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Join us as Service Delivery Administrator!
We’re expanding our training offer across AUK and we’re looking for an organised, people-focused Administrator to keep everything running smoothly.If you love making complex logistics feel effortless, this is your role.
We’re looking for someone who can quickly and confidently get to grips with new tools and software—whether that’s Eventbrite, Canva or any other platform that supports our work.
What you’ll bring
Strong administration skills with excellent attention to detail and follow-through.
Confidence using systems and Microsoft 365 (Outlook, Teams, Excel); comfortable learning new systems quickly.
Great communication skills—clear, friendly and professional in writing and conversation.
Ability to juggle multiple priorities and deadlines in a fast-paced environment.
A service mindset: proactive, solutions-focused and calm under pressure.
As all our roles are online and homebased, we’re looking for someone who is confident working virtually, highly organised, digitally fluent and experienced in managing communication, collaboration and workload effectively in a remote environment.
ROLE PROFILE
JOB TITLE:
Service Delivery Administrator
RESPONSIBLE TO:
Service Delivery Manager
HOURS OF WORK:
28 hours per week
LOCATION:
Home based
DURATION:
GRADE/SALARY:
Permanent
Grade 3.1 £24.479
KEY WORKING RELATIONSHIPS
•Service Delivery Manager
•Impact and Data Officer
•Clinical Director
•Path Team
•AUK staff
•Commissioning agencies
•Accounts / Finance team
PURPOSE OF THE ROLE
To assist with the smooth running of the training and therapeutic services delivered by the PATH and wider AUK teams.Supporting the Service Delivery Manager with administration associated with AUK training programme.
MAIN DUTIES AND RESPONSIBILITIES
•Manage inboxes to ensure emails are responded to promptly including forwarded to the relevant persons, filed and tracked where relevant.
•Track training and service delivery contracts.
•Liaise with trainers (external and internal) as to availability, cancellations, invoices etc
•Record attendance and activities on CRM system
•Set-up training on Event-Brite and track, monitor and report activity
•Support the Service Delivery Manager to produce costs and proposals for individually commissioned contracts
•Produce leaflets / promotional materials as required for Path services
•To support the Service Delivery Manager with quality assurance procedures
•Update relevant sections of the website re content / services using website development tools
•To provide admin support at relevant meetings
•Provide general administrative services to the Team as required.
•Provide cover and assistance for training functions as required.
•Work as part of the wider Path Team in continuous improvement initiatives.
•Working as part of the Path Team to ensure GDPR compliance across team processes
•To work to KPI targets as agreed
CRITERIA
Knowledge and Experience
•Experience of working in an administrative role with a track record of delivering an accurate and timely admin service.
•Good working knowledge of Microsoft Office including Excel, Teams, Outlook, Word is essential
•Experience of using Canva and excel spreadsheet proficiency would be highly desirable
•Experience of updating website and booking systems i.e. EventBrite highly desirable
•Excellent interpersonal skills with a focus on service user satisfaction
•Ability to work flexibly, prioritise and manage workload efficiently
Qualifications and Education
•Educated to GSCE level (or equivalent), English and Maths. Essential.
•Qualification in Business Administration or similar. Desirable.
Skills and Abilities
•Can work and act on own initiative
•Able to work flexibly and efficiently from home.
•Excellent verbal and written communication skills.
•Excellent IT skills
•Adherence to our confidentiality policies.
•Adherence to our GDPR policies.
•Ensure that internal policies and procedures are complied with
Accountability
•Accountable for own work in terms of deadlines and accuracy.
•Able to engage professionally with internal and external stakeholders, including referring agencies, families and AUK staff, acting as an ambassador for Path and AUK.
Behaviours
•Demonstrates commitment to equality, diversity at all times.
•Contributes to an open and honest culture.
•Supports, encourages, and motivates colleagues.
•Encourages challenge, creativity and innovation.
•Values transparency and consistency.
•Understands the role of individual and collective accountability.
•Actively contributes to Adoption UK’s mission.
•Has a clear understanding of other colleagues’ roles and responsibilities
•Shares skills and knowledge.
•Promotes Cross Functional team working.
•Offers outstanding service to members.
•Takes pride in Adoption UK and promotes its values in all interactions.
•Identifies and uses the most appropriate form of communication.
•Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
•Treats colleagues and other stakeholders with respect, honesty, fairness and courtesy
•Is responsive to colleagues, third party professionals and service users.
•Takes pride in own development.
•Enthusiastic and committed to achieving high standards and meeting agreed objectives.
•Takes an active interest in recognising professional and personal development needs and priorities within Adoption UK.
This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
About Us
We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.
The Role
We’re looking for a conscientious People & Administration Assistant to play a key role in delivering an exceptional HR service across Global Dialogue.
You’ll support the Head of People and our core team, ensuring our HR systems run smoothly, our data is accurate, and our people processes are well‑coordinated, compassionate, and efficient. This is a fantastic opportunity for someone who thrives on organisation, values fairness and inclusion, and is ready to develop their HR career within an impact‑driven organisation.
The day to day of the role will be broad and varied and you will carry out tasks such as maintaining accurate employee records, posting vacancies and coordinating interviews in support of recruitment, keeping track of the employee lifecycle and providing broad team and administrative support. As part of this exciting role, you will also get the chance to observe and contribute to business partnering and wider employee relations tasks.
About You
The right candidate will hold CIPD Level 3 or possess a willingness to work towards it (Global Dialogue could support that study), and hold strong professionalism, discretion, and care when handling confidential information. Experience working with an HR system is essential; it would be advantageous if it were BreatheHR or Remote). You will also be confident with Microsoft 365, spreadsheets, and thrive in delivering excellent attention to detail and accuracy in your work.
The role would suit candidates who are comfortable working in a fast-paced organisation, and who hold some awareness of the pressures the HR team may face, given the organisation's vital work in a national and international human rights setting.
How to Apply
We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.
Our Commitment to Equity, Diversity and Inclusion
We are committed to the employment and career development of people with disabilities. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require anything if you are invited to interview. If you need this information in another format or if there are additional options you’d like to request, please contact Tristan at Doing Good Recruitment.
We are dedicated to building a diverse and inclusive workplace that reflects the communities we serve. To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment's application page.
Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity.
The client requests no contact from agencies or media sales.
Job Title: Assistant Director of Philanthropy & Strategic Partnership
Reporting To: Deputy CEO/Director of Fundraising and Communications
Manages: Head of Trusts and Foundations, Head of Corporate Partnerships
Contract: Permanent
Hours: Full time (36 hours per week, flexible)
Salary band: £58,000 - £66,000 per annum
N.B. To ensure fairness and consistency across Home-Start UK, new colleagues usually join at the first point of the pay band for their role. This helps us maintain a clear and equitable approach to pay for everyone joining our team.
Location: Remote – with regular travel to meetings with donors, for events and to our central office in Leicester for collaborative meetings and team activities.
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
This is an important moment for us and for the families we support. Parents of babies and young children are facing huge pressures, and strong, values-driven partnerships matter more than ever. We’re looking for a senior leader who can help us meet this moment with confidence and ambition.
As Assistant Director of Philanthropy & Strategic Partnerships, you will help shape the future of our national work and support our federation of 170+ local Home-Starts working in communities across the UK. You will lead a talented team, build long-lasting relationships, and help make sure Home-Start has the funding, partnerships, and influence it needs to give every child the best possible start in life. This role will suit someone who is motivated by purpose, who values people and relationships, and who is comfortable working across a large and varied network.
We are looking for someone with a strong track record, someone who has already delivered high-value fundraising and partnerships at a senior level and is ready to take on a role with significant national influence. With responsibility for an annual income portfolio of circa £4 Million – with strong potential to grow this over the next 3-5 years to between £6Million-£8Million plus, you will work with a supportive Leadership Team and Board, who have already engaged external philanthropy expertise to develop a strategy and roadmap that you can build on. You’ll need to be confident working with high-value supporters: able to build trust, communicate clearly, and nurture long-term relationships with people who want to invest in families and early years support. You’ll bring the skills and confidence to grow a portfolio that is already strong and take it further, along with the ability to work well with others in a fast-moving environment.
You will be joining a warm, collaborative organisation that believes in the power of community, the strength of families, and the importance of early help. If you feel excited by the chance to make a national difference, to build partnerships based on trust and shared purpose, and to help shape the next chapter of Home-Start’s impact, we would be delighted to hear from you.
The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.
Benefits of working for Home-Start
If it sounds like your type of challenge, we would be delighted to hear from you.
The closing date for applications is Friday 27th March at 4pm.
As part of our recruitment process, shortlisted candidates will be invited to participate in a full-day assessment centre at our Leicester office on Tuesday 14th April.
The assessment centre will include a mix of individual and group activities designed to understand your strategic thinking, relational approach, and leadership style.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote (UK only) or Hybrid (Brighton/Sussex)
Salary: £35,787 (pro rata), 4 days £28,629.60 (actual) plus statutory pension contributions
Hours: Part-time, 30 hours a week
Contract: 12 month contract, with the intention to renew if the role makes a positive impact
Start: As soon as possible
Who we are:
Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.
About the role:
We are seeking a highly organised and driven Project and Operations Manager to help streamline processes, deliver key initiatives, and support our continued growth in our Training team. In this role, you will bring together complex communications, requests, and ideas, translating them into clear plans, structured workflows, and effective processes that ensure the successful delivery of multiple projects. You will combine strong planning and organisational expertise with a practical, hands-on approach to implementation. Comfortable managing competing priorities, you will remain flexible and adaptable, responding effectively to unforeseen challenges while keeping projects on track.
Your excellent communication skills will set you apart. You will be an active listener who can clearly convey ideas, build alignment, and confidently influence colleagues, stakeholders, and external partners. With a strong business mindset and a passion for operational excellence, you will play a key role in ensuring both projects and day-to-day operations run smoothly.
This is a highly rewarding role with significant real-world impact. Candidates should demonstrate resilience, as the role involves remote working, engaging with complex subject matter, operating in a fast-paced environment, and managing multiple priorities. You will also be responsible for overseeing the simultaneous delivery of multiple training courses, requiring flexibility, strong organisation, and the ability to multitask effectively. You will be working in close collaboration and guided by the Training Manager and senior leadership staff.
Your welfare is the utmost priority; before applying, please consider carefully whether the demands and requirements of the role and subject matter could impact your wellbeing.
Main Duties and Responsibilities:
Lead the project management of all training programmes and services, ensuring effective planning, coordination, delivery, evaluation, and reporting
Provide day-to-day coordination and effective leadership, including clear direction and support to the training team (currently three reports)
Oversee all aspects of contract delivery, including project planning, timelines, budget management, communications, and reporting to clients, partners and internal teams
Manage and maintain updates of a training calendar identifying activity, allocating trainers to training courses to ensure quality delivery of courses
Working with managers and team in Training, oversee the Assistant Trainers (freelance trainers) communications, allocations, contracts, feedback and allocation of work
Build, develop, and maintain strong relationships with external partners and clients, ensuring all interactions reflect the strategic direction and protect the reputation of the charity
Work collaboratively with internal and external stakeholders, using strong negotiation and influencing skills to ensure projects are delivered on time, within budget, and to a high standard
Monitor and report on project progress and performance, ensuring the efficient and effective delivery of all training activities and identifying and raising risks or issues early
Working with managers in Finance and Training, set realistic targets, manage budgets, cross-checking invoices, and capacity, and track project performance against agreed KPIs
Support quality assurance across training programmes, including accreditation requirements, reviewing and proofreading materials, adherence to brand, copyright and maintaining high standards of training materials
Working with managers in Marketing and Training. oversee and provide reports on training evaluation data and feedback to identify trends, risks, and opportunities for improvement
Working collaboratively with the Marketing team to ensure a consistent flow of content to promote the courses, such as upcoming training, feedback quotes and data, website updates, training videos and raising courses that align with campaigns
Working with managers in Communications, implement improvements to systems, processes, and workflows to enhance operational efficiency and the client experience from initial enquiry through to evaluation
Support the growth of the organisation’s training offer by identifying and assessing opportunities for new partnerships, services, and income generation
Maintain oversight of the effective and consistent use of operational systems and platforms across the team (such as Salesforce, Eventbrite, SurveyMonkey, Monday), recommending improvements where appropriate
Working across the training team, ensure activities comply with relevant policies and regulations, including health and safety, safeguarding, suicide prevention, and ethical standards
Undertake additional duties as required to improve the function of the Training team, as directed by your line manager.
To succeed and thrive in this role, you will be:
Confident, adaptable, and highly organised, with exceptional attention to detail
Eager to learn and develop, welcoming guidance and feedback from senior managers to continually improve
Hands-on and comfortable engaging with operational detail, while maintaining a strategic mindset
Proactive and solutions-focused, able to suggest improvements and independently resolve challenges when needed
Able to prioritise your own workload and that of your team
Reliable in meeting deadlines and maintaining consistently high standards of work
Skilled at communicating tasks clearly to project teams effectively and efficiently, with the ability to adapt communication styles to suit a range of audiences
Comfortable working in a fast-paced training delivery environment, able to prioritise effectively and manage multiple responsibilities
Ability to work independently and collaboratively adapting to rapidly changing needs and working flexibly across multiple projects
Self-motivated and capable of working independently and remotely, while also contributing positively as part of a team
Willing to act as a brand ambassador and consider and raise any risks to the charity’s reputation and profile within Training activity
Represent Grassroots Suicide Prevention on external groups and promote our services and expertise
Willingness to travel occasionally if required
Passionate about your part in delivering high-quality online and in-person training courses that help save lives.
Essential Skills and Experience:
A recognised project management qualification or equivalent practical experience
Proven experience managing multiple projects simultaneously, delivering them from initiation through to completion across cross-functional teams
Strong ability to analyse quantitative and qualitative data, identify risks, and recognise emerging trends to inform decision-making
Experience writing high-quality reports for clients, clearly demonstrating project progress, outcomes, and impact
Demonstrated ability to lead, manage, and motivate teams, fostering collaboration and high performance
Highly self-motivated and resilient, with the ability to work effectively in a remote or distributed environment
Evidence of developing and improving processes and procedures to increase organisational efficiency and effectiveness
Advanced working knowledge of Microsoft Office, Microsoft Teams, Zoom, CRM systems, and email marketing platforms
Proven experience building and maintaining strong relationships with colleagues, clients, and key stakeholders
Strong negotiation, influencing, and diplomacy skills, with a track record of achieving positive outcomes, including growing client engagement
Experience representing and communicating with senior stakeholders and decision-makers internally and externally
Experience in operational, financial, and business planning, including budget management and monitoring
Understanding of accessible communications, brand consistency, key messaging, and reputation management
Commitment to safeguarding, confidentiality, and ethical practice.
Desirable Skills and Experience:
Project management experience within teaching and learning environments, including e-learning development or delivery
Understanding of quality assurance processes, including reviewing and maintaining training or educational materials
Experience using AI tools responsibly and effectively, with awareness of both the opportunities and potential risks
Experience working in the non-profit or charitable sector
Experience collaborating with a diverse range of clients, such as non-profit organisations, county councils, corporate organisations, and the Civil Service
Knowledge or experience in health and social care, mental health, or suicide prevention
Experience with design principles and accessibility in communications, ensuring materials are inclusive and user-friendly
Familiarity with platforms such as Eventbrite, Salesforce, SurveyMonkey, Mailchimp
Awareness of marketing and promoting training courses
Experience conducting competitor research and analysing data to inform improvements and decision-making.
Why Grassroots Suicide Prevention:
GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
Hybrid/Flexible working – we offer our team a split of home and office working, or fully remote working in some roles
Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
Learning and development opportunities
A creative, friendly and collaborative culture.
Please note that we are looking for a start as soon as possible, so the selection process begins immediately and will close when we fill the post with the right person.
GSP is in a period of transition and development, and the post holder should be aware that their Job Description and line management may evolve to meet the future needs of the charity.
We empower people to help save lives from suicide through connecting, educating, and campaigning nationally.


