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Permanent with funding until 31st May 2029
35 hours
£29,855 per annum
Location: Plymouth
Benefits include but not limited to:
-36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
-Enhanced maternity/paternity leave
-We match up to 8% pension
-Free counselling service
-Opportunities to develop and widen your skills
-2 days of paid volunteering time per annum to support another part of the organisation
About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.
About the role:You'll play a key part in our Plymouth Substance Misuse Service, working with individual young people who misuse substances and their families, and to act as a consultant to other professionals who may require specialist help and support.
We're looking for a skilled child-centred practitioner with the ability to ensure that all young people in contact with the service are assessed and treated for identified drugs/alcohol problems, making a real impact in the lives of children and young people.
Key skills and experience:
The required skills and competencies for this role are:
-Knowledge of substance misuse (drugs and alcohol) and awareness of national and local initiatives, including vaping, SCRA's, THC.
-Knowledge of relevant policy and government drug strategy documents
-Knowledge of the criminal justice process, specifically in relation to young people
-Knowledge of child/adolescent development and young person-centred interventions
-Knowledge of psychosocial interventions, SMART Goal planning and Risk Assessment
-Sound knowledge of change behaviour interventions as well of an oversight of addictive behaviours
-Ability to identify, screen, and assess substance misuse needs using tools like DUST
Closing date: Midnight on Sunday 6th September 2026Interviews: Dates to be confirmed
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
Thank you!
Location: Bristol Office, with occasional travel to partner offices and client homes across Bristol, B&NES and North Somerset
Salary: Band D: £29,024 per annum, rising to £31,895 on successful completion of the 5-month probationary period, with annual salary reviews thereafter.
Job Type: Fixed Term (12 months). Full time preferred (37.5 hours/week), minimum 30 hours/week considered.
The role:
We’re looking for someone who would like to join our team of Energy Caseworkers within our Warmer Homes Advice & Money (WHAM) project. You will work as part of a team of caseworkers supporting people living in fuel poverty, working closely with our partner organisations across Bristol, B&NES and North Somerset and drawing on their specialist advice to support householders.
You will be trained to give energy efficiency advice to householders, working mainly from our Bristol office and occasionally from our partners’ offices, undertaking outreach activities and home visits across the area. The role includes providing in-depth casework support, communicating with energy suppliers on behalf of clients, and maintaining accurate records of all interactions.
You will join as a Trainee Energy Caseworker for the first 5 months, becoming an Energy Caseworker on successful completion of probation. This is a fixed-term post for 12 months, with full training provided, including City & Guilds Energy Awareness training, and ongoing support from a casework mentor and supervisor.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Provide energy advice to clients by phone and email.
- Provide information to help clients access appropriate support.
- Engage with households who need help with their energy issues and provide in-depth casework support.
- Travel across Bristol, B&NES and North Somerset to give advice to people in their own homes, coordinate partner activity, and deliver events, talks and presentations.
- Communicate effectively with energy suppliers on behalf of clients, including investigating billing and metering issues, negotiating repayment plans and raising complaints.
- Provide administrative support to the delivery of projects and maintain accurate, detailed records of all client interactions.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Work alongside and support CSE volunteers.
- Work closely with WHAM partners to offer support to clients.
- Adhere to CSE’s data recording protocols and procedures and maintain appropriate client confidentiality at all times.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
- Experience of giving advice.
- Awareness of confidentiality requirements when handling sensitive information.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to actively listen and correctly identify the support needs of clients.
- Highly organised, with the ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative, while also working well as part of a team.
- Experienced in the use of MS Office applications (Word, Excel, Outlook), with knowledge and experience of using databases and Teams.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply
To apply, please download and complete the application form available from our website and send it to our Jobs email.
Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
The closing date for applications is 5pm on Sunday 6 September 2026.
Interviews are expected to take place Tuesday 15 and Wednesday 16 September 2026, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
#LI-DNI
Registered Charity
101 - 500
Our mission is to support people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.
The client requests no contact from agencies or media sales.