Housing And Homelessness Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Good Shepherd has a long history of supporting the most disadvantaged people in Wolverhampton. Our mission is to end homelessness, support recovery, and create pathways out of poverty.
We are looking to recruit an experienced Team Leader - Operations within the Good Shepherd. You will play a pivotal role in ensuring the seamless operation of our day-to-day services. Collaborating closely with the Operations Manager and Service Manager, you will lead and support a dedicated team, ensuring all aspects of our front-of-house triaging, free-to-access food services, and food deliveries are executed efficiently and effectively.
To apply for this role please visit our website.
PLEASE NOTE CV'S WILL NOT BE ACCEPTED
The client requests no contact from agencies or media sales.
Thank you!
BANK PROJECT WORKERS (DAYS, NIGHTS & WEEKENDS)
MARYVALE YOUNG PARENTS’ ACCOMMODATION, BLACKBURN
Bank rate Point 13 £14.02 per hour (with accrued holiday pay)
Shift times 7:30am – 15:00pm, 14:30pm – 22:00pm (Days) & 21:30pm – 8:00am (Nights)
We are advertising for Bank Project Workers to work a variety of shifts at our Young Parents’ Accommodation in Blackburn which provides a high standard of housing management that delivers a safe and supported environment for young parents and their babies.
This accommodation operates a 24-hour support service with waking nights, 7 days a week. Therefore, we are looking to recruit Bank Project Workers to work nights, evenings and weekends to ensure a smooth-running service for our accommodation.
The role involves supporting young parents to look after the health and development of themselves and their babies, as well as working positively with other professionals and agencies. You will provide excellent customer service and work with the young parents in a strengths-based way to support young parents achieve their goals and help support the young parents to move into their own independent tenancies.
An NVQ2 in Health & Social Care (Adults) or similar qualification or equivalent education or work experience is essential.
If this sounds like the next step you are looking for and you would like to work with an organisation passionate about transforming lives, we would love to hear from you!
Early applications are strongly encouraged as all applications will be reviewed as soon as they are received.
Closing date: Tuesday, 27 August 2024 at 10am
Interview date: TBC
Caritas follows Safer Recruitment practices, and this post is subject to an Enhanced Disclosure & Barring Service check. This role is restricted for females under the Occupational Requirement, Schedule 9 (part 1) of the Equality Act 2010.
For full details please visit Caritas Diocese of Salford careers page on the website.
Caritas Diocese of Salford is an equal opportunities employer
Registered Charity Number: 1125808
Please note we do not accept applications via agencies or CVs
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Citadel Co-ordinator
Hours: 35 per week (full time)
Location: Home working, roles must be based in Cornwall – will involve independent travel around the local area.
Contract: Fixed term (until January 31st 2026)
Salary: £33,786
About us
Housing Justice is a charity that acts on homelessness and housing need across England and Wales. We work to prevent people from experiencing homelessness, help people out of homelessness or destitution, and enable the building of affordable homes. We also take a leading role as the voice of the faith and voluntary sector, supported by the Welsh and UK Governments. At Housing Justice, we value differences: we are a diverse organisation, and we work with people of all faiths and none. We seek to influence and bring about change for the benefit of those we serve through partnership, lobbying and networking. Out initiatives include Faith in Affordable Housing, Hosting people seeking sanctuary, Support for people from Ukraine, The Winter Night Shelter Network and Citadel.
About you
We are looking for outgoing, confident and skilled communicators who are well versed in public speaking, building relationships and influencing people. You will feel confident to speak to anyone and will proactively seek out opportunities to build partnerships and promote the projects. You will be a self-motivated, committed person with experience of working in the homelessness, housing or voluntary and community sectors.
About the role
We are seeking to hire 2 driven and proactive Citadel co-ordinators across Cornwall – we are particularly interested to hear from candidate based in Truro, Bodmin and Camborne – to recruit, train, support and supervise committed volunteers who will directly support people experiencing homelessness locally.
About Citadel
Citadel is a volunteer-led project preventing homelessness by helping people find or sustain their tenancies and establish a home. Volunteers, once recruited, trained and DBS checked are matched with those referred for support. Co-ordinators and volunteers work closely with those referred to establish what matters to them and how best they can support them.
Benefits:
- 29 days annual leave (3 fixed over Christmas), plus an additional day per year of service over 3 years (up to 5 additional days)
- Openness to flexible ways of working
- Employee Assistance Programme
- Home office set-up
- Cycle to Work Scheme
The client requests no contact from agencies or media sales.
Thank you!
We’re seeking a skilled and dedicated individual to join our Learning & Development team as a part time Learning & Development Administrator.
You will be supporting SHP as a learning organisation by supporting the smooth running of the Learning & Development Team. Through administrative support you will ensure that all SHP staff can access quality learning and development.
This role will suit someone who is highly IT literate and is organised. You’ll need to be able to ask questions when you’re unsure about something and be willing to build relationships with colleagues at all levels.
About the role:
Your key responsibilities will be maintaining user data on our learning management system, Owl, and responding to email enquiries in a prompt and professional way. You will also be required to communicate with internal and external trainers, set up calendar events, support training attendees with reminders and follow up emails. You may also be involved with updating e-learning modules and compiling regular training related data. The tasks can be varied and may include supporting colleagues with ad-hoc tasks.
In this role, you will work in a supportive, friendly and busy team as part of a growing charity, committed to supporting homeless Londoners.
The role is 18.75 hours a week spread across 3 or 4 days with agreement from the Head of Learning & Development and as per business need. The role requires the post holder to be logged in by 9:00AM to monitor the L&D inbox and the Learning Line so that training days can run smoothly.
About You:
- You use your strong time management skills to be able to effectively manage workload, multiple systems and processes, and meet a variety of priorities deadlines
- You have a proactive approach to asking questions if you need more information about the completion of a task or project
- You have a great people skills and can build and maintain relationships at all levels of the organisation
- You have an eye for detail and can keep information accurate and up to date
- You are confident in using computer systems
- You are an excellent team player with a flexible and collaborative approach
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 4th August at midnight
Interview date: Thursday 15th August via Microsoft Teams
The client requests no contact from agencies or media sales.
Thank you!
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
Thank you for your interest in becoming the next Head of Intensive Case Management at Crisis, Skylight London.
If there ever was a good time to join a new organisation, this would be it, as we embark on our new 10-year strategy for ending homelessness. This is a real opportunity to bring your skills, experience, and knowledge to lead a team that has positive impact on the lives of individuals who are experiencing homelessness in combination with complex needs and multiple disadvantages. The team also connects with local communities, volunteers, and other organisations, encouraging system change for people facing homelessness.
About the role
This is a real opportunity to bring your skills, experience, and knowledge to lead a team that has positive impact on the lives of individuals who are experiencing homelessness in combination with complex needs and multiple disadvantages. The team also connects with local communities, volunteers, and other organisations, encouraging system change for people facing homelessness.
About you
You will be part of the Crisis Skylight London leadership team and will encourage and enable staff to constructively contribute to, develop and achieve the aims and objectives of the service. You will also identify and develop opportunities for effective partnerships work, so that our members have strong pathways to the community-based specialist services and support they need as part of their journey out of homelessness.
You will have a strong track record of operational management and a background of leading teams to deliver evidence-led, high quality, impactful services to vulnerable people. Through a collaborative approach, sharing ideas and proposing solutions you will support the team to adapt and work through challenges and change.
Your leadership will be crucial to drive positive and systemic change and help us work towards our strategic goals.
We will be Bold, Impactful, Collaborative and Equitable in our approach, building on a set of positive behaviours and culture that will help us to secure the right policies, deliver breakthrough services and build a community, helping to end homelessness across Great Britain. Staff, members, and volunteers acting together to be positive, ambitious, and guided by the impact we seek to have.
It’s a scandal that people are homeless. Every day it destroys lives. But we can solve it.
Together, we will end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 4 August 2024 (at 23:59)
Interviews will be held on Thursday 15 August 2024
Thank you!
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Data, Digital and Technology Team sets the heartbeat for Crisis’ core systems., equipping Crisis staff, members and volunteers with the modern technology toolkits that will help us end homelessness
About the role
As our IT Infrastructure Engineer, your technical expertise and problem-solving skills will ensure our systems operate smoothly. In recent years, we have made significant strides to advance our technology environment, with wide-scale cloud migration enabling a hybrid workforce. You will not only maintain our IT infrastructure but also proactively identify and deliver improvements across our networks, servers, hardware, and telephony. You will ensure industrial-strength identity, account, and endpoint management. Additionally, you will collaborate closely with the Service Delivery Team to achieve successful incident management and excellent service request outcomes.
You will see the impact of your work through site visits and engagement with staff and volunteers. This is an opportunity for you to use your skills to help us end homelessness while working in a flexible and supportive environment.
About you
If you love putting your brain to work on how to tackle systemic IT challenges, this is the role for you. We are looking for a highly organized engineer with experience in prioritization and working with a team to efficiently execute tasks. You will be an excellent communicator and work collaboratively with customers to design the best solutions together.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date : Sunday 4 August 2024 (at 23:59)
Interviews will be held on Wednesday 28, Thursday 29 and Friday 30 August 2024
Thank you!
About the role:
Working under the direction of the Service Manager you will be primarily responsible for designing, implementing and co-ordinating recovery-focused activities. You will work with SHP colleagues, partnership agencies and those using the services to ensure the programme meets the latter’s needs. You will be responsible for delivering elements of the programme, in addition to supporting staff members, volunteers, students, clients and peers to facilitate groups and activities.
About you:
- Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.
- Experience of developing and maintaining positive partnership relationships with a range of internal and external services.
- Demonstrable understanding of engaging and motivating people who experience multiple disadvantages, with an awareness of the issues that may make this process challenging.
- Demonstrable experience of working with either homeless service users or clients with complex needs such as Mental Health, Substance Use, Ex Offending, and Physical Health needs.
- A strong understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness.
- Excellent time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Excellent team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 3rd August at midnight
Interview date: Week commencing Monday 12th August via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Thank you!
Are you interested in working in a role which makes a lasting difference to the lives of vulnerable adults in Bristol?
We have some exciting opportunities to join the teams across Bristol as Assistant Support Workers (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients. We currently have vacancies available as part of our Complex Needs service in Longhills and Speedwell, and at our Bristol Women’s Pathway (*women only).
Where you will work:
We are committed to working with a Recovery Based Approach. Our teams offer a safe and supportive environment to meet people’s individual needs and recover from the effects of homelessness.
Our mixed complex needs service provides level 1 hostel accommodation and housing-related support for vulnerable adults with complex needs. It is open to individuals and couples (and pets!) with diverse backgrounds, including ex-offenders, and people with mental health or substance misuse problems.
Our Women’s only service provide specialist safe space accommodation to women with complex needs, and who experienced abuse, exploitation or Violence Against Women and Girls (VAWG).
About the role:
In the role of Duty Worker, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:
- Jointly running the project day to day with other members of the team.
- Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
- Keeping communal areas and office space clean and tidy.
- Coordinating important Health and Safety checks and other administrative duties.
- Work alongside the team to provide a person-centred support to residents and clients.
- In this role your typical working hours will be Monday – Friday 9am – 5pm.
About you
This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!
- Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
- Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
- A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
- Good organisational skills, with basic IT and admin skills.
*For posts in our Women’s service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 12 August 2024
Interview and assessments on: 21-22 August 2024
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Thank you!
Our client is a leading UK charity which has been helping to end homelessness for many years. Their digital fundraising team plays a crucial role in engaging with donors and generating vital income for the charity.
The Digital Fundraising Manager will lead on the creation and delivery of compelling campaigns and content across the website, email, paid social media, and other digital channels. You will collaborate with internal stakeholders and external agencies to achieve your goals.
To be successful in the Digital Fundraising Manager role you will need:
- Demonstrable experience in digital marketing, ideally delivering website, email and paid social media campaigns
- Excellent project management and budget management skills
- Experience in fundraising
Salary: £35,000 - £42,000 pro rata
Contract: Temporary (working 3-5 days per week)
Location: London (Tower Hill) – Remote and hybrid working offered
If you would like to have an informal discussion, please call Olivia on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Thank you!
Counselling Coordinator
Amber Valley and South Derbyshire
£25,525 - £29,881 per annum
This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.
Do you want to make a difference to the lives of vulnerable people and their families?
Have you got experience of working with individuals and families who have experienced Domestic Abuse?
If you are interested in supporting families whilst developing your skills and experience within an expanding Domestic Abuse Support Service, please apply today!
Our client provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. They offer their services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse.
As Counselling Coordinator you will have a variety of duties and responsibilities which will include but are not limited to:
- Coordination of internal counselling referrals
- Recruitment of volunteer / student counsellors
- Manage and advise the volunteer and student counsellors and provide supervision
- Assist Service Delivery Manager in monitoring the counselling referrals and figures
- Attend any and all relevant training within the organisation
- Carry your own small caseload as / when needed
- Manage and assess counselling referrals and manage wait list
- Liaise with Managers and colleagues re wait list and times
ABOUT YOU
They’re looking for someone who has the values, knowledge and skills of working within care and support and Domestic Abuse. Supporting clients who have experienced domestic abuse and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. You’ll have a commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service.
A recognised diploma or degree in counselling and membership of
and / or eligibility for accreditation and/or registration by BACP / UKCP or equivalent.
An excellent understanding of the impact of domestic abuse on survivors and any children and experience of clinical practice of working with trauma and survivors affected by domestic abuse.
Knowledge of safeguarding procedures and legislation.
You will work Monday to Friday 9am – 5pm, however there may be expectation to work some evenings up to 8pm and occasional weekends and bank holidays.
You will be required to have flexibility to travel across Derbyshire therefore driving licence and access to a car (with business insurance) is essential
Interviews: 19th August 2024
Looking forward to receiving your application!
All successful candidates will be required to take a work-related test prior to the interview.
As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT Allies Programme, they also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work and a sense of belonging.
We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions” especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements.
The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Support Worker/ Recovery worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.
Proficiency with IT and the ability to maintain up do date records in our database are necessary.
If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.
The client requests no contact from agencies or media sales.
Thank you!
Support Worker- NEST
Job type - Permanent/Full -time
Salary - £24,380 per annum (base salary + AW-6% + UWH-£1000)
Hours - 35 (plus 5 hours paid lunch breaks)
Location - Basildon - Ryedene Close
Nacro are pleased to introduce an exciting new support provision called Essex NEST (Nacro Education Support and Transition) which is focused on providing support to young people.
Would you like to be part of a new and growing team of Support workers working with Young People?
You will have your own caseload of young people, maintaining oversight of their progress from the point of service entry through to service exit and independence.
It’s a flexible model in which we aim to provide the ‘right help at the right time’, underpinned by a trauma-informed approach. Our mantra is “No decision about you without you!”
We are currently recruiting for staff to join our exciting new service where you will be working with:
- Young people aged 16 and 17 years old at risk of homelessness.
- Care Leavers aged 18-21
- Vulnerable young parents up to the age of 21
- Other vulnerable 18–21-year-olds
Who are we looking for?
A support worker to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Duties and responsibilities include but are not limited to:
• Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required
.• Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed, and updated regularly and in line with contract requirements
.• Ensure that properties are always adequately equipped, maintained, furnished, and cleaned
• Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure
.• Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets.
Your duties may vary from time to time within the broad remit of your role and grade.
You are required to undertake any such reasonable and appropriate duties
Car driver needed
DBS check will be required for this role
For a full Role profile click
For details of Nacro excellent benefit click
Apply Online
Thank you!
£31,133.37 per annum
Edinburgh/Aberdeen/Dundee/Glasgow Office – hybrid working
Fixed Term until 31st March 2026
37.5 hours per week
Closing date: Monday 12th August at 11:30pm
Do you have some experience of advice work, an understanding of money and debt support and a real desire to develop your knowledge within this field? Then join Shelter Scotland as a Money & Debt Housing Rights Worker and you could soon be playing an important role in helping to build the financial resilience of people in Scotland with poor financial health.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
We recently launched a new 3-year partnership with a leading UK bank, with a strategy centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health which may negatively impact their housing situation. The project aims to improve and challenge financial resilience by delivering specialist advice and intervention and gaining evidence and insight into the issues.
Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that Lived experience is at the heart of everything we do.
About the role
You’ll be responsible for providing money and debt advice, advocacy and casework to clients, including homelessness prevention and financial resilience. We’ll also rely on you to deliver housing and financial health/resilience workshops to a variety of audiences, including clients and their families, local professionals and volunteers.
About you
To succeed, you’ll need to be used to working with, and influencing, a range of internal and external stakeholders and enjoy collaborating with people from other teams and organisations. You’ll also need great time management skills, an enthusiasm for delivering workshops and presentations and a willingness to challenge practice and hold people to account. Adept at engaging with individuals and communities, you enjoy gathering evidence and identifying insights, issues and trends. What’s more, you present information and arguments in a clear and compelling way and have excellent problem-solving skills. Proficiency using IT like Word, Excel, email, internet and in-house CRM systems is also required.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points below of no more than 350 words each. Please follow the STAR Format (Situation, Task, Action and Result) when answering the below points.
- Confident and effective communicator
- Ability to work collaboratively
- Enthusiasm for delivering workshops and presentations
- Strong organisation and record keeping ability
- Experience of advice work - ideally with a focus on welfare benefits/money & debt issues
Please also ensure you demonstrate how you address the behaviour below throughout your responses also:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave plus 8 bank holidays, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role provides support to LGBTQ+ people who have experienced domestic abuse and are living in safe accommodation in the community. The goal is to help people prepare for independent living in their own tenancies. The Resettlement Worker will meet with each resident to assess their needs and agree goals which will help them achieve independence. The Resettlement Worker then puts together a support plan and meets regularly with service users to provide support, challenge and encouragement as they make their journey.
Key Responsibilities
• To provide a high quality, flexible and responsive support service to LGBTQ+ people who have experienced domestic abuse, supporting them towards independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.
• To assess the individual needs of each person and provide a bespoke support plan.
• To ensure that effective service user participation mechanisms are in place.
• To ensure a high level of customer care and practice at all times.
• To develop links with relevant external agencies.
Main Duties of the Post
Support Sessions
• To give holistic support to LGBTQ+ people accessing our domestic abuse resettlement service and to provide proactive support to these service users who are sometimes hard to engage.
• To meet face to face with service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.
• To work with LGBTQ+ people to develop and review individual support plans and risk assessments.
• To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Financial Support
• To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.
Semi-independent Living Support
• To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.
• To assess individual service user’s suitability for independent accommodation.
• To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.
Resettlement
• To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.
• To ensure that all service users are provided with information about local services whilst in safe accommodation and during their move on.
• To ensure all service users are fully aware of their rights and responsibilities in their home.
• To work with housing providers, both public and private, to negotiate move on options.
Groupwork, Consultation and Participation
• To work as part of a team in developing user participation.
• To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.
• To devise innovative and creative ways of involving LGBTQ+ people in the running of the service with an independent approach.
• Supporting our service users to participate in group and peer support and to access online support mechanisms.
• Facilitating and promoting an LGBTQ+ group work programme.
Other Duties
• To establish and maintain accurate and complete records in all areas of work.
• To complete statistics for the collation of performance and funding information.
• To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
• To participate in individual and clinical supervision meetings, annual appraisals and training.
• To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.
• To act in the best interests of Stonewall Housing and its clients at all times.
• To work flexibly and outside of regular working hours as necessary.
• To promote Stonewall Housing at external meetings and community events.
• To carry out any other duties commensurate with the aims and objectives of the post that may be required.
PERSON SPECIFICATION
Essential Experience
· Experience of working with homeless or vulnerable people, in a voluntary or paid employment setting.
· Experience of providing advice and advocacy support to vulnerable people in a professional setting.
· Experience of working with and delivering services to a diverse client group with a wide range of support needs.
· Experience of lone working and working as part of team.
Essential Knowledge
· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness.
· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.
· Knowledge of the current benefits available to single people.
· Knowledge of common themes, trends and issues within supported and shared accommodation.
· Knowledge of pathways into medical and social support for LGBTQ+ people.
Essential Skills and Abilities
· Ability to provide a range of housing-related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support.
· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.
· Ability to prioritise and maintain case work across multiple service users at the same time.
· Excellent recording and reporting skills to accurately reflect work with young people.
· Excellent written and verbal communication with vulnerable people.
· Ability to effectively involve and engage LGBTQ+ people in services.
· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Have a look at the Job Description and Person Spec and send us your CV and a letter detailing how you meet the requirements and will do an excellent job for our service users. Don't hesitate to let us know what you'll need support with.
Please make sure your cover letter responds to all essential criteria in the Person Specification as this is how we will assess and shortlist.
Size: 21 - 50
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.
Key Responsibilities
· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.
· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.
· To ensure that effective service user participation mechanisms are in place.
· To ensure a high level of customer care and practice at all times.
· To develop links with relevant external agencies.
Main Duties of the Post
Casework Sessions
· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.
· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.
· To explore all options available to the service user allowing them to make informed decisions.
· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.
· To have regular case work sessions to provide structured support, in relation to Housing specific issues.
· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Liaison with Landlords / Other Agencies
· To support service users to report repairs and work with landlords and advocate where necessary.
· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.
· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.
Other Duties
· To establish and maintain accurate and complete records in all areas of work
· To complete statistics for the collation of performance and funding information
· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
· To participate in individual and clinical supervision meetings, annual appraisals and training
· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures
· To act in the best interests of Stonewall Housing and its service users at all times
· To promote Stonewall Housing at external meetings and community events
· To carry out any other duties commensurate with the aims and objectives of the post that may be required
PERSON SPECIFICATION
Essential Experience
· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting
· Lived experience, or extensive experience of working with LGBTQ+ people.
· Experience of providing advice and advocacy support to vulnerable people in a professional setting
· Experience of working with and delivering services to a diverse client group with a wide range of support needs
· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime
· Experience of lone working and working as part of team
Essential Knowledge
· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness
· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people
· Knowledge of the current benefits available to single people
· Knowledge of common themes, trends and issues within supported and shared accommodation
· Knowledge of pathways into medical and social support for LGBTQ+ people
Essential Skills and Abilities
· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support
· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts
· Ability to prioritise and maintain case work across multiple service users at the same time
· Excellent recording and reporting skills to accurately reflect work with young people
· Excellent written and verbal communication with vulnerable people
· Ability to effectively involve and engage LGBTQ+ people in services
· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Size: 21 - 50
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.
The client requests no contact from agencies or media sales.