Prison volunteer roles in south east london, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.
Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.
What you will do as a prison volunteer:
- Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
- Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
- Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
- Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
- Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.
Who we are looking for:
- Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
- Ideally some teaching experience or experience working with socially-excluded groups.
- Someone with a non-judgemental attitude and commitment to rehabilitation.
- Someone who is an excellent team worker.
- Someone who is good at observing personal boundaries.
Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.
You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.
Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers.
At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trailblazers’ mission is to reduce re-offending and inspire new futures and the charity has been providing mentoring services to people in prison since 1998. We provide support to men between the ages of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their community for up to 12 months.
In London, services are delivered at HMP Brixton and HMPYOI Isis. We are looking for volunteer mentors who can spare half a day per week to support young men to change their life by acting as an inspirational role model and helping with goal setting. Mentoring sessions usually last 1 hour per week; allowing enough time for travel and liaising with Trailblazers staff will take about half a day.
Your support will help a young man to reconnect with his own community, friends and loved ones, go into education, training and employment, and to give a person a sense of hope for the future. As a charity we are reliant on volunteers; with your help we can continue to support people in prison to make and change to their lives, their family and wider society. We welcome all skill sets within Trailblazers as we work with a diverse group of men, all we ask if you have a genuine passion for social change and that you can commit to at least 1 young man for up to 12 months, so they have a consistent person in their life - something that some of our mentees have never had. The national average re-offending rate for a person leaving prison is up to 55%, the rate for those who have a Trailblazers mentor is lowered to 9%.
We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, underrepresented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men.Out of pocket expenses are covered as well as training to equip you for your role. More information and the application form can be found on the website.
Role activities:
• To provide a positive role model for people in prison and in their own community, to be empathic and to have a desire and commitment to support people to fulfil their potential.
• To attend and participate fully in the initial and ongoing mentor training.
• To attend group support/supervision meetings and review performance within mentoring relationships.
• To complete mentoring session notes relevant to the mentoring service for monitoring purposes.
• To take part in introductory meetings with mentees and set ground rules and boundaries.
• To report safeguarding concerns immediately.
• To follow relevant policies and procedures.
• To perform your role in line with the aims of the organisation.
• To meet with and actively develop a supportive relationship with mentees.
• Be prepared to travel and undertake visits for mentoring sessions.
• To make the necessary practical arrangements to meet the mentee on a weekly or fortnightly basis.
• Assist the mentee to celebrate their achievements.
• Support the mentee to meet identified goals.
• Develop an understanding of the role, responsibilities and boundaries of a volunteer mentor.
• Be committed to the project for a minimum of 12 months.
• Regular communication with Trailblazers staff in support of your mentee.
Skills/behaviours/knowledge required:
• Knowledge of the criminal justice system and challenges faced by mentees (Desirable) full training will be given.
• Awareness of own professional boundaries and the ability to report any concerns within the mentoring relationship that could be pertinent to risk to the mentee, or to others.
• To be an advocate for a mentee and to actively seek opportunities for mentees for resettlement back into their own community in conjunction with Trailblazers staff.
• To be non-judgmental, focus on the person rather than the offense.
• Professional but relatable with strong communication skills.
• Awareness of adversity and how to overcome barriers to build a supportive network around the mentee.
• Basic IT skills.
• Be able to take advice and guidance from Trailblazers staff.
Criteria:
• Over 21.
• We encourage applications from those with lived experience of the Criminal Justice System but you must be off licence for a minimum of 12 months, and not in crisis yourself.
• You cannot apply to a project if you have been a resident in the same prison yourself.
• A good level of fitness to able to move around a prison at fast past that does include stairs
• Due to security checks at the prison you must be a British citizen.
• Not committed an offense where you are barred from working with vulnerable adults or children.
• Live within a 30-mile radius from the prison at which you would like to volunteer.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MUSLIM VOLUNTEER MENTOR
Can you offer your support to a young person via mentoring?
FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:
FCCT offer support under the seven pathways to reducing reoffending including signposting to relevant organisations:
- Accommodation
- Education, Training and Employment (ETE)
- Health
- Drug and Alcohol Misuse
- Finance, Benefits and Debts
- Children & Families
- Attitudes, Thinking and Behaviour.
Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.
Scope of Volunteer Main Role and Duties (not exhaustive):
Mentoring Arm:
- Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Muslim faith).
- Hand out and (where needed) help complete ‘Survey Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
- Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
- Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
- Identify relevant Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
- Collect testimonials from the young people in relation to the support FCCT have offered them.
- Mentoring of young people
- Make or facilitate family contacts for resettlement purposes, in relation to the young people.
We are looking for individuals who demonstrate the following attributes:
- Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
- Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
- Resilience: Demonstrates patience and understanding in the face of challenges.
- Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
- Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
- Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.
Training and Support
We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run. Volunteer expenses will be paid.
Time Required
FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trailblazers’ mission is to reduce re-offending and inspire new futures. Your support will help a young man to reconnect with his community, friends and loved ones, go into education, training and employment, and give a person a sense of hope for the future.
Trailblazers has been providing mentoring services to people in prison since 1998 with ultimate aim to reduce re-offending. We provide support to men between the age of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their own community for up to 12 months. The Education, Training & Employment (ETE) team supports our mentees in custody to break down barriers to employability. Post-release, this continues by supporting mentees to gain meaningful and career changing roles in sector specific industries such as Construction, Engineering, Catering & Hospitality or the Self-Employment route.
The ETE team are looking to build a team of volunteers to work with mentees in the community and to shape the existing ETE service in the Thames Valley area. We are looking for volunteer mentors who can commit for up to 12 months and give a few hours a week to support men to change their life by being inspirational role models, helping with goal setting and supporting their mentee to access ETE opportunities and ultimately gain meaningful employment. Mentoring sessions will be 1:1, take place weekly and can be done remotely by telephone or online. These sessions will last approximately one hour, but some time should also be given to liaising with Trailblazers staff and researching relevant opportunities.
Induction training is provided, out of pocket expenses covered, a mobile phone is provided to protect your identity, a Trailblazers T-shirt and lanyard are provided, DBS costs are covered, as well as regular reflective practice sessions to support you within your role.
We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, under represented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men.
Trailblazers are looking for Volunteer Mentors who are:
- Empathetic with a positive outlook and manner.
- Able to help others without judgement or discrimination.
- Excellent communicators with a sense of humour.
- Well organised, can prioritise and multi-task.
- Reliable and able to commit to the role for up to 12 months providing weekly ETE sessions remotely either by telephone or via Zoom / MS Team digital platforms.
- Have skills and experience in supporting those who are disadvantaged into education, training and employment (ETE).
- Able to work independently with the ability to prioritise and manage your own workload with minimal supervision taking a flexible and creative approach to the demands of the post.
- Able to demonstrate sensitivity to other cultures, working with people from other backgrounds and demonstrate a commitment to equal opportunities.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Good Vibrations is a national arts organisation that changes lives through music. We work with some of the most vulnerable and hard to reach people in the UK, including in prisons, secure hospitals, and in the community. We are best known for using the Indonesian gamelan, a magnificent set of bronze gongs, xylophones and drums. We use communal music-making to support vulnerable people in challenging circumstances to develop transferable life and work skills and to forge fulfilling, constructive lives.
We have an outstanding track record, with the impact of our work evidenced through nine independent pieces of academic research, including by Cambridge University and the University of London.
We are a Registered UK Learning Provider and OCNL Qualification Centre and hold National High Secure Prison Effective Intervention Status.
We are looking for new people to join our Board of Trustees as two members are reaching the end of their tenure. This is a very rewarding voluntary position with an ambitious charity.
We are looking for people with experience of one (or more) of the following areas:
- Lived experience of challenging circumstances / complex needs
- The arts / music in particular
- Fundraising
- Law
- The Criminal Justice System
- Business development
- Financial management
- Strategy
In particular we are looking for a treasurer to help provide strategic financial oversight, ensuring the charity’s financial stability and compliance with regulatory requirements. As a trustee, the Treasurer will work closely with the Board, CEO, Head of Delivery, and any finance-related professional advisors to support decision-making and financial planning.
This is a voluntary governance role for which your travel expenses would be covered. Trustees are asked to commit to attending 4 meetings (in the evenings) and 1 strategic development day a year. They are also asked for help by sharing their skills on developmental projects. We are particularly interested in people who have experienced the issues participants of our courses have experienced.
To see who is already on our Board, visit Our Board of Trustees on our website's about us section.
We are looking for enthusiastic individuals to expand our existing Trustee Board, to bring their experience and fresh, innovative and realistic ideas to the charity.
To apply click below and please include a CV and cover letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
We are seeking to recruit a Vice Chair and four Trustees to join us to help us achieve our ambitious goals for a fairer and more effective criminal justice system.
The Criminal Justice Alliance (CJA) is a network of 200+ organisations and academics working towards a fair and effective criminal justice system. Working with our members, the CJA brings together a broad and diverse range of expertise across the sector, championing and elevating the voices of those directly impacted by the criminal justice system.
We are in an exciting time of growth and development as we continue our ambitious and much-needed work, focusing on systemic change, constructive criminal justice journalism, race equity and lived experience leadership.
The CJA is committed to achieving greater diversity in its trustees and staff, particularly as there are issues affecting individuals from non-majority backgrounds across the criminal justice system. We actively encourage applications from minority ethnic communities and people with protected characteristics. We also welcome applications from younger people and from first-time trustees.
This is a voluntary role without remuneration. However, travel expenses as well as other reasonable and necessary costs incurred (including childcare), as part of official Trustee business, will be reimbursed. We will also provide suitable training and mentorship for first-time Trustees.
For more information about the role, please see CJA Trustee Appointment Brief.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
East Herts Family Support Service are looking for Volunteers across a variety of roles and locations to support the service lead by One YMCA.
Some of the sessions that require support include:
Stay & Play
Providing a fun session for children aged 0-5 years with a range of activities and resources for children to explore. We will provide a specific area for babies with staff on hand to offer support and advice. Families can come along with their children to have fun and socialise with other parents and carers.
Gilston Village Hall, GILSTON, Wednesdays, 10 - 11.30 am
Beane valley family centre (0 to 18 months), HERTFORD, Thursdays, 12.45 - 3.15pm
Selections Family center, HERTFORD, Fridays, 9.30 - 12.00pm
Southern Maltings,WARE, Thursdays, 9.30 - 11.30pm
High Trees Family Centre, TURNFORD, Fridays, 1.15pm - 3.45
Active Rhyme Time, High Trees Family Centre, TURNFORD, Mondays, 9.30 - 11.15
Creswick Family Centre, WELWYN GARDEN CITY, Wednesday, 9.30am - 12.00pm
Silver Birches Family Centre, WARE, Tuesdays, 9.30am - 11.15am
Greenfield FC – Waltham Cross, Tuesdays, 9.15am - 11.45am
Rosedale Community Church, Cheshunt, Mondays, 12.30 - 3.30pm
Woolmer Green Village Hall, KNEBWORTH,Tuesday, 9.30am - 12.000am
Howe Dell Community Hall, Hatfield, Wednesdays, 9.30am -12.00am
Breaks Manor Community Centre, Hatfield, Mondays, 9.30am - 12.00
Main Tasks could include:
To support the vision of the Family Centre supporting the Early Start Team in their work with parents, carer's, families and Children (under 11years)
- To ensure all families
- feel welcome comfortable and valued.
- To support the engagement of parents in their children’s development and learning.
- Setting up/tidying away
- activities.
- Engage & play with the children.
- Lead on specific activities as required.
- Includes both indoor and outdoor activities
- Encourage and support families to register with the service
Skills, Experience and Qualities needed:
- Aged 18 or over.
- Willing to undergo an enhanced DBS check.
- You need to have a friendly approach.
- Excellent communication skills
- Maintain confidentiality at all times
- The ability to work well in a team and unsupervised.
Support Offered:
- Training provided prior to starting role.
- Full induction into the service
- Ongoing support and supervision throughout role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Detailed description
Baby Group
An opportunity to meet other families with young babies in a supportive, stimulating and friendly environment. During the session you can play, discover more about their development and support your wellbeing. ** The activities and content of the sessions are planned for children 0 - pre-walkers **
Baby Group
Silver Birches Family Centre, HERTFORD, Fridays, 9.30am - 12.00 pm
Selections Family Centre, HERTFORD Mondays, 9.30am - 12.00 pm
Creswick FC - WGC, Fridays, 9.30am - 12.00
De Havilland FC - Hatfield, Thursdays, 9.30am - 12
High Trees FC – Turnford, Mondays, 1.00pm - 3.30 pm
The Ark FC – Hoddesdon, Tuesdays, 12.30am - 3.00pm
Buttercups Family Centre, Bishop's Stortford, Mondays, 12.30pm - 2.30 pm
Main Tasks could include:
To support the vision of the Family Centre supporting the Early Start Team in their work with parents, carer's, families and Children (under 11years)
- To ensure all families feel welcome comfortable and valued.
- To support the engagement of parents in their babies development and learning.
- Setting up/tidying away activities.
- Engage & play with the children.
- Lead on specific activities as required.
- Includes both indoor and outdoor activities
- Encourage and support families to register with the service
Skills, Experience and Qualities needed:
- Aged 18 or over.
- Willing to undergo an enhanced DBS check.
- Commitment to online and face-to-face training.
- You need to have a friendly approach.
- Excellent communication skills
- Maintain confidentiality at all times
- The ability to work well in a team and unsupervised.
Support Offered:
Training provided prior to starting role.
Full induction into the service
Ongoing support and supervision throughout role.
The client requests no contact from agencies or media sales.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.
Tasks and Responsibilities
If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.
Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.
As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week.
Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.
As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.
Selection Criteria
A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:
-
Understand the difference between being friendly and being a friend
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Be aware of your own mental health and wellbeing
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Be open-minded
-
Be supportive
-
Be reliable
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Be discreet and able to respect confidentiality at all times
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Be accepting and non-judgemental
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Be passionate about contributing some of your time to a cause such as Shout
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Adopt a growth mindset, and be willing to accept feedback
Requirements
- You must live in the United Kingdom or New Zealand while volunteering.
- You must be over 18 years of age.
- You will need a reliable internet connection and a private place to take your shift.
- All of your volunteering must be done using a laptop or desktop computer and Google Chrome.
It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health.
Before you apply, please consider whether either of the following applies to you:
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Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.
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Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?
Benefits to Volunteers
The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.
Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.
Application Process
You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.
You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you.
We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send.
Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way.
This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.
We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents.
Please allow up to a month for us to review your application and return a decision.
If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
The client requests no contact from agencies or media sales.