Operations volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting new volunteering role in the Peri team, supporting the daily operations of the internal training team and assisting with weekly tasks, mainly administrative.
SWA trains staff and volunteers in Domestic Abuse support, including frontline care, psychologically informed frameworks, advocacy, and working with complex needs SU. We expect volunteers to be proactive, bringing forth ideas to improve training processes, and handle various tasks independently. The team is open to suggestions for upskilling in relevant areas that are feasible for the volunteer and welcome them.
About the role
1. Assist with key administrative tasks to help keep training materials and resources organised and up to date with relevant information such as:
- Research
- Updating statistics
- Creating activities or resources for trainings
- Reviewing the accessibility of training (adding audio descriptions for example)
- Send out training invites and materials
- Shadow our trainers and learn the ins and outs of our different training processes.
- Encouraged to bring your own creative ideas to the table, helping us design engaging and interactive trainings and activities.
- Potential to co-facilitate trainings
Who are we looking for?
- Ideally confident and expert in IT – but will consider
- Someone who is comfortable with different software and tools and willing to learn
- Strong communication skills
- Good organisational skills
- Willing to be creative and do own research
What can you gain from this opportunity?
As part of this role you will have the opportunity to:
- Gaining hands on experience in training and development
- Developing organisational and administrative skills
- Engage with staff and volunteers across the organisation
- Opportunity to build confidence within training/public speaking etc
Solace exists to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role description
As a key member of the Volunteer Grant Team, the Grants Manager (Unpaid Volunteer) will assist the Head of Fundraising (Unpaid Volunteer) in grant writing, planning and implementing a portfolio of impactful programmes. The postholder is responsible for managing a diverse grant portfolio, providing high-level programme support, financial oversight, monitoring and evaluation, technical expertise, and capacity-building support to our global health and social care projects. This role will involve working closely with the Senior Programmes and Grants Managers to ensure that AHO makes progress towards its Vision.
KEY RESPONSIBILITIES
- To develop and manage a potfolio of grants, including institutional and internal grants. This includes assessing the competencies of Volunteer Grant Teams and creating organisational plans with grant writers.
- To support the new and ongoing development of grant writers through capacity building and providing networking opportunities.
- To support the Volunteer Grant Team in their applications to institutional funders, trusts and foundations, providing input and advice as requested.
- To ensure grant-management requirements and external funding are met successfully.
- To work closely with grant teams and individuals responsibly to source narratives of individual and community transformation to support the development of donor relationships and communication.
- To provide good care to grant writers, maintain regular but appropriate contact and safeguard their interests
- To undertake monitoring, evaluation and conducting grants and project assessments for international and UK-based projects
- To source new, innovative projects in line with AHO's funding criteria
- To assist in raising the standards of AHO Safeguarding with grants and project portfolios.
- To update the database and to analyse data from reports and write up recommendations for senior management and/or board consideration.
KEY REQUIREMENTS
- Minimum of 3 years' experience working in a charity or foundation with a focus on health and international development
- Experience in submitting successful funding proposals to institutional donors, trusts, and foundations
- Strong track record of successful management of all reporting requirements associated with grants.
- Good project management skills, with experience delivering or grant-managing projects internationally; able to work on multiple tasks and to prioritise these to meet deadlines
- Affinity to health and understanding of African culture as a power for health development in Africa.
- Excellent attention to detail and ability to work on one's initiative
- Basic budgeting and financial management experience, able to understand the link between finance and operations
- Ability to work cross-organisationally with multiple stakeholders in the realisation of shared goals
- Confident communicator and convenor, particularly in written grants, reports, external communications, presentations and with people whose first language is not English
- Strong interpersonal skills to build and maintain relationships to achieve objectives with international partners
- Written and oral fluency in English is required
- Fluency in a second language (in addition to English) is required preferably Arabic, Chinese, French, German, Portuguese and Swahili.
Please apply by submitting your CV and cover letter using the Charity Job system. If you use any method other than the one specified, we will not review your application.
To promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the people in Africa and the Diaspora.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently looking for volunteers to help us in our Trafford warehouse. The warehouse is where the food arrives, and is sorted before it arrives at the hub. It is a busy environment, and you’d be working alongside the TBBT team. To volunteer for the warehouse, you would need to be 18 years old or older.
Volunteering at the warehouse would include:
- Packing bags for the hubs.
- Organising stock, and ensuring food is stored correctly and at the right temperature.
- Keeping the warehouse tidy, and helping with recycling.
- Helping to load the vans.
IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. We are unable to offer sponsorship for overseas applicants.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trustees - Development or Commercial Expertise
Location: Hampshire (Winchester and Eastleigh) - Board meetings held onsite, Committee meetings held remotely
Role: Voluntary (travel expenses paid)
Reports to: Chair of Board of Trustees
Wonderseekers is currently recruiting two new trustees to join our Board - one with expertise in development and strategic growth, and another with a strong commercial background. These new positions have been created in response to the charity’s growth and the evolving needs of our governance structure, ensuring we have the right skills and perspectives to deliver our ambitious strategy and deepen our impact for children and the planet.
About Wonderseekers
Wonderseekers exists to create a more equitable world where all children can treasure science and are equipped and empowered to improve lives and protect and heal our planet. Our strategy, For People and Planet 2030, sets out a clear vision for the outcomes we aim to influence for children and nature.
We value diversity on our Board of Trustees and the unique contributions each trustee brings through their lived, loved, laboured and learned experiences. We aim to reflect the communities we serve across all levels of the organisation.
The Role of a Trustee
As a trustee, you will help shape our strategic direction, oversee the financial sustainability of our charity, influence future projects, and support good risk management. You will work closely with fellow trustees and the Executive Team to ensure Wonderseekers delivers on its mission, always aligned with Our Promise to Children and our regulatory obligations.
General Responsibilities (All Trustees)
- Engage effectively and constructively in Board and Committee discussions
- Develop strong working relationships with fellow trustees and the executive team
- Understand the voluntary sector and the legal responsibilities of a trustee
- Think creatively and innovatively
- Commit time to meetings, preparation, and informal engagement
- Analyse proposals and assess their impact on our mission
- Be passionate about using science to inspire children to live healthier, more sustainable lives
Role 1: Trustee – Development and Strategic Growth
We are seeking a trustee with experience in strategic development, income generation, and fundraising - ideally within the charity sector.
Key Responsibilities:
- Provide strategic oversight of Wonderseekers' forward plans, major initiatives, and campaigns
- Guide the Board on building external relationships with funders, partners, and stakeholders
- Support the Development Team in evolving fundraising strategies (individual giving, grants, trusts, corporate partnerships)
- Shape strategies for income generation, sponsorship, and donor stewardship
- Contribute to public relations, communications, and marketing
- Champion Wonderseekers’ mission and connect new supporters with our vision
- Serve and Chair the Fundraising Committee
Role 2: Trustee - Commercial Strategy
We are also seeking a trustee with a strong commercial background, particularly in the visitor experience sector, with financial acumen and senior experience in either a commercial or charitable setting.
Key Responsibilities:
- Maintain strategic oversight of Wonderseekers' commercial performance, especially at our visitor centre in Winchester
- Advise the Board on commercial matters and support the COO in long-term growth planning
- Lead or support on commercial risk management
- Serve as a director and Chair of our trading subsidiary, Sparking Curiosity Limited
Trustee Requirements (All Roles)
- Commitment to the charity’s purpose, values, and objectives
- Constructive and respectful collaboration
- Responsible and reasonable conduct
- Confidentiality on sensitive matters
- Preparedness and presence at meetings
- Analytical thinking and constructive challenge
- Support for collective decisions
Trustee Arrangements
- Board size: Up to 12 trustees
- Term: Up to three terms of three years each
- Meetings: Quarterly Board meetings (in person), up to four committee meetings per year (online)
- Strategy Day: Annual planning day in September
- Time commitment: Board/committee meetings, preparation, informal engagement, and key events
- Support: Induction, ongoing training, and reasonable expenses covered
Board Diversity
We are committed to building a Board that reflects the diversity of the children and communities we serve. We actively welcome applications from individuals of all backgrounds, particularly those who bring lived experience and perspectives currently underrepresented on our Board.
Vice-Chair Opportunity (Optional)
We are also looking to appoint a Vice-Chair (or two Co-Vice Chairs). If you are interested in this additional role, please indicate this in your application. A full Vice-Chair role profile is available upon request.
How to Apply
For a full role profile for each role, please visit www.wonderseekers.charity/vacancies
To apply, please send your CV and a cover letter to Meika Young, Executive Assistant, (see website for email address). We are operating a rolling deadline - please apply as soon as possible.
To create a more equitable world where all children treasure science and are equipped and empowered to improve lives and protect and heal our planet.

The client requests no contact from agencies or media sales.
Your skills, knowledge and experience can help our charity thrive. Our information, advice, support and care makes a real and lasting difference and with your help we can continue to help change how we age.
What will you be doing?
Our Board is small, friendly and packed with experience so we are happy to welcome people new to governance or people with great governance experience keen to support our work.
o Our diverse range of services and income generation means we value a wide range of life experience in our Board
o Currently we are particularly interested in people with experience in human resources, finance, property management, digital technology and retail
To ensure our board is reflective of our local communities and workforce, we strongly encourage applications from people with lived experience of rural life, caring roles and people from ethnic minority communities
What are we looking for?
o Our diverse range of services and income generation means we value a wide range of life experience in our Board
o Currently we are particularly interested in people with experience in human resources, finance, property management, digital technology and retail
To ensure our board is reflective of our local communities and workforce, we strongly encourage applications from people with lived experience of rural life, caring roles and people from ethnic minority communities
What difference will you make?
Our Trustees are at the core of our charity. Good governance is vital to our present and future and we can't go forward without great people working together on the Board. Trustees work closely together and with our small, very hands-on head office team led by our CEO. We enjoy excellent relationships between our Trustees and our key staff which makes even the difficult times easier. Our Trustee's skills, experience, strategic role and interests help us navigate challenges and achieve sustainable futures for our services, and those services change lives. Every day.
Before you apply
Please contact the CEO if you have any questions.
External candidates, not applying via REACH will be asked to complete an application form. All candidates will complete a Trustee declaration form at the end of the selection process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently looking for volunteers to help us in our Chilton warehouse. The warehouse is where the food arrives, and is sorted before it arrives at the hub. It is a busy environment, and you’d be working alongside the TBBT team. To volunteer for the warehouse, you would need to be 18 years old or older.
Volunteering at the warehouse would include:
- Packing bags for the hubs.
- Organising stock, and ensuring food is stored correctly and at the right temperature.
- Keeping the warehouse tidy, and helping with recycling.
- Helping to load the vans.
IMPORTANT NOTE:
You must be resident in the UK and living in Chilton, or within easy commuting distance of our base, in order to volunteer with us. We are unable to offer sponsorship for overseas applicants.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BABY BASICS NORTHAMPTON
Trustee Recruitment
Volunteer role
An exciting opportunity to volunteer your skills to support a much-needed local charity working across Northamptonshire.
Baby Basics Northampton is a registered charity that provides moses basket starter packs to parents with new babies in Northamptonshire, via referrals from healthcare professionals and local agencies.
The charity is in its 12th year, and ready to grow in line with community demand for our vital service. We are recruiting new Trustees, to join the Board to ensure this much-loved local charity thrives as it increases both its reach and impact.
If you believe you could make a difference, we’d really like to hear from you.
Areas of special interest to us include experience of:
Health/NHS Sector
Fundraising
Marketing & Communications
Charity board experience is desirable but not as important as a desire to make a positive contribution to the wider community.
Trustees are expected to attend monthly meetings, preferably in person, and a full induction will be provided. In addition to board meetings, we encourage Trustees to visit and occasionally support the small staff team at the Baby Basics Northamptonshire office.
Please send your CV and cover letter outlining your relevant skills, experience and interest in joining the Board of Trustees.
If you are interested in applying but would like to have an informal conversation to find out a little more, we are very happy to facilitate that.
Thank you for your interest.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Brompton Fountain is a children's charity working with those impacted by heart and lung conditions in Royal Brompton and Harefield hospitals. Our charity provides a wide range of vital resources, services, parent/carer amenities, and accommodation. We also fund medical equipment, facilities improvements and projects outside of the NHS remit. We are currently looking for a voluntary Stock and Merchandise Coordinator to help our organisation create a bigger and smoother impact to our patients.
We would like the volunteer to help with:
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Taking inventory of our current stock that is being used for both in-patients and out patients.
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Organising stock and adding to a system that makes it accessible.
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Creating and packing resources for different services we provide in hospital.
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Packing orders from our online charity shop to send out to customers.
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Tracking resources we need on the wards and accommodation units.
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Processing deliveries e.g unboxing and sorting.
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Ad-hoc requests that may arise in the office.
You will be supporting our Community Engagement Lead and our Children and Families Service Lead who will provide an overview of our existing processes and be there to help you every step of the way. The Brompton Fountain has a strong team of staff and volunteers who you will be working collaboratively with as a team to support the families we are in contact with.
Your input will greatly affect how smoothly our operations run, and how we are able to interact and support our service users. With your help we will be able to have a more organised process in allocating our resources, be able to support the children and their families in the ward, and have a clearer set of operations with distribution off-site.
Criteria
We are looking for a volunteer who has:
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Strong organisational skills.
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Accuracy and attention to detail.
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Ability to work well with others.
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Flexible and adaptive.
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Understands the resource constraints of a small charity and is able to work with these.
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Willing to have an enhanced DBS check.
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Willing to partake in safeguarding training.
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Willing to partake in onboarding training to understand our charity and the mission in more detail.
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Must be over 18.
Time
Due to our mission, we would greatly appreciate at least 6 weeks of your time, preferably more; working 3-7 hours one day a week. We are an understanding and flexible organisation, and would be happy to discuss options with you. Some weekend work would be desirable.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who shares our values to join us as a Trustee and Manager of our Bursary Programme, funding music lessons for children and young people in Surrey who would not otherwise be able to afford them.
Specific Tasks
- To ensure smooth running of the bursary applications process for recipients, delivery partners and the bursary administrator
- To oversee applications where required, approving invoices and tracking budgets
- To monitor and refine the bursaries criteria and process to ensure the Trust is targeting bursaries effectively
- To work with the Bursary Administrator to assist with individual applications, refer approvals to the board where required, check and approve invoices
- To work with the Treasurer to monitor and report spend against budget
- To work with the Music Education Trustee to ensure that the criteria and process for CKTs bursaries maximises CKT’s impact
- To work with the marketing and communications manager to provide details of bursary recipients for newsletters
- To work with the CKT board and delivery partners (Surrey Arts and other music lesson providers) to identify and implement any process changes
- To work with other partner organisations (Future Talent, AYM) to agree and monitor bursaries offered
- To attend and contribute to board meetings
- To perform such other tasks and activities for CKT as skills and time allow
Skills and experience required
- Good organisational skills,
- Attention to detail,
- Ability to methodically follow, apply and improve standard processes
- Good people skills
- Financial diligence
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference to the lives of rescue cats! We have a number of roles within our cat rescue based in York.
Home visitors
Join our fantastic volunteer team to help us improve the welfare & quality of life for the cats & kittens in our care.
Our home visit volunteers help us to assess each home environment and a families circumstances to ensure our cats are suitably matched to their new family. This is a vital step in our rehoming process to ensure our cats get the happy ending they deserve.
You can dedicate as much or as little of your free time to this role- picking up outstanding home visits as and when you can.
This role can also be done remotely (from home) if necessary or preferred.
We rely on our fantastic team of dedicated volunteers to continue our work and would love for you to join us.
Fundraising
We are looking for cat loving people with a little free time and lots of ideas to join our fundraising team!
This role includes all aspects of fundraising including organising and taking charge of ideas/ events with the support of the wider team and helping out at events.
We need your help to raise much needed funds to support the work that we do and help give cats and kittens in need a better future.
Fostering
Join our fantastic volunteer team to help us improve the welfare and quality of life of cats & kittens in our care.
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Do you love cats but unable to commit to one of your own?
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Do you live approx 40 min radius of York?
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If you have pets, do you have a spare room to foster cats/ kittens in need?
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Do you have access to a vehicle?
We are looking for people to join our wonderful supportive team of foster carers!
Caring for cats/ kittens in your home while they undergo rehabilitation and wait to be adopted doesn't cost you a penny. We provide full training & support along the way.
Transport Volunteers
We are always looking for transport volunteers to join our team. This role involves transporting animals, equipment and donations too and from various locations in and around the York area. We may also occasionally need help transporting cats and equipment from further afield.
We are Band of Rescuers North Yorkshire, a cat rescue team based in York, North Yorkshire dedicated to the rescue, rehabilitation and rehoming of cats

The client requests no contact from agencies or media sales.
Friends Provident Foundation is looking for new Trustees to help guide its programmes of giving and investment, which aim to build a fair and sustainable economy in the UK. We are working toward this aim through supporting action, building knowledge, and using our endowment as a tool for change.
We are particularly seeking perspectives that may challenge conventional thinking and would like to hear from people with an active interest in how the economy works and who have a drive to shape society.
You will need to be committed to our ambitious mission of using all our assets to bring about the change we wish to see. We are seeking to appoint more than one Trustee and are particularly interested to hear from people with one or more of the following areas of experience: financial management; social investment and/or capital market investment; organisational development; systems change.
All Trustees work closely with the Foundation’s staff to achieve our objectives and you will need to commit on average one day a month to the Foundation’s business. We are seeking diversity of perspective, background, physical abilities, ethnicities and class background and welcome applicants from all age groups and all nations in the UK.
For more information and how to apply please visit our website.
If you are interested in becoming a Trustee of Friends Provident Foundation but anticipate barriers to your participation, we would still like to hear from you. Please get in touch with us to discuss your situation.
Deadline for applications: Monday 29 September, 9am
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Washington’s amazing inner grounds have a lot of infrastructure which requires regular maintenance. By volunteering your time with us you will be helping to ensure that Washington’s play area is maintained to the highest standard for our visitors, helping families make memories in our amazing wetlands.
What will you be doing?
- This role will be varied, and will involve a lot of daily maintenance/minor repair of the play area, including:
- Inspection of play area to identify work required and ensure it is in working order (training will be given in line with our Play Inspection system)
- Cleaning of play equipment and ground surfaces using brushes, mobile jetwash and environmentally safe detergents
- Raking and replenishment of woodchip and sand
- Weeding of play area
- Identifying and undertaking minor repairs of equipment and pathways within the play area
- Managing vegetation around the play area and its pathways
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
Who are we looking for?
- Someone who should be committed to good customer service and willing to engage our visitors with the work of WWT.
- Any volunteer should be able and willing to undertake a range of physical activities outside in all weathers.
- Previous experience with the use of hand tools would be an advantage, although not necessarily a necessity.
- Proactive and able to work with a minimum of supervision, under the direction of the grounds team.
- Must have excellent communication skills and a positive attitude.
Please note you must be over 18 to apply for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
InStudents
A global social enterprise that empowers students to lead local projects, dismantling educational barriers to ensure equitable access to opportunities for all.
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Lack of Access: Students in rural and underserved regions lack quality career guidance and opportunities equivalent to their privileged peers.
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Employability Gap: Students from less prestigious universities often struggle to gain the real-world work experience and confidence needed for employment.
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Ineffective Aid: Many top-down educational solutions fail because they lack crucial local context, cultural understanding, and input from the communities they aim to serve.
We are building a global, student-led movement for educational equity, empowering local leaders to solve local challenges.
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Equal Opportunities Project (EQOP): We deliver free, career-focused courses to students in underserved regions using accessible technology like WhatsApp. The content is co-created with UK university and corporate partners.
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Impact Champions Project: We are establishing a global network of student-led societies on university campuses. Each society identifies and tackles local education issues with our support, creating a sustainable, "locally led, globally connected" model for change.
Hello! We believe that a student's potential should be determined by their ambition, not their background. Right now, millions of students in underserved communities are being left behind, lacking the guidance and opportunities they need to thrive.
InStudents is changing that. We empower students to become leaders who solve educational challenges within their own communities, from running career courses via WhatsApp in rural India to building a global network of on-campus "Impact Champions".
We're looking for passionate people to help us scale this student-led movement. Whether you have skills in marketing, content creation, project management, or mentoring, your time and expertise can directly help a student discover a new career path or gain the confidence to lead. Join us and help build a world where every student has the chance to succeed.
Student Network Catalyst (Impact Champions)
Volunteer Role Description (remote, unpaid)
Be at the heart of building a global, student-led movement for educational equity. We are launching 'Impact Champions' - a worldwide network of student societies tackling local education challenges. We need a catalyst to help us find and empower the founding leaders of this network.
In this role, you will:
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Develop creative outreach strategies to find and recruit the most passionate student leaders, starting in South Asia.
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Build and nurture an inspiring online community for our first cohort of leaders, connecting them with each other and our mission.
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Help shape the support system for these new societies, ensuring they have the tools and confidence to create real-world impact.
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Your work will directly lead to the creation of new campus hubs for social change, empowering hundreds of students to become leaders in their own communities.
Weekly Time Commitment
4-6 hours per week
Duration of Volunteer Role (remote)
3-5 months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Chapter Secretary ensures the smooth running of the local chapter by managing communication, meetings, and documentation. The Secretary is responsible for organising chapter meetings, prepare agendas, take structured minutes, and upload them to Onedrive, ensuring they are shared with all attendees. In addition the Secretary also help coordinate volunteer socials and support chapter activities.
The Chapter Secretary should have strong organisational and administrative skills, with the ability to coordinate meetings, manage calendars, and keep accurate records. Attention to detail, good communication skills and time management are essential in addition to being reliable, proactive and collaborative..
Familiarity with Microsoft Word, Excel, OneDrive.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:
- Leader, Mondays (5pm - 7pm)
- Mentor, Mondays (5pm - 7pm)
- Leader, Thursdays (5pm - 7pm)
- Mentor, Thursdays (5pm - 7pm)
- Mentor, Fridays (7pm - 10pm)
- Leader, Saturdays (TBC*)
- Mentor, Saturdays (TBC*)
- Leader, Sundays (5pm - 7pm)
*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.
Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
The client requests no contact from agencies or media sales.