Part-time Public facing jobs

Role 

This is an entry level, part-time administrative role within the Volunteer Recruitment & Training team 

The Listening Place (TLP) is an award-winning charity providing face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living.  Since opening our first site in Pimlico in 2016, we have grown to four sites and our service is delivered by over 850 active volunteers.  

This is an exciting opportunity to join a small, dedicated team and play a vital role in ensuring our volunteers are recruited, trained and prepared to deliver our outstanding service. You will provide high quality administrative support across the volunteer recruitment and training process, helping the team to operate efficiently and effectively. 

We are committed to welcoming everyone from all backgrounds and communities and creating inclusive teams. If you have a disability, a learning difficulty (such as dyslexia) or a medical condition that may affect your performance during the selection process or in the role, we are very happy to make reasonable adjustments to support you. 

Key Responsibilities 

• Provide administrative support across the volunteer recruitment and training process 

• Liaise with potential volunteers, interviewers and trainers 

• Arrange and coordinate meetings, interviews and training events (this may involve travelling between sites) 

• Manage room bookings and logistics for training and interviews 

• Monitor shared mailboxes and calendars; respond promptly to email and telephone enquiries 

• Request, track and record volunteer references 

• Maintain accurate office systems, including data entry and upkeep of spreadsheets and databases 

• Any other ad-hoc tasks as required 

Attributes and Skills 

Essential 

• Excellent administrative and organisational skills, with strong attention to detail 

• Ability to work at a fast pace whilst maintaining accuracy 

• Clear, confident written and verbal communication skills 

• A reliable, punctual and enthusiastic team player, who works collaboratively and builds positive working relationships 

• Proactive and self-motivated, with the ability to plan, prioritise and manage competing demands 

• Calm and professional under pressure 

• High level of computer proficiency, particularly in MS Office (Word, Excel, PowerPoint) 

• Ability to handle sensitive and confidential information with discretion and tact

• Strong commitment to, and understanding of, The Listening Place’s mission and values 

Desirable 

• Recent experience in an administrative role 

• Experience working or volunteering within a charity or volunteer-led organisation 

Hours 

3 days a week (22.5 hours), worked during office hours, Monday to Friday.Occasional evening and weekend work to meet operational requirements. 

Location 

Predominantly office based at our Hammersmith or Liverpool Street offices with some remote working. 

Reporting line 

The Volunteer Recruitment and Training Coordinator will report to the Senior Volunteer Recruitment and Training Coordinator. 

Salary 

£18,094 pro-rated per annum (subject to a scheduled review and anticipated increase in April 2026) plus: 

• 3% employer contribution towards pension 

• 15 days annual leave per annum (plus pro-rated public holidays) 

• Employee Assistance Programme 

• Access to Medicash health insurance and critical illness cover 

Application process 

Please submit a CV and cover letter (maximum one A4 page) by Friday 30 January. 
Candidates shortlisted for interview will be asked to complete a homework task in advance. 

Are you passionate about helping people thrive? Do you believe in the power of positive wellbeing, confidence‑building, and personal growth? This is your chance to make a meaningful impact every single day.

Health and Wellbeing Mentor

Part‑time | 28 hours per week 

Salary: £25,000 per annum (pro rata)

We’re looking for a compassionate, motivated Health and Wellbeing Mentor to join our team. In this role, you’ll support individuals to improve their physical, emotional, and social wellbeing—empowering them to build healthier habits, develop resilience, and achieve their personal goals.

What you’ll do

• Provide one‑to‑one mentoring and wellbeing support
• Help individuals set achievable goals and track their progress
• Deliver engaging wellbeing sessions and activities
• Work collaboratively with colleagues and partner organisations
• Promote a positive, inclusive, and supportive environment

What you’ll bring

• A genuine passion for supporting others
• Strong communication and interpersonal skills
• A proactive, empathetic approach
• Experience in wellbeing, mentoring, support work, or a related field (desirable)

Why join us?

You’ll be part of a friendly, supportive team that values creativity, compassion, and personal development. This is a rewarding opportunity to make a real difference in people’s lives.

Opportunity to lead the development of a small but vital York charity in its 25th year

Older Citizens Advocacy York - Support and advocacy for over 50s in York

Here at OCAY we are very proud of what we do

• 520 people supported in the last year
• Provide assistance with benefits, finance, health, complaints and more
• Help people to navigate bureaucracy, financial hardship and communication barriers
• Empower individuals to have their voices heard and access the right information

Our current director is taking the next step in her career and we are commencing the search for a new director. The role is full-time at 37 hours per week (also open to part-time at 30 hours minimum). This is a hybrid role with home working and an expectation of at least 2-3 days a week in our office at the Priory Street Centre, York.

Why join OCAY?

• Financially sustainable charity with funding secured until 2029 and exciting funded projects and partnerships in the pipeline
• Highly regarded organisation with an active and visible local presence
• Established relationships with partners, funders and the public sector
• A talented, ambitious team
• Committed to building on our income generation strategy and service development

Main responsibilities

• Be at the heart of the charity’s strategic development over the next 3 years, driving exciting initiatives and growth.
• Lead and co-ordinate all aspects of OCAY’s services, ensuring a high quality of provision for its clients and maintaining a continuous improvement focus.
• Develop and broaden excellent relationships and work collaboratively with volunteers, funders, partners and Trustees.
• Build and maintain a sustainable financial basis for OCAY’s future development.
• Take the lead in writing and submitting fund raising bids and submissions. • Managing a small but highly effective staff team while recruiting, expanding and supporting local volunteers to deliver personalised one-to-one support.

About OCAY

OCAY is a niche charity founded in 2001 offering people over 50 in the York area, advocacy and practical support to access services and benefits. Our dedicated, knowledgeable and compassionate volunteers and staff provide prompt, personalised one-to-one support.

To apply for this role, please email an up-to-date CV and an Expression of Interest cover letter of no more than two pages (address in the attached brief). Applications will not be considered without both documents.

Expressions of Interest are being accepted until 10am on Monday 26 January 2026.

Charity experience - Qualified Financial Professional - Good communicator - Collaborative - UK based

Background

NAPAC (the National Association for People Abused in Childhood) is entering an important period of growth. Our income sources are diversifying, our public profile is rising and our operations are becoming more complex. With new earned income streams, additional grant funding, VAT considerations and more detailed Board reporting, we are now strengthening our finance function to ensure accuracy, clarity and confidence in all financial matters.

We are therefore seeking a freelance finance professional to provide part-time, ongoing operational finance support. The role involves managing our monthly financial bookkeeping and reporting functions, working closely with our Chief Operating Officer and wider team. Our current provider will continue to handle payroll and year-end audit preparation, but we are moving our day-to-day finance support to this new model.

We are looking for a proactive, highly competent individual who can understand the way NAPAC works and provide accurate, timely and thoughtful financial support. This is a key role that underpins our success and gives confidence to the team, trustees, funders and external stakeholders.

Scope of Work

The successful individual will be responsible for:

• Maintaining accurate financial records in Xero, including all necessary transactional data entry (such as inputting and coding income, expenses, invoices and credit notes), reconciling bank and PayPal accounts and preparing monthly management accounts (P&L, balance sheet and cashflow reports).
• Supporting monthly reporting cycles for internal governance (Income Generation Subcommittee and full Board).
• Liaising with our team to ensure invoices are raised, chased and coded accurately.
• Managing grant income allocations and restricted funds tracking in line with funder requirements.
• Supporting our team with financial queries, budget phasing and grant planning.
• Advising on Xero housekeeping (e.g. Chart of Accounts simplification, tracking codes).
• Advising on VAT issues, including preparation for registration if required (though this may be handled separately with legal input).
• Supporting periodic financial forecasting and budgeting alongside the CEO and Chief Operating Officer.
• Attending virtual meetings as required (Income Generation Subcommittee monthly; quarterly Board meetings and ad hoc meetings with staff).
• Ensuring a smooth handover and transition from the current provider.

Occasional projects may include:

• A full review and restructuring of our Chart of Accounts.
• Retrospective re-coding of entries for YTD accuracy and reporting.
• Supporting audit/year-end examination preparations (collaborating with TC-Group as our year-end auditor).

Candidate Profile

We are looking for someone who:

• Has strong experience in operational charity finance or with social enterprises.
• Has demonstrable experience of restructuring a Chart of Accounts within finance systems.
• Holds or is training towards a recognised accounting qualification (e.g. ACA, ACCA, CIMA) or who can demonstrate equivalent experience in operational finance roles, particularly where they have led on financial reporting, forecasting and working within Xero-led systems.
• Has excellent working knowledge of Xero and related finance systems.
• Understands the operational pressures faced by small to medium-sized charities.
• Can lucidly explain financial information for colleagues with varied levels of financial literacy.
• Is detail-oriented, reliable and a clear communicator.
• Is comfortable working independently but collaboratively.
• Can offer a blend of rigour, responsiveness and a values-driven approach.
• Is based in the UK and able to attend NAPAC's London office at least once per month.
• Is available during business hours (09:00-17:00).

Time Commitment and Working Style

The expected time commitment is approximately three-six days per month, depending on workload and reporting periods. We anticipate this may be higher in the first two-three months to support onboarding, systems review and transition from our existing provider. We are open to flexibility and working arrangements.

This role will primarily be delivered remotely, but requires in-person attendance at NAPAC's London office at least once per month. The successful provider must be available during UK business hours (09:00-17:00) to attend scheduled meetings as needed both via Teams online and in-person.

A laptop will not be provided, but full IT onboarding and access to relevant systems (e.g. Xero, Teams, secure file-sharing platforms) will be arranged, along with any required security protocols. Payment will be on a day-rate basis, agreed in advance.

Expression of Interest and Selection Process

To apply, please email an up-to-date CV and an Expression of Interest cover letter of no more than two pages (address in attached brief). 

Expressions of Interest are being accepted until 10am on Monday 26 January 2026.

 Your Expression of Interest should include:

• Your relevant experience, including specific examples of Chart of Accounts restructuring
• Your day rates
• Your reasons for wanting to work with NAPAC
• Your contact details
• Your availability for interview dates (to be confirmed with shortlisted candidates)
• Any access requirements should you be invited to interview

Expressions of Interest will be reviewed and the following selection process will have two stages:

• Stage one: A virtual interview lasting no more than 45 minutes.
• Stage two: An in-person meeting with the team at our London office. A short task will be shared in advance with those invited to this stage.

Only shortlisted candidates will be notified that they are invited to the next stage.

Thank you for your interest in NAPAC.

About MDSC

Muscular Dystrophy Support Centre (MDSC) exists to ensure that people affected by muscle-wasting conditions are not just supported, but heard, connected and empowered. We are a growing, values-led charity rooted in lived experience, community connection and practical impact.

This role sits at the heart of that mission.

The Role

This is not a tick-box participation post.

As our Service User Participation Worker, you’ll make sure service-user voice actively shapes our culture, communications and service design. You’ll build community connection, run meaningful participation activities, and capture powerful lived-experience insight that directly influences decision-making, storytelling and strategy.

You’ll work closely with colleagues across communications, therapy, fundraising and leadership — translating real experiences into real change.

What You’ll Be Doing

Building community & connection

• Designing and delivering inclusive activities, groups and events
• Creating both in-person and digital opportunities for peer support
• Supporting service users to become ambassadors and contributors

Leading meaningful participation

• Developing and embedding a clear participation and co-production model
• Facilitating forums, feedback sessions and co-production activities
• Making sure insight feeds directly into communications and service improvement

Capturing lived experience

• Safely and ethically collecting stories, feedback and content
• Working with the Communications team to create authentic, non-tokenistic content
• Ensuring consent, safeguarding and dignity are always front and centre

Advocacy & individual voice

• Supporting service users to share experiences and influence decisions
• Acting as a trusted point of contact
• Escalating safeguarding concerns where appropriate

Learning & impact

• Tracking engagement and participation outcomes
• Producing insight summaries and reports
• Closing the loop — showing people how their voice leads to change

About You

You’ll be organised, empathetic and confident working with people from all walks of life. You’re comfortable facilitating groups, handling sensitive information and balancing structure with warmth. You believe participation should be meaningful, not performative.

Experience of working with disabled people, health settings, charities or co-production models is an advantage — but mindset matters just as much as background.

What We Offer

• A role with genuine influence and visibility
• A supportive, values-driven team
• Strong commitment to training and development
• Employee Assistance Programme
• Pension contribution
• Generous annual leave (pro rata)

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

Charity People is delighted to be partnering with AdviceUK to recruit for an interim Head of Policy, Programmes and Media. Joining the organisation as a maternity leave cover contract, this is a role where you will have the opportunity to achieve significant impact across some key priority areas.

Since 1979, Advice UK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. A small but mighty - and growing! - charity that supports its members to provide advice to upwards of 2.5 million people each year. The organisation is working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and address any legal and social welfare challenges they may face.

Contract: Interim maternity cover role, nine to 12 month contract

Salary: £70,000 to £75,000 per annum

Location: Hybrid role which will be predominantly home-based with travel to London for either office days or meetings expected around one day per week

Hours: Full-time, 35 hours per week or part time, 28 hours per week considered with flexible working options fully supported

Closing date for applications: 9am Friday 30th January
Interviews: Interviews will be held in person at the charity offices in London on the 11th and 12th of February

The Head of Policy, Programmes and Media position is a senior position within the organisation. Part of the SLT and reporting to the CEO the postholder will take the lead on all policy and public affairs initiatives to secure policy change and funding to benefit people seeking advice and the communities served by the organisation's members.

Core responsibilities within the role will include:

• Develop and oversee the implementation of effective strategies for policy and funder influence that enable Advice UK to achieve its purpose
• Identify new audiences and develop innovative approaches to sustain and grow Advice UK's stakeholder and funder network and achieve its strategic priorities
• Be accountable for Advice UK's policy, public affairs and funded activities, reporting to the Chief Executive and Advice UK Board
• Lead the development and coordination of clear, concise and authoritative policy positions on key issues
• Identify actionable and achievable policy influencing goals to achieve change on the highest priority issues and develop strategic influencing plans to achieve these goals
• Alongside the Chief Executive, be Advice UK spokesperson and representative at external events including policy roundtables, steering groups, conferences, meetings and other events
• Oversee and deliver a proactive public affairs strategy to achieve policy change on the issues of priority concern to members
• Identify and build effective relationships with key contacts across UK and devolved governments and parliaments, including Ministers, MPs, civil servants and local and regional decision makers
• Lead a stakeholder engagement programme for Advice UK working strategically to identify, develop and manage relationships with a broad range of stakeholders, including policy influencers, funders, sector partners and other organisations
• Oversee the development of effective press and media campaigns, mobilising support and leveraging media opportunities to raise awareness and drive action on priority issues
• Oversee the development and effective delivery of the #AdviceSaves campaign (including Advice Week), ensuring impact is measured and lessons learned
• Oversee development of research and analysis to identify emerging trends, opportunities in support of our policy and campaign objectives, using this to provide evidence-based insights and identify specific policy solutions to inform advocacy efforts
• Lead the development of high-quality research and insight products, including research reports and commissioned surveys to support our influencing goals
• Oversee the delivery of Advice UK's funding strategy to open up funding opportunities for members and their advice services
• As the departmental budget holder, lead on all financial management for the department, including forecasting and measuring financial performance, setting and managing budgets, reducing waste, and taking action to ensure the department achieves its financial objectives
• Provide effective leadership to the Policy and Public Affairs department including line management of a team of four, ensuring their strong performance and supporting their learning and development
• Work with other members of the senior leadership team to develop and implement Advice UK's strategic plan in supporting of its overall strategic objectives and to establish and monitor key performance indicators (KPIs)

We'd love to see applications from candidates with the following skills and experience:

• Significant experience of delivering within a complex policy environment, ideally within an organisation of similar size and complexity including of developing and delivering impactful policy and public affairs strategies that have led to demonstrable change
• Experience or an understanding of the social welfare advice sector; the issues faced by advice providers and the communities they serve
• Experience of working with suppliers and partners to deliver campaigns, research and funding proposals including tendering, negotiating and contracting, and of working in coalitions and partnerships to achieve shared objectives
• Experience acting as a spokesperson for an organisation
• Experience of strategic leadership of teams and working with CEO, Board and as part of a senior leadership team
• Ability to apply knowledge to new challenges and situations, and to devise solutions
• Strong analytical thinking and decision-making skills, with ability to translate data and evidence into actionable insights to inform decision-making
• Ability to think strategically; working in timescales of between one to three years
• Ability to manage and motivate staff to deliver complex or challenging projects
• Commitment to social justice, equality, diversity and inclusion

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Finance Manager

We are delighted to work with Westway CT who, due to retirement, are now seeking an experienced, qualified Finance Manager.

Westway CT is a non-profit social enterprise tackling isolation and creating community in West London through the provision of transport services and dedicated drivers offering a lifeline for community groups, older people, and anyone facing challenges using public transport across Kensington & Chelsea, Westminster, and Hammersmith & Fulham.

This is an exciting opportunity for a Finance Manager who, reporting to the CEO, will play a key role in the running of two interconnected entities; a registered society, and its trading arm, which supports and subsidises their charitable aims. In so doing, the successful candidate will be helping to lead the way in a sustainable community benefit model that creates its own income by being part of the wider London transport mix, contributing to the local economy and working towards better air quality.

With line management responsibility of the Finance Officer, you will be an accredited qualified accountant, preferably with non-profit sector experience, with the ability to lead on the financial management of the organisation.

The Finance Manager is accountable for:

• Financial strategy and planning
• Financial management and reporting
• Strategic level income generation
• Payroll, staff remuneration and pension contributions
• Stakeholder collaboration and promotion of Westway CT values

The successful candidate will:

• Demonstrate a strong track record of managing a finance function producing budgets, management accounts, cash flow forecasts and financial reports
• Have an excellent working knowledge of charity and company governance, including reporting standards and preparation of statutory accounts, as well HMRC, PAYE and Pension regulations.
• Be able to conduct financial scenario planning and cost analysis to proactively contribute to the strategic and operational planning and improvement of the organisation (i.e. in the case of investments and capital assets, grant applications, contract tendering, customer pricing, and credit control.)
• Be an efficient, highly organised team player with good communication skills, working effectively with internal colleagues, external stakeholders and suppliers of varying financial experience.
• Provide excellent line management and role modelling for your reports and colleagues to encourage professional development.
• An accredited qualified accountant (ACCA) (CIMA) or equivalent, with a minimum of 5 years’ experience, preferably within the non-profit sector
• Be proficient in Microsoft Office 365, Excel, Sage 50, Quickbooks and/or another similar accounting software

Responsible for the day-to-day finances, you will have a hands-on approach, exceptional time management skills, and the ability to work to tight deadlines in order to make an active contribution to the success and growth of Westway CT who are passionate about their community and making a tangible difference to the lives of local residents.

Westway CT is an equal opportunities and London Living Wage employer.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 1 February 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Westway CT interviews dates: TBC 

Seeking an enthusiastic, dynamic, dedicated yet compassionate leader to drive the charity forward with a fresh strategy, new ideas and a bold vision. As CEO you will provide visionary, strategic, and operational leadership to the Ileostomy and Internal Pouch Association, ensuring we fulfil our mission and grow sustainably. You will act as a key ambassador, building partnerships and maintaining our reputation for excellence ensuring we move forward with impact sharing the strength and passion that we have continued to experience for almost 70 years.

Key Responsibilities (see breakdown within attached job specification)

• Strategic leadership
• Operational Management
• External Engagement
• Governance and Board Relations
• Team Leadership
   

What we do
IA offers peer-to-peer support to those with, or about to have, either an ileostomy or an internal pouch. We also help fund research into bowel disease and other conditions leading to the removal of the colon, as well as providing relevant information to interested parties using a range of channels.

Our strapline, “Because we know, we care”, sums up our whole ethos. Individuals can join either their local IA member organisation, or the IA national charity, and in either case, gain access to a range of services and support, including our flagship quarterly Journal, local and national meetings and information events, and other services such as our One2One peer support and Support Through Therapy services.

What you offer

Essential
• Proven senior leadership experience, ideally as a CEO or Director in the charity or social enterprise sector
• Demonstrable experience of strategic planning and implementation
• Excellent communication skills with ability to engage effectively with stakeholders, professionals and volunteers both internally and publicly
• Work empathetically with vulnerable adults employing working knowledge of safeguarding
• Financial management and budget oversight
• Demonstrable experience of implementing and monitoring services based on financial benefit and social benefit
• Track record of income generation and fundraising
• Demonstrable experience of operating within a governance and regulatory framework
• Experience of developing, managing and supporting high performing teams with a strong growth mindset
• Builds effective relationships with a strong network instilling confidence and trust
• Experience of leading a team delivering effectively against objectives

Skills and Qualities
• Visionary and values-led leadership
• Ethical decision-maker
• Strong, confident and decisive performing well under pressure
• Excellent communication and interpersonal skills
• Resilience, adaptability, empathy and emotional intelligence
• Commitment to equity, diversity, and inclusion.

What we offer
Contract: Part time 60% FTE – flexible over 3-5 days, permanent role.
Location: Remote (with regular travel to National Office (Rochford, Essex) and other UK locations, as required)
Salary: £80,000 - £85,000 equivalent FT (pro-rata 60%), commensurate with experience plus benefits

Please see further information about us, what you will offer and who we are looking for within the attached role profile.

The focus of this role is delivery of support to the fundraising team as well as administrative and financial record keeping tasks. You will be the first point of contact for individual supporters and play a key role in developing and delivering our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. This is a varied role with plenty of contact with our wider staff team and supporter community and some desk-based work alongside. If you have experience in fundraising roles this would be an advantage.

Key responsibilities:

Supporter care and communication (40%)

· Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach.

· Proactively and reactively thank new and existing supporters, via a variety of channels including phone, email, letter, social media and in person.

· Contribute to the development and delivery of a stewardship plan, with support from the Fundraising Manager.

· In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events.

· Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg.

Financial and database administration (30%)

· Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations and Gift Aid income across various platforms.

· Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database.

· Confidently run internal reports to generate statistics and impact measurements for use in our accounting, projections and grant reports.

· Ensure the database is fully up-to-date and complies with data protection regulations including GDPR.

Team support (30%)

· Manage our third-party donation platforms, ensuring accurate record keeping.

· Work with the fundraising team to create and maintain our stock of fundraising materials and resources.

· Maintain Bendrigg’s website pages related to fundraising and supporter care.

· Help the Fundraising Coordinator prepare for and deliver events and other community initiatives.

· Contribute to the planning process for the team’s calendar of fundraising appeals and activities.

· Provide support to the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls.

Further responsibilities

· Participate in the day-to-day work of the organisation – such as attending team meetings, producing reports and taking a flexible approach to general administrative duties.

· Complete internal and external training appropriate to the role.

This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post.

Our mission is to foster community-led green space management through collaboration, advocacy, and education.  We believe that green open spaces can be better sustained by empowering communities and our existing network numbers 150 plus members throughout Birmingham. As our Operations Director, you will direct and control the ongoing operations of Birmingham Open Spaces Forum (BOSF), to achieve the strategic and business performance objectives required by the Trustees. 

Are you the experienced charity leader that will take our operational delivery to the next level?

The Operations Manager is a new leadership position that will play a pivotal role in the delivery of FFLAG’s operations which span online, offline, and local group support for parents and carers of LGBT+ loved ones. We also want you to bring experience of fundraising to help ensure we stay financially secure for the long term.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK’s longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980’s and 90’s as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their LGBT+ family members with love and pride.

We offer a range of support options spanning 121 online and helpline support services, to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides.  We attend as many Pride events as we can and our work supports thousands of families every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies. 

In addition to our support work, FFLAG advocates for the full human and civil rights of LGBT+ individuals. FFLAG speaks out and acts to defend and enhance those human and civil rights. 

What this job is all about

Simply put, as Operations Manager you will ensure the charity's activities are effective, sustainable, and aligned with our mission to support families with LGBT+ members

Reporting directly to the Chair, working closely with the Board of Trustees and supported by a part-time Volunteer Engagement & Events Coordinator you will:

• Lead and supervise the daily operational functions, ensuring smooth and compliant delivery of services.
• Lead fundraising activities, including grant applications, donor stewardship, and partnership development.
• Manage and support staff and volunteers, nurturing a positive, inclusive, and collaborative culture.
• Support the Trustees to ensure compliance with all relevant UK charity legislation and regulatory requirements (e.g., Charity Commission, safeguarding, risk management, data protection).
• Collaborate with the Chair and Board of Trustees to develop and implement strategic plans, with clear KPIs and measurable outcomes.

What else might you be involved in?

Because this is a new role we expect to learn together about what additional activities you can support us with beyond the key priorities mentioned above.  This could include helping us to: 

• Monitor and report on operational performance, identifying opportunities for innovation and growth.
• Oversee financial management including budgeting, forecasting, and reporting, ensuring resources are used efficiently and transparently.
• Oversee communications and stakeholder engagement, including public relations, digital presence including website and social media, and community outreach.
• Act as an ambassador for FFLAG at events, forums, and in collaborative partnerships.

What are the skills and attributes you will need to be successful?

As the most senior employed position in the charity, we need an experienced operational leader that can grow with us. You will be self-motivated and enjoy working independently without the need for close supervision.  

In terms of specific areas of skill or experience we are looking for people who can demonstrate previous experience of:

• Operational Leadership: Demonstrable experience in a senior operations role, ideally within the charity or voluntary sector.
• Fundraising: Experience supporting or leading fundraising campaigns and developing income streams.
• Governance: Knowledge of UK charity governance and regulatory compliance.
• People Management: Confident in leading, motivating, and developing a small team and volunteers.
• Commitment to Inclusion: Passionate about equality, diversity, and supporting the LGBT+ community and their families.

As an experienced leader we would also expect you to have:

• Financial Acumen: Proven ability to manage charity finances, budgets, and reporting processes.
• Communication: Excellent written and verbal communication skills; able to represent the organisation externally.
• Strategic Thinking: Able to translate vision into actionable plans and execute effectively.
• Problem Solving: Resourceful, adaptable, and solution-oriented approach to challenges.
• Digital Skills: Comfortable with digital tools and platforms, social media, and remote/hybrid work practices.

Why join us?

FFLAG is a mission driven charity that makes a real difference to the lives of parents and carers and their LGBT+ loved ones. Our work matters. And we know we can get even better in how we deliver. 

That’s where this role comes in. It’s an amazing opportunity to grow as a leader whilst helping us manage our growth and deliver excellent support services. 

We offer flexible remote working – we expect 3 days per week of effort but how you deliver that is open to discussion. And we are offering what we believe is a competitive financial and benefits package for the role.  

How to apply

Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer three screening questions about your skills and experience.

We plan to do first-round interviews through February and are hoping to appoint to the role in March.

Closing date for applications is Friday 30th January.

Hybrid/London (Camberwell) with occasional travel

Ref: TCG-261

We are looking for a skilled and values-driven Contracts & Compliance Manager to join our Corporate Resources team. This is a key role providing oversight of contracts, compliance, and procurement across St Giles.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About the Role
You will ensure the organisation maintains robust management of all funding and supplier contracts, meets its contractual and reporting obligations, and operates strong, compliant procurement processes. Acting as a vital link between fundraising, service delivery, and finance, you will support colleagues across the organisation to manage risk, ensure compliance, and achieve best value.

This role is part-time, with flexibility to work 3 or 4 days per week, and will be mostly hybrid, with Camberwell as the base location.

Key Responsibilities

• Review all new funding contracts prior to signing, identifying key terms, risks, and obligations
• Support Fundraising and Services teams to assess bid conditions and identify contractual or compliance risks
• Manage the contract approval and signing process, including trustee approvals where required
• Maintain accurate and up-to-date databases of all funding and supplier contracts, including variations and extensions
• Act as a key point of contact for fundraising and services teams on funder reporting requirements and deadlines
• Work with the Fundraising team to maximise the use of CRM systems to support effective contract management
• Review supplier contracts for goods and services prior to signing
• Own and oversee the organisation’s procurement processes
• Support service delivery and finance teams to ensure procurement procedures are followed
• Support tender processes to ensure best practice, value for money, and compliance
• Ensure confidentiality and information security in line with data protection and IT policies
• Promote sustainable working practices and reduce the environmental impact of St Giles’ operations
• Demonstrate commitment to equality, diversity, inclusion, and St Giles’ lived experience approach

About You
You will be an organised, collaborative professional with strong experience in contract management and compliance, ideally within the charity, public, or not-for-profit sector. You will be confident working across teams, managing competing priorities, and improving processes.

You will bring:

• Proven experience drafting, reviewing, and managing funding and supplier contracts
• Significant experience managing statutory funding contracts and funder reporting requirements
• Experience maintaining contract registers or databases with a high level of accuracy
• Strong understanding of contract law, compliance obligations, and risk management
• Experience establishing or improving procurement processes and supporting tender activity
• Ability to work effectively with fundraising, finance, and service delivery teams
• Understanding of governance requirements, including delegated authorities and trustee approvals
• Knowledge of CRM systems and their use in contract or funding management

Our Values

We are looking for someone who reflects and lives our values:

• Empowering and enabling others
• Supportive and persistent
• Creative and flexible
• Empathic and proactive
• Inclusive and collaborative
• Clear and open in communication

Recruitment Timeline
Closing date: 21st January 2026. Interviews will take place on: 28 January 2026
Candidates should ensure availability on this date when applying.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Can you inspire, energise and motivate young people aged 9–18?
Do you want to make a genuine difference while being part of a supportive, values-driven team?

If so, we’d love to hear from you!

One YMCA Youth Clubs provide safe, inclusive spaces where young people can socialise, build confidence, and develop skills for life. We are looking for a Youth Development Worker to support the delivery of engaging youth work sessions and contribute to the growth of our youth offer, including the opening of new clubs in Bedford town centre.

The Role

Reporting to the Senior Youth Development Worker, you will support the planning and delivery of a range of youth work activities. This is a hands-on role working directly with young people, helping to create welcoming, fun and meaningful sessions that reflect the YMCA Youth Work Strategy and Principles.

This is an ideal opportunity for someone passionate about youth work who wants to develop their skills in a supportive environment. Training and ongoing support will be provided.

Key Responsibilities

• Support the planning, delivery and evaluation of youth work activities for young people aged 9–18
• Deliver a range of youth work activities, including centre-based sessions, outreach, school-linked programmes, mentoring and digital engagement
• Build positive, trusted relationships with young people, offering encouragement, guidance and support
• Assist with projects and new youth club development in Bedford town centre
• Maintain accurate records of attendance, engagement and outcomes to support monitoring and reporting
• Promote safeguarding, equality, inclusion and positive behaviour in all aspects of delivery

About You

You don’t need to be fully qualified - what matters most is your enthusiasm, reliability, and commitment to young people.

You will be:

• Passionate about supporting children and young people
• Confident engaging with young people in group settings
• Willing to learn and develop your youth work skills
• Able to work as part of a team and follow safeguarding procedures
• Experience working with young people (paid or voluntary) is desirable but not essential.

Hours and Contract

• Part-time role
• 10 hours per week, paid on a monthly salaried basis
• Working pattern includes evenings and weekends, with most sessions taking place after school

Additional Information

• Applicants must already have the right to work in the UK (no visa sponsorship available)
• This role may require a Basic or Enhanced DBS check following a conditional offer
• Applications will be reviewed as received, so early application is encouraged

Equality, Diversity & Inclusion: At One YMCA, we are committed to equality, diversity and inclusion. We welcome applications from all backgrounds and aim to create a working environment where everyone is treated with dignity and respect.

Accessibility & Adjustments: We are happy to make reasonable adjustments throughout the recruitment process. Please let us know if you need any support to apply or attend an interview.

Job Title: Service Manager - Eastern European Service

Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent

Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)

This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.

This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you  will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.

As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.

You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.

For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am on 2 Febrary 2026

Interview dates: 13 February 2026