Grade E - £27,029 (London) per annum

Permanent 

London office Based

Closing Date Sunday 9th February 2020 - 11.59pm

*Proposed Interview date 19th February 2020 in London

About us….
We are the independent champion for people who use health and social care services. We aim to help improve the quality of services by letting the government and those running services know what people want from care.

We also support a network of 150 local Healthwatch services to reach out to every section of the community and encourage more people to speak up.

Together, our work is resulting in big and small changes that are helping to make care better.

Let us tell you a little bit about the role....
You’ll be helping put in place new business support systems and processes to support our new national programmes, such as volunteering and home-based team of regional managers. You’ll provide administrative support to make sure our National Conference and other events run smoothly and participants have a good experience. You’ll have a varied workload and work with different people, including suppliers, staff and volunteers.

What we're looking for from you....
We want someone who can get to grips with a problem, find a solution and has a can-do attitude. You’ll be well organised with attention to detail, able to manage competing priorities and be comfortable with getting the best out of systems, including digital and databases. You’ll be a sound communicator and team player who is customer focused.

You will be comfortable being remotely managed and part of a remote team whilst working in a busy office and able to act on your own initiative.

Whilst supporting the Healthwatch Network Development team this role will also be pivotal in  working across Healthwatch England and with 150 Healthwatch so an applicant with the ability to work collaboratively is required.

Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

Waverley Abbey College provides part-time undergraduate and postgraduate programmes in Counselling and Spiritual Formation, as well as vocational courses that provide access to our Higher Education provision.

As one of our Programme Administrators, you will be a key player within the Waverley Abbey College team, helping us deliver high-quality higher education programmes, courses and conferences.

Working as part of a busy team, you will be involved in all aspects of programme administration, including liaising with and supporting students and tutors, maintaining student records and co-ordinating teaching sessions. You will also assist with the planning and administration of the Academic Calendar, keep the content of the Course Handbooks updated, co-ordinate our Graduation ceremonies and the Alumni programme, and assist the marketing team in promoting the College.

To be successful in this vital role, we require you to have experience in the use of databases and spreadsheets, to work accurately (with figures and text), and to possess strong communication skills. Knowledge of Student Records systems and an understanding of higher education administration would be really useful.

Waverley Abbey College is part of CWR, a Christian Charity, and you therefore need to be supportive of and in sympathy with our aims and ethos.

The focus of the job is to provide administrative support to the Schools Programmes team in EDT’s Midlands region, which consists of approximately 6 people based in either Nottingham or Birmingham

REPORTS TO: UK Head of Experience Days and School Programmes Midlands

LOCATION:  Nottingham

HOURS:  Part Time – 22.5 hours a week

SALARY BAND: £10,000 Part Time

DUTIES AND RESPONSIBILITIES

As an overview, the Schools Programmes team organises interactions between young people and employers designed to promote careers that use the STEM subjects (science, technology, engineering and maths). These interactions can last anything from a day to several months. Our programmes often start or end with launch or celebration events held in schools, universities or companies.

This job is varied and involves contact with people within EDT and also externally, particularly in the schools and companies we work with. Some examples of the type of work involved are:

• Helping to organise events in a range of different venues, ranging in size from a few people attending to major events involving hundreds of people
• Responding to enquiries via telephone, email or face to face
• Producing documentation, information packs, certificates etc. for major events
• Ensuring our CRM database is maintained and used fully
• Helping with the general running of the office e.g. mail, stationery, general upkeep

PERSON REQUIREMENTS

These are the main requirements for this role, which candidates must have:

• Can work confidently with a range of people e.g. students, teachers, employers and EDT colleagues to build effective relationships
• Can produce clear and concise written communications e.g. emails, reports, brochures
• Must have excellent attention to detail
• Experience of working on computerised record systems and be familiar with Microsoft Office
• Able to plan their own work effectively, to meet deadlines and targets without close day to day supervision
• Comfortable working in a team, with members based in different locations in the region
• Must have a flexible approach to work and be able to respond quickly to changing priorities
• Must be able to identify problems and suggest ways to improve the way we work

In addition, having an appreciation of the current issues facing employers and schools would be an advantage.

Special conditions:

The successful candidate will be required to fulfil an enhanced DBS check, hold a current driving licence and have access to their own transport.

The post holder will be required to attend meetings and to travel off-site occasionally, possibly involving over-night stays, and may be required to work very occasional weekends.

Position Title: Programme Officer/ Senior Programme Officer – Women’s Rights, Sigrid Rausing Trust

Purpose of the role

To co-manage the Trust’s thematic programme on Women’s Rights, and to advise the trustees of the Sigrid Rausing Trust on their grantmaking.

Relationships and reporting lines

The Programme Officer/ Senior Programme Officer reports to a member of the Senior Management Team. Key relationships include interaction with trustees as well as closely working with the Programme Officer for Women’s Rights, collaboration with the Trust’s other programme officers and administrative staff.

Each programme officer has a particular responsibility for one of the Trust’s programmes (shared in the case of the largest programmes), but can be called on to assess applications and manage grantees across all programmes.

Main duties and responsibilities

• Co-manage and develop the strategic direction of the Women’s Rights programme;
• Identify potential grant applicants by researching organisations in the field, networking and attending events related to human rights;
• Provide expertise on women’s rights internally within the programme team;
• Review submitted applications, interview potential grantees, prepare analytical reports and develop grant-making recommendations to the Board of Trustees;
• Review reports submitted by grantees, evaluate and report on the impact of grants and sign off on grants;
• Manage the distribution of applicants to the programme to ensure an appropriate balance across the monthly grant-making meetings;
• Maintain relationships and regular communication with grantees, including site visits and attendance at grantee events;
• Keep informed of developments in programme area;
• Develop relationships with other donors and stakeholders in the field; and
• Represent the organisation externally at national and international conferences.

Other Duties:

• Carrying out similar duties for other programme areas as needed; 
• Conducting research into particular thematic or funding related issues relevant for the Trust as needed.
• Such other duties as the Trust may reasonably require.

QUALIFICATIONS AND BACKGROUND:

Education:

• Master’s degree or equivalent experience in women’s rights and/or international human rights.

Essential Experience:

• At least seven to ten years’ relevant experience in human rights, ideally women’s rights.
• Experience of working in different national and regional contexts particularly the Trust’s priority regions of the Former Soviet Union, Central and Eastern Europe, the Balkans or the Middle East, North Africa, East Africa and Southern Africa.
• Knowledge of working with international and regional human rights mechanisms as they pertain to women’s rights.
• Experience of developing and managing relationships with civil society and preferably with women’s rights organisations.
• Demonstrable interest in women’s rights and a commitment to supporting movements for women’s rights.
• Prior experience of working in the NGO, legal or donor sector ideally in women’s rights

Key Competences and Skills:

• Adaptability and flexibility;
• Organised, with an ability to prioritise and manage competing demands;
• Good judgment, demonstrating objectivity and self-awareness;
• Excellent written and oral communication skills;
• Ability to think strategically about opportunities for grantmaking in women’s rights;
• Excellent research and analytical skills;
• Attention to detail;
• A strong understanding of good grantmaking practice, including due diligence, effective grants management, legal compliance and monitoring and evaluation.
• Ability to meet deadlines and manage multiple tasks;
• Collaborative, with good interpersonal skills;
• Takes initiative but knows when to seek advice and guidance;
• Integrity, humility and a sense of humour.

SRT is only able to consider applications from candidates who already have the right to live and work in the United Kingdom. The post will be based in London and will require travel up to a minimum of six weeks a year in the UK and internationally.

We are seeking a new Programmes Assistant to join our committed team and help us achieve our goals of improving support for our clients and volunteers and building strong relationships with referrers and other partners in the borough of Hounslow. The Programmes Assistant will support the Programmes and Operations Manager, Coordinators and volunteers to deliver our services, including home-based ESOL support and classes in small group settings.

We are looking for someone with experience of and commitment to working in a multi-cultural environment with a vulnerable client group. They will also have experience of volunteer support, and be competent in data entry and administration. The person we are looking for will be able to work flexibly and on their own initiative, but also have strong communication and team-working skills.

Learn English at Home (LEAH) has been working for 36 years with ethnic minority adults, including refugees, asylum seekers, and migrants, to help them overcome their isolation through the teaching of English.  We support clients throughout Kingston and Richmond, and we have recently started delivering services in Hounslow.  Through language support and signposting to local statutory and voluntary services, we empower people to become active in their communities.  We aim to provide a steppingstone to employment, volunteering, other educational opportunities, and other forms of community involvement.  Teaching is delivered by our enthusiastic volunteers, to whom we provide full training and support.

When referred to us by our network of partners in the NHS and voluntary sector, our clients often find it difficult to speak to their GP or their child’s teacher.  They are generally unable to attend formal English classes because of their caring responsibilities, health, poor levels of confidence, or illiteracy in their first language.

Through our volunteers, we provide the following services to adults in Kingston, Richmond and Hounslow at no cost to the client:

• One to one English as a Second or Other Language (ESOL) tuition in the client’s home.
• A range of small-group classes in community settings each focused on a specific learning need of the group (e.g. literacy, communication with the school).  These groups all have crèche facilities.
• Trips and social activities in the surrounding areas, e.g. heritage tours of Kingston, trips to Kew Gardens.
• Information about local statutory and voluntary services is embedded into all our teaching.

Our services offer clients a means to overcome isolation and improve their chances in life through improved English language skills, increased confidence and self-belief, and greater knowledge of local services and community life.

ADMINISTRATOR, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, TEMPORARY, MATERNITY COVER 12 MONTHS, FWRK03 £16,296 - £17,811 (PRO-RATED RATE OF PAY: £9,910 – £10,831), 22.5HPW (JOB SHARE – WORKING MONDAY, TUESDAY AND WEDNESDAY)

We are looking to recruit an Administrator to contribute to the running of Framework’s Housing Management service. All Framework housing is supported and tenants receive frequent support from relevant internal and external services. 

The service carries out the housing management functions for all properties and tenants.  These functions are rent collection and maximisation, lettings, dealing with anti-social behaviour, repairs and maintenance and providing advice and assistance through signposting to relevant services.  The role of the Administrator is to assist a team of Housing Officers in their role.

We are looking for someone who:

• Can produce high quality written work

• Has Excellent IT skills

• Is conscientious and accurate with paperwork

• Can organise their own work

• Is a good communicator

• Has some understanding of housing Management and the landlord/tenant relationship; or a willingness to learn

Previous Applicants need not apply

For more information, please contact: Sarah Cottrell

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

Description:

Our organisation provides a support service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the administrator will be to provide comprehensive administrative support to all teams including the Property acquisition and Maintenence Team, Support Team, and/or Finance Accounts.

This role is to ensure the smooth running of the organisation and therefore working with all teams efficiently is an essential part of the daily working practice.

Specifications:

• Have excellent communication skills
• Be organised and be able to prioritise your work to meet specific deadlines
• Have excellent knowledge and understanding of systems such as Microsoft Office including 365, One Drive, Outlook, Word and Excel and be willing to learn any new systems that the company decide will make their output more efficient.
• Have a meticulous eye for detail

• To be able to create systems that will add to the efficiency of the Administration Team.
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the New GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility on Microsoft Outlook
• Be able to work alone using your own initiative and also in a team to attain joint goals
• Be willing to undertake administrative tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Role:

• Write letters using current templates and create new templates as and when required.
• Produce Agendas and take minutes in team meetings and distribute to the relevant staff.
• Create new client files (paper and electronic) and other files as requested by your Manager.

• Place orders for furniture or other items requested and confirm delivery of such items. Be able to make purchase orders and maintain current monitoring systems.
• Support all teams with administrations tasks as and when requested, and provide them with any required information.
• Ensuring new property acquisitions are completed and furnished smoothly and efficiently
• Ensure that important information is passed on to the relevant member of staff
• Provide your manager and or the Directors with records or reports as required
• Provide your manager with budget figures and or any other reports as they are requested
• Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
• On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

Have you got what it takes to become part of a growing charity? Our volunteers support families and witnesses attending Inquests in 70 Coroner’s Courts throughout England and we continue to expand. The Coroners’ Courts Support Service is seeking an enthusiastic, energetic and highly organised Administrator to assist with all administration duties. Experience essential.

You will be based at our office in Pimlico, SW1 and work for 3 hours a day, 4 or 5 days a week (this could be flexible).

You will assist the Executive Assistant, Director, Coordinators and Trustees with their administrative duties.  Main duties will incluude:

• Administration of volunteer recruitment and retention – place adverts online, respond to emails from potential volunteers, send out Volunteer Application Packs, take up references and arrange exit interviews. Monitor responses and keep the Coordinators informed.
• Administration for volunteer trainings – circulating pre and post training material, contacting participants, organising list of attendees and printing name badges.
• Processing volunteer expense claims 
• Frequently updating contact lists, email distribution lists, lists of courts 
• Respond to enquires from members of the public

We have a fantastic opportunity for an experienced Administrator to join a friendly team, based in Huddersfield.

Position: Products and Services Administrator

Location: Bradley, Huddersfield

Hours: Part time, 30 hours per week

Salary: £16,296 to £17,374 FTE

Contract: Temporary to December 2021

Benefits: Include 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Online Discount Scheme, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns

Closing Date: 22nd January 2020

The Role

The Products and Services Administrator supports the Workforce Team in the administration of product delivery and contracts within the department.

Working closely with the Project Officer and Events Officer and members of other teams, the Products and Services Administrator will:

• Process sales of our publications and products that are purchased though our online shop. 
• Manage and maintain accurate levels of stock control and order printed stock as required. 
• Provide administrative support for our quality improvement programmes, arranging meetings and ensuring following up actions are complete.
• Support with the delivery of training events coordinating the process end to end from finding a venue to evaluation. 

About You

The Products and Services Administrator will be an experienced Administrator possessing sound organisational skills and an understanding of customer care.

You will bring with you:

• Excellent keyboard skills with working skills of all MS Office packages.
• Excellent spelling and grammar skills.
• Accurate data input skills.
• The ability to prioritise work with minimum of supervision.
• Experience of working in a service/ customer focused environment.
• Experience of working in a team.
• Data collation, recording and processing skills.
• A commitment to development of self and willingness to learn about the sector and new technology

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

Our client is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may have experience in areas such as Products Administrator, Services Administrator, Service Coordinator, Administrator, Admin, Coordinator. 

Are you looking to be part of a team that helps to support oversight of all aspects of ministry within the Church?

The Ministries team is looking for a motivated and highly organised Administrator with excellent communication and interpersonal skills to work alongside the Secretary and others in this area of work. Being the first point of contact for the office, you will have solid grounding in general office procedures with the ability to multi task and work well under pressure.

As part of your role you will organise conferences and events, so previous experience of event management is a key requirement.

You will possess a high level of accuracy and attention to detail; minute taking skills and the  ability to work confidentially with sensitivity and discretion is essential. Previous experience of working within a faith-based charity would be a distinct advantage.

We can offer you a flexible and friendly work environment with a generous final salary pension scheme.

If you are interested in working for us and can meet the above requirements, please contact us/see our website for an application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Monday 3 February 2020
Interview date: Monday 17 February 2020

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will be working within our donation processing team.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be involved in processing incoming donations on our gifts database (Raiser’s Edge), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.  Additionally, you will be responding and answering supporter queries on the phone.

What will you need:

• Strong attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.

Salary is dependent on skills and experience.

You will be working within our Donations Processing team from our UK office in Coventry. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

To apply, select the apply button and follow the instructions on our website.

Team Administrator, Cumbernauld

3 days (22.5 hours)

£20-22K pa, pro rata

Do you want to use your professional skills where your work will make a real difference?

Would you like to work in a small, friendly Scotland team as part of a global charity?

Open Doors is a Christian charity looking to meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 60 countries to ensure that those facing such persecution are not forgotten but can stand strong in their faith and serve their communities.

We are seeking a team administrator to ensure the effective operation of the office. As one of the first points of contact for our supporters and volunteers, you’ll be warm, welcoming and professional in your approach. You’ll be well organised, confident to manage money, able to use good judgment, and adaptable in working with the team to make things run smoothly. You’ll be calm, reliable and also flexible in adapting as new projects and initiatives needing administrative support take shape.

As a Christian*, you will be using your professional skills, with a team of colleagues and volunteers who will inspire you. You will be in a positive working environment, given personal development opportunities and be part of something amazing that supports the persecuted church and makes a difference in this world.

Closing date: 24 January 2020

Interviews: 11 February with possible 2nd interview w/c 17 February 2020

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an active, practising Christian who assents to our statement of faith.

About the role
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be at Crisis – our Plan to End Homelessness and new 5-year strategy has opened up exciting ways to engage with the private sector, and in this role, you will play a crucial role in supporting the team develop and manage major partnerships that will help end homelessness. You will provide vital support in delivering events, producing proposals, pitch presentations and impact reports, and will work with account managers to ensure that employees at our partners have all the tools and information they need to carry out fundraising activities. As well as providing administrative support, you will be working on one of the main fundraising databases, and will gain experience of working on accounts for companies like JLL, GSK, Cisco, Coca Cola and many more

About you
To be successful in this role you will have strong organisation skills and a methodical approach to tasks, along with excellent communications skills. You will be adept at juggling multiple projects at the same time and will offer support to Account Managers in delivering major partnerships, as well as supporting our new business function. You will have good numeracy skills and attention to detail, with an understanding of financial processes. You will ideally have experience of working on a fundraising database. You will be able to work on your own initiative, but also as part of a closely coordinated team, and you will be driven by a commitment to Crisis’s values and ending homelessness

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. Candidates are required to address points 1 - 5 of the person specification. The job description is available on our website by clicking on the red 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Tuesday 21st January 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094