Jobs for the Housing and Homelessness sector

We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle

Are you motivated to take on a leadership opportunity where you will influence strategy, shape specialist practice and improve outcomes for people sleeping rough?

We are looking for a dynamic, values‑driven leader to join our Pan London Rough Sleeping teams as Head of Specialist Rough Sleeping Services.

This vital role is central to our work with people facing multiple and overlapping barriers to ending homelessness, particularly migrant and non‑UK national rough sleepers who need specialist advice and support, and gives the opportunity to provide strategic and operational leadership across a portfolio of specialist services, currently including MAPS, the Roma Rough Sleeping Team, London Navigators and StreetLink London.

• As Head of Specialist Rough Sleeping Services, you will set direction, drive quality and innovation, and ensure our services deliver meaningful recovery outcomes.
• You will offer inspiring matrix leadership across St Mungo’s, sharing expertise and strategic oversight to improve practice with some of the most marginalised people experiencing homelessness.
• You will act as a strong external facing advocate, building strong relationships with commissioners, funders and partners, and lead on business development, contract management and service growth to ensure our services remain high quality, sustainable and aligned with St Mungo’s mission.

About you

We are looking for someone who can bring a combination of strong leadership capability, commercial awareness and deep commitment to social justice. If you bring the below, we encourage you to apply:

You will be an experienced leader with a track record of managing services for people experiencing homelessness, migrants or other vulnerable groups, and of guiding teams through change in complex environments.

You will be capable of balancing strategic thinking with operational delivery, ensuring services are high quality, compliant, financially robust and continuously improving.

You can demonstrate a strong knowledge of the policy and practice landscape affecting migrant and advice services, alongside health and social care, hostels, supported housing, and statutory and voluntary sector provision.

You will show clear understanding of the needs of St Mungo’s client groups, including non‑UK nationals, people with substance use and mental health needs, young people, and people with experience of the criminal justice system.

Crucially, you will lead with integrity and compassion, championing client involvement, embedding equality, diversity and inclusion into all aspects of service delivery, and supporting managers and teams to perform at their best.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued. We particularly welcome applications from Global Majority candidates, who are currently under‑represented at this level within our organisation.

How to apply

To view the full job description and guidance on completing your application, please click on the ‘document’ tab on the advert page on our website.

When you’re ready to apply, click the ‘Apply now’ button to begin your online application.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 21 May 2026
Interviews and assessments: 2 and 3 June 2026

Where you’ll be working

In this role you will work flexibly for at least 2 days per week onsite from our Central Office in London or other various services. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

At Sovereign Network Group (SNG), we believe in more than just providing homes - we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.

We're pleased to have an opportunity for a skilled Debt Advisor to join our team based either from Hurn, Greenham or Blandford. You'll follow our hybrid approach of home, office and resident visit working.

The Role:

In this role, you'll provide FCA-regulated debt advice to our customers - including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You'll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.

You'll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You'll also mentor less experienced colleagues, helping to shape our debt advice service for the future.

What you'll be doing:

• Delivering regulated debt advice in line with FCA guidelines.
• Supporting customers through financial challenges, including those with mental health conditions or disabilities.
• Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.
• Maintaining accurate, compliant case records and ensuring data quality.
• Building strong, trust-based relationships with customers and partners.
• Signposting or referring customers to additional support where appropriate.

What we're looking for:

• Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.
• Experience delivering FCA-regulated debt advice.
• Strong knowledge of welfare benefits, income maximisation, and arrears prevention.
• Excellent communication and negotiation skills, with the ability to adapt to different customer needs.

Desirable:

• In-depth knowledge of debt solutions, legislation, and best practice.
• Experience managing varied caseloads efficiently while maintaining compliance.
• Background in working with vulnerable customers in housing, financial, or advice services.

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in Tindlemanor, a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

Job Summary 

Z House is an exciting project run by Caring in Bristol, opening in July 2024. It provides emergency short-term accommodation for 18 – 25-year-olds in housing crisis, which is supplemented by daytime support to help people move on to sustainable and appropriate accommodation.

Based in St Pauls, Z house fosters a safe and supportive environment where 4 young people can stay in the Night Shelter at a time until they obtain suitable accommodation.This Role is for 4 Nights a Week, Monday to Thursday, involving a mix of both Waking and Sleep-in hours.

Sometimes working alongside a volunteer, you will be responsible for providing a safe space, listening ear and support for young people using the service. 

The role involves starting at 20:30, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 07:30 am, in the morning you’ll support the young people and our volunteers with Breakfast and room changeover for the day, finishing your shift at 08.30am.

Shift Times       Activity

20.30 – 23.30    Waking

23.30 – 07.30    Sleeping (dedicated night worker room with shower)

07.30 - 08:30     Waking
 

Key responsibilities 

Housing management 

• Sign up and induct young people arriving outside of normal working hours

• Ensure the health, safety and security of the building, colleagues, residents, and visitors; taking reasonable care to protect yourself and all other persons, complying with health and safety legislation and procedures; seek guidance as necessary and highlight any significant deficiencies to a senior colleague 

• Carry out any required health and safety, housing management, risk management, etc. monitoring, keeping accurate and complete records throughout.

• Identify and report defects in the buildings, furniture, and equipment to promote a safe working environment in line with Health and Safety, following relevant procedures to remedy all defects. 

• Contribute to the upkeep of services, ensuring young people’s rooms, communal and colleague areas are well maintained, serviced, safe and clean; maintain accurate and complete records. Supporting Young People

• Assisting Young people to achieve positive outcomes including stated support plan goals, liaising with internal and external colleagues/organisations as required.

• Respond to requests and issues from young people, continually assessing housing needs and risks.

• Provide support and guidance for young people as appropriate

• Promote the participation and involvement of young people within and outside the organisation to elevate users’ voice in the delivery of the Z House service.

• Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are completed for all shifts.

• Providing detailed handover notes for the Young People in the shelter 

Volunteer support 

• To support and provide guidance to volunteers who will sometimes partner you on shift 

• To be the point of contact for volunteers if they need to raise any concerns 

Other  

• You will be one part of a two-person Night Support Team, so communication and detailed recording of information is necessary for the team to deliver a high level of support to young people safely and effectively 

• Ensure all shift tasks and processes are completed satisfactorily, including a comprehensive handover for the Z House Coordinator.

• Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol’s safeguarding policies, Southwest Child Protection Procedures, and local procedures for safeguarding adults at risk.

• Carry out day-to-day administrative functions to ensure that all records and files are maintained and stored securely in line with the Data Protection legislation. 

• Provide a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within all aspects of Caring in Bristol’s services. The list of tasks is not exclusive, and duties may be varied from time to time, with the job description being subject to review and periodic amendments. 

Personal Specification 

We expect you to meet most of these criteria. However, we don’t expect you to meet every point and welcome applicants with transferrable skills and an ability to apply themselves in a new context.
 

Essential 

• A desire and willingness to learn about the effects that experiencing homelessness have on young people in our city 

• A willingness to learn and uphold Caring in Bristol’s safeguarding Policies and Procedures

• Ability to listen to and communicate effectively with young people.

• Able to record case notes accurately and clearly and safely handle data in line with Caring in Bristol’s GDPR policies

• Ability to remain calm in a crisis with the skills to deal with incidents or urgent situations safely and pragmatically

• Able to work with vulnerable people, operating with sensitivity as well as assertiveness maintaining professional boundaries 

• A high attention to detail for health and safety issues 

• High standards of cleanliness and housekeeping 

• Effective communicator 

Desirable 

• Experience of working with vulnerable young people

• Experience of working with people from overrepresented communities in homelessness statistics such as those who identify as a part of the LGBTQ+ community, Young people who are experiencing displacement and those who are part of ethnically and culturally diverse communities 

• Experience working in supported accommodation

• Be able to demonstrate understanding of safeguarding principles and practice.

• Experience of working alongside and guiding volunteers with an understanding of how to do this effectively 

• Flexible problem solver, reliable and good at timekeeping 

• Have a willingness to uphold Caring in Bristol’s values and work towards our overall mission

We are seeking a strong and motivated leader, who is passionate about seeing lives transformed, to become our Head of Services (Programmes). In this strategic senior role, you will work closely with the Chief Executive Officer to provide stable leadership to staff and residents in the delivery of the day-to-day leadership of the organisation and residential addiction recovery / resettlement programmes. As a key member of the senior leadership team, you will help lead and motivate the organisation through transformational change to more effectively and sustainably deliver our mission – to help those affected by addiction to heal, transform, and thrive.

Outstanding communication, interpersonal, and relationship-building skills are essential. As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to lead and inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Your role, in this committed team of 40+ staff, requires balancing management responsibilities alongside a more hands-on approach, including significant contact with our residents. Seeing them undergo the process of transformation, with all the joys and challenges that entails, is what makes our work worthwhile – a tremendous encouragement.

To apply: Please view the full job description and person specification. When you’re ready to apply, click the ‘Apply now’ button to begin your online application, submitting a covering letter, CV and screening question.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details on our website, which is currently under development.

Closing date: 23.30 Sunday 14th June 2026

37.5 hours per week / permanent / working on a four‑on, four‑off shift pattern across a seven‑day rolling rota, including evenings, weekends, and bank holidays.

A full, valid UK driving licence is essential, as this is a mobile role; a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our services provide supported housing for young people aged 16–25, offering both high (24 hour supported) and medium/low supported levels of housing including young families. We take a trauma informed, and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.

We are looking for a Housing Mobile Night Worker to provide floating support across our housing services. You will play a key role in ensuring our properties remain safe, secure, and welcoming throughout the night.

Your primary responsibility will be to undertake mobile duties across our Brighton, Hove and Worthing sites. You will start and finish each shift in Brighton, where the organisation’s works vehicle is based. As part of the role, you will provide break cover for static night staff and may be required, on occasion, to cover a static shift at one of our 24‑hour staffed properties.

During each shift, you will visit all properties and help maintain a safe, secure and supportive environment. This includes demonstrating strong communication skills, maintaining accurate records, carrying out building checks, monitoring CCTV, reporting and responding to safeguarding concerns, and ensuring all health and safety requirements are met in line with organisational policies and procedures.

The role also involves working proactively to minimise the impact of antisocial behaviour on residents and neighbouring communities. This may include one‑to‑one interventions with young people, including those experiencing a mental health crisis or requiring medical assistance.

This role is primarily lone working, so you will need to be confident in decision making and in following procedures. As part of your induction programme, you will have the opportunity to get to know the different teams and services, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

This is a dynamic and varied role for someone who is organised, self-motivated and is happy to lone work for most of their shift.

Ideally, you will have experience working with young people, those considered vulnerable, or individuals with multiple and complex needs, and be able to demonstrate a genuine passion for working with young people. You will have an understanding of the needs of single homeless clients aged 16–25, along with the ability to engage, motivate, and inspire others, and a strong commitment to making a positive difference to people’s lives.

You will have clear verbal and written communication skills, good IT and keyboard skills, and the ability to work independently and self-motivate. You will be an effective communicator, able to deliver robust and clear handovers and build strong working relationships with colleagues. In addition, you will have the ability to deescalate volatile situations and manage challenging behaviour in a calm and appropriate manner.

We have an opportunity for an Income Officer to join our Customer Accounts team at SNG.

This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub.

This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential.

The Role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Experience in income management or debt recovery/collection
• Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.

Can you deliver customer-centric welfare benefit advice and income maximisation?

We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol.

This is a hybrid working role with a minimum of 2 days per week in the office

The Role

As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice.

This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services

To be successful in this role you'll need:

• An up-to-date working knowledge of the benefits system
• Experience of supporting customers to complete statements and applications
• The ability to work with internal and external partners to achieve the best outcome for the customer
• Experience of supporting vulnerable customers with kindness and empathy
• Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

You'll need to travel in this role, so having a car and full driving licence is essential.

In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently we have over 350+ customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.

The post of In-Form Customer Success Manager is a key role in the growing customer success team which represents an investment in how we engage and support In-Form customers. We are looking for a CSM to further improve our high levels of customer adoption, satisfaction and retention.

This exciting role is a chance to help the homelessness sector make the most effective use of their In-Form systems to achieve our shared vision to end homelessness in this country.  The successful candidate will typically have a minimum of 2 years working in a dedicated customer success or account management role, with a track record of driving product adoption, increasing customer satisfaction and managing commercial renewals. A genuine interest in making a tangible difference through use of technology in the nonprofit and homelessness sectors is also essential. For full details of the role and how to apply please click  Redirect to Recruiter to visit our website.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Ability Housing is a not-for-profit organisation dedicated to providing high-quality, accessible, and sustainable homes for people who need them. We focus on enabling independence and improving quality of life, and we are proud of the positive impact our properties have in communities across the South of England.

As we continue to invest in and maintain safe, modern, and energy-efficient homes, we are looking for a skilled Building Surveyor to join our friendly and purpose-driven team.

The Role

As a Building Surveyor at Ability Housing, you’ll play a key part in managing the condition, safety, and ongoing improvement of our property portfolio.
You will:

• Carry out property inspections, stock condition surveys, and diagnostic assessments
• Produce clear technical reports and specifications for repairs, planned works, and adaptations
• Manage contractors, oversee works on site, and ensure compliance with regulations and internal standards
• Support residents by resolving property issues and providing professional advice
• Contribute to planned maintenance programmes and sustainability initiatives
• Ensure health and safety, compliance, and quality assurance across all projects
• Ensure expedient and cost effective Void turn around

This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and making a genuine difference to residents’ lives.

About You

• We’re looking for someone who is:#
• Professionally qualified or working towards a relevant surveying qualification (e.g., RICS, CIOB)
• Experienced in property maintenance, building surveying, or construction within social housing or a similar environment
• Confident producing technical specifications, reports, and costings
• Knowledgeable in building pathology, construction legislation, and health & safety
• Customer-focused, organised, and able to manage multiple priorities
• A strong communicator who works well with colleagues, contractors, and residents
• A full driving licence is essential, as frequent travel between sites will be required.

What We Offer

• Competitive salary and generous benefits package
• 25+ days annual leave plus bank holidays
• Flexible working arrangements
• Pension scheme
• Training and professional development support
• A supportive, inclusive, and values-led working culture
• The chance to make a real difference every day

1 post available

Location: Rochdale - linked to Manchester Hub

This can be a hybrid role based on service demands

Salary: Solicitor - Grade 5 - £38,724 or Grade 6 - £44,323 depending on experience or Paralegal Grade 3 - £32,585 per annum

Hours: Full time - 35 per week

Contract: Permanent 

Closing date: Sunday 31st May 2026 at 11.30 pm

Join Shelter as a Housing Solicitor or Paralegal, in our mission to drive systemic change and fight for Justice.

If you are a dedicated legal professional with a strong commitment to addressing the housing crisis, we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives - they shape a fairer housing system.

About the roles

Based with our partnering organisations, you will ensure you deliver high quality legal services through casework, the Housing Loss Prevention Advice Scheme and ensuring Legal Aid contract requirements and performance targets are met.

Solicitor

You will challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation. Working closely with our Greater Manchester team and the Managing Solicitor to strengthen housing rights awareness across the region, you will support Legal Advisers, ensuring high professional standards and compliance.

Paralegal

You will help our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording and income targets are met. Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.

About You

For the Solicitor role, we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work. You will have experience or a demonstrable interest in legal practice in the private or not for profit sector with experience of working on a wide range of housing cases, knowledge of legal aid, housing, homelessness and welfare law. You have the ability to research, write reports, time record and meet financial targets, as well as meeting or be willing to develop to meet the Housing Supervisor Requirements (September 2023).

For the Paralegal role you will need a good understanding of litigation work, be able to carry out legal research and provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording, as well as the ability to manage your time and workload. If you have housing law experience and knowledge of Legal Aid/ CCMS this would be an advantage. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout our England hubs. We are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

We are enthusiastic, driven and champions for fighting housing injustice. Whilst generating an income, we also address the housing crisis.

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering, adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Main duties

Special Events: 

• Supporting the co-ordination and delivery of our special events programme. 
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Source ‘money can’t buy’ silent auctions items and raffle prizes and act as the main point of contact with the auction company.
• Support with ticket and tables sales for all special events.
• Deliver high quality supporter care and exemplary stewardship to special event guests.
• Work closely with the Marketing and Communications team to produce event materials including event programmes. 
• Ownership of planning and delivery of our Christmas Carol Service with the support of the Head of Supporter Engagement. 
• Support the Philanthropy Officer with the organisation of our annual cultivation event. 
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with a view to developing a new Special event within the portfolio to attract new supporters/audiences. 
• Support with stewardship and delivery of our signature challenge event.
• Monitor special events within the sector, looking for emerging trends and sharing insights with the wider team.
• Support the Challenge Event Manager as needed 
• Ability to work evenings and provide on-the-day event support.
• Maintain efficient data and administrative processes for special events, including 
• income tracking and guestlist management on the database. 
• Be an ambassador at events, supporting the delivery of The Passage’s vision and ensuring that the charity’s profile and reputation are enhanced. 
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Budgets and Finance: 

• Support the Head of Supporter Engagement in tracking and recording income and expenditure for events and ensuring they are delivered within agreed budgets. 

Special Events: 

• Assist with other team projects as needed, working together to deliver a high-quality portfolio of community projects and activities. 
• Support and attend fundraising events as required. 
• Adhere to the highest standards of community fundraising best practice as set out in the Fundraising Regulator Fundraising Code of Practice and ensure that all activities comply fully with the relevant Data Protection obligations and any other legislation. 

General responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 
• To participate in internal/external meetings as required, and attend training events, conferences and other functions, as necessary. 
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 
• To ensure that all The Passage policies and procedures are being adhered to. 
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
• Undertake any other duties that may be required which are commensurate with the role. 

Desired experience

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement, please address criteria E1 to E11 and K1 to K7 demonstrating your understanding and knowledge and give evidence of your experience and abilities. 

• E1 - Experience of supporting or delivering special events. 
• E2 - Experience of recruiting new fundraisers and providing excellent stewardship. 
• E3 - Creative thinker with the ability to take the lead, initiative and problem solve 
• E4 - Experience of managing external suppliers. 
• E5 - Understanding of how to use insight, data and market trends to identify opportunities and make recommendations. 
• E6 - Experience of tracking income and expenditure targets. 
• E7 - Strong interpersonal skills with the ability to liaise with people at all levels, over the telephone, email and face-to-face. 
• E8 - A track record of generating and building strong, lasting relationships with supporters. 
• E9 - Competent in the use of online databases such as Salesforce. 
• E10 - Competent in the use of mailing platforms e.g. Dot Digital and design sites e.g.  Canva 
• E11 - Working in the charity sector. 

Desired knowledge

• K1 - Special events, fundraising and trends. 
• K2 - Ability to work under pressure, keeping calm and thinking clearly. 
• K3 - Digital fundraising and online fundraising platforms. 
• K4 - Excellent organisation & time management skills. 
• K5 - Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently. 
• K6 - GDPR and all relevant fundraising regulations. 
• K7 - Shared passion for the work and values of The Passage. 

Your new company

A leading, values-driven organisation operating within a regulated, public interest environment is looking to appoint a Senior Internal Auditor to join its established Risk and Assurance function.With a strong national presence and a focus on delivering high-quality services, this organisation offers a collaborative and forward-thinking culture, committed to governance, compliance, and continuous improvement.This is a permanent, full-time role based in central London, offering hybrid working (typically 3 days in the office), alongside excellent flexibility and work-life balance.

Your new role

As a Senior Internal Auditor, you will play a key role in delivering a programme of risk-based internal audit and assurance reviews, helping to strengthen the organisation's internal controls, governance framework, and risk management processes. You will lead and deliver internal audit, compliance, and controls testing activities across a wide range of operational and corporate areas, ensuring risks are effectively identified and managed.

Key responsibilities include:

• Delivering a programme of internal audit and assurance reviews, including risk-based audits and compliance assessments
• Producing high-quality, insightful audit reports with clear, practical recommendations
• Conducting investigations into suspected fraud, irregularities, or control weaknesses
• Monitoring and tracking audit recommendations, ensuring actions are implemented in line with agreed timelines
• Using data analytics and data-led auditing techniques to improve controls testing and insight
• Engaging and influencing stakeholders at all levels, including senior leadership and executive teams
• Supporting and complementing an outsourced internal audit function, providing additional in-house assurance

This is a highly visible role offering exposure to senior decision-makers, with the opportunity to influence and embed best practice across a complex organisation.

What you'll need to succeed

You will be an experienced internal audit or assurance professional with strong technical expertise, excellent stakeholder management skills, and the ability to manage multiple priorities in a fast-paced environment.
You will demonstrate:

• Strong experience delivering risk-based internal audit and assurance reviews, including complex audit assignments
• Experience managing multiple audits or workstreams to tight deadlines
• Proven ability to re-prioritise and respond to urgent audit or investigation requests, including sensitive or high-risk matters
• Experience using data analytics within internal audit and developing data-driven controls
• A strong understanding of risk management, governance, and internal control frameworks
• The ability to operate with independence, objectivity, and integrity in line with professional standards (e.g. IIA)
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders

Essential qualifications:

• A recognised Accountancy or Internal Audit qualification such as CMIIA, CIA, ACA, ACCA, CIMA or other CCAB equivalent

What you'll get in return

• Flexible working options available.
• Salary c.£60,000 per annum
• Generous benefits package, including matched pension scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV in Word.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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