Quality and compliance manager jobs

Lead a vibrant community hub where every day makes a difference. Help shape a safe, welcoming space that brings people together and generates real impact.

We’re looking for a dynamic and hands-on Community Centre Manager to take the lead in running a thriving, multi-use community facility. This is not just a management role – it’s an opportunity to build relationships, create opportunities, and play a central role in the life of a diverse and growing community.

As the driving force behind the centre, you’ll oversee day-to-day operations, lead a dedicated team, and ensure the space delivers high-quality services while remaining financially sustainable. You’ll have the autonomy to identify new income opportunities, strengthen partnerships, and continuously improve how the centre serves its users.

This role is ideal for someone who enjoys variety – from managing facilities, budgets, and compliance, to engaging with local residents, tenants, and stakeholders. No two days will be the same, and your impact will be visible across everything from the condition of the building to the experiences of the people who use it.

What you’ll be doing

• Leading and supporting a small  team, creating a positive and high-performing working environment
• Managing the day-to-day running of the centre, ensuring it is welcoming, safe, and efficient
• Driving income through room hire, bookings, and identifying new opportunities
• Overseeing facilities, maintenance, and contractor relationships
• Taking ownership of health & safety, safeguarding, and compliance across the site
• Managing budgets, monitoring performance, and ensuring value for money
• Building strong relationships with tenants, partners, and the wider community

Why this role stands out

• A genuine opportunity to shape and influence a vital community asset
• A varied role combining leadership, operations, and community engagement
• The chance to make a visible difference to people’s lives locally
• A supportive environment with scope to introduce new ideas and improvements

We’re looking for someone who:

• Has experience managing a community facility, public building, or similar environment
• Brings strong leadership skills and enjoys developing and motivating teams
• Is confident managing operations, compliance, and competing priorities
• Understands how to balance community impact with financial sustainability
• Builds relationships easily and thrives in a people-focused role

If you’re looking for a role where you can lead, influence, and make a meaningful impact every day, we’d love to hear from you.

Play a leading role in shaping the future of Saferworld’s philanthropic partnerships and help drive funding that supports peacebuilding around the world. This is an exciting opportunity for an experienced relationship builder to grow a high potential income stream with real global impact.

Saferworld works to prevent violent conflict and build safer lives across Africa, Asia and the Middle East. As our Philanthropy Manager, you’ll join a committed, values‑driven team working in solidarity with people affected by conflict. You’ll lead on a portfolio of established philanthropic partners while also identifying and cultivating new opportunities that align with our mission and principles.

This is a role with genuine scope for creativity and innovation. You will shape cultivation strategies, co‑create funding opportunities with colleagues and partners, and represent Saferworld externally to deepen relationships and secure high‑value, multi‑year support. You will also help position the organisation to engage high net‑worth individuals, foundations and donor‑advised funds as we diversify our income.

Working closely with programme, policy, communications and finance teams, you will ensure our proposals, reports and donor care reflect the quality, impact and integrity of our work. A smaller part of your role will involve overseeing individual giving and gifts in wills, supported by the Funding Officer.

If you are motivated by building meaningful partnerships, influencing change, and contributing to a more peaceful world, this role offers the chance to make a tangible difference while shaping a growing area of work at Saferworld.

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

 

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

 

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

 

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

 

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification

An international membership organisation is seeking a Finance Manager to join on an interim basis for a 9-month contract. 

The successful candidate will play a key role in safeguarding the organisation's financial health through high-quality financial management, business partnering, planning and analysis. This is a broad role offering exposure across management accounting, budgeting, financial modelling, payroll oversight, governance and continuous improvement.

Reporting to the Senior Finance & Risk Manager, you'll work closely with budget holders and senior leaders, providing financial insight and challenge to support strategic decision-making while helping to strengthen financial controls and improve organisational performance.

Key responsibilities are as follows:

• Lead the preparation of monthly management accounts, financial reporting and performance analysis.
• Coordinate annual budgeting, forecasting and reforecasting processes across the organisation.
• Develop financial models, scenario analysis and cashflow forecasts to support strategic planning.
• Partner with budget holders, providing financial guidance, challenge and decision support.
• Monitor financial performance against budgets and KPIs, investigating variances and identifying trends.
• Produce insightful monthly, quarterly and annual management reports for senior leadership.
• Support the preparation of statutory accounts and annual audit processes.
• Oversee payroll processes and liaise with external payroll providers, ensuring accuracy and compliance.
• Support the development and enhancement of financial controls, governance frameworks and risk management processes.
• Identify opportunities to improve financial systems, reporting and operational efficiency through automation and process improvements.
• Build strong relationships with internal and external stakeholders, including auditors, banking partners and service providers.

You will:

• Be a fully qualified accountant or with significant QBE experience
• Have strong experience in management accounting, FP&A, business partnering or finance management.
• Have experience leading budgeting, forecasting and financial reporting processes.
• Be confident developing financial models and providing commercial insight to support strategic decision-making.
• Have excellent analytical skills with the ability to communicate financial information clearly to both finance and non-finance stakeholders.
• Have experience supporting external audits and maintaining strong financial controls.
• Demonstrate a proactive approach to improving financial processes, systems and governance.
• Be highly organised with the ability to manage competing priorities and work collaboratively across the organisation.

The Royal National College for the Blind is looking for an outstanding data professional to take on the new role of Head of Data and Insight. The successful candidate will have the combination of technical, strategic, communication and inter-personal skills which will help us to drive a change in culture, putting data at the heart of our reporting and decision making. In return we offer flexibility, an excellent benefits package and a friendly, supportive working environment. The role is part time hours a on a fixed term contract.

Main duties and responsibilities:

· Provide leadership of MIS operations, including line management of the MIS Manager, driving adoption, optimisation and continuous improvement

· Provide data and insight strategic leadership. Develop and implement a data and insight strategy to improve the organisation’s data maturity, with a specific initial focus on student-facing areas of the business

· Lead on measurement, evaluation and learning for the College, including supporting the development of evaluation frameworks, evidencing theories of change and working with the Senior Management Team to ensure that impact is understood and incorporated into strategic planning

· Embed a culture where teams generate and maintain accurate and timely data, enabling College leaders to evaluate effectiveness regarding student outcomes, quality of teaching, learning and residential support, and effectiveness of leadership and management at all stages of the student journey, from initial contact through transition beyond the College

· Ensure that insights are available to decision makers in the most appropriate way, including developing dashboards and reporting frameworks that provide actionable insights and KPIs to Senior Management and the Board of Governors

· Oversee the further embedding and development of the MIS, identifying areas for improvement and appointing team champions to support ongoing training and skills development

· Work with all stakeholders/users of the MIS to make sure that high quality data is stored in the system, high quality insights are available to decision makers as needed, and the system as a whole underpins quality across the College

· Work with leaders to identify barriers to the data pipeline, ensuring that system users understand its value and the importance of high quality, consistent inputting

· Communicate effectively with all stakeholders and users at all levels of the organisation, acting as a bridge between those with technical knowledge and those without, building a shared vision and understanding of the importance of strong, accurate data and communal responsibility

· Build strong, collaborative relationships across the College, translating business needs into practical data products, technologies and process which help to achieve the outcomes sought

· Contribute to all external audits, monitoring visits and inspections, ensuring that data is ready to be inspected without notice

· Champion data quality, GDPR compliance and governance, embedding robust standards and processes College-wide

Job Title: Children’s Rights Services Manager

Contract Type: Permanent

Hours: Full Time – 35 hours per week

Salary: £34,701 - £36,701 per annum

Location: West Midlands (Home-based with regular travel across the region and occasional national travel)

Are you passionate about championing children’s rights and ensuring their voices influence decisions that affect their lives?

Do you have the leadership skills and commitment to develop high-quality advocacy, independent visitor and children’s rights services that empower children and young people to be heard, respected and involved in decision-making?

We are seeking an experienced and motivated Children’s Rights Services Manager to lead our advocacy and children’s rights services across the West Midlands. This is an exciting opportunity to join a nationally recognised children’s rights organisation and play a key role in ensuring children and young people receive high-quality, independent support that promotes their rights, wishes and feelings.

You will lead a team of coordinators, advocates, independent visitor staff and volunteers, ensuring services are delivered in line with national standards, contractual requirements and best practice frameworks. You will also contribute to the development of innovative services that improve outcomes for children and young people across the region and nationally.

If you are committed to empowering children and young people, promoting participation, and delivering excellent services that make a lasting difference, we would love to hear from you.

About Coram

Coram is committed to improving the lives of children and young people. We support children and young people from birth to independence, creating change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London in 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills, opportunities and support they need to thrive.

About Coram Voice

Coram Voice is a leading national children’s rights organisation. We champion the rights of children and young people and ensure their voices are heard in decisions that matter to them.

For over 50 years, we have worked alongside children in care, care leavers, children receiving social care support, and others who rely on the help of the state. Through advocacy, independent visitor services, participation and rights-based projects, we help children and young people understand and exercise their rights and influence the services they receive.

Our vision is a society where every child and young person is treated with dignity and respect, free from inequality and discrimination, and where their views are at the heart of decision-making.

About the Role

We are pleased to offer an exciting opportunity to join Coram Voice as our new Children’s Rights Services Manager for the West Midlands.

In this pivotal leadership role, you will be responsible for the operational management of advocacy, independent visitor and other children’s rights services delivered across the region. You will ensure that services are child-led, rights-based and delivered in accordance with the National Standards

You will provide leadership and support to service delivery teams, oversee contract performance and compliance, manage service budgets, develop partnerships with local authorities and other stakeholders, and contribute to service innovation and growth.

As Designated Safeguarding Person for the region, you will play a critical role in ensuring the safety and wellbeing of children and young people accessing our services.

What You Will Receive

Coram Voice reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 28 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year and a suite of family friendly policies, which promote employee wellbeing.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

The recruitment process

Our Service Managers will undertake Shortlisting. Successful candidates will be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning Your Application

• We cannot accept CVs.
• When completing your application form, please address each point in the person specification and provide clear examples demonstrating how you meet the requirements of the role.
• Applications must be fully completed to be considered.
• Internal applicants should follow the internal recruitment process and contact HR for further information.

Closing Date: Monday 20th July 2026 at Noon

Interview Date: Wednesday 29th July

General Information

• DBS Checks: All posts are subject to an enhanced Disclosure and Barring Service (DBS) check.
• Training: Successful candidates will complete our mandatory induction and training programme, including Advocacy in Action, Safeguarding, Equality, Diversity and Inclusion and GDPR .
• Conflict of Interest: The independence of our advocacy services is fundamental to our work. Applicants should declare any potential conflicts of interest during the recruitment process.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.

Job Purpose:

• To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.

• To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.

• Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.

• Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.

• Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.

• Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.

• Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.

• Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.

• To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.

• To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.

Be part of an organisation that’s shaping health and social care

For over a century, The King’s Fund has worked to improve people’s health and care. We do this through our research, analysis and insight; leadership and organisational development with health and care leaders; convening and events; and partnering with others. With bold thinking for better health, we’re on a mission to inspire hope and confidence that we can create a world where everyone lives a healthy life.

About the role

Ensure we operate transparently and responsibly

As Governance Manager, you’ll take charge of The King’s Fund’s governance arrangements to ensure the charity runs as it should. Working closely with senior leaders, you’ll see that the support structures and processes are in place for us to meet our obligations and strategic goals.

Over the course of the year, you’ll support meetings for the Board of Trustees, the General Advisory Council and the Senior Management Team. As well as governance advice, you’ll provide administration and co-ordination; manage the reporting cycle; and keep an up-to-date register of interests.

About you

Experience is essential and you will bring with you a firm grasp of charity governance frameworks, processes and senior-level decision-making from previous role(s) within a governance role in a charity (or a similar organisation). In fact, when you’re not supporting meetings, you’ll champion governance across our team. Efficient and digitally savvy, you’ll support assurance processes and bring instant credibility.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.

What you'll get in return

The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. This role may need to be in the office more than 40% of the time (e.g. to support meetings).

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form.

Please note that in order to apply, you must have documented proof of your right to live and work in the UK.

CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.

The deadline for receipt of applications is 2 July at 9.30am.

We regret that we cannot respond individually to all applicants due to the high number of applications we receive. If you have not been contacted within 3 weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview.

Interviews will be held week commencing the 13 July (likely 14 July). The role is available to commence from the beginning of August.

Can you lead compassionate, person-centred care at a senior level? Do you want a role where you can truly make a difference to people’s lives?
 
TPP are working with a values-led organisation to recruit a Care Manager into a newly created role.
You’ll lead and manage care provision across multiple locations, ensuring high-quality, personalised support while developing and supporting a dedicated team.
 
Benefits

• Training & funded qualifications
• Supportive, close-knit team
• Purpose-led organisation
• Well-maintained working environment

 
There will be travel to different sites in London, Kent and Manchester. There will be flexibility to work from home when the roles allow.  
 
Key responsibilities

• Lead and develop care and domestic staff
• Oversee care plans, safeguarding, and compliance
• Liaise with external partners and healthcare providers
• Monitor care delivery and drive improvements
• Manage rotas, training, and performance

 
About you

• Experience managing within a care setting
• Clinical background (RGN/NMC or equivalent)
• Strong leadership and communication skills
• Passion for high-quality, person-centred care

 
This is a great opportunity to shape a service and make a meaningful impact.
Interested? Apply now with your CV or get in touch with TPP Recruitment for a confidential conversation to find out more.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

We are looking for a motivated and forward-thinking Operations Manager to lead our Victim Support Services across Warwickshire. This role is to provide maternity cover for a period of 12 months.

It is currently home based with an expectation to work from different office bases alongside team members when required as well as regular travel across Warwickshire to attend a range of in-person multi-agency operational and strategic meetings.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager you will lead and manage the delivery of victim services supporting adults, children and young people, including specialist DA support for children and our Restorative Justice team. You will ensure the provision of high-quality services, as well as compliance with contractual and organisational standards, and supporting the Area Manager to identify opportunities for service development.

Key Responsibilities

• Manage and monitor service performance KPIs and business plans.
• Lead and support your team through effective recruitment, training and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

The role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You

Ideally, you will be someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

We are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a shared sense of purpose in everything we do.

You will need:

• Understanding of voluntary and statutory agencies in criminal justice, health and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crime of people of all ages including children and young people.
• Experience of working directly with adults, children and young people.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Our Adult Learning Manager is a key operational role within the Adult Learning, Skills and Employment service. The post holder will take lead responsibility for the management and delivery of High Trees’ adult learning and community education provision, ensuring highquality, accessible and impactful learning for local residents.

Working closely with the Head of Adult Learning, Skills and Employment, the post holder will oversee the operational delivery of our Adult Education Budget (AEB/ASF) funded provision and wider community learning offer, including functional skills (English, Maths and ICT), ESOL, community wellbeing, family learning and selected vocational courses.

This is a hands-on management role that combines operational oversight with a strong focus on quality, compliance and continuous improvement. The post holder will lead a team of tutors, learning support staff and coordinators, ensuring excellent standards of teaching, learning and assessment across all provision.

A central aspect of the role is ensuring the adult learning curriculum offer is well-designed, responsive to local need and effectively supports residents to develop skills, confidence and pathways into further education, training and employment.

Employee benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day
each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans
• Regular team lunches and generous supplies of office breakfast and snacks!

JOB TITLE: Service Manager

RESPONSIBLE TO: Chief Executive Officer

HOURS OF WORK: 37 hours per week

BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN

HOLIDAYS: 28 days - including statutory holidays (pro rata)

SALARY: £34,000 per annum plus benefits

Main Duties and Responsibilities

• Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
• Ensure organisational standards are being met in the accommodation service across all Hope properties.
• Draw up rotas in advance for sign-off from the CEO.
• Monitor staff attendance and report absences promptly to the Management Team.
• Motivate the team through regular one to one supervisions and by modelling good  practice.
• Monitor and manage team performance and progress reporting issues at the Management Team meetings.
• Identify staff training needs and submit requests to the Office Manager.
• Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
• Supervise the delivery of other services provided on site.
• Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis.
• Carry out monthly property inspections on all Hope properties.
• Work with the Office Manager to manage all Health and Safety issues.
• Assist in the recruitment and selection of staff.
• Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope’s requirements.
• Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
• Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe.
• Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion.
• Undertake disciplinary and grievance procedures as necessary.
• Undertake evictions if these arise.
• Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients.
• Deal with complaints from clients.
• Implement the warnings and exclusions’ policy where necessary.
• Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes.
• Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment.
• Take overall responsibility for the hostel petty cash system.
• Ensure client charges are received, recorded and received by Finance Manager.
• Identify Health and Safety issues and action in line with policy and procedures.
• Keep up to date Health and Safety records in line with regulations.
• Take overall responsibility for accurate risk assessment recordings and actions.
• Take overall responsibility for the safeguarding of accommodation service staff and clients.
• Keep up to date incident reports.
• Work in partnership with other agencies to ensure a high standard of service is delivered.
• Monitor equality and diversity, ensuring an accessible service to all clients.
• Attend case conferences, joint assessments and meetings as necessary and directed by the CEO.
• Promote the service to a wider community.
• Provide written monthly reports for management/board meetings as required by the CEO.
• Provide statistical information as required by the CEO.
• To respect the confidential nature of the work.
• To participate in appropriate training and staff development programmes.
• To promote and ensure the implementation and compliance with Hope’s policies.
• To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
• Meet the requirements of rota systems.
• Work closely with the Finance Manager/Deputy CEO in CEO absence.
• To be on the on-call rota and available, when on call, to be on site when required in an emergency.

Person Specification

Essential

• Experience of motivating and managing staff.
• Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
• Proven work experience and in-depth understanding of funding procedures, rules and regulations.
• Ability to be flexible and your skills in problem solving.
• High standard of computer literacy (Excel, Word, Outlook).
• Ability to plan, prioritise and work within agreed timeframes.
• Excellent communication, presentation and interpersonal skills.
• A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice.
• An understanding of the need and practice for confidentiality.
• Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation.
• A thorough understanding of adult safeguarding and working with vulnerable people.
• Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.

Desirable

• An understanding of homelessness and relevant issues.

Job Types: Full-time, Permanent

Pay: £34,000per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worksop: reliably commute or plan to relocate before starting work (required)

Safeguarding

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

Work Location: In person

Reference ID: ServiceManager26