Planning volunteer roles in gerrards cross, buckinghamshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a trustee with Fundraising expertise to join Social Links, a new charity in the homelessness sector. Social Links delivers safe, structured befriending, where volunteers are carefully matched to deliver one-to-one befriending.
The successful applicant will join a Board currently comprising three trustees. In addition to this role, we will shortly be recruiting a trustee with communications specific responsibilities.
Key Objectives:
· Along with the rest of the Board, take responsibility for governance of the organisation.
· Ensure that all of Social Links’ activities further the interests of our beneficiaries and the future sustainability of the charity.
· Support the founders to achieve the aims and strategy of the organisation.
· Ensure that effective, productive relationships exist between the Board, all partners and all stakeholders.
Responsibilities:
· Attend meetings of the Board and, in conjunction with other members, make decisions on matters relating to strategy, policy, financing, functioning and monitoring of the charity.
· Read thoroughly in advance of meetings all papers sent out for discussion and prepare ideas and contributions accordingly.
· Participate in the work of any specialist panels and working groups of the Board and other identified projects/activities, subject to your own availability and nomination by the Board.
· Take an active interest in and familiarise yourself with Social Links’ day-to-day operations.
· Participate in recruitment for the posts of Trustee and Volunteer, including taking part in interview panels.
· Be prepared to use your range of contacts and acquaintances to promote the work of the charity. On occasion this may, subject to agreement, involve representing the charity at public or media events, or leading on an aspect of fundraising.
· Ongoing support of, and liaison with, the founders.
· Participate in arrangements for assessment and appraisal of the performance of the Board, and that of individual trustees and founders.
· If necessary, conduct hearings in accordance with Social Links’ formal procedures, e.g. disciplinary, grievance and appeal hearings.
· Follow Social Links’ Equity, Diversity and Inclusivity Policy and Code of Conduct at all times. Further diversity, equality and inclusion through your activities on behalf of the charity.
· Undertake any development activity identified as necessary to support performance in the carrying out of the above responsibilities (any training to be arranged by the charity staff and paid for by Social Links’).
Fundraising Specific Responsibilities:
· Strategy Development: Lead with the creation and implementation of a comprehensive fundraising strategy, aligned with the charity’s goals.
· Fundraising Campaigns: Oversee and contribute to the planning, execution, and evaluation of fundraising campaigns, including events, online appeals, and grant applications.
· Donor Engagement: Identify and cultivate relationships with donors, partners, grant-making bodies and other key stakeholders.
· Governance: Provide oversight on fundraising activities, ensuring compliance with legal and regulatory requirements, including GDPR.
· Financial Oversight: Monitor fundraising performance, including setting and reviewing budgets and targets, and reporting to the board on progress.
· Innovation: Identify and develop new and innovative fundraising initiatives to diversify income streams. Lead with recruiting a fundraising volunteer/s.
· Advocacy: Represent The charity’ at external events and in networks to raise awareness of the charity’s work and attract funding.
We particularly welcome hearing from applicants who:
• Have lived experience of homelessness (in its many forms).
• Are Black, Asian or come from other minority ethnic communities, as well as the LGBTQIA+ community, care leavers, people with disabilities and people from other minorities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brent Foodbank are seeking to recruit two trustees - one to act as our Fundraising Lead, with the other supporting the work of the Board of Trustees more generally to support the food bank to meet its core purpose.
What will you be doing?
General Trustee Key responsibilities:
- As board members, we work to set a long-term strategy for Brent Foodbank, defining clear objectives and milestones to be monitored and refined.
- Managing Brent Foodbank’s resources responsibly, including ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk and not over-commit the charity.
- Ensure appropriate financial plans are in place for future budget allocations as well as ensuring that the charity is accountable, actively complying with statutory accounting and reporting requirements and the law.
- Adhering to best practice for governance of the Foodbank’s assets and staff.
- Ensure the Foodbank has appropriate procedures in place to comply with current legislation and best practice, including - employment, health and safety, safeguarding, equal opportunities and GDPR/data protection compliance.
- Ensure the Foodbank treats all its Clients with dignity and respect taking account of the diversity of our Clients.
- Acting with reasonable care and skill.
- Seeking to promote Brent Foodbank in the community. Acting as an ambassador for Brent Foodbank, promoting Brent Foodbank widely, for instance, on social media to our stakeholders, including: our Clients, Volunteers and potential funders/donors.
Note that if a Trustee becomes involved in making a Gift Aid claim for the Foodbank, a fit and proper person referral would be required.
Fundraising Lead Trustee Key responsibilities (in addition to the above):
- To work alongside the Treasurer and the rest of the Board to plan what level of funds are required to be generated to ensure the effective running of the charity.
- To work alongside the Trustee Board to ensure that any grants are sought and written with the purpose of meeting the charity's vision and objectives.
- To pilot the organisation of a fundraising sub-committee and lead on local fund-raising opportunities to support the running of the charity, including incorporating national Trussell fundraising campaigns/events throughout the year.
- To oversee, with operational management support, the writing of high-quality grant applications that align with the charity's vision and objectives.
- Regularly communicate with the rest of the Trustee Board via Trustee meetings or any other communication of any relevant information and/or developments regarding fundraising or grant applications.
What are we looking for?
The role involves acting as a charity trustee to set the strategic direction for the food bank. Providing good governance, ensuring that the food bank meets its objectives and fulfils its charitable purpose. Ensuring the food bank operates within its budget and in compliance with its charity, legal and operational goals.
Trustees are required to comply with the food bank’s governing documents, charity law and other relevant laws. They must act in the food bank’s best interests, including deciding what will best enable the charity to carry out its purpose, as well as making informed decisions to support food bank staff in achieving the vision/objectives of the food bank and ensuring there is a good relationship between the Trustee Board, food bank staff, and our stakeholders including: volunteers, our clients, funders, donors and the community in Brent.
Brent Foodbank are seeking to recruit Trustees with an interest in helping others, who are willing to uphold the food bank’s values, and who can bring life experience to the board of trustees. We are looking for people who want to help their local community and work towards the eradication of food poverty whilst supporting the food bank to continue to provide emergency food to people who find themselves in crisis. Our ideal candidates would demonstrate:
- A commitment to the work of Brent Foodbank.
- A knowledge and passion for your local community.
- Passion for our vision and goals.
- Excellent communication and collaboration skills.
- Willingness to actively participate in discussions concerning needs of the foodbank’s beneficiaries, staff, and the trustee board.
- Independent judgement and ability to think strategically.
- Able to work effectively as part of a trustee team, contributing and considering others’ views.
- Able to commit the time and effort required.
- Bring relevant capabilities that help the board perform its role effectively and achieve the food bank's vision.
- Understanding and commitment to principles of equality, equity, diversity and inclusion.
The food bank would particularly welcome applications from those with experience in one (or more) of the following areas:
- Serving on a board of trustees or committee
- Strategy development
- Working or volunteering in a fundraising role
- Designing or organising events
- Grant writing
What difference will you make?
By supporting the governance of the food bank, you are part of a team providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting or anyone who comes into contact with Brent Foodbank.
Please apply through CharityJobs in the first instance, providing a CV and cover letter detailing why you are interested in this role and your relevant experience. Shortlisted candidates will be invited for an informal interview with members of the Board of Trustees at Brent Foodbank.
Applicants must be primarily resident in the UK when applying for this post. This is to enable successful applicants to fulfil the duties of this post and have access to any systems or programs required for the role in line with the charity’s data protection policies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.
Role Overview
As a Pre-Production Assistant, you will support the Video Production Manager and team in all stages of video production, focusing primarily on the pre-production phase. Your role will be crucial in ensuring that our video projects are well-planned and executed smoothly. You will be involved in tasks ranging from script writing to stage setting, ensuring that all necessary preparations are in place for successful video production.
Main Responsibilities
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Collaborate with the Video Production Manager to develop and refine scripts for various video projects, conducting research to gather relevant information and insights to inform script content.
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Assist in planning and setting up stages for video shoots, including arranging props, lighting, and other necessary equipment, and coordinate with the production team to ensure all stage elements are in place.
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Work with the Video Production Manager to create detailed production schedules and timelines, and coordinate with cast, crew, and other stakeholders to ensure everyone is informed of shoot dates and times.
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Assist in identifying and securing suitable locations for video shoots, conducting site visits to assess the suitability of locations and addressing any logistical considerations.
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Organize and manage all pre-production materials and resources, including scripts, shot lists, and production notes, ensuring all necessary permits and permissions are obtained for filming locations.
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Act as a point of contact between the pre-production team and other departments, ensuring smooth communication and collaboration, and provide regular updates to the Video Production Manager on the progress of pre-production tasks.
Essential
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Working Knowledge of pre- production
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Good interpersonal skills with ability to get on with people at all levels.
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Strong organizational and time management skills.
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Excellent written and verbal communication abilities.
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Creativity and attention to detail in script writing and stage setting.
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Ability to work collaboratively within a team environment.
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Basic IT understanding
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Experience in camera set-ups for live events /ob-doc /scripted content
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Appropriate DIT practices for media management
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Working knowledge of audio production and basic audio set-ups for live events and recorded audio.
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To show professionalism at all levels and in all environments
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Strong team player
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Working knowledge of file codecs and wrappers
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Digital Asset Management (Utilising enterprise versions of Google Drive etc).
Desirable
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Committed to working with the community with a passion for helping others less fortunate
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Working Knowledge of Pre production Video Production Editing Platforms: After Effects, Da Vinci Resolve
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3-5 + years of production in broadcast and film
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Understanding of broadcast acquisition standards for file deliveries
When needed:
Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).
Production roles are hyrbid therefore proximity to London is beneficial as trips to Kingston will need to be made, with reasonable travel expenses paid.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPB Plymouth Local Group needs someone to help plan our programme of talks. We can provide all the help and assistance you need, including a directory of speakers.
The RSPB brings people together – people like you – to protect the things that matter to us all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Travel Radar is a passionate media organisation committed to making travel more meaningful and accessible for everyone. Since 2015, we've grown into one of the leading online sources for aviation and air-travel news, reaching over 20 million people worldwide.
Powered by a diverse, fully remote team of 50+ volunteers and contributors, we provide around-the-clock coverage of global travel developments. Our mission is to change the way people experience travel — helping them make every journey more enriching, informed, and enjoyable through timely news and helpful insights.
Join us in reshaping the future of travel and making a global impact through the power of storytelling and information.
We're on the lookout for a Social Media Manager to head up a range of exciting work including:
- developing creative and engaging social media strategies for our platforms;
- managing the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, Tiktok and YouTube, adapting content to suit different channels;
- overseeing, planning and delivering content across different platforms using scheduling tools such as Buffer and Meta Business Suite;
- developing, launching and managing new competitions and campaigns that promote Travel Radar and the brand;
- forming key relationships with influencers in the aviation and air-travel space across the social media platforms;
- managing and facilitating social media communities by responding to social media posts and developing discussions;
- researching and evaluating the latest trends and techniques in order to find new and better ways of creating and measuring social media activity;
- managing, motivating and coaching junior staff such as social media executives or assistants;
We're looking for a passionate and creative individual to lead and grow Travel Radar’s presence across social media. This is a fantastic opportunity to shape the voice of one of the most engaged aviation communities online and create impactful content that inspires millions of travellers worldwide. We already have a strong foundation and loyal following — now we need someone who’s ready to take it to the next level. Whether you're a recent graduate full of fresh ideas, an experienced social media pro seeking a meaningful new challenge, a travel and aviation enthusiast, or a current student eager to gain hands-on experience — we care more about your passion and creativity than your CV.
If you're excited by the idea of building community, creating compelling content, and being part of a mission-driven team, we’d love to hear from you!
✨ Perks of Volunteering with Travel Radar:
(Please note: This is a voluntary, unpaid role — but we make it worth your time!)
Flexible workload – Contribute as and when you’re available each month
Fully remote – We can provide a laptop, desktop, or virtual machine if needed
Lunch & travel expenses covered – For in-person events, conferences, or meetings
✈️ Exclusive discount program – Access deals with 3,000+ retailers, from travel to insurance
Professional training – Fully funded CPD Level 3, 5, or 7 accreditation included and access industry leading support and mentoring
Latest tech tools – Free access to Office365, Grammarly Premium, Adobe Photoshop, Canva Pro — for both Travel Radar and personal use
Commitment per Week: 5hrs per week
Reports to: Chief Content Officer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPB Portsmouth Local Group needs someone to help plan our programme of talks. We can provide all the help and assistance you need, including a directory of speakers.
The RSPB brings people together – people like you – to protect the things that matter to us all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of our future? After a period of growth Grassroots Suicide Prevention are seeking to recruit further trustees.
We are a national suicide prevention charity, and our vision is a future where more lives are saved from suicide. We empower people to help saves lives from suicide through connecting, educating, and campaigning nationally:
· Connecting: We listen and connect people to support through our Stay Alive app, tools, and resources to help keep people safe from suicide.
· Educating: We offer bespoke and evidence-based consultation and training, co-designed to empower individuals, organisations, and communities to develop the skills and confidence to help save lives.
· Campaigning: We help remove the stigma around suicide. We know that most suicides are preventable with timely intervention and the right support. We raise awareness through campaigning on the ground and influencing at a strategic level.
As a Trustee, you will be joining a charity in a strong position with an ambition to build on our successes. We will be looking to build on existing activities and developing new innovative projects.
Trustees are our most senior leaders. They set our strategic direction, make sure we’re using our resources effectively and ensure we’re having the greatest possible impact in the communities in which we work. Trustees are expected to undertake duties in a manner that reflects GSP’s values and ethos.
We are particularly looking for Trustees with skills and experience in one of the following areas:
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charity experience, ideally a CEO or former CEO who has grown a local charity into a national
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fundraising and/or someone who sits across marketing, comms and fundraising but with more experience on fundraising than comms
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frontline support both online/digital and face to face in health and social care
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business development and networking
We are a friendly and welcoming organisation and are passionate about what we do. You’ll be joining our Board of Trustees at an exciting time with lots of opportunities to build on our success over the next few years. If you have the time and enthusiasm to be part of something amazing, please get in touch.
We welcome applications from those with lived experience.
If you would like to apply and/or find out more about this position, please see the job description attached.
The client requests no contact from agencies or media sales.
Are you a finance whizz looking for a rewarding trustee role? We have an amazing opportunity to be a Treasurer for our board, where you’ll have oversight of all financial aspects of the charity and advise the board accordingly. You’ll also be a proactive board member who shares our vision and values, and works with us to shape the charity’s direction. We look forward to hearing from you!
This role can be undertaken remotely for the most part, with quarterly in-person board meetings in London.
Please apply via the brief application form on our website.
The main tasks you'll be required to undertake:
- Oversight budgeting, forecasting and reporting both internally to the Board of Trustees as well as reporting of the annual accounts
- Ensuring that proper accounting records are kept, financial resources are properly invested and economically spent
- Review of internal financial control environment ensuring continuous improvement and timely follow up of any actions
- Contributing to the strategic plan and advising on financial implications, and monitoring and advising on the financial viability of the charity
- Being a dedicated and proactive trustee of the charity, making meaningful contributions to meetings and discussions, and leading ad hoc pieces of work as required
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPB Pinner and District Local Group needs someone to help plan our programme of talks. We can provide all the help and assistance you need, including a directory of speakers.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
As the Volunteer Executive Assistant, you will play a crucial role in supporting the CEO by managing key administrative and strategic tasks that help drive the organisation’s success. This position offers a unique opportunity to work closely with senior leadership, gaining insight into high-level decision-making and organisational strategy.
You will act as a trusted partner to the CEO, assisting with scheduling, communication, and project coordination to ensure smooth day-to-day operations.
This role is perfect for someone who:
Enjoys taking initiative and finding creative solutions to challenges.
Has a keen eye for detail and can anticipate the needs of leadership before they arise.
Is looking for a hands-on learning experience in executive leadership, nonprofit management, or organisational strategy.
Wants to make a meaningful impact by supporting a mission-driven organization.
Responsibilities:
Act as a key point of contact and liaison between the CEO and internal/external stakeholders.
Coordinate, prepare, and follow up on meetings, ensuring the CEO is always equipped with relevant information and materials
Draft and edit correspondence, reports, and presentations to maintain a professional and impactful standard.
Undertake research and data analysis to support decision-making and strategic initiatives.
Assist with project management tasks, ensuring deadlines and objectives are met.
Support the planning and coordination of events, campaigns, and advocacy initiatives.
Keep track of key actions, priorities, and goals, ensuring the CEO's time is optimised for maximum impact.
Adapt to the evolving needs of the CEO and the organization, stepping into new challenges with enthusiasm.
What We’re Looking For
Strong organizational and time-management skills
Excellent written and verbal communication
Proficiency in Microsoft Office / Google Suite
Ability to work independently and handle confidential information
Previous experience in executive support or administration (preferred but not required)
Passion for our mission and a commitment to supporting nonprofit work
What You’ll Gain
By joining us as a Volunteer Executive Assistant, you’ll gain more than just experience—you’ll become part of a meaningful mission while developing key professional skills. Here’s what you can expect:
- Valuable Executive-Level Experience – Gain first hand insight into the operations of a CEO and how strategic decisions are made within an organisation.
- Professional Development – Enhance your skills in executive administration, leadership, time management, and communication—great for career advancement.
- Mentorship & Networking – Work closely with an experienced CEO and connect with professionals across different sectors, expanding your career opportunities.
- Resume Booster – Having experience as an Executive Assistant to a CEO is a strong asset for future job opportunities, particularly in business, nonprofit leadership, and administration.
- Flexibility – Enjoy a volunteer role that fits around your schedule. We understand that life is busy, so we offer flexibility in working hours.
- Personal Fulfillment – Contribute to a cause you’re passionate about, knowing that your work is directly helping to drive real change.
This is an exciting opportunity to work closely with a CEO, gain invaluable executive experience, and contribute to a mission-driven organisation. If you’re highly organised, proactive, and eager to make a real impact, we’d love to hear from you!
Join us in driving positive change—apply today by sending your CV and a brief cover letter
We look forward to welcoming you to the team!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPB Brighton and District Local Group needs someone to help plan our programme of talks. We can provide all the help and assistance you need, including a directory of speakers.
The RSPB brings people together – people like you – to protect the things that matter to us all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner is a legal charity committed to alleviating poverty and helping citizens create a fairer and more just society, by providing free, community based legal advice on issues affecting the day-to-day lives of people living in North Wales.
They are seeking a new Treasurer, with suitable accounting and finance experience as well as energy and enthusiasm, to provide board level insight and scrutiny of financial plans, processes and decision making.
The post holder will inspect and authorise fortnightly payments, review and approve the organisations financial statements, and oversee financial plans and budgets and monitor and evaluate progress. Previous governance experience is not required, and a full induction and training will be provided.
The board meets 4-6 times a year, usually remotely in the evening, with one annual in-person away day in North Wales. The total estimated time commitment required for the role is approximately 5 hours per month.
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For more Trustee and Treasurer roles please visit the AfID website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner is a UK based charity supporting a grassroots project in Moshi, Tanzania, that empowers children and young people with the skills and opportunities to prepare them for a future without poverty.
They are seeking a Treasurer to join their expanding UK Board of Trustees to maintain an overview of the organisation’s financial affairs, ensure that its plans are financially viable, and that proper fiscal records, policies and procedures are maintained.
Key responsibilities include overseeing, approving and presenting budgets, accounts and financial statements; ensuring that the financial resources of the organisation meet its present and future needs; and advising on the financial implications of the organisation's strategic plans.
The Board meets quarterly, currently on a Saturday, and the total estimated time commitment required is 4 hours per month.
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For more Trustee & Treasurer roles please visit the AfID website.
Who they are
Citizens Advice Richmond is a local charity that has helped the people of Richmond since 1940. They offer generalist advice on any issue and specialist debt advice. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 300 local advice centres.
The role What will you do?
● Complete an introduction for your role.
● Maintain an awareness of how the local Citizens Advice is operating.
● Read papers for board meetings and attend six board meetings per year.
● Work on specific projects with other trustees or staff within the local Citizens Advice to further the strategic objectives of the local Citizens Advice.
● Provide support and assistance to the Chair and the Chief Officer in carrying out their responsibilities, acting as a ‘critical friend’ and sounding board.
● Take on specific responsibilities delegated by the Chair, e.g., supporting new trustees with their induction.
● Carry out the Chair’s duties in their absence, with the acknowledgment of the board as being capable and suitable to do so.
● Be prepared to take over as Chair in the near future.
● Be open to approaches, where appropriate, from other trustees about the work or judgment of the Chair. The Vice Chair will then discuss any issues arising with the Chair or National Citizens Advice.
● Take an active role in discussions during board meetings and work with other trustees to:
● Set policy and strategy direction, set targets, and evaluate the performance of the local Citizens Advice.
● Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.
● Ensure that the service plans for the recruitment and turnover of staff and volunteers.
● Review their own work and how effectively they operate, including action for improvement.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




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