Patient experience volunteer volunteer volunteer roles in Manchester

Could you be a Cry-sis Helpline Listener?

Do you know, or could you imagine what it’s like to have a baby who just won’t stop crying?

An exhausting, overwhelming feeling - and the desperate wish that someone who *gets it* would pick up the phone?

That’s exactly what our Helpline Listeners provide. And if you’ve been there yourself or could imagine how exhausted a parent feels, you might be just the person a struggling parent needs to hear from.

What you’ll be doing

Taking calls from parents and carers at the end of their tether, offering a kind ear, non-judgemental support, and safe, practical guidance - all from the comfort of your own home, in your own time.

We’re looking for people who

• Are warm, empathetic listeners who can help someone feel heard.
• Can volunteer their time, at times that suit their schedule.
• Are committed to supporting families without judgement.

Maybe you have direct experience of a baby that just won’t stop crying, maybe you have seen how it impacted someone close to you. 

Above all we need you to care, to be understanding, and to be patient. 

What you’ll get from us

• Training using our comprehensive online training, with phone-based role play sessions to assess how you’re getting on.
• An experienced buddy when you first join.
• Ongoing support so you never feel alone in the role.
• A free to use, online or telephone based call system which keeps you and callers safe. 
• A group of trustees who are keen to hear and act on any suggestions to improve the charity. 
• The knowledge that your experience is genuinely helping other families through one of the hardest times of their lives.

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Ready to turn your experience into something powerful?

We’d love to hear from you.

Creative Space

We empower SDG-aligned solo professionals with community support, inner development skills, and collaborative resources.​

Creative Space is looking for a volunteer with expertise in fundraising, EU grants, crowdfunding, angel investments etc. to support my funding and sustainability efforts as we grow our international impact-driven community ecosystem. 
We also have the possibility to 

Responsibilities include:

• researching grants, EU funding opportunities, foundations, and aligned funding sources
• supporting the writing and preparation of funding applications and also exploring collective fundraising opportunity with members and partners.
• helping build and organise a long-term funding pipeline and opportunities database

We are looking for someone who is structured, proactive, enjoys research, and is passionate about supporting meaningful social impact work. Experience or knowledge with grant writing or funding research is essential. 
In return, volunteers receive free access to the Creative Space community, events, networking opportunities, and the possibility to grow with an emerging international ecosystem for changemakers and purpose-driven work.

We are also very open to Collective Fundraising which includes the projects of our SDG-aligned solopreneur members and partner organisations with which we collaborate.

Responsibilities

• Research grants, EU funding
• Write applications
• Build funding pipeline

Profile

• Soft: persistent, strategic thinker
• Hard: grant writing, research
• Type: patient builder

* we are also open to shorter time periods and less or more hours per week.

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

We’re looking for a new Brand, Communications and Creative Trustee who can use their skills to support our growing charity. In early 2026, CLAPA relaunched with a new brand identity. This role will ensure that our team are supported in brand and content strategy and making the most of the new brand for growth and engagement.

The Brand, Communications and Creative Trustee will participate in all areas of the charity’s governance with a special interest in brand strategy, content, communications and creative to support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.