Operations manager jobs

The Role

Reporting to the Board of Trustees, the CEO/Director will be responsible for the overall strategic, financial, and operational leadership of Chelsea Theatre. This is a hands-on role with a focus on balancing the day-to-day running of the operational activities of the venue, with essential components such as stakeholder management, community engagement and income generation. 

Key Responsibilities

The postholder will: 

• Provide leadership and responsibility for the charity’s purpose, administration and financial management plus ensure compliance with the law and regulations. 

• Generate significant earned income from one-off and repeat hirers, including local community organisations, commercial contracts, arts organisations and private hires, with a focus on high quality customer care.

• Increase income from grants, corporates and funds from individuals, with support from Trustees.

• Run the building as a community centre, making an ever-increasing positive impact in the local community and beyond. 

• Motivate and engage a small team of staff and volunteers, and broad range of stakeholders and prospective supporters.

• Where necessary, with the team, be capable of delivering a range of operational tasks, such as updating the website and managing the box office systems.

• Act as ambassador for the charity, building relationships with partners and stakeholders in the community, local government and with businesses. 

Strategic & Commercial Leadership

• Work with the Board to develop and implement a clear vision and business strategy to ensure the long-term sustainability and growth of the Chelsea Theatre.

• Identify and maximise commercial opportunities, including venue hire, sponsorship, and partnerships. Support the Board with fundraising.

• Lead on business development and marketing initiatives to increase revenue while maintaining the venue’s community-focused ethos.

• Ensure the organisation’s mixed team of staff and volunteers are focused on supporting the business’s mission and objectives.

Venue & Operational Management

• Oversee all aspects of venue operations, ensuring the highest standards of efficiency, customer experience, and compliance with health and safety regulations.

• Develop and manage budgets effectively, ensuring quality financial reporting, financial stability, and responsible stewardship of resources.

• Ability to optimise rental income and diversify income streams, while serving community needs. 

• Build and maintain relationships with key stakeholders, including funders, local authorities, businesses, and community groups.

• Operate within the annual budget. Monitor key indicators of the organisation’s impact and financial health. 

Community & Stakeholder Engagement

• Develop and nurture partnerships with the local community, ensuring the theatre remains a welcoming and accessible space for all.

• Work closely with the Board of Trustees to align organisational commercial goals with community needs and expectations.

• Further develop a balanced and funded community programme, which currently include a flagship youth theatre scheme, to reflect community needs and interests. 

• Represent Chelsea Theatre externally, acting as an advocate for its work and impact.

About GMYF

GMYF is a long-established charity that works with young people across Greater Manchester to support their aspirations and create opportunities. We deliver a year-round programme of recreational and educational opportunities to young people within our stand-alone Centres as well as providing support to affiliated clubs.

GMYF opened our first youth centre in Partington in September 2022 and a second youth centre in Charlestown in July 2024. These Centres provide an ambitious and enriching curriculum for young people with a wide range of activities. We also jointly own an Outdoors Activities Centre in Cumbria – Ormside Mill. GMYF took on a management function for Norbrook Youth Centre, Wythenshaw from 1st May 2025, a previous affiliate member.

Now is a fantastic time to get involved with GMYF and support our work!

To find out more please visit our website.

Youth Activites Lead - Main Purpose of the job

To lead day to day operations providing a ‘hands-on’ management role to play & youth workers, oversight of external providers delivering activities to young people at Norbrook. Leading and implementing an enriching youth work curriculum, quality assurance and health and safety standards, providing outstanding outcomes young people. Working with external partners and attending partnership meetings.

Main Tasks and Responsibilities

Leadership and Management:

1. Provide curriculum and quality assurance framework for youth work at Norbrook,  providing a vibrant enriching offer for young people including youth voice and residential activities

2. Provide regular one-to-one support, coaching and appraisal of direct reports including Continuous Professional Development (CPD)

3. Support the centre self-evaluation process to inform GMYF Self Improvement Plan

4. Support the wider running of the charity though attendance at meetings and events

5. Complete small scale funding bids to enhance the centre youth offer   

 Health and Safety: 

1. Ensure centres meet health and safety standards/regulations including daily site checks, kitchen hygiene, risk assessments, fire drills, accident, and complaints logs

2. Provide clear guidance to centre staff and user groups on safe and compliant systems to ensure a safe, fit for purpose centre

3. Oversee all off-site trips and visits ensuring they are risk assessed, supervised, staff are briefed and staff understand their roles and responsibilities

4. Ensure a record of young people, staff and visitors on site is maintained

5. Manage a programme of Planned Preventative Maintenance (PPE) ensuring centre remains compliant with current H&S requirements e.g. PAT testing, hygiene, shutters

6. Manage centre Assets Register

7. Hold responsibility for centres’ petty cash budget subject to approved limits

8. Line manage youth work team including Youthwork Lead

Curriculum/Safeguarding/Achievements:

1. To work with the Quality Assurance officer to plan and deliver an exciting and vibrant curriculum for children and young people, ensuring the needs of SEND are met

2. Maintain and update direct reports HR files

3. Approve and oversee the work of a range of support agencies to promote the well-being of children and young people e.g. Brook, Lifeline, NHS, Social Services

4. Lead and promote positive attitudes and high standards of performance for staff teams, using de-escalation skills to resolve issues in line with established policies

5. Set high standards for children and young people’s learning which support them to feel safe, ambitious, accepted and valued

6. Ensure recording of incidents, exclusions, interventions, actions taken on-site are managed in accordance with organisation policies and processes

7. Report and record safeguarding issues/concerns to the Designated Safeguarding Lead

8. Manage the use of external visits and activities to ensure these are risk assessed, to budget and with set learning objectives

Professional and Personal Conduct:

1. Support and contribute to the overall aims of the charity carrying out all duties with full regard to the policies, procedures and high standards of GMYF

2. Ensure that personal conduct does not conflict with the professional expectations of the organisation

3. Promote positive images of the organisation to develop supportive and constructive relationships with children, young people,  parents, external partners

4. Carry out any other duties within the scope and purpose of the post as directed by the Operations Director.

Skills, Qualifications & Experience

We are looking for a qualified and experienced youth work professional with experience of line managing others.  Please see the job spec for more detailed selection criteria.

To Apply

Please send a CV and covering letter to us on the link provided, stating how your experience and skills make you suitable for the above position.  The closing date for receipt of applications is 12 Noon on Monday 19th May 2025.  Interviews will be held at Norbrook Youth Centre on Thursday 22nd May 2025.

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 2nd May

Interviews: Thursday 8th May

Site Manager - Newport Wetlands
Reference: APR20255795
Location: RSPB Newport Wetlands, NP18
Salary: £39,205.00 - £41,856.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)

Are you a dynamic leader with the energy and experience to shape the future of one of the RSPB’s most important visitor sites?

We’re looking for an inspiring and inclusive leader with experience in visitor operations and land management to oversee the visitor facilities at RSPB Newport Wetlands on the Gwent Levels.

As Site Manager, you’ll be responsible for delivering site objectives alongside a high-quality visitor experience. With over 70,000 visitors a year and a thriving membership recruitment operation, Newport Wetlands is a key site for connecting people with nature. You’ll lead and inspire a highly committed team of staff and volunteers to deliver excellence, therefore line management and leadership experience are essential for this role.

You will also work alongside a variety of colleagues from across the RSPB in a matrix structure, including (but not limited to) consultants within the Visitor Operations Team, health and safety, rural surveyors, ecology, fundraising, project management, communications and policy.

Newport Wetlands is a gateway site within the Living Levels landscape partnership, which is a strong and aligned partnership that is driving a range of ambitious initiatives across the Levels.

The successful candidate will be a capable manager who works well with a wide range of people and can collaborate effectively with partners at all levels. Your strong programme and people management skills will help the team achieve the best possible outcomes against our priorities.

You’ll lead work programmes and projects, so enthusiasm, initiative, and diplomacy are key. You’ll need to communicate your passion for nature to others and have a hands-on approach to solving practical challenges.

You’ll need experience of managing income and expenditure budgets and have a commercially minded approach to ensure that we deliver a great visitor experience and generate a profit. You’ll also need to be a good, clear communicator and have an eye for detail, be able to manage systems and processes to ensure that they are all legally, financially and organisationally compliant.

As Site Manager you will:

• Manage day to day operations for people, visitors, finance and legal compliance, habitats and species
• Inspire, lead and develop the dedicated team of staff and volunteers
• Be responsible for the review, update and implementation of the site business plan
• Act as the main point of contact for the local community, neighbours, and partner organisations in order maintain good relationships
• Enjoy the support of a very experienced local team, area manager, visitor operations consultants, ecologists, rural surveyor, safety advisor and other specialist RSPB staff.

Essential Skills, Knowledge and Experience:

• Visitor operation management experience
• Line Management experience (staff and/or volunteers)
• Experience of working within a multi-functional team
• Excellent Interpersonal and communication skills
• Leadership skills
• Knowledge of the ecological requirements of key species and habitats
• Land management experience
• Health, Safety, Environmental and Land management compliance experience
• Experience of managing contractors
• Effective project and budget management skills
• Practical Problem-solving skills
• Time management, organisational and prioritisation skills
• Influencing and negotiation skills
• IT, database and GIS skills

Desirable qualifications, knowledge, skills and experience:

• Degree level qualification in a relevant subject
• Reedbed/wetland management experience

Closing date: 23:59, Monday, 26th May 2025
We are looking to conduct interviews for this position on 5th June 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Be a part of a collective and supportive team by joining the London District.

Our Admin Assistant will be a core member of the team and will have the opportunity to engage with the many workstreams in the life of Methodism in London. We’re looking for someone who is a great organiser (of themselves and others), fab at administration, but you’ll also need some skills in IT applications. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why work with us?
A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.

Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations including the Kindling Trust, promoting ecological and social justice through a broad range of projects. 

We have just secured funding to fix our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and also therefore, on our income from venue hire (with much less events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. The funding means we are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.

We are looking for a motivated and passionate person to join our small team here at Bridge 5 Mill. You will be part of an exciting new chapter for our organisation, as we prepare for our events “relaunch”,  diversify our services and begin working on exciting new development projects. As our Finance Manager, you will be an integral part of this transition, working alongside the Building Manager and Community Engagement Manager, to increase event occupancy, improve our current services and financially futureproof Bridge 5 Mill. 

We are at an exciting time in the life of our organisation and there has never been a more important time for us to deliver our vision. We are looking for someone with the experience, skills and energy to help us do that.

MAIN DUTIES

Bookkeeping;

• Bank reconciliation
• Invoicing and payment management
• Purchases and paying bills
• Assist our accountant with HMRC duties 

Prepare financial reports;

• Prepare quarterly management reports for Board of Trustees
• Create budgets & forecasts
• Compare budgets versus actuals & collaborate with the operations team on where to make improvements
• Identify and monitor financial Key Performance Indicators
• Submitting relevant documents to companies House, Charity Commission etc.

Fundraising;

• Research and apply for loans, grants and blended finance options as needed
• Reporting to funders on grant progress
• Liaise with operations team on financial viability of future development plans 

Reception cover (to cover annual leave / sickness when needed);

• Sit at reception to cover annual leave / sickness when needed
• Take booking enquiries over the phone & via email 
• Respond to tenant queries 
• Welcome guests 

Other;

• Fulfilling such other duties and assignments as may be required from time to time.

PERSON SPECIFICATION

Essential competence, skills and knowledge;

• Experience in bookkeeping
• Good excel skills
• Ability to work within a small dynamic team
• Experience in financial reporting
• Experience in funding bid writing
• Good administration skills
• Ability to prioritise tasks, good time management and organisational skills
• Good administration and IT skills
• Problem solving skills and  proactiveness

Desirable competence, skills and knowledge;

• Excellent communication and interpersonal skills
• Customer service skills
• Experience of reception, hospitality or facilities operations

Essential personal skills;

• Awareness, understanding and enthusiasm for environmental and social change issues
• Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
• Ability to learn on the job, and respond to possibilities and potential opportunities
• Willingness and flexibility to undertake any relevant training required

Desirable personal skills;

• Understanding of the social change and VCSE sector
• Knowledge of the events and venue hires industry

Salary: £24, 570 pro rata per annum (for a 37.5 hour working week), plus 5% employer pension contribution (actual salary for 22.5  hours a week: £14,742 per annum). Salary based on Real Living Wage 2025/26.

In this exciting new role, we are looking for a passionate and ambitious HR Manager to join our team and help us to enhance our team’s performance and wellbeing, our values-led culture, and further enhance our diversity and inclusion.

In this stand-alone role, you will work with the Director of Finance & Operations (DFO) to oversee all aspects of HR practices and processes. You will ensure compliance with employment law, and that all our HR policies, processes, and systems are up to date, simple and well-understood.

You will lead the day-to-day HR function providing support to staff across all areas of HR. This will include managing all our HR systems, providing expert advice and guidance to staff, and overseeing each employee's journey from induction to exit.

You will implement talent retention strategies and ensure Switchback is a fulfilling place to work with a real sense of belonging in the team.

Oversee all recruitment processes focusing on supporting applicants and staff to have the best experience.

You will be passionate about the idea of helping others to be their best and putting in place systems and processes to make that possible. You will be excited about making significant contributions to developing our HR practice and processes.

Above all, you’ll be passionate about Switchback’s purpose and values, and keen to join an organisation that wants to support young men make real, lasting change through front-line work and big ambitions to transform the system.

Sightsavers is looking for a Legacy Manager - a vital role within our in-house Legacy team to manage and operate the administration of all legacies received by Sightsavers

Salary: £45,000 - £50,000 per year - depending upon experience

Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

Each year Sightsavers receives over £10m from gifts in the wills of our generous supporters. Administering these gifts sensitively and professionally is vital for us to continue to grow this key income stream and eliminate avoidable blindness and promote the rights of people with disabilities through our work.

Responsibilities:

Reporting to the Head of Legacies, the Legacy Manager will manage and operate the administration of all legacies received by Sightsavers in the UK and Ireland, liaising with Executors, Solicitors, Trust Corporations, together with Legacy Managers/ Officers at other charities.

Key duties include:

• managing and developing our small, dedicated legacy team
• maximising potential funds for Sightsavers, whilst protecting the reputation of the charity
• optimising the collection of legacy income in line with current legal frameworks
• complying with internal and external audit and compliance requirements in relation to legacy administration
• providing a legal and advisory service through the Head of Function
• maintaining all case documentation and records
• responsibility for and managing of the Legacy Officer and Legacy Assistant

About you - skills and experience

We are looking for an individual with outstanding customer service and strong technical and influencing skills as well as bags of tact and diplomacy and a team ethos.  

You will have: 

• previous experience in Charity Legacy Management or equivalent areas of specialism in the legal sector, ideally with managerial responsibility, with the Institute of Legacy Management Certificate CICLA (Certificate in Charity Legacy Administration), STEP (Society of Trust and Estate Practitioners) qualification or equivalent
• demonstrable experience of working in a senior position in the legacy department of a charity or Probate department of a firm of Solicitors, Bank or Trust Corporation
• good finance and accounting knowledge, particularly estate accounts, investment management and share valuations
• strong knowledge of relevant Charity Law legislation
• strong knowledge of relevant Probate and Trust Law and procedures
• working knowledge of GDPR
• experience of working with the FirstClass legacy management system (desirable)

This is an involved role, and further details may be found within the job description

The team mostly work from home however, our expectation is that we will need the successful candidate to be able to travel to the offices in Haywards Heath, West Sussex (RH16 3BW) at least once per quarter but there is also the option to work in the office for three days per week, working the other two days from home. It’s an easy 20-minute train journey from Brighton or 45 minutes from London. We’re located close to Haywards Heath rail station and on lots of bus routes. Please note that this role must be worked from within the UK.

Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. 

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.We anticipate that final stage interviews will take place in mid-June 2025 but applications will be reviewed as they are received with first stage interviews being arranged as soon as possible.

Closing date: 4 May 2025

• Location:  Oxfordshire
• Annual Salary: £38,755
• Hours per week: Full time (37.5 hours) 
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5
• Required: Full UK driving licence and access to a car/vehicle. 
• Sponsorship is not available for this position

Supporting people to live great lives.

Affinity Trust helps people live meaningful lives on their own terms. As a Support Manager, you will play a key role in supporting adults with learning disabilities across locations in Oxfordshire, helping them to live life the way they choose.
 

How will I make a difference?

• You will empower your teams to support people to live their lives their way with creativity, patience and empathy
• You will build a community of support to achieve great outcomes for people through your relationships with teams, families and professional bodies.
• You will be a role model to your team, building a culture of belonging.
• You will be willing to work flexibly to meet the organisation's needs, with regular presence at locations and on-call support on a rota basis.
   

What do I need to demonstrate in my application?
 

• Previous experience managing support for people with learning disabilities and complex needs.
• You will be able to plan, monitor and evaluate continuous improvement initiatives
• You will have a strong practical understanding of CQC/SCI Regulations and reporting requirements. 
• You will be able to undertake CQC registration if required.
• You will be confident in using Microsoft Office programmes such as Word, Excel, PowerPoint and SharePoint
• You will be willing and able to participate in the on-call support rota
   

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money. 
• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme. 

If you want to empower people to live the life they choose … Apply today.
 

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We reserve the right to close this advert early if sufficient applications are received.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Do you have experience in contract management and procurement including strong knowledge of contract law, procurement processes, and supplier management? Are you an experienced leader with decision-making abilities and experience interacting with senior stakeholders?
 
TPP are recruiting a Procurement and Contracts Manager on behalf of our client, a recognised professional membership organisation.

This role offer's hybrid working with the expectation that you will attend the office 4 times a month. It's part time working 28 hours a week. The pro rata salary would be £35,200 - £38,400 depending on experience.   
 
Benefits:
 

• 25 days holiday (pro rata excluding all public holidays), increasing after four years’ service.
• Private healthcare and dental cover after completion of six-month probationary period.
• Pension scheme with up to 8% employer contribution.
• Company sick pay scheme.
• Life assurance at four times the salary.
• Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10 days).
• Free parking on site.
• Employee Assistance Programme.
• Performance Related Pay (PRP) scheme.
• One paid volunteering day per year.
• Hybrid/flexible working options available dependent on job role with a requirement to come into the office 4 days per month.

 
The Role:
 
As a Contracts Manager, you will be at the heart of creating, implementing, and managing contracts and procurement processes, ensuring they are compliant, cost-effective, and aligned with the organisation’s strategic goals. This position offers a unique blend of responsibilities, from drafting and negotiating contracts to managing supplier relationships and overseeing procurement lifecycles.
 
 
Main responsibilities:
 

• Contract Management: Draft, review, and negotiate contracts, ensuring compliance with legal and organisational standards. Oversee the entire contract lifecycle and maintain a comprehensive database of all contracts.
• Procurement: Lead and support the procurement lifecycle, from requests for information/proposals to performance management plans. Identify and evaluate potential suppliers, negotiate contracts, and establish strong supplier relationships.
• Stakeholder Engagement: Serve as the primary point of contact for all contract-related and procurement requests. Liaise with stakeholders to align procurement strategies with business goals and provide guidance on best practices.
• Reporting: Analyse and report on supplier spend and financial performance, collaborating with the finance department for accurate financial reporting and budgeting.
• Continuous Improvement: Stay updated on industry trends and implement process improvements to enhance efficiency and effectiveness in contract management and procurement.
•  

Requirements:
 

• Experience in contract management and procurement, with a strong understanding of legal terminology and concepts.
• Experience working with senior stakeholders is advantageous.
• Strong knowledge of contract law, procurement processes, and supplier management.
• Proficiency in the Microsoft Office.
• Detail-oriented with strong organisational skills, leadership and decision-making abilities, adaptability.
• Ability to adapt and manage multiple priorities.
• Strong interpersonal skills.
• Professional certification in contract management or procurement (e.g., CIPS) or a legal qualification would be a plus (Support is available for candidates wishing to start or continue their studies).

 
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Service Manager

Salary: £27,700

Location: Bedford

ABOUT THE DEPUTY SERVICE MANAGER ROLE

We're hiring a Deputy Service Manager to join our service in Bedford. You will be responsible for the running and oversight of a 19-bed residential service close to Bedford Town Centre offering a safe, peaceful and supportive living environment for individuals wishing to engage with support to assist them in increasing their levels of independence.

You will provide overall leadership and management of your service and team who deliver high quality, trauma informed support to residents. You will work to ensure we meet full contract and compliance needs, as well as provide leadership to your team to achieve KPI's and other service requirements.

The role:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

Shift/Working pattern: 37.5 hours a week face to face in service Monday to Friday 09:00 - 17:00, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our out of hours on call service. 

What are we looking for from a Deputy Service Manager?

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Ability to lead a team to achieve service KPI's
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.

Job title: Fundraising Manager

Type of contract: Fixed term contract – 12 months – with scope of extending this

Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)

Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work

Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme

Annual leave: 10 days A/L per annum (excluding bank holidays)

Reporting: to the CEO

Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.

About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.

This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.

Some of the benefits of working at Borderlands include:

·Flexible and hybrid work

·Supportive staff team

·Workplace pension contribution

·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West

Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.

Start date:  Mid-August 2025 (subject to Enhanced DBS Check and satisfactory references).

Salary: £36,411 - £38,261 per annum, pro rata.

Hours: 35 hours a week, with some flexibility possible.

Contract: This is a 9 month maternity cover contract, with possibility of extension to 12 months

Place of work: To work flexibly at CARA premises across mid and north Essex, including Braintree, Chelmsford, Clacton, Colchester, Harwich and Dunmow, with some remote home working.

Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. 

Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.

Application deadline:  10am, Monday 2nd June 2025 

Interviews:  Monday 9th June 2025 

Start date: Mid-August, subject to receipt of satisfactory references and enhanced DBS check.

Mandatory Training Dates: To be confirmed.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

The role of CARA’s Child and Young Person’s Practice Manager is to lead CARA’s teams of Young Person’s Practitioners and Child and Family Practitioners and manage the provision of specialist sexual violence counselling for young people, play therapy and support for parents and carers.  The post holder may hold a small caseload of clients and undertake some assessments, but the main emphasis of this role will be on the management, support and coordination of the team.

This is a varied and interesting role, giving the post holder opportunity to lead a talented and committed team of practitioners.   As well as overseeing day-to-day operations of the team, the post holder will be part of CARA’s management team and will have the opportunity to play a key role in CARA’s wider development, working closely with the CEO and Deputy CEO.   The post holder will work with our sister centres, SERICC and SOS Rape Crisis to gain an understanding of Child and Young Person’s services across Essex and coordinate these as appropriate.   

Main Responsibilities

Leadership and Management

• To manage all operational aspects of CARA’s Child and Young Person’s Practice, including overseeing the delivery of our specialist young person’s counselling service, play therapy and support for parents and carers.    This may also include managing any new Child and Young Person’s Practice projects that CARA develops.

• To work in accordance with CARA’s policies and procedures and embed a feminist approach in CARA activities.

• To co-ordinate, review and develop effective processes within the Child and Young Person’s Practice, working closely with the Deputy CEO, the Young Person’s Practitioners and the Child and Family Practitioners.

• To line-manage a team of Young Person’s and Child and Family Practitioners, providing day-to-day support, monitoring performance and identifying training and development needs.   This will include keeping up to date notes of line management meetings and conducting and recording annual staff appraisals.

• Work with our Adult Practice Manager to oversee the work of a wider team of sessional counsellors, including supporting Practitioners in line managing sessional and volunteer counsellors and identifying training needs. This will include helping to co-ordinate a monthly sessional and volunteer counsellor meeting. 

• To support practitioners and sessional counsellors in maintaining up-to-date client records and ensure that gaps in data are proactively addressed, as required.

• To work with CARA’s Deputy CEO to recruit and train new staff and sessional and volunteer counsellors, as required.

• To lead regular Young Person’s Practice and Child and Family Practice meetings, producing notes to share with team members and with senior management.

• To maintain an overview of waiting lists, working closely with practitioners and with the Deputy CEO and CEO to ensure that staff and resources are deployed effectively.

• To keep up to date with relevant legislation, policy and practice issues, including BACP and child safeguarding guidance and ensure the practitioners are aware of changes.

• To liaise with CARA’s other teams and more widely with Synergy Essex teams, resolving problems and ensuring good communication and mutual understanding of respective roles and ways of operating.

• To liaise with external agencies, including children’s mental health and social care, ensuring CARA is represented at meetings as required and developing effective relationships to ensure our services co-ordinate with statutory and voluntary services.

• To be part of the CARA management team and attend regular management team meetings, contributing to CARA’s ongoing development.

Counselling and client support

• To oversee client work within the teams, working closely with all team members to resolve client issues and ensure high quality service provision.

• To undertake client assessments and make appropriate arrangements for support.

• To provide specialist counselling for young people and/or play therapy for children and support for their parents, holding a small caseload of clients.

• To keep client records up to date. 

• To work flexibly at CARA centres across mid and north Essex, providing face-to-face and remote sessions, as required.

General

• To work flexible hours, including some evening work and occasional weekends.

• To participate in CARA team meetings, supervision, training and development.

• To provide specialist advice to other workers and agencies, including participation in delivery of training sessions.

• To raise awareness of sexual violence and its impact in the community and within other agencies.

• To keep appropriate records in accordance with CARA policies and procedures.

• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

• To be administratively self-servicing.

• To report to the Deputy CEO, CEO and Trustees as required, including the production of regular written reports and verbal reports.

• To undertake any other related activities as required by the Deputy CEO, CEO or the Chair of the Board of Trustees.

About CARA 

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here.   We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East and we work closely with South Essex-based SERICC and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.