Quality assurance officer jobs in Leicester
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We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.
This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.
About the Role
As our Safeguarding, Complaints and Assurance Officer, you will:
Safeguarding
- Act as the central point of contact for all safeguarding concerns
- Coordinate referrals, maintaining accurate and compliant records
- Support staff in recognising and reporting concerns
- Liaise with statutory agencies such as local authorities and police
- Monitor trends and escalate risks appropriately
Complaints Management
- Lead and oversee the end‑to‑end complaints process
- Ensure fair, consistent, and timely resolution
- Conduct or support investigations
- Maintain clear, auditable complaint records
- Communicate professionally and transparently with complainants
Assurance, Risk & Continuous Improvement
- Provide assurance that risks are identified, recorded, and managed
- Produce regular reports for senior leaders and trustees
- Support internal audits and external inspections
- Analyse data to identify themes and embed organisational learning
- Contribute to policy development and staff training
About You
We’re looking for someone who is:
- Highly professional, organised and confidential in their approach
- Able to work independently and make sound judgements
- Compassionate, proactive and committed to our charity’s values
- Confident in communicating with a wide range of stakeholders
- Skilled in analysing information and producing clear reports
Essential experience:
- Managing safeguarding concerns in a charity, public, or regulated setting
- Handling and investigating complaints
- Strong knowledge of safeguarding legislation
- Experience with risk management and assurance processes
Desirable experience:
- Working within the charity or voluntary sector
- Supporting audits or regulatory inspections
- Training or qualifications in safeguarding, social care, law, or investigations
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £30,000 per annum
Hours: 30 hours per week, Monday – Friday
Location: Home based but there is a requirement to be based in The Midlands
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
Registered Charity 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Professional Standards Education Officer (PSEO)
£24,000 pa plus excellent benefits (£40,000 FTE)
Part-time, 3 days per week
Hybrid - mostly online working from home
Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public?
The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture.
This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC’s insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators.
As the Secretary to the Education Committee, you will support the BAcC’s newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK.
It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy.
The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in.
We seek candidates with:
Essential skills
· strong written communication skills to simplify complex risk information and produce engaging content
· the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role
Desirable skills
· experience in the provision of education at QAA level 6 or higher (including teaching or college administration)
· first-hand experience as a practitioner of acupuncture
Please see the attached Candidate Pack for the full job description.
Closing date: 12pm on 7 April 2026
Interviews will be held on 23 April 2026
