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Help transform access to healthcare for people experiencing homelessness in Islington
Thank you for your interest in joining Groundswell.
We're looking for someone who believes everyone should be able to access healthcare with dignity, whatever their circumstances.
As our new Homeless Health Peer Advocacy (HHPA) Caseworker in Islington, you'll play a key role in establishing an exciting new service that helps people experiencing homelessness get the healthcare they need while bringing local health, housing and homelessness services together around the people who need them most.
Every day you'll build trusted relationships, remove barriers to healthcare and support people to take greater control of their health and wellbeing. Whether you're accompanying someone to a health appointment, helping them understand their treatment, supporting a safe hospital discharge or working alongside local partners to coordinate care, you'll see the difference your work makes.
At Groundswell, we believe lasting change happens through relationships. We work alongside people rather than doing things for them, building confidence, creating opportunities and supporting people to become active participants in their own health.
This is an opportunity to help shape a new service from the beginning, working as part of an ambitious partnership that's committed to reducing health inequalities and creating a more joined-up, compassionate system for people experiencing homelessness in Islington.
If you're passionate about tackling health inequalities, enjoy building relationships, and want to be part of a values-led organisation where lived experience is at the heart of everything we do, we'd love to hear from you.
About Groundswell
For 30 years we've worked alongside people with lived experience to develop practical solutions that improve health, reduce inequalities and create opportunities for lasting change. We believe that people who have experienced homelessness are experts in the barriers they face and should play a central role in designing services and shaping the systems that affect them.
Today, Groundswell delivers peer-led services, helping thousands of people each year access healthcare, improve their wellbeing and influence the systems that affect their lives. As Islington HHPA Caseworker, you'll join a supportive organisation that believes lasting change happens through relationships, partnership and involving people with lived experience at all levels.
Our Vision
Our vision is for a society which is fair, inclusive and equal.
We need equitable access to a healthier life and a better future for anyone with experience of homelessness.
Our Mission
Our mission is to bring people together to:
Amplify voices of people with lived experience to create solutions to homelessness and health inequalities.
Stand in solidarity and champion their rights, to create positive change.
Our Strategy
We co-produced our strategy with staff and volunteers with experience of homelessness. We’re proud to have remained true to our values of participation and co-production.
Stronger Voices, Healthier Lives, Better Futures, Greater Together
People with experience of homelessness must inform the solutions – because they understand the problems people face.
At every stage, we will hear, unite and amplify more voices of people with lived experience to speak out. Through participation we will build a stronger, more inclusive community to create change – through our organisation, in services, our sectors and wider society, locally and nationally.
Homelessness is a health emergency.
We will work to end health inequalities for people who have or are experiencing homelessness through advocacy, practical support, information and by influencing people, policy and services.
Everyone deserves a better, more hopeful life and future.
Lived experience of homelessness can lead to barriers that impact people’s life chances.
Recognising the potential in everyone, we will provide more opportunities and support for people with experience of homelessness to progress if, and when, they are ready.
We can’t achieve our goals alone – we are more impactful when we pull together.
We will become more effective and sustainable, building on our culture of relationships, compassion and transparency, and working closely with partners to learn, share and create change.
How Homeless Health Peer Advocacy Works
HHPA helps people experiencing homelessness overcome the barriers that prevent them accessing healthcare.
Many people face significant challenges navigating health services. Appointments can be difficult to book and attend, treatment can be confusing, and previous experiences of stigma, trauma or exclusion can make healthcare feel inaccessible. Without the right support, people often delay seeking help until their health has deteriorated.
"I need someone with me that I know that I can trust. I wouldn't do things like that on my own."
HHPA Client
HHPA provides practical, person-centred support that helps people access the care they need while building the confidence to manage their own health. Rather than providing one-off interventions, HHPA works alongside people over time, developing trusted relationships, responding flexibly to changing needs and supporting people to become more confident and independent.
The service combines the expertise of skilled Caseworkers with the unique insight of trained volunteer Peer Advocates who have lived experience of homelessness. Together they provide one-to-one advocacy, practical support and health promotion to help people:
register with healthcare services
prepare for and attend appointments
understand treatment and care plans
navigate hospital admission and discharge
access wider health and wellbeing services
make informed decisions about their health
become increasingly confident in managing their own health.
Alongside one-to-one support, HHPA delivers peer-led health promotion in hostels, day centres, outreach settings and other community spaces. Through informal conversations and group activities, Peer Advocates share accessible information about physical health, mental health and wellbeing, encourage preventative healthcare, identify unmet health needs and help people access support earlier. These conversations often provide the first step towards engaging with healthcare, creating trusted pathways into ongoing advocacy and reducing the need for crisis intervention.
This relational, peer-led approach improves individual health outcomes while strengthening partnerships across health, housing and homelessness services, helping more people access coordinated, person-centred care.
Delivering HHPA in Islington
Groundswell has been commissioned by Islington Council to deliver a new borough-wide Homeless Health Peer Advocacy (HHPA) service.
The service supports people who are sleeping rough or living in hostels, supported accommodation and temporary housing to access healthcare earlier, stay engaged with treatment and receive coordinated support across local services.
Working alongside Single Homelessness Project (SHP), Thames Reach, the Islington Health Outreach Team (IHOT), Whittington Health NHS Trust, Camden and Islington NHS Foundation Trust, Islington GP Federation, Change Grow Live, Islington Council and local accommodation providers, the service delivers outreach, in-reach, health advocacy, healthcare accompaniment, hospital discharge support and health promotion for people experiencing homelessness across Islington. Alongside supporting individuals, the service also strengthens local partnerships, improves referral pathways and identifies opportunities to make the health and homelessness system work better for people experiencing homelessness.
"Groundswell are the stitches that keep homeless and health professionals working together."
Partner organisation
As the Islington HHPA Caseworker, you'll play a key role in establishing this new service and helping it become a trusted part of Islington's health and homelessness system. You'll manage a varied caseload, working alongside people experiencing homelessness to improve access to healthcare, coordinate support and help them achieve the health outcomes that matter to them. Every day is different, but throughout your work you'll work alongside people, collaborate with local partners and help create a service that enables people to access healthcare with dignity, confidence and choice.
Role Description
Through outreach, health advocacy and partnership working, you'll support people experiencing homelessness to access healthcare, stay engaged with treatment and build the confidence to manage their own health. Alongside direct support, you'll help strengthen partnerships and improve local pathways into care.
Key Responsibilities
Outreach and Engagement:
Undertake outreach with SHP, Thames Reach and the Islington Health Outreach Team (IHOT).
Deliver in-reach sessions within hostels, supported accommodation and temporary housing.
Respond to referrals and identify people who would benefit from the service.
Build trusting relationships through persistent, compassionate engagement.
Complete holistic assessments and develop person-centred support plans.
Health Advocacy and Casework:
Manage a caseload of people experiencing homelessness with multiple and complex health needs, providing practical, person-centred support to improve access to healthcare and long-term health outcomes.
You will support people to:
Register with GP practices and other primary healthcare services.
Access physical health, mental health, dental, sexual health, optometry and substance use services.
Arrange, prepare for and attend healthcare appointments.
Understand their treatment, care plans and available support.
Communicate effectively with healthcare professionals and advocate where barriers arise.
Build the confidence and skills to manage their own healthcare independently over time.
Promote preventative healthcare, including screening, vaccinations and long-term condition management where appropriate.
Deliver informal health promotion and accessible health information in hostels and community settings.
Encourage people to seek support earlier and become active participants in managing their own health and wellbeing.
You'll tailor your support to each individual, recognising the impact of homelessness, trauma and social exclusion on health and wellbeing.
Hospital Admission and Discharge
Support people before, during and after hospital admission.
Advocate with hospital teams.
Contribute to discharge planning.
Help prevent discharge to rough sleeping.
Provide follow-up support to maintain engagement with healthcare.
Partnership Working
Develop strong working relationships across Islington's health, housing and homelessness system to ensure people experiencing homelessness receive coordinated, person-centred support.
You will:
Attend multidisciplinary team (MDT) meetings, case conferences and other partnership forums.
Coordinate care for people with multiple and complex needs.
Develop and maintain effective referral pathways with partner organisations.
Share information appropriately to support safe, coordinated care.
Promote collaborative, person-centred working across the partnership.
Champion the value of peer-led health advocacy and lived experience.
Identify opportunities to strengthen partnerships and improve access to healthcare across the borough.
Safeguarding and Professional Practice
Respond appropriately to safeguarding concerns.
Assess and manage risk.
Maintain professional boundaries and confidentiality.
Follow Groundswell's safeguarding, health and safety and lone working procedures.
Participate in supervision, reflective practice and training.
Recording and Service Development
Maintain accurate records using Salesforce.
Monitor outcomes and report on service activity.
Contribute case studies and learning.
Share insights to improve services and local partnership working.
Support the development of the Islington HHPA service.
General Responsibilities
You will:
Work in line with Groundswell's values and policies.
Promote equality, diversity, inclusion and belonging.
Deliver trauma-informed, strengths-based and person-centred practice.
Work flexibly across community settings in Islington.
Undertake any other duties appropriate to the role.
What Success Looks Like
In your first year you will have:
Built trusted relationships with people experiencing homelessness.
Helped more people access and engage with healthcare.
Worked effectively alongside Peer Advocates and local partners.
Supported safer hospital admissions and discharges.
Delivered high-quality, person-centred health advocacy.
Helped establish Groundswell's HHPA service as a trusted part of Islington's health and homelessness system.
Person Specification
At Groundswell, we know that excellent Caseworkers come from many different backgrounds. You may have gained your experience through paid work, volunteering, community organising, supporting people experiencing homelessness or other forms of social exclusion, or through your own lived experience. We welcome applicants from a wide range of backgrounds who are committed to improving people's lives.
We're looking for someone who shares our values, enjoys building relationships and wants to help create a health and homelessness system that works better for everyone.
What We're Looking For
A) Core Requirements:
We're looking for someone who can demonstrate the following:
B) Knowledge and Experience:
The successful candidate is likely to have knowledge or experience of:
Essential
Desirable
C) Personal Qualities:
We're looking for someone who is:
We'd Particularly Welcome Applications from People Who Have:
Lived experience of homelessness or another form of social exclusion.
Experience of working in partnership with local communities.
Experience of co-production or supporting people with lived experience to shape services.
A commitment to using lived experience to influence systems and improve outcomes.
Our Commitment to Inclusive Recruitment:
Groundswell is committed to building a diverse and inclusive workforce. We actively encourage applications from people with lived experience of homelessness, migration, the criminal justice system, mental ill health, substance use or other forms of social exclusion.
We recognise that no one candidate will meet every requirement. If you believe you have the skills, values and potential to succeed in this role, we'd encourage you to apply.
Why Join Groundswell
Meaningful Work
"Without someone beside them, many of my clients simply wouldn't attend. It isn't just support—it's the difference between care happening or not happening at all."
Groundswell Peer Advocate
Working at Groundswell is about making a genuine difference.It's rewarding work where you'll see the impact of what you do, both in people's lives and in the way local services work together.
A Supportive Team
We're a values-led organisation where compassion, collaboration and lived experience shape everything we do. You'll be part of a friendly, supportive team that values reflection, learning and mutual support. Through regular supervision, reflective practice and close working with colleagues and partners, you'll have the support you need to do challenging work well.
Learn and Grow
We're committed to helping our people develop. You'll have opportunities to deepen your expertise in homelessness, health inequalities and trauma-informed practice, build your understanding of health, housing and social care systems, and contribute to the development of a new service. Whether you're looking to broaden your skills or progress your career, we'll support your learning every step of the way.
Benefits
We offer a range of benefits to support your wellbeing and work-life balance, including:
28 days annual leave plus bank holidays.
5% employer pension contribution.
Flexible and hybrid working, where service delivery allows.
A compressed hours working pattern is available.
Regular reflective practice and high-quality supervision.
Ongoing learning and development opportunities.
A supportive, inclusive and values-led working environment.
Be Part of Something Bigger
Every relationship you build, every barrier you help remove and every person you support to access healthcare has the potential to change a life.
By joining Groundswell, you'll be helping to build a fairer health system—one where everyone, regardless of their housing situation, can access the care they need with dignity, confidence and hope.
If you're looking for a role where your compassion, skills and commitment can make a lasting difference, we'd love to hear from you.
Application and Interview Process
Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.
We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.
Application
To apply, please submit your CV along with a cover letter using. The cover letter should explain:
How you meet each of the areas outlined in the person specification above
Why you are interested in doing this job at Groundswell.
The deadline for applications is 10am on Friday 7th August.
Interviews
Interviews will be held online on Wednesday 12th August.
If you do not have a computer or a suitable space to do an online interview, we can arrange for you to come into our office.
We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.
Pre-employment checks
The job offer for the successful candidate will be subject to a reference and DBS check.
Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.
If you would like to discuss this role before applying then please contact us and we will get back to you as soon as we can.
We care about your privacy; read here how we manage your personal data.
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.
The More than Advice/Equitable Debt Advice Project is an innovative new multi-year project funded by Impact on Urban Health.
This role will provide in-depth debt advice casework and wrap around support for vulnerable local people, with the aim that it will lead to better and more sustainable outcomes. The intensive nature of the casework support provided will be reflected in the targets.
The project aims to target predominantly black and minority ethnic people who are in debt through developing partnerships with local groups and community organisations who serve these communities in Southwark.
You will have:
Closing date: 9.00 am Monday 27 July 2026
Interviews will take place on Thursday 30 July 2026
For further information and an application pack please go to our website via the apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Hours: Fulltime 5 days per week (part-time considered)
Contract type: Two-year fixed term
Citizens Advice Westminster works to make a real difference to the lives of people in Westminster. We deliver a high‑quality, agile advice service that reflects community issues and needs, and our service always puts people first.
As a Trainee Financial Resilience Adviser, you will support residents accessing the borough’s Crisis Resilience Fund. You will help clients build long‑term financial resilience through income maximisation, debt management, and improved financial capability. This includes conducting initial debt assessments, identifying urgent priorities, and helping people understand their options and the practical steps they can take to improve their financial wellbeing.
You will need to be an empathetic and confident communicator, able to build trust with clients experiencing crisis, and committed to empowering people to find a positive way forward. You will work holistically with partner agencies and provide advice across a range of enquiry areas, including welfare benefits and money advice. The role also involves supporting vulnerable clients, including acting on their behalf with third parties.
This is a trainee role, and you will receive structured training, supervision and development. Pay will progress to the Adviser/Caseworker band following satisfactory completion of training, probation, and demonstration of the ability to manage cases autonomously to the required standard.
We offer a competitive salary alongside a range of benefits, including generous annual leave that increases with length of service, paid sick leave, a pension scheme, annual season ticket loans, career breaks, and ongoing opportunities for professional development and progression within the organisation. You will join a warm and friendly work culture where staff are valued, and we also offer a flexible working environment where you can work from home on some days. While our head office is near Royal Oak station, the role also involves working from community settings across Westminster.
If you are ready to join a community organisation providing a vital service to people who need our help, please click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note that we expect employees to spend 60% to 75% of their working time in the office or at outreach locations.
Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applications from all parts of society and believe that diversity strengthens our organisation. Please help us by completing the Diversity Monitoring Form on our website.
Closing Date: 26th July 2026 11:59pm
Assessments and interviews may be scheduled before the closing date if we identify suitable candidates who meet the skills and experience outlined in the Person Specification, so early applications are strongly encouraged.
Help make healthcare work better for people experiencing homelessness
Thank you for your interest in joining Groundswell.
We're looking for someone who believes everyone should be able to access healthcare with dignity, whatever their circumstances.
As our Homeless Health Peer Advocacy (HHPA) Development Manager, you'll help make that happen by building the partnerships that enable people experiencing homelessness to access the healthcare they need.
At Groundswell, we know that good services alone aren't enough. Lasting change happens when health, housing and homelessness organisations work together around the person, sharing responsibility, building trust and removing barriers to care. This role exists to make that collaboration happen in practice.
Working across London, you'll strengthen partnerships, improve referral pathways and help embed HHPA within local systems so that more people can access timely, coordinated and person-centred healthcare. You'll also lead our Health Promotion programme, support the development of staff and volunteers, and help shape the future growth of the service.
This is an opportunity to improve individual lives by helping organisations work better together. Through your leadership, you'll help create a more connected health and homelessness system—one where people experiencing homelessness can access healthcare with confidence, dignity and choice.
If you're passionate about collaboration, committed to tackling health inequalities and excited by the opportunity to help shape the future of Homeless Health Peer Advocacy, we'd love to hear from you.
About Groundswell
For 30 years we've worked alongside people with lived experience to develop practical solutions that improve health, reduce inequalities and create opportunities for lasting change. We believe that people who have experienced homelessness are experts in the barriers they face and should play a central role in designing services and shaping the systems that affect them.
Today, Groundswell delivers peer-led services, helping thousands of people each year access healthcare, improve their wellbeing and influence the systems that affect their lives. As HHPA Development Manager, you'll join a supportive organisation that believes lasting change happens through relationships, partnership and involving people with lived experience at all levels.
Our Vision
Our vision is for a society which is fair, inclusive and equal.
We need equitable access to a healthier life and a better future for anyone with experience of homelessness.
Our Mission
Our mission is to bring people together to:
Amplify voices of people with lived experience to create solutions to homelessness and health inequalities.
Stand in solidarity and champion their rights, to create positive change.
Our Strategy
We co-produced our strategy with staff and volunteers with experience of homelessness. We’re proud to have remained true to our values of participation and co-production.
Stronger Voices, Healthier Lives, Better Futures, Greater Together
People with experience of homelessness must inform the solutions – because they understand the problems people face.
At every stage, we will hear, unite and amplify more voices of people with lived experience to speak out. Through participation we will build a stronger, more inclusive community to create change – through our organisation, in services, our sectors and wider society, locally and nationally.
Homelessness is a health emergency.
We will work to end health inequalities for people who have or are experiencing homelessness through advocacy, practical support, information and by influencing people, policy and services.
Everyone deserves a better, more hopeful life and future.
Lived experience of homelessness can lead to barriers that impact people’s life chances.
Recognising the potential in everyone, we will provide more opportunities and support for people with experience of homelessness to progress if, and when, they are ready.
We can’t achieve our goals alone – we are more impactful when we pull together.
We will become more effective and sustainable, building on our culture of relationships, compassion and transparency, and working closely with partners to learn, share and create change.
How Homeless Health Peer Advocacy Works
HHPA helps people experiencing homelessness overcome the barriers that prevent them accessing healthcare.
Many people face significant challenges navigating health services. Appointments can be difficult to attend, treatment can be confusing, and previous experiences of stigma, trauma or exclusion can make healthcare feel inaccessible. Without the right support, people often delay seeking help until their health has deteriorated.
"I need someone with me that I know that I can trust. I wouldn't do things like that on my own."
HHPA Client
HHPA provides practical, person-centred support that helps people access the care they need while building the confidence to manage their own health. Rather than providing one-off interventions, HHPA works alongside people over time, developing trusted relationships, responding flexibly to changing needs and supporting people to become more confident and independent.
The service combines the expertise of skilled Caseworkers with the unique insight of trained volunteer Peer Advocates who have lived experience of homelessness. Together they provide one-to-one advocacy, practical support and health promotion to help people:
register with healthcare services
prepare for and attend appointments
understand treatment and care plans
navigate hospital admission and discharge
access wider health and wellbeing services
make informed decisions about their health
become increasingly confident in managing their own health.
Alongside one-to-one support, HHPA delivers peer-led health promotion in hostels, day centres, outreach settings and other community spaces. Through informal conversations and group activities, Peer Advocates share accessible information about physical health, mental health and wellbeing, encourage preventative healthcare, identify unmet health needs and help people access support earlier. These conversations often provide the first step towards engaging with healthcare, creating trusted pathways into ongoing advocacy and reducing the need for crisis intervention.
Rather than doing things for people, HHPA works alongside them—building trust, reducing barriers and enabling people to become active participants in their own healthcare. This relational, peer-led approach improves individual health outcomes while strengthening partnerships across health, housing and homelessness services, helping more people access coordinated, person-centred care.
The Role
The HHPA Development Manager is a key leadership role within Groundswell's HHPA service.
You'll help shape how people experiencing homelessness access healthcare by strengthening partnerships across London's health, housing and homelessness system while leading the continued development of our Health Promotion programme.
People experiencing homelessness often interact with multiple services but still experience fragmented care, missed opportunities for prevention and barriers to accessing the support they need. HHPA bridges these gaps through trusted relationships, peer-led advocacy and health promotion. This role helps create the partnerships, systems and programmes that make that possible.
This isn't a traditional partnership management role focused on maintaining stakeholder relationships. It's a practical, hands-on leadership role that brings organisations together, supports colleagues to deliver excellent services and identifies opportunities to improve how healthcare is delivered and experienced.
Working closely with the Services Director, Systems Manager and Health and Social Care Lead, you'll help ensure HHPA remains well connected, continually improving and responsive to changing need.
The role combines five key areas of responsibility:
Leading the Service
Providing day-to-day operational leadership, supporting colleagues and helping ensure HHPA is delivered safely, consistently and effectively.
Building Partnerships
Developing strong relationships with NHS organisations, local authorities, homelessness services and voluntary organisations to embed HHPA and strengthen collaborative working.
Leading Health Promotion
Developing and overseeing Groundswell's Health Promotion and In-Reach programme, working with partners to deliver accessible, peer-led health promotion that encourages earlier engagement with healthcare.
Growing HHPA
Using learning from frontline delivery and partnership working to improve services, develop new approaches and support the expansion of HHPA into new boroughs and communities.
Developing People
Supporting, developing and inspiring staff and volunteers through reflective supervision, shared learning and a culture that values lived experience, collaboration and continuous improvement.
Together, these responsibilities make this a varied and influential role where you'll help shape both the future of HHPA and the wider health and homelessness system.
Role Description
As HHPA Development Manager, you'll provide operational leadership for key areas of Groundswell's Homeless Health Peer Advocacy service.
You'll lead the development of strategic partnerships, oversee the delivery and growth of our Health Promotion programme, support and develop staff and volunteers, and identify opportunities to strengthen and expand HHPA.
Working closely with the Services Director, Systems Manager and Health and Social Care Lead, you'll help ensure the service is well connected, evidence-informed and continually improving, so that more people experiencing homelessness can access timely, coordinated and person-centred healthcare.
Building Partnerships:
Develop trusted relationships across health, housing and homelessness services so organisations work together more effectively and people experiencing homelessness can access timely, coordinated healthcare.
Build and sustain relationships with NHS organisations, local authorities, homelessness services and community partners.
Support the Services Director to develop relationships with commissioners and strategic partners.
Represent Groundswell at operational meetings, networks and multidisciplinary teams.
Champion peer-led health advocacy and the involvement of people with lived experience.
Work with partners to identify shared challenges and develop practical solutions.
Embedding HHPA in Local Systems:
Help ensure HHPA becomes an established and valued part of local health and homelessness systems by strengthening collaboration and improving access to the service.
Embed HHPA within partner organisations' day-to-day practice.
Strengthen collaboration between HHPA staff and local services.
Develop and improve referral pathways.
Support timely, appropriate referrals and monitor referral activity.
Identify and resolve barriers to effective partnership working.
Work with the Systems Manager to strengthen systems that support collaboration.
Leading Health Promotion:
Lead the development of Groundswell's peer-led Health Promotion and In-Reach programme, helping people engage with healthcare earlier through accessible, trauma-informed support in hostels, day centres and community settings.
Develop partnerships that expand Health Promotion opportunities.
Oversee delivery across boroughs.
Develop accessible health information with communications colleagues.
Monitor quality, impact and learning and produce reports for funders
Ensure activities are delivered safely, including venue risk assessments where required.
Leading and Developing People:
Create a supportive, high-performing culture where staff and volunteers can thrive.
Line manage a team of Caseworkers and support volunteers.
Provide reflective supervision that encourages learning, wellbeing and high-quality practice.
Promote continuous learning and reflective practice.
Working alongside the Volunteer Management team, support volunteer recruitment, induction and ongoing development.
Foster collaboration, accountability and shared learning across teams.
Use coaching and asset-based approaches to help staff and volunteers recognise their strengths, build their skills and reach their potential.
Improving Services:
Use learning from partnerships, health promotion and complex casework to strengthen HHPA and improve system responses.
Work with the Health and Social Care Lead to improve multi-agency responses.
Identify opportunities to develop and expand HHPA.
Support the introduction of services in new boroughs.
Share innovation and best practice across the organisation.
Contribute to continuous improvement.
Supporting Service Delivery:
Alongside your strategic responsibilities, you'll help ensure HHPA delivers a responsive, safe and reliable service every day.
Participate in the HHPA duty system, including occasional early and late shifts.
Maintain effective communication with partners around referrals and triage.
Work with colleagues to resolve operational challenges.
General Responsibilities:
As a member of the HHPA leadership team, you'll contribute to the wider development of Groundswell.
Contribute to organisational planning and Team Leads meetings.
Champion equality, diversity, inclusion and anti-discriminatory practice.
Promote trauma-informed, strengths-based and person-centred approaches.
Ensure all work reflects Groundswell's values and commitment to lived experience.
Undertake other duties appropriate to the role.
What Success Looks Like
Success in this role is measured not simply by the partnerships you build, but by the difference those partnerships—and Groundswell's Health Promotion programme—make to people's lives and to the way health and homelessness services work together.
In your first year, you will have:
Built trusted partnerships across London's health, housing and homelessness system, establishing Groundswell as a valued and reliable partner.
Embedded HHPA within local services, strengthening referral pathways and making it easier for people experiencing homelessness to access timely, coordinated healthcare.
Led and developed Groundswell's Health Promotion and In-Reach programme, expanding peer-led health promotion across London and creating more opportunities for people to engage with healthcare earlier, in trusted community settings.
Supported and developed Caseworkers, volunteers and colleagues, creating a positive culture of reflection, collaboration and continuous learning.
Worked alongside colleagues and partner organisations to improve responses for people with complex needs, removing barriers to healthcare and strengthening multidisciplinary working.
Used learning from partnerships and frontline delivery to improve existing services, support innovation and contribute to the growth of HHPA into new boroughs.
Helped strengthen the wider health and homelessness system by promoting earlier intervention, improving collaboration and ensuring more people experiencing homelessness can access healthcare with dignity, confidence and choice.
Above all, you'll have created the conditions that enable both excellent health advocacy and impactful Health Promotion to thrive. By bringing organisations together, supporting colleagues and volunteers, and embedding peer-led approaches within local systems, you'll help more people experiencing homelessness access healthcare earlier, experience better outcomes and receive more connected, compassionate and person-centred support.
Working as Part of the HHPA Leadership Structure
These roles work closely together, combining strategic leadership, operational delivery, partnership development and specialist expertise to ensure HHPA is safe, effective and continually improving.
The HHPA service is delivered through a collaborative leadership model:
Services Director
Provides strategic direction, secures funding, and holds overall accountability for delivery, performance and growth.
Systems Manager
Designs and maintains the systems, processes and infrastructure that enable safe, efficient and compliant delivery.
Health and Social Care Lead
Leads on supporting individuals facing the greatest barriers, providing specialist knowledge and navigating complex health and social care systems.
Development Manager (this role)
Ensures HHPA is embedded within local systems and relationships, so that partnerships translate into effective access to healthcare in practice.
Together, these roles ensure the service is:
Well designed (systems)
Well connected (development)
Effective for those with greatest need (health and social care)
Strategically led and sustainable (director)
Our work is:
Person-centred — responding to individual needs
Peer-led — shaped by lived experience
Collaborative — built through partnership
Rights-based — focused on access and equity
System-focused — working to create lasting change
We understand that care is demonstrated through consistent, reliable and thoughtful practice — in how we communicate, follow up, and deliver support.
Person Specification
At Groundswell, we know there is no single route to becoming a great manager. You may have gained your experience through paid work, volunteering, community organising, supporting people experiencing homelessness or other forms of social exclusion, or through your own lived experience. We welcome applicants from a wide range of backgrounds who share our values and commitment to improving people's lives.
We're looking for someone who shares our values, enjoys building relationships and wants to help create a health and homelessness system that works better for everyone.
What We're Looking For
A) Core Requirements:
We're looking for someone who can demonstrate:
B) Knowledge and Experience:
The successful candidate is likely to have knowledge or experience of:
Essential:
Desirable:
C) Personal Qualities:
We're looking for someone who is:
We'd Particularly Welcome Applications from People Who Have:
Lived experience of homelessness or another form of social exclusion.
Experience of working in partnership with local communities.
Experience of co-production or supporting people with lived experience to shape services.
A commitment to using lived experience to influence systems and improve outcomes.
Our Commitment to Inclusive Recruitment:
Groundswell is committed to building a diverse and inclusive workforce. We actively encourage applications from people with lived experience of homelessness, migration, the criminal justice system, mental ill health, substance use or other forms of social exclusion.
We recognise that no one candidate will meet every requirement. If you believe you have the skills, values and potential to succeed in this role, we'd encourage you to apply.
Why Join Groundswell
Meaningful Work
This is an opportunity to improve not just individual lives, but the way services work together.
As HHPA Development Manager, you'll help shape partnerships that make healthcare more accessible for people experiencing homelessness. Your work will influence how organisations collaborate, how services are designed and how people experience care. Every partnership you strengthen and every barrier you help remove has the potential to improve health outcomes for people who are too often excluded from healthcare.
A Supportive Team
We're a values-led organisation where collaboration, compassion and lived experience shape everything we do. You'll work alongside experienced colleagues who are committed to learning from one another and supporting each other to do challenging work well.
We believe good leadership is rooted in reflection, openness and trust. Through regular supervision, reflective practice and close collaboration across the HHPA leadership team, you'll have the support and autonomy to develop your ideas, build strong partnerships and make a lasting contribution.
Learn and Grow
HHPA is continuing to grow, creating exciting opportunities to influence the future of the service.
You'll have the opportunity to deepen your understanding of health inequalities, partnership working and systems change, while developing your leadership skills and contributing to the expansion of Homeless Health Peer Advocacy across London. Whether you're looking to broaden your expertise, lead new initiatives or help shape the future direction of the service, we'll support your professional development every step of the way.
Benefits
We offer a range of benefits to support your wellbeing and work-life balance, including:
28 days annual leave plus bank holidays.
5% employer pension contribution.
Flexible and hybrid working, where service delivery allows.
A compressed hours working pattern is available.
Regular reflective practice and high-quality supervision.
Ongoing learning and development opportunities.
A supportive, inclusive and values-led working environment.
Be Part of Something Bigger
At Groundswell, we believe everyone should be able to access healthcare with dignity, whatever their circumstances.
By joining us, you'll help create stronger partnerships, more connected services and a fairer health system for people experiencing homelessness. You'll work alongside colleagues, volunteers and partner organisations who share a commitment to collaboration, lived experience and lasting systems change.
Better partnerships create better healthcare.
By bringing organisations together, supporting colleagues and strengthening the systems around people experiencing homelessness, you'll help ensure more people receive the care they need, when they need it.
If you're looking for a role where you can influence services, build lasting partnerships and help create fairer access to healthcare, we'd love to hear from you.
Application and Interview Process
Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.
We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.
Application
To apply, please submit your CV along with a cover letter. The cover letter should explain:
How you meet each of the areas outlined in the person specification above
Why you are interested in doing this job at Groundswell.
The deadline for applications is 10am on Monday 17th August.
Interviews
Interviews will be held online on the week beginning August 24th.
If you do not have a computer or a suitable space to do an online interview, we can arrange for you to come into our office.
We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.
Pre-employment checks
The job offer for the successful candidate will be subject to a reference and DBS check.
Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.
You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.
The Opportunity: Why This Role Matters
This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.
Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.
For more information and how to apply, please see the job pack attached.
What We Offer