotional intelligence and an eye for detail.

The Communications Officer role is diverse and offers a good opportunity to make your mark. Some of your work objectives will be planned and others will emerge over time. You will work with news media and social media, produce reports and other publications, and have a chance to develop our public presence in new ways.

The role is initially for one year full-time with the potential for it to be extended.

You will be joining a small and dedicated team, based mainly in central London but currently working remotely from home. Our work atmosphere is friendly and informal but diligent.

Last year we celebrated 50 years of Law Centres in the UK, and we are working hard to make sure that many more follow. Observers have commented that we punch well above our weight. Help us show them how much more we can do!

To apply, please fill in the application form and return by:

Deadline for applications: Monday, 21 February 2022 at 12 noon

Interviews will be held on Thursday, 3 March 2022.

Digital exclusion has always been an issue for older people, particularly for those living in the boroughs we serve which are the 3 poorest areas to live in the UK for the over 65s. Being able to get the cheapest utility deals, bid for more suitable social housing or simply find out about what’s going on in their area is something many of us take for granted. The COVID-19 health crisis has further highlighted the digital divide between those who have the means to access the resources and opportunities available on the internet and those who do not.

We are excited to be re-focusing on a broad digital programme, which aims to genuinely connect older people to each other, to information and to activities.  This is one role within an expanding team which will be delivering and testing a range of existing and new initiatives and embedding the learning across our services.

Job description

Project background

Digital exclusion has always been an issue for older people, particularly for those living in the boroughs we serve which are the 3 poorest areas to live in the UK for the over 65s. Being able to get the cheapest utility deals, bid for more suitable social housing or simply find out about what’s going on in their area is something many of us take for granted. The COVID-19 health crisis has further highlighted the digital divide between those who have the means to access the resources and opportunities available on the internet and those who do not.

We are excited to be re-focusing on a broad digital programme, which aims to genuinely connect older people to each other, to information and to activities.  This is one role within an expanding team which will be delivering and testing a range of existing and new initiatives and embedding the learning across our services.

Job purpose

• To support older people to develop the skills and knowledge to use the internet to access information and activities which combats loneliness and supports their ability to remain independent and connected.
• To deliver 1-2-1 or group support sessions in various localities.
• To work with colleagues across Age UK services (e.g., Befriending, Volunteering, Community Services) to develop solutions to the digital divide and identify participants for test and learn initiatives.
• To administrate and contribute to updating the Caxton Online website.
• To administer device loans, device loan agreements, device delivery/collection and data resourcing.
• To conduct questionnaires, surveys and other data collection for evaluation of new and ongoing initiatives.

Main tasks

Digital Training

• To identify and work with older people individually and in groups to ensure older people have the skills and knowledge they need to access the internet for activities and information.
• Administration and stock management of device loans and data resourcing.
• To arrange and deliver the Digital Buddy volunteer training sessions.  

Caxton On-line

• To ensure  up-to-date relevant information is uploaded to the website.
• To maintain the website including issuing of permissions to older people who wish to contribute to the website via the blog function.
• To promote the website to clients and to partner organisations across our boroughs.

Programme Development

• To work with colleagues and support development of the wider digital programme with research and input into design, delivery and review. For example, working on the training content for the new Digital Buddy programme.
• To proactively engage older people in the co-production of new initiatives and website content and to feed this into programme development.

Admin

• To ensure an adequate and robust referral system is operating for older people to receive IT training and support.
• To ensure adequate and robust monitoring systems are in place for recording engagement in digital inclusion activities, including website activity and analytics.
• To ensure digital inclusion workshops and other opportunities, including live consultations on the website for example, are promoted widely and in a timely manner across our networks.
• To use word-processing software for the production of correspondence and reports in accordance with relevant policy on confidentiality and data protection.
• To collect monitoring information, including outcomes and customer satisfaction surveys, to enable services and new initiatives to be evaluated.

General

• To develop good relationships, with all agencies and services, to ensure they work together for the benefit of older adults.
• To undertake other duties and responsibilities appropriate to the post.

Person specification

• Experience of working on a one-to-one basis with a vulnerable and isolated client group.
• Experience of delivering digital inclusion activities/training for older people in groups and individually.
• Experience of maintaining paper and electronic records and statistical data.
• Experience of providing high quality and fast-paced customer service.
• Experience of co-ordinating peers to deliver activities.
• Experience of maintaining paper and electronic records and statistical data.
• Experience of training others to train.
• Experience of working with volunteers.

Knowledge and Understanding

• Understanding confidentiality policy and practice.
• Understanding and commitment to equal opportunities in practice.
• Understanding and commitment to empowering service users.
• Excellent understanding of user involvement and co-production.
• Knowledge of the challenges and issues of growing older in East London.

Skills/ Attribute

• Excellent oral and written communication skills in English.
• Excellent numeracy.
• Proficiency with Microsoft Office and experience of using databases.
• Excellent practical knowledge of general IT and technology, including conferencing software e.g., Zoom, Teams etc.
• Ability to work independently and collaboratively.
• Ability to work well under pressure.

PLEASE DOWNLOAD THE APPLICATION PACK FOR FULL DETAILS ABOUT THE BENEFITS OFFERED

Who are we? We are lived experience leaders who engage, inspire and support transformation for children's services in the UK.

Please read the job requirements below and if you think you'd be a great fit, let us know! We at The Care Leaders are looking forward to hearing from you.

Main purpose of the role:

This role is a great opportunity for an aspiring project manager who is enjoying working in a fast-paced start up environment.

The role will focus on:

Supporting the delivery of The Care Leaders’s projects and initiating and delivering new activities, in accordance with the objectives of the organisation.

Supporting the work of the Director of Strategy, including by providing administrative support.

Main responsibilities 

· Management of administration of consultancy projects, including updating project plans, minuting meetings, diary management.

· Event management for Online Conferencing, using event bright and Microsoft Teams/Zoom.

· Communication with stakeholders, clients and enquiries.

· Sending invoices, making payments and updating spreadsheets.

· Manage project specific budgets, creating a reporting system for staff to send in expenses and update project budgets

· Updating the project management tool (such as Asana).

· Maintain and further develop good working relationships and effective communication with the organisation’s stakeholders, ensuring that their needs are understood, and appropriate support provided.

· Manage the Director of Strategy’s diary, maintaining a realistic and manageable diary by assessing the priority of appointments and reallocation as necessary.

· Manage the Director of Strategy’s travel arrangements as required.

· Screen enquiries and requests, and deal with them when appropriate, including responding to general enquiries on behalf of the Director of Strategy.

· Assist the Director of Strategy in researching and following up with action on matters which fall within the Director of Strategy’s responsibility – chasing responses, triggering follow-up action etc.

· Produce and/or proofread documents, briefing papers, reports and presentations for the Director of Strategy as required.

· Preliminary drafting of correspondence on the Director of Strategy's behalf.

· Send invoices to clients.

· Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.

· Any other duties as may reasonably be required by the Director of Strategy.

PERSON SPECIFICATION

Essential (Experience/Knowledge/Skills)

• Excellent project management skills;

• Must be self-efficient, manage their own time, set deadlines and goals;

• Excellent organisational skills;

• Must have experience with Online project management tools such as Asana;

• Experience of working on cross-functional projects using a variety of project management approaches;

• Experience of working on multiple projects and stakeholders simultaneously;

• Experience of electronic diary management;

• Experience with Eventbrite;

• Experience with Microsoft 365 Admin Centre;

• Experience with online accounting software ‘Xero’ or willing to learn, send out invoices;

• Experience with producing project reports and timelines, forms and surveys in Google forms format;

• Experience organising events, including online events;

• Excellent IT skills, including a working knowledge of software packages, preferably Microsoft Office Word, Excel and PowerPoint; Outlook365, including Teams, Sharepoint, and Onedrive;

• Excellent communication skills (verbal and written);

• Confident communicator;

• Excellent organisational skills and the ability to multitask;

• The ability to be proactive and take the initiative;

• A flexible, pro-active approach to work including the ability to prioritise and re-prioritise;

• Tact and diplomacy;

• Ability to deal with sensitive information with discretion and to maintain confidentiality;

• Ability to organise and plan own work;

• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts;

• Excellent time management;

• Appropriate level of data protection awareness or willing to learn.

Desirable (Qualifications/Experience/Knowledge/Skills)

• PRINCE 2 certified or equivalent;

• Familiar with project management platform Asana;

• Familiar with Zoom and Google Meets;

• Familiar with generating project metrics;

• Experience with social media management (e.g. Hootsuite);

• Experience with iWork (Keynote, Pages);

• Experience working on projects in the public sector, in general, and children’s services, in particular.

Job title

Projects Officer

Reporting to

Director of Strategy

Salary range

£25,000 - £27,000 per annum depending on experience

Location

Hybrid. Working from the office in Oxford is required 6 times per month

Contract

Full time, fixed-term contract 12 months

Probation period

6 months

The Care Leaders is committed to equal opportunities and welcomes applications from all sections of the community and all backgrounds. The Care Leaders encourages applications from candidates with personal experience in foster care.

All applicants are treated equally and selected on the basis of individual merit and ability to meet the requirements of the role.

Are you experienced in communications?

Are you interested in NHS and social care services?

Do you care about improving services for people in Surrey?

We're looking for an enthusiastic, dynamic person who can confidently lead our internal and external communications, help us raise awareness of our services and communicate our impact to stakeholders, the media and the public.

As our Communications & Involvement Officer you will;

• Oversee the delivery of our external and internal communications strategy.
• Raise awareness of the impact of our work.
• Build relationships with stakeholders, communities and groups across Surrey.
• Manage our branding, reports, website, email and social media content.
• Be the main point of contact for media enquiries, comments and interviews.
• Promote Healthwatch Surrey in health and care settings, local places and publications.
• Lead on our influencing work in one geographic area of Surrey.
• Help manage our Comms & Marketing Apprentice.

The work will be varied, and you will interact with many different people (please see the job description for more details).

You will need to be interested in the NHS and social care (ideally with some experience/understanding of the sector); interested in communications and marketing; confident to be the face of Healthwatch Surrey in meetings and at events. You will need to be proactive, responsive and able to prioritise/manage your own workload.

You will be part of a team who are all passionate about hearing from local people, and that has a real say in developing health and social care services, liaising with senior professionals and clinicians to help deliver change for local people.

In return we can offer flexible working, a fun, supportive, well-organised team and a Guildford office location combined with home working. We offer 25 days leave increasing after 3 years of service. We provide ongoing training and development and, most importantly, give you an opportunity to help improve health and social care services for local people.

The role is 37.5 hours full-time and permanent. However, we also welcome applicants who may wish to work around 30 hours per week. The role will require some travel across Surrey to attend meetings and events. This can involve transporting promotional and engagement materials. You will need to be able to organise transport to do this.

How to Apply:

Please visit our website for more information.

ONLY applications that include a cover letter which demonstrates how you meet the person specification will be considered for the post.

Deadline for applications: Monday 31st January 2022 (5pm)

Please note: depending on the volume of applications we receive for this post we may not be able to respond individually to all applications. Successful candidates will be notified by 2nd February 2022. Candidates will need to be available to attend interview w/c 7th February 2022.