Operations Support Coordinator Jobs in Manchester

The Operations Volunteering Experience Coordinator helps people with sight loss live the life they choose by ensuring volunteers in Operations-based roles are set up for success by preparing and training them for their role. Once in their role, they will support a positive volunteering experience by working to retain, further utilize and develop our volunteers in their role and wider into the Guide Dog family and community. Without our volunteers, none of our services would be possible. 

We currently have 2 roles available one would work across the two teams in Sheffield & Notthingham; and the other to work across the two teams in Atherton & Liverpool. A typical fortnight would include days working from the office, days in the community, and some home working. The role holder will manage the time and location of their working days.

For this role, you’ll work 35 hours per week, 9am to 5pm, Monday through Friday. Please be aware that this role may include some travel covering your region and work outside of your usual 9-5 working hours.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experienced with CRM database use, including navigation, inputting, report building, and analytics.

• Experience of managing and supporting volunteers.

• Experience of implementing new working practices within a team.

• Demonstrable and up-to-date knowledge of good practice in equality, diversity, and inclusion. 

• Demonstrable and up-to-date knowledge of GDPR and use of Customer Relationship Management systems. 

• Relevant and up to date knowledge of safeguarding principles.

• Proven ability to plan and implement projects and programmes of work. 

• Demonstrable ability to problem solve and advise with complaints.

• Computer literate with an intermediate knowledge of Microsoft Office packages.

Desirable 

• Relevant qualification in volunteer management or equivalent. 

• Experience with Salesforce CRM database

• Facilitation and/or training skills.

• Experience of creating an inclusive work environment for people with a disability.

• Personal experience of volunteering.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form via our website on our jobs portal, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. 

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Street Paws is a non-profit organisation that was founded in 2016 with the aim of providing free and accessible veterinary care and support services to pets of homeless people in the UK. We strive to bridge the gap between animal and human welfare services. Ensuring that pets are not left behind in the fight against homelessness.

Demand for our services is ever growing due to the impacts of cuts to public funding, rising private rents, limited social housing and cuts to housing benefit. Research has shown that many owners have been asked to give up their pet in order to get accommodation. Homeless people will rarely agree to go into a hostel without their pet choosing instead to remain in extreme vulnerability and depravation on the streets.

Role Summary

This is a new position at Street Paws which has been created to support ongoing projects in the Greater Manchester region. The role involves assisting the Operations Manager in expanding current projects, such as incorporating hostels into our Dog Champion Scheme and developing the new volunteering scheme nationally. Responsibilities include recruiting volunteers, providing support and guidance, and fostering positive relationships to enhance the volunteer experience.

Role Description

Based in the Greater Manchester area, the Project Coordinator will be responsible for supporting the Operations Manager with the delivery, administration, and support of Street Paws’ work nationally. The role will support the onboarding of new partners and the management of existing partners, including suppliers and contacts. They will be a point of contact for internal and external enquiries.

The Project Coordinator will support and develop our new volunteer programme, including recruitment and retention of volunteers, volunteer inductions, and training. Street Paws is a small team, and as such, we expect people to be highly flexible in their roles and willing to turn their hand to anything that needs to be done.

Responsibilities

• Promote the charity’s work nationally.
• Respond to internal and external enquiries regarding the charity’s projects and services.
• Actively seek out, develop, and maintain partnerships to strengthen the charity’s projects.
• Ensure each onboarded partner is aware of our services.
• Support the Operations Manager in the expansion of the charity’s projects to new partners and areas.
• Support the Operations Manager with the onboarding of hostels.
• Lead on the development of our volunteer programme.
• Responsible for all aspects of volunteer support; advice, guidance, recruitment, training, induction and onward volunteer management.
• Establish positive relationships with volunteers to ensure that they have a fulfilling volunteering experience.
• Design information gathering format for feedback, and statistics from partners and volunteers.
• Contribute content ideas and create copy for social media content, articles, blogs, and a quarterly newsletter for volunteers and supporters.
• Provide feedback to the Street Paws CEO to report on the charity’s KPIs.
• Travel to hostel locations as required to support hostel partners and volunteers.
• Support partnerships across the Greater Manchester area and attend sessions to provide support for people with pets.

Operational Support Coordinator

We are delighted to share this new and exciting opportunity for an Operational Support Coordinator to join a dynamic organisation.

Position: Operational Support Coordinator

Location: Holyoake House, Manchester 

Salary: £33,570 per annum (pro-rated to 21 hours - £20,142)

Hours: Part-time, 3 days a week (21 hours)

Contract: Permanent

Closing Date: Midnight, Friday 20th September 2024

Interviews: Week commencing 30th September 2024, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

As Operational Support Coordinator, you will play a crucial role in the Operational Support Unit, ensuring the smooth and efficient operation of the organisation’s various processes. This role involves working closely with various teams to promote cross-functional collaboration and supporting the delivery of our operational plan through digital coordination, project management and process improvement.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Key responsibilities include:

• Lead on the end-to-end project management for cross-functional initiatives, ensuring clear communication and tracking timelines; Utilise digital coordination tools like Asana to manage resource planning, evaluate team capacity, and monitor progress.
• Facilitate communication channels across departments to stay informed about progress and potential roadblocks of our operational plan.
• Develop and manage a centralised reporting system that consolidates key metrics, performance indicators, and resourcing plans from across the organisation; Provide Leadership Team and managers with comprehensive data on organisational performance and trends for informed decision-making.
• Collaborate with the Research Officer and Digital Team to identify and implement technological solutions that enhance efficiencies for the organisation and its members in line with the tech and digital strategy.
• Identify, develop and implement process improvement initiatives that span multiple departments, to streamline operations and promote cross-functional collaboration.
• Assist in the business development programmes, supporting the trial of new products.
• Participate in the AI squad, contributing to technology and efficiency initiatives.
• Coordinate and chair monthly operational meetings; record accurate minutes of meetings and ensure all matters arising and actions are dealt with by the appropriate person within agreed timescales; Provide administrative support at other relevant meetings as appropriate.

About you:

To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as an Operational Support Coordinator in another organisation.

• Experience in process improvement, operational support or project management 

• A positive and proactive attitude with the ability to identify operational challenges and issues, take initiative to develop and implement effective solutions 

• Strong interest in technology and methods for efficiency improvement 

• Demonstrate an agile approach to project management and adapt to changing priorities 

• Attention to detail, good organisational and administrative skills 

• Strong analytical and problem-solving skills 

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams 

• Highly developed IT skills with the ability to use a variety of computer systems, and proficient in Microsoft Office applications

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Operations, Operations Support, Operational Support, Admin, Project management, Project Manager, Operational Support, Operational Support Officer, Admin Support, Administration Support, Senior Administrator, Senior Admin etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link and apply online.We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Are you ready to lead and develop this pioneering new project in partnership with the Office of Sussex Police & Crime Commissioner (OSPCC). Do you thrive on building trust and engagement with young people, school communities and families?

As the Breck Foundation's new Project Coordinator (Pan Sussex), with the support of the CEO, you will lead the initial project set up, the recruitment of schools and young people, followed by all training and coordination of the delivery.

The post holder will need to be based in Sussex, required to work from home permanently but willing and able to easily travel regularly to various locations across East and West Sussex, occasionally farther as necessary to fulfil the requirements of the role, to deliver aspects of the programme and to engage with other stakeholders and colleagues.

Breck Foundation 

Breck Foundation is a unique and dynamic organisation that makes a real difference. The charity was founded in 2014 in memory of Breck Bednar, a 14-year-old boy who was groomed and murdered by someone he met online. We inform, educate and campaign to help young people and the wider UK public reclaim the internet from those who seek to harm others through it. Our educational programmes reach thousands of students, parents and safeguarding professionals each year.

The Project

Over the last few years, the Breck Foundation worked closely with Volunteer Police Cadet Units in Surrey and Tower Hamlets to train cadets as ‘Breck Ambassadors’, equipping them with the training needed to talk in schools to their peers about staying safe online and the key signs of grooming.

We are proud to take this successful project further having secured funding with the Office of Sussex Police & Crime Commissioner (OSPCC) to recruit and train up to 30 ‘Youth Ambassadors’ (for online safety) in schools across Sussex. The Youth Ambassadors will learn how to tell Breck’s story and empower young people with the tools they need to stay safe online. Working closely with schools to enable the students to become Online Safety Ambassadors for their school community, advocate for their peers and to be a voice of expertise and counsel. You will work with schools and community groups to generate impact through Breck’s story (on online grooming) and other important topics related to children’s online safety.

This flagship project for the OSPCC will launch in April 2025 (Coordinator starts in January 2025) and run for at least 12 months, with potential funding up to three years. We hope it will set a precedent for others to follow our lead and develop similar programmes for young people across the UK.

To Apply:

Please attach your CV and personal statement, providing clear examples of how you meet the essential requirements of the job description - his is the section you will be scored. 

Closing date: Monday 7th October at 5:30pm

Interview date: From Tuesday 15th October 

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 8 and 9 October 2024

Location: Manchester, Bristol, Newcastle, Nottingham, or London Hours: 37.5 hours

Start date: November, 2024 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £29,150 per annum if based in London. £26,575 per annum if based in Manchester, Nottingham, Newcastle or Bristol. Plus a £312 yearly tax-free work-from-home allowance.

Application deadline: 11th October 2024, 12 noon.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

ROLE SUMMARY

This role will report to the Senior Delivery Project Manager responsible for the ongoing development of the Alumni programme. The successful candidate will have a fantastic opportunity to guide our Alumni programme development. You will be responsible for organising events and opportunities for Alumni, such as our annual Professional Development Courses, in addition to communicating with both the Alumni group and the wider team about the programme and opportunities within it. You will also support tracking and reporting the impact of our work with Alumni to different stakeholders. You will have the opportunity to participate in the fast-paced and rewarding Future Charities Leaders Programme (FCLP) where no two days are the same, where you can focus on your professional development through the FCLP rotations (20% of your time), designed to build your charity management skills.

GRADUATE SCHEME SUMMARY

Being an Alumni Coordinator is the first step on upReach’s Future Charity Leaders Programme (FCLP). The FCLP provides you with a unique opportunity to:

• Work directly with our Alumni building their careers and exploring opportunities across different sectors, as well as our partner organisations who support them (4 days per week), while also;

• Gain exposure to various aspects of charity management through 6-month rotations (1 day per week).

• Receive training in Leadership throughout, and have the opportunity to complete an apprenticeship in Leadership and Management after 18 months on the programme (in place of rotations). 

The FCLP is designed either for graduates from any university, academic subject and background - or for those with experience in the corporate world who are looking for a career change and experience in the charity sector. 

CORE RESPONSIBILITIES

You will contribute to upReach's mission, by leading upReach’s Alumni Programme, including events and communications, supporting young professionals from lower socio-economic backgrounds  to continue to develop the key skills necessary for progression in the workplace.

You will report directly to the Senior Delivery Project Manager, who will be on hand to provide guidance and support throughout, and who you will have regular check-ins with on a weekly basis.

Please note it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.

Key responsibilities include:

1) ENGAGING ALUMNI

Once a student has graduated from university, and subsequently upReach’s core programmes, you will encourage them to engage with a range of activities. You will be responsible for:

• Developing content for our Alumni Platform and drive the use of the platform amongst the Alumni group, maximising the number that update their details, sign up for events and support upReach in a variety of ways.

• Lead on communication about the programme, both with the Alumni group and with the team and other stakeholders.  This includes a monthly Alumni newsletter, whatsapp and social media posts. 

• Lead on the organisation and further development of the Alumni Ambassador Board, including working alongside the Senior Delivery Project Manager to coordinate the logistics of the group, from sending invitations and reminders, as well as organising content.

2) PARTNERSHIPS & EVENTS Our partners make our support possible, and you will gain hands-on experience developing strong relationships with employer partners. The size and complexity of each varies, but you may typically oversee 1-2 large partnerships or 3-4 smaller ones. This includes:

• Being a partner’s first point of contact, and participating in update meetings - for example, updating a funder on Alumni engagement at an event.

• Organising Alumni events (virtual and/or in person): This includes promoting them to Alumni, overseeing logistics, and gathering feedback. 

• Organising Alumni Professional Development Courses (virtual and/or in person). The Professional Development Courses typically involves 5 events focussed on skills necessary to ‘get on, after getting in’. You will be responsible for promoting them to Alumni, overseeing logistics, and gathering feedback. 

• Support the delivery of additional events where Alumni are included, including funding or external engagement events

• Support End of Year Reviews with partners, including data analysis on Alumni engagement and successes - with the aim of ensuring partners renew their agreements.

3) DEVELOP OPPORTUNITIES FOR ALUMNI TO GIVE BACK upReach Alumni are often interested in giving back to upReach after graduation. You will be responsible for:

• Coordinating Alumni volunteering opportunities, including keeping an up to date register of Alumni volunteers and opportunities for them to engage in.

• Collaborating with different teams across upReach, including:

  • External events: coordinating Alumni speakers and volunteers

  • Fundraising: collaborating on fundraising campaigns, specifically targeting Alumni

  • Programmes team: collaborating with different teams across the Associate-facing programmes team, ensuring they are able to access Alumni volunteers for Associate-facing events

4) ROTATIONS IN DIFFERENT AREAS OF CHARITY MANAGEMENT As part of the FCLP programme, you will work on rotational projects designed to give you a greater exposure and understanding of the different areas of charity management. 

You will have a six month rotation in each of the following areas during your first 18 months on the programme: (1) Fundraising, Partnerships and Comms, (2) Operations and Strategy (3) Project and Product Management.

• Each week you will work on projects related to your current rotation (7.5 hours per week). These projects will be agreed with your Rotation Manager, in line with the learning objectives for each rotation.

5) LEADERSHIP TRAINING AND DEVELOPMENT

During your initial 18 months on the programme, you will receive training every six weeks on different soft skills within Leadership through an external training provider. This training will take place through a mixture of online and face to face sessions. Training sessions will include: 

• Communication

• Understanding different working styles

• Conflict Management

• Emotional Intelligence

6) WIDER ORGANISATIONAL SUPPORT PCs play their part in helping upReach achieve broader organisational objectives. As a key contact point with Alumni and partners, you will play a crucial role in raising awareness of wider projects. Examples include: encouraging Alumni to make nominations to upReach’s Student Social Mobility Awards; and supporting our HR team with assessing applications to future cohorts of the FCLP. 

COLLABORATION AREAS

Collaboration is a key part of upReach’s culture, and as a PC you’ll have the opportunity to work together with a range of different teams across our organisation, including: 

• Fundraising and Events - Who will work with you to spread the word about how Alumni can ‘give back’ to upReach

• Partnerships - Who will support you with managing your partner relationships and look for new opportunities to develop the programme.

You will have a unique chance to work with a variety of additional teams during your rotations, and we will look to take into account your interests and preferences along with our organisational needs. These teams include: Fundraising and Development; HR and People; Impact Measurement; Marketing and Branding; and Tech Product Management.

VALUES 

At upReach we uphold the following values for our team and volunteers, and will be looking for candidates who display these in our application process:

• Advocacy: We expect those involved with upReach to be advocates for everyone realising their full potential, regardless of social background.

• Aspiration: We empower our Associates to aim high and achieve their ambitions. 

• Integrity: We expect everyone involved with upReach to work collaboratively and with honesty, and to fulfil their commitments.

• Perseverance: We are adaptable when overcoming challenges, and encourage Associates to persevere similarly.

• Proactivity: We are proactive in our work, and inspire Associates to demonstrate this too.

SKILLS / COMPETENCIES

Please see below a summary of the key competencies required for this role. We’re looking for candidates to display the following skills during the application process, and will provide regular training to those on our FCLP to develop these. We are interested in both your paid and voluntary experiences to date where you have demonstrated these.

Essential skills:

• Motivation - Displaying a commitment to upReach and enthusiasm for the work we do, and able to inspire and motivating Associates/ Alumni/ partners to engage fully in the programme 

• Leadership - Able to relate to others with authenticity, be a role model fro Associates and Alumni, and demonstrate integrity at all times

• Continuous improvement - Exhibits a growth mindset with a readiness and willingness to learn, participating fully in training and applying learnings to day to day work

• Planning and organising - Organises own work effectively with support of your manager, understanding how to set SMART objectives and meet these within the agreed timeframes.

• Problem solving & decision making - Identifies problems and gains support to tackle them in a rational and analytical way

• Innovative - Generates new and practical ideas to improve efficiency and tackle day-to-day problems

• Self-management - Manages their own tasks and projects to a high standard

• Commitment to social mobility - Has an understanding of the UK social mobility landscape, and demonstrates a willingness to deepen their knowledge

• Communication - Able to communicate using different styles, methods and timing, and in a straightforward, honest and engaging manner with all stakeholders.

We have also seen how the following attributes can be beneficial for a team member when they become an Alumni Coordinator:

Desirable skills / experiences:

• Experience with public speaking or leading workshops

• Knowledge of the graduate labour market in the UK and experience supporting individuals through an application process

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible. 

Contract:  Permanent, part time  

Salary:  £18,963 - £22,050 per annum (£27,089 - £31,499 FTE) 

Location:   Homebased within Oxfordshire or Warwickshire 

Closing date:  Tuesday 24 September 2024 

Interview dates: 1 & 3 October 2024  

The Regional Adoptions Facilitator will be instrumental in streamlining our adoption services to maximise the number of horses we can help by 2026! 

More about the role

As Regional Adoption Facilitator, you'll collaborate with centre-based Adoptions Coordinators to swiftly execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements. You'll oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimize space for new cases.

Each day you will be conducting thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you'll manage challenging horse behaviours to support successful home placements. You'll also facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.

To expand our impact, you'll recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.

Providing excellent client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.

This is a home-based post with extensive travel. The nature of the post will require the coordinator to demonstrate considerable flexibility in arranging their work schedule and time allocation. This will include some weekend and evening work. Due to the nature of the charity’s work, it may be necessary to exceed these hours when the workload demands. The Regional Adoptions Facilitator will be required to use their own car in carrying out their duties and will be reimbursed for business mileage as appropriate. 

This is a part-time role working 26.25 hours over four days per week on a rota which includes weekends and bank holidays.  This role involves extensive travel covering areas such as Warwickshire, Nottinghamshire and across to Norfolk. 

 For a more detailed look at the role and its requirements, please see the attached job description.

About you

As this role requires coverage across specific regions, candidates must reside in either Warwickshire or Oxfordshire. You are an excellent communicator with experience in client-facing roles within horse-related environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.

Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow set processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.

Strong communication and interpersonal skills are essential. You remain professional and approachable, handling difficult situations calmly. You are open-minded, adaptable, and able to communicate effectively with customers and colleagues.

Your skills allow you to assess support levels for horses and borrowers, identifying and addressing underlying issues. You support borrowers in maintaining high welfare standards.

Trustworthy and proactive, you approach your work enthusiastically. Your problem-solving mindset helps you find solutions and prioritize decisions with attention to detail.

Resilient and emotionally intelligent, you support clients and colleagues empathetically. Motivated, flexible, and dependable, you provide exceptional service to Blue Cross horses and customers, managing your workload effectively both independently and as part of a team.

Knowledge, skills, and experience 

• Demonstrable understanding and experience of matching considerations for horses and homes. 
• Full driving licence with access to their own vehicle 
• Minimum BHS Stage 4 or acceptable equivalent qualifications or experience 
• First class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions 
• Proven practical experience of the assessment of horses, riders and their environments 
• Experience of assessing riders and analysing ridden horse behaviour 
• Practical knowledge of horse behaviour and training 
• Excellent communication skills with experience of building relationships and rapport with customers
• Experience of working with the general public with the proven ability to deal with people in a variety of circumstances 
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.  
• Good IT skills and experience of using a variety of computer packages 
• Excellent administration and organisational skills 
• Good questioning skills with the ability to gather information and distil the important points. 
• Proven decision-making ability.  
• The ability to demonstrate, understanding and apply our Blue Cross values. 

Although not essential, it would be great if you also had: 

• Experience working with volunteers. 
• Client relationship management experience. 
• Understanding of safeguarding issues

How to apply 

Please apply via our website and complete the online application process before the closing date on Tuesday 24 September 2024. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family  
• Free physiotherapy advice and face to face intervention 
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution  
• Professional fees paid with Continuing Professional Development and personal development support. 
• Life assurance  
• 20% discount on Pet Plan pet insurance  
• Enhanced family friendly policies  
• Recognition scheme  
• Annual volunteer days 
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

Our values    

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

The Coproduction Service Manager is responsible for the operational leadership of coproduction, involvement and engagement. This includes managing service delivery, developing new opportunities for lived experience engagement, and ensuring optimal beneficiary outcomes across Greater Manchester, in true partnership with people with lived and living experience. The postholder will work alongside key system partners.

This role is subject to a Basic DBS check.

Location: Remote (based in England & Wales with occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £28,665 - £30,865 pro rata (£11,466 - £12,346 actual)
Hours of work: 2 days per week (14 hours)
Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Finance Manager role involves:

• Overseeing day-to-day charity finance functions
• Managing expenses, payments and payroll processes
• Communicating and presenting financial reports and information

About you

Do you have accounting experience and strong numerical skills? Are you looking for an opportunity to use your financial expertise in a charity setting? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Finance Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Are you passionate about enriching the university experience for students? Do you excel in guiding student leaders and managing complex administrative processes? If so, the University of Manchester Students’ Union has an exciting opportunity for you to become our next Student Groups (Administration) Manager.

As one of the largest and most dynamic students’ unions in the UK, representing over 47,000 diverse students, we are dedicated to making student life the best it can be. We empower students to pursue their passions, connect with others, and make a meaningful impact within their communities. As the Student Groups (Administration) Manager, you will be pivotal in ensuring that our student groups have the resources, support, and guidance they need to flourish.

In this key role, you will be at the forefront of our student activities, empowering student leaders by providing them with the tools and support necessary for effective group management. Your responsibilities will include continuously improving and overseeing all administrative processes related to student groups, ensuring they are efficient, user-friendly, and scalable to meet increasing demands.

You will collaborate closely with various departments to coordinate essential resources such as room bookings, funding, and group management tools. Maintaining strong communication with students, you’ll promptly respond to their needs and ensure they have a positive experience with the Union. Additionally, you will play a critical role in ensuring compliance with best practices, union policies, and safeguarding the welfare of our student community, particularly in relation to risk management and legislation.

The ideal candidate will have a solid background in managing administrative processes, with a proven track record of streamlining operations to enhance efficiency. Strong organisational skills are essential, as is the ability to manage multiple tasks, prioritise workloads, and meet deadlines without compromising accuracy. Effective communication is key to this role, as you will engage with a wide range of stakeholders, including students, staff, and external partners. We are seeking someone who is proactive in identifying and solving problems, always looking for ways to enhance service delivery and improve the student experience.

Furthermore, a deep commitment to our values—especially inclusivity and placing students at the centre of everything we do—is crucial. Your ability to ensure that all voices are heard and factored into decision-making processes will be fundamental to your success as Student Groups (Administration) Manager. If you’re ready to make a difference in the lives of students, we encourage you to apply.

Please read the full role profile before applying, as well as our guide to recruitment.

ABOUT GLAN

The Global Legal Action Network (GLAN) works with affected communities to pursue innovative legal actions across borders to challenge states and other powerful actors involved in human rights violations and systemic injustice. Our actions address the most pressing instances of human rights concern and they fall within the following themes: War and occupation; accountability and supply chains; environmental and economic justice; and migration and border violence.

Since our establishment in 2016, we have developed legal strategies directly addressing human rights impacts in over 23 countries and territories. Our cases include the successful legal challenge against imports of cotton produced with forced labour in Xinjiang (East Turkistan) into the UK on behalf of World Uyghur Congress and the climate case against 32 European States before the Grand Chamber of the European Court of Human Rights, brought on behalf of six Portuguese youth-applicants.

More recently, we have supported the preeminent Palestinian human rights organisation Al Haq, to rapidly challenge UK weapons exports to Israel due to the risk of these arms being used in violations of international law. 

ABOUT THE ROLE

As the Head of Strategic Communications at GLAN, you will spearhead the development and execution of a comprehensive communications strategy that amplifies GLAN's mission and impact on a global scale.

You will lead the strategic planning, implementation, and evaluation of all communications efforts to enhance the organisation's brand, increase public awareness, and support advocacy and fundraising initiatives.

A key part of your role will be to establish GLAN's voice and brand, ensuring it resonates with diverse audiences. You will lead on improving our website and communications style, producing high quality content and ensuring consistent and compelling messaging across all platforms.

By fostering strong relationships with key stakeholders, including the media, partners, and the affected communities we support you will play a crucial role in advancing GLAN's vision to challenge injustice through innovative legal strategies. 

Reporting directly to the CEO you will form part of the Senior Leadership Team to drive organisational growth & development; looking beyond your immediate communications responsibilities.

This is an exciting time to join GLAN. We are seeking a Head of Strategic Communications to build an ambitious communications strategy focused on some of the biggest human rights and climate change issues of our time. At this point in time, the team is small with some budget to work with external freelancers, consultants or agencies. We are looking for someone to grow with GLAN; joining us with a communications team of two and developing your team in the years to come. You should recognise that in the short to medium term, the role will involve some hands-on responsibilities until such time that we can expand the team.

KEY RESPONSIBITIES

Communications Strategy

• Align cross-media communication strategies with thematic goals to maximise success across all initiatives. Develop campaign & advocacy communications which will influence change.
• Collaborate with project delivery teams across GLAN to ensure a consistent calendar of communications, highlighting all key areas of work.
• Lead and mentor a high-performing communications and advocacy team, currently including a Campaigns Coordinator.
• Create and manage the departmental budget in alignment with the overall communications strategy.
• Utilise data and insights to map and analyse audience behaviour, informing and optimising communication activities.
• Monitor and evaluate the success of campaigns, tracking performance against strategic KPIs.

GLAN brand

• Oversee the review and redesign of the organisation's website to enhance user experience and engagement.
• Champion and promote the use of GLAN's brand among colleagues, fostering a unified brand identity.
• Develop a strong brand presence and establish comprehensive brand guidelines that reflect GLAN’s core values, emphasising the voices of affected communities in all communications. 

Senior Leadership Team (SLT)

• Serve as a key member of the senior management team, contributing to strategic decision-making and organisational planning.
• Represent the organisation externally at events, conferences, and meetings.
• Prepare communications updates and reports to the Board and relevant committees Work with SLT to improve impact measurement across GLAN.
• External stakeholders Be a Face of GLAN; building & cultivating tactical relationships and networks
• Develop a robust relationship management system to enhance engagement with key press contacts, partner organisations, related networks, and other critical stakeholders.

GENERAL RESPONSBILITIES

• Undergo ongoing training to stay updated with changes and new developments in the legal field.
• Always conduct yourself in an ethical and professional manner. Adhere to all company policies and procedures.
• Undertake any other reasonable task or duty as may be assigned by the Director, Chief Operations Officer, Senior Lawyers or Board of Trustees.

POSITIVE ACTION STATEMENT

We regret that GLAN’s workforce is currently not representative of society. We seek excellence in our team, and we are aware that in not attracting diversity, we are missing exceptional candidates. We are looking to expand on the range of experiences and perspectives of our colleagues, as we believe this will better serve the people we represent. We especially invite applications from those with knowledge of the language, culture, and political environment of countries in the Global Majority, particularly those in which we currently work.

BENEFITS

You are likely to join the Global Action Network because you are passionate about our work. But here are some other great reasons to work with us:

• Salary £50,000 - £55,000
• Home working
• We’ll enrol you in a pension scheme, with 3% contribution from GLAN if you put in at least 5%.
• We have access to an Employee Assistance Programme.
• 25 days annual leave, plus bank holidays and three days gifted between Christmas and New Year
• Enhanced maternity, paternity & adoption pay
• Enhanced compassionate & bereavement leave
• Paid wellbeing leave
• Access to co-working spaces
• Homeworking allowance (as per HMRC guidelines)
• Potential for sabbatical leave to support staff who wish to take time away from work to pursue travel, study or other personal life changes 

QUALIFICATIONS

A degree or equivalent professional experience in a relevant discipline.

EXPERIENCE

Essential

• At least 5 years’ experience in a senior communications position with overall responsibility for organisational strategy design and delivery
• Experience in developing and implementing campaign based communications strategies, advocating and influencing change Line management and team development including KPI setting in line with strategy
• Brand identity and development Experience of maximising campaign success and creating compelling media assets on a small budget
• Experience of monitoring and evaluating multichannel communications and presenting this data as a tool to optimise communications
• Experience working with external agencies

Desirable

• A progressive communications style empowering the communities we support.

SKILLS & KNOWLEDGE

Essential

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate and tailor content effectively for different formats and audiences and with high levels of accuracy and attention to detail
• Proven ability to meet tight individual and group deadlines and to manage one’s own workload through effective prioritisation, time management and organisational skills
• Excellent interpersonal skills
• Ability to spark collaboration with external and internal stakeholders
• Works well to deadlines

Desirable

• Experience of developing communications strategies for small NGOs
• Experience of, and interest in human rights and environmental issues

SPECIAL REQUIREMENTS

GLAN is a homebased organisation. It is expected you will have an appropriate space, free from distraction, to carry out your duties. You will be required to attend semi-regular meetings & events.

GLAN VALUES

GLAN has a set of core values. As a Lawyer you would be required to uphold these values through some of the examples below:

Community Centred

• Ensure effective development & delivery of communication strategies & plans that contribute to our vision and mission, ensuring our communications feature the voices and issues faced by the communities we support.

Partnership Focused

• Building and maintaining key relationships internally and with press, partners, networks and communities.
• Experienced in coordinating communication campaigns with external networks.

Radical

• Committed to deep, systemic change rather than superficial fixes both in how we work and how we run our organisation.
• We strive to dismantling systems of oppression that perpetuate racial and class inequalities within our organisation and the communities we serve.

Creative

• Bold, innovative, and creative in the identification, development and communication of our work.

Tenacious

• Build long term case strategies to persist in awareness raising and maximising support for our cases.

Lymm Methodist Church seeks to employ someone to deliver and develop their existing work with the children and young families connected with the church.

As well as supporting children and young people with their faith journeys, the post holder will also assist with the planning of contemporary worship for certain church services. They will also engage with local schools with whom we already have well established relationships. They will engage with children’s groups and activities going on within the church and also lead on the wider Circuits involvement with the Methodist youth conference, 3Generate, and also with local ecumenical activities.

The post holder will work from Lymm Methodist Church.

There is a genuine Occupational Requirement for the holder of this post to be a Christian.

This post requires and Enhanced Disclosure DBS.