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Job description
Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading patient charity for people affected by pulmonary fibrosis, to recruit a Senior Information and Education Manager.
Salary: £40,000 - £45,000
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required
This is an exciting opportunity for an experienced health information, content or patient education professional to lead APF’s information and education work, ensuring people affected by pulmonary fibrosis can access clear, accurate, trusted and accessible information when they need it most.
Key responsibilities
- Lead APF’s patient information and education work, setting the strategic direction and developing a clear information and education roadmap.
- Lead the development, review and improvement of patient information across digital, print and other accessible formats.
- Undertake a full review of APF’s website patient information, improving content, structure, accessibility and user journeys.
- Identify content gaps and develop new resources based on audience needs, insight and emerging health information trends.
- Ensure information is clear, accurate, evidence-based, clinically reviewed, accessible and written in plain English.
- Strengthen APF’s processes for content creation, review, approval, publication, updating and retirement.
- Lead improvements to APF’s information distribution and resource ordering processes, balancing accessibility, cost and sustainability.
- Provide strategic oversight of APF’s education programme, supporting the Education and Events Co-ordinator to deliver high-quality sessions and events.
- Oversee education-related events, webinars and APF’s presence at relevant external conferences.
- Manage relationships with freelancers, suppliers and external partners, ensuring high-quality and cost-effective delivery.
- Develop effective evaluation and impact measurement, using feedback, analytics and insight to improve information and education activity.
- Act as an internal adviser on patient information quality, health literacy, accessibility and user-centred content.
- Manage the information and education budget and support funding proposals and business cases where required.
We are looking for:
- Experience drafting, editing or overseeing patient information or health content.
- Experience developing or contributing to information, education or content strategy.
- Experience managing content lifecycles and working with clinicians, expert reviewers or evidence-based content.
- Experience using feedback, analytics, insight or evaluation to improve content and user experience.
- Strong project and programme management skills, with the ability to manage competing priorities and deadlines.
- Experience supporting or managing staff, including setting priorities and reviewing progress.
- Experience managing external suppliers, freelancers or agencies.
- An understanding of health information standards, including accessibility, health literacy, plain English and clinical review.
- An understanding of health misinformation and the importance of accurate, evidence-based communication.
- Strong relationship-building skills and the ability to work with clinicians, people with lived experience, colleagues and external partners.
- Good digital confidence and an understanding of how people find and use health information online.
If you are an experienced health information or patient education professional looking for a role with genuine purpose and impact, we would love to hear from you.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Organisation
Posted on: 07 September 2026
Closing date: 06 October 2026 at 11:59
Job ref: JOB-43357
Tags: Governance / Management
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Job description
Age UK is recruiting! We have a fantastic opportunity to join our Retail Support team as an Administrator.
Working within our dedicated Retail Support Team, the successful applicant will utilise their skills in administration, data management and customer service to help ensure Age UK's retail Operations are compliant and well-supported.
Working full-time at our Warrington office, you will support our Retail Support Senior Co-ordinator in the swift response to both internal and external stakeholders, both over the phone and via email, while fostering positive relationships with shops, volunteers and external contacts.
With an average of around 4,000 retail volunteers supporting our shops and over £2 million generated annually through Gift Aid, you will take responsibility for any administrative duties through our new online volunteer application platform as well as ensuring the accurate compliance and administration of Gift Aid across Age UK's retail estate; experience and knowledge of Gift Aid is therefore fundamental to the role.
If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!
Must haves:
Experience
*Experience working within a high volume multi-functional administration role. A, I
*Experience and knowledge of Gift Aid scheme. A, I
*Experience at an advanced level of using Excel including V-look ups and formulas. A, I
Skills and Knowledge
*The ability to prioritise your own workload. I
*Proficient in the use of MS office applications including, Word, Outlook and Teams. A, I
Personal Attributes
*An ability to work on own initiative and as part of a team. I
*The ability to train on bespoke systems tailored to unique organisational requirements. I
Great to Haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
*Business administration qualification. A
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please click here
Posted on: 15 September 2026
Closing date: 22 September 2026 at 11:10
Job ref: Grp01658
Tags: Administration
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