South Worcestershire Citizens Advice

Who we are

We provide free, impartial, confidential, accessible and accountable advice and information to anyone who needs it withiin the boundary areas of South Worcestershire. We provide support across a range of channels including face to face in our offices, in a number of community outreach locations, by telephone, email and digital access.

Our culture and values

We believe that everyone has the right to access free, accurate, trusted advice and information in order to help them solve their problems. We work closely with partners to ensure that referral pathways are established and that anyone who needs our help can access it in the most appropriate way for them. 

We have a dedicated team of paid staff and volunteers who are dedicated to helping make people's lives better by providing advice and information and working with people to empower them to find solutions to problems.

We're here for everyone - whatever the problem. We exist to shape a society where people face far fewer problems.

Equality, diversity and inclusion policy

South Worcestershire Citizens Advice is committed to creating a fair, inclusive and respectful workplace where everyone is treated with dignity and has equal opportunity to succeed. We recognise that a diverse workforce strengthens our ability to serve the communities we support and helps us better understand the needs of our clients.

We promote fairness and oppose discrimination through our policies, recruitment practices, staff development and day-to-day working culture. Recruitment and advancement decisions are based on merit, skills and experience, and we aim to remove barriers that may disadvantage individuals with protected characteristics or other underrepresented groups.

All staff and volunteers are expected to uphold our equality, diversity and inclusion principles. We provide training and guidance to increase awareness of equality issues and ensure that concerns relating to discrimination, harassment or bullying can be raised and addressed promptly and confidentially.

We actively monitor our practices and seek feedback to identify areas for improvement. Through flexible working arrangements, reasonable adjustments where required, and a commitment to accessible working practices, we strive to ensure that all employees and volunteers can contribute fully and reach their potential.

We are more interested in you as a person rather that your qualifications. We work hard to foster an inclusive culture within our workforce where people feel valued and have the opportunity for self development. 

Our approach aligns with the Citizens Advice values of equality, diversity and inclusion, helping us to build a workforce that reflects and effectively serves the diverse communities of South Worcestershire.