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Victim Support are looking for an Independent Sexual Violence Advisor (ISVA) to join our West Cumberland team. The role will be based in our Workington office with regular travel across West Cumberland.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is home based in West Cumberland with regular travel to meet clients & colleagues as well as attending meetings & court hearings.
As an Independent Sexual Violence Advisor (ISVA) you will be: -
- providing a high quality, pro-active service to victims of sexual violence and abuse (including children and young people), supporting those at highest risk and need.
- working within a multi-agency framework consisting of the Bridgeway SARC and other local partnership responses to sexual violence.
- working with survivors and other agencies to monitor the care pathway, including risk assessment, helping clients access their rights and supporting with any other services they require.
You will need: -
More than anything the right attitude and a willingness to learn are key to becoming an ISVA. Experience of working with victims of sexual violence and other service providers and agencies in a statutory, voluntary, social or community setting would be an advantage although we would be keen to hear from you if you can demonstrate how your skills and experience can be applied to this role.
You must have extensive experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing sexual violence. An approved and accredited ISVA qualification is preferable for this post although candidates with the right approach and a willingness work towards ISVA accreditation will also be considered.
To be successful in this role you should have good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime are also essential.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role are central to ensuring that the voices of people in the justice system shape the services that affect them. You’ll work directly across our Prison Councils in HMP Altcourse and HMP Forest Bank, as well as a range of community‑based projects regionally, and occasionally national. Some projects will require significant travel, so flexibility is essential.
- Full-time
- Permanent
- £25k- £30k depending on experience
- Bank holidays plus 25 days holiday
- You must be off community order / prison license
- Probationary period: Six months
Please submit your CV and cover letter by Friday, 27th March 2026.
Justice should heal as much as it punishes, creating safer communities for all.
The client requests no contact from agencies or media sales.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process. We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead Deputy Team Leaders and volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.
This role is full-time working 37.5 hours per week covering South Yorkshire.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (outreach in the community), you will:
- Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the area.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
- This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity.
- Travel across the court cluster and wider area is required.
- Occasional evening or weekend work may be necessary to meet service needs.
- An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Mansfield and Nottingham. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.
This role is full-time working 37.5 hours per week covering Mansfield Nightingale Court & Nottingham Crown Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
You will:
- Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
- Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
- Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
- Support rota planning to maintain appropriate resource coverage across the court cluster.
- Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
- Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
- Promote effective communication within the team, coordinating meetings and sharing learning.
- Build and maintain relationships with statutory, voluntary, and community partners.
- Deputise for the Team Leader when required, ensuring service standards and targets are met.
- Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have
- An understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience working in challenging environments with a focus on customer experience and service excellence.
- Strong communication, negotiation, and advisory skills-both written and verbal.
- The ability to prioritise work with minimal supervision and manage conflicting demands.
- Experience processing, analysing, and reporting information from multiple sources.
- Competence in using IT systems including Microsoft Office and case management systems.
- A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.
Additional Information
- The role may involve exposure to emotionally demanding situations and requires resilience.
- Travel across the Court cluster may be required.
- Occasional evening or weekend work may be necessary.
- An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.
This role to provide maternity cover for up to 1 year working 30 hours per week covering Medway Magistrates Court .
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
You will:
- Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the court cluster.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Excellent communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
- The role may involve exposure to emotionally demanding situations and requires resilience.
- Travel across the Court cluster may be required.
- Occasional evening or weekend work may be necessary.
- An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Caseworker to join the team in the Thames Valley. This role is available on a fixed-term basis until 31/03/27 with consideration given to candidates seeking either full or part time hours. Please state preferred number of working hours on your application.
Please note, due to the requirements of the role you will need to reside within Oxfordshire, Berkshire or Buckinghamshire. If you are willing to relocate please kindly advise this in your application.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
As a Caseworker you will be joining a passionate and committed team who provide a high quality and bespoke support to our service users. We pride ourselves on delivering exceptional trauma informed advocacy and support. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users.
Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role.
You will be based in the Thames Valley. The role is home based, but with the expectation to travel within the region to attend team meetings and in person supervision sessions.
Due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Key Responsibilities:
You will have resilience and adaptability; understand the importance of professional boundaries; possess strong listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload. As a fully trained Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.
You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- High level of personal resilience and experience of managing a complex caseload
- A successful track record of building effective working relationships across internal and external stakeholders.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HEAD OF TRAINING AND IMPACT
Salary: £50,000–£55,000 (subject to experience)
Contract: Permanent
Working pattern: Full time, 9am–5pm, hybrid with minimum 3 days in the office, or on site at projects in prison, or in the community.
Location: Our Head Office is in Herne Hill, SE24 London
Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Friday 3 April at 09:00am.
ABOUT THE CLINK CHARITY
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink unique is our post-release support and mentoring programmes that rehabilitates an offender back into society through assistance with health mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women at HMP Downview and also in additional kitchen at Herne Hill and then served by alumni in front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.
More information can be found on our website and social media channels
ABOUT THE ROLE
Our Head of Training and Impact is a vital and high-profile role within the organisation, responsible for overseeing the implementation of all training projects at The Clink Charity across our portfolio, both in prisons and out in the community, evaluating the outcomes and impact of our work for our beneficiaries.
This is a broad and varied role allowing the incumbent to work across catering, hospitality and horticulture training projects, delivering nationally accredited and high calibre City & Guilds qualifications to vulnerable learners.
Having oversight of the projects, and working closely with our team of expert project leads in our restaurant, bakery, gardens and in our youth café of South London, this role offers the opportunity to develop exceptional training programs, rigorous quality assurance processes, and reflective practice in evaluation work.
As we scale our youth projects to a second site in Guildford, this role also comes with the wonderful opportunity of mobilising a brand new project to meet the needs of a NEET community of 16–25 year olds in a café based at Guildford County Court.
The Head of Training and Skills will onboard referral partners, design the delivery program and impact framework, and work alongside a skilled support team to ensure the success of the site, with a view to opening more of these projects in 2027.
If you are committed to the mission of The Clink Charity to reduce reoffending by changing attitudes, transforming lives and creating second chances, and you have great experience and passion for using education, skills and training to be the tool to generate this rehabilitation, we want to hear from you.
A LITTLE ABOUT YOU
You could be a great fit for our Head of Training and Impact role if you bring a strong background in hospitality and a passion for developing others. Perhaps you’ve led hospitality training in a college or cookery school, delivered City & Guilds qualifications within an FE setting, or built your career as a Chef or hospitality professional in a busy restaurant, hotel or catering environment.
You may have combined industry experience with teaching, or progressed from the kitchen into education and leadership. We welcome applications from a wide range of professionals across the hospitality and training spectrum who are ready to use their expertise to drive quality training, inspire our learners and shape meaningful outcomes.
KEY RESPONSIBILITIES
Leadership and line management
- Work with the CEO, ELT and Board to achieve The Clink’s mission, vision and strategic objectives.
- Lead the design and implementation of a skills and training strategy which delivers the agreed vision and goals, and to communicate its effectiveness to project leads via KPIs, targets, and regular briefings.
- Lead the design and implementation of effective and robust systems and processes for the operational delivery of training programmes in achieving required delivery outputs.
- Lead on the embedding and implementation of an effective Quality Assurance programme for all project delivery across the Charity.
- Provide line management support for the programme leads in the Restaurant, Bakery, Gardens and Café, providing wider leadership to the staff team on all matters connected to delivering training and measuring the outcomes and impact of our work.
- Line manage the Data and Compliance Manager and support him with preparation of data driven insights informing strategic decisions.
- Conduct 1:1s with your direct reports, manage appraisals and oversee performance management processes.
- Ensure the learning and development needs of all delivery staff are met.
Project delivery
- Oversee all project delivery work at The Clink Charity, ensuring consistent, quality delivery and effective monitoring, evaluation and reporting of all projects.
- Manage the recruitment, training and development of our training staff continuously reflecting on improvements to the roles that can more effectively achieve project outcomes.
- Own the design and implementation of our work based on insight and learnings, lead on reviewing existing services and assessing new services or approaches.
- Make operational delivery decisions to ensure quality projects and provision – oversight of logistics, staffing, and resource management.
- Provide cover and support for staff delivering projects across our portfolio as/when needed.
- Ensure the CPD needs of staff delivering projects are met – including tracking completion of IHASCO courses for mandatory training.
Qualifications, assessing and verification
- Act as the lead link to City & Guilds for the delivery of the charity’s training courses across all projects ensuring that the content of the training programmes enables learners to achieve their qualifications and meet the high standards of City & Guilds NVQs.
- Work with the project leads on preparing portfolios for hospitality, catering and horticulture projects ready for assessment and verification.
- Oversee all verification of these courses. Act as one of a team of IQA’s for The Clink Charity and facilitate the EQA (External Qualification Assessor) visits, and HMPPS/HMI inspections across all sites.
- Host standardisation meetings with colleagues to build a collaborative training culture.
- Regularly monitor qualification outcomes against targets.
Monitoring, evaluation and insight
- Work with the project team in prisons and in the community to develop measurement and evaluation processes to assess the impact and outcomes of The Clink’s training programme, inform future decisions about programme development, and enable robust reporting to stakeholders.
- Attend quarterly reporting meetings with the MoJ to share the outcomes of our projects, preparing reports for those meetings and working with colleagues at New Futures Network who monitor our work for the MoJ.
- Regularly review impact methodology and implementation to ensure The Clink’s impact is measured and demonstrated in the most effective way, showing the full impact of our programmes.
- Develop efficiencies in collecting and analysing data.
- Be impact-driven and use data and results to ensure the planning and delivery of high-quality programme to drive continuous improvement.
Safeguarding
- Champion safeguarding in all the work that you deliver in and out of prisons, ensuring processes are adhered to and a culture of safeguarding is sustained throughout the organisation.
- Act as a DDSL – Deputy Designated Safeguarding Lead.
- Approve updates to related policies and procedures annually.
- Ensure all staff working in our projects are appropriately trained in safeguarding practice at The Clink Charity.
New business, income generation and programme development
- Lead on strategic planning for delivery and programme development across all sites, seeking opportunities to grow/scale our impact by exploring new opportunities with our partners.
- Build and develop relationships with all relevant stakeholders, including MoJ and HMPPS colleagues, referral agencies for our community work, and strategic funding partners to increase our reach and deepen our impact on beneficiaries.
- Build and develop The Clink’s network of potential delivery partners including HMPPS, DWP, DfE, local authority, social care, schools, and other third sector organisations who work with us in supporting our beneficiaries.
- Provide expert content surrounding programme delivery and development for funding bids and proposals.
- Support the work of the CEO and Grants Manager in raising funds for the charity, including through attending pitches and meetings with current and prospective funders.
Finance
- With the support of the Director of Finance and Resources, prepare and oversee budgets for project delivery and track spending against forecasts ensuring good fiscal management of projects.
General Duties
- Report on delivery to the Board of Trustees, prepare papers for and attend subcommittee and full board meetings every quarter as requested.
- Carry out other duties as required by The Clink Charity.
- Act in a manner that is in keeping with The Clink’s values and promote inclusive practices.
PERSON SPECIFICATION – DESIRABLE EXPERIENCE
- Experience of leading projects and training and developing a team made up of staff members of differing levels of seniority.
- Experience of working in: social justice, education, youth work, or criminal justice projects, or having worked in hospitality or horticulture before, or having lived experience that reflects the lives of the beneficiaries that we serve.
- Have an IQA qualification or be willing to complete the course to become accredited.
- A track record of excellent project management skills (accuracy, attention to detail, scheduling, problem solving and monitoring) at a national level and have a strong working knowledge of GDPR.
- Excellent interpersonal skills and experience of building relationships with various stakeholders at a senior level.
- Experience of contributing to the development of overall strategy as part of a senior management team, and ability to translate this into operational strategy and plans that help deliver the organisation’s vision and mission.
- Knowledge of implementing quality assurance systems and the ability to objectively assess the performance of partners and colleagues against an agreed competency matrix.
- Knowledge of report writing and extrapolating data to inform decisions.
- An understanding of the catering, hospitality or horticulture courses (NVQs) provided by City & Guilds.
- Proven experience and working knowledge of safeguarding principles and practices and investigation / reporting protocols.
- Proficient IT skills, including use of Microsoft Office programmes.
- Can work flexible hours when necessary and is willing to travel between our South East projects.
PERSONAL ATTRIBUTES
- Demonstrable belief in The Clink’s mission and passion for our work.
- High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.
- Personal integrity, kindness, warmth and sound judgement.
- Good communicator: orally and in writing.
- Proactive, adaptable and can use initiative and find solutions to problems.
- Positive, entrepreneurial, energising and adopts a “can do” mentality.
- Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).
REPORTING LINES AND MANAGEMENT EXPECTATIONS
You will report to our CEO and to the MD of Clink Events. You will line manage and support members of the delivery team across projects.
GENERAL CLINK CHARITY INFORMATION
All staff are expected to comply with all current legislation, comply with prison operational policies, comply with The Clink Staff Handbook and undertake such other duties within the scope of the post as may be requested by your manager.
Special requirements include passing the prison security vetting process to be able to draw keys and holding a valid driving licence.
Benefits include 28 days holiday plus bank holidays, a company pension scheme, and free meals on duty when based in a restaurant or visiting for business.
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4).
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 3rd April .
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
References
If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.
All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).
Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.
EDIA
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.
Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.
Community Employment Consultant
We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners.
Position: Community Employment Consultant
Location: London, Hybrid
Salary: £30 - £35k per annum
Contract: Permanent, full time 37.5 hours per week
Closing Date: Thursday 2nd April
About the organisation:
This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by:
- Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team.
- Take employers into prison to interview Candidates. Some job offers are made there and then.
- Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment.
About the role:
As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates.
Key responsibilities include:
- Build strong relationships with the relevant prison staff.
- Support the Head of the Inside Job programme to engage employers and plan monthly interview days.
- Develop relationships with local and national employers and to promote the service and create employment opportunities for participants.
- Work with the team to develop and implement a strategy to identify and target local and national employers.
- Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations.
- Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support.
About you:
To be successful in the role of, you will need the following skills and experience:
- Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role.
- An empathetic and understanding approach when working with Candidates.
- A good understanding of the barriers faced by people with convictions in accessing employment.
- An interest in employment, The Local Labour Market and Industry trends.
- Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.
- Strong administration skills with IT (MS Office) and well organised.
- You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.
Although not essential, experience of Recruitment or Case Management would be desirable.
In return:
As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking.
The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system.
Recruitment Process:
Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population.
Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team.
Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview.
Step Four: As a final part of the process, you’ll be invited into the office for coffee with the team in London.
Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
COMMUNITY ENGAGEMENT AND OUTREACH INDEPEMDEMT STALKING ADVOCATE (ISA)
Location: Hybrid – Community & Office/Homeworking
Hours: Full Time
Type of Contract: Permanent
Salary: £33,285
Reports to: Deputy Head of Operations
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
Role overview:
This is a new and developing service focused on increasing accessibility to stalking support for underrepresented and marginalised communities across London. The postholder will play a key role in designing, embedding, and delivering this community-based model, working closely with community groups, partners, and volunteers whilst holding a small caseload leading to building trusted pathways into service for communities that may face barriers to accessing traditional support.
The role will oversee two key initiatives:
The role will oversee two key initiatives:
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Community First Responders: Trained volunteers with lived and/or professional experience (including LGBTQ+ communities, racially minoritised groups, victims with disabilities, neurodivergent individuals, and those with other accessibility needs) who provide face-to-face stalking support and awareness across London.
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Community Champions: Staff/volunteers within third-party organisations within the London ecosystem of service providers who are trained to provide first-responder level support within their own communities.
The role builds and manages networks of community champions and first responders while holding a reduced advocacy caseload.
What we offer:
At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:
·Hybrid Working: With a minimum of 40% office-based work
Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
·Pension Contribution: 5% employer contribution
·Health & Wellbeing App: Access to counselling, advice, and discounts
·Occupational Sick Pay increasing with service
How to Apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.
Deadline: 31st March 2026
Interviews to be held week beginning 13th April
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Specialist ISA Practice and Development Manager
Location: Hybrid (40% office based)
Hours: Full time - 35 hours per week
Type of contract: Permanent
Start date: ASAP
Salary: £36,435
Reports to: Deputy Head of Operations Manager
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives
Role overview:
The purpose of this role is to manage the specialist elements of the London stalking support service, including the Community Engagement and Outreach ISA and the Court ISA functions. These are new areas of delivery for the Trust, and the postholder will play a key role in establishing and embedding these specialist services.
The postholder will provide day-to-day management, guidance, and direction to specialist staff holding complex cases, ensuring work is delivered safely and in line with best practice, contractual standards, and safeguarding requirements. They will oversee referral assessment and allocation for specialist cases, ensuring referrals are prioritised and allocated within agreed response times.
As the services are in their infancy, the role will focus on supporting the development and refining processes, pathways, and approaches, using performance data, feedback, test and learn approach and learning to support continuous improvement. The postholder will also oversee performance monitoring, quality assurance, and budget management working closely with the Deputy Head of Operations to manage demand and maintain service standards.
The role will ensure inclusive, culturally responsive approaches are embedded within the Community Engagement and Outreach function, and will represent the Trust in operational forums, contributing to wider service development across the organisation.
What we offer:
At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:
·Hybrid Working: With a minimum of 40% office-based work
·Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
·Pension Contribution: 5% employer contribution
·Health & Wellbeing App: Access to counselling, advice, and discounts
·Occupational Sick Pay increasing with service
How to Apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.
Deadline: 31st March 2026
Interviews to be held week beginning 13th April
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
London isa practice and development manager
Location: Hybrid (40% office based)
Hours: Full Time
Type of Contract: Permanent
Salary: £36,435
Reports to: Deputy Head of Operations
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives
Role overview:
The London ISA Practice and Development Manager is responsible for ensuring high-quality, safe, and effective practice across ISA service delivery. The role focuses on referral coordination, performance oversight, quality assurance, and supervision frameworks, supporting consistent and compliant service delivery in line with contractual, safeguarding, and organisational standards.
What we offer:
At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:
·Hybrid Working: With a minimum of 40% office-based work
·Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
·Pension Contribution: 5% employer contribution
·Health & Wellbeing App: Access to counselling, advice, and discounts
·Occupational Sick Pay increasing with service
How to Apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.
Deadline: 31st March 2026
Interviews to be held week beginning 13th April
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Victim Support is proud to provide an Affected by Crime (ABC) service across Humberside which provides a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
We are currently looking for an Engagement Officer to join the team working 22.5 hours per week. This role is home-based with regular travel required throughout the Humberside region.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
We are looking for a self-motivated and enthusiastic individual who will promote and increase engagement with the Humberside ABC Service. The Humberside ABC service provides services to anyone affected by crime and as an Engagement Officer you will work alongside our team to enhance the offer we provide by promoting the service and working with our partners including the police.
As an Engagement Officer you will be responsible for:
- Promoting the work of the service through events and presentations
- Providing training and awareness sessions to partner agencies including Humberside Police
- Maintaining and developing our online presence including updating website information and controlling our social media accounts
- Income generation and identifying fundraising opportunities
We are looking for someone with strong communication skills who is motivated, engaging and innovative. As an Engagement Officer, you will play an integral part in developing and embedding our Criminal Justice Champion (CJC) and Victim Friendly Organisation (VFO) programs across Humberside to ensure that victims have a voice within the criminal justice system and organisations are promoting victim's rights and voices.
You will attend events, network with other agencies and develop and deliver presentations to both internal and external colleagues, community groups and other identified audiences. This means that although the role is home-based, regular travel is required within Humberside and occasionally across the wider region.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
Our Immigration Team works closely with Birmingham City University (BCU) to run the Immigration Law Student Clinic, a key source of free accredited immigration advice for people in Birmingham who cannot afford legal support.
The role involves supervising students as they research and prepare legal advice, coordinating day‑to‑day clinic activity, and supporting casework within CELC’s immigration team. You will recruit, train, and mentor students, ensuring they have an excellent student experience and helping them develop practical legal skills while ensuring clients receive an excellent service.
Responsibilities
Working closely with Birmingham City University the Law Clinic Supervisor will:
- Recruit and select students for involvement in the clinic
- Undertaking inductions with new students, in line with the Law Centre's Clinic practices ,including training on CELC systems and processes
- Develop and maintain student training manuals, policies, template letters, referral forms etc.
- Assess client cases prior to allocation to students
- Manage overall clinic calendar, allocating client cases to students
- Supervise all elements of student work, providing guidance to ensure accuracy and quality of research undertaken and advice provided
- Maintain accurate records of student inductions and supervisions
- Sign-off and submittance of applications
- Advise students to access other CELC teams for legal guidance where necessary e.g. family law, employment, housing etc.
- Create a positive and nurturing environment for students to learn practical casework skills
- Monitor and report performance of the clinic to CELC and Birmingham City University
- Work positively with the Law Centre’s Clinic Lead and the other clinic leads in delivering the overall partnership and wider clinical legal education
· Ensure that the Clinic is run in line with the Team’s priorities and the strategy and priorities of the Law Centre
- Undertake professional development to ensure legal expertise is current and up to date
The Law Clinic Supervisor will also:
- Demonstrate their commitment to the aims and principles of CELC
- Abide by policies and procedures as set out in the Office Manual and Staff Handbook
- Attend Immigration and all CELC team meetings and away days
- Contribute towards the effective daily running of CELC
- Undertake any other task reasonably required within the context of the post
Person Specification
Essential
- A non-judgmental attitude and commitment to social justice and the aims of CELC
- One or more of the following professional qualifications: IAA registration at L2 or above, qualified solicitor, qualified barrister, Senior caseworker accreditation with the Law Society Immigration and Asylum Accreditation Scheme.
- Experience in the delivery of legal support to clients
- Experience in supervising and developing others
- Excellent organizational skills with the ability to manage multiple tasks and
provide realistic timescales for completion
- Ability to work sympathetically and effectively with a wide variety of individuals i.e. clients, students, and stakeholders
- Ability to work well with others, be polite under pressure and to work as part of a team
- Self-motivated - able to work independently and on own initiative
- Excellent oral and written communication skills
- An understanding of the importance of confidentiality
- Experience of using IT systems including Microsoft Word, Excel and Outlook
Desirable
- Experience of designing delivery of training to individuals and groups
- Experience of working with students
- Experience of working with the public and in a busy and demanding environment
- Experience of using a case management system
- Experience of using Microsoft Teams and SharePoint
Fairer, more just society
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Complex Needs & Outreach Keyworker
Salary: £25,000- £27,000 pro rata
Location: Kent Advance Women’s Centre including co-location at Folkstone Probation Office
Hours: 28 hours per week
Contract: Fixed Term Contract for 12 months
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to EL1 MOJ Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
This is a pilot project for Advance working with women with complex needs related to their involvement with the criminal justice system. As the Complex Needs & Outreach Worker you will provide intensive, trauma-informed support to women experiencing multiple and intersecting vulnerabilities, including homelessness, domestic and sexual violence, mental health challenges, substance misuse, and social exclusion. Working flexibly across outreach and community settings, you will focus on building trusting relationships with women who may be disengaged from or distrustful of services, ensuring their voices are heard and their needs are addressed holistically.
You will be based primarily at Folkestone Probation Office, with up to two days per week spent providing outreach support in the community. This position involves close collaboration with the Folkestone Women's Pod to identify women who require intensive support.
A car may be desirable for this role, though not essential.
About You:
To be successful as the Complex Needs & Outreach Worker you will need the below experience and skills:
You will be highly empathetic, able to listen without judgement, and emotionally resilient when supporting women who have experienced significant trauma and adversity. The role requires tenacity and persistence, maintaining consistent engagement with clients who may have chaotic circumstances or face barriers to accessing support. You will advocate on behalf of clients, coordinate multi-agency responses, and support women to access safe accommodation, health services, safeguarding support, and pathways to recovery and independence.
This role demands a proactive, compassionate professional who can manage complex risk, work autonomously, and remain motivated and resilient while delivering person-centered, strengths-based support to some of the most vulnerable women in the community to enable them to lead safe and fulfilling lives.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Our vision is a world in which women and children lead safe, equal, violence-free lives so that they can flourish and actively contribute to society.



The client requests no contact from agencies or media sales.
We have an exciting opportunity coming up within Victim Support. We are looking for a Children & Young Person (CYP) Behaviour Change Caseworker who will work with children displaying harmful behaviours in a Domestic Abuse (DA) setting. This could be with parents or within their own relationship.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
The CYP Behaviour Change Caseworker is a specialist role focused on working with young people (typically aged 4-17) who are displaying abusive or harmful behaviours, often in the context of domestic abuse within the home or in dating relationships. The goal of this role is to disrupt, challenge, and change the behaviour of the young person to protect victims (family members or partners), prevent re-victimisation, and intervene early to stop the escalation of abuse.
This role involves hybrid working, often based in police stations, offices, or community settings. Hours are usually Monday to Friday 9am to 5pm however flexibility may be required in line with service user need and the availability of the young people.
Key Responsibilities
- Case Management: Manage a caseload of young people displaying abusive behaviours, providing a medium term service.
- Assessment and Planning: Conduct risk and needs assessments to create tailored, individual support plans focusing on behaviour change.
- Direct Interventions: Deliver one-to-one interventions to address the root causes of abusive behaviour, encouraging understanding of the impact on victims.
- Safety Planning: Work closely with colleagues, such as Independent Domestic Violence Advisors (IDVAs), to develop safety plans for victims.
- Multi-Agency Collaboration: Liaise with police, social care, housing, and schools to ensure a comprehensive, co-ordinated community response.
- Education and Prevention: Potential to run awareness-raising sessions in schools, youth centres, and communities regarding healthy relationships, consent, and the impact of abuse.
- Case Recording: Maintain accurate, confidential records on secure case management systems in line with GDPR and safeguarding policies.
Essential Skills and Experience:
- Experience: Previous experience working with vulnerable children, young people, and families, particularly in domestic abuse, youth justice, or social work settings.
- Knowledge: Strong understanding of safeguarding procedures, child protection legislation, and the impact of domestic abuse on children.
- Communication: Excellent interpersonal skills to engage with hard-to-reach young people, challenge behaviours, and build trust.
- Resilience: Ability to work under pressure and manage high-risk, sensitive, and emotional cases.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.


