Peer support volunteer volunteer volunteer roles

• Voluntary (expenses paid in line with volunteering policy)
• Approx. 3 – 6 hours per week
• Minimum commitment 12 months
• Based in Greenwich

South East London Mind is a well-established and highly regarded local charity helping people to be mentally healthy. Working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £6M, over 180 staff and 260 volunteers, we are one of the largest charities in the Mind network.

SEL Mind delivers a Peer Support Programme which consist of group activities and therapeutic groups run by Peer Support Volunteers for individuals’ with either a mental health diagnosis or service users who are impacted by mental health within the Royal Borough of Greenwich.

The purpose of the Volunteer Peer Support Group Facilitator is to provide peer support and facilitate a group with the guidance of a coordinator, whilst creating a welcoming environment and sharing their own knowledge/experience of living with mental health difficulties.

The role will also entail the planning of groups, and assisting with other peer support administrative duties.

Volunteer Opportunities: Peer Support Group Facilitators

To help us match you with a role that fits your schedule, builds on your existing skills and supports the skills you’d like to develop, please review the days, times and facilitator responsibilities for each group.

Please note: there should be a gap of 6–12 months between finishing your time as a peer support service user and applying to become a volunteer.

Social Group Facilitator

• 1 x Volunteer. Shift: Monday 13:00 – 16:00
• 1 x Volunteer. Shift: Thursday 11:30 – 15:15

We’re looking for volunteers to support facilitating our social group alongside a group coordinator. Although there are activity tables, this is not an activity-led group.

The role is about being present, reading the room, and sensing where connection or support might be needed rather than following a plan. You’ll need to be comfortable with uncertainty and able to work without clear direction.

The group has been running for a long time and a key part of this role is settling into the rhythm of the group and also helping new members find their place within it. Good instincts and genuine warmth matter more here than any particular skill.

Part of your role will be to set up and pack down independently, including preparing a tea and coffee table and washing up during and after the session. Sharing a cuppa is central to what makes the group feel welcoming.

If you’re naturally at ease in social settings, happy to take initiative, and able to commit reliably for a minimum of a year this could be a great fit.

Growing Connections Group Facilitator

• 3 x Volunteers
• Volunteer Shift: Thursday 11:30 – 15:30

We’re looking for volunteers to facilitate Growing Connections, a brand-new outdoor group centred around the simple, satisfying tasks of watering, pruning and tidying pot plants, and making space for the conversation and connection that grows alongside it.

You’ll arrive early to set up, this will include readying tea and coffee, co-lead the session with another volunteer facilitator, and pack down and wash up at the end.

You’ll lead without a staff member in the room, though one will be available on site if needed, so we’re looking for people who are comfortable taking the lead.

The gardening gives the session its focus, but a space for conversation and connection is just as important. Over time we hope that members can feel a sense of ownership over the group and the space itself.

You don’t need to be an expert gardener, but you should be comfortable with basic plant care, good at putting people at ease, and able to commit reliably for a minimum of a year Training, support and supervision will be provided.

Creative Connections Group Facilitator

• 2x Volunteers
• Volunteer Shift: Wednesday 1:30-4pm (group time) and ad hoc planning time

We’re looking for volunteers to facilitate Creative Connections, diverse creative activity group led jointly by volunteers and service users.

You’ll arrive early to set up, help plan and deliver sessions, and pack down at the end.

Central to the role is supporting members to take an active part in shaping and leading sessions themselves; helping people build confidence in themselves and their ideas, find their voice, and feel a valued part of the group.

You don’t need to be a professional artist, but you should be comfortable in a creative space, and able to follow other ideas as well as bringing your own. We ask that you are able to commit reliably for a minimum of a year.

Creative Writing Group Facilitator

• 2x Volunteers
• Volunteer Shift: Wednesday 10:15am – 1pm

We’re looking for volunteers to co-facilitate our creative writing group, working alongside a group coordinator who leads the sessions.

You’ll arrive early to set up, support the coordinator with planning sessions and the delivery of the sessions, alongside packing down at the end.

Your role is to support the coordinator and be present for members, noticing who might need encouragement, who needs space, and helping people feel comfortable enough to share. Creative writing can at times be reflective and vulnerable, and a sensitivity to these feelings is as important as any writing experience.

You don’t need to be an experienced writer, but you should be comfortable in a creative setting, skilled at helping others find their voice, and able to commit reliably for a minimum of a year.

The Nook, Greenwich Young Persons Group Facilitator

• 2x Volunteers
• Volunteer Shift: Monday 1.30pm – 4.45pm

‘The Nook, Greenwich’ is a peer support group run by our Peer Support Coordinator and Peer Support Volunteers. The group is for young people (18-30’s) experiencing low to moderate mental health needs (with or without a diagnosis) in the Royal Borough of Greenwich.

The group offers:

• A safe space to talk openly and honestly about mental health
• Peer support from people who have walked a similar path
• Real talk: honest discussions led by peer group facilitators who have been there

Benefits of volunteering with us:  

• Gain frontline experience within a community mental health team
• Regular training and development opportunities
• Ongoing supervision and support
• An opportunity to be part of a lived experience team
• An opportunity to help people within the local community and give back
• Expenses paid in line with volunteering policy
• In-depth induction training which includes active listening skills, group dynamics, mental health awareness, and EDI (Equity, Diversity and Inclusion)

“My experience has been great, I’ve felt really supported and found the tasks and the work really meaningful.  I hoped that volunteering would lead to employment and it did. Volunteering helped me to develop my skills and build my confidence and support my mental health and wellbeing.”
Peer Support Volunteer 2026

Training and Supervision:

• All volunteers receive essential peer support training, and attendance is required before starting the role.
• In addition, you will need to complete an online safeguarding course at home.
• We provide regular supervision every six weeks. The exact time will be confirmed with your coordinator.

Interested in the role? Next steps:

• Complete a Volunteer Application Form
• Interview
• References & Enhanced Level Disclosure and Barring Service checks
• Complete our volunteer training programme

We recognise the importance of having a diverse and inclusive volunteer base, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from culturally diverse communities
• People aged 18-25
• Disabled people
• People with diverse sexual orientations and gender identities

SEL Mind is committed to meeting the reasonable adjustments of disabled people and always welcomes applications from people with lived experience of mental health problems.

How to apply

Please visit our website to apply.

Closing date: Thursday 18 June
Likely interview date: Friday 29 June

Induction Training:

• Tuesday 7 July, 10:00-16:00 – In person
• Thursday 9 July, 10:00-15:00 – Online
• Friday 10 July, 10:00-12:00 – Online

A Peer Mentor is a volunteer who has experienced similar challenges and experiences as the person they are supporting. Being a peer mentor is seen as a positive and secure way to progress towards education, work, or employment.

Volunteers who take on peer support roles can feel empowered, have a greater confidence and a more positive sense of identity.

Could you provide an authentic voice that our clients can relate to?

· Do you have 1-2 hours a week to support a client

· Can you inspire others, give them hope through self-disclosure and by being an example of recovery?

· Build relationships based on trust, acceptance, understanding and an empathy from a shared lived experience?

· Can we rely on you to tap into your own experiences to help us identify barriers and gaps in our services and how we can be improving and identify good practice?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key Responsibilities:

· Inspiring service users by using your own life experiences and by being a positive role model

· Providing a safe sounding space, listen in a non-judgemental way

· Helping to improve wellbeing, confidence, and independence by exploring activities that promote this

· Assist service users to engage with formalised support

· Attend appropriate training and development opportunities as required

£Volunteer - Travel expenses only

Flexible - Monday to Friday

West Midlands Area – based around local treatment services - Bloxwich, Bournville, Coventry, Oldbury,

Perry Barr, Stechford and Wolverhampton

Closing date: 31st August 2026 at 9.00am

Interview date: Rolling Basis

Ref LEP 252

Are you a proactive, collaborative and compassionate individual with proven experience of working positively with adults to engage successfully despite ‘challenging’ behaviour?  Do you have the ability to be a positive role model, demonstrating the virtues of engaging with treatment support services?

If so, St Giles is looking for a Lived Experienced Peer Volunteer to join our team and provide interventions and build meaningful, peer-led relationships with service users to encourage them to engage in drug and alcohol treatment following arrest.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As a Peer Volunteer, you will increase client engagement with drug and alcohol treatment services by providing vital peer-led support and building trust and motivation among a client group that has been historically disengaged/not offered support previously.  You will provide holistic, short-term intervention to bridge the gap between referral and full treatment engagement, capture client experiences and barriers to improve service design and accessibility and develop a strong service user voice to inform future service improvements.

Areas of support from Peer Volunteers may also include initial engagement and motivation such as welcome calls, check-ins, peer-led conversations and motivational chats over coffee.  You may also offer practical support such as appointment reminders, transport assistance and paperwork support, plus help to build positive routines such as activity-based engagement and supporting small lifestyle changes, including meal planning, budgeting, and time management.

What we are looking for

• Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. experience of substance misuse and recovery)
• Proven experience of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
• Knowledge of the issues facing those arrested for potential criminal offences
• Knowledge of, and commitment to, safeguarding practices and policies
• The ability to use monitoring systems to record all aspects of the work
• Excellent interpersonal, relationship-building and communication skills, verbal and written.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply visit our website via the apply button.

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £22.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

A Peer Mentor is a volunteer who has experienced similar challenges and experiences as the person they are supporting. Being a peer mentor is seen as a positive and secure way to progress towards education, work, or employment.

Volunteers who take on peer support roles can feel empowered, have a greater confidence and a more positive sense of identity.

Could you provide an authentic voice that our clients can relate to?

· Do you have 1-2 hours a week to support a client at our Supported Accomodation - Oasis House

· Can you inspire others, give them hope through self-disclosure and by being an example of recovery?

· Build relationships based on trust, acceptance, understanding and an empathy from a shared lived experience?

· Can we rely on you to tap into your own experiences to help us identify barriers and gaps in our services and how we can be improving and identify good practice?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key Responsibilities:

· Inspiring service users by using your own life experiences and by being a positive role model

· Providing a safe sounding space, listen in a non-judgemental way

· Helping to improve wellbeing, confidence, and independence by exploring activities that promote this

· Assist service users to engage with formalised support

· Attend appropriate training and development opportunities as required

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find out more details about the role and what we offer to our volunteers.

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

Role summary

St Helena is looking for enthusiastic volunteers to be part of their fundraising team, supporting events and initiatives in their local areas to help raise awareness and much needed funds. The role is flexible and we will fit around your availability. We have events throughout the year and would invite you to support across all areas of fundraising. 

Main duties of this role may include any of the following:

• Attend St Helena events to help with marshalling, registration, refreshments or selling merchandise

• Attend external third party events to represent St Helena

• Attend external events and venues to engage with the public to encourage participants to sign up to events and challenges

• Participate in bucket collections and other fundraising opportunities in the local community as requested

• Be able to set up and oversee a stand at events and promotional opportunities in the local community including supermarkets, markets, town centres, fayres, Christmas light switch-ons and similar events

• Promote the charity and inspire people to support St Helena

• Adhere to St Helena policies and procedures at all times

• Represent The Hospice in a professional manner

• Ensure all information is kept confidential and secure at all times

Training & supervision

• You will receive any training required for this role

Experience & qualifications required

• No previous experience is required for this role, just a willingness to support St Helena

Personal attributes

• Passionate about St Helena

• Attention to detail

• Good communication skills

• Comfortable handling cash

• Reliable and trustworthy

• Be comfortable approaching and engaging with members of the public

• Team player with a friendly outlook

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 6 September 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 7 and 18 September 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 8 October 2026, 10am – 1pm (via Zoom)

• 15 October 2026, 10am – 1pm (via Zoom)

• 22 October 2026, 10am – 1pm (via Zoom)

• 12 November 2026, 10am-4pm (in person session, London)

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

Why we want you

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.

What you will be doing

• Delivering initial, and ongoing, training to mentors in prisons
• Supporting and encouraging the Shannon Trust facilitator and mentors to attract new learners and expand the reach of the Shannon Trust programme
• Arranging and leading mentor meetings to develop mentors’ skills, share good practice and to provide support to mentors to find solutions to concerns
• Supporting facilitators to engage prison staff and people in prison to set-up, maintain and develop the Shannon Trust reading and numeracy programmes across the whole prison, and contributing to progress planning for how to progress and achieve this
• Using your skills to build positive relationships with frontline prison staff, people in prison and other organisations
• Training and supporting mentors to collect and submit data and learner feedback
• Supporting with the planning of, and attendance at, celebration events
• Collecting and sharing good news stories and feedback
• Attending area meetings and sharing good practice with other volunteers
• Engaging with quarterly reviews to receive support and discuss progress
• Acting as an ambassador for Shannon Trust in all that you do, sharing the vision and values of the charity throughout your volunteering

The skills you need

• A commitment to providing non-judgemental support to people in prison
• Able to give a regular, reliable commitment for ideally two years and have flexibility to visit the prison at times required
• Strong communication skills and are able to use these to inspire others
• Able to deliver engaging training and identify training and support needs for mentors
• Able to manage own time and prioritise
• Able to keep up to date with Shannon Trust news and communications and share relevant information with the wider prison team
• Able to use IT

What's in it for you

• Developing and growing your understanding of the HMPPS structure and prison system
• Reasonable, out of pocket, volunteering expenses are
• You will receive induction training and ongoing training to support and develop you in your role
• All volunteers receive ongoing support and quarterly reviews to enable you to gain the most from your volunteering experience
• We recognise and are grateful for the added value that volunteers bring to our organisation
• We provide flexible volunteering opportunities, subject to the requirements of your role

Could you give one hour a month to hold a safe, reflective space for a team of bereavement support volunteers? We are looking for a qualified therapist to facilitate a monthly online group; a place for our volunteers to process, decompress and feel supported.

The New Normal is a charity that runs free peer support groups for people navigating bereavement, facilitated by a dedicated team of volunteers across the UK.

Our volunteers dedicate their time and energy to supporting others through emotionally challenging times, and we want to make sure they feel equally held and supported in that work. We are looking for a qualified therapist to facilitate a monthly online group session for our volunteers: a safe, reflective space where they can process what comes up, let off steam, and when required be offered reflective feedback.

This is a facilitation role rather than a clinical one. You would be holding the space, normalising emotions, and offering a warm, containing presence, not providing individual therapy or carrying clinical responsibility for group members.

What we are looking for:

— A qualified or experienced therapist, ideally with a person-centred or integrative background

— Experience of group work or group facilitation (desirable but not essential)

— An affinity with bereavement, peer support, or community-based work

— Warmth, groundedness, and the ability to hold a group with confidence

What we can offer:

— Access to free safeguarding, peer support and Sucide First Aid (lite) training worth £500 (optional)

— A warm, motivated and reflective group of volunteers who care deeply about what they do

— Full support from The New Normal team

— The opportunity to contribute to a charity doing vital work in the bereavement space

This is a voluntary, unpaid role. We are happy to discuss the scope of the role in detail and support you in checking any requirements with your professional body or insurer before you commit.

Role summary

The “Friends of St Helena Hospice” is our well known Collection Pot scheme that runs across the local area. Yearly the donations from the pots bring in over £20,000 for the hospice, which helps local people facing incurable illness and bereavement. We are looking for Volunteer Pot Collectors in local communities to assist in the collection and distribution of St Helena collection pots to local businesses in and around their own local area.

Due to the nature of this role and the requirements to visit licenced premises, we cannot accept applications from anyone aged 18 and under.

Main duties of the role

• To issue and collect St Helena Collection pots to businesses in the local community in your specific dedicated area.

• Maintain own records relating to those pots and to be always aware which pots are being given out and which are due for collection.

• Build a relationship with businesses that host a pot and liaise with the community team to ensure supply of new pots.

• Look for new pot locations across the area you cover and liaise with the community team to let them know the new locations.

  Training & supervision

Full training and support will be provided in addition to an induction and Health and Safety training. You will also have a line manager who you can report to when needed. 

EXPERIENCE & QUALIFICATIONS REQUIRED

• Organised with a methodical approach

• Confident to approach new and existing businesses to establish a relationship

• Excellent communication skills

• Car driver and access to own vehicle (essential)

• Ability to work on own initiative and as part of a team

Role summary

Community Bereavement Cafés are welcoming and open spaces for people to talk about their grief.  Facilitators help run and facilitate the cafes.

A standard DBS check will be required for this role.

Main duties of this role may include any of the following:

· Help prepare the venue for the café set up – positioning chairs, preparing refreshments, making the seating welcoming and conducive to a positive experience.

· Welcome people as they arrive.

· Provide name labels to ensure people are known by name.

· Identify newcomers and assist them to settle in – making introductions and offering a helping hand to begin with. Being sure to withdraw yourself from the group when it feels right to allow peer support to take over and blossom.

· Offer and make drinks, clear cups etc.

· Facilitate a session in the Cafe after receiving bereavement training.

· Give notice before the café is due to end so that people can draw their conversations to a close.

· Occasionally, at the end, distribute feedback forms to participants to complete anonymously.

· When everyone has left, put the room back to how it was before the café started.

· Escalate any concerns or worries about attendees to the Cafe lead.

·Uphold strict confidentiality and maintain professional boundaries at all times.

Training & supervision

· Training provided in understanding grief and bereavement, communication and active listening skills, facilitating group spaces, safeguarding, boundaries, referral pathways, cafe operations and practical logistics.

· Monthly supervision/support.

· Ongoing training as required.

Experience & qualifications required

· Having excellent communication and listening skills.

· Ability to join in conversation and contribute appropriately.

· Happy chatting in a group or individually.

· Allowing others to speak and give them space to do that.

· Being comfortable discussing bereavement, death, dying and loss.

· Ability to judge the correct moment to leave a conversation, and have the confidence and skills to do that.

· Ability to effectively facilitate groups – creating a supportive environment in which everyone feels able and welcome to contribute, and in which no one person dominates to the detriment of others.

· Friendly and approachable.

· Empathic · Calm · Non-judgemental.

· Flexible in approach · Emotional intelligence, and alertness while facilitating.

· Being able to read situations and act appropriately.

· Reliable and punctual.

· Understand, and maintain the boundaries of your role.

· Well-developed coping strategies and resilience in discussing difficult feelings and bereavement.

· Able to respect, and maintain, people’s confidentiality.

· Able to ask for help and advice when situations arise that are beyond your own knowledge, capabilities, or comfort levels.

· To be self-reflective and make full use of supervision.

About the role: 

This volunteer role involves providing information, support and advice, particularly around welfare benefits and housing to Carers through one-to-one case work.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Benefits of volunteering for Wandsworth Carers’ Centre: 

• Learn about the work of  Wandsworth Carers’ Centre and related services in the borough 

• Obtain experience of working with a diverse group of people 

• Out of pocket expenses will be covered 

• References available upon request (after 3 months) 

• Regular supervision with the Services Manager 

As the successful candidate, you will have experience of working in front line services, giving information and advice, as well as advocating on behalf of another and providing one to one support. You will have excellent communication and IT skills, and a commitment to working in the voluntary sector.

If you would like to volunteer and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Key Responsibilities Include: 

• Deliver one – to – one appointments regarding benefits 

• Deliver telephone appointments where required 

• Assist Carers to complete welfare benefit forms such as; Attendance allowance, Disability living allowance or universal credit and personal independence payment

• To refer or signpost Carers to specialist staff or services where required 

• Provide information to newly registered Carers about WCC services 

• Maintain up to date database records for Carers linked with the Centre 

• Maintain the information system under the guidance of the Centre staff 

Essential Requirements Include: 

• Experience of, or ability to provide one to one support, information, advice and advocacy, including welfare benefits. 

• Developed IT skills 

• Ability and commitment to work on own initiative and as part of a team.

• Confident and polite telephone manner

Please see the Advice Volunteer Role description for more information.

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling. 

Role summary

To work as part of a busy team, assisting the Donation Centre team to maximise income by supporting Drivers on deliveries and collections in the shops and some processing of stock. This role requires a level of fitness. 

Main duties of the role

• Accompany Drivers on deliveries and support with moving of cages and stock to and from the shops

• Assist in the shops with moving of stock and removal of unwanted items

• To act as Banksman when the drivers when moving vehicles in tight areas, to ensure that the vehicle is moved safely

• If required help with the sorting and assigning of donations to shops

• Be aware of and adhere to health & safety regulations at all times

Training & supervision

• Health and safety training is mandatory (repeated annually), some of which is online

• Training on site at Donation Centre for handling of stock and cages.

• Banksman training will be given

Experience & qualifications required

• Some customer services/warehouse environment experience would be advantageous

• Must have good communications skills to be able to explain trading standards regulations in a professional and polite manner when goods cannot be accepted

• Experience of having worked in similar role