Jobs for the Housing and Homelessness sector
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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required. If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.
Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
Main Duties and Responsibilities
1. Specialist Money Advice and Casework
- Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
- Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
- Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
- Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
- Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
- Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.
2. Housing and Homelessness Prevention
- Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
- Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
- Support clients living in temporary accommodation or experiencing housing insecurity.
- Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
- identify housing risks early and implement practical interventions to prevent crisis wherever possible.
3. Outreach, Engagement and Financial Resilience
- Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
- Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
- Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
- Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.
4. Partnership Working
- Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
- Attend partnership meetings, case discussions and multi-agency forums where appropriate.
- Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.
5. Systems, Recording and Compliance
- Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
- Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
- Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
- Maintain appropriate professional boundaries and ensure confidentiality at all times.
6. Monitoring, Quality and Outcomes
- Record outcomes and client progress accurately to support contract monitoring and service evaluation.
- Contribute to client feedback, case studies and continuous improvement activities.
- Work towards agreed performance targets while maintaining high standards of client care and professional practice.
7. Professional Practice
- Deliver services in line with person-centred, relationship-based and trauma-informed principles.
- Participate in supervision, reflective practice, team meetings and ongoing professional development.
- Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
- Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.
General Duties
- Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
- Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
- Work in accordance with organisational policies, procedures and professional standards at all times.
- Contribute positively to team meetings, partnership working and organisational learning.
- Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
- Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.
The role
As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change. We want to multiply the gains already made to continue the transformation of the organisation.
The focus of the role includes:
- Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
- Digital and data management, including data protection governance, data security and data management
- Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development
This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.
About you
We are looking for a values-led manager who brings:
- Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
- Strong supplier-management skills
- Working understanding of cyber-security governance
- Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
- Ability to work at both management and practical implementation levels
You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.
What we offer
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.
All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a new Challenge?
Do you have experience of working within drug services and with volunteers?
Do you have relevant experience? This might be alcohol or injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?
We are looking for a passionate, skilled and self-motivated individual who likes to be part of a team but equally can work on their own. The post holder must have a desire to make a difference in promoting hepatitis C and liver health awareness & access to care among services and affected communities.
This is an exciting opportunity to work within an existing team across the South East London area.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Personal/ Executive Assistant to the Master (Chairman) & the Clerk (CEO)
Location: Skinners' Hall, London EC4
Contract: Full-time, Permanent
Working pattern: This is a fully office-based role
About us
The Skinners' Company is one of the Great Twelve Livery Companies of the City of London, with a proud history dating back to 13th century even before its Royal Charter in 1327. Today, the Company is a thriving membership organisation with a significant charitable mission, supporting education, schools, almshouses and charitable initiatives across the UK.
We are seeking an exceptional Personal Assistant to support our Chairman (Master) and CEO (Clerk) from our historic headquarters at Skinners' Hall in the heart of the City of London.
About the role
This is a varied, fast-paced and rewarding role supporting two senior leaders at the centre of a historic organisation. You will be responsible for providing seamless executive support, ensuring the Chairman and CEO are fully prepared for meetings, events and engagements, while playing a key role in the Company's governance and administration.
Working closely with colleagues across the organisation and with senior external stakeholders, you will become a trusted member of a small, dedicated team.
Key responsibilities
- Manage complex diaries, meetings, travel and correspondence for the Chairman and CEO.
- Prepare agendas, papers and supporting documentation for Court, committee and governance meetings.
- Prepare for, attend and produce accurate, high-quality minutes and action logs for Board, Court, Committee and other governance meetings, ensuring actions are tracked and followed through.
- Draft correspondence, reports, speeches and briefing notes.
- Act as the first point of contact for senior stakeholders, Court Members, committee chairs and external organisations.
- Coordinate annual governance processes, inductions and Company records.
- Support the planning and delivery of Company events, formal dinners, ceremonies and official engagements.
- Maintain accurate records using CRM systems and Microsoft Office applications.
- Build strong working relationships with colleagues, schools, charities, other Livery Companies and a wide range of external partners.
About you
We're looking for an exceptional Personal Assistant who thrives in a dynamic and multifaceted role. You will be a master of organisation, planning and prioritisation, combining exceptional attention to detail with sound judgement, discretion and a proactive approach. Calm under pressure and confident managing competing priorities, you will take pride in delivering seamless executive support while building trusted relationships with colleagues and senior stakeholders.
You will have:
- Significant experience supporting senior executives and board members.
- Outstanding organisational skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills, with exceptional attention to detail.
- A calm, professional and discreet approach when handling confidential information especially when supporting the Clerk with personnel matters.
- Strong stakeholder management and relationship-building skills.
- Advanced Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint, with the ability to produce high-quality documents, presentations and reports efficiently.
- Confident using AI-powered productivity tools (such as Calude and ChatGPT) to enhance drafting, research, meeting preparation, document production and administrative workflows while maintaining accuracy, confidentiality and professional judgement.
- Experience supporting governance or board meetings would be advantageous.
- This is primarily an office-based role to support effective collaboration with the Clerk, Master and wider team. Some flexibility for home working may be agreed by mutual arrangement but is not a contractual entitlement.
What we offer
- Competitive salary, based on experience
- Generous pension contribution
- 25 days' annual leave, plus bank holidays
- Discretionary Christmas closure in addition to annual leave
- The opportunity to work from the beautiful and historic Skinners' Hall in the heart of the City of London
- A welcoming, collaborative and supportive working environment in our beautiful open-plan office at the historic Skinners' Hall, where you'll work alongside friendly, knowledgeable and genuinely helpful colleagues who take pride in supporting one another.
- Opportunities to attend Company events and be part of a unique and historic organisation with nearly 700 years of heritage, supporting education, charitable giving and civic life
Recruitment timetable (Please read carefully)
- Closing date for applications: Mid-day Friday, 7 August 2026
- First-round interviews: Online during the week commencing 17 August 2026.
- Second-round interviews: In person at Skinners' Hall week Commencing 24 August 2026.
- Handover: The successful candidate should be available to attend a handover week which will be the week commencing 21 September 2026.
- Start date: Our preferred start date is 21 September 2026. However, we can offer flexibility for the right candidate, provided they are available to attend the handover during the week commencing 21 September 2026.
A membership organisation supporting the governance of nine schools and five charitable trusts including homes for the elderly.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
The Head of Income Generation is a new and important leadership role within Stonewall Housing, created to grow and diversify our voluntary income and support the next stage of our development as a nationwide LGBTQ+ housing and homelessness charity.
Reporting to the Director of Development, you will lead the development and delivery of ambitious income generation plans, with a particular focus on significantly growing income from corporate giving and partnerships.
You will build on Stonewall Housing’s existing corporate relationships while identifying and securing new opportunities across the UK. This will include strategic and commercial partnerships, Charity of the Year relationships, corporate donations, corporate foundations, employee fundraising, sponsorship, cause-related marketing and other opportunities for businesses and their employees to support our work.
You will develop compelling partnership propositions, lead applications and pitches, build relationships with senior decision-makers and create opportunities that deliver sustainable income alongside wider value for Stonewall Housing and the LGBTQ+ communities we support.
Alongside your focus on corporate income, you will work across Stonewall Housing’s wider fundraising portfolio, contributing to the development and growth of individual giving, major donor fundraising, community fundraising and other voluntary income streams. You will identify opportunities for different areas of fundraising to complement one another and create meaningful pathways for supporters to deepen their relationship with Stonewall Housing.
This is a senior role that combines strategic thinking with hands-on income generation. You will be as comfortable developing an income strategy and managing a pipeline as you are writing an application to a corporate foundation, pitching a partnership, meeting a prospective supporter or developing a new fundraising opportunity.
Working closely with the Director of Development and colleagues across Stonewall Housing, you will help translate our services, impact and ambitions into compelling opportunities for funders, businesses, partners and supporters.
As this is a new role, you will have a significant opportunity to shape our approach, develop new income streams and build the systems, relationships and opportunities needed to support Stonewall Housing’s long-term sustainability and national impact.
Key responsibilities
Corporate giving and partnerships
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Lead the development and delivery of ambitious plans to grow and diversify Stonewall Housing’s corporate income across the UK.
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Generate income through corporate partnerships, corporate giving, Charity of the Year relationships, commercial partnerships, corporate foundations, employee fundraising, sponsorship and other forms of business engagement.
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Build and maintain a strong, diverse pipeline of prospective corporate supporters and partners.
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Research, identify and pursue new corporate fundraising opportunities that align with Stonewall Housing’s mission, values and strategic priorities.
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Secure new high-value and multi-year corporate partnerships that generate sustainable income and wider strategic value.
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Develop compelling and tailored partnership propositions that connect corporate priorities with Stonewall Housing’s services, impact and ambitions.
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Lead approaches, applications, pitches, presentations and negotiations with prospective corporate partners.
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Identify and submit high-quality applications to corporate foundations, corporate grant programmes and other business-led funding opportunities.
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Develop and submit strong Charity of the Year applications, pitches and presentations, supporting employee voting and engagement where required.
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Build trusted relationships with senior business leaders, corporate social impact and sustainability teams, corporate foundations, LGBTQ+ employee networks, employee resource groups and other key decision-makers.
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Develop commercial and cause-related partnerships that generate income, raise awareness and engage new audiences.
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Identify opportunities for sponsorship of Stonewall Housing’s events, campaigns, programmes and other areas of work.
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Develop opportunities for employees to support Stonewall Housing through fundraising, payroll giving, matched giving, challenge events, volunteering and other forms of engagement.
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Work with corporate partners to develop engaging fundraising activities and campaigns that inspire employee participation and generate meaningful income.
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Build strong, long-term relationships with existing corporate partners, identifying opportunities for renewal, increased investment and deeper engagement.
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Provide high-quality stewardship, communications and impact reporting that demonstrate the difference partners’ support makes.
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Work closely with colleagues to create meaningful opportunities for corporate partners and their employees to engage with Stonewall Housing’s work.
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Ensure volunteering, pro bono support and gifts in kind are developed as part of wider strategic relationships and, where appropriate, create pathways towards sustainable financial support.
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Represent Stonewall Housing at corporate events, networking opportunities, conferences, pitches and sector forums.
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Ensure prospective partnerships are subject to appropriate due diligence and align with Stonewall Housing’s values, ethical fundraising principles and commitment to LGBTQ+ communities.
Individual giving and wider fundraising
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Work across Stonewall Housing’s wider voluntary income portfolio to support the growth and diversification of sustainable income.
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Working collaboratively with colleagues across the Development team, develop and deliver plans to grow income from individual supporters, including regular giving, one-off donations, fundraising appeals and digital giving.
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Develop engaging supporter journeys that strengthen acquisition, engagement, retention and long-term support.
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Develop fundraising products, campaigns and activities that are accessible, engaging and capable of generating sustainable income.
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Identify opportunities to connect corporate engagement with individual giving, including employee donations, payroll giving, matched funding and workplace fundraising.
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Use supporter insight and fundraising data to improve engagement, retention and long-term value.
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Explore new and emerging income opportunities where these align with Stonewall Housing’s values, strategic priorities and organisational capacity.
Income strategy and development
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Work with the Director of Development to develop and deliver Stonewall Housing’s multi-year income generation strategy.
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Translate organisational priorities, service developments and evidence of impact into compelling cases for support and fundable opportunities.
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Identify opportunities to increase unrestricted and flexible income while maintaining a balanced and sustainable funding portfolio.
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Develop new fundraising products, campaigns and partnerships where there is clear potential for sustainable growth and positive return on investment.
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Maintain a strong understanding of the external fundraising environment, including emerging trends in corporate giving, responsible business, philanthropy and supporter engagement.
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Identify opportunities for collaboration with organisations and partners that share Stonewall Housing’s values and objectives.
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Ensure income generation activity supports Stonewall Housing’s organisational strategy, financial sustainability and ambitions for national impact.
Person specification
We know that excellent candidates may not meet every requirement listed below. If you are excited by the role and believe you have the skills, experience and potential to succeed, we encourage you to apply.
Essential experience
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Significant experience of working in a senior fundraising, income generation, development, partnerships or business development role, with responsibility for generating income and delivering against agreed targets.
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A strong track record of securing and growing income from corporate partners, businesses or other external organisations.
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Demonstrable experience of developing successful corporate relationships, from identifying and approaching prospective partners through to securing, managing and growing partnerships.
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Experience of generating income through a range of corporate opportunities, which may include strategic partnerships, commercial partnerships, corporate giving, Charity of the Year relationships, corporate foundations, sponsorship, employee fundraising or cause-related marketing.
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Experience of developing compelling funding propositions, partnership proposals, applications, pitches or presentations that have successfully generated income.
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Experience of building and maintaining effective relationships with senior stakeholders, funders, corporate partners and other external decision-makers.
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Experience of managing income targets, fundraising pipelines and financial forecasts, with the ability to assess progress, identify risks and prioritise opportunities.
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Experience of contributing to the development and delivery of fundraising or income generation strategies.
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Experience of working collaboratively with colleagues across different teams to develop funding opportunities, cases for support and partnership activity.
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Experience of providing effective line management, support and development to staff.
Desirable experience
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Experience of working across additional fundraising streams, such as individual giving, major donors, community fundraising, trusts and foundations or digital fundraising.
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Experience of securing high-value or multi-year corporate partnerships.
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Experience of submitting successful Charity of the Year applications or applications to corporate foundations and grant-making programmes.
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Experience of developing commercial partnerships, sponsorship opportunities or cause-related marketing campaigns.
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Experience of working with LGBTQ+ employee networks, employee resource groups or corporate inclusion networks.
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Experience of working within the LGBTQ+, housing, and/or homelessness, charity sectors.
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Experience of working within a growing organisation or developing a new area of fundraising activity.
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Experience of using a customer relationship management system to manage fundraising relationships, opportunities and income pipelines.
Essential knowledge
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Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people, or the ability and commitment to develop this knowledge quickly.
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Strong knowledge of corporate fundraising and partnership development, including current approaches to corporate giving, employee engagement, Charity of the Year partnerships and corporate social impact.
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Understanding of how to identify, cultivate, secure and steward corporate partners and other high-value supporters.
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Understanding of the principles of effective fundraising, including supporter and partner stewardship, relationship management and long-term engagement.
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Knowledge of effective income pipeline management, forecasting and performance monitoring.
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Understanding of the importance of generating sustainable and unrestricted income alongside funding for specific services and projects.
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Understanding of how effective communications, storytelling, evidence and impact reporting support fundraising and partnership development.
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Knowledge of ethical fundraising, due diligence and the importance of developing partnerships that align with an organisation’s mission and values.
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Understanding of equity, diversity and inclusion, and the importance of representing LGBTQ+ people and people with lived experience accurately, respectfully and without tokenism.
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Knowledge of relevant fundraising legislation, regulation and good practice, including the Fundraising Regulator’s Code of Fundraising Practice, data protection and responsible use of supporter information.
Essential skills and abilities
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Excellent relationship-building and networking skills, with the confidence and credibility to engage senior corporate stakeholders, funders, partners and supporters.
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A strong ability to identify opportunities, open new relationships and develop them into meaningful, sustainable partnerships.
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Excellent written communication skills, with the ability to develop persuasive funding applications, partnership proposals, cases for support, presentations and reports.
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Excellent verbal communication, influencing, negotiation and presentation skills.
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The ability to communicate Stonewall Housing’s mission, services and impact in a compelling and accessible way to a range of audiences.
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Strong strategic thinking skills, combined with a practical and delivery-focused approach.
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The ability to translate organisational priorities and service needs into compelling and fundable opportunities.
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Strong commercial and financial awareness, including the ability to develop income forecasts, manage targets and assess return on investment.
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The ability to develop and manage a strong pipeline of prospective partners and fundraising opportunities.
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The ability to use data, insight and evidence to inform fundraising decisions, monitor performance and identify opportunities for growth.
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Excellent organisational and project management skills, with the ability to manage multiple relationships, priorities and deadlines effectively.
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The ability to work independently, use initiative and take ownership of agreed areas of responsibility while working collaboratively as part of a wider Development team.
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The ability to lead, motivate and support colleagues, creating a collaborative and ambitious approach to income generation.
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Strong judgement, including the ability to assess potential opportunities, partnerships and risks through an ethical and values-led lens.
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The ability to build effective relationships across teams and bring colleagues together around shared opportunities and objectives.
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Confidence using digital communication, fundraising and relationship management systems, with the ability to learn new platforms and tools.
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Substance Misuse, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave - 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
· BHSF health cash plan
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact Claire, our Director of Development, on claire[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.
You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.
Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home.
About you:
- You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
- You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
- You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
- You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
- You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified.
Suitable candidates will be invited to a second stage interview.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Context
As the Community and Events Fundraising Officer, you will play a key part in ending youth homelessness in Scotland by inspiring people to support Rock Trust.
You will deliver exceptional supporter care and create meaningful experiences for everyone fundraising for us. Although a varied role, your work will follow strong themes – relationship building, spending time with supporters, and working with the Fundraising team; all to make a tangible difference for young people.
You’ll join an experienced and collaborative Fundraising and Communications team and be supported to identify opportunities to grow our community presence, take ownership of our community-led income, and inspire long term supporter loyalty to Rock Trust. In this varied and people-focused role you will meet and present to community groups such as schools, student societies, churches, and voluntary organisations. You may support groups to host their own events, take part in Youth and Philanthropy Initiative projects, or run collections, and you’ll play an important role in improving our supporter stewardship; helping create meaningful ways to connect with, and thank, our supporters.
You will also look after our events portfolio; recruiting participants, ensuring they receive top-notch stewardship, and supporting them in their fundraising journey. From our annual Firewalk to third-party challenges such as marathons and abseils, you’ll ensure that every participant has a fantastic experience. You’ll also use your creativity to bring fresh ideas to the table, adding to, and enhancing, our existing events programme to keep supporters engaged and inspired.
In the office, you will collaborate with teams such as Communications and Finance. You will help bring supporter stories to life, create engaging content, process donations, maintain our CRM database, and ensure fundraising activities run smoothly. You’ll also play an important part in supporting volunteers and volunteer groups, helping to create an excellent supporter experience at every stage.
This is a fantastic opportunity to combine creativity, relationship building, and event management in a role where no two days are the same. You’ll have the opportunity to learn from experienced colleagues, while putting your own stamp on the work we do. Most importantly, your work will directly help end youth homelessness in Scotland, giving you the chance to see the real impact your efforts make on the lives of young people.
- Reporting to - Partnerships Lead
- Direct reports - Occasional students and volunteers
- Team size - Fundraising & Communications team of 6
Rock Trust promotes a family friendly culture. As such, we welcome discussions around flexible working and/or compressed hours, consider hybrid working, and run a flexi-time system. This Community and Events Fundraising Officer role could work up to 40% of the week remotely. While 60% of the role would be ‘office based’, in practise this could mean out in the community meeting groups, delivering presentations, or at events.
The client requests no contact from agencies or media sales.
Senior Voids Surveyor
Home Counties | Up to £62,000
Goodman Masson is proud to be partnering with a housing association to recruit a Senior Voids Surveyor
This is a fantastic opportunity for an experienced surveying professional to take a lead role in the effective management and delivery of the organisation's voids service. You will be responsible for ensuring properties are assessed, works are appropriately specified and homes are returned to a safe, compliant and lettable standard in a timely and cost-effective way.
As Senior Voids Surveyor, you will provide technical surveying expertise across the organisation's void properties, overseeing works from initial inspection and specification through to completion and handover.
You will be responsible for ensuring void works are delivered to a high standard, within agreed timescales and budgets, while identifying opportunities to improve performance, reduce turnaround times and deliver value for money.
The Role
- Undertaking detailed surveys and inspections of void properties, identifying required works and potential risks.
- Preparing specifications, schedules of work and cost estimates for void works.
- Managing and monitoring contractors to ensure works are delivered within agreed timescales, budgets and quality standards.
- Undertaking post-inspections and quality checks to ensure works have been completed in line with specification.
- Providing technical advice on complex voids, property condition and repair requirements.
- Supporting the effective management of void expenditure and ensuring value for money.
- Working collaboratively with housing, lettings, repairs and asset management teams to minimise void turnaround times.
- Ensuring works comply with relevant legislation, health and safety requirements and housing standards.
- Identifying opportunities to improve void processes, performance and customer outcomes.
- Supporting the monitoring and reporting of void performance, costs and key performance indicators.
About You
You will be an experienced surveyor with a strong background in social housing and a detailed understanding of voids, repairs and property maintenance.
- Relevant surveying, construction or property-related qualifications is essential.
- Experience working within a housing association, local authority or similar social housing environment.
- Strong experience of managing void properties, empty homes or responsive repairs.
- A sound understanding of building construction, property maintenance and diagnosing defects.
- Experience producing specifications, schedules of work and cost estimates.
- Experience managing and monitoring contractors and ensuring works are delivered to the required standards.
- Strong knowledge of relevant health and safety, housing and building regulations.
- Good commercial awareness, with experience managing budgets and delivering value for money.
- Excellent communication and stakeholder management skills.
- The ability to manage competing priorities and work effectively across a large property patch
- A proactive approach to identifying improvements and driving better service performance.
Apply
If you're an ambitious maintenance professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact
Building Surveyor - Legal Disrepair
North West London | Up to £56,000
Goodman Masson is proud to be partnering with a housing association to recruit a Legal Disrepair Building Surveyor
This is an excellent opportunity for an experienced Building Surveyor to play a key role in managing and resolving legal disrepair cases, providing technical expertise and ensuring the organisation meets its legal and regulatory responsibilities.
As a Building Surveyor, you will be responsible for investigating complex property condition issues, providing technical advice and overseeing remedial works to ensure homes are safe, compliant and maintained to the required standards. The role will involve working closely with legal teams, housing colleagues, contractors and residents to achieve timely and effective resolutions. You will undertake detailed property inspections, identify defects and determine appropriate remedial works, providing clear technical recommendations and specifications. You will also oversee the delivery of works, ensuring they are completed to a high standard and within agreed timescales.
The Role
- Undertaking detailed inspections and surveys of properties subject to legal disrepair claims.
- Identifying defects, determining their causes and recommending appropriate remedial action.
- Preparing detailed reports, schedules of work, specifications and cost estimates.
- Providing technical advice and evidence to support the effective management and resolution of disrepair cases.
- Working closely with internal legal teams, housing colleagues and external solicitors to progress cases.
- Managing and monitoring contractors to ensure remedial works are completed within agreed timescales and to the required standard.
- Undertaking post-inspections to verify that works have been completed satisfactorily.
- Ensuring all works comply with relevant legislation, health and safety requirements, housing standards and organisational policies.
- Supporting the effective management of complex and high-risk cases, escalating issues where appropriate.
- Monitoring expenditure associated with disrepair works and ensuring value for money.
- Identifying recurring property defects and trends, using insight to support wider asset management and investment planning.
- Contributing to improvements in disrepair processes, procedures and performance.
- Maintaining accurate records and ensuring all case information and technical documentation is kept up to date.
About You
- A relevant Building Surveying or construction-related qualification is essential, ideally with professional membership of a recognised surveying body
- Significant experience working within a housing association, local authority or similar social housing environment.
- Strong experience in building surveying, property maintenance and diagnosing building defects.
- Experience managing or investigating legal disrepair cases and working alongside legal professionals.
- A detailed understanding of building construction, defects and appropriate remedial solutions.
- Experience preparing specifications, schedules of work, technical reports and cost estimates.
- Knowledge of relevant housing legislation, building regulations, health and safety requirements and housing standards.
- Experience managing contractors and overseeing remedial works through to completion.
- Strong written and verbal communication skills, with the ability to produce clear and accurate technical reports.
- Excellent stakeholder management skills, with the confidence to work with residents, solicitors, contractors and internal teams.
- Strong organisational skills and the ability to manage a varied caseload and competing priorities.
- Good commercial awareness and an understanding of delivering value for money.
- A proactive approach to identifying recurring issues and supporting improvements to property condition and service delivery.
Apply
If you're an ambitious surveying professional in social housing we'd love to hear from you.
For a confidential discussion and further information, please contact
At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.
Bridge House is a new Christian community-based homelessness prevention project that bridges the gap between being at risk of eviction and long-term stable housing.It works, particularly with men from displaced backgrounds providing short-term accommodation and holistic support in partnership with local churches for up to 10 men who are at risk of homelessness.
Through practical, emotional, spiritual, and community-based support, Bridge House helps residents build stability and transition successfully into independent living and integrate into life in the UK.
We are looking for a full-time Project Leader to lead this exciting new ministry at Bridge House.
About You:
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You are passionate about working with marginalised people and providing the support required to enable genuine lifestyle change.
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You are passionate about partnership with Churches and sharing the love of Jesus with all those we work with.
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You have excellent communication and interpersonal skills, whilst being able to work on your own initiative, think creatively and act with the utmost integrity.
About the Role:
Project Leader – Bridge House
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You will work as part of a mission team to confidently lead and develop Bridge House supported housing project.
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You will manage the Bridge House support team to develop individual client led support plans for each resident and in providing one to one support for those individuals, always maintaining a high standard of care while also taking on a caseload of residents to support yourself.
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You will maintain an atmosphere where positive change and growth is encouraged and a place where tenants can take positive steps that will enable them to move on and lead independent and responsible lives.
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You will share the love of Christ and take opportunities for sharing the gospel with the guests
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You will assess prospective residents’ suitability to the project.
Salary: £37,720 plus benefits
Location: Bridge House, London Bridge
Working Hours: Full-time (40 hours inclusive of lunch breaks)
Contract: Fixed-Term - 24 months
There is an occupational requirement that the person appointed be an evangelical Christian.
We welcome applications from people of all backgrounds. We recognise that men are currently underrepresented within this ministry project and, as part of our commitment to building a diverse team, we particularly encourage applications from men. Appointments will be made on merit.
Closing date for applications: Thursday 13th August 2026 at 12noon
TO APPLY
Please take care to read the guidance notes on the application form before completing.
Interviews will be held on Monday 24th August 2026.
The client requests no contact from agencies or media sales.
As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.
Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed. In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.
In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers. Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.
You will also support with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.
Application Instructions
• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).
• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).
Our Mission is to meet the basic human needs of homeless and isolated people through a range of high quality and easily accessible services.


The client requests no contact from agencies or media sales.
Intensive Support Project Worker
We are seeking a compassionate Intensive Support Project Worker to help people affected by homelessness build stability, independence and a positive future.
Salary: £28,135 to £30,635 per annum
Location: Southend-on-Sea, Essex
Hours: 37 hours per week
Contract: Permanent
Closing date: 21st August 2026
Interview Date: 2nd September 2026
About the role
As Intensive Support Project Worker, you will provide personalised, recovery-focused support to people living in supported accommodation.
You will build positive and trusting relationships with residents, helping them adjust to a settled home environment and work towards their individual goals. Taking a person-centred and trauma-informed approach, you will develop assessments, risk management plans and personalised recovery support plans alongside each resident.
Key responsibilities will include:
- Delivering tailored housing-related support to help residents sustain their tenancies
- Developing and reviewing assessments, risk management plans and recovery support plans
- Building warm, professional relationships with residents
- Identifying and responding appropriately to safeguarding concerns
- Working in partnership with statutory, voluntary and community organisations
- Delivering recovery-focused activities, wellbeing groups and opportunities to develop essential life skills
- Completing and recording health and safety checks within supported accommodation
- Creating a safe, welcoming and inclusive environment for residents
The role will involve some evenings, weekends and bank holidays.
About you
You will have experience or knowledge of supporting people affected by homelessness and understand the principles of a recovery-focused approach.
You will be able to work with individuals in a calm, sensitive and client-led way, building trust while maintaining appropriate professional boundaries. You will also be resilient, patient and confident when responding to challenging situations.
You will be comfortable working independently and collaboratively as part of a team. An NVQ Level 3 or equivalent qualification in Health and Social Care, Housing, Information, Advice and Guidance or a related subject would be beneficial but is not essential.
About the organisation
The organisation is a homelessness charity providing housing, support and opportunities to help people move away from homelessness and rebuild their lives.
It is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Applications are particularly encouraged from people with lived experience of homelessness.
Other roles you may have experience of could include Support Worker, Housing Support Worker, Homelessness Support Worker, Project Worker, Recovery Worker, Key Worker, Tenancy Sustainment Worker or Housing First Support Worker.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours Per Week: 37.5 Hours per week
Shift Pattern: Monday to Friday 9:00am to 5:00pm
Work Base: Site based with travel
We have a fantastic opportunity to join our Cheltenham Accommodation based Service as a Service Coordinator.
In this role you will lead the day-to-day delivery of a high-quality person-centred service, working alongside a dedicated team, you will create a safe, welcoming and inclusive environment where people feel valued, respected and empowered to achieve their goals.
You will provide leadership and guidance to colleagues, build strong partnerships with local agencies and champion innovative approaches that improve outcomes for the people we support. We are looking for a highly motivated, confident and proactive person with excellent communication skills and the ability to manage challenging situations.
The successful candidate must hold a full UK driving licence. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 reserve the right to close this advert earlier than the stated closing date.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination.
P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.
In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.
Our Charity
Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.
We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.
What We Offer
- Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
- Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
- EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
- Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
- Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
- Bike2WorkScheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
- Discounts - access to Paycare Perks and Tickets for Good.
- Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
- Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
- Colleague Volunteering Programme -one day paid leave per year to volunteer in the community
- Enhanced Sickness Pay - based on your length of service.
- Earning Potential - optional overtime and refer a friend bonus scheme.
- Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
We work alongside PEOPLE to improve lives and communities, to unlock POTENTIAL and open up new POSSIBILITIES
We're looking for a hardworking and resilient Head of Compliance and Building Safety to join our Central Service Team located in head office.
£75,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Head of Compliance and Building Safety will lead the strategic management and operational delivery of Look Ahead's compliance functions, encompassing Building Safety, Fire Safety, Gas Safety, Water Hygiene, Lift Safety, Electrical Safety, and Asbestos Management. This role ensures that all statutory and regulatory obligations are met with excellence, and that services are delivered to the highest standards of quality, value, and customer satisfaction.
The Head of Compliance and Building Safety will lead the procurement and delivery of compliance inspections, testing, and remedial work programmes, ensuring timely, high-quality outcomes.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Lead, develop and coach the Compliance and Building Safety team to deliver high-quality, customer-focused services.
- Oversee statutory compliance across building safety, fire, gas, water hygiene, lifts, electrical systems, and asbestos.
- Manage service contracts and remedial works, ensuring value for money, regulatory compliance, and minimal disruption to residents.
About you:
- High level of communication skills both written and verbal.
- Highly motivated.
What you'll bring:
Essential:
- Extensive knowledge and expertise of Health and Safety Regulations and including in gas servicing, asbestos management, mechanical and electrical compliance requirements, and other relevant regulations and standards within housing portfolios and fire safety for compliance.
- Proven ability to conduct regular compliance audits and examine housing operations for adherence to regulations and prepare comprehensive assurance reports.
- High level proficiency in managing compliance-related risks by staying updated on regulatory changes and industry best practices.
- Strong experience in developing and implementing robust compliance policies and procedures that align with regulatory requirements and organisational goals.
Desirable:
- Recognised qualification building construction, Chartered Member of the Institution of Occupational Safety and Health (CMIOSH). A property/building related specialism MCIOB, MRICS, BIFM, MIFSM or Health & Safety. Building Related Degree is desirable.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.
You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.
WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.
You do not need to have all the answers.
We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.
Key Responsibilities
Engagement
- Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
- Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
- Provide emotional and practical support, listening and helping people feel heard.
- Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
- Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
- Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
- Help people identify their own goals, strengths and next steps.
- Support or co-facilitate peer, recovery or wellbeing activities where appropriate.
Practical support and navigation
- Provide clear, accurate information about local treatment, health, housing, benefits and community services.
- Introduce people to co-located services at WSUP and help them understand what each service can offer.
- Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
- Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
- Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
- Advocate for people when stigma, exclusion or difficult processes create barriers to support.
- Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
- Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation.
Recording, safety and outcomes
- Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
- Complete triage/ONS4 wellbeing monitoring at the agreed stages.
- Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
- Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
- Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
- Contribute to support plans, case reviews and multi-agency discussions.
- Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent.
Working with co-located services
- Welcome and introduce people to visiting and co-located professionals.
- Help guests prepare for conversations with treatment, housing, health, benefits and other services.
- Share relevant information in line with WSUP policies and procedures.
- Follow up agreed actions and help guests understand what will happen next.
- Avoid taking over duties that belong to specialist, statutory or treatment providers.
Person Specification
Essential skills & experience
- Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
- Ability to build trusting relationships with people who may have had poor experiences of services.
- Good listening, communication and practical problem-solving skills.
- Ability to explain information clearly and support people to make their own choices.
- Ability to work positively with colleagues, co-located services and external partners.
- Ability to maintain clear professional boundaries.
- Ability to recognise and respond to safeguarding and risk concerns.
- Ability to organise a varied workload and keep accurate records.
- Commitment to equality, inclusion and non-judgemental practice.
- Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed.
Desirable skills & experience
- Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
- Peer mentor or peer support training or qualification.
- Experience of helping people access treatment, health, housing or community services.
- Knowledge of local services in Greenwich or South East London.
- Basic computer skills. Training and support can be provided.
Our ambition is to prevent and ultimately end homelessness within our local community.
The client requests no contact from agencies or media sales.