Jobs for the Housing and Homelessness sector

Hotel School is an award-winning charity that believes everyone deserves the opportunity to build a career they can be proud of. Through our expert-led hospitality programme and personalised support, we help people facing homelessness and multiple disadvantages gain the skills, confidence and opportunities to secure, sustain and progress in employment.

We're looking for an experienced, compassionate and motivated Employment & Progression Manager to lead our Employment & Progression service. This is an exciting opportunity to shape a service that supports graduates beyond training, helping them overcome barriers, thrive in work and achieve their long-term career goals.

You'll lead a team of Employment & Progression Coaches, oversee safeguarding and graduate support, build strong employer partnerships and use data and insight to continuously improve our service. You'll work closely with our Charity Director to develop new ideas, strengthen employer engagement and ensure every graduate receives high-quality, person-centred support.

This role would suit someone with experience in employability, employment support or career progression who enjoys leading people, building partnerships and making a tangible difference. You'll be values-driven, collaborative and committed to helping people realise their potential.

At Hotel School, you'll join a small, supportive and ambitious team where your ideas are valued and your work has a direct impact. We offer 34 days' annual leave plus Christmas closure, clinical supervision, ongoing professional development, an Employee Assistance Programme and the opportunity to help shape the future of an award-winning charity.

If you're excited by the opportunity to lead a talented team and help people facing homelessness and multiple disadvantages build sustainable careers in hospitality, we'd love to hear from you.

How to apply

Please submit:

• Your CV
• Responses to the five application questions (maximum 350 words per question)

Full details of the role, the application questions and our recruitment process can be found in the Employment & Progression Manager Role Pack attached to this advert.

We welcome applications from people with diverse backgrounds and lived experiences. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Contract: Fixed Term - 1 Year Contract
Salary: £29,849.40 - £35,493.06 per annum
Closing Date: 4th August 2026

Interviews will be held w/c: 10th August 2026

About us

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Corporate Partnerships Officer - Nationwide to join our Partnership Management Team based in either our London or Manchester offices.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the Team

The Corporate Partnerships Officer works alongside the Corporate Partnerships Manager and Senior Corporate Partnerships Manager on the Nationwide partnership and will play a vital role within the Corporate Partnerships Function of the Relationship Fundraising Department. The Partnership Management Team work closely with the Corporate New Business team to on-board partners and provide high quality account management to our corporate partnership portfolio.

About The Role

The Corporate Partnerships Officer will be primarily responsible for supporting on the delivery of Centrepoint’s multi-year, 7-figure strategic partnership with Nationwide Building Society. This partnership is the largest multi-year partnership in Centrepoint’s corporate portfolio to date, and a transformational partnership for Centrepoint and the young people we work with. Funding supports a range of measures to help young people experiencing homelessness across the UK.

Working between our offices in London/ Manchester, as well as from the partner’s head office future, you will work alongside the Corporate Partnerships Manager to support successful delivery of all aspects of the partnership, as well as taking ownership of your own projects. This will include supporting with fundraising and volunteering engagement with Nationwide colleagues, as well as administrative support across the partnership. You will provide excellent stewardship for this partnership and future corporate partners and identify opportunities to increase engagement and income.

This role sits within a Corporate Fundraising team of 14, split into a New Business team, and Partnership Management team. The Partnership Management team is made up of ten corporate fundraisers who manage complex and exciting partnerships with a wide range of committed corporate partners.

About You

You will be ambitious and driven, ideally with experience within fundraising, account management or programme management. You will have great attention to detail and experience managing and prioritising a diverse workload. You will be an excellent communicator and networker, with the ability to form strong relationships externally and internally, including engaging with a range of stakeholders.

Key responsibilities

• Support on the successful delivery of the Nationwide partnership, working alongside the Corporate Partnerships Manager.
• Administrative support for the Nationwide partnership including partnership admin and finance processes such as invoicing, income coding, minute taking and recording information on the database.
• Support with managing and developing the volunteering process and opportunities for Nationwide colleagues, ensuring excellent stewardship.
• Support with logistical plans and recruitment for Centrepoint’s flagship event, Sleep Out.
• Gather content and data to support in the compilation of reports on income, expenditure, and partnership impact.
• Develop and maintain proactive and effective working relationships with a range of cross functional teams including key internal and external stakeholders.
• Represent Centrepoint and the partnership at Centrepoint and third-party events.
• Actively participate in all team meetings and support other team members.
• Manage other mid-value (£10k-£50k) corporate partnerships if required.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Corporate Partnerships Officer - Nationwide, click ‘Apply’ now!

Are you an organised, solution-focused administrator with experience in financial reconciliation?

This post is offered as a 12 month fixed term contract, or secondment for internal candidates.

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator. In this role you will help us deliver a high-quality service that makes a real difference to our residents across multiple accommodation services.

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.

Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About You

We’re looking for proactive people with a positive, can-do attitude and good communication skills. You will enjoy working in a busy team and delivering great service.

Experience working in a housing or charity environment is helpful, but enthusiasm to learn and take on a new challenge matters most. If you can demonstrate the below we encourage you to apply:

• Proven experience in financial reconciliation, invoice processing, or payment control.
• Strong organisational skills and the ability to manage a busy workload.
• Experience of using IT systems and Microsoft Office packages to complete admin tasks.
• A team player who can build constructive relationships with colleagues and partners.
• Ability to prioritise tasks and resolve issues in a customer-focused way.
• Understanding of housing options available and the challenges these can create, such as semi-independent housing, and supported accommodation is beneficial.

Above all, you’ll share our commitment to providing an excellent service, and supporting people to rebuild their lives. We value people who take responsibility, build strong relationships, and care about the experience of our clients.

How to apply

Please note, we may close this advert early and recommend early application if you are interested in this post.  

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10:00 am on 5 August 2026

Interview and assessments on: 24-26 August 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

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About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are seeking a day support worker for our high-quality, self-contained accommodation for women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic, trauma and psychologically-informed environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The role is located at an 18-bed, 24-hour supported housing service in Clapham.

In this role, you will provide support to all the women, including co-designing and running activities (such as art groups, self-care sessions, nature walks, cooking activities etc.) and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans.

The service and the wider organisation recognise the high levels of trauma that precede and perpetuate homelessness, and the complex, interconnecting needs that develop against this backdrop (including mental and physical health difficulties, substance misuse, brain injury, emotion dysregulation, interpersonal problems, and stigma and exclusion). The service operates as a best-practice, Psychologically Informed Environment (PIE), working in close partnership with homeless mental health experts and includes an in-house psychologist, offering therapeutic input to residents, and support and training to staff. In this role, you will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.

Due to the nature of this women’s supported housing service and the needs of the residents, this role is open to women only. This is considered to be an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Salary: £30,722 - £35,341 (Scale Points 7 – 17)

Closing Date: Wednesday 5th August 2026
Interview Date: Friday 14th August 2026

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Head of Compliance
Midlands | Up to £85,000

Goodman Masson are partnering with a leading social housing provider to appoint a Head of Compliance.
This is an exciting opportunity for an experienced housing professional to take a lead role in ensuring the organisation’s homes, buildings and services meet all relevant statutory, regulatory and health and safety requirements. You will provide strategic leadership across the organisation’s compliance framework, ensuring robust systems, policies and processes are in place to manage key areas of landlord compliance and protect residents, colleagues and the wider organisation.

The successful candidate will have a strong understanding of the regulatory and legislative requirements affecting social housing and demonstrable experience of leading compliance within a housing environment. You will be confident operating at a senior level, with the ability to influence stakeholders, provide clear assurance and embed a strong culture of compliance across the organisation.
This is an excellent opportunity for a knowledgeable and ambitious compliance professional to play a key role in shaping and strengthening the organisation’s approach to health, safety and regulatory compliance, while making a meaningful contribution to the delivery of safe, well-managed homes for residents.

Responsibilities

• Lead and oversee the organisation’s statutory and regulatory compliance framework across its housing stock and corporate assets.
• Provide strategic direction and professional leadership across all key areas of landlord compliance.
• Ensure robust policies, procedures, systems and controls are in place to manage compliance risks effectively.
• Oversee compliance programmes and ensure statutory inspections, servicing, testing and remedial works are completed within required timescales.
• Maintain effective oversight of compliance data, records and asset information, ensuring information is accurate, reliable and auditable.
• Provide regular compliance performance and risk reporting to senior management, Executive Teams and Board committees.
• Monitor legislative, regulatory and best practice developments, ensuring the organisation’s compliance approach remains current and effective.
• Work collaboratively with Asset Management, Property Services, Repairs and wider operational teams to embed a strong culture of health, safety and compliance.
• Manage and monitor compliance-related contractors and consultants, ensuring performance, quality and value for money.
• Lead the identification, assessment and mitigation of compliance risks, escalating significant issues where appropriate.
• Support the organisation in meeting its regulatory obligations and maintaining effective assurance arrangements.

About you

• Significant experience in social housing across complaice
• A strong understanding of landlord compliance and the key statutory and regulatory requirements affecting housing providers.
• Proven experience of managing compliance frameworks and programmes across multiple disciplines.
• Experience providing clear advice, challenge and assurance to senior stakeholders and Board-level audiences.
• Strong communication and influencing skills, with the ability to build effective relationships across an organisation.
• A collaborative leadership style and the ability to drive positive change and embed a strong culture of compliance.
• A proactive, risk-based approach with excellent attention to detail.
• A genuine commitment to ensuring residents live in safe, secure and compliant homes.

Apply
For a confidential discussion and further information, please contact  

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

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Can you deliver customer-centric welfare benefit advice and income maximisation?

We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol.

This is a hybrid working role with a minimum of 2 days per week in the office

The Role

As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice.

This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services

To be successful in this role you'll need:

• An up-to-date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

You'll need to travel in this role, so having a car and full driving licence is essential.

Job Description: Facilities Manager

Reports to: Head of Services

Location: Woking, Surrey

Hours of Work: Part time, 22.5hrs per week

Salary: £21,060 22.5 hours, depending on experience

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio.

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

Key Responsibilities:

Facilities Management

• The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
• The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
• The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
• Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements
• Ensure all property and compliance documentation is audit-ready and consistently maintained
•  Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems

Knowledge and Skills:

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes:

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

We're looking for an experienced and motivated fundraiser to build on our strong foundations, develop new opportunities, and help ensure that The Gatehouse can continue providing life-changing support to adults experiencing homelessness, poverty and exclusion. Applications will be considered on a rolling basis until a successful appointment is made.

Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.

About the role

The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.

Role specifics

We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.

The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you an organised and proactive with an interest in property, facilities and health and safety compliance? Join Shelter as our Property and Facilities Compliance Coordinator and play a key role in helping to keep our offices, shops and services safe, compliant and fit for purpose.

About the role
 
Changes are happening across Shelter and Property and Facilities need to be able to adapt their processes to support the organisation to deliver its strategy.  The purpose of this role is to support the Head of Property & Facilities, the Health and Safety Manager and the Building Surveyor in the day-to-day co-ordination and administration of running the Shelter Estate

Role specifics
 
The Property and Facilities Compliance Coordinator plays a key role in helping to keep Shelter’s people, properties and workplaces safe and compliant. Working closely with the Health & Safety Manager and wider Property & Facilities team, the role supports the coordination of health and safety audits, compliance checks, accident reporting and statutory inspections across our estate. You’ll help maintain accurate records and reporting, monitor actions through to completion, coordinate contractors and site access, manage compliance documentation and systems, and support the delivery of key health and safety processes, including fire, water and asbestos management.

Apply to be part of our team and be the change you want to see in society.

Benefits 
 
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Property and Facilities team are responsible for ensuring the estate is fit for purpose and fully compliant for Shelter’s staff, volunteers and clients.  The portfolio comprises one freehold property in London (Old Street HQ), 22 Leasehold offices and around 75 leasehold shops across England and Scotland.   The retail portfolio is typical of the charity sector with a mix of Furniture, Boutique and Community shops.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Volunteer Manager – Merseyside 

Reporting To: Head of Volunteering 

Salary Range: £27,500

Contract Type: Permanent 

Location: Unit A/B Academy Business Park, Lees Road, Liverpool, L33 7SA

Hours/Days per week: 35 hours per week, 8am – 4pm, Monday – Friday

Requirements: We can only employ applicants who currently have the right to work in the UK. This role requires a DBS check. 

 About Us

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Person Specification 

You will be excellent people manager, love working with a wide variety of people and be able to quickly build deep and positive relationships in a volunteer-centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go. You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

Duties and Responsibilities 

•Responsible for the end-to-end volunteer experience at the Merseyside Depot

•Recruit, induct, and support volunteers 

•Handle individual volunteers’ queries and issues

•Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes

•Manage volunteer feedback and implement effective problem-solving techniques and strategies

•Develop and deliver volunteer recruitment campaigns

•Support volunteer events for recruitment and recognition

•Lead the implementation of volunteer-related policies and continuous improvement initiatives locally

•Support other teams across the organisation to develop skillsets to better support volunteers across the organisation

•Act as a local ambassador for the organisation

Essential Criteria 

•Robust management skills within a fast-paced environment

•Excellent verbal and written communicator at all levels

•Great organisational, planning, and problem-solving skills and the ability to manage multiple tasks and projects

•Good computer skills including the ability to use Office365 and learn new systems quickly

•Experience of working with volunteers and/or volunteering

•Great interpersonal, networking, and facilitation skills

•Ability to effectively collaborate with diverse teams and stakeholders and foster an inclusive environment

•Project management experience, including setting and meeting clear targets and working with other teams to achieve outcomes

•Ability to organise and facilitate events and activities for volunteers

•Experience in recording data, reporting, monitoring and evaluating processes, and maintaining databases including the production of accurate and timely reports

•Proven track record in improving and embedding processes and procedures.

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.