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Job Title: Helpline Advocacy Coordinator
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an exciting opportunity to join Refuge as a Helpline Advocacy Co-ordinator.
The Helpline Advocacy Co-ordinator – London (HAC) provides short-term, targeted advocacy to victim/survivors of domestic abuse based in London, who present with complex or additional barriers to accessing safe accommodation and support services.
The role builds on initial helpline contact to deliver enhanced, focused support, including proactive follow-up and advocacy with statutory and voluntary agencies to secure safe outcomes. This includes working closely with housing departments across London boroughs, refuge providers, and specialist services to overcome barriers and facilitate access to accommodation and support.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 1 September 2026
Interview Date: 10 and 11 September 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.
Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.
We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.
Role Purpose
We are looking for a Senior Information and Education Manager to lead our patient information and education work, ensuring people affected by pulmonary fibrosis can access clear, accurate, trusted and accessible information when they need it most.
This is a strategic and hands-on role. You will shape APF’s information and education offer across digital, print and live formats, develop and improve patient information, lead a review of our website content, and ensure our resources remain evidence-based, accessible and shaped by lived experience.
You will also oversee our education programme and line manage our Education and Events Co-ordinator, helping us deliver high-quality events and education that respond to the needs of people affected by pulmonary fibrosis.
We are looking for someone with strong experience in health information, patient education or health content. You will be an excellent writer and editor, able to make complex information clear and accessible, with the strategic thinking and project management skills to turn insight and evidence into practical improvements.
This is an opportunity to play a leading role in ensuring people affected by pulmonary fibrosis have the information, education and support they need throughout their journey.
To apply, please submit a CV and a covering letter of no more than two pages outlining your suitability for the role and how your skills and experience meet the requirements of the job description.
Interviews will be held on a rolling basis, so we encourage interested candidates to apply as soon as possible.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
Are you passionate about how the church can address homelessness?
About the role
Our mission at Hope into Action is to empower the local church to help end homelessness. For over 15 years we’ve developed our model and grown a network in 38 locations. We know that homelessness is more than just house-lessness: people need community and friendship, as well as accommodation.
Our Community Connect pilot project has a big vision: to extend our church-based friendship and support to those at risk of homelessness. The project will complement Hope into Action’s core model of supported housing and aligns directly with the government's strategic emphasis on community-basedsupport to preventhomelessness.
You will be instrumental in assisting 3 initial locations (Peterborough, Norwich & Southampton) to pilot the Community Connect programme and will work with the Head of Delivery & Training to create the structures, training and processes necessary to develop and grow it in more locations.
You will support the local Co-ordinators at each location to promote the vision, set up partnerships, recruit volunteers and receive appropriate referrals from local authorities and agencies.
There will be a budget to work to and defined goals to deliver as we seek to grow in years 2 & 3 and to see Community Connect launched in more locations.
About you
You will be passionate about our work to empower the church to address homelessness and you share our values. You will be able to work with members of the public, professional bodies and churches. You will be able to work with people with support needs from a wide range of backgrounds.
Whilst offering confident leadership for Community Connect, you will be closely liasing with existing Hope into Action staff to ensure the project dovetails well with our core delivery. Additionally, you will have a good understanding of strategic planning as we keep one eye on current provision and the other on future plans for growth and national scalability.
We love diversity and we value your unique skills, strengths, knowledge, and experience. We hope that joining our team will help you realise your potential and help us to raise our performance in empowering those we serve.
About us
Peterborough was where Hope into Action began back in 2011. We are at the forefront of providing excellent quality supported accommodation to those that need it most in the city. Partnering with 11 churches, we currently have 16 homes each serving different demographics and strong relationships with other ministries and local authorities. It’s natural it is one of our initial locations for Community Connect and we’re delighted to be working with Light Project Peterborough on this venture.
Norwich is also a city managed directly by Hope into Action UK. With 11 homes it’s been operating since 2012 and has our most experienced Team Lead.
Our Southampton franchise is led by City Life Church and opened in 2020, it now has 7 homes and runs some other outreach projects to those on the margins, which make it another well suited and prepared location for Community Connect.
We believe that homelessness ends in community and that the church has a unique role to play.
The client requests no contact from agencies or media sales.
Join us and be part of something incredible - changing lives and creating fresh starts.
South West Community Chaplaincy (SWCC) provides dynamic, holistic support for people navigating the Criminal Justice System. We mentor individuals with criminal convictions to help them safely integrate back into their communities.
The Role
As our Community Connections Co-ordinator, you will inspire faith communities and churches across the South West to get involved. You will lead our volunteer network from start to finish, bringing creative ideas to attract, train, and support passionate people. Our volunteers are the absolute cornerstone of this life-changing work.
Key Responsibilities:
What we are looking for:
Benefits:
Bespoke, relational, mentoring for prison leavers, helping them to build a positive, crime-free future, and making our communities safer for all.

