Performance manager volunteer roles in mile end, greater london

�� Location: London, UK
�� Work Type: Hybrid (Required in the office with the Social Media team on Mondays once every two weeks)
�� Hours per Week:

• 12 hours/week when working remotely

• 17 hours/week when in the office (once every two weeks, 11am–4pm)
  �� Time Commitment: Flexible hours
  �� Work Arrangement: Remote or hybrid (office attendance flexible — can attend once a month or more depending on availability)

Job Summary:
We are looking for a skilled and passionate Head of Communications to lead the visibility of our brand, enhance media engagement, and develop compelling content that communicates the impact of our work with children and families.

This role calls for a creative and strategic thinker with experience in brand development, digital marketing, stakeholder engagement, and public relations. You will oversee media relations, social media, and content development, ensuring brand consistency and impact across all channels.

Key Responsibilities:

✅ Media & Public Relations

• Build and maintain relationships with journalists and media outlets

• Manage press releases, interviews, and PR efforts to raise brand awareness

• Develop and execute strategic PR campaigns highlighting our initiatives

✅ Digital & Social Media Management

• Develop a strong digital strategy to increase online engagement

• Oversee content creation for social media in line with our brand voice

• Use analytics and market insights to guide and improve campaign performance

✅ Branding & Content Creation

• Shape and implement cohesive brand strategies

• Work closely with graphic designers to maintain consistent branding

• Produce high-quality written and visual content to tell our story

✅ Strategic Marketing & Stakeholder Engagement

• Collaborate with internal teams, third-sector partners, and agencies to deliver impactful campaigns

• Manage marketing budgets to ensure effective use of resources

• Use data to refine strategies and maximise reach and effectiveness

Required Skills & Experience:
✔ Experience in brand strategy and communications across sectors
✔ Strong background in digital marketing and content creation
✔ Proven media relations and public relations skills
✔ Ability to analyse campaign outcomes and leverage market research
✔ Excellent stakeholder management and cross-functional collaboration
✔ Budget management experience
✔ Familiarity with WordPress and social media platforms

African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

We now have an exciting opportunity for a volunteer Senior Web Developer to join ADC.

Main purpose of job: Develop and maintain the ADC website

Division: Operations

Department: Marketing & Communications

Position reports to: Head of Marketing & Communications

Who reports to this position: N/A

Main Duties and Responsibilities
 

· Develop responsive and adaptive website, ensuring optimization for mobile devices and cross-browser compatibility

· Work closely with web designers to match visual design intent and to perfect site aesthetics

· Ensure website meets usability and accessibility web standards

· Test and improve website functionality and performance over time

· Put in place a robust backup and recovery procedure

Knowledge, Skills and Experience

Essential
 

· 3+ years experience as a Senior Web Developer

· Excellent knowledge of WordPress, HTML, CSS and JavaScript

· A keen eye for design and detail, and passion for building modern and elegant websites powered by WordPress

· A strong understanding of optimisation for mobile devices, cross-browser compatibility, responsive web design, and general web functions and standards

· Good experience building website pages from scratch in WordPress

· Ability to work both with autonomy and as part of a team

· Available to volunteer at least 7-10 hours a week

· Ability to actively take initiative and help set things up in a start-up environment

· Ability to actively seek and give input in a collaborative team environment

· A committed team player with good communication skills.

Desirable
 

· Experience working in an early stage star-tup and gone through a scaling phase

· Passion for the start-up life and comfortable in a role with a little ambiguity

What ADC offers you:

• Free training and learning opportunities
• An opportunity to build your work experience within the field of web development
• An opportunity to be part of a team that is changing lives in Africa
• We provide work references

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment(at)africandevelopmentchoices(dot)org.

We are looking for an Education trustee for Lancaster Independent School for Alternative Learning with senior educational experience.

What will you be doing?

We are looking for an Education Trustees who can contribute to the strategic direction of our small independent school based in Lancaster, Ofsted rated "Good"; attending termly Board meetings required by the independent school standards. 

The Board meetings are usually on a Friday afternoon and can be attended remotely.

Be the trustee presence on the Education Committee (other members of the committee are senior teaching staff), to provide oversight of the School Improvement plan and report back to the board of Trustees on status; attending bi-termly Education Committee Meetings.

The Education Trustee has line manager responsibility of two members of the school senior leadership team, including annual performance reviews.

At least once per term (3 times per year) the Education trustee will be expected to spend at least half day at school to complete lesson observations of direct report.

We are looking to make prompt appointment to better support our school.

What are we looking for?

Commitment to the ethos and values of the school and a willingness to devote time, enthusiasm and effort to the duties and responsibilities of a Trustee.

Specific professional knowledge and strategic experience in at least one of the following:

▪ Leadership experience within a school

▪ Experience of Independent School Standards  

Willingness to attend meetings of the Board and other meetings as required . Willingness to undertake training and participate in evaluation of the Board’s work.

The Charity and schools are committed to safeguarding and promotes the welfare of children and young people, and expects all staff to share this commitment.  An enhanced DBS check is required for all successful candidates.      

Conduct as a Trustee is underpinned by the seven principles of public life, as identified by the Nolan Committee:

Selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

What difference will you make?

The opportunity carries the responsibility and purpose of ensuring the future viability of a very special school offering alternative education in the Lancaster area.

The school is not running at optimum capacity and strategic direction and support to broker key relationships to ensure student recruitment is operating in a way which reaches the young people most in need of our support is vital to the overall success of the charity and to open up opportunities for future investment and growth.

Position Summary:
Leads the Talent Acquisition team to deliver efficient, compliant, and inclusive recruitment processes, ensuring alignment with workforce planning forecasts and organisational goals. Manages sourcing, selection, and candidate experience while collaborating with the Workforce Planning team to anticipate future talent needs.

Key Responsibilities:

Recruitment Strategy Execution

• Oversee end-to-end recruitment processes for assigned business units, from job briefings to offer management.

• Partner with the Workforce Planning team to align sourcing strategies with long-term talent demands and skills gap analysis.

• Implement proactive talent pipelines (e.g., LinkedIn, diversity networks) for critical and future-focused roles.

Team Management

• Manage and mentor Talent Acquisition Specialists/Coordinators, setting KPIs for time-to-fill, candidate quality, and diversity hiring.

• Conduct regular performance reviews and identify training needs to upskill the team.

Employer Branding & Candidate Experience

• Promote the organisation’s EVP through job postings, social media campaigns (in partnership with the Talent Communications Team), and candidate interactions.

• Ensure a positive candidate journey by resolving escalations and maintaining clear communication.

Compliance & Best Practices

• Ensure adherence to UK employment law (e.g., right-to-work checks, GDPR) and internal policies.

• Audit recruitment processes to mitigate bias and align with DE&I goals.

Stakeholder Collaboration

• Partner with hiring managers and the Workforce Planning team to define role requirements and refine selection criteria.

• Share talent market insights (e.g., competitor hiring trends, salary benchmarks) to inform workforce planning strategies.

• Collaborate with the Team Leader: Onboarding to ensure a smooth handover post-offer acceptance.

Requirements:

• Education & Certification: CIPD Level 3 qualification or equivalent (e.g., HR apprenticeship, NVQ Level 3 in HR).

• Experience: 3+ years in recruitment, including 2+ years in a supervisory role.

• Technical Expertise: Proficiency in relevant systems and programmes.

• Legal Knowledge: Working understanding of UK employment law and recruitment compliance.

• Collaboration: Proven experience engaging with workforce planning or HR analytics teams to align recruitment with business strategy.

• DE&I Focus: Experience designing inclusive hiring practices (e.g., blind CV screening, diverse interview panels).

The International Council of Museums in the United Kingdom (ICOM UK) is seeking a new trustee with strong financial acumen and a passion for the museums and heritage sector and working internationally to be the Finance Lead on our Board. This is a strategic finance role to support the Strategic Director and advise the Board of Trustees in respect of the conduct of the charity’s financial affairs.  

The role requires experience and skills in financial planning and management, preferably in a charity and/or company, along with the ability to understand and communicate the impact of decisions on the organisation’s finances. 

We welcome applications from professionals with the skills, knowledge and lived experience that will strengthen and diversify our Board. 

 For further details on the roles and ICOM UK, you can view our Finance Lead Trustee Recruitment  Pack. 

Job Purpose

One Place London is a community interest company located in West London engaged in Acting for Film and Music Recording workshops for young people aged 14-25, unemployed or at risk of getting involved in crime. The Social Media Executive will be instrumental in driving the digital presence of our client’s brand. Your primary focus will be on developing engaging content that effectively communicates the uniqueness of our projects, films and music and collaborating with influencers and brand ambassadors to enhance visibility and influence in the market. This Social Media Executive job is remote work where you will be collaborating with influencers/ambassadors creating content.

Main Duties & Responsibilities

- Strategize and execute innovative social media marketing campaigns

- Produce compelling content that showcases the innovative aspects of the products

- Partner with influencers and ambassadors to maximize reach and engagement

- Monitor and analyze performance metrics to refine strategies and boost interaction

Person Specification & Key Competencies

Qualifications and Experience:

•  Experience of working with external creative agencies. 
* Experience executing Facebook and Instagram lives. 
* Experience taking part in workshops with internal social media stakeholders. 
* Writing briefs and working with campaign case studies to develop content.
* Writing social media monthly reports for organic activity.
* Team player who can manage their own time and workload effectively. 
* Proactive self-starter. 

Personal Attributes

- Creative and strategic thinkers with excellent storytelling abilities

- Experienced professionals in social media management and content creation

- Individuals with a deep understanding of current social media trends and influencer collaboration

- Team players who thrive in a dynamic environment

Benefits

• Career progression opportunities

• Flexible/Agile Working, Hourly pay rate during the workshops on a Contract/ Self-Employed basis.

• Employee Assistance Programme to support employees.

As our Treasurer Trustee, you’ll bring your financial expertise to our dynamic international board working alongside trustees from member organisations, our leadership team and co-opted trustees bringing a range of specialist skills to our Board.

What will you be doing?

We are looking for a Treasurer with experience of working with not for profits in setting strategic financial direction,. It would be desirable to have experience in complying with the Charity Commission for England and Wales or similar bodies’ regulations. 

You would be joining our board at an exciting time, as we implement our new strategy, build on our campaigns, broaden our advocacy to mobilise greater support and achieve change. 

The Treasurer will maintain an overview of the organisation's affairs, ensuring its financial viability and that the organisation has policies and systems in place to ensure robust financial planning, implementation and reporting.

What are we looking for?

The Treasurer will maintain an overview of the organisation's affairs, ensuring its financial viability and that the organisation has policies and systems in place to ensure robust financial planning, implementation and reporting. This will involve :

• Reviewing budgets, accounts and financial statements, and recommending them to the Board for approval 
• Being assured that the financial resources of the organisation meet its present and future needs 
• Ensuring that the charity has an appropriate reserves policy 
• Ensuring that appropriate accounting procedures and controls are in place
• Ensuring that the charity has an appropriate investment policy 
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies 
• Ensuring that the accounts are scrutinised through external audits and internal reviews and that any recommendations are implemented 
• Keeping the Board informed about its financial duties and responsibilities 
• Chairing the Resource Mobilisation and Communications Committee (formerly the Finance and Human Resources Committee), leading online meetings three times a year
• Ensuring that organisation has processes in place to meet any compliance requirements 
• Ensuring the organisation has a risk management process in place 
• Reviewing and signing financial transactions and other documentation requiring board approval 

What difference will you make?

This is a substantive role at the core of our organisation. We are a global alliance of 51 local organisations in 40 countries, working on the front line with children and families in need. Our vision is a world in which children and families everywhere have access to the support they need to survive and thrive. Our mission is to make that happen through research, knowledge exchange, campaigning and humanitarian responses. We are registered as a charity under the Charity Commission for England and Wales and have two subsidiaries registered in New Zealand and in the US

 Family values mutual accountability and has a Responsibility Framework which outlines responsibilities and rights for board trustees, members and staff. The Treasurer has a key role in ensuring that mutual accountability is upheld in areas of finance by identifying and highlighting potential conflicts of interest.

Through campaigning, we influence and inspire others to take action for children and families worldwide. For more information about our work and our members, please visit our website.

Before you apply

Please apply, or contact us if you have any questions,through Reach in the first instance. Please provide a cover letter detailing why you are interested in this role, your relevant experience and indicate your availability. Interviews will take place via Zoom. Deadline for applicaions is 06 Nov 2025.

Desirable, but not essential requirements: 

• experience of working with or on a board 
• a qualified member of a recognised accountancy body
• some experience of charity fundraising is desirable

Community engagement charity Sobus is looking for talented, passionate individuals to join our Board of Trustees.  We are looking for a new Trustee Treasurer to help guide the charity through a time of exciting opportunity and development.

It's an exciting time for Sobus, as we look to refresh our service offer, and maximise the investment opportunity following the disposal of a property in 2024.

Our overarching aim is to “strengthen local communities”, through the provision of infrastructure support to the local voluntary sector in the borough of Hammersmith & Fulham and supporting business communities around our North Kensington hub. 

Our work is focussed on five main areas:

• Voice & Representation
• Information & Intelligence
• Brokerage & Partnerships
• Capacity Building & Business Support
• Affordable Premises (through the provision of our business hubs in Fulham and North Kensington)

Trustee Treasurer: We are seeking a committed individual with a proven, professional track record of financial management and leadership at the highest level, and a sound understanding and experience of the voluntary sector.  We need someone with significant experience of leading long-term strategic development and driving financial sustainability.

You will share our vision and want to take a leading role in our journey to be recognised as an outstanding organisation. It would be a significant advantage if you have an understanding or experience of working in the voluntary and community sector, and even more so if you are a current or former resident of Hammersmith & Fulham or have a tangible, established and current connection with the area.

Sobus was formed in 2014 following a merger between the Community & Voluntary Sector Association and Fulham Community Partnership Trust. However, we were first established as the local CVS in Hammersmith & Fulham in 1998. 

Sobus is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people that we support. We therefore warmly welcome applications from all suitably qualified candidates.

Selection process:

Candidates are requested to complete an application and a equalities monitoring form., and if shortlisted, an interview with our outgoing Treasurer, Chair of the Board of Trustees and the CEO.  t

For an informal discussion about the position, of for the Job Description and application form, contact the Sobus CEO, Sue Spiller

Skills and Education Group is recruiting a new Chair to lead the Board of Skills and Education Group Awards and BIIAB. Help guide two respected awarding organisations through the next phase of strategic growth, regulatory excellence and sector impact.

Location: Homebased with occasional in person meetings

Closing date: 9 a.m. Tuesday 12th August

About Skills and Education Group

The Skills and Education Group is a purpose-driven organisation dedicated to improving lives through further education, assessment, and social impact. With a portfolio that spans regulated awarding organisations, access to HE qualifications, and a membership body, CPD offer & charitable foundation, Skills and Education Group operates as a federated group committed to supporting individuals, providers, and communities across the UK.

Comprising Skills and Education Group Awards, BIIAB, and Skills and Education Group Access, our qualifications support lifelong learning and workforce readiness across a wide range of sectors. Our membership body represents the further education & skills sector bringing together professionals to access relevant & credible CPD and accessing the charitable foundation which provides grants and professional development to frontline educators and learners, ensuring we contribute meaningfully to social mobility and educational equity.

About the role

Skills and Education Group is seeking a dynamic and strategic Chair to lead the Board of Trustees for Skills and Education Group Awards and BIIAB.

This pivotal role involves providing clear leadership to ensure the board effectively governs and supports the organisation’s mission to deliver high-quality awarding and qualifications.

The Chair will steer the board’s strategic direction, foster strong relationships among trustees, and ensure robust oversight in line with regulatory requirements.

The Chair of Skills and Education Group Awards and BIIAB Board will liaise with the Chair of the Group and work closely with the CE as required in line with the responsibilities of the role, whilst also reporting into the main group board to ensure unity with and contribute to the Group’s overarching strategic goals and ambitions.

This is a unique opportunity to influence the future of these respected awarding organisations within a fast-evolving education landscape.

Who we are looking for

We welcome candidates with a solid understanding of the awarding organisation (AO) sector and its regulatory environment including understanding of Ofqual conditions.

Ideally you will have previous trustee experience, or at least an understanding of governance processes through being involved in committees or advisory groups and reporting to boards.

We are open to new Chairs who bring a strategic mindset, strong leadership skills, and a passion for education and skills development.

The ideal Chair will be able to inspire and unite the board, promote good governance, and help shape the organisation’s long-term success.

The role carries significant governance and oversight responsibilities to ensure the effective management and strategic direction of the individual awarding organisations within the Skills and Education Group, including a charitable organisation and commercial entity.

Key duties include financial stewardship, regulatory compliance, and leadership in strategic planning, all with a focus on balancing the organisations’ commercial success and sustainability whilst also maintaining robust regulatory and governance standards.

The Chair, alongside the board, plays a crucial role in overseeing performance, risk management, and compliance, while ensuring alignment with the Group’s overarching strategy and values.

Remuneration

The position of Trustee is unremunerated, but reasonable expenses are paid.

Time commitment

The joint Skills and Education Group Awards/BIIAB Board normally meets three times a year and the Chair will also represent these two companies at 4 Skills and Education Group Group Board meetings. These meetings are carried out in October, January, April and July.

As part of our strategic transformation goals we will be looking reform our governance structure, as such meeting dates may change as we work with our Chairs and Trustees to ensure a robust and sustainable approach to our governance in line with similar group organisations.

The size of the Skills and Education Group Awards and BIIAB Board (including the Non-Executive Chair) is four. The main Group Board has 10 Non-Executive Directors plus the Chair.

The Board has statutory and fiduciary responsibilities under Charity Law and the Companies Act, and it is responsible for developing strategy and acting as a challenge to the executive, who has the responsibility of day-to-day delivery.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Tuesday 12th August.

Helping young people to reach their personal best

“SportsAid believed in me when I was just a young, inexperienced racer. As a self-funded teenager travelling the world with my Mum, financial challenges were a constant hurdle. Funding my passion was daunting until SportsAid alleviated that burden, enabling me to pursue what I loved and take my passion to the next level. Without SportsAid, I would never have gone from the little girl you invested in, to the Paralympic and World medallist I became.”

Millie Knight, Paralympic medallist & World Champion

 COULD YOU HELP SPORTSAID AS THE CHAIR OF TRUSTEES?

SportsAid’s Mission is to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. Since 1976, we have been side-by-side with Britain’s greatest emerging sporting talent – from Mo Farah to Jessica Ennis-Hill, from Ade Adepitan to Ellie Simmonds – and so many others. SportsAid provides vital support to young sports people at a pivotal moment in their development.  HRH The Princess of Wales is the charity’s Patron.

We are looking for a trustee to join our board as Chair of Trustees. With our five-year fundraising strategy underway, this is an exciting time to join as we develop new, impactful partnerships to deliver our mission for young sports people towards and beyond SportsAid’s 50th anniversary in 2026. 

As the Chair of Trustees you will lead and support an effective, diverse and committed Board.  The Chair will provide inclusive leadership to deliver the charity’s vision and mission, ensuring that each trustee enjoys fulfilling their duties and responsibilities for the effective governance of the charity. The Chair will also support the Chief Executive to ensure that the Board functions to best effect in supporting the executive team to achieve its objectives. He or she will act as an ambassador and be a public face of the charity in partnership with the Chief Executive.

You will have significant Board experience, ideally at Chair or other senior level, in the public, private or voluntary sector; or substantial Board experience as a member of a National Governing Body of Sport or Charitable Trust.  You will be familiar with partnership working and engaging with a complex stakeholder mix.  You will have strong financial and commercial acumen and a genuine passion and personal connection to the core purpose and mission of SportsAid.

This is a vital role offering the opportunity to join a committed and driven charity at an exciting time.  You do not need to be a sports expert, but you will have a desire to help young people and a willingness to get stuck in.  You can make a difference.

You will join a board of eight trustees in working with an effective executive team to support the charity’s work. 

The minimum commitment as a board member will be to attend four board meetings per year (typically held in London but with the facility to join remotely if necessary) plus two half-day induction sessions and at least one half-day strategy planning session.  There will likely be an additional time commitment to attend events representing SportsAid. Board positions are unremunerated but reasonable travel expenses will be reimbursed.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment.  We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

A role description is available on request.

Please apply by emailing your CV with an outline of how your skills and experience meet the specification of this Chair of Trustees role and why you are interested in joining SportsAid by 5pm Friday 5 September 2025.  

On receipt of your application you will be sent a confidential equal opportunities form which all applicants will be asked to complete. 

Professors Without Borders is seeking a strategic, mission-driven volunteer to lead our social media and digital storytelling. If you’re an experienced communications professional looking to use your skills for meaningful, global change, this is your opportunity.

About Us

Professors Without Borders (Prowibo) is an international charity dedicated to improving access to quality higher education worldwide. Inspired by the model of Doctors Without Borders, we deploy volunteer educators to partner institutions across the Global South. Our work contributes directly to UN Sustainable Development Goal 4: ensuring inclusive and equitable quality education for all.

With operations in 16+ countries and a small online audience of 8,000+ followers, we focus on delivering high-impact teaching, mentoring, and capacity-building, amplifying opportunities for students and communities often overlooked by mainstream systems.

The Role

This role goes beyond content creation.

We are looking for a pro bono Social Media Strategist to shape the next phase of our digital evolution. This is a hands-on leadership opportunity for a seasoned social media professional who wants to apply their skills to elevate a growing nonprofit’s reach and engagement. You’ll develop and execute a content strategy that reflects our values, tells powerful human stories, and strengthens our international voice.

You’ll have the autonomy to introduce tools, systems, and workflows, while mentoring a small team of digital marketing novices.

Key Responsibilities

• Develop and lead a cross-platform content strategy aligned with our mission

• Manage and grow our presence on X, LinkedIn, Instagram, and Facebook

• Create compelling, original content that sparks engagement and drives conversation

• Mentor and support a small team of social media volunteers

• Establish systems for content planning, scheduling, and performance tracking

• Monitor platform trends and engage online communities

• Use insights to refine strategy and report on progress

Requirements

You’re an experienced, self-motivated professional with:

• 5+ years of hands-on experience managing brand or nonprofit social media

• A strong track record of content strategy, audience growth, and storytelling

• Proficiency in scheduling tools, analytics platforms, and basic visual content tools

• Experience mentoring junior team members, interns, or volunteers

• Excellent written communication and copy-editing skills

• Strong organisational and project management abilities

• Alignment with our mission—you believe in the power of education to transform lives

Ideal Candidate

We’d be especially excited to hear from you if you also:

• Have experience working with nonprofits, international education, or global development

• Are confident developing performance metrics and using data to iterate content

• Bring creativity and warmth to your digital voice, helping human stories resonate

• Are excited by the opportunity to mentor and build a small, purpose-driven team

• Have worked on brand strategy or content planning at a systems level
   

Why Volunteer with us?

• High-impact CSR opportunity aligned with UN SDGs

• A leadership role with real influence and global visibility

• A chance to shape the digital voice of an international nonprofit

• Mentorship opportunity—build capacity in emerging professionals

• Join a diverse network of educators and changemakers

• Fully remote,  Flexible hours

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

We are seeking a new Chair to provide strategic leadership at a time when demand for our advice services is at an all-time high. Help shape our vision, champion our mission, and make a tangible difference in the lives of those facing challenges.

About Citizens Advice East Berkshire
Citizens Advice East Berkshire offers crucial help and advice when people need it most. No one but Citizens Advice sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. 

What will you be doing?
We are at an important stage in our development and we are seeking a new Chair to replace our current Chair who will be standing down as her term finishes. We have ambitious plans for our future and we are looking for a Chair who can help drive our mission forward.

Building on our successes to date, we want a new Chair to lead us through the next exciting phase of our journey. You will have a strong background and track record of providing leadership at board and/or senior executive level and will have a passion for supporting people facing tough life challenges. You should have the judgement and vision to operate effectively at strategic level and you should demonstrate the skills and expertise to help drive our mission forward. We are looking for someone with 3 years+ professional experience in one of the fields of Fundraising strategy, Governance, Operations management or Advice / Advocacy. 

We are looking for someone who has:

• Experience of operating at a senior strategic leadership level within an organisation
• Successful track record of achievement through their career
• Experience of charity governance and working with or as part of a Board of Trustees
• Passion for supporting people facing tough life challenges
• Ideally has served as a Chair or Vice Chair and is familiar with leading a Board

What are we looking for?

You’ll need to:

• Understand the type of work undertaken by a local Citizens Advice and the Citizens Advice network
• Understand and accept the responsibilities and liabilities of a trustee
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have a good basis of leadership skills (and preferably you have served within a Board, ideally as Chair or Vice Chair or led a Committee)
• Have the ability to facilitate and lead meetings
• Have good interpersonal skills
• Have good listening, verbal and written communication skills
• Be able to exercise good independent judgment
• Have good numeracy skills to understand accounts with the support of the treasurer
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake mandatory training in your role
• Line manage and support the Chief Executive Officer

What difference will you make?
Citizens Advice East Berkshire makes transformational differences to people who need support when facing life crises. As Chair you will play a significant part in ensuring we are able to expand and grown our services to make a significant difference to many more individuals and families. 

The Finance Trustee will engage in all aspects of our governance, with a particular focus on financial strategy and governance.They will use their sound financial skills & experience to support the Board’s understanding & interpretation & to ensure legislative compliance.  

• To support the Board to oversee & to ensure appropriate presentation of budgets, accounts, management accounts and financial statements.
• To ensure appropriate presentation of accounts and records, ensuring that financial resources are spent in accordance with the charity’s policies, good governance, legal & regulatory requirements.
• Liaising, where applicable, with the Chair/ other appropriate members of staff and supporting on financial matters
• Supporting the Board to monitor the financial viability of the charity.
• Creating, in conjunction with relevant trustees and staff, sound financial processes and procedures for the control of the charity’s assets.
• Advising on the financial implications of the charity’s strategic plan.
• Reviewing the annual accounts and, where applicable, liaising with the charity’s external auditor to ensure the accounts are compliant with the current charities’ SORP.
• Ensuring that sound financial management is maintained and ensuring expenditure is in line with the charity’s objects.