About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

As Peer Support Coordinator, you will be working as part of a growing Member Involvement team who are responsible for ensuring that all teams across Crisis are involving people with lived experience of homelessness in the design, development and delivery of their work. We are dedicated to ensuring that involvement opportunities are valuable and fulfilling, with real implications for our members’ progression and ending their homelessness.

About the role
Can be based in any of the Crisis Skylights (Birimingham, Brent, Coventry, Croydon, Edinburgh, London, Merseyside, Newcastle, Oxford, South Yorkshire and South Wales)
As Peer Support Coordinator, you will work with the Head of member Involvement to develop a new peer support programme which supports our members to end their homelessness. The programme will unlock valuable opportunities for people with lived experience of homelessness to contribute to ending the homelessness of their peers while gaining access to training, new skills and experience. You will design and deliver training to client services staff and collaborate with client services to provide advice and guidance and oversee the progress of the programme.

About you
To be successful in this role you will have:

1 Passionate commitment to improving the lives of people experiencing homelessness.
2 An understanding of the principles of co-production and a willingness/ability to champion this approach in the development of peer volunteering opportunities.
3 Demonstrable experience of project management.
4 Proven experience of volunteer management.
5 Experience of design and delivery of training.
6 Excellent written and verbal communication skills with the ability to adapt your style to your audience.
7 Excellent interpersonal skills.
8 Able to communicate naturally and empathetically, building rapport and trust across teams to deliver projects.
9 Good working knowledge of Microsoft Office and competent in using databases.
10 Knowledge of and ability to comply with safeguarding procedures.
11 Commitment to Crisis’ purpose and values including equality and social inclusion.
12 Previous experience of accessing, volunteering on or working within a peer support programme.
13 Understanding of the challenges faced by people who are experiencing homelessness.
14 Understanding of the emotional, psychological and practical issues often faced by people experiencing homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available  by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team using the contact information on Crisis jobs.

Closing date: Sunday 1 March 2020 (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

You already have experience in the mental health field, and/or working with vulnerable adults, plus a good understanding of service user development. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Peer Support Coordinator.

The team at our Community Floating Support Service in Haringey help people living with mental health problems to develop a sense of independence, purpose and fulfillment and gain the skills they need to return to work or training. Your challenge will be to recruit and support peer mentors and develop and co-ordinate peer support networks that will empower service users to improve and sustain their mental health and wellbeing. We’ll also rely on you to oversee the development and delivery of Peer Mentor groups and activities in and around the local community and take responsibility for each group’s location, including securing venues and completing risk assessments when necessary. And, when it comes to contributing to the development of organisational policies and procedures or attending networking events and community meetings to promote the service, recruit volunteers and induct service users, again, we’ll rely on you. You will also be expected to carry out administrative and finance responsibilities by which you will oversee the day-to-day expenditure, including implementation of specified procedures for disbursing and accounting for money.

As well as proven relevant experience, you’ll need a good problem solving and decision-making skills and the ability to prioritise and plan your work. You’ll also need the communication skills it takes to establish effective working relationships and consult, liaise and collaborate with colleagues and a wide range of organisations. Self-motivated, flexible about working hours and calm under pressure, an understanding of peer support and/or experience of implementing new services, recruiting volunteers or completing risk assessments would be useful. However, this is not as important as your proficiency using office IT, desire to develop and willingness to attend training sessions when required.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

This is a part-time post at 30 hours a week.

The salary for this post is £22,265.00 per annum (pro-rata of 30 hours a week) with subsequent progression to £23,265.00 per annum (pro-rata of 30 hours a week).

Closing Date: 5th February 2020

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Looking to work in one of the top university communities in the world? Then come join us at an 145-year-old institution working to make sure 30,000 students from around the world have the best experience possible. The main tasks within this role are to upkeep and update current website content, create and publish new content and style and help develop the website for a better user experience. The post holder will be responsible for training others to manage the content with their sections on the sure, supporting offline events and campaigns with online content and promotion and ensuring pages follow out templates and are engaging, accessible and on brand.

The ideal candidate will have:

• Experience of writing and editing copy for a variety of online channels and to a range of audiences
• Experience using Google Analytics and Content Management Systems
• Intermediate knowledge of Search Engine Optimisation
• An Understanding of CSS/HTML/Javascript/Jquery
• Ability and willingness to support colleagues and be a hard working team player

KCLSU is a fun, social and flexible work environment which offers multiple opportunities for development as well as great staff benefits such as weekly yoga and spin classes, free fruit and soft drinks, travel and computer loans and much more.

Application Process

If this is you, please download and complete an application form and equal opportunities monitoring form from our website and follow the application instructions.

Applications close: 1st March 2020

Interview date: 10th March

Please do not send CVs as these will not be considered.

Please DO NOT send in PDF applications.

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU

• Have a National Insurance number, or be in the process of applying for one

• Not be a trustee of King’s College London Students’ Union

Application

To make an application, please download the acompanying recruitment pack and submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification outlined in the Recruitment Pack and
• why you are interested in doing this job.

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this. 

We require that you submit your Covering Letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 10am Monday 25th February 2020. Please submit directly to the email address stated in the recruitment pack.

Groundswell is seeking an experienced individual, with a track record of supporting people to volunteer and get involved in their communities. As our award winning HHPA programme grows, we need to invest in recruiting new volunteers with lived experience of homelessness and ensure that existing volunteers are properly supported and able to input fully into what we do. 

This role will be responsible for working with partnership organisations across London to develop a recruitment programme, including pre-volunteering workshops to help people explore whether volunteering is a good option for them.  The Volunteer Co-ordinator will also be responsible for making sure that we have the right systems in place to support our volunteers and help them develop within their roles. You will be playing a crucial role in a growing and dynamic charity which is committed inclusive solutions to tackling homelessness.

You will be managed and supported by our Director of Advocacy and will work closely with our Project Managers, the Progression Team and our Training Manager. Your work will also be part of our ongoing project to create people management systems that support individuals with lived experience of homelessness to transition into, and maintain, volunteer and paid roles. You will be based in our office in Brixton. The post will support our work across London but learning from the work will be shared with HHPA projects setting up in other areas.

Interviews

Interviews will be held on Monday 2nd March 2020.  If you have not been notified by this date, then please assume you have been unsuccessful on this occasion.

The Corporate Partnerships Coordinator is an essential role within Restless Development’s tight-knit Fundraising team. The Corporate Partnerships Coordinator is responsible for supporting account management and new business in a growing team that raises unrestricted income through corporate partnerships and building long-term relationships with a range of key stakeholders. This is an exciting role for someone looking to start a career in corporate partnerships within international development and a significant amount of time will be dedicated to the learning and development of the successful candidate.

We are looking for a passionate, self-driven individual with a desire to grow and deliver high quality partnerships at Restless Development. The successful candidate does not need previous experience in corporate partnerships but needs to be tenacious with a willingness to learn in a fast-paced environment. This role is part of a small team, so the successful candidate will be a team player who is willing to support the wider team whilst balancing their own workload. There will be occasional evening work, international travel and regular travel around the UK for which time off in lieu will be given

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection.

The women using LAWRS Counselling and Psychotherapy service benefit from practical and emotional support, learn new skills and improve their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

The post holder will be responsible for coordinating the provision of LAWRS specialist Counselling and Psychotherapy service and group work sessions for Latin American women and girls 16+, adhering to the BACP Ethical Framework for Good Practice and ensuring that appropriate service and quality standards, as well as legal requirements are fulfilled.

The Counselling Coordinator will provide clinical management to counsellors within the service. The role includes two days per week of counselling practice.

This post is open to Latin American women only in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

Application 

To make an application, please download and read the recruitment pack submit your CV along with a personal statement which explains: 

• how you meet each of the areas outlined in the person specification and  

• why you are interested in doing this job.

The deadline is Friday 13th March 2020 at 10am. We ask you to submit your CV and personal statement in word (do not PDF) – this allows us to anonymise applications for shortlisting as part of our fair recruitment process. 

Interviews 

If you are shortlisted, you will be invited to an interview on Tuesday 24th March 2020 with the Fundraising and Communications Manager and Chief Executive.

Groundswell are at an exciting time, as we approach an annual income of over £1.5 million for the first time ever and look to roll out our National Lottery funded #HealthNow strategy nationwide, whilst continuing to grow our impact in London. By working for Groundswell, you will benefit from a busy yet positive environment. There is no shortage of dedicated staff and volunteers full of ideas on how to overcome homeless health inequalities and influence the sector to use the insight of lived experience to develop solutions to homelessness.

You will be a crucial part of the team, working closely with the Senior Management Team, particularly the Fundraising and Communications Manager and Chief Executive to grow Groundswell’s income. You will lead on generating new business through systematic research, stakeholder mapping and targeted approaches to from a range of trusts, foundations and statutory prospects.

You will be a flexible worker with strong organisational, research and written communication skills. You will pride yourself in collaborative working to ensure the most successful chance of securing income, whilst being a self-starter who can manage their own workload effectively.

Recruiting a Full and Part Time Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

298 Commercial Road is a mixed-gender service supporting recovery and increased independence for individuals with mental health needs who also have complex conditions and histories. It has 11 self-contained flats for customers who require a high-support setting. Additionally, 10 'step-down' self-contained flats in the immediate vicinity are intended for those who have a lower level of support need and are getting ready for much more independent settings. The service has also received outstanding in the most recent audit.

We are currently recruiting the following roles:

Full Time Specialist Support Worker - GBP 22,275 per annum, 40 hours per week, permanent position

Part Time Specialist Support Worker - GBP 13,365 per annum, 24 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

From April 2020, the full time salary will increase to GBP 23,225 per annum

This role requires working shift patterns on a rota basis.

Please clearly state in your supporting statement which role/roles you are interested in.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

Peer Mentor Project Administrator

VoiceAbility supports people who face disadvantage or discrimination to have a voice that counts. Providing advocacy and user involvement services across England, VoiceAbility is a growing organisation working with people who are vulnerable or marginalised to raise their voices and have their rights respected. 

About the role: 

VoiceAbility runs a peer mentoring service in Camden supporting people with lived mental health experiences to support people with people who are experiencing similar difficulties.

To work with the Project Co-ordinator to help deliver and maintain a peer mentoring programme that improves the quality of life of those delivering and receiving support.

The successful applicant will work with people with lived experience of mental health problems and professionals in Camden, supporting diary management, answering queries and requests for information, and logistics. 

This is an opportunity to become part of an expanding and developing peer mentoring service supporting mentors and mentees and the project co-ordinator to deliver a quality service.

Location: London

Job type: Permanent
Hours: Part-time 22.5 hours per week
Salary: £21,861 - £25,799 inclusive of London Weighting (pro-rata) £13,116.60 - £15,479.40 Per annum
Benefits: 28 days annual leave plus bank holidays; 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Cycle to Work; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development.

Closing date for applications: 21st February 2020
Interviews: Week Commencing: 6th March 2020  

You will:

• Demonstrate excellent verbal, listening and written communication skills – be diplomatic non-judgemental, empathetic and self-aware.
• Have the ability to engage with people from diverse backgrounds and who may have complex needs and communication difficulties
• Be organised; be able to multi-task, organise and maintain online diaries and be able to prioritise completing workloads.
• Be able to work independently
• Be able to build good relationships with our partners; health and social care professionals and other external stakeholders.   
• To be able to represent the organisation and promote our organisational values. 
• Be able to identify and act appropriately where issues of safeguarding individuals arise.
• To have strong IT skills, including Word, Outlook and Excel to accurately record information in line with policy and current data standards.
• To be experienced in maintain and developing our social media profiles on Twitter and Facebook etc.

Desirable skills or experience:    

• Lived experience of mental ill health*
• Experience of working/volunteering with people mental ill health to improve their wellbeing
• Working/volunteering with vulnerable adults
• Working/volunteering in the Charity/Voluntary sector

How to Apply:

To apply for this role, please complete the online application form and upload your CV detailing your work history since leaving school. Please note your CV will not be used for shortlisting purposes.

Do you want to make a positive impact on young people’s mental health? Are you self-motivated, approachable and flexible with a ‘can do’ attitude?

Imago are looking to fill 2 vacancies - 1 based in West Kent and 1 based in Dartford, Gravesham & Swanley.

This is an exciting opportunity to join an established team delivering Children and Young People services and bring our successful SAFE project to secondary schools. SAFE is an innovative mental health and suicide prevention programme which supports young people to recognise the signs of mental health in themselves and peers, empower them to talk about their feelings and ask for help and also establish peer support networks and build resilience. You will lead and manage the implementation of the programme within local schools, build resilience, reduce stigma and promote wider school-based mental health initiatives. Young People are at the heart of the SAFE programme and you will support and train older students to become SAFE ambassadors in their schools, enabling them to set up SAFE spaces and offer peer-to-peer support. You will build local networks, working collaboratively with partner agencies; and plan and deliver SAFE events. You can make the difference for now and the future.

Car Driver essential.

Imago is a long established, well respected and effective charity working across Kent, London, Medway and East Sussex to deliver a range of services to individuals, voluntary and community organisations, the public and private sector.
Our mission is to promote, develop and facilitate social action, support independence and empower communities. User and volunteer engagement, leadership and involvement in decision making are core principles.

We deliver a wide range of services in partnership with funders, public sector commissioners and private sector sponsors to children and young people, older people, carers, and volunteers.

Underpinning our work is a commitment to excellence, evidencing impact and safeguarding vulnerable people.

Imago offers a competitive remuneration package consisting of salary, contributory pension, healthcare benefits and 25 days annual leave plus Bank Holidays.

Post is subject to references and an enhanced Disclosure and Barring Service check.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. These include: race, religion, creed, colour, national and ethnic origin, political beliefs, gender, sexual orientation, age, disability (including mental illness), HIV status, marital or civil partnership status, pregnancy or maternity/paternity status, responsibility for dependants, appearance,  geographical area, social class, income level or criminal record.

Imago aims to create a culture that respects and values each other’s differences. Imago sees these differences as an asset to our work as they improve our ability to meet the needs of the organisations and people we serve. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within the communities we serve.

Recruiting for a Part Time Specialist Support Worker to join our Mental Health Service in Lambeth!

£18,000 per annum, 32 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The Look Ahead Integrated Fulfilment Team delivers resources to work within Community Mental Health Teams to provide information, social inclusion and vocational opportunities to support people's recovery. We also support people experiencing difficulties with medication concordance and non-clinical needs. Support is developed around re-enablement towards self-advocacy, self-management and empowerment, incorporating principles and practices of recovery, co-production and peer support.

Job Overview:

- Support people who are struggling with medication concordance between the hours of 9am to 9pm 7 days a week
- Support people who are stepping down to more independence. This could be from registered to lower support accommodation; people returning to their homes after prolonged hospital admission
- Support to identify barriers to medication concordance
- Support to identify and achieve goals which may be towards medication self-management
- provide administration and supervision support
- to increase the level of contact with people in their homes whose main requirement of support is connected to their medication
- to feedback to clinical team and other support providers progress with medication and other support needs and to quickly alert clinicians to any concerns
- to connect individuals, as appropriate, with other opportunities of social inclusion and support as part of the Living Well Network
- to develop links to community medication peer support
- to support the development of a more collaborative discussion with customers on how they are supported to receive medication
- Candidates must demonstrate an understanding of the challenges facing people with mental health needs

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making;
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Desirable:

- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Specialist Support Worker to join our Young People's service in Tower Hamlets!

£22,500 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Campbell Road Young Peoples service in Tower Hamlets provides support and housing to 55 young people that are either leaving care or affected by youth homelessness. The issues that affect young people in the service are complex for example many are affected by;

- Domestic & Sexual Abuse
- Offending
- Leaving Care
- Gang Affiliation
- Mental & Emotional Health Needs
- Substance Use
- Teenage Parenting
- Risk Taking Behaviour

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. You will hold a caseload of 5-6 customers in crisis with a view to stabilising their situations. Support Workers will then help customers to maximise their skills and choices and work towards independent living. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

We are looking for a candidate that is resilient and able to confidently mange a complex caseload. In addition they would provide support and training to the team and management support to the Contract Manager and Team leader to ensure a smooth running of the service.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

- Experience working with Young People

Recruiting for a Specialist Support Worker to join our Young Peoples services in Ealing!

GBP 22,000 per annum, 40 hours per week, split accross two SIL services plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Horn Lane is a new specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a mix of medium and high level of support to young people with a variety of complex needs. The service supports fourteen young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers.
Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a mix of medium and high level of support to young people with a variety of complex needs. The service supports 6 young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers.
Both these services are based in Acton, West London, the Specialist Support Worker will work between the two services.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Mental Health Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Facilitating group workshops in all aspects of mental health dynamics and well-being
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with some or equivalent sector work experience