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Page 2 of 17
London, Greater London (Hybrid)
£22,326.6 - £24,910 per year
Part-time
Permanent
Job description

Summary of job:

To provide professional management, supervision and operational oversight for intermediary services, supporting a team of PAYE and sessional Intermediaries and Researchers. The role includes service development, quality assurance, safeguarding oversight and contributing to the strategic growth and external representation of PAC-UK’s services for adopted people, birth families and their descendants.

Key tasks and responsibilities:

1. Management and Supervision

  • Provide individual and group supervision to Intermediaries and Researchers, ensuring compliance with adoption legislation, policy and best practice.
  • Offer case consultation and guidance, including complex and high-risk cases.
  • Lead team meetings and staff development activities.
  • Support team members in managing safeguarding concerns and ensure adherence to organisational safeguarding policies.

2. Service Delivery and Operations

  • Oversee referrals, allocations and case progression and case closure, making informed decisions on applications and case direction.
  • Maintain oversight of active cases, ensuring appropriate risk management and quality of service delivery.
  • Monitor and review case records and undertake direct casework where required.
  • Coordinate and chair meetings as needed.
  • Oversee the delivery and day-to-day operation of FamilyConnect advice line services.

 3. Service Development and Quality Assurance

  • Contribute proactively to the development of intermediary services, incorporating emerging theory, research and policy changes.
  • Lead or support service evaluation, ensuring accurate collection and analysis of data.
  • Undertake audits and contribute to continuous improvement processes across services.
  • Ensure practice resources are current, relevant and aligned with service models.

4. Stakeholder Engagement and Representation

  • Liaise with internal managers, external professionals and referrers regarding cases and service delivery.
  • Represent PAC-UK at external meetings, including commissioner meetings and contribute to reporting requirements.
  • Work collaboratively with other staff across PAC-UK and the wider organisation.

5. Staffing and Development

  • Support recruitment, induction and ongoing development of staff and sessional workers.
  • Deliver or facilitate training for parents and professionals.
  • Quality assure and support team members delivering training.

6. Marketing and Service Promotion

  • Take a proactive role in promoting the service, including contributing to marketing and online content where appropriate.

7. General Responsibilities

  • Attend supervision with line manager and relevant internal meetings.
  • Participate in training and continuous professional development.
  • Undertake any other duties appropriate to the role.
Application resources
Organisation
PAC-UK Part of Family Action View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 29 May 2026
Closing date: 19 June 2026 at 11:01
Job ref: 1802
Tags: Advice / Information