We believe every young person in the UK should be supported to develop and fulfill their relationship ambitions for life.  The pandemic has highlighted the immense inequalities of our relationship experiences .  Fastn was set up to confront relationship injustice.

We are searching for an Education Programme Development Co-ordinator ready, willing and able to take on an exciting challenge.You will hit the ground running and be accountable for:

• Creating and sustaining strong relationships and networks with a wide range of partners, actively influencing, and achieving tangible gains that support young people develop and work towards relationship ambitions for life
• Influencing front-line educational organisations to embed a commitment to meaningful relationships learning and relationship ambition for life throughout their work
• Creating, developing and securing uptake of tools and knowledge for educators to support young people to shape and fulfil their relationship ambitions for life
• Communicating evidence to influence key stakeholders so that support for healthy and dependable relationships learning throughout the education system prioritised and actioned
• Systematically monitoring and evaluating work of Fastn, our network and funded partners to improve  sustainability, relevance and efficiency of work

We warmly welcome applications from Black, Asian, minority ethnic, LGBTQ+, young candidates and those who may need to work flexibly. 

The role is offered as an 80% FTE (30 hours of a 37.5 hour week), with the possibility of additional flexibility for a suitable candidate.  Working hours are flexible; some travel and calls will be required outside standard working hours when conditions permit. Fastn operates an annualised TOIL system.

Although this is a short-term role in the first instance, there will be opportunities to take on a new role or similiar activity if strong performance and behaviour in keeping with Fastn's values are evident. 

Scope of the role

The Recruitment Manager is responsible for the strategic planning and operational delivery of all the recruitment needs at Generation Success (GS). This will include the delivery of client campaigns and all GS internal recruitment. This role is responsible for recruiting top talent for GS and their clients, designing, reviewing and implementing the recruitment processes and procedures, day to day management of the team, which will include volunteers and paid employees, internal and external stakeholder management and reporting. There will be a level of business development required as the role develops.

Main Accountabilities

1. Design, improve and review all recruitment processes
2. Create a GS recruitment department strategy to align with the overall GS 5-year strategy
3. Recruit top talent and design and implement attraction campaigns
4. Overall operational oversight
5. People Management
6. Stakeholder Management
7. Business development

Recruitment Processes

1. Design and improve all of GS recruitment process; this will include client campaigns (which are revenue generating) and internal recruitment processes
2. Review and amend processes as required
3. Ensure processes are aligned to GS equal opportunities policies and procedures

Recruitment Strategy

1. Design a department strategy to align with GS overall company 5-year strategy
2. Set individual and team objectives to support the delivery of the strategy
3. Report on overall department progress of the strategy

Recruiting and Attraction​​​​​​

1. Design attraction campaign in collaboration with GS marketing department
2. End to End recruitment of top talent for both GS and clients
3. Ensure all recruitment campaigns are delivered at the highest of standards and in line with agreed deadlines and timelines
4. Manage the onboarding of new GS recruits in collaboration with HR

Operational Oversight

1. Implement a quality control system for the recruitment department
2. Improve the candidate journey by conducting internal and market research ensuring processes are seamless and GS EVP is competitive. Make recommendations where necessary
3. Design and built a reporting system. Identifying key data that internal and external stakeholders would want to see and be responsible for reporting on these

People Management

1. Day to day management of the recruitment team
2. Set and track KPIs and objectives
3. Carry out necessary performance reviews and one to ones
4. Adopt a coaching approach to leadership and team development

Stakeholder Management

1. Build strong relationships with internal stakeholders and work in collaboration with departments as required
2. Manage and develop external stakeholder relationships as required by GS acting as a sector expert and advisor where required
3. Be a strong GS ambassador at all events

Business Development

1. As the role develops there may be a requirement to support the generation of revue by approaching new and existing clients and upselling GS recruitment services

The list is generally representative of the role but other reasonable duties may be assigned to the job holder, consistent with the nature of the role and its level of responsibility.

Person Specification

Essential

• Minimum 2 years’ experience in early careers recruitment
• Demonstrable team management experience
• Knowledge and experience of using recruitment software (GS use Jazz HR)
• Prior experience of developing recruitment processes either solely or in collaboration with someone else
• Passionate about diversity and social inclusion
• Experience or knowledge of business development
• Demonstrable experience of meeting targets and KPIs
• Ability to adopt a coaching leadership style

Desirable

• Experience supporting or driving recruitment marketing campaigns
• Ability to build attraction campaigns
• Excellent organisational skills
• Strong stakeholder engagement skills
• A positive can-do attitude
• Motivated by success and a self-starter

Who we are

Generation Success is an award-winning social enterprise that tackles social mobility inequalities in society and empowers young people from minority and disadvantaged backgrounds to reach their career aspirations. We work with young people to improve their employability  through our mentoring programs, industry-leading events, and up-skilling workshops, as well as partnering with organisations to create inclusive, fair recruitment processes and connect them to diverse talent.

One of our top priorities is ensuring a rewarding employee experience. We provide a positive, inclusive and supportive workplace, with a strong focus on personal and professional development, engagement and wellbeing. You will have access to all GS events with the opportunity to network and connect with senior leaders across various industries.

This is an incredibly exciting role for someone as passionate as we are about ensuring equal opportunities for all and will enable the role holder to make a direct impact in this space.

About The Access Project - In the UK today, students from the most advantaged backgrounds are six times more likely to make it to a top university compared to their least advantaged peers. To change this, The Access Project supports students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our approach works: our students are more than twice as likely to place at top universities compared to similar peers.

Through the COVID crisis, we have remained student-focussed and continued our support by rapidly moving all provision online. In summer 2020, we were selected as a Tuition Partner for the highly competitive National Tutoring Programme, in recognition of the quality of our work. This partnership has enabled us to expand and we now serve 1,700 students in London, the East and West Midlands and Bradford. As the country emerges from COVID, tackling educational disadvantage is an urgent social challenge - a challenge we aim to meet by expanding our footprint and reaching more students than ever before.

About the role - The Operations Coordinator is responsible for supporting all functions of the team including facilities, finance, governance, GDPR, health and safety, internal communications, ICT, People, safeguarding and systems.  The majority of the tasks will be supporting our Operations Manager (“OM”) and Policy & Safeguarding Manager. They will support you to balance priorities across the team. 

Our ideal candidate will have experience as an Office Coordinator, Secretary or relevant coordinator role. Operations or recruitment experience working with MSOffice, GSuite and online databases will be an advantage. The successful applicant will benefit from the experience of succeeding in a varied role in a mission-focussed, friendly, progressive environment. They will have the advantage of working in a small but supportive structure, with some responsibility and autonomy.

Duties and responsibilities

Supporting the Operations Manager with the full-HR cycle for c.65 staff members with the following:

• General HR Operations Coordination
• People/HR Tasks
  • Staff onboarding
  • Staff offboarding
  • Payroll support
• Office Management​
• Recruitment Project Coordination
• Safeguarding Support

​Please see our online application portal for a full breakdown of the various tasks listed above.

Person specification

Essential characteristics and experience:

• Minimum two years’ proven experience in a similar or relevant role
• Excellent communication skills, enthusiastic, with a can-do attitude
• Exceptional organisational skills, punctuality and reliability
• Proactive, self-starter with professional manner and strong attention to detail
• Advanced MSOffice and GSuite skills, ability to use Excel to a high standard, including excellent mail-merge skills
• Good numeracy skills
• Familiarity with and/or willingness to learn new technology and software
• A team player and able to work on own initiative
• A commitment to promoting and safeguarding the welfare of children
• A commitment to the cause, mission statement and values of The Access Project
• Experience of database management

Desirable characteristics and experience:

• Experience of Salesforce, Workable, BreatheHR online portals
• Experience using the Internet as a research tool, e.g., for benchmarking exercises and other operational requirements such as training programme cost-effectiveness
• Background in Operations or Recruitment would be a plus
• Project Management qualification
• Working towards a CIPD qualification

If you believe you meet the person specification and are interested in delivering quality work, providing attention to detail and working as part of a dedicated team, then please see our online application portal for further information about the role and how to apply.

Please ensure that you complete all of the application form questions to enable us to shortlist your application for an interview, otherwise it will be disqualified automatically. Resumes and CVs will not be considered.

Overall purpose

The Online Forum Coordinator will support the day-to-day running of Gingerbread’s online forum for single parents by monitoring and moderating user-generated content to ensure that the online community is maintained as a supportive and safe environment.

The Online Forum Coordinator will be responsible for the recruitment, development and retention of a team of volunteer moderators who will support the Lead Forum Moderator with regards monitoring, moderation and safeguarding. 

The Online Forum Coordinator will champion Gingerbread’s vision of a society in which single parent families are valued and where they and their children are treated equally and fairly. 

Key Tasks and Responsibilities

• Ensure Gingerbread's forum is working effectively, and identify and report functionality issues to the Communications and Digital Manager in a timely manner
• Escalate safeguarding concerns following Gingerbread protocols
• Design fair and transparent recruitment processes for volunteer moderators to reflect the diversity of our beneficiaries and be a main point of contact 
• Develop and deliver training and support programmes for volunteer moderators which can be delivered remotely
• Support the ongoing development of the forum as directed by the digital and peer support teams
• Liaise with external digital support agency to troubleshoot any technical problems
• Collate and report on data relating to activity and membership of the forum
• To contribute to impact monitoring and ensure monitoring compliances are met
• Support activities to increase the reach of and engagement with the forum
• Be an internal champion for the forum, sharing useful insights from users in a collaborative way to support Gingerbread’s wider objectives

Myeloma UK is the only organisation in the UK dealing exclusively with the blood cancer myeloma and related conditions. We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future. We are now looking to appoint a Support Group Coordinator to join our Healthcare Advocacy Services Team.

To realise our long-term ambition to make myeloma history, we relentlessly pursue better outcomes for myeloma patients and patients with related conditions through a comprehensive early diagnosis programme, a unique research portfolio, our treatment access strategy, information and support services, and healthcare improvement services.

The role of Support Group Coordinator is to develop and implement the Myeloma UK Support Group programme in line with the organisation’s overall strategy, building relationships with the Support Group Leaders to strengthen ties with the organisation. 

The post holder will be the first point of contact within the organisation for all Support Group enquiries and will have strong leadership and communication skills which are collaborative and team focused.  They will be responsible for working with local groups and other local network partners to increase the reach and impact of Myeloma UK, ensuring that support groups operate in line with quality standards and follow Myeloma UK policies and procedures.  When restriction levels permit, this role will require travel across the UK therefore the post holder must be willing to travel and have access to a good transport network.

The Support Group Coordinator will maintain an awareness and understanding of all legislation that may be relevant to the role such as health and safety, general data protection regulation, disclosure checks etc.

Experience in implementing a variety of meetings and events, working with support groups and/or volunteer networks and of increasing the reach, effectiveness and impact of services are essential for this role.  You will require to have previous knowledge in project and budget management, partnership working and an understanding of the needs of cancer patients and their families. 

The role holder will need to be able to manage their own workload delivering projects within tight deadlines and have excellent written and verbal communication skills.  They will require to have experience of influencing and relationship building skills with great attention to detail and excellent organisation and IT abilities.  Previous experience in working with databases and a good understanding of relevant legislation for health & safety and data protection would be an advantage for this role.

If you think you would be a great fit for this role, please send us your CV and supporting statement.  Applications close on 5 July 2021 and interviews will be held on 14 July 2021.

The Business and Development Coordinator is a new role for Skimstone Arts, thanks to funding which recognises our artistic and social value.  The successful candidate does not need to come from an arts background but will work with our Artistic Director, Marketing and Communications Officer, Lead Artist, Creative Producer, Financial Administrator, and Board of Trustees, to ensure that Skimstone Arts continues to thrive as a well organised, stable arts charity delivering best practice in areas of operations, income, and governance. 

An exciting opportunity to shape the future of advice services in Redbridge.

Location: Ilford, currently home-based

Meeting the demand for social welfare advice within Redbridge has become increasingly challenging over the last year and innovative methods are needed to maximise the number of people who are able to gain access to the advice they need.

 In Redbridge, we have secured funding for a period of 12-months to pilot a community-based partnership approach to advice giving. 

We are looking for a project coordinator to help us conduct research and pilot this approach, in collaboration with others. 

You will be an experienced adviser and trainer. and be fully aware of local services and what they offer.

You may have experience of advice services in a community setting, and/or you have trained others to do the same.  Above all, you will use your negotiation and communication skills to broker partnerships and develop advice networks.

The postholder will build networks of advocacy and advice organisations so that proper referral can take place. This will involve establishing electronic communication channels, developing resources, mapping referral pathways and identifying service gaps that we can fill as a partnership. The coordinator will also train three community groups so they can offer basic information and advocacy themselves, using local volunteers. They will refer vulnerable people to specialist advice services, using the networks created. The three community groups will pilot our approach and develop a replicable model for wider rollout across the Borough and in neighbouring areas.

The position will be home based initially.  Depending on Government and PHE advice, the location may change. Travel around Redbridge to attend meetings will be required.

To apply, please download the job pack and complete the application form. No CVs will be accepted.

Closing Date Sunday 20th June

Interview Dates: 24th/ 25th June

Immediate start available

Would you like to join a small, purposeful organisation bringing a different set of tools to the climate crisis? mySociety is looking for an Outreach and Networks Coordinator to join our new Climate programme as part of a nimble, digital-first, entirely remote UK team.

Our programme goal is to use data and digital services to reduce the ~30% of UK emissions that are within the influence of local authorities, driven by more widespread and effective citizen engagement in climate action, and by faster and more effective climate action from local government.

The programme will involve partnering with Climate Emergency UK and working collaboratively with a wide range of stakeholders, including local authority staff and councillors, civil society groups, researchers and journalists. Our first alpha service is available at data(.)climatemergency(.)uk – you can read about the discovery and prototyping process that led to its creation, and the next steps we’re planning here. We’ll also be developing new services, and looking at opportunities to impact emissions using our existing widely used civic services, like WhatDoTheyKnow, TheyWorkForYou and MapIt.

The ideal candidate will be motivated by our goals and have experience of working with UK local government and/or civil society groups.

No recruiters or agencies, please.

What does the role involve?

Network building

You will be:

• Building our network and relationships across local government, climate groups and other civil society groups in the UK and then internationally
• Ensuring that other organisations learn about and can get the maximum benefit from our work
• Working with the team to identify places where there’s an unmet need for digital services and data that could have a real impact on the local response to the climate emergency and to scope projects that complement and support the work of others

Outreach and relationship management

You will be:

• Conducting outreach and providing support to civil society groups – including both established and grassroots organisations – to use digital tools for democratic engagement on climate action
• Conducting outreach and awareness-raising in the local government sector, encouraging collaboration, knowledge sharing and a culture of transparency around how councils are tackling climate change
• Researching potential collaborators and acting as first point of contact for enquiries, coordinating a response and involving other members of the team as appropriate, and facilitating collaboration
• Working with our events and communications staff to develop online and in-person opportunities for effectively reaching and convening different groups of stakeholders
• Working with the delivery manager and team to turn requirements into tickets or milestones for development
• Helping to develop and grow a community of interest at the intersection of climate action and civic technology

Knowledge sharing

You will be:

• Connecting with existing networks, building and sharing our knowledge about what’s happening in the ecosystem of local climate action and how stakeholders are working together
• Contributing to the vision and strategy for mySociety’s wider work involving collaboration
• Supporting knowledge capture, ensuring that we document our networks, relationships and ongoing conversations systematically
• Helping measure our success in supporting the work of others by developing case studies of impact

Requirements

We think this position would suit you best if you have some or all of the following:

• Significant prior experience in a relevant role building relationships across organisations with common goals, and working constructively with a diverse range of people
• Clear understanding of the key actors and issues in local climate action, and ideally an existing network of contacts
• A self-starting approach, willing to experiment with different approaches to achieving our goals
• Experience working effectively as part of a remote team on collaborative initiatives
• An interest in systems thinking and working across sectors and approaches
• Excellent organisational skills, and the ability to create and maintain a systematic, process-driven approach to outreach and relationship management
• Understanding of digital services and data, and how they can support other approaches to change
• The ability to identify and describe patterns and trends from detailed work
• Excellent written and verbal communication skills

Interested in applying but not sure you have all the skills? Please apply anyway! We support learning on the job and rearranging tasks within the teams to suit the skillsets of the best applicant. Please let us know in your covering letter what your relevant experience is and where you might need to learn as you go.

Benefits

This is a fixed term contract until 31 March 2024 with salary in the range of £38,000 to £43,000 per year, plus pension (3% employer contribution, 5% employee).

We encourage flexible working and would consider applications for this as a part time position.

You must be based in the UK and you need to have the right to work in this country (sorry, but we can’t offer help with visas or relocation expenses).

Deadlines and dates

The application deadline is 10am on Monday 21st June and interviews will take place the following week via video conference. We will aim to notify applicants of whether or not they will be invited to interview by close of business on Wednesday 23rd June.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We are particularly interested in improving the diversity of our team and we welcome applications from all suitably skilled and experienced people and particularly from candidates from Black and minority backgrounds.

We are monitoring our recruitment processes to ensure we are doing everything we can to encourage applications from people of all backgrounds. We would ask you to please complete our optional equalities monitoring form. The information you share in the form will be anonymous and will not influence the assessment of your application.

We will shortlist all applications anonymously. So please use your initials rather than your name on your CV and cover letter, and don’t include identifying details such as your name or email addresses on these attached documents.

his is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We have begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

We’re looking for three Project Coordinators to support local volunteers with the rollout of key projects, in particular extending our offer to four-year-olds and reducing our waiting lists. The Coordinators will be a key point of contact for volunteers, helping them to make local action plans and troubleshoot issues as they bring about change on the ground. Alongside this local support, they will develop resources and guidance to share learning with our wider membership.

The successful candidates will need to hit the ground running, building relationships quickly and being comfortable operating both at a national and local level. They will have strong project management and communication skills, and experience interpreting and using data to inform planning.  

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

A diverse workforce is important to us, and for this reason, we request that you complete our diversity monitoring form, which is kept entirely separate from the recruitment process

We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications.

It is important that you submit all of the above documents with your CV, including the declaration form, supporting statement and diversity questionnaire. We will consider only those applications that include these completed documents.

Unfortunately, we are unable to give feedback to those who are not shortlisted; however, we will, if required, provide feedback to those who have attended an interview.

Interviews will be held remotely during the pandemic.

About The Circle

The Circle is dynamic global feminist organisation using the collective power of women to support the world’s most vulnerable women and girls. Founded in 2008 by singer, songwriter & human rights activist Annie Lennox, The Circle is inspired by the knowledge that when women come together and organise, they can be a powerful force for positive change.

We are a network of women from all walks of life and all backgrounds who have something in common: the awareness that we still do not live in a world where women and girls have equal rights and equal opportunities.

We stand as Global Feminists committed to making a difference in the global movement for gender inequality. We work to bring innovative solutions to complex women's rights issues by campaigning for equal opportunities and rights and raising funds for and supporting projects that empower women.

Role Purpose

This is an exciting time to join The Circle as we take the organisation to the next level and the Team Co-ordinator will play a pivotal role. The role will be responsible for the day-to-day and general operations of the organisation, working in our small but mighty team:

• To manage the day-to-day administrative, operational and finance admin work of The Circle.
• To act as the first point of contact for general external enquiries and support communications, membership and fundraising activities.
• To support the Chief Executive, staff team and board in achieving the organisation’s strategic objectives, internally and externally.
• To represent the interests of The Circle in all projects and activities, providing the ‘glue’ for the rest of the organisation.

We are open to different levels of experience – whether you are a seasoned hand in operations and team support or at the early stage of your career. The successful candidate will bring high levels of organisation, elbow grease, passion and commitment.

Communication and Engagement Lead– United Response is a charity that supports people with learning disabilities, autism and mental health needs, at home and in the community. We are looking for a Communication and Engagement Lead to shape and deliver our communications and engagement strategy which will be used to inform and inspire a range of internal and external audiences. Including more than 3,500 social care staff working across England and Wales!

As our new Communication and Engagement Lead you will be a fresh pair of eyes on a key strand of communications at United Response. Responsibilities do not stop there – also involved within the role is:

• Taking a lead on staff engagement, advertising, events, online campaigns and much more
• Working closely with our digital team to completely refresh our digital marketing approach
• Firmly embedding our approach into our work and bringing it into a new era
• Help shape and deliver a creative new internal communications strategy for the charity
• Manage the department’s case study and photography libraries, ensuring content is relevant, current, compliant and ready for use internally and externally
• Deliver a regular flow of newsletters and publications to staff but also external audiences such as funders and stakeholders
• Lead on the planning of and participation at exhibitions on behalf of United Response
• Oversee the delivery of an annual satisfaction survey of people we support and their families
• Line manage a Marketing and Communications Officer and ensure their work integrates with other areas of the department, such as digital and press
• Contribute to other related communications activities such as advertising, blogging, video editing and design work where required.

As our new Communication and Engagement Lead, the ideal candidate will have the following qualities

• Be an exceptional relationship builder with the ability to completely be at ease working with colleagues at all levels to source content, develop ideas and share information with staff
• Have a firm grasp on the discipline of contemporary internal communications with a commitment to a multi-channel approach of delivering ‘best in class’ content
• Be a natural problem solver with an ability to face a challenge
• Possess a ‘get go’ proactive attitude with the capacity to make things happen and bring colleagues on the journey with you
• Be a superb and versatile communicator capable of cutting through the complex to produce clear content through a number of channels and to differing audiences
• Be an ambassador of clear, effective communication
• Be a true champion of a consistent approach to all communications and engagement at the charity, from email to e-marketing
• Demonstrate tact and diplomacy when needed to ensure that sensitive information and messages are delivered to the right people, in the right way and at the right time

Key skills required:

• Expert knowledge of email marketing tools (mailchimp, best practices and optimisation
• Fluency in standard Microsoft Office tools, Yammer and internet browsers, whilst having significant experience of using MS Teams
• Experience of managing a team or colleagues, striving to strike a balance of supporting them but encouraging them to develop
• Experience of using video creation tools and Adobe Creative Cloud software including Photoshop and InDesign
• An understanding of adult social care, its role in society and its place within the present political landscape is desirable, however not essential
• Working knowledge of social media platforms such as Twitter, Facebook and LinkedIn, particularly in the context of internal communications

This is a full time, permanent role. On offer is a competitive salary of £35,000 per annum, with a mixture of home working and attending our Croydon office.

Other benefits will include, 25 days paid annual leave, additional annual leave after 3- and 5-years’ service, access to free occupational health, physiotherapy, counselling and advice services. Fully paid training and access to nationally recognised qualifications, Travel to work scheme (season ticket loan) as well as access to an online shopping platform with discounts from over 3,500 retailers

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please note that this role is subject to a full DBS check.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

No Recruitment Agencies please

This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, and Cambridgeshire and beyond.

Additional keywords: communications, engagement, marketing, charity, digital

Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.

Civitas Recruitment are proud to be partnering with a great charity focused on working with the elderly to combat social isolation. The charity provides a range of services and is also involved in research work to influence wider policy. An opportunity exists for a Service Support Manager to join the team and focus on providing exceptional customer service to its various user groups and supporters. The role will oversee a team and will be broad in nature however at its core will be the effective management of communication internally and with users and supporters. This is a home-based role with the very occasional need for travel for meetings.

Who are we looking for?

Ideal candidates will possess excellent communication skills with experience of working in client facing roles having had previous line management experience. You will be accustomed to dealing with a range of queries from different sources from potential customers and partners. You will be highly organised and demonstrate excellent project management skills. In addition to this you will be collegiate in your approach and have great interpersonal skills being able to manage internal relationships well. You will have a passion for providing good customer service and also demonstrate a keen interest in working in the charity sector. Please apply immediately or enquire with Syed at Civitas Recruitment for a full JD and informal discussion.

Who are we?

ShelterBox is committed to working towards a future where no family goes without shelter, but we have our work cut out for us. In 2019, around 104 million people were displaced by conflict and natural disasters. Some projections suggest that this figure will grow to 200 million within 10 years.

ShelterBox is made up of people who believe in shelter as a human right – that shelter from the chaos of disaster and conflict is vital. No ifs. No buts. We're working to change this by providing emergency shelter.

We don’t believe that one size fits all. We work hard to understand the impact of each emergency and the need this creates within individual communities.

We deliver aid to the four corners of the earth, reaching people in need by standing on strong shoulders.

We are fortunate to have the help of an amazing network of global affiliates, partners like Rotary International, supporters worldwide, and an army of dedicated volunteers.

Our highly trained ShelterBox response teams then go the extra mile to find the people left most vulnerable after a disaster – to make sure that no one gets forgotten or left behind. Founded and based in the county of Cornwall, in only sixteen years ShelterBox has grown into a major force in international humanitarian aid.

Do you have the skills, personality and compassion to help us write our next chapter? This is an exciting time at ShelterBox as we grow our reach and the impact of our work. We are looking for people to help us expand, develop and excel. People with big hearts and big dreams.

We are impatient to see a world where no family is left without shelter. Are you?

ShelterBox is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected status, or any other characteristic protected under applicable law.

If you think you meet the requirements below and would like to join us please visit our website. 

Salary £33,000 to £38,500 per annum (£38,000 to 44,000 inc. central London weighting)

Hours: Full time, fixed term contract until September 2022, 37.5 hours per week.                                                              Flexible hours considered.  

Responsible to: Head of UK Giving and Supporter Engagement

Direct reports: 2x Individual Giving Officers, Book Club Co-ordinator 

Location: ShelterBox HQ (Truro),ShelterBox London office, or home-working                       

Role purpose

Reporting to the Head of UK Giving and Supporter Engagement, the Individual Giving and Legacies Manager will support and develop the Individual Giving Team to deliver against ambitious income and awareness growth targets.

The Individual Giving and Legacies Manager is responsible for driving income from individual supporters across the UK (around £5M in 2021), growing the ShelterBox supporter base and maximising their lifetime value.

This role will be responsible for developing and implementing our long-term individual giving strategy, strategically directing all campaign activity and overseeing partner agency relationships to ensure the successful recruitment of new supporters as well as the development of long-term meaningful relationships with existing supporters.

Working with teams across the organisation, you will focus on key strategic projects including developing new products and propositions and ensuring all activity is insight focused.

Who we are looking for

We are looking for a talented and motivated individual with an interest in international aid and significant experience in public fundraising, with a clear passion for inspiring supporters.

The successful candidate will be a personable, ambitious and self-motivated individual who is passionate about developing two-way relationships with our supporters. You should have a good eye for design and have experience of marketing tactics across traditional and digital channels.

This role will suit someone who is able to inspire and coordinate individuals and teams across the organisation as well as build relationships with external suppliers. You must also have excellent planning and communication skills as well as the ability to interpret numerical and statistical information to monitor performance.

Duties will include but not be limited to:

• Increasing unrestricted income for ShelterBox through our existing supporter base via a programme of warm appeals, engagement communications and legacies, and through the growth of our supporter base through a range of campaigns and channels.
• Developing a revised three-year strategic plan to achieve significant growth from individuals, incorporating the findings of our recent organisation wide strategic review.
• Recognising immediate opportunities for income generation and re-prioritising plans in order to maximise the opportunity.
• Continual analysis of campaign performances, implementing recommendations and pausing under-performing activity as soon as possible.
• Building strong relationships with external marketing agencies and managing creative direction to achieve maximum value and consistency across communications.
• Managing income and expenditure budgets in line with objectives and KPIs, working with Head of UK Giving and Supporter Engagement on forecasting income and expenditure.
• Developing and management of direct reports, ensuring IG team KPIs and objectives are delivered and supporting long-term strategic growth. Building and supporting a team for the future and identifying succession planning and facilitating talent management within the team.
• Testing and evaluation of new channels to reach target audiences, diversifying the fundraising mix, whilst maximising existing channels, with a particular focus on regular giving.
• Seeking out marketing opportunities for new legacy prospects and pledgers, and implementing these.
• Working collaboratively with the Communications and Digital teams to brief and guide content gathering to tie in with individual communication plans.
• Work closely with the Insight Team to develop and implement a supporter led insight strategy and develop reporting capabilities.
• Identifying key audiences and developing products and messages that achieve ‘cut through’ within a competitive marketplace.
• Working with the wider team to develop a cohesive donor journey which improves supporter retention and maximises lifetime value.
• Working closely with the Supporter Care team to achieve organisation wide excellence in supporter care and experience.
• Developing, managing and leading on major disaster appeal plans to maximise income generation and recruitment opportunities in wake of high profile events.
• Keep up-to-date with developments in the fundraising sector including innovation and best practice.

Standing Together Against Domestic Abuse seek to appoint a dynamic experienced manager to lead the Standing Together Housing Team.

Standing Together Against Domestic Abuse is a national charity bringing communities together to end domestic abuse. Standing Together pioneered this Coordinated Community Response (CCR) approach in the UK in 1996. The CCR is a multi-agency partnership model for keeping survivors safe and holding abusers to account. These agencies include the police, criminal justice partners, housing providers, local authorities, social services, healthcare workers, faith communities and charities.

The is an exciting opportunity to lead and develop the Standing Together Housing Team.

In this key role, as Housing Team Manager you will have Strategic oversight the housing teams these include Housing First, Domestic Abuse Housing Alliance and Whole Housing Approach. You will develop the business plan ensuring successful expansion of the all the housing business streams: Please see the Standing Together Against Domestic Abuse website for more information.

As the successful candidate you will have:

• Knowledge of both the Housing and the Domestic Abuse sectors

• Project Management and business planning skills

• Extensive leadership and management experience at a Senior Level

• A creative and strategic approach to all aspects of your work

• The ability to inspire and motivate, and create high performing inclusive teams

Remote working whilst restrictions are in place, otherwise a combination of some travel to Standing Together’s Office

Standing Together is committed to ensuring our workforce is reflective of our diverse population and is therefore committed to increasing representation of staff of Black, Asian and Minority Ethnic (BAME) backgrounds across all roles and at all levels. We strongly encourage applications from within BAME communities.